Total 3,973 support analyst job vacancies in Malaysia

About the Company

A prominent global provider of diverse insurance and risk solutions.

About the Job

• Assist in conducting daily screening of client profiles, payments, and transactions against international sanction lists.

• Evaluate and investigate potential sanction alerts, escalating true matches to senior compliance management for review.

• Help maintain and update internal compliance databases, ensuring accurate records of all screening outcomes.

• Support the team in reviewing policy documentation to ensure alignment with evolving local and global regulatory standards.

• Prepare routine compliance reports and documentation for internal audits and regulatory submissions.

Skills and Requirements

• A university degree in Law, Business, Finance, or a relevant academic field.

• Up to 2 years of experience in compliance, anti-money laundering (AML), or sanctions screening, preferably within insurance or financial services.

• Familiarity with major global sanction frameworks, such as OFAC, UN, and local regulatory requirements.

• Strong analytical mindset with keen attention to detail when reviewing complex data.

• Effective communication skills to collaborate efficiently with internal legal and operational teams.

To apply online please use the 'apply' function.

(EA: 94C3609/ R24124496)

Southern Ridges Capital

Southern Ridges Capital is a multi billion dollar global macro hedge fund with a track record of over seven years of delivering high risk adjust returns through fixed income, currency, commodities and equities trading.

We believe in cultivating a strong, collaborative culture where people are empowered to learn, grow, and do their best work. We are committed to mentoring early-career professionals and giving them the tools, exposure, and guidance to succeed in a dynamic and intellectually challenging environment.

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Who We’re Looking For

What You’ll Do

The Rates Strategist will support idea generation, trade structuring, building monitors, tracking markets across global rates complex for the investment team. This role involves analysing economic data, yield curves, fixed-income markets, and policy developments to produce actionable insights. The strategist will collaborate closely with the CIO and the investment team to deliver high quality analysis and trade ideas.

Your key responsibilities will include:

• Monitor and analyse global interest rate markets, including bonds, swaps, money markets, and related derivatives
• Track macroeconomic indicators, central bank policies, and geopolitical events to assess implications for rates markets
• Conduct yield curve analysis, term premium decomposition, and scenario modelling
• Contribute to daily, weekly, and thematic research publications
• Develop relative value and directional trade ideas in rates markets
• Support internal discussions on market positioning, risk themes, and strategy recommendations for clients
• Build and maintain analytical models, dashboards and tools to support systematic screening and idea generation (e.g., curve fitting, regression models, PCA, scenario simulators)
• Manage time series data, Bloomberg extractions, and automated reporting tools
• Work with quant/technology team to enhance data pipelines and dashboards
• Partner with portfolio managers to assess market dislocations, liquidity, and positioning

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Who We’re Looking For

• Bachelor’s or Master’s degree in Economics, Mathematics, Statistics, Engineering, or related field
• 2–5 years of experience in a financial market role (research, trading, strategy, economics, quant, or related), with a deep understanding of interest rate derivatives and fixed income securities
• Strong understanding of macroeconomics and central bank policy frameworks
• Proficiency in Excel; familiarity with Bloomberg and programming knowledge in Python/R/SQL
• Strong writing skills and ability to communicate complex market topics clearly
• High attention to detail and ability to work in fast paced environments

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Why Join Us

At Southern Ridges Capital, you will work closely with the investment team, and you will have the opportunity to contribute to real investment decisions and view your impact. You will gain a wider experience and better understanding of the investment world working in a close knit and collaborative setup like ours.

What you'll do:

As a Junior Fund Operations Analyst, you will play an integral role in supporting the day-to-day operational activities that underpin successful fund management. Your responsibilities will span trade booking, reconciliation of positions and cash balances, liaising with key external partners such as prime brokers and fund administrators, executing monthly swap resets, tracking corporate actions, and participating in automation projects designed to streamline processes.

• Ensure accurate booking and processing of trades within the order management and portfolio management systems according to established procedures and expectations.
• Perform daily reconciliation of positions and cash balances, identifying discrepancies and collaborating with relevant parties to resolve any issues promptly.
• Liaise effectively with prime brokers and fund administrators regarding cash breaks, position breaks, and other operational matters requiring attention or clarification.
• Execute monthly swap resets diligently while monitoring broker data to ensure consistency and accuracy across all records.
• Track and monitor corporate actions as well as elections, ensuring timely responses and correct implementation within internal systems.
• Participate actively in automation projects aimed at enhancing processes and workflows under the supervision of senior team members.
• Support ongoing process improvement initiatives by providing feedback, assisting with documentation, and helping implement new solutions as directed.
• Collaborate closely with both internal stakeholders such as portfolio managers and compliance teams, as well as external partners including prime brokers and fund administrators.
• Undertake additional duties as assigned by the Senior Operations Manager or other senior staff members to support the smooth functioning of the operations department.

What you bring:

The ideal candidate for the Junior Fund Operations Analyst position brings proven experience from similar roles within financial services—particularly those involving back or middle office functions for investment funds. Your background should reflect an aptitude for managing complex operational processes efficiently while upholding rigorous standards of accuracy. In addition to technical proficiency with relevant systems (such as PMS or Bloomberg), your interpersonal strengths will enable you to build trust-based relationships across diverse teams.

• Hold a degree with at least 2-5 years of relevant experience in back or middle office operations within hedge funds, long-only funds, or service providers supporting these sectors.
• Demonstrate an analytical mindset with the ability to prioritise tasks effectively while maintaining high standards of accuracy under time constraints.
• Possess strong communication skills complemented by excellent interpersonal abilities that foster positive relationships with colleagues and external partners alike.
• Showcase experience or exposure to project management or process enhancement initiatives; prior involvement in automation projects would be advantageous but not essential.
• Display familiarity with portfolio management systems (PMS), Bloomberg terminals, or matching systems; practical knowledge is preferred but not mandatory for success in this role.
• Exhibit a collaborative spirit as a dependable team player who also demonstrates initiative when approaching new challenges or assignments.
• Maintain a positive attitude towards learning new concepts quickly while adapting flexibly to evolving business needs within the operations function.

What sets this company apart:

This organisation stands out for its unwavering commitment to fostering an inclusive workplace where every team member’s voice is heard. Employees benefit from access to comprehensive training programmes designed to enhance both technical expertise and soft skills.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1435983 Glen Chua

What you'll do:

As a Trade Processing Analyst, you will be responsible for managing the end-to-end process of trade transactions within an investment management environment. Your day-to-day activities will involve monitoring trade flows, confirming bookings, handling cancellations or amendments, instructing counterparties and custodians, and ensuring accurate FX netting. You will collaborate closely with various internal departments—such as Investment Managers, Legal, Risk Management—and external partners including brokers and custodians..

• Undertake daily transaction processing duties while providing coverage during periods of high volumes or unexpected absences, ensuring continuity and reliability within the team.
• Follow defined standards, procedures, and policies meticulously, identifying potential efficiencies that can enhance operational effectiveness.
• Meet all deadlines and deliverables consistently, both individually and as part of a co-operative team environment.
• Escalate exceptions and issues promptly to relevant leaders, ensuring timely resolution and maintaining trust across departments.
• Review processes and procedures regularly to identify areas for improvement that maximise efficiency and effectiveness within trade operations.
• Develop positive working relationships with other departments such as Investment Managers, Legal, Risk Management, Distribution, Finance, HR, as well as third-party service providers.
• Monitor trade flow closely to confirm successful processing of transaction bookings, cancellations, amendments, and ensure necessary instructions are sent to counterparties and custodians.
• Ensure FX netting processes result in eligible FXs being closed efficiently with netting trades instructed appropriately.
• Confirm all trades accurately and ensure they are successfully sent to market; check and authorise supporting documentation when required.
• Resolve breaks and failing trades promptly by liaising with internal teams and external groups; investigate debit interest or claims thoroughly for validation.

What you bring:

The ideal candidate for the Trade Processing Analyst position brings proven experience from either an investment management firm or an investment bank. Your expertise covers trade instruction protocols—from confirmations through settlements—and extends across multiple instrument types including those found in emerging markets.

• Minimum of 4 years’ relevant experience in transaction processing within an investment management firm or an investment bank is required for this role.
• Comprehensive knowledge of trade instruction processes including confirmation protocols, fails management, settlements procedures is essential.
• Robust understanding of all instrument types with particular familiarity with emerging markets enhances your suitability for this position.
• Competence in using data-rich systems such as portfolio accounting platforms along with industry standard infrastructure is expected.
• Excellent Microsoft Office skills allow you to document processes clearly and communicate effectively across departments.

What sets this company apart:

This investment management firm stands out for its unwavering commitment to creating an inclusive workplace where every team member feels supported. Employees benefit from flexible working opportunities that accommodate personal needs while promoting work-life balance.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1435983 Glen Chua

As a Principal Data Operations Analyst, you will leverage your deep expertise to support assigned departments or countries by driving process optimization and system enhancements. Your primary goal will be to ensure operational efficiency, effectiveness, and flexibility while adhering to SOPs. You'll collaborate across functions and regions, offering expert solutions to complex issues and ensuring continuous process improvement.

Main responsibilities:

• Responsible to design, establish, implement and prepare documentation for the projects or respective production processes/procedures/country specifics, ensuring expected quality and delivery timings are met. 
• Implement solutions that translate into standardization and process efficiency while balancing local BAU needs 
• Act as a single point of contact regarding tools and processes enhancements, including communication and follow up with countries. 
• Provide expertise in the respective platform/process area  
• Responsible to set up and get all training delivered to the team members on time with the respective quality 
• Drive a continuous process to enrich training base and make it more effective. 
• Asses the team members and work to fulfil the knowledge gaps. Ensure that teams operate with level of knowledge required.  
• Propose improvement of processes, through automation, innovation and convergence.  
• Support transformation and optimization of production processes and ensure SOP compliance. 
• Support and organize the execution of new client solutions 
• Answering technical questions and issues resolution 
• Support a “root cause” culture to ensure that a true resolution is achieved for all performance incidents identified. 
• Building and support documentation for best practices and country knowledge  
• Develop skills by attending workshops and training sessions 

Being part of SME community, share knowledge around Operational key topics working closely with Enablement.  

• Drive Specific Topic within SME initiatives being a Champion 
• Organise Training Sessions 
•  Attend & Actively Participate in Training Sessions 
• First Point of Contact for inquiries 
• Provide constructive input to Process Owners / Coordinators and Managers / Team Leads to optimize / improve Operations effectiveness 
• Being a team member create a culture of engagement, inclusion and innovation 

Role Overview

We are a growing SME in the automotive financing sector, currently building new digital systems to improve our financing operations, dealer management, customer onboarding and internal workflows. As part of this, we are strengthening how we track our data and produce management reporting.

We are looking for a hands-on junior team member to support these digital and reporting initiatives. Working closely with and under the direction of the General Manager, the role helps document workflows, build dashboards and reports, test new systems, and support staff in using them day to day.

This is a learning and execution role. You will not be expected to lead vendor relationships or sign off on requirements on your own — those sit with the General Manager. Instead, you will do the hands-on work that turns plans into working systems and clear reports, and grow into greater ownership over time.

Reporting To

This role reports directly to the General Manager, who sets priorities, approves requirements, and holds the relationships with external technology partners. The role works alongside the operations, finance and sales teams.

Key Responsibilities

1.  Process & Workflow Support

•    Help document the company’s current financing, dealer, customer and administrative workflows.

•    Note where there is duplicated work, manual effort or room for automation, and raise these to the GM.

•    Draw clear workflow diagrams of existing and proposed processes.

2.  Reporting & Dashboards

•    Build and maintain dashboards and reports under the GM’s direction, covering areas such as the loan book, disbursement, credit quality and collections.

•    Help keep reporting consistent so everyone works from the same numbers.

•    Check data for errors and inconsistencies, and help clean up records.

•    Use Excel or Google Sheets, and business intelligence tool such as Power BI, Tableau or Looker Studio.

3.  Requirements & Coordination Support

•    Help gather requirements from users and write them up clearly for the GM to review.

•    Prepare simple user stories, notes and acceptance criteria.

•    Help track open questions, pending decisions and outstanding items, and follow up on them.

•    Support communication with external development partners, with the GM holding the relationship.

4.  Testing & Quality Checks

•    Prepare and run user acceptance testing on new features against agreed requirements.

•    Record bugs, gaps and improvement requests clearly.

•    Help re-test fixes and confirm systems are ready before use.

5.  Implementation & User Support

•    Help prepare user guides, SOPs and simple training materials.

•    Support staff in learning new systems and workflows.

•    Check in on how systems are being used after launch and gather feedback.

6.  Simple Tools & Automation

•    Build simple spreadsheets, calculators or trackers where useful.

•    Try low-code, no-code or AI-assisted tools to test ideas quickly, under guidance.

•    Always check with the GM or the development partner before changes that could affect live systems or data.

Key Areas of Work

•    Dealer onboarding and management

•    Loan application processing and financing records

•    Document submission and verification

•    Credit assessment and approval workflows

•    Repayment and collections tracking

•    Management reporting and dashboards

•    Workflow automation and data tidying

Essential Skills & Attributes

•    1–3 years of relevant experience (business analysis, data, or systems support).

•    Comfortable with Excel or Google Sheets.

•    Basic SQL, or a clear willingness to learn it quickly.

•    Organised, careful with detail, and reliable in following through on tasks.

•    Willing to learn, ask questions, and take direction.

•    Clear written communication for documenting processes and reports.

Advantageous

•    Exposure to a business intelligence tool (Power BI, Tableau or Looker Studio).

•    Any exposure to financial services, lending, hire purchase or automotive.

•    Familiarity with low-code, no-code or AI-assisted tools.

•    Experience with project or documentation tools such as Notion, Trello or ClickUp.

We are hiring Fraud & Investigation Analyst to be outsourced to our client.

Responsibilities

• Conduct investigations and reviews into corporate fraud and financial crime risks in accordance with legal, regulatory, and internal policies.
• Review accounts and transactions to identify potential fraud and financial crime red flags.
• Liaise with internal stakeholders and external customers to obtain clarification and supporting information on account activities and transactions.
• Compile, document, and present investigation findings and recommendations.
• Support discussions on account strategies to mitigate identified financial crime risks.
• Ensure timely escalation of significant risk issues to the Team Lead.
• Maintain case registers and workload statistics.
• Assist in implementing approved account strategies, including account closures, risk rating adjustments, and monitoring activities.
• Support ad-hoc projects and assignments as required.
• Minimum 1 year of experience in the banking industry.
• Minimum Degree in Accounting, Banking & Finance, Finance, Business, Economics, or any related disciplines.
• Strong understanding of AML/CFT risks and financial crime red flags is an added advantage.

Others:
Location: Raffles Place

Working Hours: Monday to Thursday: 9:00am – 6:30pm, Friday: 9:00am – 5:30pm

Salary: up to $4,500

Interested applicants, pls email updated resume to north3@recruitexpress.com.sg

Joanna Chua

The Outsourcing Team

Recruit Express Pte Ltd

EA Lic: 99C4599

About the Role

We are looking for a proactive and detail-oriented Operations / Logistics Intern to support daily operational activities and cross-functional coordination. This role provides hands-on exposure to order processing, logistics coordination, stock monitoring, system updates, and process improvement projects within a multinational corporate environment.

Key Responsibilities

Order & System Support

• Access customer portals and upload customer orders into the Bosch system.
• Upload and update customer forecasts in the Bosch system.
• Ensure accuracy and timeliness of order and forecast data.

Operations & Logistics Coordination

• Communicate and coordinate with internal Bosch production plants regarding orders and delivery schedules.
• Follow up with logistics teams on incoming and outgoing shipments.
• Support coordination of sample deliveries and new project-related shipments.

Inventory & Stock Monitoring

• Support stock level monitoring and tracking against customer demand.
• Assist in identifying potential stock gaps or excess inventory.
• Support reporting related to inventory status and movement.

Project & Process Improvement Support

• Support improvement projects and activities, such as enhancing stock level monitoring and reporting.
• Coordinate and follow up on phase-out projects to ensure smooth transition and clearance.
• Support phase-in activities, including new product introductions and sample deliveries.
• Assist in Accounts Receivable (AR) process improvement projects.

Administrative & Coordination Support

• Support internal company events and coordination activities.
• Assist with general administrative tasks and documentation as required.

Projects Exposure

• Stock level monitoring improvement vs customer demand.
• Phase-out and phase-in project coordination.
• Sample delivery and new project support.
• Logistics and shipment coordination.
• Accounts Receivable (AR) process improvement.
• Internal event coordination.

Key Responsibilities

• Install, configure, and maintain hardware (PCs, laptops, printers, network devices)
• Install and upgrade software applications and operating systems
• Provide technical support to end-users (onsite or remote)
• Diagnose and troubleshoot hardware, software, and network issues
• Perform routine maintenance and system updates
• Manage IT inventory (equipment, licenses, accessories)
• Set up user accounts, emails, and access permissions
• Ensure systems comply with IT security policies
• Liaise with vendors or service providers when required
• Maintain documentation of IT processes and incidents

MerchantSpring is a SaaS analytics and reporting platform that helps agencies, investors, brands, and vendors track and optimize performance across more than 120 e-commerce and marketplace channels, including Amazon, Walmart, and Shopify. Working at the intersection of software, data, and commerce, the team builds tools that help customers make sense of complex performance signals and act on them with confidence.

We're seeking a Technical Support Engineer with strong analytical and problem-solving skills who enjoys digging through logs, queries, and APIs to understand exactly what is happening and why. In this role, you will handle a wide variety of tickets across from data discrepancies and marketplace integration issues to performance, UI, and reporting questions.

You will sit on the frontline of the platform, helping customers navigate technical issues while contributing to a more reliable and scalable product experience. This is a great opportunity for someone who enjoys deep investigation, diagnosing problems across the full stack, and partnering with our engineering team to drive root-cause fixes into long-term solutions.

• Investigate and resolve customer-reported issues across the platform: frontend, backend, APIs, marketplace integrations, and data pipelines.
• Reproduce reported problems in a controlled environment and identify root causes through application logs, database queries, and Browser DevTools.
• Experience owning support tickets end-to-end: reproducing issues, identifying root cause, resolving independently when possible, and escalating with clear documentation.
• Triage and prioritize incoming tickets based on customer impact, business value, and urgency.
• Act as the bridge to engineering: when escalation is required, hand off reproducible cases with clear context, business impact, and suggested next steps to minimise developer interrupt overhead.
• Collaborate with product, QA, and engineering to drive permanent fixes and reduce recurring issues.
• Maintain and improve internal runbooks, support playbooks, and customer-facing help-centre content.
• Write simple scripts and SQL queries to investigate data issues and automate repetitive support tasks.
• Spot patterns in support data and surface product improvement opportunities to the wider team.

Qualifications

• Bachelor’s Degree in Computer Science, Engineering, or a related field (or equivalent experience).
• 3 - 6 years of experience in a technical support, solutions engineering, or similar customer-facing technical role.
• Experience in Node.js, TypeScript, React, PostgreSQL, and MongoDB (or another database systems).
• Strong analytical and problem-solving skills with a natural instinct for root-cause investigation.
• Proficient in SQL and comfortable reading AWS CloudWatch logs to diagnose issues.
• Comfortable working with REST APIs (Postman/cURL) and Browser DevTools (Network and Console tabs).
• Excellent written and verbal communication to explain technical issues clearly to non-technical customers and to engineers.
• Ability to triage, prioritise, and stay calm under pressure across multiple concurrent tickets.
• Experience using Jira or a similar ticketing/support tool.
• Ability to leverage AI coding assistants to boost overall productivity like investigating issues and automating repetitive support tasks.

Nice to Have

• Experience supporting B2B SaaS, analytics, or other data-heavy products.
• Familiarity with e-commerce or marketplace platforms (e.g., Amazon, Shopify, WooCommerce) and concepts such as orders, products, and categories.
• Power user of AI tools like Claude, Cursor, or similar to accelerate investigation and documentation.

• Build our support function from the ground up: you won’t inherit a playbook, you’ll write it. Define the tooling, processes, SLAs, and standards that will guide the team as we scale.
• A clear path to own and grow the department. Start as the technical anchor for support, and grow into the leader who shapes hiring, structure, and strategy as the team expands with you.
• Create impact role at the intersection of product, customers, and engineering. Your work directly shapes product quality and the customer experience.
• Work with a modern tech stack and cloud-native architecture across a global, fast-moving team.
• Grow technically and professionally, own the customer experience end-to-end and have visible influence on the product roadmap.

Skills:

Cisco ACI Support

• Work with network teams to support server connectivity through Cisco ACI.
• Understand concepts such as EPG, Bridge Domain, VRF, Tenant, Contract, VLAN, and VMM integration.
• Assist in troubleshooting connectivity issues between servers, applications, and networks.
• Validate server network configurations, routing, firewall rules, and ACI policies.
• Support infrastructure changes involving application and server network segments

Job Description:

• Provide technical assistance to customers via on-site visits, phone calls, WhatsApp, and email communications.
• Perform installation, commissioning, maintenance, fault diagnosis, and repairs at customer locations.
• Collaborate with vendors to escalate and resolve complex technical issues.
• Deliver training sessions and product demonstrations to end users or clients.
• Handle internal product servicing and support training initiatives.

Requirements:

• Diploma in Electrical/Electronic Engineering, Information Technology, or a related field.
• At least 2 years of relevant work experience.
• Strong communication and presentation skills, both written and verbal.
• Service-minded with a proactive and positive approach toward customer engagement.

To submit your application, please apply online apply@rn-care.com or call +(65) 6223 0323 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd.
EA License No: 17C8900

Job Description

We are looking for a Admin Assistant (Sales Support) to assist our sales team with administrative and coordination tasks in the office.

This role focuses on supporting the sales team with documentation, quotations, and order processing. Training will be provided.

This position is suitable for candidates seeking to build experience in sales administration and office coordination.

Key Responsibilities

• Assist in preparing sales quotations
• Enter and process sales orders in the company system
• Maintain proper sales documentation and records
• Assist Sales Executives with administrative coordination
• Coordinate internally with operations and accounts teams
• Follow up internally on order status where required
• Provide general administrative support to the sales department

Requirements

• Basic computer skills (Microsoft Word, Excel, email)
• Organized and able to follow up on assigned tasks
• Responsible and able to work independently
• Prior administrative experience is helpful but not required
• Fresh graduates and candidates seeking entry-level office experience are welcome to apply.

Working Hours
Our office working hours are Monday to Friday, 8:30 AM – 6:00 PM.

About Us:

Linkgas Engineering Enterprise is a leading provider of fire protection services in Singapore, dedicated to ensuring the safety of lives and property through reliable and innovative fire protection solutions. We specialize in the design, installation, and servicing of cutting-edge fire suppression systems and products.

We are a well‑established law firm in Singapore providing a full range of legal services, with a strong focus on conveyancing and litigation. We are seeking a dedicated Conveyancing Support (Lodgment) staff member to join our team.

Key Responsibilities: -
- Administrative support to conveyancing secretaries
- SLA searches
- E‑Lodgment / E‑Filing
- Journal entries for lodgment
- Grant of access for Pay‑In and Pay‑Out
- Completion reports preparation
- File archiving and record management
- Other incidental administrative tasks as required

Requirements: -
- Some experience in conveyancing support preferred
- Proficiency in MS Office
- Quick and accurate typing speed
- Conscientious, with strong attention to detail
- Team player with good communication skills
- 5‑day work week
- Permanent position

What We Offer:
- A competitive remuneration will be offered to the successful candidate.
- A pleasant and conducive work environment is assured.

How to apply: -
Interested applicants may send their resume, expected salary, and availability to recruit@mstt.com.sg or call HP no: 9155 5623 for an interview.

Only shortlisted candidate will be contacted.

Job Overview

We are a dynamic trading company based in Singapore. Our IT team is essential in managing infrastructure, ensuring smooth system operations, and implementing solutions to support business needs. We are seeking a Senior IT Support Specialist to help maintain the efficiency of our IT systems and support day-to-day technical operations.

Responsibilities and Duties

Global Office IT Support

• Provide senior-level IT support for global offices, ensuring efficient and smooth IT operations across all locations.
• Troubleshoot and resolve complex hardware, software, and network issues, minimising downtime and disruptions.
• Oversee the provisioning, configuration, and lifecycle maintenance of IT equipment across office environments.

System Administration & User Management

• Administer user accounts, permissions, and Microsoft 365 services, ensuring seamless access and collaboration tools for all employees.
• Manage IT onboarding and offboarding procedures, providing efficient setups and deactivation of access.
• Maintain and update an accurate inventory of IT assets across global office locations.

Escalation & Leadership

• Act as the primary escalation point for complex IT-related issues, ensuring quick resolution for regional teams.
• Develop and implement IT support standards, documentation, and best practices across regions.

Project Management & Infrastructure Support

• Lead and support infrastructure projects, including office expansions, system upgrades, and global IT rollouts.
• Collaborate with external vendors to ensure consistent and high-quality service delivery.

System Monitoring & Performance

• Monitor IT systems’ performance and reliability, identifying opportunities for improvement and optimisation.
• Contribute to ongoing digitalisation efforts, enhancing system capabilities and efficiency.

Qualifications

• Education: Degree or Diploma in IT, Computer Science, or a related field.
• Experience: 5+ years of IT support experience, with at least 2 years in a senior or regional role.
• Skills: Strong communication skills, with the ability to support cross-cultural and cross-regional teams.
• Highly organised, self-driven, and capable of managing IT operations across multiple time zones.
• Open to providing 24/7 IT support as required.