Total 2 job vacancies by MicroStrategy

Cloud Support Engineers are responsible for providing technical support for a set of Strategy Products.  This person dedicates his/her time to resolving customer issues, contributing to the growth of our Strategy Community, and further growing their Strategy Product Knowledge to provide top-notch service.  To succeed in this role this person must be passionate about our technology, thrive in challenging situations, and have a strong desire to help others

Responsibilities 

• Provide support for Strategy’s Business Intelligence product suite, Cloud platform, and its underlying technologies 
• Develop strong relationships with Strategy customers and partners through daily, high quality interactions during customer project development and production system maintenance 
• Find creative and sophisticated solutions to complex or higher priority problems reported while using Strategy’s product suite through analytical talent and strong troubleshooting abilities 
• Collaborate and communicate effectively with peers, internal application and software development teams 
• Prioritize and communicate product defects and enhancements to development teams 
• Contribute to the growth of the Strategy Community by creating customer-facing documentation of all technical solutions and product documentation addendums 
• Enhance personal and professional growth by participating in Internal Development Programs 
• Work in a strong team environment 

Qualifications 

• Bachelor’s degree, preferably in a technical field (Engineering, Physics, Mathematics, Computer Science) 
• Exposure to Python, REST API, Java, SQL, HTML, or XML/XSL technologies 
• Windows/Linux system administration knowledge 
• Minimum of 2 years of IT customer service experience / strong customer focus 
• Minimum of 1 year of MicroStrategy Platform usage or administration knowledge 
• Strong analytical and troubleshooting skills and experience 
• Strong Time management skills to prioritize workload, multi-task, meet deadlines, and manage competing priorities under pressure  

Preferred Cloud certifications (AWS, Azure, or Google Cloud). Bilingual, with proficiency in both English and Japanese.

Strategy is looking for an Senior Account Executive to lead strategic sales efforts across enterprise accounts in Melbourne/Australia. Responsibilities include prospecting, qualifying, selling, and closing new logo business into prospects and installed accounts. This is a new business hunter and individual contributor role with quota carrying responsibility. 

Your Focus

• Drive complex, enterprise-wide sales cycles and effectively present Strategy’s value proposition to both C-level business and IT stakeholders through strategic value-led engagements

• Prospect, develop and close new business while creating satisfied and referenceable customers

• Research the customer environment to create effective business impact models, account plans and win plans; and create business cases, ROI and TCO models

• Manage all aspects of the sales process including lead generation, qualification, evaluation, close and account care, collaborating cross-functionally with Sales (Inside Sales, Sales Engineering), Marketing and Professional Services

• Work strategically with Inside Sales to develop a territory and target account plan to create a healthy pipeline that will yield overachievement in booking targets

• Manage an individual sales pipeline to ensure an appropriate mix of prospects, new business opportunities and firm proposals

• Balance long-term objectives with short term results to maximize overall revenue generation

• Meet and exceed direct sales goals within assigned territory

• Acquire and maintain a thorough working knowledge of Strategy’s Business Intelligence software products and services and a deep understanding of their applications

• Position Strategy’s solutions through strategic value-based selling, business case definition, return on investment analysis, customer references and analyst data

• Coordinate and manage industry events and user groups to generate market interest

• Ensure that all stages of the sales cycle are undertaken effectively to achieve the required results whilst adhering to Strategy’s chosen sales methodology - MEDDPICC

• Identify and manage risk in his/her business activities and take responsibility for reporting risks in a timely, open, and appropriate manner

• Prepare accurate sales forecasts and sales cycle reporting using Strategy’s CRM tool

• Leverage and enhance partner relationships to drive additional value and revenue.

Requirements:

• Extensive experience of quota-carrying sales of software products and services into large enterprises

• Demonstrable track record of consistent over-quota sales performance

• Proven track record of senior level stakeholder engagement on complex IT and Business-led opportunities with referenceable client wins

• Extensive experience in prospecting, driving, and closing complex enterprise sales cycles

• Experience in areas such as Business Intelligence, Artificial Intelligence, Data Analytics, CRM, ERP, Cloud enterprise software sales

• Experience with sales methodologies such as MEDDPICC, Challenger, Sandler

• Ability to manage multiple priorities effectively, network internally to get things done and be accountable for their decisions; ensuring all stages of sales cycle are running concurrently; opening pipe; progressing; closing deals; prioritizing tasks

• Demonstrable knowledge of key Return on Investment and Total Cost of Ownership principles

• A creative self-starter who can work effectively within a supportive team culture whilst independently managing their own business

• Ability to work in a fast paced, open, collaborative, and success-driven environment

• A strong storyteller with a customer-centric approach who can quickly build rapport

• Hungry for success and driven to achieve high financial rewards

• Degree educated or equivalent academic/work experience

Additional Requirements: This position will have an online analytics assessment to be completed. We are open to considering candidates from either Sydney or Melbourne for this role.