Total 3,964 support analyst job vacancies

Note: **Prefer someone with more experience with application projects hosted on the cloud**

Employment Type: 1-year contract (renewable)
Eligibility: Singaporean ONLY

Job Overview:

We are seeking a proactive and service-oriented Operations & Support Lead to support the delivery and ongoing operations of a learning technology project deployed at the customer’s site. The successful candidate will represent the vendor team onsite and serve as the primary operational liaison between the customer, project stakeholders, technical teams, and support vendors. The role requires strong operational management capabilities, stakeholder engagement skills, and experience managing support services within a structured and customer-facing environment.

Key Responsibilities

Operations & Service Management

• Oversee daily operational support for learning technology platforms and associated systems

• Monitor system performance, service availability, and operational issues to ensure service continuity

• Coordinate system enhancements, releases, maintenance activities, and operational readiness

• Maintain operational procedures, workflows, and support documentation

• Ensure compliance with organisational policies, governance standards, and service requirements

• Support business continuity and operational resilience initiatives

Incident & Support Management

• Serve as the primary onsite coordinator for operational and support-related matters

• Manage incident reporting, issue tracking, escalation, and resolution processes

• Coordinate with technical teams, infrastructure teams, and vendors for timely issue resolution

• Monitor service delivery against SLAs and KPIs, and provide updates to stakeholders

• Drive continuous improvement initiatives to enhance operational efficiency and user support experience

Stakeholder & Vendor Management

• Work closely with stakeholders, business users, project managers, technical teams, and vendors to support operational requirements and service delivery

• Support governance activities including meetings, reporting, audits, and service reviews

• Assist with change management, user engagement, and adoption activities

Reporting & Continuous Improvement

• Prepare operational reports, incident summaries, dashboards, and management updates

• Analyse operational trends and recommend service improvement initiatives

• Support audit, compliance, and risk management activities

• Maintain accurate operational records, logs, and documentation

Qualifications & Experience

• Bachelor’s degree in Information Technology, Information Systems, Education Technology, Business Administration, or a related discipline

• At least 5 years of relevant experience in operations management, service delivery, or support functions

• Experience supporting enterprise digital platforms, cloud-based systems, or Learning Management Systems (LMS)

• Experience managing vendors, support teams, and cross-functional stakeholders

• Familiarity with structured project delivery and governance environments

Certifications

Mandatory

• ITIL Foundation Certification (or equivalent certification in IT Service Management)

Preferred / Good-to-Have

• Microsoft Azure certification (e.g., Azure Fundamentals, Azure Administrator, or related cloud certification)

• Project management certifications such as PMP, PRINCE2, Agile, or Scrum certifications

• Relevant certifications in service management, operations, or enterprise platforms

• Learning Management System (LMS) platform certifications will be advantageous

Competencies & Skills

• Strong organisational, coordination, and stakeholder management skills

• Good analytical and problem-solving capabilities, Strong communication and interpersonal skills

• Ability to manage multiple priorities in a fast-paced environment

• Service-oriented mindset with attention to operational quality and user experience

• Proficiency in operational reporting and documentation

Preferred Attributes

• Experience in public sector, education, or large-scale digital transformation environments

• Familiarity with ticketing and service management platforms (e.g. ServiceNow, Jira Service Management)

• Understanding of governance, compliance, and audit processes

• Ability to work independently and collaboratively across teams

ASTEK has been providing IT and Engineering solutions for some of the world’s largest industrial and services groups for more than 36 years with 10,000 passionate experts in 22 countries throughout Europe, APAC, Middle East and the Americas

Currently, we are looking for Business Analyst which would be based in Singapore.

Job Description and Requirements:

·       Bachelor’s degree with working experience as Business Analyst with CALYPSO exposure (MUST HAVE)

·       Analyse complex user problems/issues and propose workarounds until they are fixed

·       Gathering business stakeholders, system, and functional requirements

·       Analyse and deliver the best solution for the business requirements

·       Enhancing & supporting front office risk systems using a range of tools

·       Reporting on the progress of the projects and performance to Management in Switzerland

·       Ensuring requirements, functional specifications, and unit testing requirements are well understood and participate in all aspects of analysis, design and implementation.

·       Formalize the functional specifications that will be sent to the development team

·       Ensure that business requirements respect the consistency of the ETRM

·       Propose an implementation schedule respecting the priorities

·       Being the interlocutor of the development teams

·       Formalize the reports of anomalies to be corrected by the development team

·       Assist the business users to set up their screens and make optimal use of the functionalities

·       Promote new features and participate in change management

·       Design and execute functional testings,non-regression testings and “user acceptance testings” (UAT)

·       Ensure compliance of the delivered software with the functional specifications and respect the expected level of quality

·       Design test scenarios that will be executed by an automated testing tool

· At least 3-5 years of experience in business analysis, process improvement, and strong software development skills, with exposure to automation tools such as M365 suite (e.g. Sharepoint, PowerBI, Power Automate) or scripting languages

· Proficiency in web development technologies relevant to the solutions being built as well as Whole-of-Government web hosting environments (e.g. Optical, ISOMER)

· Experience with the full software development lifecycle, including testing and deployment

·        Ability to work collaboratively in a cross-functional team and communicate technical concepts clearly to non-technical stakeholders

·        Be familiar with Government IM on Procurement

·        Good knowledge of government ICT environment

· Strong stakeholder management balancing both the analytical aspect and the people aspects.

· Team Player and Self-Motivated

· Experience in IT risks assessment and compliance activities

· Experience with government or enterprise IT environments is an advantage

Key Responsibilities:

• Support regional business analysis and reporting activities across Southeast Asia operations, covering multiple countries and stations within the network.
• Analyze operational, commercial, and financial performance data to generate actionable insights, identify trends, and support management decision-making.
• Develop, maintain, and enhance business intelligence dashboards, reports, and performance tracking tools using Power BI, Microsoft Excel, and Python (where applicable for data analysis and automation).
• Monitor and evaluate key performance indicators (KPIs), including shipment volume, revenue, costs, gross profit (GP), yield performance, and operational efficiency.
• Conduct pricing, rate, and profitability analysis for air freight and logistics services to support commercial strategy and revenue growth.
• Prepare regional performance reports, including monthly Gross Profit (GP) forecasts, and management summaries for leadership review and strategic planning.
• Collaborate with cross-functional stakeholders, including country teams, operations, finance, and commercial departments, to gather business requirements and ensure reporting accuracy.
• Perform data validation, reconciliation, and quality assurance to ensure the integrity and accuracy of reports and analytical outputs.
• Maintain and continuously improve reporting systems, databases, and analytical processes, including automation of workflows using tools such as Excel, Power BI, and Python to enhance efficiency and reduce manual effort.
• Provide ad hoc analysis and recommendations to support business reviews, budgeting processes, commercial negotiations, and strategic initiatives.

Key Responsibilities

Communications & Content

• Prepare and format PowerPoint presentations and internal communication materials

• Update intranet content (Wealth Release Hub) using basic CMS/HTML editing

• Support email communications (EDMs), including drafting, formatting, and simple graphics

• Proofread materials for clarity, grammar, and compliance with internal standards

Administrative Support

• Manage calendars, schedule meetings, and coordinate logistics for senior managers

• Organize meeting setups, materials, and stakeholder coordination across teams

• Support documentation, agendas, minutes, and tracking of action items

Finance & Operations

• Process invoices and expenses, including purchase requests and payment tracking

• Maintain budget and expense trackers and ensure accurate reconciliation

• Ensure compliance with internal procurement and governance procedures

Requirements

• Diploma or Degree in Communications, Business, Finance, or related field

• Strong Microsoft Office skills (PowerPoint, Word, Excel)

• Basic understanding of HTML/CMS and/or graphic editing is an advantage

• Strong written and verbal English communication skills

Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.

EA License No. 01C4394 • RCB No. 200007268E •EA Registration • Lim Jia Jie EA Registration No. R22108969

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Duration: 1 Jul/ 1 Aug 2026 - 28 Feb / 31 Mar 2027

Key Responsibilities

Pricing & General Price Increase (GPI) Management

• Support the annual General Price Increase (GPI) exercise for Global Customers, including incentive plan compilation and pricing reviews.
• Clarify pricing terms and ensure alignment across stakeholders.
• Assist in the implementation and maintenance of pricing updates across systems.

Rate Management & System Maintenance

• Support setup, maintenance, and updates of rates within billing systems.
• Validate and cross-check rate updates to ensure pricing accuracy and data integrity.
• Assist in central coordination and execution of pricing updates for Global Customers.

Global Agreement Administration

Maintain and update Global Customer Agreement information and pricing terms.
Review, update, and communicate fuel surcharge terms and changes to relevant stakeholders.
Support post-activation activities and ongoing maintenance of customer agreements.

Requirements:

• Diploma/Degree (preferred) in any field with strong analytical background, no experience required

• Proficient in Microsoft Excel, particularly the capability to analyse large volumes of data

Jessica Nguyen Huynh Thanh Truc

CEI Reg. No. R23113787

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.

Dear Applicant,

If you or someone you know isinterested, please send the CV directly to VeronicaE@evolutionjobs.sg (mostpreferred, as I may overlook some CVs due to the high volume).

Please note that visasponsorship is not available at this time.

JD

Key Responsibilities:

• Manage and analyse business requirement in within Payment and Core bank ( RBK/BWC)  project team to focus in formulating conceptual business requirements into functional requirements through various elicitation techniques for various payment enhancements.
• Successful candidate should have knowledge/experience in performing business analysis for payment/Corebank application management. .
• Manage and analyse business requirement in Core Banking systems focusing on PAYMENTs(SWIFT, Paynow, Duitnow,promptpay, etc)  and translate BRD into solution design.
• Work closely with Application lead/Vendors provide estimation man days and Functional Specification.
• With knowledge in AS400 and SIBS applications to design and implement our Customer Demographics System, analyzing customer data to inform business decisions.
• The ideal candidate will have experience with data analysis, system integration, and software development on the AS400 platform, with knowledge of SIBS
• applications.
• The System Analyst will work closely with cross-functional teams to develop and maintain a robust system that drives business growth through data-driven insights, leveraging their technical expertise in AS400 and SIBS
• Conduct Functional Specification and Traceability review with business and test team

Key Responsibilities

• Produce daily P&L reports and perform P&L decomposition

• Provide commentary on key P&L drivers and link them to desk strategies

• Monitor new deals, late trades, and market operations activity

• Review off-market trades and validate/justify rationale for execution

• Perform exception checks between reported P&L vs trader estimates and investigate breaches

• GLAO certification of balance sheet accounts

• Compute room-wide and desk-level reserves

• Prepare key risk and performance indicator reporting for the desk

• Improve and streamline team workflows and operational efficiency

• Review control processes and identify potential gaps

• Support ad-hoc queries from Front Office, Risk, Middle Office, and Finance

Requirements

• Degree in Accountancy, Finance, or Business preferred

• Minimum 2 years of relevant experience, ideally in banking

• Understanding of treasury products, derivatives, and options preferred

• Strong proficiency in Microsoft Excel

• Strong control mindset with attention to detail

• Analytical and inquisitive approach

• Good team player with ability to connect product control activities to desk strategy

We regret that only shortlisted candidates will be notified.

Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.

EA License No. 01C4394 • RCB No. 200007268E •EA Registration • Lim Jia Jie EA Registration No. R22108969

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Reporting into the Supply Chain Services Manager, Supply Chain Services Team is responsible for the design, deployment and adherence to key systems, tools and processes used by our client’s Global Supply Chain Teams. As a key member of this dedicated team, you’ll play a vital role in managing and enhancing these systems and processes, ensuring that they effectively empower our client’s Global Supply Chain operations.

As a key member of the team, you will ensure the seamless operation and improvement of our client’s Supply Chain Services Programs. Reporting directly to Supply Chain Services as an individual contributor, you will play a pivotal role in maintaining, supporting, and advancing our client’s applications.

Job Responsibilities

Maintenance and Support

• Develop new and maintain or update existing Power Apps and Power Automate flows for peak performance.

• Keep a close eye on application health, addressing issues swiftly and implementing enhancements.

• Identify and evaluate opportunities for improvement, ensuring accuracy in data and reports.

Issue Resolution

• Provide expert assistance to associates using Power Apps, Power Automate flows, Power BI, and SharePoint.

• Diagnose and resolve application issues promptly, documenting solutions for future reference.

User Training and Documentation

• Empower associates by training them on Supply Chain tools and applications.

• Develop and maintain user guides, FAQs, and conduct training sessions to ensure user proficiency.

Collaboration

• Work closely with the Program Lead to align on application requirements and updates.

• Participate in team meetings, contributing to the enhancement of processes and tools.

Compliance

• Ensure all activities comply with company policies and procedures.

Requirements:

• Proficiency with Power BI, Power Apps, and Power Automate.

• Innovative approach to solving complex enterprise challenges.

• Ability to convey technical information to non-technical users.

• Meticulous approach to data accuracy and application performance.

• Good foundational skills in HTML/CSS.

• Deep understanding of best practices in database management.

• Skills in SQL DB, Data Engineering, Data Analytics & python programming.

• Excellent stakeholder management and communication abilities.

• Solid grasp of analytical tools.

• Quick learner, adept at adjusting to new technologies and requirements.

• Knowledge of key business processes within supply chain is a plus.

SJI International Elementary School is seeking a passionate, collaborative, and bilingual Learning Support Teacher to join our vibrant team starting in January 2027. The role involves working with students aged 4 to 12 years through in-class support and individualised pull-out interventions. We require a teacher who has experience supporting learning needs in both English and Chinese. The successful candidate will play a key role in developing and delivering differentiated learning strategies to meet diverse student needs across both languages.

Experience in a similar learning support role is advantageous, and familiarity with inclusive education practices in a bilingual context is highly desirable. The successful candidate will be someone who is able to collaborate closely with colleagues, manage planning time effectively, and show flexibility and creativity. Applicants should respect and appreciate the school’s Catholic Lasallian identity, although they are not required to share the same faith.

Shortlisted candidates will be contacted the week of 13th July 2026 with interviews taking place during the week of 20th July 2026.

Primary Responsibility:

To design and deliver high-quality Learning Support interventions through a dual-language (Chinese/English) model. The primary focus is to identify and address additional learning needs for students in both languages—ensuring a strong foundation in language screening and targeted support to empower all learners to thrive holistically and achieve their full potential within the supportive ethos of SJI International, while upholding the highest standards of safeguarding and student well-being.

Specific Responsibilities:

Teaching and Learning:

• Deliver targeted individual and small-group learning interventions in both English and Chinese to support diverse student needs.
• Collaborate with homeroom and specialist teachers to design, implement, and review Individual Education Plans (IEPs).
• Provide expert guidance to classroom teachers on effective differentiation, scaffolding, and bilingual support strategies
• Create a stimulating, inclusive, and culturally responsive learning environment that features bilingual resources.

Assessment, Recording and Reporting:

• Lead the early identification and screening of learning needs, specifically utilising Chinese diagnostic tools and assessments alongside English standardised frameworks.
• Collect, analyse, and maintain accurate assessment data to monitor student progress and evaluate intervention metrics.
• Keep comprehensive, confidential student records in alignment with school data protection policies.
• Communicate transparently and regularly with parents regarding screening outcomes, IEP targets, and overall progress.

Standards and Quality Assurance:

• Support the strategic goals of the Student Success team and align bilingual support initiatives with the school improvement plan.
• Actively engage in the school's Professional Reflection and Development (PRD) cycle promote continuous personal and professional growth.
• Participate in standardisation and moderation processes to ensure consistency of support across all year groups.

Other Duties and Responsibilities

• Contribute significantly to the service, sport, and activity programmes, demonstrating a commitment to students' holistic growth and building positive relationships beyond the classroom.
• Be an advocate of the school and its decisions during interactions with students, staff, and the community.
• Lead in nurturing a Lasallian Catholic ethos by building upon the legacy and tradition of the school firmly anchored in Faith, Service, Community, Excellence and Respect.
• Maintain good working relationships with colleagues and students.
• Be a role model within the school in terms of professional expertise and conduct and lead by example.
• Treat others fairly and with respect in order to create and maintain a positive school culture.
• Build a collaborative learning culture within the school and manage innovation and change.
• Take on specific tasks related to the day-to-day administration and organisation of the school as requested by the Principal or SLT.

Qualifications and Skills

• Bachelor’s degree in Education, Special Education, or related field; Master’s degree preferred.
• Professional teaching qualification (e.g., PGCE, DipEd).
• Complete fluency in spoken and written Chinese and English.
• Practical experience screening learning needs specifically using Chinese screening tools.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Application Process

All applications for this position strictly to be submitted through Schrole/ APLi only.

The link to our Schrole / APLi page can be found on our Career Page (https://www.sji-international.com.sg/about/careers)

We regret that only shortlisted candidates will be notified.

We are hiring the headcount under Recruit Express.

1. Support General Price Increase (GPI) Exercise

• Assist in compiling monthly incentive plans for Global Customers’ GPI review.

• To clarify pricing terms.

2. Maintenance of Rates

• Support rate setup or updates in Express Billing

• Assist in the central implementation of the annual general price increase for Global Customers.

• Cross-check rates update in GRE to ensure accuracy

3. Maintenance of Global Agreements

• Maintain and review fuel terms for Global Customers, executing updates and communicating changes to Sales.

• Support post-activation maintenance activities

• Update Global Customer Agreement information

Requirements:

• Diploma/Degree (preferred) in any field with strong analytical background

Interested candidates please send in your resume to:

Reina Patricia Johan
Outsourcing Team
Recruit Express Pte Ltd
Email: reina@recruitexpress.com.sg

EA License No: 99C4599

• Support data management and enhancement activities to improve data accuracy and usability

• Maintain and develop data warehouse and data automation processes

• Collaborate with internal stakeholders to gather business and system requirements

• Support system implementation, integration, and user testing activities

• Prepare and document business requirements and data specifications

• Monitor data quality and investigate discrepancies for continuous improvement

• Ensure reliable data availability for reporting and business analysis

• Assist in projects related to information systems and data initiatives

Interested applicants may email resume to kellychooi@recruitexpress.com.sg

Chooi Kelly (CEI Registration No: R25136207)

Recruit Express Pte Ltd (EA: 99C4599)

We regret only shortlisted candidates will be contacted

Location: Marina One

Duration: 6 months contract

Salary: Up to $3820 + half-month bonus

Job Responsibilities:

• Responsible for daily health claims assessment day & operational duties within the team, ensuring valid claims are assessed according to Policy’s terms & benefits and within the claim authority limit.
• To provide accurate and timely assessment of health claims within required service standards.
• Ensure claims are settled within the agreed turnaround time.
• Ensure that pending claims are followed up and managed on a timely basis.
• Ensure that complaints are managed effectively and on a timely basis.
• Provide or support training on claims.
• Provide support, face-to-face meeting and resolve customers and intermediaries’ complaints.
• Provide claims statistics and reporting.
• Comply with regulatory and risk management controls, corporate policies, procedure and claims guidelines.
• Ensure full understanding of Fair Dealing Outcomes and one’s own accountability in delivering these outcomes as applicable to the role.
• Ensure compliance with all applicable laws and regulations relating to the above functional activities.

Job Requirements:

• Minimum Diploma/Degree in any field with 1-2 years of experience in medical claims
• Insurance professional qualifications and/or nursing qualifications would be an added advantage

Ally (Kubota Ayako)
CEI Reg. No. R26161457
EA Lic: 99C4599
Recruit Express Pte Ltd

Location: Aperia Mall

Duration: 4-6 months contract (1 Jul - End Feb 2027, or 1 Aug - End Feb 2027)

Salary: Up to $3600 + completion bonus

Job Responsibilities:

• Support annual and monthly pricing review exercises, including incentive plan compilation and pricing clarification.
• Maintain and update customer rates in billing systems, ensuring data accuracy and timely implementation of price changes.
• Manage and update Global Customer Agreements, including fuel terms and post-activation maintenance activities.
• Liaise with internal stakeholders to communicate pricing and agreement updates.

Job Requirements:

• Minimum Diploma or Degree in any discipline with strong analytical skills.
• Proficient in Microsoft Excel and comfortable working with large datasets.

Ally (Kubota Ayako)
CEI Reg. No. R26161457
EA Lic: 99C4599
Recruit Express Pte Ltd

We are hiring a Senior Systems Analyst (Service analyst) who will be providing advanced technical support for the HEALIX data streaming platform once it becomes fully operational. This role focuses on diagnosing and resolving issues escalated from Level 1 (L1) support, maintaining system stability, and coordinating with engineering and vendor teams to ensure continuous service availability and optimal performance. 

Role & Responsibilities

• Provide the application support for IDMC ETL jobs and data pipelines
• Monitor scheduled and on‑demand workflows, mapping and transformation steps
• Diagnose application failures by investigating logs, error messages, and transformation logic
• Perform root-cause analysis and document findings, impact, and remediation steps
• Restart failed jobs or tasks and validate recovery
• Optimize ETL job performance within application scope if required
• Validate end-to-end workflow completion and downstream data delivery
• Escalate recurring, complex, or platform-impacting transformation/mapping failures with reproducible evidence
• Maintain and update runbooks, recovery playbooks, incident logs, and operational documentation
• Follow change-control and governance processes for any configuration or mapping changes
• Support problem management activities by identifying and addressing underlying technical issues
• Participate in change management processes, including testing and deployment of patches, upgrades, and new features
• Work closely with L1 support, infrastructure, data engineering, and vendor teams to ensure timely issue resolution
• Document troubleshooting procedures, resolutions, and updates for knowledge base improvement
• Communicate technical updates and incident statuses to relevant stakeholders

Requirements

• Diploma or Degree in Information Technology, Computer Science, or a related field
• minim 3 years of experience in application or platform support, preferably in data systems or cloud environments
• Experience with IDMC, or data streaming technologies is an advantage
•  Strong analytical and troubleshooting abilities
•  Proficient in incident and problem management processes (e.g., ITIL framework)
•  Good communication and stakeholder management skills