Total 44 job vacancies by Opus It Services Pte Ltd

Note: **Prefer someone with more experience with application projects hosted on the cloud**

Employment Type: 1-year contract (renewable)
Eligibility: Singaporean ONLY

Job Overview:

We are seeking a proactive and service-oriented Operations & Support Lead to support the delivery and ongoing operations of a learning technology project deployed at the customer’s site. The successful candidate will represent the vendor team onsite and serve as the primary operational liaison between the customer, project stakeholders, technical teams, and support vendors. The role requires strong operational management capabilities, stakeholder engagement skills, and experience managing support services within a structured and customer-facing environment.

Key Responsibilities

Operations & Service Management

• Oversee daily operational support for learning technology platforms and associated systems

• Monitor system performance, service availability, and operational issues to ensure service continuity

• Coordinate system enhancements, releases, maintenance activities, and operational readiness

• Maintain operational procedures, workflows, and support documentation

• Ensure compliance with organisational policies, governance standards, and service requirements

• Support business continuity and operational resilience initiatives

Incident & Support Management

• Serve as the primary onsite coordinator for operational and support-related matters

• Manage incident reporting, issue tracking, escalation, and resolution processes

• Coordinate with technical teams, infrastructure teams, and vendors for timely issue resolution

• Monitor service delivery against SLAs and KPIs, and provide updates to stakeholders

• Drive continuous improvement initiatives to enhance operational efficiency and user support experience

Stakeholder & Vendor Management

• Work closely with stakeholders, business users, project managers, technical teams, and vendors to support operational requirements and service delivery

• Support governance activities including meetings, reporting, audits, and service reviews

• Assist with change management, user engagement, and adoption activities

Reporting & Continuous Improvement

• Prepare operational reports, incident summaries, dashboards, and management updates

• Analyse operational trends and recommend service improvement initiatives

• Support audit, compliance, and risk management activities

• Maintain accurate operational records, logs, and documentation

Qualifications & Experience

• Bachelor’s degree in Information Technology, Information Systems, Education Technology, Business Administration, or a related discipline

• At least 5 years of relevant experience in operations management, service delivery, or support functions

• Experience supporting enterprise digital platforms, cloud-based systems, or Learning Management Systems (LMS)

• Experience managing vendors, support teams, and cross-functional stakeholders

• Familiarity with structured project delivery and governance environments

Certifications

Mandatory

• ITIL Foundation Certification (or equivalent certification in IT Service Management)

Preferred / Good-to-Have

• Microsoft Azure certification (e.g., Azure Fundamentals, Azure Administrator, or related cloud certification)

• Project management certifications such as PMP, PRINCE2, Agile, or Scrum certifications

• Relevant certifications in service management, operations, or enterprise platforms

• Learning Management System (LMS) platform certifications will be advantageous

Competencies & Skills

• Strong organisational, coordination, and stakeholder management skills

• Good analytical and problem-solving capabilities, Strong communication and interpersonal skills

• Ability to manage multiple priorities in a fast-paced environment

• Service-oriented mindset with attention to operational quality and user experience

• Proficiency in operational reporting and documentation

Preferred Attributes

• Experience in public sector, education, or large-scale digital transformation environments

• Familiarity with ticketing and service management platforms (e.g. ServiceNow, Jira Service Management)

• Understanding of governance, compliance, and audit processes

• Ability to work independently and collaboratively across teams

Working Hours: Mondays to Fridays (8:30am to 6pm)
Employment Type: 1 Year Contract (Yearly renewal)
Workplace: Depot Road
Eligibility: Singaporean Only

Required Competencies

a. Good knowledge of information technology, especially in the areas of SAP HCM ERP.

b. Strong writing and verbal communication skills.

c. Good team player, responsible and conscientious.

d. Resourceful, independent, responsive and pro-active.

e. Possess strong interest in investigating and identifying causes of issues, and able to propose solutions to rectify the issue.

Required Working Experience

a. At least 2 years of working experience in information technology.

b. Experience in SAP HCM ERP is preferred.

c. Experience in HR projects is preferred.

Education Qualification

a. At least a Diploma/Degree in Computer Science, Information System, Science, Engineering or Equivalent.

Required Competencies

a. Good knowledge of information technology, especially in the areas of SAP HCM ERP.

b. Strong writing and verbal communication skills.

c. Good team player, responsible and conscientious.

d. Resourceful, independent, responsive and pro-active.

e. Possess strong interest in investigating and identifying causes of issues, and able to propose solutions to rectify the issue.

Required Working Experience

a. At least 2 years of working experience in information technology.

b. Experience in SAP HCM ERP is preferred.

c. Experience in HR projects is preferred.

Company Overview

OPUS IT Services Pte Ltd is a leading IT services and solutions company in Singapore. It specializes in Enterprise IT Support Outsourcing & Resourcing, Customer Support Centre Outsourcing, and Enterprise Integration Solutions.

Job Summary

You will play a key role in meeting the company’s staffing needs by managing recruitment and talent acquisition processes to identify and secure qualified candidates.

Responsibilities

• Manage end-to-end recruitment processes to fulfill staffing needs effectively
• Screen candidates through interviews and phone assessments to select those who meet job requirements
• Coordinate interview schedules between candidates and clients to ensure smooth communication
• Adapt quickly and maintain productivity in a fast-paced work environment
• Communicate clearly and build positive relationships with candidates and clients to support talent acquisition goals

Required competencies and certifications

• Minimum Nitec certification

Preferred competencies and qualifications

• Demonstrate passion for recruitment and a people-oriented approach
• Exhibit strong communication and interpersonal skills

Other Information

• Location: Kaki Bukit

Performance Incentive

Location: Changi Airport

Employment Type: Contract (1 Year, Renewable)

Summary of the role

To lead, manage, drive the Operations/Projects for each of client's Managed Services outsourcing client assigned.

Responsibilities

• Manage all aspects of day-to-day IT service delivery and support for assigned client accounts
• Work closely with internal operational teams across all service lines to ensure effective service delivery
• Ensure Incident Management processes are followed, including proper escalation, notification, and resolution
• Lead and coordinate Root Cause Analysis (RCA) and Post Incident Reviews (PIR) to prevent recurrence of issues
• Monitor and manage service performance against SLAs, ensuring issues are prioritized and escalated appropriately
• Coordinate Change Management activities as required
• Identify, implement, and drive service improvement initiatives to enhance customer satisfaction
• Forecast resource demand and plan workloads to support efficient end-to-end service delivery
• Take accountability for service issues and prioritization of work requests for assigned clients
• Collaborate with internal teams to integrate new, enhanced, and existing service offerings
• Provide reporting and trend analysis to support proactive service improvements and client operations
• Analyse client technical environments (server, network, database) and provide relevant technical inputs
• Understand client systems and drive continuous improvement and enhancement initiatives
• Support delivery beyond BAU services, including contributions to additional service opportunities

Requirements

• Bachelor’s Degree in IT, Computer Science, Information Systems, Business IT, or equivalent
• 5–6 years of experience in IT outsourcing / managed services
• Strong understanding of IT service delivery, operations coordination, and infrastructure (servers, networks, storage, cloud – AWS/Azure/GCP)
• Experience in project management and stakeholder / people management

Preferred:

• ITIL v4 Foundation, PMP or equivalent
• Basic cybersecurity and compliance knowledge
• Experience with monitoring tools (e.g., SolarWinds, Splunk)

Location: King George’s Avenue

Employment Type: Contract

Summary of the role

Provides administration support to the IT Operations Team that is deployed at the customer site.

Responsibilities:

• To submit the service request tickets in ITSM when requested by the support teams or clients, track and ensure they are completed to meet pre-defined turnaround time.

• To help and assist in tracking the clean laptop counts.

• To help and assist in scheduling appointments for various activities.

• To keep track of the asset inventory in the storeroom.

• Any other ad-hoc duties as required and assigned in relation to the administration support.

Requirements:

• Basic knowledge in using ITSM tool will be an added advantage.

• Proficient in MS Word, Excel and PowerPoint.

• Good communication skills in both oral and written.

• Basic technical skills in End User Computing Devices (EUCD) will be an added advantage.

• At least 1 year of experience in similar job capacity.

• Preference with experience working in government sector

Location: 80 Bendemeer
Working Hours: 24x7 Shift (12 hours)

• 8:30am – 8:30pm / 8:30pm – 8:30am

Summary of the role
We are currently looking for a System Administrator with a minimum of 1 year of experience supporting systems and networks in an enterprise environment. Previous NOC experience would be an advantage. The System Administrator will operate as a Level 1/ Level 1.5 support role in a 24x7 enterprise environment, responsible for proactive monitoring, initial diagnosis, and escalation of incidents.

Responsibilities:
• Administration and management of IT Infrastructure and data center support, which includes basic systems, network, database, and application support.

• Respond to the incoming alerts (system-triggered, e-mail, etc.)

• Monitor infrastructure and applications using monitoring tools (SolarWinds, Grafana)

• Assess incoming alerts to understand their severity and impact before escalating

• Log, update, and manage incidents, requests, and changes in ITSM tools (ServiceNow)

• Perform basic health checks, service restarts, and routine operational tasks

• Follow documented support procedures for incident management, which include identifying and determining the root cause and resolving the incident or escalating to the appropriate resolver group according to SLA (Service Level Agreement).

• Maintenance of technical documentation (for NOC) of processes and procedures used throughout normal operations.

Requirements:
• Recognized Diploma in Electrical / Electronic / Computer Engineering / Information Systems

• Possess basic working knowledge and hands-on experience in Windows Server and/or Linux and/or Unix Systems administration

• Good analytical and troubleshooting skills in the area of technical fault isolation and rectification.

• Customer-oriented, patient, meticulous, and a strong team player.

• Strong & effective communication and interpersonal skills with a desire to work as part of a team.

• Aptitude to learn and pick up new skillsets in Systems and Network related Technologies as part of career progression and advancement.

• Willing and able to perform 12-hour Shift Work including weekends and public holidays.

Preferred Skills

• Cisco Certified Network Associate (CCNA) – Mandatory

• ServiceNow, SolarWinds -Preferred

Contract: 1 Year
Location: Client Site (based on assignment)

Job Overview

The System Administrator is responsible for system administration and management across hospital environments, ensuring stability, performance, and security of IT systems, including OS, infrastructure, and hardware.

Key Responsibilities

1. System & Infrastructure Management

• Manage operating systems: Windows Server, Linux (RHEL, SUSE, Ubuntu), Solaris, IBM AIX, Oracle Linux
• Administer system services: Active Directory, DNS, DHCP, ADFS, Azure AD
• Support infrastructure: clustering solutions, SAN/NAS storage, virtualization platforms

2. Incident & Problem Management

• Respond to system incidents based on severity and SLA requirements
• Troubleshoot and resolve issues in high-pressure environments
• Follow incident management processes and workflows

3. Documentation & Reporting

• Maintain system documentation, SOPs, and operational checklists
• Provide reports on system performance, capacity planning, and incident analysis

4. Collaboration & Support

• Coordinate with vendors, telcos, ISPs, and service providers
• Support system transitions and onboarding activities

5. Compliance & Continuous Improvement

• Ensure compliance with IT security policies and regulations
• Participate in ongoing training and skill development

Qualifications:

• Education: Diploma in Information Technology or a related field.

• Experience:

o Minimum of 3 years of experience in managing system and hardware infrastructure.

• Certifications:

o ITIL certified, relevant certifications for specific systems (e.g., CCNA, MCSE, RHCSA).

• Skills:

o Strong technical knowledge of system and hardware management.

o Excellent problem-solving and decision-making skills.

o Ability to work independently and as part of a team.

o Strong communication and interpersonal skills.

Working Conditions:

• Ability to work on different shifts, including nights, weekends, and holidays.

• On standby and contactable 24/7 for support and escalation.

Contract - 1 year (renewable)
Working Hours: Office hours

Role Overview

We are looking for a DevOps Infrastructure Engineer with strong hands-on experience in OpenShift and Kubernetes to design, build, and manage scalable, secure, and reliable infrastructure environments. This role will work closely with development teams to support CI/CD pipelines, automate deployments, optimize platform performance, and ensure high availability of containerized applications.

Key Responsibilities

• Manage, configure, and automate OpenShift environments for scalable application deployment.
• Collaborate with development teams across different geographical locations to deploy and integrate applications in OpenShift.
• Monitor system performance, troubleshoot issues, and ensure high availability of the OpenShift platform.
• Optimize and scale OpenShift clusters to improve performance and efficiency.
• Provide technical support and guidance on OpenShift best practices and troubleshooting.
• Implement security measures to protect applications and infrastructure within the OpenShift environment.
• Automate routine infrastructure and configuration tasks to improve efficiency and reduce manual errors.
• Develop and maintain technical documentation for system configurations and operational processes.
• Work closely with customers on deployment requirements and support needs.
• Stay updated on emerging technologies and industry best practices related to OpenShift, Kubernetes, and DevOps.

Requirements

• At least 3 years of hands-on experience in DevOps / infrastructure engineering, with strong focus on OpenShift.
• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Strong expertise in managing OpenShift clusters and containerized applications.
• Experience with CI/CD tools and processes such as Jenkins, GitLab, and Nexus.
• Strong knowledge of Docker and Kubernetes, including areas such as multi-environment deployment, Docker image creation, and YAML configuration.
• Hands-on experience with Helm and POD deployment.
• Familiarity with Oracle and SQL.
• Practical experience in Java is preferred.
• Experience in performance testing setup using JMeter.
• Strong problem-solving, analytical, communication, and collaboration skills.

Preferred / Nice-to-Have Skills

• OpenShift certification or related certification.
• Experience with cloud platforms such as AWS, Azure, or Google Cloud.
• Knowledge of Liquibase, Kubernetes networking, Routes / TLS SNI.
• Experience with Blue/Green deployment.
• Familiarity with monitoring and logging tools.
• Good understanding of Agile and DevOps methodologies.
• Experience or knowledge in card payment processing.
• Familiarity with standard payments processing messaging concepts

Contract: 1-year renewable

Location: Near Tai Seng MRT

About the Role

We are looking for a Junior Field Service Technician to support the servicing, troubleshooting, and repair of printers and copiers.

This is a hands-on, field-based role suitable for junior candidates and fresh graduates with relevant technical background who are keen to build a career in technical servicing.

Responsibilities:

• Perform troubleshooting, maintenance, and repair of printers and copiers
• Carry out carry-in product evaluation and servicing
• Travel to customer sites to provide on-site support when required
• Handle tools, materials, and equipment for effective service delivery
• Provide good customer service and support to users
• Complete basic service reports and documentation

Requirements:

• NITEC / Diploma in Engineering, Electrical, Mechanical, Computer-related or equivalent discipline
• Fresh graduates with relevant technical background are welcome (training provided)
• Candidates with printer / copier servicing experience will be an advantage
• Comfortable with hands-on technical work
• Comfortable with travelling to customer sites
• Good communication and customer service skills
• Class 2B license / own motorbike is preferred (not mandatory)

Benefits:

• Learning culture where every employee is engaged in learning and development growth
• Team programs and activities that celebrate individual and team success
• Long service award recognition for committed employees
• Medical and dental benefits

Contract: 1-year (renewable)
Location: Near Tai Seng MRT

About the Role

We are looking for a Junior Field Service Technician to support the evaluation, troubleshooting, and repair of projectors.

This is a hands-on role suitable for junior candidates and fresh graduates with relevant technical background who are keen to develop skills in equipment servicing and repair.

Responsibilities:

• Perform carry-in product evaluation, troubleshooting, and repair of projectors
• Assist in servicing and maintenance of equipment
• Handle tools, materials, and equipment for effective service delivery
• Provide support to customers and respond to service needs
• Ensure proper handling and care of devices
• Complete basic service reports and documentation

Requirements:

• NITEC / Diploma in Engineering, Electrical, Mechanical, Computer-related or equivalent discipline
• Fresh graduates with relevant technical background are welcome (training provided)
• Experience in projector servicing or similar AV equipment is an advantage
• Comfortable with hands-on technical work
• Good communication and customer service skills
• Class 2B license / own motorbike is preferred (not mandatory)

Benefits:

• Learning culture where every employee is engaged in learning and development growth
• Team programs and activities that celebrate individual and team success
• Long service award recognition for committed employees
• Medical and dental benefits

Role Overview
The Project Executive supports the day-to-day execution of government projects, ensuring alignment with contractual requirements, public-sector governance standards, and stakeholder expectations. The role coordinates across project teams, vendors, and government agencies to support the delivery of ICT systems, learning technologies, smart campus solutions, operational platforms, and infrastructure programmes.

Responsibilities

Project Management & Delivery

• Manage assigned workstreams, including planning, scope, budget tracking, issue resolution, and quality assurance
• Develop project schedules, resource plans, and risk registers aligned with PMO and audit requirements
• Ensure compliance with procurement processes, security policies, PDPA, IM8 and government standards
• Oversee implementation activities (design, integration, testing, UAT, deployment, transition to operations)
• Track milestones, dependencies, and deliverables across teams and vendors

Stakeholder & Coordination

• Act as day-to-day contact for government stakeholders and project teams
• Facilitate meetings (steering committee, PMT, technical sessions, vendor reviews)
• Prepare documentation (reports, dashboards, change requests, status updates)
• Coordinate communication across cross-functional teams

Risk, Change & Operations

• Identify risks, manage change requests, and ensure issue resolution with proper escalation
• Maintain project artefacts, documentation, and audit records
• Support invoicing, milestone claims, and resource tracking
• Ensure compliance with PMO, audit, and governance requirements

Requirements

• Diploma in Engineering, ICT, Business, Project Management or equivalent
• 3 – 7 years of working experience
• Strong coordination, communication, and stakeholder management skills
• Understanding of government procurement, security requirements and project delivery methodologies
• Experience with government agencies preferred; MHA exposure is an added advantage
• PMP / Agile certification is an advantage

Additional Information

• Location: MHA HQ @ Novena
• Basic salary + $50 allowance
• Contract: 1-year renewable
• Requirement: Singapore Citizen (G50-CAT 2A clearance required)

Employment Type: Singaporean Only

About the Role

We are looking for a DevSecOps Engineer to support and enhance DevOps and security practices across enterprise environments. You will work closely with development and operations teams to design, implement, and maintain secure, scalable, and automated systems.

Key Responsibilities

• Work within DevOps environments to support CI/CD and automation practices
• Design, implement, and maintain CI/CD pipelines (GitLab CI/CD preferred)
• Collaborate with development and operations teams to define DevOps strategies and toolsets
• Deploy and maintain scalable, high-availability systems
• Automate deployments, system monitoring, and health checks
• Build and manage containerised environments (e.g. Kubernetes, OpenShift)
• Implement infrastructure-as-code (IaC) using tools like Terraform/Ansible
• Perform security hardening across testing, deployment, and production environments
• Manage system monitoring, backup, deployment, and maintenance activities
• Support load balancing configurations (TCP/IP, HTTP, DNS, routing)

Requirements

• Experience with CI/CD pipeline development and automation
• Hands-on experience with cloud platforms and orchestration tools
• Experience with container technologies (Docker, Kubernetes, OpenShift)
• Strong knowledge of Infrastructure-as-Code (Terraform, Ansible)
• Knowledge of IT security standards (e.g. CIS benchmarks)
• Familiar with scripting/programming (Java or Python)
• Understanding of version control, test automation, and configuration management

Preferred / Good to Have

• Experience with OpenStack or software-defined infrastructure
• Experience with AWS CloudFormation
• Knowledge of DevSecOps practices and security automation
• Familiar with Linux/Windows systems and network infrastructure (firewalls, routers, switches)
• Experience working in Agile environments

Qualifications

• Diploma/Degree in Computer Science, Engineering, or related field
• Minimum 1 year experience in DevOps / system engineering / software development

We are seeking a hands-on Endpoint Security Engineer to manage, operate, and enhance enterprise endpoint protection capabilities. This role focuses on administering tools such as Symantec Endpoint Protection Manager (SEPM) and Microsoft Defender, while working closely with IT operations, security teams, and end users to protect endpoints against evolving threats.

Key Responsibilities

Endpoint Protection

• Administer, operate, and maintain endpoint security solutions (SEPM / Microsoft Defender or equivalent)
• Deploy and manage endpoint protection policies (anti-malware, IPS, firewall, device control)
• Generate regular security posture reports to identify gaps
• Manage end-to-end lifecycle of endpoint agents
• Perform upgrades and rollouts during scheduled maintenance windows

User Support & Operations

• Provide Level 2 / Level 3 support for incidents and service requests
• Monitor security alerts, investigate incidents, and perform root cause analysis

IT Service Management

• Follow ITIL processes (Incident, Problem, Change Management)
• Maintain tickets with proper documentation and resolution details
• Ensure SLA adherence and timely issue resolution

Documentation & Knowledge Management

• Create and maintain technical documentation, SOPs, and knowledge articles
• Maintain runbooks for operational tasks

Required skills and qualifications:

·       Singapore Citizens only (due to security clearance requirements)

·       Degree in Computer Science, IT, IT Security, or related field

·       2–4 years of relevant experience

·       At least 1 year of hands-on experience with SEPM / Microsoft Defender

·       Experience with Host Intrusion Prevention / Detection (HIPS / HIDS)

·       Experience in Windows and/or Linux (RedHat) administration

·       Strong multitasking ability, communication, and interpersonal skills

Preferred skills and qualifications:

·       Knowledge of Microsoft Defender is a bonus

·       Experience with scripting programming languages (e.g. PowerShell, Python) for automation