Total 118 job vacancies by Itcan Pte. Limited

We are seeking a proactive leader to drive the Digital Shift, AI Agent, and Digital Employee Experience (DEX) continuous improvement initiatives for our client’s enterprise IT support environment. This role is central to advancing user-centric IT support by leveraging ServiceNow Virtual Agent, NowAssist, and Tanium DEX, ensuring ongoing innovation, robust governance, and measurable improvements in service delivery. Reporting to the Service Delivery Manager, you will champion digital enablement, AI-powered support, and DEX optimization for this account.

Job Description

• Digital Transformation Leadership: Lead and coordinate the continuous improvement of AI Agent and DEX capabilities, ensuring alignment with the client’s digital transformation roadmap and service level agreements. Work closely with the Service Delivery Manager, Transition Manager, and Team Leads to embed digital innovation into service desk and onsite support operations.

• AI Agent & DEX Enhancement: Oversee the deployment, configuration, and ongoing refinement of ServiceNow Virtual Agent and NowAssist, ensuring high ticket deflection, user satisfaction, and seamless escalation to human agents. Drive the integration and optimization of Tanium DEX for proactive endpoint monitoring, auto-remediation, and data-driven service improvements. Identify and propose new use cases for automation and self-service, preparing quarterly innovation proposals and tracking benefits realization.

• AI Governance & Compliance: Establish and maintain AI governance frameworks, including risk mitigation (bias, hallucination, security), human-in-the-loop protocols, and compliance with Responsible AI and data protection standards. Ensure all AI-driven actions are transparent, auditable, and compliant with client and regulatory requirements.

• Continuous Service Improvement: Analyze incident trends, DEX analytics, and user feedback to propose and implement enhancements to AI and DEX workflows. Collaborate with stakeholders to ensure service innovations are effectively adopted and deliver tangible improvements in user experience.

• Reporting & Stakeholder Engagement: Prepare regular reports and presentations on AI/DEX performance, innovation initiatives, and progress against roadmap targets. Support change management and user education activities to drive adoption of digital tools and processes.

Requirements

• Education & Experience: Bachelor’s degree in Information Technology, Business, or related field. Minimum 5 years’ experience in IT service management, digital transformation, or service improvement roles in large enterprise environments. Prior experience with ServiceNow platform (especially Virtual Agent and NowAssist) and/or Tanium DEX is highly advantageous.

• Knowledge & Skills: Strong understanding of ITSM processes and digital employee experience management. Familiarity with AI-powered support tools, automation, and self-service concepts. Knowledge of AI governance, Responsible AI principles, and data protection regulations.

• Leadership & Communication: Excellent stakeholder engagement, project management, and change management skills. Strong analytical, problem-solving, and decision-making abilities. Professional communication competency (written and spoken English), with ability to prepare clear reports and deliver presentations.

• Personal Attributes: Innovative mindset with a passion for digital enablement and continuous improvement. Collaborative team player, able to work effectively across functions and with external partners. Eligible for government security clearance as required by the client.

Key Responsibilities

• Define and implement comprehensive QA strategies, standards, and governance frameworks for ICT systems.
• Lead end-to-end testing efforts including functional, integration, system, regression, API, and performance testing.
• Design and develop automation frameworks using tools such as Selenium, Playwright, and Robot Framework.
• Integrate automated testing into CI/CD pipelines using tools like Jenkins, GitLab, Maven, and Docker.
• Collaborate with cross-functional teams including developers, product owners, and stakeholders to ensure quality delivery.
• Manage defect lifecycle, perform root cause analysis, and drive continuous improvement initiatives.
• Ensure compliance with security, regulatory, and government standards for ICT systems.
• Establish and monitor quality metrics, KPIs, and reporting dashboards.
• Lead and mentor QA teams, promoting best practices in Agile and Scrum environments.
• Support UAT, SIT, and production releases, ensuring system stability and reliability.

Technical Skills & Tools

• Automation & Testing Tools: Selenium, Playwright, Robot Framework, Cucumber, TestNG, Appium
• API & Performance Testing: Rest Assured, JMeter
• Programming Languages: Java, Python, TypeScript
• DevOps & CI/CD: Jenkins, GitLab, Maven, Docker
• Test Management & Collaboration: JIRA, TestLink, Confluence, Bitbucket

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field (MCA preferred).
• 10+ years of experience in software quality assurance, with at least 5 years in a leadership or specialist role.
• Strong experience in ICT systems, enterprise applications, or government platforms.
• Proven ability to design scalable automation frameworks and drive test automation adoption.
• Experience working in Agile/Scrum environments with distributed teams.

Skills

• Selenium, Playwright, Robot Framework, Cucumber, TestNG, Appium, Testing, Quality Assurance

- Implement and manage Windows-based infrastructure and associated technologies.

- Monitor and maintain the health, performance, and security of Windows servers and systems.

- Administer Active Directory, Group Policy, DNS, DHCP, and related services.

- Administer Microsoft 365 or Office 365 and its related services

- Configure and troubleshoot Azure Cloud services and the workload running

- Configure and troubleshoot Hypervisor Virtualization platforms (e.g., VMware).

- Install, configure, and manage Windows servers and services, including IIS, SQL Server and Exchange Server

- Collaborate with cross-functional teams to implement and support enterprise-wide solutions.

- Perform routine system and application updates, patches, and upgrades.

- Develop and maintain documentation related to system configurations, processes, and procedures.

- Provide level 1 and level 2 support for Windows-related issues.

- Participate in on-call rotation for after-hours support as needed.

Qualifications

Qualifications:

- Experience in administering Windows-based systems and infrastructure.

- Experience in administering Microsoft Endpoint Configuration Manager (MECM)

- Proficiency in Windows Server operating systems (2019 and above).

- Strong understanding of Active Directory, Group Policy, DNS, and DHCP.

- Experience with virtualization platforms such as VMware

- Knowledge of scripting languages (e.g., PowerShell, Python) for automation and scripting tasks.

- Familiarity with monitoring tools and systems management solutions.

- Excellent problem-solving and troubleshooting skills.

- Strong communication and interpersonal abilities.

- Certifications such as MCSA, AZ-104, AZ-900 or equivalent are a plus.

- Implement and manage Windows-based infrastructure and associated technologies.

- Monitor and maintain the health, performance, and security of Windows servers and systems.

- Administer Active Directory, Group Policy, DNS, DHCP, and related services.

- Administer Microsoft 365 or Office 365 and its related services

- Configure and troubleshoot Azure Cloud services and the workload running

- Configure and troubleshoot Hypervisor Virtualization platforms (e.g., VMware).

- Install, configure, and manage Windows servers and services, including IIS, SQL Server and Exchange Server

- Collaborate with cross-functional teams to implement and support enterprise-wide solutions.

- Perform routine system and application updates, patches, and upgrades.

- Develop and maintain documentation related to system configurations, processes, and procedures.

- Provide level 1 support for Windows-related issues.

- Participate in on-call rotation for after-hours support as needed.

Qualifications

- Experience in administering Windows-based systems and infrastructure.

- Experience in administering basic Microsoft 365 or Office 365

- Basic understanding of Active Directory, Group Policy, DNS, and DHCP.

- Basic understanding of virtualization platforms such as VMware

- Knowledge of scripting languages (e.g., PowerShell, Python) for automation and scripting tasks is a plus

- Familiarity with monitoring tools and systems management solutions.

- Basic problem-solving and troubleshooting skills.

- Strong communication and interpersonal abilities.

- Certifications such as AZ-104, AZ-900 or equivalent are a plus.

Key Responsibilities

• Design, develop, and implement application and system-level software solutions
• Maintain and enhance existing applications and system programs
• Analyze user requirements and translate them into technical specifications
• Troubleshoot, debug, and resolve system/application issues
• Perform system integration, testing, and deployment activities
• Optimize system performance, reliability, and scalability
• Collaborate with cross-functional teams (developers, DevOps, QA, infrastructure)
• Ensure compliance with coding standards, security policies, and best practices
• Prepare and maintain technical documentation

Technical Skills Required

• Proficiency in programming languages such as Java, Python, C, C++, or .NET
• Experience with Linux/Unix or Windows system environments
• Knowledge of database systems (SQL, Oracle, MySQL, etc.)
• Understanding of APIs, microservices, and system integration
• Familiarity with version control tools (Git, SVN)
• Experience with scripting (Shell, Bash, PowerShell)
• Basic knowledge of cloud platforms (AWS, Azure, GCP) is an advantage
• Understanding of DevOps practices and CI/CD pipelines

The System Engineer is responsible for managing and supporting enterprise-level infrastructure across Windows and Red Hat Linux environments on both physical and virtual platforms. The role ensures system reliability, availability, security, and compliance with customer requirements, IM8 security policies, and system access controls through proactive monitoring, maintenance, optimisation, and troubleshooting of enterprise infrastructure services.

The System Engineer supports compute, storage, virtualisation, identity services, endpoint management, and infrastructure security platforms while ensuring adherence to operational governance, incident management processes, and service level requirements.

Key Responsibilities

- Manage and maintain enterprise server infrastructure across Windows Server and Red Hat Enterprise Linux (RHEL) environments running on both physical and VMware vSphere virtualised platforms.

- Perform system administration activities including configuration, provisioning, hardening, patching, monitoring, performance tuning, incident resolution, and documentation in accordance with customer operational and security policies.

- Manage enterprise storage and backup platforms, including infrastructure integrated with Pure Storage and Commvault backup solutions, ensuring data protection, recovery readiness, and disaster recovery compliance.

- Administer identity and authentication services including Microsoft Active Directory, Group Policy, LDAP and Kerberos, ensuring secure access control and identity lifecycle management.

- Manage endpoint configuration and patch management using enterprise tools such as Microsoft Endpoint Configuration Manager (MECM), WSUS, and golden image deployment frameworks.

- Implement and maintain infrastructure security controls including BitLocker encryption, privileged access management (CyberArk), endpoint security platforms (Trellix), and vulnerability remediation aligned with Tenable scanning results.

- Support system monitoring and operational visibility through enterprise monitoring and logging platforms such as Splunk, ensuring proactive incident detection and capacity planning.

- Plan, test, and implement operating system updates, software deployments, and infrastructure changes in accordance with approved change management procedures and governance controls.

- Monitor infrastructure performance and capacity using enterprise monitoring tools, analyse trends, and recommend improvements to enhance system performance, availability, and reliability.

- Develop automation scripts and operational tools using scripting technologies (e.g., PowerShell, Bash or Python) to streamline infrastructure management and operational tasks.

- Support infrastructure common services including privileged access systems, endpoint protection platforms, MFA services, DDI infrastructure and certificate management services.

- Participate in incident management, problem management, and service improvement initiatives to ensure infrastructure stability and service continuity.

Competency Requirements

- Minimum 3 years of experience managing enterprise server environments across Windows Server and Red Hat Enterprise Linux platforms.

- Demonstrated experience in at least five infrastructure domains, including:

- Server and virtualisation platforms (VMware vSphere)

- Directory and identity services (Active Directory)

- Patch and endpoint management (MECM, WSUS)

- Storage and backup platforms (Pure Storage, Commvault)

- Infrastructure monitoring and logging (Splunk)

- Automation and scripting

- Endpoint and backend infrastructure support

- Professional certifications such as Microsoft Certified Solutions Associate (MCSA), Red Hat Certified System Administrator (RHCSA) or equivalent are preferred.

- Strong technical troubleshooting, analytical, and problem-solving capabilities across enterprise infrastructure environments.

- Knowledge of enterprise security practices including IM8 compliance, vulnerability remediation, privileged access management, encryption technologies, and endpoint protection frameworks.

- Ability to operate effectively within structured IT service management processes including incident, change, and problem management aligned with ITIL practices.

• Diagnose and resolve client platform issues to restore functionality and minimize downtime
• Support Windows OS, office software, and desktop hardware by applying technical expertise to maintain optimal user experience
• Respond promptly to IT incidents by investigating root causes and delivering temporary or permanent solutions to meet service level agreements
• Coordinate with external support vendors to manage maintenance, support, and issue resolution effectively
• Monitor system performance and document configurations to ensure accurate records and compliance with operational standards
• Participate in client platform implementation and upgrade projects by providing technical support and ensuring smooth transitions
• Execute assigned ad-hoc IT duties to support business operations and technology needs

• Diagnose and resolve client platform issues to restore functionality and minimize downtime
• Support Windows OS, office software, and desktop hardware by applying technical expertise to maintain optimal user experience
• Respond promptly to IT incidents by investigating root causes and delivering temporary or permanent solutions to meet service level agreements
• Coordinate with external support vendors to manage maintenance, support, and issue resolution effectively
• Monitor system performance and document configurations to ensure accurate records and compliance with operational standards
• Participate in client platform implementation and upgrade projects by providing technical support and ensuring smooth transitions
• Execute assigned ad-hoc IT duties to support business operations and technology needs

For asuccessful POC, the candidate should ideally be a Mid-to-Senior level DataEngineer (3–5+ years) with the following "must-haves":

TechnicalCore

• Databricks Mastery: Expert-level knowledge of Delta Lake and the Medallion Architecture (Bronze/Silver/Gold layers).
• Apache Spark (PySpark/SQL): Ability to write optimized Spark code. For coming POC, Python is usually preferred over Scala/R for its flexibility and ecosystem.
• AWS Infrastructure: Deep understanding of S3 (Bucket policies/storage), IAM (Roles/Policies) for secure Databricks access, and VPC/Networking (Good to have)
• Data Ingestion: Experience with Databricks Autoloader or Unity Catalog for managed data governance.

"POC-Specific"Skills

• Prototyping Speed: The ability to set up a working end-to-end pipeline (Source → S3 → Databricks → OOTB BI Tool) in weeks, not months.
• Cost Management: Knowledge of how to configure Databricks Clusters (Autoscaling, Spot Instances) to prevent the POC from blowing your AWS budget.

JobDescriptions

Focus: Hands-on ETL/ELT and connectingvarious data sources and setup the platform with technical leadership.

• Role Summary:
• We are seeking a hands-on Data Engineer to spearhead our Databricks POC on AWS. You will be responsible for the initial environment setup, security configuration, and designing the framework for our future data platform.
• You will connect diverse AWS and external data sources into a unified Databricks environment.
• Key Responsibilities:
• Configure Databricks workspace integration with AWS (S3, IAM, VPC).
• Cleanse and transform raw data from S3, RDS, and APIs into Delta tables.
• Design and implement a scalable Medallion Architecture using Delta Lake.
• Build automated ingestion pipelines using Databricks Autoloader.
• Optimize Spark jobs for performance and reliability.
• Establish data governance standards using Unity Catalog. (Good to have)
• Evaluate POC success metrics (performance, cost, ease of use).

• Requirements: 3-5+ years in Data Engineering with PySpark/SQL; strong experience with AWS Glue or EMR is a plus.; Databricks Certified Data Engineer Professional preferred.

Role description

·      You are operating GlobalData Platform components (VM Servers, Kubernetes, Kafka) and applications(Apache stack, Collibra, Dataiku and similar)

·      Implement automation ofinfrastructure, security components, and Continuous Integration &Continuous Delivery for optimal execution of data pipelines (ELT/ETL).

·      Develop solutions tobuild resiliency in data pipelines with platform health checks, monitoring, andalerting mechanisms, quality, timeliness, recency, and accuracy of datadelivery are improved

·      Apply DevSecOps &Agile approaches to deliver the holistic and integrated solution in iterativeincrements.

·      Liaison and collaboratewith enterprise security, digital engineering, and cloud operations to gainconsensus on architecture solution frameworks.

·      Review system issues,incidents, and alerts to identify root causes and continuously implementfeatures to improve platform performance.

·      Be current on the latestindustry developments and technology trends to effectively lead and design newfeatures/capabilities.

Experience

·      You have 5+ years ofexperience in building or designing large-scale, fault-tolerant, distributedsystems

·      Migration experience ofstorage technologies (e.g. HDFS to S3 Object Storage)

·      Integration of streamingand file-based data ingestion /consumption (Kafka, Control M, AWA)

·      Experience in DevOps,data pipeline development, and automation using Jenkins and Octopus (optional:Ansible, Chef, XL Release, and XL Deploy)

·      Experience predominatelywith on-prem Big Data architecture, cloud migration experience might come handy

·      Hands-on experience inintegrating Data Science Workbench platforms (e.g. Dataiku)

·      Experience of agileproject management and methods (e.g., Scrum, SAFe)

·      Supporting allanalytical value streams from enterprise reporting (e.g. Tableau) to datascience (incl. ML Ops)

Skills

·      Hands-on workingknowledge of large data solutions (for example: data lakes, delta lakes, datameshes, data lakehouses, data platforms, data streaming solutions...)

·      In-depth knowledge andexperience in one or more large scale distributed technologies including butnot limited to: Hadoop ecosystem, Kafka, Kubernetes, Spark

·      Expert in Python andJava or another static language like Scala/R, Linux/Unix scripting, Jinjatemplates, puppet scripts, firewall config rules setup

·      VM setup and scaling(pods), K8S scaling, managing Docker with Harbor, pushing Images through CI/CD

·      Experience using dataformats such as Apache Parquet, ORC or Avro Experience in machine learningalgorithms is a plus.

·      Good knowledge of Germanis beneficial, excellent command of English is essential

·      Knowledge of financialsector and its products

·      Higher education (e.g."Fachhochschule", "Wirtschaftsinformatik")

1.     Hands on experience inpreparing & executing test cases, test scenarios for both automation andmanual testing

2.     Skills on Automationframework design pattern and techniques, hands on experience on developing BDDautomation framework, Cucumber, TestNG

3.     Strong in Java (conceptsand programming skills)

4.     Good experience on webservice / API test automation and UI automation

5.     Strong DB and API testingskills

6.     Good Automation skillsusing, Java & Selenium

7.     Hands on knowledge on CI/CDtools (i.e. Jenkins / Gitlab)

8.     Very good knowledge of Gitlab/Bitbucket/GitHuband branching strategies and Git commands

9.     Experience on OFS testautomation will be preferable

10.  Decent knowledge of Maven

11.   Good Knowledge & experience on SQL DB(concepts and queries)

12.  Experience in working on anAgile Environment

13.  Strong analytical andorganizational skills with a demonstrated aptitude to understand technicalenvironments.

14.  Strong desire to learn newtechnical skills and grow with latest technical trends.

15.  Experience working withTools like Swagger, JIRA, Confluence, Gitlab, Soap UI and Postman

16.  Ability to multi-task in afast-paced environment & prioritize workload and maintain focus.Self-motivated and able to work under pressure.

17.  T24, TAP, TPH & BFSdomains is a plus and value add

KEY FEATURES OF THE POSITION

• Lead requirements gathering phase and deliver signed off Features
• Support preparation of business case and project planning
• Ensure all deliver available in signed off Features/EPIC are converted in respective user stories / Functional Document which can be understood by technical teams
• Ensure that all required deliverables are provided on-time and on-quality, in case of delay do timely escalations
• Issue regular & accurate status reports and institute progress meetings to keep stakeholders informed
• Ensure can play a QA role when role demand during SIT/UAT, before user coordination for sign off
• Change Management and Communications on requirements / functionality
• Manage interactions and communication with stakeholders
• Work with environment and deployment teams for timely production delivery (raise necessary set up activity)

SKILLS REQUIREMENTS OF THE POSITION
Professional and Technical

• Minimum 8 years to Maximum of 15 years of experience in banking, preferably private banking and/or asset management
• Through understanding of private banking value chain with special focus on KYC and client onboarding related processes; key focus is on business understanding
• Good understanding of business processes, process design, and process re-engineering
• Good understanding of Business project life cycle in addition to System Development Life Cycle
• Knowledge of SQL will be added advantage
• Knowledge of software quality process would be an advantage
• Knowledge of Agile methodology and experience of partnering with IT in Scrum model would be an advantage

Personal and Social

• Strong knowledge of private banking business; should be able to speak and understand technical / business language
• Strong analytical and problem-solving skills
• Ability to analyse, prioritize, and resolve issues with a proficiency in taking decisions during challenging times
• Good communication and stakeholder management skills
• Able to interact with C-Level Executive (if situation demands), functional leads, SMEs, Technical leads, Application Managers and Other IT teams and communicate in language that they understand

Job Summary

We are seeking a skilled and detail-oriented SAP FICO Consultant to join our team in Singapore. The ideal candidate will have strong expertise in SAP Financial Accounting (FI) and Controlling (CO) modules, with hands-on experience in implementation, configuration, and support. This role involves working closely with business stakeholders to understand financial processes and translate them into SAP solutions aligned with organizational goals.

Key Responsibilities

• Analyze business requirements and design SAP FICO solutions to meet organizational needs
• Configure and customize SAP FI and CO modules (GL, AP, AR, Asset Accounting, Cost Center Accounting, Profit Center Accounting, etc.)
• Participate in full lifecycle SAP implementations, including blueprinting, realization, testing, go-live, and support
• Collaborate with cross-functional teams (MM, SD, PP) for integration points
• Support month-end and year-end closing processes
• Provide troubleshooting and issue resolution for SAP FICO-related problems
• Prepare functional specifications for enhancements and work with technical teams for development
• Conduct user training sessions and prepare documentation
• Ensure compliance with financial regulations and internal controls

Required Skills & Qualifications

• Bachelor’s degree in Finance, Accounting, Information Technology, or related field
• 5+ years of experience in SAP FICO consulting
• Strong knowledge of financial accounting principles and controlling processes
• Hands-on experience in SAP S/4HANA Finance (preferred)
• Experience in at least 1–2 end-to-end SAP implementations
• Strong analytical and problem-solving skills
• Ability to communicate effectively with business and technical stakeholders
• Experience in integration with other SAP modules (MM, SD)