Total 1,502 Information Technology job vacancies

Note: **Prefer someone with more experience with application projects hosted on the cloud**

Employment Type: 1-year contract (renewable)
Eligibility: Singaporean ONLY

Job Overview:

We are seeking a proactive and service-oriented Operations & Support Lead to support the delivery and ongoing operations of a learning technology project deployed at the customer’s site. The successful candidate will represent the vendor team onsite and serve as the primary operational liaison between the customer, project stakeholders, technical teams, and support vendors. The role requires strong operational management capabilities, stakeholder engagement skills, and experience managing support services within a structured and customer-facing environment.

Key Responsibilities

Operations & Service Management

• Oversee daily operational support for learning technology platforms and associated systems

• Monitor system performance, service availability, and operational issues to ensure service continuity

• Coordinate system enhancements, releases, maintenance activities, and operational readiness

• Maintain operational procedures, workflows, and support documentation

• Ensure compliance with organisational policies, governance standards, and service requirements

• Support business continuity and operational resilience initiatives

Incident & Support Management

• Serve as the primary onsite coordinator for operational and support-related matters

• Manage incident reporting, issue tracking, escalation, and resolution processes

• Coordinate with technical teams, infrastructure teams, and vendors for timely issue resolution

• Monitor service delivery against SLAs and KPIs, and provide updates to stakeholders

• Drive continuous improvement initiatives to enhance operational efficiency and user support experience

Stakeholder & Vendor Management

• Work closely with stakeholders, business users, project managers, technical teams, and vendors to support operational requirements and service delivery

• Support governance activities including meetings, reporting, audits, and service reviews

• Assist with change management, user engagement, and adoption activities

Reporting & Continuous Improvement

• Prepare operational reports, incident summaries, dashboards, and management updates

• Analyse operational trends and recommend service improvement initiatives

• Support audit, compliance, and risk management activities

• Maintain accurate operational records, logs, and documentation

Qualifications & Experience

• Bachelor’s degree in Information Technology, Information Systems, Education Technology, Business Administration, or a related discipline

• At least 5 years of relevant experience in operations management, service delivery, or support functions

• Experience supporting enterprise digital platforms, cloud-based systems, or Learning Management Systems (LMS)

• Experience managing vendors, support teams, and cross-functional stakeholders

• Familiarity with structured project delivery and governance environments

Certifications

Mandatory

• ITIL Foundation Certification (or equivalent certification in IT Service Management)

Preferred / Good-to-Have

• Microsoft Azure certification (e.g., Azure Fundamentals, Azure Administrator, or related cloud certification)

• Project management certifications such as PMP, PRINCE2, Agile, or Scrum certifications

• Relevant certifications in service management, operations, or enterprise platforms

• Learning Management System (LMS) platform certifications will be advantageous

Competencies & Skills

• Strong organisational, coordination, and stakeholder management skills

• Good analytical and problem-solving capabilities, Strong communication and interpersonal skills

• Ability to manage multiple priorities in a fast-paced environment

• Service-oriented mindset with attention to operational quality and user experience

• Proficiency in operational reporting and documentation

Preferred Attributes

• Experience in public sector, education, or large-scale digital transformation environments

• Familiarity with ticketing and service management platforms (e.g. ServiceNow, Jira Service Management)

• Understanding of governance, compliance, and audit processes

• Ability to work independently and collaboratively across teams

Key Responsibilities

1. Infrastructure Management

• Manage, monitor, and maintain servers, virtualization platforms, storage devices, firewalls, and related infrastructure.
• Install, configure, and maintain operating systems (Windows Server, RHEL) and system management tools.
• Perform system upgrades, patch management, capacity planning, and performance tuning.
• Manage and monitor backup, recovery, and replication activities to ensure data integrity and availability.

2. Security & Compliance

• Perform infrastructure security hardening and testing based on CIS benchmarks and Singapore Government security standards.
• Manage access controls and user accounts in line with IT security policies.
• Support compliance with IT governance, audit, and regulatory requirements.
• Participate in disaster recovery planning, testing, and execution.

3. Collaboration & Projects

• Participate in the design, setup, and implementation of new infrastructure solutions and enhancements.
• Collaborate with vendors, service providers, and internal IT teams to resolve infrastructure issues and deliver reliable solutions.
• Support infrastructure-related documentation, capacity planning, and audit activities.

4. Patch Management & Upgrades

• Test, stage, and deploy OS patches, firmware updates, and hardware upgrades.
• Apply change management best practices for controlled deployment of updates and enhancements.

5. Hardware & Environment Support

• Support and maintain enterprise-grade hardware: Dell servers, Cisco switches, FortiGate firewalls, UPS, and Dell EMC storage.
• Manage and monitor virtualization platforms (VMware, OpenShift/Kubernetes) and infrastructure monitoring tools (Grafana, Prometheus).
• Ensure high availability and reliability of infrastructure components across environments (production, staging, development).

6. Documentation & Continuous Improvement

• Maintain up-to-date SOPs, infrastructure diagrams, maintenance logs, and change records.
• Generate reports on performance, capacity, and preventive maintenance activities.
• Identify opportunities for automation and reliability improvements to strengthen infrastructure resilience.

Requirements

• Diploma / Bachelor’s Degree in Computer Science, Information Technology, or equivalent.
• At least 3–5 years of experience in infrastructure administration and support.
• Strong knowledge of Windows Server, RHEL, VMware, and enterprise hardware (servers, storage, networking).
• Hands-on experience with backup and recovery tools, firewalls, and system monitoring platforms.
• Familiarity with container platforms (OpenShift/Kubernetes), DevOps tools (Ansible, GitLab), and monitoring tools (Grafana, Prometheus).
• Working knowledge of ITIL processes (incident, change, and problem management).
• Experience in pre-sales or tender preparation will be an added advantage.
• Candidate should be open and willing to learn about system, application, and middleware layers — including configuration, deployment, and troubleshooting of integrations.

• 6+ years of experience preferred.
• Preferred background in Banking, Insurance, or FinTech environments.
•  Experience with ASP.NET MVC using C#, Web API, Entity Framework, ELSA Framework, IBM MQ, and Connect: Direct technologies
• Exposure to AS400 and RPG/COBOL from current or previous roles
• Knowledge of Red Hat Linux, Shell Scripting, and Java will be advantageous.
• Strong experience in requirements gathering, business analysis, functional specification, solution design, and stakeholder management across the SDLC.
• Ability to work effectively with business users, vendors, developers, and testing teams in both Agile and Waterfall environments.
• Excellent analytical, communication, and problem-solving skills with the ability to manage multiple priorities and workstreams.

Job Responsibilities include:

· Desktop, server, network, IT support and security related matters.

· Audit and enforcement of IT assets, security, standards, policies, and compliances.

· Network and Infrastructure:

o general upgrades, changes, maintenance, and relocations.

o network, server, server cluster administrations and security.

· Support and participation in new business-related initiatives as required.

· Ad-hoc tasks as assigned.

Job Requirements

· NITEC/Diploma or equivalent in Information Technology or related fields.

· Practical knowledge in the following areas, preferably with relevant certifications:

o MS Enterprise Solutions, e.g. Office 365, Azure, Network & Server Services.

o Enterprise and Cyber Security, e.g. APT, CIP, mainstream security devices.

· A well-natured and constructive team player with a highly positive attitude that could thrive under pressure.

· At least 6 months internship experience in IT/Cyber security.

· Experience with DNS, WAF, Web Servers operations, VMware and hypervisor would be an added advantage.

· Candidates with internal support experience is preferred.

· As this role involves interaction with colleagues in Taiwan, proficiency in spoken and written Mandarin is beneficial.

Interested and suitable candidate kindly click quick apply. Resume will be forwarded to Stepfan Soon Yit

We regret that only suitable candidate will be notified.

GEMS Recruit/EA License : 23C1459

EA Personnel No : R24120893 (Stepfan Soon Yit)

Job Requirements

We are looking for a Project Engineer to be responsible for project delivery and work closely with commissioning team in the site operations and responsible for supporting the project progression, in ensuring the expectations, works, procedures and deadlines are met.

Job Responsibilities

• Assist Managers in ensuring the successful implementation of project.
• Undertake all testing & commissioning activities from factory tests to integrated systems tests in the final stage of projects.
• Assist Managers to monitor site progress and site meeting coordination.
• Attend site meetings and address on any technical queries from clients.
• Working with vendors.
• Witness contractor’s testing and commissioning results and confirm compliance
• Handle project administration and documentation works

Requirements

• Diploma or above in Networking / Electrical / Project Engineering or related discipline in engineering.
• At least 3 years relevant working experience in project management, electrical services coordination and testing & commissioning systems.
• Experience in large scale projects.
• Hands-on knowledge of PC applications such as MS Office, MS Project.
• Good computer network knowledge.
• Knowledge on access control systems and CCTV systems experience highly desirable.

Delivery experience on medium to large scale projects.

Job Objectives

To support AML Projects for transaction monitoring across all regions.

Delivery experience on medium to large scale projects.

Key Responsibilities

Functional specification

a. Responsible to analyse and define detailed functional specifications based on the functional and non-functional requirements document.

b. Collaborate with Functional Business Analyst to clarify functional and non-functional requirements.

c. Define and ensure traceability from functional specifications to business requirements.

Technical Design

a. Responsible to create technical design.

b. Ensure technical design adheres to architectural roadmap, Development practices, and security requirements.

c. In case of vendor implementation: Ensure vendor resources create technical design document.

d. Collaborate with developers and infrastructure teams to clarify functional specification and technical design during build, test and deployment phase.

e. Collaborate with Production Support to establish IT operations procedures and document as part of Tech Design.

f. Coordinate execution of threat modeling process with assistance of Security Architect to ensure implementation of safeguards is comprehensive in accordance with threats.

Testing & Scope Management

a. Clarify test findings escalated by Test Manager and classify the findings accordingly (either as a defect or change request).

b. Provide input to impact assessment and estimation for Project Change Request.

c. Work with Test Manager to review test plan and functional test scope.

Key Requirements

Must have :-

• Commitment.

• Minimum 6 years of working experience in application testing, development and delivery.

• Ability to work in a fast-paced, team-oriented environment.

• A strong & assertive communicator in speaking & writing. Analytical mindset and good problem solving skills.

• Delivery experience on medium to large scale projects.

• Ability to understand and articulate process flows and functions.

• Strong communication and coordination skills across internal and external stakeholders and vendors.

Good to have :-

• Experience in working in vendor environment.

• 1 - 2 years working experience with AML will be nice to have.

• AML/KYC Transaction Monitoring Experience (Actimize, Evidentzy, Net Reveal, Detica)

Essential Technical Skill :-

• Experience with Oracle PL/SQL, Oracle SQL.

• Batch Scripting, Control M, DevOps.

Key Responsibilities

• Guarantee prompt and accurate submission of AutoCAD drawings, reports, and other project-related documents to leadership.

• Deliver engineering and project management assistance for designated projects from start to finish.

• Oversee document control tasks, including updating, revising, and keeping accurate project records and file structures.

• Play an active role in building a collaborative and professional workplace culture.

• Carry out additional duties as assigned to help meet team and organisational goals.

Job Requirements

• Bachelor’s degree in Naval Architecture, Marine Engineering, or a closely related discipline.

• At least 1–2 years of relevant experience in design or operational support roles.

Competencies You Will Bring

• Strong proficiency in AutoCAD, particularly for creating detailed electrical schematics.

• Demonstrated ability to work both independently and as part of a team.

• Excellent spoken and written English communication skills for clear technical and interpersonal exchanges.

• High level of self-motivation with a desire to contribute directly to the company’s growth and success.

AVN-Digital is an expert in providing technology-enabled business solutions and services. Since inception, AVN-Digital has helped clients Cyber-security, Data Analytics and Robotic Process Automation to improve their operations and profitability, focus on core competencies and achieve business results such as increased agility, innovation and profitable growth. Our in-depth technical knowledge, industry experience, and unique methodologies enable us to successfully deliver and meet our customer’s expectations.

This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

JOB SCOPE:

Design, develop and deliver working software applications to delight customers
Improve software quality using XP practices such as code review and unit testing
Adheres to the Software Craftsmanship Manifesto
Prepare architectural and other technical documents
Assist on: user stories elaboration, test automation and bug fixes, build and release automation

Requirements
Solid experience in any of technologies: Java, NodeJS, Ruby on Rails, .Net , Agile, ReactJs
Experience with version control systems such as Git, Continuous Integration (Bamboo/TeamCity)
Experience developing in Mac/Linux environment
Experience working in agile teams – TDD, Pair programming, Scrum, XP
Familiar with both Windows and UNIX/Linux servers, Design Patterns, Unit Testing

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or submit your CV to recruiter@aven-sys.com, Your interest will be treated with strict confidentiality.

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and company’s privacy policy.

Responsibilities/Requirements:

• Full architectural Bach/Master's degree recognized by Board of Architects Singapore
• Creative design thinking and good design detailing skills
• Competency in BIM/Revit, ArchiCAD
• Successful applicants may be assigned multiple project responsibilities with project team on large projects in commercial, residential, healthcare, infrastructure etc

Interested and suitable candidate kindly click quick apply. Resume will be routed to Jasmine Chin Yan Min. We regret that only suitable candidate will be notified.

GEMS Recruit/EA License: 23C1459

EA Personnel No: R1442379 (Jasmine Chin Yan Min)

Responsibilities:

• Own BIM delivery quality, consistency, and compliance to office standards across all project stages (concept to authority submissions, tender, and construction).
• Own and continuously improve BIM standards, templates, libraries, naming conventions, and QA/QC checklists.
• Establish and maintain project BEPs; ensure each project team implements agreed BIM Execution Plans.
• Drive best-practice adoption and workflow improvements across ArchiCAD, and where required, Revit deliverables.
• Set up and manage BIM project environments (Teamwork/BIMcloud/CDE protocols), including permissions, structure, and model segmentation.
• Lead regular coordination routines: model audits, issue logging, coordination workshops, and closure tracking.
• Ensure drawing/model deliverables meet deadlines and submission requirements, including Singapore authority submission needs where applicable.
• Support project teams in translating design intent into coordinated, buildable documentation.
• Establish model audit routines (LOD/LOI, model health, classification, parameter completeness, drawing consistency).
• Review and sign off key BIM deliverables before issue/submission.
• Maintain version control and ensure proper archiving and file hygiene.
• Coordinate BIM interfaces with external consultants (C&S, MEP, specialist vendors) and contractors.
• Represent BIM requirements in consultant kick-offs, coordination meetings, and technical workshops.
• Mentor and upskill BIM modelers/drafters and project architects on BIM workflows and office standards.
• Create quick guides and internal SOPs; support onboarding and training plans for BIM staff.
• Provide technical input for BIM hiring and interviews.
• Evaluate and implement BIM tools/plugins (model checking, issue tracking, coordination tools).
• Act as escalation point for advanced BIM troubleshooting and delivery risks.

Requirements:

• Degree in Architecture/Building Information Modelling/construction-related discipline (or equivalent experience).
• 6+ years of BIM experience, with at least 2 years in a BIM coordination/management capacity.
• Strong proficiency in Graphisoft ArchiCAD (Teamwork, BIMx, BIMcloud) is required.
• Working knowledge of AutoCAD.
• Familiarity with Revit is an advantage (some projects/consultant workflows may require it).
• Strong understanding of construction documentation, multi-disciplinary coordination, and BIM information management.
• Experience developing/maintaining BEPs and running coordination and QA/QC routines across multiple projects.
• Strong communication and stakeholder management skills; comfortable leading coordination meetings.
• Experience supporting Singapore-based projects and authority submission workflows.
• Experience coordinating multi-office delivery (Singapore + Penang).
• Familiarity with CDE practices and formal issue tracking workflows.

Interested and suitable candidate kindly click quick apply. Resume will be routed to Jasmine Chin Yan Min. We regret that only suitable candidate will be notified.

GEMS Recruit/EA License: 23C1459 (https://gemsrecruit.com/)

EA Personnel No: R1442379 (Jasmine Chin Yan Min)

• Responsible for project follow-up and technical support for projects;
• Preparation for project delivery, including scheme review and test verification to ensure the project solution can be stably implemented;
• On-site delivery and implementation of the project;
• Handling and resolving product and system-level issues of the project;
• Recording the project delivery process, organizing project documents, and producing a project summary report after completion;
• Participating in project acceptance and presentation, demonstrating the project’s effects and functions to ensure successful acceptance.

Requirements:

• Bachelor’s degree or above in Computer Science, Communications, Electronics, or related fields, with fluent English in listening, speaking, reading, and writing;
• More than one year of experience in project technical support, with familiarity in network communication technology preferred;
• Excellent communication skills and service orientation, meticulous and detail-oriented work attitude, hardworking and resilient;
• Strong documentation writing skills.

Job Description

- Design, configure, and maintain enterprise MPLS and Enterprise network infrastructure (LAN/WAN, routing, switching and Firewall).

- Monitor network performance and ensure high availability and reliability.

- Troubleshoot network issues and provide timely resolution to minimize downtime.

- Implement network changes, upgrades, and optimizations in line with industry best practices.

- Collaborate with cross-functional teams to support IT and business requirements.

- Maintain detailed documentation of network configurations, processes, and incidents.

- Ensure compliance with network security policies and standards.

- Manage Servers supporting network devices and ensure they are patched to latest version (Windows)

- Provide technical consultancy for system onboarding to MPLS network infra.

Qualifications

- Strong knowledge and practical experience with Switching (VLAN, STP, Trunking, Port Security, etc.).

- Hands-on experience with Routing protocols (OSPF, BGP, EIGRP, RIP).

- Min 5 years Hands-on working experience with large-scale MPLS network configuration (P/PE/CE router, VRF, VRF Route fusion).

- Experience in configuring and managing Cisco/Juniper/Aruba or equivalent enterprise networking devices.

- Handson Experience with Cisco ISE, DNAC and F5 Load balancers

- Solid understanding of TCP/IP, DHCP, DNS, and general IP addressing.

- Knowledge of Windows Servers and workstation Patching.

- Working knowledge of firewalls (Fortinet, Palo Alto, Cisco ASA, Check Point, etc.).

- Familiarity with network security concepts (IDS/IPS, VPNs, Zero Trust, etc.).

- Experience with monitoring tools like SolarWinds, Nagios, PRTG, WUG, Veeam Backup, SyslogNG .

- Exposure to cloud networking and VPC management (AWS, Azure, GCP) is a plus.

- Knowledge of Windows Servers/Hyper-V management. (AD, CA, SMTP, DNS, WSUS, etc).

Responsibility

- Design and implement mobile application features with focus on performance optimization and user experience

- Own critical modules end-to-end (user authentication, cross-platform architecture migration)

- Collaborate with cross-functional teams to deliver complex projects (account system integration, multi-platform support)

- Optimize application performance through request chain optimization, caching strategies, and data pre-fetching

- Develop reusable UI components and establish component-based architecture

- Explore AI-powered development tools (intelligent Q&A, code generation, performance analysis)

Qualification

- Bachelor's degree in Computer Science, Software Engineering, or related fields

- 3+ years iOS development experience with large-scale consumer applications

- Proficiency in Swift and Objective-C with deep understanding of iOS system mechanisms

- Strong performance optimization skills (network, UI, memory management)

- Ability to understand and debug large codebases with millions of users

- Good communication and collaboration skills, cross-team project experience

- Experience with modern iOS architecture patterns (MVVM, MVC, component-based development)

- Familiarity with UIKit, Foundation, AVFoundation, Core Animation frameworks

- Experience with cross-platform frameworks (Lynx-Native, hybrid architecture) is a plus

- Account system development experience (authentication flows, multi-account support) is a plus

- AI/ML integration experience or development tools development is a plus

RESPONSIBILITIES

• Help and contribute to the design of overall architecture of the web application.
• Maintain quality and ensure responsiveness of applications.
• Collaborate with the rest of the engineering team to design and launch new features.
• Maintain code integrity and organization.
• Experience working with graphic designers and converting designs to visual elements.
• Understanding and implementation of security and data protection.
• Design and build scalable REST APIs for micro services.
• Proficient experience using front-end frameworks
• Highly experienced in building responsive websites
• Experience with cloud APIs (AWS)
• Knowledge of code versioning tools (GIT)
• Must be able to write unit test for both front-end and backend code
• Must be able to code using good patterns and practices
• Must be able to document code and provide API documentation i.e. swagger

EXPERIENCE
• Minimum 5 years of application development
• At least 3 years of experience being a full stack engineer.
• Minimum 5 years’ experience with a backend framework such as Java (Spring Boot), NodeJs or other similar stacks e.g. dotnet core, Ruby on Rails.
• Experience with web/application servers such as TomCat, JBOSS, Weblogic.
• Commanding grasp of HTML, CSS and JavaScript
• At least 5 years’ experience front end work using Javascript Frameworks; React or Angular is a must have.
• At least 5 years’ experience with using a RDBMS like MySQL, and object caches like Memcached and/or Redis.
• Experience with AWS products such as S3, ECS, ELB, API Gateway
• Experience with MS SQL / Oracle databases

Job Summary:

The Messaging &Collaboration Architect is responsible for designing, implementing, and governing enterprise messaging platforms across hybrid environments, including Microsoft Exchange Server (On-Premises), Exchange Online, and Microsoft 365services hosted within Microsoft Azure.

This role provides architectural leadership for messaging transformation initiatives, cloud migration programs, platform modernization, and operational governance. The architect ensures secure, scalable, highly available, and compliant messaging services while enabling seamless collaboration across the enterprise.

In addition, the role works closely with infrastructure, security, cloud, and workplace teams to define messaging strategies, establish technical standards, and support enterprise transformation initiatives.

Key Responsibilities:

Messaging Architecture &Strategy

·      Define enterprise messaging and collaboration architecture standards.

·      Develop strategic roadmaps for Exchange modernization and Microsoft 365 adoption.

·      Design hybrid messaging architectures supporting coexistence between on-premise and cloud environments.

·      Establish messaging governance, security, compliance, and operational standards.

·      Lead technical assessments and architecture reviews for messaging-related initiatives.

·      Ensure architecture aligns with enterprise technology and cloud strategies.

Microsoft Exchange Platform Architecture

·      Design and govern Microsoft Exchange Server environments (2016, 2019, Subscription Edition).

·      Design Exchange Online architectures within Microsoft 365.

·      Architect hybrid Exchange deployments and migration strategies.

·      Define mailbox resiliency, high availability, disaster recovery, and backup architectures.

·      Design transport, routing, mail flow, and message hygiene solutions.

·      Lead platform capacity planning and performance optimization initiatives.

Microsoft 365 & Azure Integration

·      Architect Microsoft 365 messaging and collaboration services.

·      Design Azure-integrated messaging solutions supporting hybrid cloud operations.

·      Implement and govern Azure networking requirements supporting Exchange Online connectivity.

·      Design identity integration leveraging Azure Active Directory and Entra ID.

·      Support integration with Microsoft Teams, SharePoint Online, OneDrive, and related collaboration services.

·      Ensure secure cloud adoption through modern authentication and conditional access controls.

Messaging Security &Compliance

·      Design secure messaging environments aligned with Zero Trust principles.

·      Architect email protection solutions including:

o  Microsoft Defender for Office 365

o  Exchange Online Protection (EOP)

o  Anti-spam and anti-phishing controls

o  Data Loss Prevention (DLP)

o  Information Protection and Sensitivity Labels

·      Ensure compliance with enterprise security standards and regulatory requirements.

·      Support eDiscovery, retention policies, legal hold, and audit requirements.

·      Collaborate with cybersecurity teams on threat management and incident response.

Cloud Migration &Transformation

·      Lead Exchange migration projects from on-premise environments to Microsoft 365.

·      Design mailbox migration strategies and coexistence models.

·      Develop migration runbooks, technical procedures, and rollback plans.

·      Assess legacy environments and recommend modernization approaches.

·      Provide architecture leadership for tenant consolidation, mergers, acquisitions, and divestitures.

·       Drive adoption of modern workplace and collaboration technologies.

Service Delivery &Operational Governance

·      Establish operational standards and support models for messaging services.

·      Define monitoring, reporting, and service health management requirements.

·      Ensure adherence to ITIL processes including Incident, Problem, Change, and Configuration Management.

·      Support major incident management and root cause analysis activities.

·      Participate in service reviews and continuous improvement initiatives.

·      Define platform KPIs, SLAs, and operational metrics.

Automation & AI-Enabled Operations

·       Design automation solutions for messaging administration and operational activities.

·       Utilize PowerShell scripting for provisioning, administration, and reporting.

·       Promote Infrastructure as Code and automation-first approaches where applicable.

·       Leverage Microsoft Copilot and AI-enabled operational tools to improve support efficiency.

·       Develop operational dashboards and reporting capabilities using Power Platform technologies.

Collaboration &Stakeholder Management

• Work closely with Infrastructure, Cloud, Security, Workplace, and Application teams.
• Provide technical leadership and mentorship to engineers and administrators.
• Present architecture recommendations to senior management and customers.
• Facilitate design workshops and architecture review sessions.
• Maintain architecture documentation, standards, and knowledge repositories.

Required Skills & Qualifications:

·      8+ years of experience in Microsoft Messaging and Collaboration technologies.

·      Hands-on experience with:

o  Microsoft Exchange Server (2013/2016/2019/SE)

o  Exchange Online

o  Microsoft365 Administration

o  Hybrid Exchange Deployments

o  Azure Active Directory / Entra ID

o  Azure Networking Concepts

o  Microsoft Teams Integration

o  Mail Flow and Transport Services

o  PowerShell Automation

o  Messaging Migration Projects

·      Strong knowledge of:

o  Hybrid Messaging Architectures

o  High Availability and Disaster Recovery

o  Authentication and Identity Management

o  Email Security Technologies

o  Compliance and Governance Frameworks

o  Microsoft Licensing Models

o  Enterprise Infrastructure Platforms

·      Experience supporting:

o  Large-scale enterprise messaging environments

o  Cloud transformation programs

o  Messaging modernization initiatives

o  Managed services operations

Key Competencies :

·      Enterprise Architecture Thinking

·      Technical Leadership

·      Strategic Planning

·      Solution Design

·      Stakeholder Management

·      Problem Solving and Troubleshooting

·      Communication and Presentation Skills

·      Risk Assessment and Mitigation

·      Documentation and Governance Discipline

·     Customer-Focused Mindset.

Qualifications and Certifications :

·       Education

• Bachelor's Degree in Information Technology, Computer Science, Engineering, or equivalent experience.

·       Preferred Certifications

• Microsoft Certified: Messaging Administrator Associate
• Microsoft Certified: Enterprise Administrator Expert
• Microsoft Certified: Azure Solutions Architect Expert
• Microsoft Certified: Identity and Access Administrator Associate
• Microsoft Certified: Security Operations Analyst Associate

o   ITIL Foundation or ITIL 4 Managing Professional

·       Advantageous Certifications

o  TOGAF

o  CISSP