Cloud Support Engineers are responsible for providing technical support for a set of Strategy Products. This person dedicates his/her time to resolving customer issues, contributing to the growth of our Strategy Community, and further growing their Strategy Product Knowledge to provide top-notch service. To succeed in this role this person must be passionate about our technology, thrive in challenging situations, and have a strong desire to help others
Responsibilities
- Provide support for Strategy’s Business Intelligence product suite, Cloud platform, and its underlying technologies
- Develop strong relationships with Strategy customers and partners through daily, high quality interactions during customer project development and production system maintenance
- Find creative and sophisticated solutions to complex or higher priority problems reported while using Strategy’s product suite through analytical talent and strong troubleshooting abilities
- Collaborate and communicate effectively with peers, internal application and software development teams
- Prioritize and communicate product defects and enhancements to development teams
- Contribute to the growth of the Strategy Community by creating customer-facing documentation of all technical solutions and product documentation addendums
- Enhance personal and professional growth by participating in Internal Development Programs
- Work in a strong team environment
Qualifications
- Bachelor’s degree, preferably in a technical field (Engineering, Physics, Mathematics, Computer Science)
- Exposure to Python, REST API, Java, SQL, HTML, or XML/XSL technologies
- Windows/Linux system administration knowledge
- Minimum of 2 years of IT customer service experience / strong customer focus
- Minimum of 1 year of MicroStrategy Platform usage or administration knowledge
- Strong analytical and troubleshooting skills and experience
- Strong Time management skills to prioritize workload, multi-task, meet deadlines, and manage competing priorities under pressure
Preferred Cloud certifications (AWS, Azure, or Google Cloud). Bilingual, with proficiency in both English and Japanese.
