Total 13,778 Others level Customer Service job vacancies

Job Responsibilities:  

Incident Management 

Manage the Incident Management (IM) space, ensuring timelycommunication and coordination, including coverage outside regular hours when required and as well weekends rotational on call duty 

Oversee and continuously improve the Incident Management process, ensuring it is well-documented, understood, and consistently followed. 

Monitor performance metrics and dashboards to identify and drive process improvements. 

Serve as the escalation point for high-impact incidents and lead Major Incident Management, including formal declaration and activation of the Major Incident Team (War Room/Virtual Command Centre). 

Coordinate resolution/recovery efforts, ensuring efficient resource use and clear stakeholder communication. 

Update and maintain accurate and detailed incident records in the ITSM tool, capturing key events, decisions, and actions. 

Problem Management 

Manage the Problem Management function to strengthen ITSM/ITSO practices. 

Perform Root Cause Analysis using methods such as 5 Whys, Ishikawa, or Kepner-Tregoe. 

Present the RCA in the PM Review forum and permanent fix and drive continuous improvement of the technology service Operations. 

Train and support members on problem management processes, emphasizing RCA processes & protocols. 

Work with the ServiceNow team to improve the ITSM Problem Management module according to ITIL 4 standards. 

Conduct lessons learned to strengthen prevention and response strategies. 

Job Requirements: 

A minimum of 6 years of experience in the IT Service Management space operating as an Incident Manager or Problem Manager. 

Lead and manage the Problem Management function to strengthen overall ITSM/ITSO practices and enhance service reliability. 

Perform structured Root Cause Analysis (RCA) using proven methodologies such as 5 Whys, Ishikawa (Fishbone Diagram), and Kepner-Tregoe to identify underlying causes of recurring issues. 

Present RCA findings and permanent corrective actions in the Problem Management Review Forum, driving continuous improvement across technology service operations. 

Collaborate with cross-functional teams to ensure timelyimplementation of permanent fixes and preventive measures. 

Train and mentor team members on Problem Management processes, emphasizing RCA techniques, documentation standards, and adherence to ITIL 4 protocols. 

Partner with the ServiceNow platform team to enhance and optimizethe Problem Management module, ensuring alignment with ITIL 4 best practices and organizational needs. 

Facilitate “lessons learned” sessions following major incidents or problems to strengthen prevention, response, and recovery strategies. 

Continuously review and refine Problem Management processes to improve efficiency, reduce recurrence, and support proactive service stability. 

Key Responsibilities

* Provide administrative and customer service support to the Safety Sales team and Key Account Managers.

* Prepare and submit government tenders via GeBIZ.

* Handle customer enquiries on products, pricing, quotations, order status, and delivery timelines.

* Process customer purchase orders (POs) and generate relevant sales reports.

* Verify pricing and commercial terms before order confirmation and processing.

* Coordinate closely with the logistics team to ensure timely fulfilment and delivery of orders.

* Follow up with local customers on enquiries, order updates, and delivery arrangements.

* Liaise with Purchasing for procurement arrangements when required.

* Prepare quotations in line with company policies and guidelines.

* Support general departmental administrative duties and ad hoc tasks assigned by management.

* Participate in Workplace Safety & Health (WSH) activities and responsibilities.

Requirements:
* Diploma in Business Administration/Sales & Marketing or any other relevant discipline
* Minimum five (5) years experience in a similar role
* Proficiency in Microsoft office, SAP system

For interested candidates, please submit your latest resume to jacquelinefong@recruitexpress.com.sg

Jacqueline Fong Hsin Ting (R21103226)

Recruit Express Pte Ltd

Company Reg. No. 199601303W

EA License Number: 99C4599

Working Hour

• Mondays to Fridays: 10:00 am to 7:00 pm

Key Roles

1. Maintain general cleanliness of school areas, classrooms, and cleaning equipment used.

2. Provide logistical support for school events and activities, including moving and arranging furniture and equipment.

3. Escort contractors and ensure they carry out only work specifically authorized by the School.

4. Before leaving the school, ensure all lights, fans, and air conditioners are switched off, doors and roller shutters are locked, and the school alarm system is activated.

5. Perform any other duties assigned by the OM, AM, or School Leaders.

Skills & Experience

• At least 3 years of relevant working experience as an Operations Support Officer (OSO) in a school setting
• Competent in using common smartphone apps (e.g., internet browser, Singpass, WhatsApp) and walkie-talkies

Service Engineer

• Working Location: Gul Circle
• Working Hours: 5 days, Mon - Fri, 8:00am – 5:30pm
• Salary: $3,000 to $4,000

Requirements:

• Min Diploma in Mechatronics Engineering or equivalent with 5 to 8 years’ experience with container handling cranes or similar heavy engineering equipment.
• Good knowledge and experience in debugging PLC programs, diagnostics and electrical & hydraulic controls & feedback.
• Willing and able to travel at short notice in the region.

Responsibilities:

• Commissioning, troubleshooting, on-site training & technical support on freight container handling equipment in ports in Asia, Australia, the Middle East and Africa.
• Provide feedback to designers and factory personnel on any issues found on site.
• Proposals for new features and enhancements on equipment in service & assist sales teams with compiling quotes.
• For the Middle East and Africa, the position is based in the United Arab Emirates with primary focus on the Port of Neom, Saudi Arabia.
• For Asia and Australia, the positions are based in Singapore.

Interested applicants kindly submit your resume through here or Whatsapp +65 9019 3218 (Joevy), and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

Tan Yu Jing Reg No: R26161199

The Supreme HR Advisory Pte Ltd EA No: 14C7279

1. Provide general administrative and clerical support to ensure efficient office operations.
2. Answer and direct phone calls; handle inquiries and correspondence.
3. Organize and maintain files, records, and documents.
4. Schedule meetings, appointments, and travel arrangements.
5. Assist in preparing reports, memos, and other documents.
6. Manage office supplies and coordinate with vendors.
7. Support other departments with administrative tasks as needed.

Time and Work Location - 9.30am to 7pm at Depot Road

To deliver excellent service quality at service counters which handle customer registrations and processing, enquiries and requests in accordance to service standards, processes and policies.

The individual is responsible to provide consistent and excellent quality services to the visitors, which may include VIP visitors, and to achieve service standards for frontline customer services.

Key responsibilities and functions include:

1. Receive and welcome the visitors with a polite and cheerful disposition
2. Register and enroll visitors facial recognition efficiently and accurately
3. Provide efficient queue management and crowd control where needed
4. Protect and maintain accurate and updated visitor records according to PDPA requirements
5. Key management including issue, return and accounting for all keys on a daily basis
6. Able to multitask and to work fast
7. Respond and explain appropriately to public enquiries and requests according to guidelines and policies.
8. Monitor attendance and prepare report as needed.
9. Comply and adhere to SOPs, policies, guidelines and processes
10. Flexibility to change roster should there be a need to.
11. Manage records, documents and files in support of required activities for pre-enlistment. This would include organising and updating records and files, scanning and uploading of documents to system.
12. To participate in digitisation exercises, organising files and documents as necessary.

• Track record for excellent Customer Service
• Able to learn quickly and adapt to changes.
• Good interpersonal and communication skills
• Good command of English (written and spoken).
• IT savvy and familiar with common software.
• WSQ certification in customer service is an advantage

Job Description 
 

• Take charge of entire clinical nursing practice in a Senior Care Centre 

• Take charge of nursing care for elderly clients; including fall risks and hospitalization processes    

• Take charge of medical procedures in an outbreak of infectious diseases 

• Conduct client assessments during admissions and periodic reviews   

• Participate in multidisciplinary case discussions  

• Oversee adequacy of medical supplies and equipment 

Job Requirements and Qualifications: 

• Diploma in Nursing – Registered with the Singapore Nursing Board  

• Minimum 5 years of nursing experience in a hospital or eldercare setting 

• Good communication and interpersonal skill  

• Experience in caring for elderly clients and those with dementia 

• Possess a passionate disposition to care for frail seniors 

• Be able to conduct care programmes for seniors; e.g. daily news/healthcare reviews/cooking therapy/art & craft/singing/dancing, remininiscence therapy; etc. 
  

  Please send your resume in MS WORD apply via APPLY NOW indicating your current and expected salary.

  We regret that only shortlisted candidates will be notified.

  Note: In compliance with Personal Data Protection guidelines, we do not require indication of your NRIC or Foreign Identification numbers in your CV/Job Application Form. Your CV and/or Job Application will be retained for a period of 1 year, and we will respectfully destroy these documents thereafter (in the event your job application is unsuccessful).
  

  “This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”). 

  e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

  By applying for this role, you consent to PCF Sparkle Care’s PDPA and e2i’s PDPA.”

Customer Service Executive (Sea freight)

5 days, 8.45am-6pm, 1 half Sat (9.30am-12pm) once in every 3 months

Salary: $2800- $3200, open to negotiate depends on experience

Location: Jalan Pemimpin, Singapore 577177 (Marymount)

Responsibilities:

• Provide support to the sales department
• Coordinate between customers, transporters, warehouses, and internal teams
• Prepare documentation for import, export, transshipment, and delivery order (D/O) release
• Verify all related costs and charges
• Handle customer enquiries on freight rates, shipment tracking, and related matters
• Liaise with overseas agents and customers to ensure smooth shipment processes

Requirements:

• Min 1-2 years of working experience in freight forwarding is required for this position.

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279

• Salary: Range: $2,000 - $2,400 
• Working Days: 5 days, Monday to Friday
• Working Hours: 8.30am to 5.30pm
• Location: West – Jurong East / Toh Guan

Responsibilities:

• Respond to scheduled and unscheduled maintenance service requests at customer premises.
• Troubleshoot and repair system abnormalities during maintenance service calls.
• Perform maintenance service in accordance with Company Service Agreements.
• Supervise and control subcontractors’ work quality for maintenance works.
• Provide technical support to other departments’ staff.
• Perform other duties as assigned.

Requirements:

• Possess at least a Nitec or Higher Nitec in Electronic or Electrical Engineering
• 1–2 years’ relevant experience in service and maintenance of alarm, card access and CCTV systems.
• WSQ certifications such as Building Construction Safety Supervisor, Work-at-Height and Risk Management will be an added advantage

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

Monthly reconciliation of bank accounts using Xero
Managing HR functions including recruitment
Manage timesheets administration and payroll processing

Candidate must possess
Detailed oriented, organized, independent, reliable, resourceful, willing to learn and adapt, and a good team player, strong multitasking and prioritization skill
Proficient in MS Office

Working hours 9-6pm Mondays-Fridays
Salary: $12-$14 per hour

Contact Chan @ 87161632 for interview

Job Description

As a member and contributor of the Strategy and Innovation Office (SIO) team, you will lead and drive strategic planning and policy development, distilling insights in consultation with SNEC and SingHealth’s senior management and MOH to determine and prioritise short, mid and long-term strategies for sustained growth of SNEC as the flagship national eye centre catering to the eye care needs of more than 50% of our population.

You will lead and formulate strategic plans and engagement using various strategy development frameworks. You will also communicate the strategy development process, lead engagement with various levels of staff in the formulation of the strategy, encourage the integration of workflows and lead ad-hoc projects that will support and drive the centre’s strategies. You are also required also provide secretariat support for key management meetings and retreats to discuss ideas and initiatives, and co-ordinate overall strategic policies and directions to ensure congruence.

Corporate and Eye Care Strategy Planning and Development

• Lead and drive the end-to-end development of and engagement for the centre’s strategic plans and initiatives to ensure that they are robust, coherent and well-articulated.

• Support the implementation of the Enterprise Strategic Plan (ESP) by conceptualising initiatives, establishing execution frameworks, and developing monitoring mechanisms to track and report progress against planned deliverables. Continually monitor the healthcare and business landscape; conduct structured horizon scanning activities, including facilitating discussions on emerging healthcare trends and their implications, and developing thematic analyses to support strategic environmental scanning. Perform and integrate research, leveraging on internal and external data with ground-sensing and overarching national policies.

• Evaluate and analysis findings to identify new and emerging market opportunities, issues and challenges in the local and global environment.

• Organise seminars and events on review of ESP, emerging trends, cross-sector learning in relation to the ESP and organize learning journeys for management to other organisations.

• Facilitate the development and coordination of actionable implementation plans (short, medium and long term) aligned with the overall strategies.

• Engage stakeholders and decision-makers and communicate policy and other considerations, strategies and plans, and intended outcomes clearly and convincingly.

• Develop and execute strategic communications plans, including publications such as ESP E-Bulletins and Future Sights Reports, to maintain regular engagement and communications cadence with stakeholders

• Prepare and present strategy papers and presentations.

• Support the development of regular performance reports for management as well as facilitating cross-functional performance reviews for the leadership.

Strategic Relations/Partnership Management

• Provide oversight and guidance on strategic relations/partnership with external parties.

• Lead, develop and drive engagement on policies, procedures and process flow for review and approval of formalisation of strategic relations/partnership, including via MOUs, agreements and/or contracts.

• Monitor and track outcomes, deliverables, and status (renewal or cessation) of strategic relations/partnership, including via MOUs, agreements and/or contracts.

Population Health and Capitation Steering Committee (PHCSC)

• Review eye population health strategy and related workstreams.

• Ensure effective meeting management and succinct minutes of meeting, preparation of management reports and presentation slides.

• Follow-up on key action items (by stakeholders) to ensure they are closed and completed.

• Ensure strategic follow-through, propose systematic agenda management, and enhance committee knowledge through relevant insights sharing

Secretariat responsibilities

• Develop and maintain an efficient format for key leadership meetings.

• Provide timely summary of work plan implementation for HoD’s review.

• Ensure effective meeting management and succinct minutes of meeting, preparation of management reports and presentation slides.

• Follow-up on key action items (by stakeholders) to ensure they are closed and completed.

• Ensure strategic follow-through, propose systematic agenda management, and enhance committee knowledge through relevant insights sharing.

Job Requirements

• Bachelor's degree in Strategy, Business, Corporate Finance, Information Systems, or related field.

• At least 8 years’ of relevant work experience in corporate and healthcare strategic planning and development, business and management consulting, corporate planning, organizational development, finance, research and analysis or similar fields.

• Experience in supporting the senior management in to reviewing and formulating strategies/policies.

• Resourceful and a strong team player with excellent planning and analytical skills, as well as able to work well independently.   

• Strong achievement motivation, resilient, has a growth mindset, able to learn and adapt quickly. Enjoys problem solving, comfortable to navigate ambiguities and uncertainties.  Willingness to challenge boundaries and explore new experiences.

• Skilled and effective communicator (verbal, business writing, and presentation), possesses facilitation skills tailored to different groups of stakeholders and able to engage stakeholders of all levels.  Ability to distill concepts and communicate them in a concise, digestible and coherent manner.

• Proficient in leveraging digital and AI tools to enhance productivity and quality of deliverables and output.

• Highly numerate, with financial modeling knowledge preferred.  Data driven and comfortable in gathering, examining and analyzing data and deriving useful patterns, insights and translating them into actionable plans and strategies to guide decision making with strong business acumen and grounding in business operations.

• Relevant experience in healthcare and innovation-related fields would be an advantage.