Total 17,130 contract manager job vacancies

Job Scope :

• Efficiently organizing schedules, handling incoming and outgoing correspondence, and maintaining organized files both digitally and physically.

• Assessing and prioritizing tasks to maximize productivity, coordinating with team members to ensure timely completion of assignments.

• Scheduling meetings, booking venues, and preparing necessary materials such as agendas, presentations, and reports.

• Serving as a point of contact for internal and external stakeholders, promptly responding to calls, emails, and inquiries, and facilitating smooth communication channels.

• Managing expense reports, tracking expenditures, and handling personal finances as required.

Requirements:

• Admin or assistant experience is a plus

• Having a driver's license is an advantage

• Bachelor's degree or equivalent experience.

• Strong organizational and good communication skills.

• Discretion, adaptability, and multitasking ability.

Aurora Asia Pacific (21C0671)|Stephanie (R21100585)

Your responsibilities as Assistant Manager, Human Resources will include but not limited to:

Payroll Administration

• Manage end-to-end payroll processing and administration.
• Perform checks for multi-payroll runs, to ensure proper compliance and accuracy in payroll processing.
• Conduct reconciliation of salary, wages and bonuses information to ensure the accuracy of monthly payroll payment.
• Stay updated on relevant legislation, regulations, and trends related to compensation and benefits, and ensure compliance with all legal requirements.
• Maintain accurate employee payroll records in HR systems.

Benefits Management & Administration

• Manage employee benefits programs including insurance, welfare claims, and other welfare initiatives.
• Liaise with service providers for renewals, claims, and policy updates.
• Monitor benefits utilization and recommend improvements where necessary.

Compensation Management

• Assist in the development, review, and implementation of salary structures, grading systems, and compensation frameworks.
• Support annual salary review, promotion and bonus exercises, including data validation and budget tracking and control.
• Conduct market benchmarking and salary surveys to ensure competitiveness.
• Ensure proper documentation and audit trail for all compensation-related decisions

Data Analysis & Reporting

• Assist in annual budget preparation and forecast.
• Prepare reports on compensation trends, headcount costs, incentive effectiveness, and benefits utilization.
• Analyze HR data to support management decision-making.
• Ensure data accuracy and confidentiality in line with PDPA requirements.

Recruitment

• Manage recruitment processes for managerial positions.
• Manage employee master data update in HRIS for managerial positions.

Policies & Governance

• Assist in the development and review of HR policies relating to compensation and benefits.
• Ensure all compensation and benefits practices are audit-compliant and aligned with internal governance standard and business objectives.

Employee Communication

• Respond to employee queries related to payroll and benefits matters.
• Prepare employee communication on compensation and benefits related matters.

HR Team Development

• Responsible for development of HR team members through coaching, on-the-job guidance, and knowledge sharing to enhance functional competencies.
• Support succession planning and talent development within the HR function to ensure continuity and capability growth.

Others

• Any other legal assignments requested by the Management from time to time.

Are you a natural leader who thrives on coaching others to victory?

Join the Global Leader, Right Here in Malaysia

For over 50 years, Rentokil Initial has been the brand Malaysians trust. We are the premier name in the pest control and hygiene services industry, dedicated to protecting people, enhancing lives, and preserving our planet. 

As our presence expands across 11 major cities nationwide, we are looking for a passionate and dynamic Sales Manager to lead the charge. If you are a motivated "player-coach" who loves to build and inspire a high-performing team, this is your opportunity

How You'll Make an Impact

1. Team Leadership & Coaching:

• Mentor & Develop: Act as a true "player-coach," spending significant time in the field to provide real-time coaching, feedback and support.
• Inspire & Align: Lead high-energy team meetings, translating company strategy into a clear, actionable sales plan.
• Drive Performance: Develop your team into sales superstars, managing their activity, pipeline, and skill gaps to ensure success.

2. Strategic Growth & Revenue:

• Own Your Market: Take full accountability for the branch's top-line revenue, driving new business acquisition, client retention, price increases, and cross-selling opportunities.
• Be a Data-Driven Strategist: Use sales data to review pipelines, identify winning strategies, and forecast accurately.
• Become the Market Expert: Keep a pulse on market trends and competitors, sharpening our unique selling propositions.

3. Customer & Operational Excellence:

• Champion Customer Relationships: Personally visit key clients to understand their needs, gather feedback, and ensure we are delivering service that delights.
• Act as the Key Problem-Solver: Be the central point of contact for complex service issues. You will be hands-on, liaising directly with clients and internal departments (like Service and Operations) to manage challenges and see them through to a successful resolution.
• Quarterback Major Deals: Guide your team in coordinating, negotiating, and closing complex contracts, ensuring a smooth handover to operations.
• Be Hands-On: Be agile and ready to conduct on-site inspections (yes, sometimes under the sun!) to support your team and secure new business.
• Drive Accountability: Take responsibility by ensuring your team's daily sales activities are accurately and promptly updated in our system.
• Collaborate to Win: Work closely with service and finance teams to ensure a seamless customer experience, including assisting with collections.

What It Takes to Succeed:

• A "Leader-Coach" Mentality: Dynamic, results-oriented, and believes in building people up. You excel at fostering teamwork and positive energy.
• Proven Leadership: At least 5 years of successful sales management or supervisory experience. A Diploma or Degree in any field is a plus.
• Data-Driven & Analytical: Use data to make decisions, manage performance, and coach your team effectively.
• A Master Networker: Natural talent for building and maintaining strong, trust-based customer relationships.
• Resilient & Autonomous: Self-starter who thrives on challenges and can work independently to get the job done.
• Field-Ready: Comfortable working outdoors, conducting on-site visits, and leading from the front.
• The Essentials: Must possess a valid driver's license, own vehicle and a Malaysian citizen or hold relevant resident status.

Why You'll Love Working With Us

We invest in our people. We offer a competitive package and a culture of success.

• Attractive Compensation: Base salary and sales incentives.
• Travel Support: Transportation allowance and fuel card.
• Total Wellness: Comprehensive medical, specialist, dental, and optical plans.
• Peace of Mind: Full coverage for Surgical & Hospitalization, Term Life, and Personal Accident insurance.
• Future-Proofing: Additional retirement benefits to secure your future.
• The Perks: Staff purchase plans, a mobile phone, and all the smart tools you need to succeed.

Ready to Make an Impact?

You won’t be starting from scratch. You'll join a high-energy, competitive team that is laser-focused on results. We provide extensive product training and hands-on support from our in-house specialists.

This is more than a job. It's a career with the industry leader.  Don't wait.  Apply now and let's grow together!

Location:

Rentokil Initial Kota Kinabalu, DBKK No 37, Lot 19, Kuala Neutron, Neutron Riverside, Jalan Tuaran Bypass, 88450 Kota Kinabalu, Sabah.

Microbiologist (QC Analyst/ Pharma/ Contract)

12 Months Contract

Location : Gul Circle (5 mins walk from MRT)

Basic Salary : Up to $5,500 depending on experience

Industry : Pharmaceutical

Responsibilities

• Executing analytical testing in a timely manner, ensuring adherence to the committed scheduled plans
• Performing his/ her tasks in accordance with cGMP and HSE requirements, and with the associated instructions, procedures, records, related to these tasks
• Recording all expected raw data, calculations, information, related to his/her tasks, to comply with cGMP and data integrity requirements
• Ensuring that is trained and qualified to the assigned analytical testing that requires to be qualified
• Performing the QC data review of executed tests by other analysts in a timely manner, ensuring adherence to the committed scheduled plans
• Informing his/her manager of any quality or HSE event (deviations, OOx,…) in a timely manner to ensure investigation and impact assessment are performed appropriately
• Participating actively to any investigation, where is involved, to ensure investigations and impact assessment are performed appropriately
• Executing assigned CAPAs related to remediation plans, continuous improvements
• Ensuring that his/her lab/facilities, lab instruments are kept in a quality and safety status to ensure that they can be used appropriately.
• Owning assigned stability studies, in compliance with approved stability program
• Ensuring the issuance and review of all deliverables related to assigned stability studies, such as risk assessment, protocols, reports, data trending, deviations, and summary reports
• Ensuring that sampling and testing related to stability is executed in a timely manner and stability results trend performed on time, including reports issuance
• Ensuring that all expected stability data (including events, change control…) are compiled in a proper way, to provide appropriate data trending and statistical analysis of stability studies, in compliance with associated stability protocols

Additional Accountabilities

• Review analytical results and perform audit trail review before batch release.
• Carry out on-the-job training for General and Specific Analytical Method to QC analysts and chemical technicians, by incorporating cGMP and safety aspects of the procedures.
• Perform troubleshooting of equipment in the laboratory and provide guidance to QC analysts on the troubleshooting.
• Trained and work independently on specific testing method
• Ensure availability of workplace risk assessment and safe working procedures for contractors and the quality personnel. Ensure safe working in all areas of work by practicing and communicating safety message at +QDCI Sanofi Manufacturing System (SMS) Awareness, Life Saving Rules (LSR), GMP/Data Integrity Awareness
• Other responsibilities that are not included in the above are related to quality assignments.

Lim Pey Chyi (Apple) - Apple.lim@manpower.com.sg

Recruitment Consultant (R2090579)

Manpower Staffing Services (S) Pte Ltd

EA Licence: 02C3423

TOMRA Recycling is seeking an experienced and entrepreneurial Area Sales Manager – Southeast Asia to drive business growth across the Southeast Asian recycling market. Based in Malaysia and working remotely, this role will focus on developing new business opportunities, managing customer relationships, and promoting TOMRA’s sensor-based sorting solutions across multiple Southeast Asian countries.

The successful candidate will work closely with the Sales Manager, New Markets, and the Head of Sales APAC, while collaborating with customers, partners, suppliers, and internal technical experts to develop and execute long-term growth strategies in the waste and metal recycling industries. 

Turn strategy into scalable, low-cost execution by designing workflows, SOPs and AI-driven vendor journeys.

Major responsibilities

• Design ,maintain and own SOPs across Longtail post graduation vendors

• Build and manage vendor handover and quality gates (Incubation → Growth)

• Design AI and tool-based workflows for vendor management and zombie recovery

• Translate commercial and analytics strategy into executable workflows

• Eliminate manual work and reduce cost-to-serve

• Ensure process consistency across 16 markets and hubs

• Build governance framework (controls, escalation matrices, audit loops)

Success metrics

• Reduction in manual work and handling time

• Process adoption and compliance

• Improvement in vendor experience and activation speed

• Cost-to-serve improvements

• % automation of key workflows

We are hiring an offshore Bid Manager role in Kuala Lumpur, supporting Australia and New Zealand and reporting to the Director of GTM Operations.

Role Overview

The Bid Manager manages end-to-end RFx and tender processes for qualified opportunities. You will ensure submissions are compliant, compelling, commercially, and executed. It also drives continuous improvement in bid practices, content reuse, and win rates through structured processes and AI-enabled tools.

Key Responsibilities

Bid Management & Coordination

• Lead and coordinate the full bid lifecycle across teams (Sales, Pre-Sales, Consultancy, Pricing, Legal, and Commercial).
• Ensure all submissions align with brand, governance, and commercial standards.
• Implement best practices to improve bid quality, efficiency, and outcomes.

AI & Content Optimisation

• Champion the use of internal AI tools to enhance response quality and turnaround time.
• Curate and maintain a reusable content library, including standard responses, case studies, and product narratives.
• Support team members in applying AI responsibly, ensuring human oversight and commercial judgment.
• Enhance templates, workflows, and governance frameworks.

Bid Tracking and Insights

• Maintain visibility of bid pipelines, including status, value, probability, and timelines.
• Deliver reporting on bid performance, win/loss trends, and cycle times.
• Provide forecasting insights and contribute to post-bid reviews to improve.

Job Description

• Physical packing on the production line;
• Ensure packed finish goods comply with quality requirement;
• Keep records updated,
• Perform in-process quality checks;
• Perform routine 6S activities.

Overview:

We are seeking a creative, strategic, analytical and data-driven professional to join the Promotions and Outreach team at the Workplace Safety and Health (WSH)Council. You will plan, execute and manage integrated marketing communications across WSH Council channels, while also supporting the promotion of national and sectoral initiatives such as the WSH Awards and engagement programmes including outreach to migrant workers. This role contributes to raising WSH awareness, promoting good WSH practices and strengthening the WSH culture in Singapore.

Job Responsibilities:

·       Plan and execute integrated marketing communications across WSH Council channels (e-newsletters, social media, website, publications and events)

·       Develop and produce communications materials (digital, print, video, podcasts) in line with branding guidelines

·       Manage e-newsletter operations including content coordination, subscriber database, production and timely publication

·       Support website content planning and updates to ensure accuracy, relevance and user-friendly experience

·       Support production of in-house multimedia content (e.g. event coverage, interviews, podcasts and presentations)

·       Support promotion and execution of national and sectoral initiatives such as WSH Awards and engagement campaigns, including outreach to migrant workers

·       Assist in WSH Awards administration, communications, evaluation coordination, timeline management and award ceremony support

·       Support planning and delivery of sectoral and stakeholder events to drive awareness and participation

·       Work with internal teams, partners and vendors to deliver campaigns and programmes on time, within quality standards and budget

·       Monitor and evaluate communications and programme performance using engagement and participation metrics, and support continuous improvement of outreach effectiveness

Requirements:

·      Tertiary education in Communications, Marketing or related discipline

·      At least 3 years of relevant experience in marketing communications, campaigns, or related fields (fresh graduates with strong portfolios may be considered)

·      Experience in managing multi-channel communications (social media, website, e-newsletters, publications, events)

·      Experience in content creation and campaign execution; exposure to large-scale programmes/events (e.g. awards, national campaigns) is an advantage

·      Proficiency in design and multimedia tools (e.g. Canva, Adobe Creative Suite)

·      Experience using analytics tools to track engagement and optimise campaigns

·      Familiarity with AI-enabled tools (e.g. generative AI for content creation and productivity)

Preferred Skills/ Background:

·      Good written and verbal communication skills

·      Strong stakeholder management, project coordination and organisational skills

·      Ability to manage multiple priorities in a fast-paced environment with strong attention to detail

·      Experience with government, statutory boards, industry associations or agencies

·       Adaptable, collaborative team player with a continuous improvement mindset

Kindly state your expected salary in your application. The position offered will commensurate with the candidate’s experience and suitability. Only shortlisted candidates will be notified.

Please submit your application to our TAL Career Page: https://careers.tal.sg/job/Assistant-Manager-Manager%2C-Marketing-Communications/344-en_GB/

Job Description

Responsible for overseeing all aspects of the restaurant operations, by exercising demonstrated knowledge and experience in Food and Beverage management, including but not limited to, developing business, increasing profitability, staffing, budget and forecast

management.

STRATEGIC PLANNING

• Responsible for financial performance of at least 2 brands, including profit & loss and implement appropriate cost control measures
• Manage the brand’s budget and forecasts to meet or exceed management expectations
• Develop and recommend business marketing plan to increase sale
• Plan, direct and coordinate future outlet openings

OPERATIONS MANAGEMENT

• Oversee the daily operations of at least 2 brands
• Maintain and improve the overall performance of the brands on a regular basis including cost analysis and monitoring of processes
• Supervise food and operational safety to ensure a comfortable environment for restaurant patrons
• Drive operational efficiencies across outlet by providing operational leadership in support of the organization’s service culture and maximize customer satisfaction
• Establish operational procedures and standards to ensure service quality and ensure full compliance to the organisation’s SOPs, policies and service standards
• Maintain product and service quality standards by conducting ongoing evaluations, investigating complaints, and initiating corrective actions
• Manage supervise and groom a team of area managers, restaurant managers, supervisors and service staff to ensure maximum utilization of manpower allocated
• Any other jobs or duties assigned by the General Manager, Operations from time to time.

About the Role

We are seeking an experienced and organized Project Manager to lead cross-functional projects from initiation to delivery. The ideal candidate will be responsible for planning, coordinating, and managing resources to ensure projects are completed on time, within scope, and within budget while meeting business objectives.

Key Responsibilities

• Define project scope, goals, timelines, and deliverables
• Develop and manage detailed project plans and schedules
• Coordinate cross-functional teams including Product, Engineering, Design, QA, and Business stakeholders
• Monitor project progress and proactively manage risks, issues, and dependencies
• Facilitate project meetings, status updates, and stakeholder communications
• Ensure projects are delivered on time, within budget, and aligned with quality standards
• Track project performance using appropriate tools and methodologies
• Manage changes to project scope, schedule, and costs
• Support Agile/Scrum ceremonies where applicable
• Prepare project documentation, reports, and presentations for management
• Drive continuous improvement in project management processes and team collaboration

Required Qualifications

• Bachelor’s degree in Business, Information Technology, Engineering, or related field
• 5+ years of experience in Project Management or related role
• Strong leadership, communication, and organizational skills
• Experience managing cross-functional teams and multiple projects simultaneously
• Familiarity with Agile, Scrum, or Waterfall methodologies
• Proficiency in project management tools such as Jira, Trello, Asana, MS Project, or similar
• Strong problem-solving and decision-making abilities
• Ability to work effectively in a fast-paced environment

Preferred Qualifications

• PMP, PMI-ACP, Scrum Master, or related certification
• Experience managing software development or digital transformation projects
• Understanding of SDLC and product development lifecycle
• Experience working with remote or international teams
• Knowledge of budgeting and resource planning

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Restaurants & Bars:

· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

JOB SUMMARY

Supports the successful execution of all operations in hotel operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.

CORE WORK ACTIVITIES

Supporting Operations Team

• Ensures that goals are being translated to the team as they relate to guest tracking and productivity.

• Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths.

• Assists in ensuring that the team has the capabilities to meet expectations.

• Leads by example demonstrating self-confidence, energy and enthusiasm.

• Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.

Supporting Property Operations Function(s)

• Follows property specific second effort and recovery plan.

• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.

• Takes proactive approaches when dealing with employee concerns.

• Extends professionalism and courtesy to employees at all times.

• Communicates/updates all goals and results with employees.

• Meets at least semi annually with staff on a one-to-one basis.

• Assists/teaches the team scheduling against guest and hours/occupied room goals.

• Performs hourly job functions as needed.

Managing and Monitoring Activities that Affect the Guest Experience

• Provides excellent customer service by being readily available/approachable for all guests.

• Takes proactive approaches when dealing with guest concerns.

• Extends professionalism and courtesy to guests at all times.

• Responds timely to customer service department request.

• Ensures all team members meet or exceed all hospitality requirements.

Assisting in Managing Profitability

• Assists in performing required annual Quality audit with GM.

• Ensures a viable key control program is in place.

• Understands financial statements, sales and activity reports, and other performance data.

Conducting Human Resources Activities

• Interviews and assists in making hiring decisions.

• Receives hiring recommendations from team supervisors.

• Ensures orientations for new team members are thorough and completed in a timely fashion.

Other Tasks

• Any other duties/tasks as assigned by management.

To lead, manage, and oversee all construction activities on-site, ensuring that the project is executed safely, on schedule, within budget, and in accordance with design specifications, quality standards, and client requirements.

Responsibilities

Business Development & Coordination with the Business Development Department

· Liaise with clients and look for new opportunities, then give feedback to BDD for follow-up.

· An opportunity for other discipline services to clients to explain and brief about value-added service to clients to supply if any.

Proposal preparation and coordination with the proposal team.

· Feedback lesson learnt from previews project to tender team for future cost estimation.

· Leading the project (VO) proposal preparation in the project.

· Tack over the project after award, initial on the project handover from the proposal team.

· Advise and evaluate the cost optimisation to the engineering team if any engineering issues at the site.

· Provide recommendations on the constructability/Engineering optimization.

· Follow up on the material selection and technical.

Client Management & coordination.

· Attending all client meetings regularly.

· Operational problems and minimize delay.

· Coordinate with the client’s team to address any construction and commercial issues at the site.

· Understanding client needs and working closely with the client to address potential issues.

· Attending the daily coordination meeting with inter-discipline leaders for smooth execution of work.

Construction Planning Execution and QS Management.

· Allocate capital and human resources to productivity. Supervise and implement project expenses, other assets and recourse within budget.

· Review and monitor the construction activity schedule including the analysis of costs, progress and other productivity data (3S, 5M)

· Set the project PI before starting the work for major activities, collect the actual data for analysis and adjust the work to achieve a more effective project set PI. Follow up with QS for any variation order (VO) proposal submission until the client approves.

· Assign the DWI to the individual supervisors and ensure that the DWI has been reported every day before closing the daily activities.

· Lead and control the workman to carry out tasks for the E&I - installation works.

· Building a sense of teamwork and commitment by leading in a manner that encourages and values each person’s uniqueness.

· Implement and execute new work methods in E&I-relevant works. Review with IFC quantity & price schedule periodically with the QS team.

• To increase subscription revenue, find new markets, accounts, and market niches.
• Follow up with incoming leads and use outreach to proactively create new opportunities.
• Create and deliver presentations, discussions, and sales proposals.
• Work together with local and international sales teams to coordinate projects and exchange best practices.
• Contribute to reporting and sales insights while keeping correct CRM data.
• Maintain a high level of customer satisfaction and always present the business in a professional manner.
• Find and seize new business possibilities to increase corporate subscriptions.
• Promote and market the whole publication portfolio in all pertinent businesses.
• Sustain and grow ties with current corporate clients, including renewals and upselling.
• Oversee your own pipeline and meet monthly KPIs and sales goals.
• Establish trusting connections with decision-makers and have a thorough grasp of client demands.
• Promote the company's goods as value-driven solutions for businesses and professionals.

Requirements:

• Experience in customer-facing positions, account management, or B2B sales
• A track record of establishing connections and closing agreements
• Strong business acumen and the capacity to spot expansion prospects
• A customer-focused strategy that emphasizes long-term value
• Outstanding communication abilities and the capacity to interact with people at all levels and in many industries
• Knowledge of CRM systems

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Restaurants & Bars:

· Shikar, Isabel Brasserie, Polo Bar Steakhouse & Cultivate (Maxwell Reserve)

· Whiskey Library & Jazz Club (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation in any of the Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

Supports the successful execution of all operations in hotel operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.

CORE WORK ACTIVITIES

Supporting Operations Team

• Ensures that goals are being translated to the team as they relate to guest tracking and productivity.

• Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths.

• Assists in ensuring that the team has the capabilities to meet expectations.

• Leads by example demonstrating self-confidence, energy and enthusiasm.

• Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.

Supporting Property Operations Function(s)

• Follows property specific second effort and recovery plan.

• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.

• Takes proactive approaches when dealing with employee concerns.

• Extends professionalism and courtesy to employees at all times.

• Communicates/updates all goals and results with employees.

• Meets at least semi annually with staff on a one-to-one basis.

• Assists/teaches the team scheduling against guest and hours/occupied room goals.

• Performs hourly job functions as needed.

Managing and Monitoring Activities that Affect the Guest Experience

• Provides excellent customer service by being readily available/approachable for all guests.

• Takes proactive approaches when dealing with guest concerns.

• Extends professionalism and courtesy to guests at all times.

• Responds timely to customer service department request.

• Ensures all team members meet or exceed all hospitality requirements.

Assisting in Managing Profitability

• Assists in performing required annual Quality audit with GM.

• Ensures a viable key control program is in place.

• Understands financial statements, sales and activity reports, and other performance data.

Conducting Human Resources Activities

• Interviews and assists in making hiring decisions.

• Receives hiring recommendations from team supervisors.

• Ensures orientations for new team members are thorough and completed in a timely fashion.

Other Tasks

• Any other tasks as assigned by management.