Total 7 technical support job vacancies in Malaysia

Job Summary

The Sales Support Executive plays a critical role in supporting the Sales and Operations teams by ensuring smooth coordination between clients, sales personnel, production, procurement, and project execution. This position requires a strong technical background, excellent costing and planning skills, exceptional communication abilities, and a high level of emotional intelligence (EQ) to deliver outstanding customer service and maintain strong client relationships.

The successful candidate must be detail-oriented, proactive, capable of handling multiple priorities, and committed to providing a professional and seamless experience for every client.

Key Responsibilities

1. Sales & Client Support

- Provide comprehensive administrative and technical support to the Sales and Operations teams.

- Prepare quotations, costing sheets, proposals, and project documentation accurately.

- Ensure all sales documents are complete before processing.

- Follow up closely with clients regarding quotations, confirmations, project schedules, and outstanding matters.

- Build positive relationships with clients and ensure they receive prompt, professional, and courteous service.

- Handle customer enquiries and resolve issues efficiently while maintaining high customer satisfaction.

2. Costing & Technical Support

- Prepare detailed product costing, pricing calculations, and profit margin analysis.

- Possess strong technical knowledge of furniture products, materials, hardware, manufacturing processes, and installation requirements.

- Review drawings, specifications, and project requirements to ensure accurate costing.

- Assist in value engineering and recommend cost-effective alternatives where appropriate.

- Verify material quantities, measurements, and production requirements before project commencement.

3. Planning & Project Coordination

- Coordinate project schedules with internal departments to ensure timely delivery.

- Assist the Operations Manager in monitoring project progress and ensuring deadlines are met.

- Follow up with internal teams on outstanding tasks, approvals, and project updates.

- Coordinate with procurement, production, logistics, installers, and external suppliers to ensure smooth project execution.

- Monitor project timelines and escalate potential delays proactively.

4. Operations Support

- Assist the Operations Manager in tracking project status and ensuring all departments meet their commitments.

- Follow up with internal teams and clients for confirmations, approvals, drawings, materials, delivery schedules, and site readiness.

- Ensure information communicated between departments is accurate and timely.

- Prepare weekly project progress reports and update management regularly.

5. Communication & Customer Experience

- Serve as one of the primary points of contact between clients and the company.

- Communicate professionally with clients, consultants, contractors, suppliers, and internal teams.

- Demonstrate excellent interpersonal skills and emotional intelligence when handling customer concerns or project challenges.

- Maintain a calm, solution-oriented approach under pressure.

- Ensure every client feels valued, supported, and confident throughout the project lifecycle.

6. Documentation & Administration

- Maintain accurate project records, quotations, purchase information, costing files, and correspondence.

- Ensure all project documentation is properly filed and updated.

- Assist in preparing reports, presentations, and management summaries as required.

Performance Expectations

- Accurate costing and quotation preparation.

- Timely follow-up on all client and internal confirmations.

- Effective coordination between departments.

- High level of customer satisfaction.

- Strong project planning and execution support.

- Minimal project delays due to communication gaps.

- Professional, responsive, and solution-focused service to both internal and external stakeholders.

Perks & Benefits

• Medical
• EPF
• Sosco

Job Responsibilities:

• Ensure pick and pack is done correctly on a timely manner for all customer's good
• Enhance the packing of customer's cargo before releasing as per customer's request
• Perform receiving of incoming cargo and provide details of incoming to internal team
• Perform ad-hoc activity e.g.: sticker/labelling/removal sticker/others
• Key in daily order (incoming/outgoing) in Warehouse System
• Prepare consignment note for courier service
• Ensure the cleanliness of the warehouse.
• Maintain cleanliness and housekeeping of the warehouse
• Handling release and receive of stocks
• Carry out other assignment as instructed by Executive, Warehouse or higher level
• Perform QA checking for saleable products, inspect damaged and returned products.

Job Requirements:

• Diploma/Degree in Logistics, Supply Chain, IT-related, or relevant field.
• Fresh graduates are encouraged to apply.
• Familiar with WMS systems.
• Strong attention to detail and good numerical skills.
• Proactive, responsible, and willing to learn.
• Basic knowledge of Microsoft Excel

Perks & Benefits

• Annual Leave
• EPF
• SOCSO
• EIS
• Annual Bonus
• Overtime Pay
• Performance Bonus
• 5 Working Days
• Medical and Hospitalization Leave

Responsibility and Accountability & Authority

• Improve and maintain product formulations to meet customer requirements, industry standards,
• and regulatory requirements.
• Evaluate and approve raw materials, alternative materials, and suppliers from a technical
• perspective.
• Conduct laboratory investigations, product testing, validation, and performance evaluations of
• insulating varnishes and related materials.
• Initiate and coordinate product improvement, cost reduction, and process enhancement
• projects.
• Prepare, review, and maintain technical documents including product formulations, test
• methods, work instructions, and technical reports.
• Liaise with customers, suppliers, testing laboratories, certification bodies, and regulatory
• authorities on technical matters.
• Support customer qualification activities, product approvals, audits, and technical presentations.
• Support management systems and certification activities including ISO requirements and
• customer audits.
• Maintain confidentiality and control of proprietary formulations, technical know-how, and
• intellectual property.
• Ensure compliance with external stakeholders such as Underwriters Laboratories.
• Liaise with other group sites to ensure global standards are met throughout the business.
• Other duties / responsibilities as assigned by the directors and general manager.

Competency Training, Education & Experience

• Bachelor's Degree in Chemistry, Chemical Engineering, Polymer Science, Materials Science,
• Industrial Chemistry, or a related technical discipline. Master's Degree is an added advantage.
• Minimum 5–10 years of experience in chemical manufacturing, coatings, resins, varnishes, or
• related industries.
• Experience in product formulation, process optimization, and technical troubleshooting.
• Experience dealing with customers, suppliers, and technical audits.
• Able to make sound technical decisions based on data, standards, and business requirements.
• Knowledge of Microsoft Office and other software skills required.
• Able to communicate in Bahasa Malaysia, English and Mandarin.
• Able to work independently under minimal supervision.

Perks & Benefits

• Open culture
• Personal development opportunities

JOB RESPONSIBILITIES:

• Filling calibration process, data and prepare report as required.
• Cooperate with the technical department to serve customers.
• Monitor and control all customers order status such as delivery and any other requirement are met.
• Monitor document validity, review dates, and initiate updates when required.

JOB REQUIREMENT:

• Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma or Bachelor’s Degree in any discipline.
• Required language (s): English, Bahasa Malaysia.
• Competent in MS Excel, Outlook, Word.
• Working experience in the related field is an added advantage.
• Able to work in a team, independently and drive for continuous improvement.
• Fresh graduates are strongly encouraged to apply.

Why Join Us?

• Competitive salary package with opportunities for career growth.
• Fresh graduates are welcome – comprehensive training and guidance will be provided.
• Gain hands-on experience in technical administration, document control, and customer coordination.
• Work in a supportive and collaborative team environment.
• Develop valuable skills in documentation, calibration processes, reporting, and ERP/order management.
• Exposure to working with cross-functional departments and customers.
• Opportunities to learn and grow within a stable and expanding manufacturing company.

Energo Engineering (M) Sdn Bhd is a trusted, rapidly growing supplier of industrial automation components, variable speed drives (VSD) and Softstarter across Malaysia. As an authorized distributor of Himel—a globally recognized brand known for reliable and cost-effective electrical products—we are committed to delivering high-quality power distribution and automation solutions tailored to diverse industrial needs.

POSITION SUMMARY:-

We are seeking a highly motivated and technically proficient Sales Engineer to drive market expansion and manage technical relationships. The successful candidate will blend engineering expertise with commercial acumen to promote Himel industrial automation components, variable speed drives (VSDs), and electrical components to panel builders, system integrators, factory end-users, and OEMs across Malaysia.

KEY RESPONSIBILITIES:-

• Business Development: Identify and establish new client accounts (system integrators, M&E contractors and panel builders) to achieve company sales targets.
• Technical Consultation: Understand customer requirements, troubleshoot systems, and recommend optimal Himel Variable Speed Drives (VSD) and automation solutions.
• Product Demonstrations: Conduct technical presentations, product testing, and live demos showcasing the reliability and cost-efficiency of our product lineup.
• Account Management: Maintain and nurture robust relationships with existing key clients, proactively offering upselling or cross-selling support.
• Proposal & Quotation Management: Prepare commercial quotations, formal sales proposals, and answer client requests for information (RFIs) efficiently.
• Market Intelligence: Monitor local industrial automation trends, pricing strategies, and competitor activities to adjust sales approaches accordingly.

REQUIREMENTS & QUALIFICATIONS:-

• Education: Diploma or Bachelor’s Degree in Electrical Engineering, Electronic Engineering, or a related technical discipline.
• Experience: Minimum 1–3 years of experience in indoor/outdoor technical sales, specifically within the electrical products, switchgear, or industrial automation sector.
• Product Knowledge: Familiarity with Variable Speed Drives (VSD / Inverters), PLCs, low-voltage protection components, or industrial drivers is highly advantageous.
• Languages: Proficiency in spoken and written English and Bahasa Malaysia. Ability to speak Mandarin/Chinese dialects is an added advantage for local client management.
• Mobility: Must possess a valid Malaysian driving license and own transport, with a willingness to travel for client site visits.
• Soft Skills: Strong negotiation tactics, confident presentation skills, and a self-driven, result-oriented mindset.

BENEFITS & REMUNERATION

• Competitive basic salary paired with an attractive sales commission scheme.
• Travel, petrol, and parking allowances.
• Comprehensive medical insurance and outpatient medical coverage.
• Product and technical certification training provided directly by Himel/Schneider experts.
• Standard statutory contributions (EPF, SOCSO, PCB).

責任、問責與權力

• 改進和維護產品配方，以滿足客戶要求和行業標準。
• 以及監理要求。
• 從技術角度評估和批准原材料、替代材料和供應商。
• 看法。
• 進行實驗室調查、產品測試、驗證和性能評估
• 絕緣清漆及相關材料。
• 發起並協調產品改進、成本降低和流程最佳化。
• 專案.
• 準備、審核和維護技術文件，包括產品配方、測試等。
• 方法、工作指導和技術報告。
• 與客戶、供應商、檢測實驗室、認證機構和監管機構聯絡
• 技術方面的權威人士。
• 支援客戶資格認證活動、產品審核、審核和技術演示。
• 支援管理系統和認證活動，包括ISO要求和
• 客戶審核。
• 對專有配方、技術訣竅和產品保持保密和控制，
• 智慧財產.
• 確保遵守外部利害關係人的要求，例如美國保險商實驗室（Underwriters Laboratories）。
• 與集團其他分公司聯絡，確保整個業務符合全球標準。
• 執行董事和總經理指派的其他職責/任務。

能力訓練、教育和經驗

• 化學、化學工程、高分子科學、材料科學學士學位
• 工業化學或相關技術學科專業。碩士學位優先考慮。
• 至少5-10年化學品製造、塗料、樹脂、清漆或相關行業經驗
• 相關行業。
• 具備產品配方、製程優化和技術故障排除的經驗。
• 具備與客戶、供應商打交道、進行技術審核的經驗。
• 能夠根據數據、標準和業務需求做出合理的技術決策。
• 需熟練微軟辦公軟體及其他辦公室軟體。
• 能夠用馬來語、英語和華語溝通。
• 能夠在極少監督下獨立工作。

福利待遇

• 開放文化
• 個人發展機會

工作職責：

• 依要求填寫校準流程表、數據並準備報告。
• 與技術部門合作，為客戶提供服務。
• 監控和控制所有客戶訂單狀態，例如交貨情況以及其他任何要求是否已滿足。
• 監控文件有效期，審核日期，並在需要時發起更新。

工作要求：

• 候選人必須至少擁有專業證書、文憑、高級/高等/研究生文憑或任何專業的學士學位。
• 所需語言：英語、馬來語。
• 熟練使用微軟Excel、Outlook和Word。
• 具有相關領域的工作經驗者優先考慮。
• 能夠團隊合作，也能獨立工作，積極追求持續改善。
• 我們強烈鼓勵應屆畢業生申請。

為什麼要加入我們？

• 提供具競爭力的薪資待遇和職涯發展機會。
• 歡迎應屆畢業生－我們將提供全面的培訓和指導。
• 獲得技術管理、文件控制和客戶協調方面的實務經驗。
• 在互助協作的團隊環境中工作。
• 培養文件編制、校準流程、報告撰寫和 ERP/訂單管理方面的寶貴技能。
• 有機會與跨部門部門和客戶合作。
• 在穩定且不斷發展的製造企業中，您將有機會學習和成長。