Total 5,592 software engineer job vacancies in Islandwide

This position will be responsible for providing quality repair and carrying out preventive maintenance service of etch / clean / deposition equipment at customer sites. Other activities include installation, relocation of customer equipment, performing associated start-up and check-out activities.

• Install and/or relocate equipment at customers’ sites. Conduct associated start-up, cut over and check-out activities on the newly installed systems
• Provide warranty tool support or paid service for out-of-warranty tool by performing on-site general preventive maintenance of equipment and attending to equipment abnormalities. Co-ordinate all service actions with customer to minimize downtime or system interruptions
• Apply troubleshooting techniques to eliminate equipment malfunctions. Conduct diagnostic procedures to isolate problem. Assess severity of malfunctions and determine corrective actions required or escalate for assistance and prompt resolution. When necessary, replace defective units, components or parts where appropriate
• Liaise and co-ordinate with customers in relation to short-term defect work
• Implement field modifications or updates as released in Engineering Change Orders (ECOs) which may involve removal and installation of assemblies, sub-assemblies, systems and subsystems
• Carry out Tier 2 process qualification work
• Prepare and maintain accurate logs, service records, part usage documentation, diagnostic updates and other management reports
• Professionally represent the company to the customer. Utilize knowledge of company’s product lines and services to keep existing / potential customers informed when new/additional needs are identified
• Develop good customer relations during installation and execution of service contracts
• Maintain company’s assigned equipment (computer, tool kit, diagnostic test equipment, spare parts etc) in good working condition, secure and accounted for
• Ensure safe working condition at work site
• Any other duties as assigned by the Immediate Supervisor

Job Requirements

• Engineering degree or equivalent
• Good communication and interpersonal relations skill
• Able to actively engage customers on technical solutions
• Able to work in Fab environment and perform shift & standby duties
• Must be able to wear personal protective clothing which comprises of air respirator equipment, clean room garments and safety shoes
• Willing to support short term, overseas assignment

This position will have responsibility for providing process support and installation of new plasma etch / clean / deposition systems at customer sites. This includes design, evaluation and documentation of process window for new installations or Lam recommended field hardware modifications / upgrades.

1. Work closely with Account team and customers to understand customer technology roadmaps, process flow, inflection points, requirements and business issues / challenges. Identify areas where Lam is able to value-add.
2. Work with Account team and customers to execute to penetration and defense strategy, including co-ordinating with Global Product Group on product demonstration
3. Perform startup of “capacity add” Lam systems i.e. match results to existing systems and applications
4. Design and complete simple DOE evaluations to characterize process window for new installations or Lam recommended field hardware modifications / upgrades
5. Conduct experiments and tests, collect and analyze data and generate reports for both internal and external distribution
6. Develop new processes to new and/or existing customer applications
7. Professionally represent the company to the customer. Utilize knowledge of company’s product lines and service to keep existing / potential customers informed when new/additional needs are identified
8. Develop good customer relations during start-up and trouble-shooting
9. Maintain company’s assigned equipment (computer, tool kit, diagnostic test equipment, spare parts etc) in good working condition, secure and accounted for
10. Ensure safe working condition at work site
11. Any other duties as assigned by the Immediate Supervisor

Job Requirements:

1. Engineering degree or Bachelor of Science (in Chemistry / Physics) or equivalent
2. Systematic and has an analytical mind
3. Good communication and interpersonal relations skill
4. Able to actively engage customers on technical solutions
5. Able to work in Fab environment and perform standby duties

Our client is an established industrial automation solution provider and machinery component supplier headquartered in Singapore. Due to expanding business needs, they are now recruiting for Sales Engineer (Manufacturing Technology) to be part of their team for ongoing transformation projects. They are located in the West.

The Sales Engineer will be responsible for:

• Identifying and developing new business opportunities within targeted industries to drive sales growth.
• Building and maintaining strong relationships with existing and prospective customers.
• Preparing and presenting quotations, proposals, and commercial offers tailored to customer requirements.
• Negotiating pricing, contractual terms, and agreements to achieve sales objectives.
• Providing technical consultation and recommend suitable products and solutions based on customers' application needs.
• Conducting product presentations, demonstrations, trials, and proof-of-concept evaluations.
• Collaborating with customers to develop customized solutions that meet their operational requirements.

Requirements:

• Diploma or Degree in Electrical/Electronic, Mechanical, Mechatronics Engineering.
• Minimum 3 years of relevant experience in technical sales, engineering sales, or a similar customer-facing engineering role.
• Prior experience in industrial automation, engineering solutions, or related industries will be an advantage.
• Possess a valid Class 3 Driving Licence.
• Strong communication and interpersonal skills, with the ability to engage stakeholders at all levels.
• Training on the company's sales processes and products will be provided.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.

Email Address: jobs@recruitpedia.sg

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R25157612 (Lim Yong Kang)

Job Description

• Industry/ Organization Type: Construction / Civil & Structural Engineering
• Position Title: Project Engineer
• Working Location: Woodlands
• Working Hours: 6 days (Monday – Saturday, 8:00 am – 5:00 pm)
• Salary Package: Basic salary up to $6,000 + VB
• Duration: Permanent Role

Key Responsibilities

• Plan, supervise, and monitor work progress at the project site.
• Ensure projects are completed on schedule, within budget, and in line with safety standards and client requirements.
• Attend site meetings on behalf of the company and carry out site measurements as needed.
• Review project specifications, technical clarifications, and construction drawings.
• Prepare, manage, and submit all required project documentation.
• Coordinate with consultants, subcontractors, and suppliers to support smooth project execution.

APPLY NOW!!!

• Degree in Civil Engineering with around 4 years of relevant work experience.
• Good knowledge of main contract works, including reinforced concrete, structural steel, architectural, M&E, and related trades.
• Detail-oriented, with strong communication, interpersonal, and leadership skills.
• Experience in Civil/Construction/Structural Engineering or similar field is an advantage.
• This position will take on project management responsibilities.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #81078 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

• Well Established Security Inspection Solutions Company

• Salary: UP$3700 (Basic) + $300 (Transport Allowance)

• Working hour: 8.30am – 5.30pm (Monday - Friday)

• Working Location: Jurong East (Need to travel to project site)

• Variable bonus + Excellent Wellfare

Job Scope:

• Lead a team of consultants, contractors, and developers in daily site activities.
• Conduct project briefings and kick-off meetings.
• Monitor progress and ensure timely completion of project milestones.
• Evaluate the master program and monitor work progress.
• Identify potential or actual causes of delay and take preventive or remedial actions.
• Monitor submissions and clearances from relevant authorities.
• Assist on documentations and make recommendation to clients for award of contracts.
• Check safety management system and conduct periodic safety inspection.
• Conduct feasibility studies and recommendations on the development concept, preliminary program and budget.
• Identify and resolve site technical problems.
• Supervise site works to achieve good quality.
• Assist in investigating and liaising with public and the relevant authorities for public feedback.

Requirement:

• Diploma / Degree in IT Engineering, Civil Engineering, Architecture, or related field
• 0 - 2 years of relevant working experience in similar position
• Ability to read design drawings, technical blueprints, and shop drawings will be an advantage

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume:

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

YEOW CHANG FU (R23118759)

EA Recruitment Pte Ltd

EA License No: 21C0492

Responsibilities

• Perform commissioning, testing and troubleshooting of marine propulsion and waterjet systems onboard vessels.
• Support installation, sea trials and system integration activities at shipyards and customer sites.
• Diagnose and resolve mechanical, hydraulic, electrical and control system issues during commissioning and post-delivery support.
• Liaise with shipyards, owners, captains and technical teams to ensure smooth execution of projects and timely resolution of technical matters.
• Prepare commissioning reports, service documentation and technical findings.
• Provide technical guidance and operational support to customers regarding propulsion system performance and maintenance.
• Participate in maintenance, repair and retrofit projects when required.
• Ensure compliance with safety standards, company procedures and customer requirements during all onsite activities.
• Travel regionally and overseas for vessel attendance, commissioning and technical support assignments.

Requirements

• Degree or Diploma in Marine Engineering, Mechanical Engineering, Electrical Engineering or relevant discipline.
• Experience in commissioning, servicing or troubleshooting marine propulsion systems, engines, waterjets, thrusters or related marine equipment.
• Hands-on technical capability with strong mechanical and troubleshooting skills.
• Familiarity with hydraulic systems, control systems and marine electrical systems is advantageous.
• Comfortable working onboard vessels, at shipyards and in operational marine environments.
• Strong analytical and problem-solving skills with the ability to work independently under pressure.
• Good communication and interpersonal skills when engaging with customers, shipyards and internal stakeholders.
• Team player with a proactive and adaptable attitude.

Skills:

L3 Application Support Engineer to ensure 24/7 reliability, performance, and security of critical banking applications.

You’ll own complex incident resolution, drive automation to reduce manual toil, and partner with Dev, Security, and Business teams to maintain high availability and compliance.

Core Day-to-Day Responsibilities:

1. System Reliability & Availability Management  Provide L3 application support with continuous monitoring of critical production banking apps to ensure maximum uptime  Rapidly triage, diagnose, and resolve P1/P2 incidents while meeting corporate financial SLAs  Perform daily health checks, system updates, patches, and proactive monitoring to detect anomalies before business impact  Support DR drills and lead high-severity incident response with swift troubleshooting to maintain system resilience

 2. DevOps Engineering & Automation  Manage and support application deployments, automated configurations, and batch jobs via CI/CD pipelines  Identify, prioritize, and remediate system vulnerabilities/security flaws per compliance standards  Track EOS/EOL software components and plan technical upgrades to ensure system integrity and regulatory compliance  Design and implement automation scripts in PowerShell, Bash, Python to eliminate repetitive tasks and streamline maintenance/reporting

 3. Cross-Functional Collaboration & Environment Control  Work closely with developers, vendors, security/compliance teams, and business units to investigate issues and deliver long-term fixes  Coordinate and execute change/release management across Dev, UAT, and Production to maintain environment uniformity  Author and maintain technical runbooks, incident post-mortems, and engineering documentation to empower L1/L2 support and onboarding  Key Skills

Key Skills:

Azure, RHEL, Windows Server, SQL Server, MongoDB, Redis, Elasticsearch, PostgreSQL, Jenkins/GitLab CI/CD, ELK, Grafana, PowerShell, Bash, KQL, Azure AD, Defender for Cloud, ITIL

Accesstech is a rapidly expanding group of companies with interest in Engineering Construction, Telecommunications and Investments.

Founded in 1998 in Singapore with our principal business in high-tech factory engineering, we have since extended our expertise into commercial projects with luxury hotels and commercial properties.

The Project team is currently looking for a suitable candidate to join us as a Project Engineers (Mechanical) to drive the ongoing and new projects in the company.

Responsibilities

• Site preparation and co-ordination, preparation of submission documents.
• Coordinate, liaise and manage various project stakeholders including customers, consultants, sub- contractors, vendors, etc. on site to ensure project requirements are met.
• Able to communicate effective to all stakeholders.
• Prepare and create detail work schedule, manpower and resource planning.
• Able to understand Engineering drawings and perform basic engineering calculations, design, etc.
• Coordinate the safety management system on site.
• Follow up and reporting on the project progress.
• Able to understand Singapore standards or Code of Practice.
• All other ad-hoc tasks as assigned by reporting manager.
• Work location Singapore Island wide

Qualifications & Experience:

• Relevant Qualification in Mechanical Engineering or equivalent.
• For experience candidates, preferably to possess minimum 2 years relevant experience in the Construction / Industrial Engineering industry. Open to candidates with no previous working experience.
• Experience in design ACMV / Piping and Piping Structural Support/ Ducting
• Experience in manufacturing plant construction, Data Centre fit-out works, etc.
• Outgoing with strong interpersonal and communication skills.
• Ability to work independently and target oriented in a fast-paced environment.
• Ability to interact effectively with project members and managers at all levels.

Candidates who have relevant Project Management Supervisory experience may be considered for Senior Project Engineer, Assistant Project Manager or Project Manager role.

Only shortlisted candidates will be contacted.

Job Overview

We are seeking an experienced Infrastructure Support Engineer to provide onsite support for enterprise IT infrastructure, ensuring the availability, security, and performance of network, server, storage, and security systems. The role involves daily operations, troubleshooting, maintenance, patch management, incident response, and vendor coordination in a production environment.

Key Responsibilities

Infrastructure Operations

• Monitor, maintain, and support network, server, storage, and security infrastructure.
• Perform health checks, preventive maintenance, and system monitoring activities.
• Support network devices including switches, routers, firewalls, VPNs, and related connectivity components.
• Assist in server administration, system recovery, hardware troubleshooting, and capacity monitoring.

Incident & Problem Management

• Investigate and resolve infrastructure incidents affecting service availability.
• Perform onsite troubleshooting and coordinate escalations with internal teams and vendors.
• Support service restoration activities within agreed response timelines.
• Participate in root cause analysis and issue resolution.

Change & Patch Management

• Execute approved infrastructure changes, upgrades, firmware updates, and patch deployments.
• Perform configuration backups, validation testing, and rollback procedures.
• Support vulnerability remediation and system hardening activities.

Documentation & Vendor Coordination

• Maintain infrastructure documentation, asset inventories, network diagrams, and operational records.
• Coordinate with hardware vendors, service providers, and project teams for troubleshooting and maintenance activities.
• Prepare operational reports and support audit and compliance requirements.

Requirements

Experience

• Diploma or Degree in Information Technology, Computer Engineering, or related discipline.
• Minimum 5 years of experience supporting enterprise IT infrastructure in a production environment.
• Experience in incident management, infrastructure operations, maintenance, and patch management.

Technical Skills

• Good understanding of TCP/IP, routing, switching, VLANs, DNS, DHCP, VPN, and firewall concepts.
• Experience supporting network devices, servers, and operating systems.
• Familiarity with Windows Server and/or Linux environments.
• Knowledge of infrastructure monitoring and troubleshooting tools.

Preferred Skills

• Experience with Cisco, Fortinet, Palo Alto, VMware, Dell, or HPE technologies.
• Exposure to storage systems, RAID, SNMP, Syslog, and infrastructure monitoring solutions.
• Experience supporting data centers, critical infrastructure, transportation, utilities, or industrial environments.

Other Requirements

• Willing to work onsite in Singapore.
• Able to support after-hours maintenance and emergency incidents when required.
• Strong problem-solving, communication, and stakeholder management skills.

Preferred Certifications

• CCNA
• Fortinet Associate / NSE
• ITIL Foundation
• VMware or equivalent infrastructure certifications

Key Responsibilities

Linux System Administration

• Install, configure, harden, patch, and maintain Linux systems (primarilyRHEL-based distributions)
• Perform OS tuning, performance optimization, and capacity planning
• Ensure system security compliance (CIS benchmarks, patching, vulnerability remediation)

Infrastructure Operations

• Manage Linux systems across development, testing, and production environments
• Provide Level 3 support for Linux-related incidents and issues
• Support high availability and disaster recovery configurations

Automation & DevOps

• Develop and maintain automation using Ansible, Bash, and Python
• Automate provisioning, patching, and configuration management workflows
• Continuously improve system efficiency through infrastructure-as-code practices

System Monitoring & Reliability

• Monitor system health, logs, and performance using enterprise monitoring tools
• Troubleshoot system bottlenecks, kernel issues, and application dependencies
• Ensure high system availability and uptime

Hardware & Platform Support

• Support physical server infrastructure including installation andmaintenance
• Coordinate with vendors and internal teams for hardware-related issues

Documentation & Compliance

• Maintain documentation of system configurations, procedures, and run books
• Ensure compliance with internal policies, security standards, and audit requirements

Requirements

• Degree in Computer Science, Information Technology, or related field
• Minimum 5+ years of experience in Linux system administration inenterprise environments

Core Technical Skills

• Strong hands-on expertise in RHEL / Linux (LVM, networking, kernel tuning, system internals)
• Experience with configuration management tools (Ansible preferred)
• Proficiency in shell scripting (Bash) and familiarity with Python
• Experience working in large-scale, production environments

Additional Skills (Preferred)

• Familiarity with containers (Docker/Kubernetes) is a plus
• Understanding of security hardening and compliance standards
• Red Hat certification (RHCSA/RHCE) is highly desirable
• ITIL certification is an advantage

• Responsible for the management of assigned projects in security systems such as CCTV Surveillance System, Intrusion Detection System, Electronics Access Control System, Audio/Video Intercom System, etc.
• Responsible for the implementation of installation, testing and commissioning of the security systems as per customer requirements within budget and delivery schedule commitments.
• Attend site meetings to monitor status of projects.
• To liaise with Architects, Consultants, Main Contractors, Interior Designers, etc to provide accurate feedback on the progress of works, technical compliance to specifications and variation claims.
• Procurement of materials and delivery to site in a timely manner in accordance to site progress and within project’s budget.
• Conduct detailed training to customers on the operational use of the installed, security systems.
• Ensure subcontractors on-site perform the work in accordance with the approved drawings and instructions as appropriate.
• Ensure shop drawings, floor plan drawings and single line diagrams are correctly updated for each project before handing over to Maintenance Department.
• Respond to and manage customer feedback/complaints and take corrective/preventive action.
• Provide regular updates to relevant stakeholders on progress reports, forecasts, technical problems encountered, etc.

Experiences & Skills

• Degree in Electrical and Electronics Engineering, IT Computer Science / networking related or related fields with 2 years of working experience
• Excellent project and people management skills.
• Hands-on project execution and management experience.
• Good oral and written communication skills.
• Competent in the use of Microsoft Office applications.
• Good working knowledge on IP data networks

Clarice Lim (R1656152) | Anchor Search Group Pte Ltd (17C8528)

About Us:

From business process re-engineering to global business expansion for Japanese corporations, Abeam Consulting has served our clients through more than 40 years of growth. With our vision of being the No.1 global consulting firm from Asia, ABeam Consulting helps our clients take on the challenge of business transformation. With 4,400 consultants in Japan, and 3,100 in overseas offices concentrated in Asia, our 7,500 consultants and global alliance partners provide truly comprehensive services.

Responsibilities:

• Lead software application upgrade and modernization initiatives.
• Oversee application architecture, software development lifecycle, deployment, testing and release management.
• Provide technical leadership to development teams.
• Lead end-to-end delivery of assigned banking projects, ensuring alignment with client objectives, timelines, and governance standards
• Serve as the primary point of contact between consulting firm, client stakeholders, and third-party vendors to ensure smooth execution
• Oversee solution design, testing, and deployment phases, ensuring quality and alignment with objectives
• Govern software quality, security, performance and scalability.
• Manage integration between SaaS platforms and enterprise banking applications.
• Drive technical solution design and implementation for application migration projects.
• Mentor and guide project team members, including consultants and client staff, to foster collaboration and productivity

Requirements:

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related discipline.
• At least 5 years of experience managing enterprise software applications, application modernization, system implementation, or application upgrade initiatives.
• Proven experience leading end-to-end software application lifecycle activities, including requirements analysis, solution design, development, testing, deployment, and post-implementation support.
• Strong understanding of software development methodologies and application delivery frameworks, including Waterfall and Agile practices.
• Experience managing application upgrade, migration, modernization, or cloud/SaaS transformation projects within complex enterprise environments.
• Hands-on knowledge of application architecture, system integration, API connectivity, data migration, and software release management.
• Experience overseeing software vendors, development teams, system integrators, and technical delivery partners.
• Ability to evaluate technical solutions and provide governance over application quality, security, performance, scalability, and operational readiness.
• Experience in the banking or financial services industry, with exposure to enterprise banking applications, is preferred.
• Japanese language proficiency is advantageous for liaising with Japanese-speaking business stakeholders and regional teams.

Why Join Us

At ABeam Consulting, we place a strong emphasis on collaboration, and helping our employees grow and develop their skills, offering a supportive and empowering work environment. With a presence in multiple countries and a diverse range of clients, Abeam Consulting offers an exciting and dynamic workplace for individuals looking to build a career in consulting. Abeam Consulting has also recently joined SAP’s regional strategic partner initiative as their first regional partner in the region and has also been recognized by UiPath as a Diamond Partner in providing RPA solutions. With such accolades, we aim to continue driving enterprise and digital transformation initiatives in order to transform the way people work and communicate in the digital age. In addition, our industry team is working tirelessly in order to bring more solutions to the banking and finance sector.

We regret only shortlisted candidates will be notified.

Skills:

Cisco ACI Support

• Work with network teams to support server connectivity through Cisco ACI.
• Understand concepts such as EPG, Bridge Domain, VRF, Tenant, Contract, VLAN, and VMM integration.
• Assist in troubleshooting connectivity issues between servers, applications, and networks.
• Validate server network configurations, routing, firewall rules, and ACI policies.
• Support infrastructure changes involving application and server network segments

Job Description

• Industry/ Organization Type: Manufacturing (Valves components)
• Position Title: Sales Solutions Engineer
• Working Location: Ang Mo Kio
• Working Hours: 5 days (Mon - Fri, 830am - 530pm)
• Salary Package: Basic salary up to $5,500 + Commission + Petrol Allowance + Phone Allowance + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Find and qualify new leads, scheduling meetings via calls, LinkedIn, or emails for introductions or sales presentations.
• Offer professional services by selling, cross-selling, or up-selling our products/services.
• Build strong client relationships by keeping them informed about new products, offering solutions, and providing pre- and post-sales support.
• Stay informed about technical developments to discuss and create engineering solutions with clients.
• Customize materials and presentations to showcase product features and offer technical solutions.
• Manage accounts through all sales stages: Prospecting, Business Development, Deal Confirmation, and Post-Sales Support.
• Identify customer needs, provide solutions, and manage expectations.
• Keep up with industry trends and competitors to suggest product improvements or new offerings.
• Prepare costing, tenders, proposals, and quotes for clients.
• Document account activities, generate reports, and keep transaction records.
• Provide weekly updates on sales, pipelines, leads, and activities.
• Share sales and competitor information to support the team.
• Inform clients of any delays or issues and find alternatives to minimize inconvenience.
• Ensure responsive service with follow-ups, building strong relationships with clients to secure additional sales.
• Maintain quality service by upholding company standards.

APPLY NOW!!!

• Diploma or Degree in Engineering in relevant fields
• 3 years of experience in technical or engineering sales, ideally within refineries, petrochemical, pharmaceutical, or similar industries.
• Proficient in gathering, analyzing, processing, and storing information.
• Skilled in selling, up-selling, and cross-selling.
• Must possess personal vehicle or Class 3 driving license

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #74612 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

Job Title: Security Operations Engineer (L1.5)

Key Responsibilities:

• Monitor and respond to security alerts using Microsoft Sentinel and other security tools
• Perform basic investigation and triage of incidents before escalation to L2/L3 teams
• Manage privileged access activities using CyberArk
• Monitor endpoint and threat alerts from Trend Micro
• Generate daily, weekly, and monthly security reports
• Track incidents, update tickets, and ensure SLA compliance
• Assist in vulnerability and patch monitoring activities
• Follow SOPs and support incident response processes

Requirements:

• Basic experience in Security Operations / SOC environment
• Hands-on exposure to SIEM tools (preferably Sentinel)
• Familiarity with CyberArk or any PAM tool
• Knowledge of endpoint security tools like Trend Micro
• Understanding of security incidents, alerts, and escalation workflows
• Good communication and documentation skills
• Level: L1.5 (Initial triage + basic analysis, with escalation support)