Total 3,442 Others level Quality Assurance / Control job vacancies

Responsibilities

• Monitor and manage customer feedback across multiple channels, including contact centre calls, email inboxes, and digital/traditional platforms
• Support contact centre operations by monitoring and auditing cases and reports, and processing related payments
• Work with system vendors to enhance and maintain the Customer Management System (CMS), including coordinating and tracking system improvements
• Conduct regular service quality audits across feedback channels and case management processes to ensure compliance with service standards and guidelines
• Track and analyse customer satisfaction metrics (e.g., surveys, app ratings) and recommend service improvements
• Manage escalation processes for high-priority or complex cases and support inter-department issue resolution
• Review and vet replies from operational divisions for quality and consistency
• Support and implement service improvement initiatives and other assigned duties

Requirements

• Degree in Mass Communications, Marketing, Business, or related discipline
• Minimum 3 years of relevant experience in customer service management, call centre operations, or service quality/quality assurance roles
• Strong analytical, interpersonal, and communication skills
• Experience in data analytics is an advantage

Regulatory Management

Timely manage regulatory changes, updates and obligations such as gap analysis, update policies and procedures to ensure timely implementation and compliance and perform an annual review of relevant policies & procedures.

AML/CFT

Fulfil AML/CFT role and responsibilities in accordance with Group AML/CFT Policy, ensuring timely turnaround for onboarding, periodic reviews, ad-hoc KYC reviews are timely completed, effective transaction monitoring reviews, comprehensive investigation and assessment, timely escalation/reporting with due actions taken on suspicious transactions/activities, incident reporting, exceptional handling applications.

Enterprise-Wide Risk Assessment

Support relevant offices with the annual review of ML/TF Risk Assessment Methodology, periodic EWRA exercise, analysis, risk treatment actions plans and narrative reporting to the Board and Senior Management.

FATCA & CRS

Ensure timely compliance of all FATCA and CRS requirements and obligations for the relevant operating entities and client entities, provide advisory, ensure accurate classification and identification including self-certification of reportable accounts; registration as necessary; reporting of reportable accounts; sampling checks and rectification of deficiencies; and submission of concise progress updates to stakeholders on a regular basis.

Personal Data Protection

Support relevant offices to comply with internal policies and procedural requirements, provide training to staff, undertake periodic compliance monitoring and reviews as the second line of defence, and provide advisory on control procedures and enhancements.

Create ongoing risk awareness/education and training for staff, improve documentation in accordance with internal Guidelines on Documentation and Minutes.

Compliance monitoring & thematic reviews

As a second line of defence function, perform compliance monitoring and thematic reviews as directed by the Director, Group Compliance and/or Board and Senior Management of relevant offices, provide reports of observations, findings and recommendation.

Management Information Reporting

Timely provide accurate and concise progress updates via MI Reporting (including detailed data tracking) to stakeholders monthly.

Regulatory & Audit

Support with all aspects of regulatory, audit and independent review related communications, requests, inspections, process and ensure all information is timely provided, accurate, complete and appropriate. Support the first line of defence, Board and Senior Management with all related deliverables including remedial actions, risk management actions and enhancement to control framework in a comprehensive manner and to stipulated deadlines. Closely and effectively track and monitor the progress of the abovementioned deliverables and provide timely reporting to stakeholders until the successful completion.

Ad hoc Group Projects

Participate in other ad hoc Group Compliance projects as determined by the Head of Group Compliance.

Requirements

4 to 6 years relevant compliance experiences in financial institutions, preferably from private banking and trustee companies’ environments. Strong understanding of client due diligence and SOW/SOF corroboration. Confident communicator and ability to partner with business with business and senior stakeholders

Interested applicants kindly send CV to Sheri Chee at sheri.chee@fidentem.com

Job Summary

Validate mobile banking app releases and perform regression testing to ensure quality and compliance with financial regulations in a fintech environment.

Responsibilities

• Validate mobile banking app releases to ensure functionality and stability before deployment
• Perform regression testing to identify and resolve defects prior to submission
• Ensure all testing activities comply with relevant financial regulations and standards
• Apply knowledge of mobile security standards to assess app security and protect user data

Required competencies and certifications

• Experience in quality assurance for fintech applications
• Knowledge of mobile security standards relevant to fintech apps

Preferred competencies and qualifications

• None specified

Other Information

• Salary: SGD 5,000 – 8,000/month

Job Summary

Monitor and manage mobile app submissions and approval processes, resolve rejections and compliance issues, and collaborate with product and legal teams to ensure smooth app deployment.

Responsibilities

• Monitor mobile app submissions and track approval status to ensure timely processing
• Identify and resolve app rejection issues by implementing compliance fixes
• Collaborate with product teams to align app features with policy requirements
• Work closely with legal teams to interpret and apply mobile app policies effectively
• Document compliance processes and resolution steps clearly and accurately

Required competencies and certifications

• Knowledge of mobile app policies to ensure adherence during submission and approval
• Strong documentation skills to maintain clear records of compliance and issue resolution

Preferred competencies and qualifications

[None provided]

Other Information

• Salary: SGD 3,800 – 6,000/month

Job Highlights

· Excellent opportunities for learning and career progression

· Attractive remuneration commensurate with experience and qualification

Responsibilities

· Perform audit for a board range of clients across various industries, with opportunities to audit funds and regulated financial institutions

· Responsible for audit planning, fieldwork and completion

· Assist the Manager/ Partner to identify and resolve accounting/ auditing issues

Requirements

· Candidate possesses accountancy certificate.

· Strong analytical skills

· Excellent communication skills and able to communicate well with people of all levels

· Able to work independently and manage engagement under tight deadlines

Benefits

· Career progression

· Inhouse structural training is provided

· Medical coverage and annual leave

· We are open to new and innovative ideas, allowing each individual an opportunity to showcase their unique abilities

ALTEN Group is a world leader in Engineering and Technology consulting services providing outsourced Engineering, R&D, and IT Services for different industries such as Transportation, Defence, Energy and Security with 55,000 engineers in nearly 35 countries. ANOTECH is the subsidiary of the Group delivering ALTEN's Engineering Services in Singapore.

As an IVVQ Engineer, you will be responsible for planning, participating and supervising the efficient integration, verification, validation and qualification(IVVQ) execution of defence and supporting systems. You will ensure that the appropriate means and practices are applied to guarantee adherence to defined requirements and quality standards with minimal wasted effort or inefficiencies. The Engineer is responsible for the Test plan and reports, assuring that the scope of the IVVQ activities fully covers all aspects of the system under test, while taking all previous verification activities on comparable systems into account to optimize the test effort.

Responsibilities:

·        Work with project team to ensure that all the requirements are verified and validated using the appropriate test method and means and also maintain the Traceability links between system specifications to test procedures.

·        Setup and maintain products/systems in the integration and test lab including servers, storage, network hardware, software components, project configurations, test scripts, tools and accessories.

·        Develop test and automation scripts to support site performance and robustness testing process, such as analysis of log collected and producing performance statistics based on site test data collected.

·        For any test campaign, prepare test environment, test configurations and virtualized environment as required, develop and execute verification procedure, compile the results documents, manage the deviations and record all verification results.

·        Analyze the system logs and communicate information on variances and anomalies to stakeholders,

·        Support Factory Acceptance Test, Site Integration and Testing: planning the test, communicating with customer, onsite testing, prepare report and submission to customer.

·        Conducts all the quality reviews required by the process, including, but not limited to, the Test Readiness Reviews, Technical Qualification Reviews, and Final Qualification Reviews.

·        Support and follow all Configuration and Change Management (CM) processes required by project team and customers.

Requirements:

·        Degree in Electrical Engineering/Electronics/Computer Science or equivalent

·        Strong advantage on relevant Professional qualifications

·        5 years’ experience and knowledge on Windows Servers and clients operating systems and administration, Linux operating systems and administration, embedded systems, storage, network and security configuration.

·        5 years’ experience on virtualization, such as VMWare, Hyper-V,

·        5 years’ experience on integration and testing IT system.

·        Strong technical background with experience and knowledge in bash and python scripting.

·        Fluent in spoken and written English.

·        Strong interpersonal and communication skills.

·        Ability to work in a team environment and/or as an individual contributor, as required.

·        Flexible in working hours – able to work night shifts occasionally

PURPOSE OF POSITION

The Impacts and Assurance Associate will be responsible for supporting smallholder engagement and representation and managing GPSNR's Shared Investment Mechanism projects and processes. This role will also contribute to other organisational workstreams such as communications, admin support, and finance.

ABOUT GPSNR

Founded in 2019, the Global Platform for Sustainable Natural Rubber is an international, multistakeholder, voluntary membership organisation, with a mission to lead improvements in the socioeconomic and environmental performance of the natural rubber value chain. GPSNR currently has 300+ members which represents over 60% of global natural rubber volume.

At GPSNR, we value diversity in experiences and backgrounds. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving sustainability and equity practices in supply chains. Diversity for us not only includes race and gender identity, but also nationality, age, disability status, parenthood, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.

ABOUT YOU

You are driven by a passion to generate meaningful change in the tropical commodity sector, particularly through enhancing the livelihoods and capabilities of smallholder farmers. Your main responsibilities include support the operational processes of the Shared Investment Mechanism, overseeing the implementation and monitoring of SIM projects, and facilitating smallholder participation in the platform, ensuring they are actively engaged and well informed about ongoing initiatives. You communicate clearly across cultures, work well independently, and can manage competing priorities in a fast-paced, international environment. You bring both operational rigour and the interpersonal warmth needed to engage effectively with diverse stakeholders.

KEY RESPONSIBILITIES

● Support the management of GPSNR Shared Investment Mechanism process, including overseeing open calls for SIM projects, evaluation cycles, fund tracking, and coordination with working groups, governance bodies, and finance. Ensure templates, documentation, and guidance materials are maintained and accessible.

● Support the management of full project lifecycle for SIM funded projects, from agreement negotiation through implementation monitoring to reporting and close out. This includes managing contracts and payments, reviewing progress reports, identifying and mitigating/escalating risks, and ensuring alignment with deliverables, timelines, budgets, and GPSNR requirements.

• Plan and conduct field visits to verify GPSNR project implementation, engage with project stakeholders, and prepare field reports with findings and recommendations.
• Support smallholder engagement activities, including coordination of interpretation and translation, meeting logistics, stakeholder communications, maintenance of smallholder records and onboarding processes, and manage the Rubber Wiki platform.
• Support the communications team in activities related to smallholder engagement and SIM projects, including developing relevant communication content.
• Contribute to broader organisational workstreams, including administrative support, meeting coordination, and cross team collaboration.
• Perform additional duties as assigned.

REQUIRED COMPETENCES & QUALIFICATIONS

• Ability to manage a broad range of responsibilities, including administration and finance, while handling multiple priorities effectively.
• Strong project management skills, with the ability to manage multiple projects and processes across different geographies and stakeholder groups.
• Excellent organisational and administrative skills with strong attention to detail and accuracy.
• Self-disciplined and proactive, with good judgment in identifying and escalating risks and the ability to work independently with minimal supervision.
• Clear and effective communication skills to ensure efficient and effective information exchange.
• High level of emotional intelligence and sensitivity when engaging with stakeholders from diverse backgrounds, including team members, smallholder farmers, corporate representatives, civil society, and government partners.
• Strong problem solving ability and adaptability to changing conditions and competing priorities.
• Initiative in developing strategies, procedures, and documentation templates to support platform operations.
• High level of emotional intelligence and team citizenship.
• Willingness to travel to project sites in natural rubber producing countries, including Southeast Asia and West Africa.

ADVANTAGEOUS COMPETENCES & QUALIFICATIONS

• Proficiency in second languages, particularly Bahasa Indonesia, French, or Thai.
• Prior experience in project management in the sustainability, agriculture, or development sector.
• Experience in stakeholder coordination, fund administration, or governance processes in an international or multistakeholder environment.
• Familiarity with natural rubber supply chains, smallholder livelihoods, or tropical commodity sectors.
• Familiarity with digital platforms for knowledge sharing or community engagement.

Raffles Place

ASAP Till end Dec 2026
8.45am to 6.15pm (Mon to Fri)

• Attached to Financial Compliance Department
• Review and investigate all transaction alerts generated by Transaction monitoring system
• Timely review of ad-hoc escalated review from other functional units within the AML team.
• Communicate with relevant business line and other functional units to provide AML and transaction monitoring advisory, expertise and all transaction monitoring matters
• Due Diligence and background check on suspicious cases/alerts
• Ensure timely escalation of alerts, and escalate suspicious transaction reports (STRs) appropriately
• Contribute and maintain KRI (Key Risk Indicators) for Transaction monitoring Team
• On an adhoc basis, may be involved in other FCC related work as assigned

Jessica Nguyen Huynh Thanh Truc

CEI Reg. No. R23113787

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.

To carry out contract tendering and contract administration work.

Source for suppliers and prepare costing.

Ensure progress of work is within budget and timelines as well as quality and safety objectives.

Assist project engineer in managing contract variation and preparing of project claim.

Manage and oversee the day-to-day construction activities of the project

Assist in design and drawing proposal if require.

To take direct instruction from the management to carry out others duties related to the business of the company.

• Attached to Financial Compliance Department
• Review and investigate all transaction alerts generated by Transaction monitoring system
• Timely review of ad-hoc escalated review from other functional units within the AML team.
• Communicate with relevant business line and other functional units to provide AML and transaction monitoring advisory, expertise and all transaction monitoring matters
• Due Diligence and background check on suspicious cases/alerts
• Ensure timely escalation of alerts, and escalate suspicious transaction reports (STRs) appropriately
• Contribute and maintain KRI (Key Risk Indicators) for Transaction monitoring Team
• On an adhoc basis, may be involved in other FCC related work as assigned

Joy Yeow Zhi Qian
(CEI Registration No: R2096261)
Recruit Express Pte Ltd (EA Licence No: 99C4599)

Responsibilities:

• Assist in the implementation and management of food safety (HACCP & ISO 22000) and quality assurance programmes across the Central Kitchen and outlets (local and overseas).
• Conduct training for staff on Standard Operating Procedures (SOPs), food hygiene, and proper food handling practices.
• Support QA testing programmes and new product development initiatives.
• Perform regular inspections and audits to ensure compliance with food safety and quality standards.
• Investigate feedback from customers, outlets, and Central Kitchen, and recommend corrective actions.
• Ensure strict adherence to SOPs across all operational sites.
• Liaise with vendors and contractors on maintenance and compliance matters related to food safety and QA.
• Support continuous improvement initiatives to enhance food safety and quality standards.

Requirements:

• Diploma in Food Science & Technology or a related field.
• Minimum 3 years of relevant QA experience in the F&B industry (e.g., central kitchen, manufacturing, or inspection environments).
• Basic knowledge of food safety standards such as HACCP and ISO 22000.
• Good communication skills in English and Mandarin to liaise with Mandarin-speaking stakeholders.
• Detail-oriented, proactive, and self-motivated with a strong sense of initiative.

EA License No: 18C9123

EA Personnel: R25126753 (Samuel Tan Zihui)

• $12.00/Hour (No need Experience)
• Morning Shift: Mon–Fri 7:00am–3:00pm | Sat 7:00am–1:00pm
• Afternoon Shift: Mon–Fri 3:00pm–11:00pm | Sat 1:00pm–7:00pm
• Walking Distance from Woodlands MRT Station
• Can choose shift

Responsibilities

• Perform visual inspections to identify product defects
• Ensure products meet quality standards
• Report any issues promptly to supervisors

Requirements

• No formal education required
• No experience welcome

Soo Kok Ee (Jeffrey)

Registration No: R1436761

Responsibilities

• Develop and execute automated test scripts using Playwright

• Design and maintain scalable automation frameworks and ensure high test coverage

• Perform SIT and UAT automation aligned with business requirements

• Collaborate with developers, product owners, and stakeholders to understand user stories

• Participate in Agile ceremonies and contribute to test strategy

• Ensure stability, reliability, and continuous improvement of automation suites

Requirements

• Degree / Diploma holder in Computer Engineering or related discipline

• 3+ years in software testing with strong automation experience

• Hands-on expertise in Playwright (TypeScript)

• Experience with Salesforce testing (preferred)

• Good understanding of Agile/Scrum

• Strong skills in requirement analysis and stakeholder communication

• Experience with CI/CD integration is a plus

Licence no: 12C6060

Job Title: UAT Tester (Contract until December 2026)

Job Overview
This role supports user acceptance testing (UAT) to ensure systems meet business requirements and function effectively before implementation.

Key Responsibilities

• Work with stakeholders to understand system requirements, features, and workflows
• Plan and prepare test scenarios, test cases, and test data
• Execute test plans and identify defects or issues
• Validate system functionality, including handling of exception scenarios
• Document test results and report issues clearly to relevant stakeholders
• Support system readiness prior to implementation

• Experience in testing a software application and are familiar with testing process and methodologies are added advantages
  
  Interested applicants may email resume to kellychooi@recruitexpress.com.sg

  Chooi Kelly (CEI Registration No: R25136207)

  Recruit Express Pte Ltd (EA: 99C4599)

  We regret only shortlisted candidates will be contacted

• Strong hands on technical skills
• Regional role
• People centric environment and value talents

about the company
My client is looking for a Senior Executive, IT Security & Compliance who will play a key role within the team to helpshape their cybersecurity operations.

about the job

• Serve as the Global ISMS Management Representative, owning the ISO/IEC 27001 lifecycle and evolving our governance framework.
• Provide hands-on technical and operational oversight for SIEM, EDR, and DLP stacks to pre-emptively neutralize risks.
• Act as the primary security lead for enterprise clients, ensuring PDPA compliance and managing high-stakes security questionnaires.
• Lead Proof-of-Concept (PoC) activities to validate new security technologies from a risk perspective.
• Coordinate security incident response activities, including tabletop exercises, classification, escalation, and post-incident reviews.
• Monitor emerging threats to ensure detection capabilities evolve. Identify gaps and evaluate new security technologies (e.g., SSE, PAM, Vulnerability Management) from a risk perspective.
• Coordinate periodic vulnerability scans and penetration testing, ensuring successful remediation and retesting.

skills and experience required
Minimum 5 years of experience and a proven track record in managing information security, specifically covering both governance and operational security.

Proven experience serving as an ISO 27001 ISMS representative and coordinating SOC 1/SOC 2 audits.

Strong understanding of cloud security (AWS/Alibaba Cloud preferred), encryption, IAM, network security, and endpoint protection.

Ability to interpret SIEM alerts, EDR findings, cloud security logs, and vulnerability results. 

Preferred certifications include CISSP, CISM, CCSP, or ISO 27001 Lead Implementer/Auditor.

Whats and offer
The permanent opportunity for an Senior Executive, IT Security & Compliance, will pay a salary range of $ 7,000 - $ 9,000 plus benefits. 

To apply online please use the 'apply' function, alternatively you can reach me at
https://www.linkedin.com/in/Oliviatoh-032330132/. (EA: 94C3609 / R22109942)