Total 3,973 support analyst job vacancies in Malaysia

Working Hour

• Mondays, Wednesday to Fridays: 8:00am to 2:30pm
• Tuesdays: 8:00am to 4:00pm

Key Roles

• Patrol high-movement areas during recess, lunch, and transitions to maintain discipline presence.

• Record and manage latecomer data.

• Supervise suspended students, guide reflective activities, and support reintegration.

• Assist in preliminary investigations, obtain statements, and compile incident reports.

• Collate and manage discipline-related data and records.

Requirements

• Ideally from a uniformed service background (e.g., SPF, Prisons) with at least 3 years' experience.

• Strong communication and interpersonal skills.

• Proficient in basic data entry and Excel.

Role Summary

We’re hiring an L3 Application Support Engineer to ensure 24/7 reliability, performance, and security of critical banking applications.

You’ll own complex incident resolution, drive automation to reduce manual toil, and partner with Dev, Security, and Business teams to maintain high availability and compliance.

Core Day-to-Day Responsibilities

1. System Reliability & Availability Management  Provide L3 application support with continuous monitoring of critical production banking apps to ensure maximum uptime  Rapidly triage, diagnose, and resolve P1/P2 incidents while meeting corporate financial SLAs  Perform daily health checks, system updates, patches, and proactive monitoring to detect anomalies before business impact  Support DR drills and lead high-severity incident response with swift troubleshooting to maintain system resilience

 2. DevOps Engineering & Automation  Manage and support application deployments, automated configurations, and batch jobs via CI/CD pipelines  Identify, prioritize, and remediate system vulnerabilities/security flaws per compliance standards  Track EOS/EOL software components and plan technical upgrades to ensure system integrity and regulatory compliance  Design and implement automation scripts in PowerShell, Bash, Python to eliminate repetitive tasks and streamline maintenance/reporting

 3. Cross-Functional Collaboration & Environment Control  Work closely with developers, vendors, security/compliance teams, and business units to investigate issues and deliver long-term fixes  Coordinate and execute change/release management across Dev, UAT, and Production to maintain environment uniformity  Author and maintain technical runbooks, incident post-mortems, and engineering documentation to empower L1/L2 support and onboarding  Key Skills

Key Skills

Azure, RHEL, Windows Server, SQL Server, MongoDB, Redis, Elasticsearch, PostgreSQL, Jenkins/GitLab CI/CD, ELK, Grafana, PowerShell, Bash, KQL, Azure AD, Defender for Cloud, ITIL

Role Summary

We’re hiring an L3 Application Support Engineer to ensure 24/7 reliability, performance, and security of critical banking applications.

You’ll own complex incident resolution, drive automation to reduce manual toil, and partner with Dev, Security, and Business teams to maintain high availability and compliance.

Core Day-to-Day Responsibilities

1. System Reliability & Availability Management  Provide L3 application support with continuous monitoring of critical production banking apps to ensure maximum uptime  Rapidly triage, diagnose, and resolve P1/P2 incidents while meeting corporate financial SLAs  Perform daily health checks, system updates, patches, and proactive monitoring to detect anomalies before business impact  Support DR drills and lead high-severity incident response with swift troubleshooting to maintain system resilience

 2. DevOps Engineering & Automation  Manage and support application deployments, automated configurations, and batch jobs via CI/CD pipelines  Identify, prioritize, and remediate system vulnerabilities/security flaws per compliance standards  Track EOS/EOL software components and plan technical upgrades to ensure system integrity and regulatory compliance  Design and implement automation scripts in PowerShell, Bash, Python to eliminate repetitive tasks and streamline maintenance/reporting

 3. Cross-Functional Collaboration & Environment Control  Work closely with developers, vendors, security/compliance teams, and business units to investigate issues and deliver long-term fixes  Coordinate and execute change/release management across Dev, UAT, and Production to maintain environment uniformity  Author and maintain technical runbooks, incident post-mortems, and engineering documentation to empower L1/L2 support and onboarding  Key Skills

Key Skills

Azure, RHEL, Windows Server, SQL Server, MongoDB, Redis, Elasticsearch, PostgreSQL, Jenkins/GitLab CI/CD, ELK, Grafana, PowerShell, Bash, KQL, Azure AD, Defender for Cloud, ITIL

STAR CAREER is passionate about providing the high-quality service for our clients and candidates, creating a workplace fulfilment where our people will stay, perform and can be successful

Our esteemed Company is seeking for Independent Recruitment Consultants and new talents who possess the potential to develop into high performers. There are many on-the-job training opportunities in this role as Independent Recruitment Consultant expand their skillsets through collaboration with other recruiters and learn more effective techniques to attract and identify talents.

You will enjoy building relationships from a strong team-based support Company culture that rewards and celebrate success together.

Job Description -Independent Recruitment Consultant

(Flexible-Work Arrangement)

Our esteemed Company is seeking for Independent Recruitment Consultants and new talents who possess the potential to develop into high performers. There are many opportunities for on-the-job training in this role as Independent Recruitment Consultant expand their skillsets through collaboration with other recruiters and learn more effective techniques to attract and identify talents.

You will enjoy building relationships from a strong team-based support Company culture that rewards and celebrate success together.

==============================================================

Job Description

Job Title : Recruiter (Home-Base) - Remote Support

(Flexible-Work Arrangement / Flexible-Work Mums)

(Full Commission)

Job Summary : Recruitment consultants will assist in finding the best people to staff the client’s

business needs by evaluating candidates and building networks of potential hires,

taking on a more hands-on role in assessing candidate resumes and credentials.

To understand and match the needs of the clients and candidates to provide quality

recruitment services

Main Duties and Responsibilities

Candidate Management

· Taking on the role of a recruitment consultant to understand clients’ recruitment needs and assist in placing the right talents with their Organization

· Source candidates using web-based services, job portals data base and social media recruitment methods to network and identify the right candidates for clients’ vacancies

· Evaluate resumes and applications

· Assume responsibility of pre-interview screening

· Provide career advice and consultation to job-seekers

· Facilitate and finalize agreements for candidates

Job Requirements

· Able to communicate effectively and professionally

· Min. 3 years of Recruitment experience will be desire.

· Highly driven and enthusiastic with positive attitude

· Good in coordination and liaison work

· Enjoy engaging with people

· Good track record in Recruitment Life Cycle

· Proven experience as Recruitment Consultant, HR Consultant or similar position will be an added advantage

Candidate must be willing to take CEI Certification.

If you have meet the job requirements that we are looking for or wish to find out more on this role, please contact us or apply in-confidence to us with you updated MS Word Resume to : kelvin@starcareerconsulting.com

Kelvin Lee(Reg. No. R1872625)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

IT Support Engineer

Job Summary

We are seeking an experienced IT Support Engineer to provide technical support and administration across enterprise applications, IT infrastructure, and end-user environments. The successful candidate will be responsible for ensuring system availability, troubleshooting technical issues, managing user access, and supporting day-to-day IT operations in a fast-paced enterprise environment.

This role requires a hands-on individual with strong experience in application support, Windows server administration, Active Directory, virtualization, networking, and cloud technologies. The ideal candidate should possess excellent problem-solving skills and a customer-focused mindset to deliver high-quality IT support services.

Key Responsibilities

• Provide Level 1 and Level 2 support for enterprise applications and IT infrastructure.

• Perform application troubleshooting, incident investigation, and root cause analysis.

• Monitor and maintain system availability, performance, and operational stability.

• Manage user accounts, access rights, and permissions through Active Directory and enterprise systems.

• Support Windows Server environments, including administration, maintenance, and troubleshooting.

• Administer and support virtualization platforms such as Hyper-V.

• Assist with network troubleshooting involving switches, routers, firewalls, and connectivity issues.

• Support security solutions including Fortinet and Cisco technologies.

• Manage and resolve incidents, service requests, and problem tickets within agreed SLA timelines.

• Participate in change management, release management, and deployment activities.

• Coordinate with internal stakeholders, vendors, and third-party support teams to resolve technical issues.

• Support AWS cloud services including EC2, S3, VPC, and IAM.

• Maintain system documentation, SOPs, and operational procedures.

• Perform system health checks, monitoring, patching, and preventive maintenance activities.

• Identify opportunities for process improvement and automation to enhance operational efficiency.

• Ensure compliance with IT policies, security standards, and governance requirements.

Requirements

• Diploma or Degree in Information Technology, Computer Science, Engineering, or a related discipline.

• Minimum 5 years of experience in IT Support, Application Support, Infrastructure Support, or System Administration.

• Strong hands-on experience supporting enterprise applications and business-critical systems.

• Experience administering Windows Server environments and Active Directory.

• Knowledge of virtualization technologies, preferably Hyper-V.

• Good understanding of networking concepts including TCP/IP, DNS, DHCP, VPN, and LAN/WAN technologies.

• Experience supporting security technologies such as Fortinet and Cisco solutions.

• Familiarity with AWS Cloud services including EC2, S3, VPC, and IAM.

• Experience with incident management, problem management, and change management processes.

• Understanding of ITIL best practices and SLA-driven support environments.

• Strong troubleshooting and analytical skills.

• Excellent communication and stakeholder management abilities.

• Ability to work independently and collaboratively within a team environment.

Preferred Qualifications

• ITIL Foundation Certification.

• Microsoft, AWS, Cisco, or Fortinet certifications.

• Experience supporting enterprise environments within engineering, manufacturing, marine, or industrial sectors.

• Exposure to automation and scripting tools will be advantageous.

What We Offer

• Competitive salary package.

• Opportunity to work in a dynamic enterprise environment.

• Exposure to diverse technologies and business-critical systems.

• Professional growth and learning opportunities.

• Collaborative and supportive team culture.
  

  
  If you believe you fit the requirements for the role,please submit yourapplication below or drop us an email directly quoting thejob title.

  Due to an anticipated high volume of applicants, we regret that onlyshortlisted candidates will be notified. The information provided is forrecruitment purposes only.

  Know someone who would be a great fit for this role? Refer them to us and get rewarded.

  Cornerstone Global Partners (EA License Number:19C9859) is an affirmative equal-opportunity employer and recruitment firm. Weevaluate qualified applicants without regard to race, colour, religion, creed,gender, sexual orientation, gender identity, marital status, national origin,age, veteran status, disability, or any other protected class.

  Eugene Then
  eugene.then@cornerstoneglobalpartners.com

  EA Registration Number: R22104742.

  Cornerstone Global Partners Pte Ltd (EA License:19C9859)

A fintech product company is now looking for an application support to troubleshoot system issues throughout the trade life cycle.

Customer Onboarding & Solution Delivery

1. Manage the full onboarding lifecycle for new clients, including environment setup, platform configuration, connectivity establishment, integration validation, and production go-live activities.
2. Partner closely with Customer Solutions teams to convert solution architecture into structured implementation and deployment plans.
3. Participate in early-stage solution discussions to understand client requirements, integration flows, trading behavior, and technical architecture before deployment execution.
4. Coordinate onboarding activities across Platform Engineering, Application SRE, and R&D teams to ensure successful delivery within agreed timelines.
5. Validate production readiness through successful client-side testing and test trade execution before transitioning accounts into BAU operations.
6. Support onboarding of additional product modules and enhancements for existing clients, including testing, configuration, and client validation.

Configuration Management & Platform Changes

1. Take ownership of post-production configuration requests, including liquidity provider connectivity updates, pricing configuration changes, risk parameter adjustments, entitlement management, and environment modifications.
2. Evaluate the downstream impact of configuration updates on trading workflows, integrations, and client systems prior to implementation.
3. Perform production changes with proper validation procedures, rollback strategies, and client communication.
4. Maintain accurate client configuration documentation to ensure operational transparency across teams.
5. Identify repetitive operational tasks and collaborate with engineering teams to automate recurring configuration processes.

Technical Investigation & Incident Resolution

1. Lead investigations for high-complexity technical issues beyond first-level support, including latency concerns, service disruptions, trading discrepancies, integration failures, and data inconsistencies.
2. Troubleshoot across APIs, microservices, market data infrastructure, configuration layers, and client integration points.
3. Work alongside domain specialists across Retail FX, BankFX, and Digital Asset products to deepen investigation coverage when required.
4. Reconstruct incident timelines using logs, metrics, traces, and trade/order data to determine root cause efficiently.
5. Provide comprehensive escalation analysis to Application SRE or Infrastructure SRE teams, including investigation findings, attempted resolutions, and suspected causes.
6. Maintain ownership of SLA tracking and client communication throughout the full incident lifecycle.
7. Conduct post-incident reviews for recurring issues and contribute improvements to operational runbooks and future product enhancements.

Client Engagement & Stakeholder Management

1. Act as the primary technical point of contact for assigned strategic clients.
2. Manage ongoing technical communication and relationship support for key customer accounts.
3. Contribute technical insights during quarterly reviews, growth discussions, and operational risk assessments.

Documentation, Mentorship & Knowledge Sharing

1. Develop and maintain operational runbooks covering new issue patterns, troubleshooting approaches, and configuration procedures.
2. Mentor junior support engineers on technical investigation practices, product understanding, and stakeholder communication.
3. Support internal enablement initiatives through training sessions and knowledge-sharing materials.

Automation & Operational Efficiency

1. Design and implement automation solutions for onboarding workflows, operational support tasks, and configuration management.
2. Utilize scripting and AI-enabled tools to streamline manual processes, improve consistency, and enhance operational reliability.

Qualifications

Required

1. 5+ years of experience in Customer Engineering, Technical Account Management, Production Support, or similar client-facing technical roles within fintech or B2B SaaS environments.
2. Practical experience supporting FX trading platforms, market data systems, pricing engines, or order management solutions.
3. Proven experience leading complex onboarding and deployment projects across multiple teams and regions.
4. Strong troubleshooting capability across APIs, distributed systems, client integrations, logs, monitoring metrics, and tracing tools.
5. Experience managing production configuration changes with appropriate validation, risk assessment, and rollback planning.
6. Excellent communication skills with the ability to engage both technical and non-technical stakeholders effectively.
7. Comfortable operating within SLA-driven environments and priority-based support models.
8. Hands-on scripting experience using Python, Bash, or similar technologies, with familiarity in deployment and monitoring tools.

Preferred

1. Exposure to Retail FX, Institutional FX, or Digital Asset trading environments.
2. Familiarity with AI-driven tooling and operational automation frameworks.
3. Experience using CRM platforms, ticketing systems, and modern support workflow tools.
4. Prior mentoring or team leadership experience within technical support or operations teams.
5. Understanding of institutional client environments where reliability, compliance, and operational trust are critical.

Kafka Cluster Management & Support

• Monitor, maintain, and optimise existing Kafka clusters to ensure high availability and performance
• Troubleshoot and resolve Kafka-related issues in production and non-production environments
• Perform regular health checks, capacity planning, and performance tuning of Kafka infrastructure
• Implement and maintain Kafka security configurations and access controls
• Support incident management and provide timely resolution for Kafka-related incidents

Development & Enhancement

• Develop and enhance Kafka-based applications using Java
• Design and implement Kafka producers, consumers, and stream processing applications
• Write clean, maintainable, and well-documented code following best practices
• Collaborate with development teams to integrate Kafka solutions into existing applications
• Conduct code reviews and ensure adherence to coding standards
• Implement monitoring and alerting solutions for Kafka applications

Continuous Improvement

• Identify opportunities for automation and process improvements
• Stay updated with latest Kafka features and industry best practices
• Contribute to technical documentation and knowledge sharing
• Participate in capacity planning and infrastructure scaling activities

Technical Skills

• Kafka Expertise: Strong hands-on experience with Apache/ Confluent Kafka, including:

• Kafka cluster setup, configuration, and administration & Kafka topics, partitions, replication, and consumer groups

  Kafka Connect and Kafka Streams

  Performance tuning and troubleshooting

• Java Development: Proficient in Java programming with:

• Strong understanding of Java fundamentals and object-oriented programming

  Experience with Kafka Java client libraries

  Knowledge of multithreading and concurrent programming

  Familiarity with build tools (Maven/Gradle)

• Additional Technical Knowledge:

• Experience with message serialisation formats (like, JSON)

  Understanding of distributed systems and microservices architecture

  Knowledge of monitoring tools (Prometheus, Grafana, or similar)

  Familiarity with version control systems (Git)

  Experience with CI/CD pipelines is a plus

Professional Experience

• Minimum 3-5 years of hands-on experience with Apache Kafka
• Proven track record in both development and support roles
• Experience in production support and incident management
• Background in maintaining mission-critical systems

• Permanent headcount, based in Singapore
• Preferred sectors: Power, Utilities, Infra, Natural Resources, Oil & Gas
• Candidates must already have relevant full-time 1-3 years of M&A / Investment Banking experience

Responsibilities would include:

• Support the origination and execution of cross-border Mergers & Acquisitions, capital raising and other financial transactions
• Conduct in-depth financial analysis, valuation, and modeling to support transaction execution across M&A, debt, capital markets, public and private debt
• Coverage: Southeast Asia
• Support the preparation of presentation materials and marketing materials for use in client meetings
• Conduct due diligence and assess sellers and target business's plans, growth prospects and financial performance
• Maintain up to date knowledge on clients and targets 
• Research and analysis of markets and industries, companies based on company information, research reports, and other information sources 
• Coordinate efforts with deal team members across the Bank, internal and external stakeholders

Profile of ideal candidate:

• Bachelor’s degree in any discipline
• 1-3 years of relevant experience in Investment banking / IBD/ Corporate Finance / M&A (Preferably someone who has some full-time experience already)
• Ability to perform under pressure and thrive in a high intensity environment
• Strong work ethics and excellent learning / work attitude, independent and can perform without much supervision 
• Detail oriented with good financial analysis skills
• Superior analytical aptitude, creative problem-solving abilities and excellent communication skills
• Analytical and numerate with basic accounting and finance knowledge

Data collected is strictly used for recruitment purposes only and will be treated with strictest confidence. Your profile will also only be sent out after seeking your consent.

Interested candidates, please send me your CV on cherrie@ethosbc.com . Due to the high volume of applications received during this period, we seek your understanding that we will only be contacting shortlisted candidates.

CL
Reg. No. R1548449
BeathChapman Pte Ltd
Licence No. 16S8112

Job Overview

We are seeking an experienced Business Analyst to support a large-scale payment transformation initiative within the banking sector. This role will be responsible for driving business analysis activities, supporting payment system modernization, and working closely with business, operations, and technology stakeholders to deliver strategic payment solutions.

The successful candidate will possess strong knowledge of payment operations, transaction banking processes, and business transformation projects within financial services environments.

Key Responsibilities

Business Analysis & Transformation

• Gather, analyze, and document business and functional requirements for payment transformation initiatives.
• Evaluate existing payment processes and identify opportunities for operational improvement and process optimization.
• Support the design of future-state payment workflows, operating models, and business procedures.
• Conduct stakeholder workshops, requirement gathering sessions, and business process reviews.

Payment Operations & Functional Support

• Analyze payment processing workflows, transaction routing, validation, exception management, reconciliation, and settlement activities.
• Assess business impacts arising from payment system enhancements and modernization initiatives.
• Support solution design activities relating to payment processing platforms and transaction management systems.
• Participate in gap analysis, issue management, and business decision-making discussions.

Project Delivery & Testing

• Prepare business requirements, process documentation, functional specifications, and project deliverables.
• Support system integration testing, user acceptance testing, migration activities, and operational readiness assessments.
• Assist with deployment planning, business acceptance, and post-implementation support activities.
• Ensure business requirements are accurately translated into functional solutions.

Stakeholder Management

• Work closely with business users, operations teams, technology teams, vendors, and project stakeholders.
• Facilitate discussions to drive alignment across multiple workstreams.
• Support change management and business adoption activities throughout the project lifecycle.

Requirements

• Experience within banking or financial services environments.
• Strong understanding of payment operations, domestic payments, transaction banking, cash management, or related banking functions.
• Experience in business requirements gathering, process analysis, fit-gap assessment, and stakeholder management.
• Knowledge of payment modernization initiatives, payment system implementations, or payment operations transformation projects.
• Understanding of ISO 20022 standards and payment processing workflows.
• Experience supporting testing activities, migration planning, and business readiness programs.
• Strong communication, presentation, documentation, and stakeholder engagement skills.

Preferred Skills

• Experience with Finastra GPP or similar payment processing platforms.
• Exposure to payment hubs, domestic transfer systems, transaction processing, reconciliation, settlement, AML, sanctions screening, or fraud monitoring.
• Experience working on large-scale banking transformation programs.
• Ability to manage workshops, business interviews, and cross-functional stakeholder discussions.

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

Responsibilities 

Business Process Analysis 

• Assist in the analysis of existing business processes to identify inefficiencies, bottlenecks, and areas for improvement. 

• Support data gathering and documentation efforts in collaboration with various departments. 

• Help map out workflows and translate operational requirements into clear process documentation. 

Project Support 

• Assist in the coordination and tracking of digital transformation projects to ensure timely delivery. 

• Monitor project timelines, action items, and follow-ups to support overall project management efforts. 

• Prepare project status updates, meeting notes, and progress reports for internal stakeholders. 

Change Management 

• Support the rollout of new processes and systems by coordinating communications and training materials. 

• Assist in stakeholder engagement activities to facilitate smooth adoption of change initiatives. 

Technology & Systems 

• Assist in evaluating technology solutions that support business transformation objectives. 

• Collaborate with cross-functional teams to support the integration of new tools and systems into existing workflows. 

• Maintain familiarity with internal platforms and identify opportunities for automation or process improvement. 

Data Analysis & Reporting 

• Collect, organise, and analyse data to support the measurement of transformation initiative outcomes. 

• Prepare reports, dashboards, and presentations to communicate findings to relevant stakeholders. 

Documentation 

• Document business processes, workflows, and standard operating procedures (SOPs) accurately and comprehensively. 

• Maintain and update process documentation to reflect changes resulting from improvement initiatives. 

• Contribute to the development of process maps and reference materials for cross-functional use. 

Requirements 

Education 

• Bachelor’s degree in Computer Science, Information Technology, or a related field. 

Experience 

• Fresh graduates are welcome to apply. 

• Prior internship or project experience in business analysis, process improvement, or digital transformation is an advantage. 

Skills 

• Strong analytical and problem-solving skills with an eye for process improvement. 

• Good written and verbal communication skills, with the ability to present ideas clearly. 

• Ability to work collaboratively in a cross-functional team environment. 

• Organised, detail-oriented, and able to manage multiple tasks and deadlines effectively. 

• Proactive attitude with a willingness to learn and adapt in a fast-paced environment. 

Technology Proficiency 

• Proficient in Microsoft Office applications, particularly Excel, PowerPoint, and Word. 

• Familiarity with project management or process mapping tools (e.g., Visio, Jira, or equivalent) is a plus. 

• Exposure to data analytics tools, automation platforms, or process improvement methodologies (CI, LEAN, Six Sigma) is an advantage. 

Join our Digital Infrastructure & Cybersecurity team as a technical leader shaping modern IT environments. You’ll drive secure, scalable hybrid infrastructure across cloud (AWS, Azure) and on-premise systems, ensuring performance, reliability, and cost efficiency.

Responsibilities and Authorities

1. Cloud Architecture Design & Management
• Collaborate with Service Provider(s) to design and implement scalable, secure, and highperformance cloud solutions (IaaS, PaaS, SaaS)
• Create cloud reference architectures and roadmaps aligned with business and IT strategy
• Manage cloud environments including compute, storage, networking, and identity services
• Lead migration planning from legacy systems to the cloud

2. Amazon Connect Support
• Provides backup support to Amazon Connect system including Change Request for configuration of contact flows, IVR, call queues, routing profiles, and agent settings

3. On-Premises Infrastructure Oversight
• Maintain and improve on-premise IT infrastructure including servers and storage and ensure interoperability between on-prem and cloud systems for hybrid environments, including Active Directory synchronization
• Oversee hardware refresh cycles and disaster recovery planning

4. Security Architecture & Risk Management
• Define and enforce infrastructure security policies across cloud and on-prem platforms
• Implement secure configurations, encryption, hardening and access control policies
• Ensure compliance with industry standards (e.g., ISO 27001).

5. Cloud Security (AWS): Co-Own the following duties with the Network & Security Analyst: Ensure proper configuration of cloud-native security services such as:
• Cloud Security Groups, IAM, GuardDuty, Config, CloudTrail, WAF, IAM and Security Command Center
• Implement and monitor logging, alerting, and auditing for cloud-based workloads
• Manage secure access to cloud resources using conditional access, MFA, role-based access control (RBAC), and zero-trust principles
• Stay current with evolving cloud security trends, threats, and compliance frameworks.

6. Infrastructure Monitoring
• Establish monitoring and logging frameworks for proactive infrastructure management
• Drive observability across systems to support incident response and root cause analysis
• Participate in audits and support internal and external security assessments

7. Disaster Recovery & Business Continuity
• Regularly test, monitor and maintain high availability, backup, and disaster recovery to ensure compliance with organization BCP objectives

8. Others
• Performs other duties as may be directed by the Department Manager.

Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related discipline
• 3+ years of experience in IT infrastructure (both Cloud and On-Prem) management
• In-depth understanding of Virtualization
• Hands-on experience with IAM, firewalls, VPNs, security appliances, and cloud-native security tools
• Familiar with enterprise architecture frameworks

Competencies / Skills Requirement
• Familiarity with the systems and operations
• Good analytical and problem-solving skills
• Good interpersonal & communication skills
• Self-motivated and willingness to learn
• Ability to work independently

Job Description

• Responsible for managing month-end closing activities including property tax, depreciation, and investment-related entries while ensuring accuracy of financial records and compliance to relevant accounting standards.
• Handles asset matters including minor assets tracking, stocktake, disposal schedules and capital expenditure reporting.
• Prepares and submits regular financial reports including GST returns, variance analysis, and Department of Statistics reports.
• Support the review of policies, system changes and FRS applications.
• Involve in financial analysis and prepare management presentations.
• Liaise with external auditors on annual financial audits for the relevant scope.

Other Requirements

• Candidates to have at least 2 years of relevant work experience.
• Degree holder.
• Positive work attitude with good communication skills – written and verbal English.

Job Summary

We are seeking an experienced IT Business Analyst with expertise in Insurance Product Configuration, Business Analysis, System Development, and Agile Delivery. The role involves configuring life insurance products, gathering business requirements, conducting impact analysis, and collaborating with Product, Actuarial, Pricing, and IT teams to deliver business solutions and support product rollouts across multiple markets.

Mandatory Skill-set

• 5+ years of experience in Business Analysis, System Analysis, or Full Systems Development;

• Strong experience in Insurance Product Configuration and Product Rollout for Life Insurance products;

• Hands-on experience with Participating (Par), Non-Participating (Non-Par), and ILAS insurance products;

• Experience gathering business requirements, conducting impact analysis, and preparing functional specifications;

• Good knowledge of JavaScript, Node.js, MongoDB, and web/application architectures;

• Experience with API mapping, API specifications, and cross-system integration flows;

• Strong understanding of Agile development methodologies;

• Excellent communication, stakeholder management, problem-solving, and documentation skills;

• Ability to define As-Is and To-Be business process flows;

• Proven ability to influence stakeholders and collaborate across business and technology teams;

• Strong time management, prioritization, and organizational skills;

Desired Skill-set

• Good to have experience with insurance platforms such as Cube, Direct-to-Consumer (DTC), or similar product configuration systems;

• Good to have knowledge of DevOps, Cloud Computing, Microservices, and Mobile Technologies;

• Desired experience working with Product, Actuarial, Pricing, Marketing, and Digital Transformation teams;

• Good to have exposure to insurance product configuration upgrades and multi-market product rollouts;

• Desired understanding of systems engineering concepts, process modeling, and quality management techniques;

• Good to have knowledge of emerging digital technologies and modern solution architectures;

• Desired strong communication, analytical, and relationship management skills;

Responsibilities

• Collaborate with Product, Actuarial, Pricing, and Business teams to understand product specifications, calculations, sales illustrations, and rate tables;

• Gather, analyze, and document business and system requirements for insurance product implementation projects;

• Conduct impact analysis and translate business requirements into functional and technical specifications;

• Configure insurance products on existing business platforms for various distribution channels including Agency, Broker, Customer, and Bancassurance;

• Manage insurance product onboarding and rollout activities across multiple markets;

• Develop delivery plans and coordinate project execution with internal and external stakeholders;

• Create conceptual designs, prototypes, mock-ups, and process flow documentation;

• Define and maintain As-Is and To-Be business and system workflows;

• Support API integration design, mapping, specification, and cross-system sequence flows;

• Collaborate with IT Infrastructure, Security, Solution Delivery, and Business teams to ensure successful project delivery;

• Support system enhancements, upgrades, testing, deployment activities, and ongoing production support;

• Ensure projects are delivered within agreed timelines, budgets, and quality standards;

• Apply best practices in business analysis, communication, problem-solving, and solution delivery throughout the project lifecycle;

• Support user adoption, training, and change management initiatives for newly implemented systems and applications.

Should you be interested in this career opportunity, please send in your updated resume to apply@sciente.com at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (Privacy Policy | SCIENTE

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

CONTRACT / PERMANENT JOBS!

BUSINESS ANALYST CONSULTANT

SINGAPOREANS/PRs

(S$5,000.00 -S$6,000.00)

Contractual Period

01st August2026 to 31st July 2027

LOCATION
Singapore

ABOUT THE ROLE

We are seeking an experienced and proactive Business Analyst Consultant to support business and technology initiatives within adynamic and fast-paced environment.

This is an exciting opportunity to work closely with business stakeholders, project teams, and external vendors to deliver high-quality solutions that enhance business processes, improve operational efficiency, and support organisational objectives.

As a Business Analyst Consultant, you will play a key role in gathering and analysing business requirements, facilitating stakeholder engagement, coordinating User Acceptance Testing (UAT), and ensuring the successful delivery of both development and maintenance projects. You will act as the bridge between business and technical teams, ensuring that solutions are aligned with business needs and delivered effectively..

JOB DESCRIPTION

1.      Technical& Platform Expertise
Deep mastery of Workday integration technologies to deliver reliable, maintainable solutions.

• Proven capability across Workday Integration tools (Studio, EIB, PECI, WECI, RaaS).
• Strong understanding of integration patterns, data flows, and downstream dependencies.
• 6+years of experience in Workday integrations, including at least 2 full-cycle deployments
• Certified in Workday Integration Core or Workday Studio
• Familiarity with Workday security fundamentals is an advantage.

2.      Advanced Studio Development
Ability to independently design, build, and debug complex Workday Studio integrations.

• Delivers production‑grade Studio solutions with robust logging, error handling, and XSLT.
• Applies reusable components and best practices to reduce technical debt.

3.      Functional& Domain Awareness
Understands HCM business processes to align integration logic with policy and operations.

• Maps data accurately across Core HCM/Finance and external systems.
• Anticipates functional impacts and edge cases in cross‑agency scenarios.

4.      Integration Governance & Security
Builds integrations that are secure, compliant, and scalable across the enterprise.

• Applies Workday security rules, encryption, naming/versioning standards.
• Designs for auditability, resilience, and long‑term operability.

5.      Reporting, Monitoring & Access Control
Enables integrations through the right reporting and security configurations.

• Configures RaaS and outbound EIBs with controlled access via domain/report security.
• Uses logs, alerts, and traceability tools for proactive issue resolution.

6.      Problem Solving & Reliability Engineering
Rapidly diagnoses issues and strengthens integration robustness.

• Troubleshoots incidents efficiently and implements reusable fixes.
• Improves stability through better observability and design patterns.
• Hands-on with EIB, PECI, WECI, Workday Studio, custom reports, security

7.      Communication& Stakeholder Engagement
Bridges technical and functional teams to ensure shared understanding and alignment.

• Clearly explains integration designs and trade‑offs to non‑technical stakeholders.
• Walk steams through architecture, risks, and dependencies.

8.      Mentoring& Capability Building
Strengthens organisational capability beyond individual delivery.

• Team leading experience
• Reviews code, promotes standards, and shares reusable assets.
• Coaches junior developers and testers to uplift overall maturity.

JOB REQUIREMENTS

• Bachelor's Degree or Diploma in Business, Information Technology, Engineering, or a related discipline.
• Minimum5 years of experience as a Business Analyst in large-scale enterprise environments.
• Proven experience working on Agile projects and Agile delivery methodologies.
• PMP Certification or practical project management experience will be highly advantageous.
• Experience supporting both application development and application maintenance projects.
• Hands-on experience managing User Acceptance Testing (UAT) and quality assurance activities.
• Experience working with outsourced vendors and managing project deliverables.
• Strong proficiency in requirements management and collaboration tools such as JIRA and Confluence.
• Excellent analytical, problem-solving, and stakeholder management skills.
• Strong communication, presentation, and documentation abilities.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.

What Our Client Offer:

• Competitive remuneration package.
• Opportunity to work on cutting-edge AI technologies and real-world industry challenges.
• Exposure to large-scale AI and digital transformation initiatives.
• Dynamic, innovative, and collaborative work environment.
• Opportunities for professional development and continuous learning.

Interested applicants, please email detailed to-
SERVICECONNECTIONS HR CONSULTANCY PTE LTD
Email resume to - servcon@singnet.com.sg/ recruit@serviceconnections.com.sg

Call for more details at 6333 0052
Mondays to Fridays
9.00am- 5.00pm

111North Bridge Road
#07-30 Peninsula Plaza
Singapore 179098
www.serviceconnections.com.sg
License no: 09C4937 / R11022931

Our client is a highly reputed bank.

Responsibilities:

• Understand system and business requirements to review / develop relevant test cases;
• Conduct actual UAT for business users, including documentation of results and re-testing for defects.
• Liaise with IT and project members on project updates and resolve interdependent issues
• Support post-roll-out tasks such as user training, production problem investigation, escalation and resolution

Skills/Requirement:

• Must have prior related experience with design and conduct of User Acceptance Tests for systems, preferably in Financial Institutions
• Team player, who can work collaboratively together with other team mates on his/ her own
• Self-driven learner and analytical
• Meticulous and sensitive to details

We regret to inform that only shortlisted candidates will be contacted.

We regret to inform that only shortlisted candidates will be contacted.

PERSOL Singapore Pte Ltd • EA License No. 01C4394 • EA Registration No. R1551626 (SUJA THERESA FRANCIS)

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This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

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