Total 16,173 it manager job vacancies

Company location: 865 Mountbatten Road, #5-08, Katong Shopping Centre, Singapore 437844

Job Description

The trainee will support Lumera’s marketing, branding and e-commerce activities under the guidance of the Business Development Director.

Key responsibilities include:

• Assist with product descriptions, social media captions, FAQs and customer education content.

• Support website, marketplace and social media content updates.

• Help prepare launch and post-launch marketing materials.

• Maintain consistent brand messaging across online platforms.

• Conduct basic competitor and market research.

• Review customer feedback and online engagement.

• Coordinate with designers, service providers and internal stakeholders where required.

• Prepare simple marketing summaries and improvement suggestions.

Job Requirements

• Singapore Citizen or Permanent Resident aged 40 and above.

• No direct marketing experience required.

• Candidates with experience in administration, sales, customer service, retail or operations are welcome.

• Able to communicate clearly in English.

• Comfortable using basic computer applications and online platforms.

• Willing to learn about digital marketing, branding and e-commerce.

• Organised, responsible and open to guidance.

GOODWOOD PARK HOTEL PRIVATE LIMITED

One of Singapore’s most established Heritage Hotel and strategically located at Scotts Road, the Goodwood Park Hotel has celebrated its timeless elegance, legendary hospitality, and tradition of excellence. We are committed to building a high-performing team that is thoroughly engaged in achieving service excellence to exceed our guests' expectations.

To continue the legacy of Goodwood Park, we are looking for dynamic and committed candidates to join our Front Office Department.

Reporting to the Senior Front Office Manager, your job responsibilities include, but not limited to:-

Primary Responsibilities

• Assist the Senior Front Office Manager/ Front Office Manager to oversee the daily operations of the Front Office.

• Lead, supervise, and motivate Front Office staff, including conducting daily briefings, monitoring grooming standards, and providing training and coaching.

• Deliver exceptional guest experiences by handling guest feedback, complaints, requests, and VIP arrangements professionally and promptly.

• Coordinate room allocations, VIP arrivals, group check-ins, amenities, and special requests to ensure guest satisfaction.

• Conduct regular inspections of guest rooms, public areas, and hotel facilities to maintain service, cleanliness, and safety standards.

• Handle emergency situations, guest incidents, security matters, and fire & safety procedures in accordance with hotel policies.

• Support revenue generation through room upselling, promotion of hotel facilities, and enhancing overall guest engagement.

Requirements

• Minimum 3 years of relevant experience in similar capacity.

• Diploma or Degree in Hospitality, Hotel Management, Tourism, or a related field.

• Excellent communication and interpersonal skills with a guest-centric mindset.

• Ability to handle guest complaints and operational challenges effectively under pressure.

• Able to perform shift work, including weekends, public holidays, and night shifts when required.

• Strong knowledge of hotel operations, guest service standards, and safety procedures.

For more information, please visit www.goodwoodparkhotel.com for more information.

Please be informed that only shortlisted candidates will be notified.

Company Overview

Wenetgroup Ltd is an enterprise management consulting firm with headquarters in Taipei and offices in America, Japan, Malaysia, and Singapore. We specialize in business branding, marketing, integrated management, talent cultivation, and professional services including project and event management.

Job Summary

We are seeking a highly organized, proactive, and detail-oriented Household Manager to oversee the daily operations of a private household. The role involves managing household schedules, supervising staff, coordinating maintenance works, handling administrative matters, and ensuring the smooth running of the residence in accordance with the family’s standards and requirements.

Key Responsibilities

1. Household Operations & Administration

• Manage the household schedule and calendar for the Chairman/CEO and family members.
• Arrange appointments for both personal and professional matters.
• Handle household bills, payments, records, and other administrative duties.
• Run errands and complete ad hoc tasks as required.
• Maintain proper records of household documents, invoices, approvals, service reports, photos, vendor lists, and maintenance history.

2. Staff Supervision & Resource Planning

• Supervise and coordinate household staff, including housekeepers, private chefs, nannies, drivers, and other service personnel.
• Plan and manage staff rosters, manpower arrangements, and shift schedules.
• Monitor household inventory and ensure essential supplies are well maintained and replenished.
• Ensure household staff follow established standards, procedures, and daily routines.

3. Household Maintenance & Facilities Management

• Schedule, coordinate, and supervise home maintenance, servicing, repair works, cleaning, pest control, replacements, and other facilities-related matters.
• Liaise with building management, landlords, contractors, vendors, and service providers regarding maintenance and operational matters.
• Monitor ongoing maintenance or renovation projects to ensure timely completion and quality standards are met.
• Ensure the residence is kept in excellent, safe, clean, and functional condition at all times.

4. Vendor Sourcing & Procurement

• Source suitable vendors, contractors, service providers, and suppliers.
• Obtain quotations, compare costs, and prepare recommendations for approval.
• Source and propose suitable household items, furnishings, fixtures, appliances, and equipment, taking into consideration functionality, durability, cost, and aesthetics.
• Coordinate purchases, deliveries, installations, and follow-up services where required.

5. Event, Travel & Personal Support

• Assist in planning, organizing, and coordinating household events, gatherings, and private functions.
• Provide support for business trips, including arranging domestic/local flights, transportation, accommodation, and any required local setup.
• Coordinate logistics and ensure all arrangements are completed smoothly and efficiently.

6. SOP & Household Management Documentation

• Prepare, maintain, and update household management SOPs and manuals.
• Develop and manage equipment manuals, inventory lists, vendor lists, maintenance checklists, and daily operational checklists.
• Ensure household procedures are clearly documented and consistently followed.

Requirements

• Prior experience as a Household Manager, Estate Manager, Personal Assistant, Butler, or similar role is preferred.
• Strong organizational, coordination, and problem-solving skills.
• Ability to manage multiple tasks and priorities efficiently.
• Good communication and vendor management skills.
• High level of discretion, professionalism, and confidentiality.
• Able to supervise household staff and coordinate with external parties effectively.
• Hands-on, resourceful, and able to work independently with minimal supervision.
• Flexible and willing to support ad hoc household or family-related matters when required.

Preferred Qualities

• Detail-oriented and service-minded.
• Reliable, responsible, and trustworthy.
• Strong sense of urgency and follow-through.
• Able to maintain high household standards.
• Presentable, professional, and calm under pressure.

Job Summary

We are seeking a dynamic and results-driven Retail Manager to oversee daily store operations, lead a high-performing team, and drive revenue growth. The ideal candidate will optimize inventory, elevate customer service standards, and execute strategic merchandising to consistently meet and exceed business targets.

Key Responsibilities

Operational Excellence & Financial Performance

• Drive Business Growth: Lead daily operations to consistently achieve sales, gross profit, and key business targets.
• Sales floor Leadership: Oversee active floor operations to maximize sales conversions and maintain exceptional service standards.
• Commercial Merchandising: Execute impactful visual merchandising and promotional strategies to boost customer footfall and revenue.
• Reporting & Compliance: Generate operational reports, manage administrative paperwork, and lead accurate stock-take procedures.

Team Leadership & Talent Development

• Workforce Management: Manage staff scheduling, duty rosters, promoter allocations, and daily floor coverage.
• Performance Coaching: Track individual and store metrics to reward top performers and actively coach underperforming team members.
• Strategic Alignment: Conduct daily briefings and team meetings to align staff on promotions, competitor trends, and daily goals.

Inventory Control & Administrative Management

• Stock Optimization: Maintain strict inventory control to ensure product availability and resolve stock discrepancies swiftly.
• Stakeholder Relations: Resolve complex customer escalations, manage vendor returns, and conduct accounts receivable (AR) follow-ups.
• Store Compliance: Enforce stringent standards for store cleanliness, product displays, and professional staff presentation.
• Agility: Execute ad-hoc operational tasks as required by business needs.

Requirements:

• Min. 2 years of retail management experience (computer related)
• Min. GCE 'N' Level
• Strong leadership
• Proficient in Microsoft office

Main responsibilities:

• Meet potential clients with Business Development Managers to enquire and understand clients’ needs
• Work closely with project and operation teams and sub-contractors to ensure timely delivery of the project and excellent quality of work done
• Be the point of contact between the company and clients, obtain client’s feedback and resolve project related issues such as payments, etc.
• Arrange submission of plans to relevant authorities for approval and arrange inspections of building work
• Co-ordinate layout plan, M&E plan and visuals, prepare project schedule and quotations to clients and submit tenders for the project to clients
• Provide technical advice to ensure M&E installation comply with construction drawing and relevant authorities’ requirement and check on cost estimation.
• Assist to monitor on M&E installation services such as ACMV, AVS system, Electrical, Plumbing and installation progress.
• Attend M&E coordination meeting for safety & finishing work

Requirements

• Min 5 years’ experience in corporate office interior design & build project management. M&E knowledge and experience are a must. Applicants with PMP Certification have an added advantage.
• Recognized qualification in Interior Design, Architecture, Mechanical/Electrical Engineering or equivalent
• Able to interpret architectural plans and familiar with building and safety regulations
• Experience in leading and managing multiple projects within tight timelines
• Excellent project, presentation, leadership and people management skills
• Highly self-motivated, positive working attitude with a high level of professionalism and integrity
• Good communication and interpersonal skills

Duties & Responsibilities

• Ensures overall planning, organization, direction, coordination and control of all operations to meet the project objectives.
• Plan and prepare all project activities - drawings, schedules, risk assessments, method statements, etc.
• Monitor progress of each project and resolve any problem that arises, including site issues.
• Ensures project execution is within the cost, time, quality and technical objectives.
• Enforce the implementation of operation, quality, safety and environmental policies of the company amongst the projects team.
• Liaise with colleagues, Consultants, Clients, Suppliers and Sub-Contractors.

Job Requirements

• Bachelor's Degree in Engineering.
• Minimum 10 Year(s) of working experience in the management of complex water infrastructure projects,
• Possess good communication and interpersonal skills with clients like PUB, NEA, consultants, suppliers, subcontractors and colleagues,
• Have strong sense of ownership and responsibility, can manage project safety, schedule, costing efficiently and effectively, ensure on time delivery.
• Team player with intercultural sensitivity

• Managing the overall design process for civil and infrastructure projects from design development to construction stage.

• Coordinate and interface with various stakeholders including civil, structural, geotechnical, and M&E consultants, as well as LTA, authorities, and contractors.

• Review and evaluate technical submissions, design drawings, and reports to ensure compliance with statutory requirements and design intent.

• Support in managing the design schedule to ensure timely delivery of all design packages according to project milestones.

• Participate in design and technical meetings, identifying and resolving design discrepancies and constructability issues.

• Ensure authority submissions are prepared accurately and submitted on time; follow through until approvals are obtained.

• Implement and monitor design quality assurance/control systems and ensure that all designs meet relevant safety, environmental, and sustainability standards.

• Assist in the evaluation of design changes, variation proposals, and value engineering opportunities.

• Any other duties that assigned by a superior.

Requirements:

• Bachelor's Degree in Civil Engineering recognized by PE Board Singapore

• Min 12 years of engineering experience and at least 8 years of experience in the design of civil and infrastructure project structures of similar scale, complexity and nature of work. Preference will be given to candidate with LTA experience.

• Strong technical understanding of civil and structural engineering design, construction methods, and sequencing.

• Proficient in AutoCAD, Revit, and other relevant design software.

• Good team player, self-motivated with strong ability to multi-task and able to handle fast-paced projects.

• Excellent interpersonal, communication, and coordination skills.

1. Have extensive experience in PSG projects involing high-rise buildings in Singapore.

2. Be responsible for the overall planning, progress and quality of the project, ensuring compliance with therequirements.

3. Be responsible for coordinating with the owner, consultants, main-contractors, and other subcontractors, as wellas attending relevant technical meetings and coordination meetings.

4. Be familiar with the regulations and requirements of Singapore's PUB and CITY GAS.

5. Be familiar with the submission and inspection procedures of government authorities such as PUB and CITY GAS.

If necessary, need to communicate and coordinate with the government authorities.

6. Be familiar with the project handover process. After the project is completed, be responsible for guiding theproject handover.

Job Description & Requirements

- Incharge day to day operations, keep track of sales

- Communicate courteously to customers and keep track of appointment

- Controlling of expenses and helps to generate revenue

- Involve promotions and staff training

- Responsible for the opening and closing of store

- Ordering of products and control inventory

- Helps in the marketing, advertisement and promotion

- Planning campaigns and actively promote and launch new products

- Creating a wide range of marketing channel through FB, IG, Youtube etc.

- Attend complain from customer and resolve

- Strong organisational and creative skills

- Confident and dynamic personality

- Experience in Beauty or Hair Salon industry

- Good track record

What is INITIA GROUP?

The biggest lifestyle beauty lounge. INITIA Group sets out to find a consumer service business that is experience-based, differentiated and advantaged, non-seasonal, non-cyclical, highly predictable, has strong senior management, and strong online presence. Initia has been in the beauty industry and has created a series of new concept salons that blend with lifestyle and trends to provide unique and fascinating lounges.

Initia is not just doing beauty business alone, but it also has business in the F&B Industry and Art. It has been around for years and it has been working with local and many Korean companies in Singapore and in Malaysia.

DUTIES & RESPONSIBILITIES :

● Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations.

● Analyzing and interpreting trends to facilitate planning

● Coordinating front and back of the house operations for smooth delivery of services

● Ensure compliance with safety and sanitation regulations

● Control operations cost and identify measures to cut wastages

● Respond promptly to customer complaints, suggest solutions to resolve complaints

● Manage / maintain outlet good image

● Training / coaching of new / current staff on customer service best practices

● Organize and supervise shifts

● Managing staff training, schedules and work performance.

● Preparing reports

● Analyze and forecast sales figures to maximize profits

QUALIFICATIONS :

● Bachelor Degree in Hospitality / Retail Management

● Proven work experience as Restaurant Manager / HospitalityManager

● Strong leadership skills.

● Excellent communication skills

● Customer service oriented

● Financial Management skills

Interfacing Manager

a. Minimum 5 years of working experience with strong construction background.

b. Good degree in Engineering, Architecture or Building Science, with at least 8 years of experience in the construction industry.

c. Strong experience in project management and coordination, preferably in large scale civil and infrastructure works.

d. Self-motivated, driven and possess good analytical/ problem solving skills.

e. Able to understand technical drawings, specifications and requirements.

f. Able to work independently, a strong team player and to handle fast paced projects.

g. Good interpersonal, written and verbal communication skills for collaboration with stakeholders across all levels.

h. Strong negotiation and conflict management skills.

i. Good presentation skills.

In addition, the responsibilities of the Interfacing Manager shall be but not limited the following:

a. The Interfacing Manager is responsible for managing the interface points between packages of work, scope of work and that of other parties working on site.

b. Ensure inputs are managed and incorporated into construction planning and operations.

c. Provide daily work scope related support to the site team in a fast paced construction environment by fully understanding the work programmes and work activites.

d. Remain knowledgeable of all requirements and milestones for all packages.

e. Work closely with planning, construction and commissioning teams to identify and resolve planning, engineering and design issues.

f. Be conversant with all procedures in the latest version of Changi Aerodome Manual, Airside Works Procedures Manual, Airport Operational and Safety (AOS) requirements and CAG Engineering & Development's Group's Safety Management System Manual,. To make conscious effort to be constantly updated on any subsequent revisions to the above-mentioned manuals, procedures and all applicable airport circulars.

g. Assist in preparing presentation materials for CAG, Authorities, Stakeholders and interface parties,

h. The Interfacing Coordinator shall assist the Interfacing Manager in all aspects ofthe work functions.

i. Any other duties deemed necessary by CAG.

Responsibilities

• Partner with the Head of Internal Audit to shape and execute the regional IT audit plan, focusing on key technology and security risks.
• Perform risk assessments across IT infrastructure, systems, and applications to identify priority audit areas.
• Lead and conduct end-to-end IT audits, covering infrastructure, cybersecurity, access controls, and system configurations.
• Mentor and guide junior auditors, supporting knowledge development in IT audit and strengthening team capabilities.
• Evaluate the design and effectiveness of internal controls within technology environments, ensuring alignment with policies and regulatory standards.
• Identify control gaps and risk exposures, and drive follow-up actions to ensure timely remediation.
• Prepare comprehensive and well-structured audit reports, providing actionable recommendations to management.
• Coordinate and oversee audit activities across regional offices, ensuring consistency in methodology and reporting standards.
• Engage with internal stakeholders including IT, Risk, and Compliance teams, as well as external auditors and regulators where required.
• Contribute to continuous improvement initiatives, including enhancing audit methodologies, leveraging data analytics, and adopting automation tools.

Requirements

• Degree in Accounting, Finance, Information Systems, or a related field, with relevant certification (e.g. CISA or equivalent preferred).
• At least 7 years of experience in IT audit / technology risk, with strong exposure to infrastructure and IT security environments.
• Familiarity with regulatory frameworks in a financial services or MAS-regulated environment is advantageous.
• Strong stakeholder management skills with the ability to handle regional responsibilities and travel when required.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.
Email resume to ken.ng@peopleprofilers.com

People Profilers Pte Ltd, 20 Cecil Street,#08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

About the Role
We are hiring a Sales Manager to lead from the front, drive revenue, and deliver results. This role is for a strong closer and leader who thrives on targets, owns their numbers, and pushes the team to hit monthly KPIs consistently.

Key Responsibilities

• Lead, coach, and manage the sales team to meet and exceed monthly KPIs

• Drive the team to meet and exceed monthly KPIs

• Develop and execute sales strategies to drive business growth

• Identify new business opportunities and key accounts

• Build and maintain strong relationships with clients and partners

• Track sales performance and prepare regular reports

• Collaborate with marketing and operations teams to improve results

• Track performance, analyse gaps, and take corrective action fast

• Willing to work extra hours when required to close deals and hit targets

Requirements

• Proven track record in sales management and target achievement

• Strong leadership with the ability to push, motivate, and deliver results

• Highly target-driven, resilient, and performance-focused

• Excellent negotiation, objection-handling, and closing skills

• Comfortable with pressure, deadlines, and flexible working hours

What you will be doing:

Hubble is looking for an experienced Account Manager (Individual Contributor- Hunter Role) who has the talent & ability to generate new business (new logo acquisition or expanding in existing client base). They should have a consultative sales approach and a successful track record of engaging and closing Enterprise segment/Large Enterprise clients with polished presentation & product demo skills. This person must demonstrate all the behaviors associated with a high-performance sales culture, specifically managing a pipeline of new business opportunities and delivering results against a quota. This individual will provide the best sales experience possible for our customers. You’ll:

• Drive sales engagements to exceed activity, pipeline, and revenue goals every quarter.
• Build a Sales plan to maximize revenue and customer satisfaction within your accounts/ territory. Analyse sales/metrics data from your accounts/ territory to help evolve your strategy & execution.
• Become the resident expert on the Hubble platform and sell our cloud-based software suite to new or existing clients (new opportunities).
• Educate & wow customers by demonstrating Hubble’s software and prescribe relevant use cases that will deliver strong business impact.
• Demonstrate value to key stakeholders. Confidently engage different stakeholders, negotiate win-win agreements and close large deals.
• Align with inside stakeholders, including Customer Success, Marketing and Product Management teams.
• Develop long-term strategic relationships and ensure satisfaction with Key accounts.

What we need from you:

• Five (5) years or more in Enterprise B2B software sales with at least three (3) years of experience selling SaaS products to C-Level, Senior Management, and key influencers of large enterprises.
• Proven track record of consistent sales/territory growth and quota achievement (hunting role) by closing 6-7-digit dollar contracts.
• New logo acquisitions & expansion with existing clients (new opportunities) using solution-selling techniques.
• Demonstrated ability to navigate complex multiple-stakeholder deal environment and track record of successful selling to Enterprise companies in Singapore/ASEAN.
• Strategic account planning and execution skills, and comfort with sales management tools, e.g. Salesforce, Hubspot, etc.
• Skilled in both virtual & in-person presentations with the ability to create strong impact through SaaS product demonstrations. Be able to construct and articulate strong business case to the clients/prospects.
• Vibrant and energetic attitude, with willingness to perform and get things done.
• Bachelor's degree with good academic results preferred

About Hubble:

Hubble is a leading construction management platform that seamlessly connects stakeholders across the entire value chain to build better, faster, safer, and more cost-effective projects. Our company was founded in 2016 with a mission to automate construction and build wealth for our clients.

Today, we are proud to have automated more than 1,600 construction sites worth over $90 billion worldwide. Our full suite of software solutions include workforce, safety, quality, handover, AI video analytics, and resource management, and are used daily by over 90,000 users from 13,000 companies.

Headquartered in Singapore, we operate from offices in Vietnam, Malaysia, Indonesia, India, and the Philippines. Our team of passionate and diverse professionals is dedicated to transforming the built environment by building autonomous construction sites through innovative technology and collaborative partnerships

What Hubble will give you:

Hubble is built by a talented, driven, and ambitious team. We do not subscribe to conventions. We do not let history and traditions dictate and limit our dreams to shape the world. We adopt the same mindset with our hiring. We are looking for the best and want to bet on you. If your mindset is correct, we promise you the ride of your life.

Who will you be working with:

• Purpose-driven
• Hungry, ambitious, and self-motivated
• Meritocratic, results/performance > age/bureaucracy
• Resourceful, independent, chart your own destiny
• Determined, perseverance, and hard working
• Creative, innovative, out of the box

Yes, the above is every one of us at Hubble.

Visit us at hubble.build to learn more for #bettercitiesoftomorrow

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Restaurants & Bars:

· Shikar, Isabel Brasserie, Polo Bar Steakhouse & Cultivate (Maxwell Reserve)

· Whiskey Library & Jazz Club (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation in any of the Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

Managing Housekeeping Operations

• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
• Works effectively with the Engineering department on guestroom maintenance needs.
• Supervises the property general cleaning schedule.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
• Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.
• Supports and supervises an effective inspection program for all guestrooms and public space.
• Communicates areas that need attention to staff and follows up to ensure understanding.
• Ensures all employees have proper supplies, equipment and uniforms.
• Plan the staff needs to support the team

Managing Departmental Costs

• Participates in the management of the department’s controllable expenses to achieve or exceed budgeted goals.
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.

Ensuring Exceptional Customer Service

• Responds to and handles guest problems and complaints.
• Strives to improve service performance.
• Empowers employees to provide excellent customer service.

Conducting Human Resources Activities

• Participates as needed in the investigation of employee accidents.
• Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
• Ensures employees understand expectations and parameters.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
• Observes service behaviors of employees and provides feedback to individuals.
• Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
• Participates in the employee performance appraisal process, providing feedback as needed.
• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Participates in employee progressive discipline procedures.

MANAGEMENT COMPETENCIES

Leadership

• Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.
• Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding..
• Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

• Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.

Building Relationships

• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

• Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
• Cleaning Materials, Equipment, and Techniques - Knowledge of use, handling, storage, and disposal of cleaning chemicals and equipment (including Material Safety Data Sheet requirements), and use of personal protective equipment.
• Housekeeping Tracking and Inventory - Knowledge of inventory and purchasing policies, procedures, and best practices.
• General Housekeeping - Knowledge of procedures, policies and techniques for cleaning all public areas, trash handling and removal, room item replenishment and placement, treatment of room damage and stain removal, use of cleaning supplies, floor care and maintenance, general housekeeping codes, cart care, uniform control, inventory management, room status change systems and opening and closing of the house. Ability to use general housekeeping codes to indicate room readiness.
• EIWO (Everything In Working Order) - The ability to inspect and identify guest room components (e.g., light bulbs, remote control, air conditioning units, toilets, appliances, vacuums) for functional deficiencies. This includes reporting procedures.
• Environmental Sustainability – Knowledge of products and procedures that reduce, recycle or reuse natural resources such as bed linen and towel re-use programs.
• Preventative Maintenance - Knowledge of general cleaning programs and policies to extend the life of materials and areas. For example, knowledge of carpet, tile, and floor care including daily cleaning, heavy extraction, and interim cleaning.