Total 2,284 Senior Executive level Customer Service job vacancies

About Community Mental Health Department:

Our Community Resource, Engagement and Support (CREST) teams support clients who are at risk of or diagnosed with mental illness as well as their caregivers. The teams provide basic emotional support and monitoring of their mental health conditions through home visits and service linkages.

Responsibilities:

• Support any networking events with stakeholders such as government agencies, grassroots, and community-based organizations to raise awareness of mental health
• Support mental health screening events to identify those who are at-risk/diagnosed with mental health conditions and connect them with the right services for early diagnosis and treatment
• Provide basic emotional and cognitive support to clients who are at-risk/diagnosed with mental health conditions and/or their caregivers and link them up with relevant services based on their needs
• Ensure proper maintenance of case documentation and timely submission of reports to external parties
• Support the run of a caregiver support group

Requirements:

• Diploma Holder preferably with some social service experience
• Passionate to work in the mental health sector and community services
• Good communication skills (oral, written, bilingual) and interpersonal skills
• A team player who can also work independently
• Detail-oriented in keeping proper documentation
• This position is on a contract basis

Work Location: Sengkang/ Teck Whye

Work Service Area:

• Paya Lebar & Serangoon
• Bukit Panjang SMC, Cashew & Zhenghua
• Limbang & Yew Tee
• Bukit Timah, Clementi & Ulu Pandan
• Brickland & Choa Chu Kang

(If you have specific preference on the work service area, please indicate in the application form)

If you are interested to join us, please apply via Fei Yue Career Portal.

For your privacy and security, kindly refrain from including your NRIC number in your application form or resume. Please note that we do not accept hardcopy resumes.

Job Summary: As a Customer Relations Associate, your role is pivotal in shaping a positive and enriching experience for both internal and external customers. Serving as a key touch point, your responsibilities span across crucial aspects of customer service, administrative efficiency, team collaboration, and ensuring a safe and conducive learning environment.

Key Responsibilities:

Customer Service

• Attend to customer inquiries via walk-in, chat, phone and email in a promptly and proactive manner.
• Understand the customers’ needs and maintain a continuous high level of customer service delivery and satisfaction.
• Create a warm and high quality customer service experience.
• Establish rapport and build good relationships with the customers.
• Work closely with other departments to meet customer needs and enhance service quality.
• Training will be provided to acquire knowledge of the programmes, services and operation process.

Administration

• Keep detailed and accurate records of customer interactions, transactions, and documentation.
• Process monthly fee payments into the system.
• Provide support to teachers.
• Ensure the safety and well-being of all students at the Centre.
• Ensure smooth operation at centre daily.
• Any other ad-hoc projects or assignments which might be assigned from time to time.

Requirements & Skills

• Be able to work 4 weekdays (1.15pm - 9.45pm), and 1 weekend (8.15am - 6.45pm)
• GCE ‘O’ Level, NITEC Certificate, Diploma, or Degree in any field
• Proficient in MS Office (Word and Excel)
• At least 1 year of customer service-related working experience
• Strong customer-focused personality and mind-set
• Pleasant and cheerful disposition
• Excellent interpersonal communication skills

What you can expect as part of the Mind Stretcher family:

1) Variable bonus

2) Medical, Dental & Hospitalisation/Surgery benefits

3) Structured career & salary progression

4) Wide range of staff awards (long service, best rookie, most innovative etc)

5) Attractive staff discounts for MS programmes

6) MS Gifts to Staff (Birthday, CNY, Teachers' Day, etc)

7) Employee Health Programme (In partnership with HPB)

8) Waiver of fees for MS programmes (for MS staff serving at least 5 years)

9) Free public speaking training (Mind Stretcher Toastmasters)

10) On-the-job training & Structured Training

11) Free Staff Welfare events (D&D, CNY celebrations, Staff Bonding etc)

12) Monetary incentives for Teachers & Sales Staff

13) Corporate Discounts (Telcos, Computer & Peripherals, Hotel)

14) Staff/ Student Referral Incentive Scheme

DESCRIPTION OF ROLE 

The Administrative Support Executive is responsible for providing end-to-end operational and administrative support to the Commercial team, ensuring the timely execution of category action plans, accurate system and master data maintenance, effective coordination with suppliers and internal stakeholders, and seamless delivery of promotions and commercial activities.

Key Responsibilities

• Partner closely with the Commercial buyer to support assigned categories in achieving sales, profit, income, market share, and productivity targets.
• Coordinate and execute category action plans, ensuring timely implementation to meet commercial objectives.
• Provide end-to-end administrative support for new supplier onboarding and new product development (NPD) processes.
• Ensure all cost, price, and commercial changes are accurately and promptly updated in the system.
• Manage timely creation and maintenance of new articles and item master data.
• Support the administration and monitoring of consignment-related activities.
• Maintain accurate, timely promotional downloads and coordinate approvals for press advertisements.
• Support weekly promotion commitments and work cross-functionally with Operations, Marketing, Supply Chain, and suppliers to ensure smooth execution.
• Liaise with suppliers on administrative updates, documentation, and operational requirements.
• Ensure timely and accurate submission of documents for system maintenance and master data updates.
• Proactively support internal stakeholders and communicate potential risks or issues that may impact business operations.
• Perform other ad-hoc duties as assigned to support the Commercial buying team team.

About You

• Diploma or Degree in any discipline.
• Prior administrative or coordination experience/internship is preferred.
• Strong proficiency in Microsoft Office, particularly Excel (e.g. Pivot Tables, VLOOKUP).
• Knowledge of SAP or similar ERP systems is an advantage.
• Strong communication and coordination skills with the ability to work across multiple stakeholders.
• Meticulous, detail-oriented, and highly organised, with the ability to manage multiple tasks concurrently.

1. Customer & Guest Handling: Attend to customer feedback and complaints in a prompt, professional, and empathetic manner, ensuring issues are resolved effectively to deliver a positive guest experience aligned with MBS service expectations. Be supported by established guidelines and team collaboration to manage service recovery effectively.

2. Tenant Coordination: Liaise with foodcourt tenants on operational matters, including service standards, feedback follow-ups, and issue resolution, ensuring tenants uphold a consistent, customer-centric service approach. Build positive working relationships with tenants to encourage cooperation and continuous improvement.

3. On-Ground Operations: Monitor daily foodcourt operations to ensure cleanliness, service quality, and compliance with operational guidelines, maintaining an environment that reflects hospitality standards expected at Marina Bay Sands. Maintain a visible on-ground presence to support both tenants and customers in a dynamic environment.

4. Problem Resolution: Investigate and resolve operational and customer-related issues proactively, coordinating with tenants and internal teams when necessary to ensure swift recovery and service excellence. Exercise sound judgment and adaptability when handling different situations across customers and tenants.

5. Communication: Act as the main point of contact between customers, tenants, and management to ensure smooth operations and a seamless guest journey across all touchpoints. Be comfortable toggling between customer-facing interactions and operational coordination.

6. Reporting & Documentation: Record incidents, complaints, and feedback for tracking, analysis, and continuous service improvement. Contribute insights to improve processes and prevent recurring issues.

Responsibilities

• Work closely with the Assistant Manager and provide courteous services to guests and responds efficiently and tactfully to guests' complaints, requests and enquiries
  
• Liaise closely with Concierge, Reception and Front Office cashier on guests' arrivals and departures
  
• Establish contacts with house guests/ long staying guests and renders assistance when neccessary
  
• Make courtesy calls to guests
  
• Requisite and keep stock of promotional materials for daily operations
  
• Ensure efficient and courteous services in baggage, transport handling and general enquiries
  

Requirements

• O-Level or equivalent
  
• Willing to perform rotating shifts
  
• Positive attitude with outgoing personality and good communication skills
  
• Experience in hospitality and knowledge of Opera will be advantageous
  

Available Location: 

• Orchard Rendezvous Hotel

Responsibilities

• Work closely with the Assistant Manager and provide courteous services to guests. Respond efficiently and tactfully to guests’ complaints, requests and inquiries.
  
• Provide courteous and efficient service, striving to fulfill each guests’ request whenever possible. Ensure all telephone calls are promptly handled within three rings.
  
• Handle cashiering functions and adhere to the residence’s Standard Policies & Procedure.
  
• Maintain good guest relations with in-house guests at all times, projecting a courteous and hospitable attitude.
  
• Be familiar with all room types and rates in the hotel, as well as their availability status and upsell whenever possible.
  
• Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow-up when necessary and submit glitch reports as necessary.
  
• Ensure guest room security, emergency, and fire procedures are followed, and encourage the use of Safe Deposit boxes (El-Safe) while adhering to related policies & procedures.
  
• Acquire knowledge of hotel facilities, functions, major city attractions, and events to provide accurate information to guests upon request. Maintain a professional, courteous working relationship, and ensure effective communication with all hotel personnel.
  
• Maintain a well-groomed appearance and a tidy work area, upholding the highest standard of personal grooming.
  
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.
  

Requirements

• Minimum Diploma in Hospitality, Tourism, or related field.
  
• Prior experience in Front Office or Guest Services preferred.
  
• Strong communication and problem-solving skills to handle guest enquiries and feedback effectively.
  
• Leadership qualities with the ability to guide and support team members.
  
• Well-groomed and professional in appearance and conduct.
  
• Willing to work rotating shifts, weekends, and public holidays.
  

Sentosa Cluster: 

• The Barracks Hotel Sentosa
  
• The Outpost Hotel Sentosa
  
• Oasia Resort Sentosa
  
• Village Hotel Sentosa

Responsibilities:

• Support and manage daily sales operation
• Handle quotation, and knowledgeable in purchase orders, delivery orders, sales orders & invoices
• Respond to high volume of inquiries through calls & emails to provide solutions to customer issues
• Connect with existing key customer contacts if needed
• Collaborate with internal teams like Finance, Procurement, Logistics, and Marketing to facilitate smooth processes
• Assist in preparation & submission of relevant reports and documents for tenders
• Attend regular online/offline product training sessions arranged by vendors to keep to date to latest technology

Requirements:

• Diploma in Business or a related field.
• Preferably 1-2 years of experience in a similar role.
• Experience with computer hardware, software, or maintenance contracts is a plus.
• Comfortable working in a fast-paced and dynamic environment.
• Excellent at building and maintaining strong relationships with customers and internal team
• Proficient in Microsoft Office & Excel

Job duties & responsibilities:

• Provide safe and accurate medication dispensing and comprehensive medication education to patients and caregivers
• Perform medication reviews and interventions to prevent and/or resolve drug-related problems with appropriate therapeutic recommendations to enable safe and cost-effective medication therapy
• Assist in the supervision of pharmacy technicians/assistants in routine patient care activities in outpatient pharmacy
• Assist in the clinical education of students, trainees, healthcare professionals, and/or pharmacy technicians/assistants
• Participate in research and/or quality improvement activities in collaboration with relevant stakeholders

Job requirements:

• Degree in Pharmacy (or equivalent)
• Registered Pharmacist with Singapore Pharmacy Council
• Clinical practice experience of at least 3 to 8 years

Upgrade from retail or call centre into a premium financial environment.

Work with gold & silver investments and handle high-value clients in a professional showroom setting.

Founded in 2002, Mind Stretcher is the market-leading tuition & enrichment chain in Singapore, with 25 centres island-wide and an annual enrolment of over 20,000 courses. As Educators with a Difference, we seek to inspire & stretch the potential of all students, regardless of their individual abilities. We welcome like-minded talents who care deeply about nurturing & educating our future generation.

We want YOU if you are a “Mind Stretcher”!

We invite charismatic and suitably-qualified Student Care Teachers who are committed and passionate about nurturing the young to join us. If you are looking for a fulfilling career guiding, inspiring and stretching young minds, then you have come to the right place!

What You'll Do:

• To facilitate and carry out the following daily operations routine:

1. Set appropriate classroom rules

2. Ensure that the classroom has an environment that is clean and conducive to work in at all times

3. Students are to be supervised at all times

• To adhere to the routine and rules of the centre

• To ensure the safety and security of the students during student care hours

• To facilitate social interactions among students and provide support and encouragement should a need arises

• To be familiar with a student's medical conditions and dietary restrictions, etc.

• To adhere to the specific guidelines given by the Centre Manager as well as the roles assigned by the Centre Manager

• To work as a team and share the collective responsibilities

• Maintain order and cleanliness in the classrooms
  

Education/Certifications/Technical Skills:

• Diploma in Early Childhood Education or a related field is preferred.

• First Aid and CPR certification is an advantage.

• Good organizational and multitasking skills.

• Effective communication and interpersonal skills.

• Ability to create a positive and nurturing learning environment for students.
  

Experience:

• Previous experience in student care or childcare roles is preferred.

• Familiarity with educational and recreational activities for children.
  

What You'll Get:

• Job security with a very Established Education Group

• Medical and Dental Benefits

• Various Staff Benefits & Privileges

• Training & Development; On-the-job Learning

• Structured Career & Salary Progression

• Great & Passionate Colleagues; Vibrant Environment

• Manage walk-in policyholders’ and Financial Representatives’ queries / requests on policy related matters queries/requests (Life and General Insurance) within stipulated time;
• Ensure unresolved issues over the counter are promptly followed up within stipulated time;
• Assess and manage appeals, feedbacks and minor complaints from policyholders, Financial Representatives and business partners;
• Provide excellent customer service experience;
• Manage customer feedbacks/complaints with a good closure within the operational turnaround time.
• Other incidental “ad hoc” duties to ensure smooth functioning of various touch points such as assisting Digital Comms and Call Centre; 
• May be rotated amongst the different Service Centres;
• Undertake projects or other responsibilities as assigned

What we are looking for

• Minimum GCE ‘A’ Levels/ Diploma/ Degree holder from recognized institution
• Preferably with 2 to 3 years of customer service experience

Interested candidates please send in your resume to:
Topaz Liang Huimin (CEI No. R1104500), email to: west1@recruitexpress.com.sg
EA License No: 99C4599

Job Expectations

• Create positive and memorable guests’ experiences within the hotel lobby and reception area.
  
• Collaborate closely with the Assistant Manager to provide courteous and efficient services to guests. Responsively and tactfully address guest complaints, requests, and enquiries.
  
• Maintains comprehensive and accurate knowledge of guests’ arrivals, events, amenities, outlets, and general information.
  
• Maintains close communication with Concierge, Reception, Bell Counter, and Front Office Cashier regarding guest arrivals and departures.
  
• Ensure efficient and courteous service in baggage and transport handling as well as general enquiries.
  
• Approach any additional tasks assigned by superiors diligently and professionally.
  

Sentosa Cluster

• Oasia Resort Sentosa
  

Requirements

• Minimum completion of PSLE or its equivalent.
  
• Able to work rotating shifts, weekends and Public Holidays.
  
• Positive attitude with an outgoing personality and good communication skills.
  
• Those without experience are welcome to apply.

We are looking for a proactive and customer-focused Retail Operations Executive to support the daily operations of our retail store. This role plays an important part in ensuring smooth store operations, delivering excellent customer experiences, and supporting sales performance.

Key Responsibilities

• Support the Retail Manager in the day-to-day running of the store
• Lead and supervise casuals to ensure smooth retail operations and excellent customer service
• Manage point-of-sale (POS) transactions, credit card and digital payments, while ensuring accurate daily reconciliation.
• Monitor inventory levels, coordinate stock replenishment, and liaise with suppliers
• Prepare weekly sales and inventory reports to support business decisions
• Follow up on customer feedback and ensure service recovery where needed
• Maintain accurate updates in POS and inventory systems
• Support visual merchandising and retail campaigns to enhance store presentation and sales

Requirements

• Diploma in Business, Marketing, Retail Management, or related field
• At least 1 years of retail operations experience
• Familiar with POS systems, cashiering, and inventory management
• Proficient in Microsoft Office (especially Excel)
• Customer-focused with good communication and interpersonal skills
• A team player who is organized and comfortable working in a fast-paced retail environment
• Able to work retail hours, including weekends and public holidays

Job Description

As a Customer Service Executive at JIJI PTE LTD, you will be the frontline of our e-commerce operations, supporting customers across multiple platforms. You'll handle enquiries, resolve issues, and ensure every customer enjoys a seamless shopping experience—from order to delivery.

Key Responsibilities

• Respond promptly to customer enquiries via chat, email, and phone
• Assist customers with order tracking, product enquiries, and aftersales support
• Coordinate with logistics and internal teams to resolve delivery or stock issues
• Handle return/exchange requests and follow up with customers professionally
• Update customers on order statuses and ensure timely resolution of issues
• Maintain service quality and support platform ratings (e.g. Shopee, Lazada, website)

Requirements

• Entry-level candidates are welcome; training provided
• Strong communication and problem-solving skills
• Customer-first mindset and a calm, professional attitude
• Able to multi-task in a fast-paced, e-commerce environment

Why Join Us?

Friendly and supportive team culture

Opportunities to grow within a fast-moving e-commerce company

Apply now and help us deliver better online shopping experiences at JIJI!

Job Summary

Support import and export shipment processing by coordinating with customers, carriers, and agents to ensure timely clearance, documentation, billing, and shipment monitoring for smooth logistics operations.

Responsibilities

• Support processing and arrangement of import and export shipments to meet delivery schedules
• Coordinate shipment clearance, delivery, and collection with customers, overseas agents, carriers, NVOCC, and co-loaders
• Prepare and handle complete import and export shipment documentation accurately
• Enter job information into the system to maintain up-to-date shipment records
• Manage billing and costing processes to ensure prompt and accurate invoicing to customers
• Prepare shipment manifests for carrier and customs use
• Liaise with carriers, feeder operators, vendors, overseas offices, and customers to resolve shipment issues
• Monitor vessel berthing schedules and shipment arrival and departure dates daily
• Communicate with service providers and customers to arrange shipment details and resolve discrepancies
• Track shipment status including short landed cargo, surveys, and missing items to ensure shipment integrity
• Utilize DG Declaration, Portnet, and Tradenet systems for shipment compliance and documentation (advantageous skill)
• Perform other ad hoc duties as assigned to support logistics operations

Required competencies and certifications

• Minimum GCE “N” or “O” level qualification
• 1 to 2 years of experience in shipping or freight forwarding
• Proficient in PC applications including MS Word and Excel
• Strong communication and customer service skills to interact effectively with internal and external stakeholders
• Detail-oriented and organized to manage shipment documentation and billing accurately
• Team player with a positive and pleasant working attitude

Preferred competencies and qualifications

• Experience or knowledge in handling DG Declaration, Portnet, and Tradenet systems (not mandatory but advantageous)