Total 5,314 support analyst job vacancies

Your responsibilities will include but not limited to;

• Collective responsibility with the rest of the global support team to ensure the Service Management ticket queues are effectively managed based on priority & commitment.
• Effective management of your personal ticket queue.
• Fundamental to advanced troubleshooting for day to day incidents or requests from End Users involving hardware, software or networking. Ensuring that all efforts are captured on to the ticketing system.
• Basic Mobility Support
• Project Support and Potential Leadership of Project Initiatives (Large Scale IT Objectives).
• Basic Asset Management processes adherence to support ongoing accuracy of Asset Inventory Database and Stock. Effective management of hardware and software distributed to employees.
• Knowledge Base Usage, Reference and Collective Improvement.
• Timely support of End User Issues or Requests.
• Assisting hiring manager on onboarding process and preparation of IT equipment of new employees (IT portion).
• Occasional Creation of various forms of documentation. (Processes, Policies, Training Material, Quick Reference Guides, Knowledge base articles).
• Understanding of various metrics reflecting the group’s performance.
• Management of Project assignments and relevant activities as necessary in order to remain on-schedule for critical objectives.
• Narrowing down issue and redirecting issues to SME as and when necessary.
• Report customer feedback and potential improvements.

The following core skills are highly desirable;

• At least 2 years’ experience in the IT industry and Customer Service Role
• At least 2+ years’ related experience with increasing responsibility in a Service and Support technical role for a midsize or larger organization (700+ user environment).
• Must possess excellent customer service skills and have the ability to interact professionally with a diverse group, executives, managers, subject matter experts and business users.
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Requires a high level of expertise in both Windows and Apple operating systems, platform software and associated hardware. Understanding of networking principles and printing environments.
• Possess a strong technology background with the ability to execute a task or project to completion.
• Demonstrated ability to manage the full lifecycle of an End User computing environment from hire to refresh/retire.
• Organized and deadline driven with the ability to track multiple tasks simultaneously. Able to effectively set priorities and work well under deadlines with a strong attention to detail.
• Excellent teamwork skills and the ability to work unsupervised.
• Demonstrated performance and aptitude consistent with client core values and culture.
• Handles confidential and sensitive matters with tact and diplomacy.
• Understanding of ITIL principles

- Provide technical supports for pre and after sales service to Sales & Project Department for misc Critical Support Systems for Data Centres (mainly CRAC and UPS)

- Provide technical supports for Service Department and assist in troubleshooting for service & maintenance issue related matters and provide solutions

avodaq provides ITnetworking solutions worldwide for customers of small to large scale networks. avodaq engineers are experts in their field who are responsible and empowered to provide solutions to some of the most complex networking issues.

You will have the opportunity to learn about IT and Cisco technologies which will be a great development to your career. This is an opportunity for someone who possesses fundamental technical skills and customer-oriented culture for clients, and the wish to hone skills whilst providing customer value. You excel when it comes to configuring, isolating, troubleshooting, and communicating to the clients.

Contract Duration: 27 July 2026 – 7 November 2026

Key Responsibilities:

• Provide Level 1 (L1) technical support for end users via ticketing system, email, or walk-in requests
• Troubleshoot and resolve issues related to Microsoft products (e.g., Windows OS, Microsoft 365, Outlook, Teams, Office applications)
• Perform laptop imaging/cloning and provisioning for new and replacement devices
• Manage and update incidents and service requests through the ticketing system
• Support end-user devices including: Laptops and desktops, Monitors and peripherals, Printers and printing issues, Mobile devices (basic configuration and troubleshooting), Meeting room IT setup (AV, conferencing tools, connectivity issues)
• Diagnose hardware and software issues and escalate to L2 support when necessary
• Assist in setup, onboarding, and offboarding of employees (device allocation, account setup)
• Maintain IT asset records and ensure proper documentation of issues and resolutions
• Provide basic user training and guidance for common IT tools and systems

Scope of Support:

• Support coverage: 9am – 6pm, Monday to Friday (8x5 support model)

Common Issues Handled:

• Microsoft Office / Outlook / Teams issues
• Login, password, and access-related problems
• Laptop performance and configuration issues
• Printer connectivity and errors
• Meeting room setup and conferencing issues
• Basic network connectivity troubleshooting

Requirements:

• Diploma or Degree in IT, Computer Science, or related field
• 1–3 years of experience in IT support or service desk environment
• Strong knowledge of Microsoft Windows and Microsoft 365 ecosystem
• Familiarity with ticketing systems and IT service management processes
• Basic understanding of hardware troubleshooting and device setup
• Good communication and customer service skills

Preferred Skills:

• Experience in laptop imaging/cloning tools
• Exposure to Active Directory and user account management
• Knowledge of mobile device support (iOS/Android)

Key Competencies:

• Problem-solving mindset
• Strong interpersonal skills
• Ability to prioritize and manage multiple tasks
• Team player with a customer-first attitude

Sales Support with AutoCAD (Drafter)

Reporting to the Team Lead / Sales Director, this role manages and oversee the full spectrum of pre-sales and post-sales support, proposal to after sales support including corporate clients’ enquiries. Work closely with internal stakeholders from Sales and Business Development to follow through from project leads to awarding of projects to tender submissions, presentation slides proposal, colour scheme and costing proposal. To liaise and support business operations support from mock up to project awards.

Benefits

• Opportunity to work directly with high profile clients, consultants, and contractors.
• On-the-job training, mentorship by senior project managers, and exposure to project lifecycle from start to finish.
• Be at the forefront of the latest interior design, construction, or project management practices.
• Involvement across luxury, commercial, or residential projects.
• Enjoy exclusive staff discounts on our premium furniture and lifestyle products.
• Work in a prime city spot with excellent connectivity and amenities nearby.
• Join a collaborative, supportive, and growth oriented team environment where your contributions are valued.

Core Duties & Responsibilities

• Work closely with the Sales Director and Sales Manager in managing local and overseas projects as well as other administrative matters.
• Responsible for preparing costing and/or quotations.
• Attend in sales enquiries and prepare sales proposals.
• Generate sales order and tax invoice.
• Manage customers’ orders via Navision ERP system.
• Possess Autocad knowledge is a must.
• Able to perform 3D drawings and rendering will be an added advantage.
• Prepare proposals and tender submissions.
• To do colour scheme confirmation.
• To take off quantity of tender layouts.
• Placing order for mock-ups and/or projects.
• Preparing mock-ups and proposal slides.
• Responsible for overseeing and handling the arrangement of delivery and setting up of mock up at site.

Job Highlights

Singapore grown Medical & Surgical Solutions SME
Competitive remuneration package & good benefits

Job Description

In DuoMed, we are passionate about improving patients' lives. We’re DuoMed, a home-grown leader in the design and supply of medical solutions. More importantly, we put patient care first! We innovate to improve clinical outcomes and affordability for healthcare professionals and their patients.

As our high growth momentum continues, we're currently hiring for Accounts & Admin Executive to support our expanding present Singapore and region! The ideal candidate has at least 1 year of working experience in similar role. We offer competitive remuneration package and good career progression opportunities.

In this role you will:

A.  Accounts Responsibility:

·    Maintain accuracy of general ledger.

·    Perform daily accounting & finance duties includingreceivables and payables processes, general ledger, tax and bank reconciliationetc.

·    Prepare monthly financial and management reports formanagement.

·    Oversee AR and AP data and maintenance of sub-ledger.

·    Handle data entry of transactions to accounting system.

·    Support audit and tax queries.

B.  Admin Responsibility:

·    Reporting to Sales Manager.

·    Being the centre point of contact for sales ordering placing, including orders from various countries.

·    Efficiently process orders and coordinate deliveries.

·    Be involved with the entire sales operations process, from issuing invoice, navigating customer to payment platform, issuing sales order, purchase orders to other trade-related documents.

·    Responsible for shipment arrangement to ensure smooth & consistent goods delivery.

·    Establish active communication and engagement with sales and logistic team to ensure that orders are processed promptly.

·    Point of contact for Key account inquiries and being an inside sales for existing customers.

Qualifications & Requirements

·    Minimum GCE ‘O’ Level & ITE or Diploma with 1 years working experience will be an advantage.

·    Basic accounting skills.

·    Computer skill such as MS Office.

·    Possess good interpersonal and communication skills.

About DuoMed

Founded in 2019, DuoMed is a Singapore base medical device company that is committed to provide high quality products that deliver value and satisfaction to our customers. We research and design, manufacture, and supply medical solutions. Beginning April 2020, we become a HSA licensed and ISO13485 compliant manufacturer of medical devices & consumables. By 2025, we have extended our distributorship in Malaysia, Thailand, Philippines, Vietnam & India.

We specialize in:

Woundcare solutions: DM Negative Pressure Wound Therapy (NPWT) Device & Advance Woundcare Products such as Duofoam Post-Op & Duoflex Border range.

Surgical solutions: including DuoMed OT Surgical Packs, Sanitizers, Masks, Gloves & etc.

Interested candidates please send your resume. We regret that only suitable candidates will be shortlisted for further discussion.

Key Job Accountabilities:

Engine/Product Production Support Repair

1) Tool Support (Primary Function)

• Design and develop repair fixtures/jigs/tools to support operational requirements, ensuring compliances with safety standards, dimensional tolerances and quality specifications.
• Coordinate with vendors/suppliers and end-users for fabrication and procurement of tools/equipment/consumables
• Perform tooling/consumable equivalency reviews
• Carry out First Article or support validation of new or modified fixtures/jigs/tools with repair engineers on repairs
• Lead or assist in investigation/root cause analysis and corrective/preventive actions for tooling failures/operational issues
• Participate in continuous improvement efforts, optimizing existing tool performances, durability or safety
• Maintain tool documentation, maintenance (i.e. CAD drawings, BOMs, tool maintenance requirements) and support audits with authorities
• Conduct feasibility studies and tool cost analysis for significant projects
• Perform 3D scanning, printing as part of tool design or prototype trials.

2) Production Support

• Perform measurements or establish programs using measurement systems (e.g. CMM, Optical Gaging Products, Optical 3D Metrology) to support operations
• Support programming in machining process (e.g. Conventional G-codes CNCs)
• Take charge of engineering documentation support functions

Required Experience and Qualifications:

• Degree/Diploma in Mechanical, Aerospace or Aeronautical Engineering
• Preferably 3 years working experience in Engines or Components Repair MRO Environment to be independently contributing
• Strong fundamentals in engineering drawing interpretations and GD&T
• Proficiency in mechanical engineering design skillsets (e.g. Autocad, Solidworks)
• Strong knowledge of tool material properties/heat treatment/surface coatings
• Proficiency in CNC programming, using measurement systems is an advantage
• Strong language, analytical, interpersonal and communication skills
• Computer literacy
• Understanding of repair processes is an added advantage
• Some understanding of aviation regulatory requirements is an advantage

We are a reputable private education institution in Singapore offering GCE O-Level and A-Level programmes. To support our growing student body, we are seeking a dedicated and responsible Student Support Manager to oversee student wellbeing, discipline, and engagement, ensuring a positive and supportive learning environment.

Key Responsibilities

Student Management

• Oversee student attendance, discipline, and overall wellbeing.
• Provide pastoral care and guidance to support students’ personal and emotional development.
• Identify at-risk students and implement appropriate intervention strategies.
• Guide students in adapting to school life in Singapore and developing positive learning habits.

Parent & Stakeholder Communication

• Communicate regularly with parents/guardians regarding students’ progress, attendance, and behaviour.
• Address and resolve student-related concerns in a timely and professional manner.
• Maintain accurate records of student cases, communications, and follow-ups.

Student Engagement & Development

• Plan and implement student development programmes, workshops, and activities.
• Promote a positive school culture and encourage student participation in school initiatives.
• Support orientation programmes for new students, especially international students.

Collaboration & Coordination

• Work closely with academic staff, counsellors, and management to support students’ holistic development.
• Coordinate with teaching teams to monitor academic progress and student behaviour.
• Assist in developing and reviewing student management policies and procedures.

Administrative Responsibilities

• Maintain proper documentation of student attendance, disciplinary records, and case management.
• Prepare reports on student performance, attendance trends, and behavioural issues.
• Ensure compliance with school policies and regulatory requirements.

Requirements

• Minimum 2–3 years of experience in student management or education settings.
• Strong interpersonal and communication skills, with the ability to engage students and parents effectively.
• Mature, responsible and able to handle sensitive situations with professionalism.
• Ability to work independently as well as collaboratively within a team.
• Experience working with international students is an advantage.

We Offer

• A supportive and professional school environment.
• Opportunities for career growth and professional development.
• Competitive remuneration, commensurate with qualifications and experience.
• A meaningful role in shaping students’ academic and personal development.

• Monitor system health, performance, and availability across AWS and Azure 

• Respond to alerts, troubleshoot basic issues, and escalate complex incidents to L2/L3 teams 

• Support users with access, configuration, and environment-related queries 

• Maintain documentation of incidents, resolutions, and escalation processes 

• Collaborate with cross-functional teams across multiple projects 

• Ensure compliance with security and operational standards 

• Min Bachelor's degree or above is required. 

• Basic knowledge of AWS (EC2, S3, IAM, CloudWatch) 

• Basic knowledge of Azure (VMs, Storage, AD, Monitor) 

• Familiarity with ticketing tools (e.g., ServiceNow, Jira) 

• Strong troubleshooting skills 

• Ability to handle multiple tasks concurrently 

• Open to shift work / on-call rotations 

Responsibilities:

• Perform regular checks in inventory software system to ensure inventories are in place
• Perform regular repairs and maintenance of yard and workshop tools and equipment
• Help maintain the tool room through 5S initiatives and good housekeeping practices

Requirements

• Relevant technical certification
• Basic technical knowledge on tooling and vehicle maintenance
• Computer literate to navigate inventory system and Microsoft Office suite required on the job
• Class 3 driving license. Candidates with forklift driving license will be an added advantage
• Able to work with minimal supervision
• Able to work overtime including weekends

To submit your application, please apply online to apply@rn-care.com or call +(65) tel: 6514 9838 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

This posting is for a contract assignment with Tundra Technical Solutions to provide services to our Client, a Fortune 500 Tech Firm.

Privacy Support Specialist (Korean-Speaking)
Working Hours: Mon-Fri, 8am-5pm SGT
12 Months Contract

Role Overview
We are seeking a Privacy Support Specialist to serve as the primary point of contact for user privacy inquiries directed to designated Local Agent in South Korea under the Personal Information Protection Act (PIPA). This role is critical to ensuring compliance with Korean privacy regulations by providing accessible, human-supported inquiry channels for users.

Key Responsibilities

• Receive and respond to inbound telephone calls from users in South Korea regarding privacy-related matters
• Accurately capture user inquiry details, including contact information, nature of complaint, and relevant account identifiers
• Provide courteous, professional assistance to users in Korean language
• Assess and categorize incoming inquiries based on established criteria (privacy requests, account issues, data subject rights, etc.)
• Complete standardized intake forms and upload to the internal systems for processing by Privacy Operations
• Ensure valid privacy inquiries are forwarded to Privacy Operations within agreed SLA.
• Maintain accurate records of all user interactions in accordance with data handling standards
• Follow Standard Operating Procedures (SOPs) for handling user complaints and data protection inquiries
• Participate in mandatory annual training on Local Agent duties and PIPA compliance requirements
• Support regulatory inspections and audits as required
• Provide regular reports on inquiry volumes, trends, and escalation patterns
• Assist in the notification and reporting of personal information leaks as directed
  

Required Qualifications

• Language: Native-level fluency in Korean (written and spoken) as this person will be handling all enquiries from Native Korean; professional proficiency in English for internal communication.
• Experience: 1-3 years of experience in customer support, privacy operations, compliance, or related administrative roles
• Availability: Ability to work Korean business hours (KST)
• Strong verbal and written communication skills
• Excellent attention to detail and data accuracy
• Ability to handle sensitive information with discretion and confidentiality
• Proficiency with standard office software and ability to learn internal tools
  

Preferred Qualifications

• Experience in privacy, data protection, or regulatory compliance roles
• Familiarity with data subject rights (access, deletion, correction requests)
• Prior experience working with global technology companies
• Understanding of PIPA or other data protection regulations
  

This posting is for a contract assignment with Tundra Technical Solutions to provide services to our client. Please note that this is not a full-time employment opportunity. Candidates selected for this role will be engaged as contractors for the specified duration of the project.

We are a growing Employment Agency (Exclusive IT Professional Hiring) in Singapore seeking a motivated and detail-oriented Office Administrator to support our daily operations. This position is ideal for individuals looking to start or transition into an administrative career. No prior experience is required as comprehensive on-the-job training will be provided.

Job Responsibilities

• Serve as the first point of contact for employee and office-related enquiries.
• Provide administrative support for work pass applications, renewals, cancellations, and related documentation.
• Prepare and issue employee letters, payslips, and other administrative documents.
• Maintain employee records and ensure proper filing of documents.
• Perform general office administration duties, including document management, filing, photocopying, scanning, and correspondence handling.
• Monitor and replenish office supplies and coordinate office maintenance requirements.
• Assist with onboarding and offboarding administration.
• Liaise with candidates, employers, and relevant authorities regarding administrative requirements for work pass processing.
• Schedule meetings and support day-to-day office coordination activities.
• Support management with administrative tasks, reporting, and documentation requirements.
• Ensure confidentiality and proper handling of employee and company information.
• Perform other office administration duties as assigned.

Job Description

Manage and Maintain IT Infrastructure:

• Oversee and maintain Windows Servers, DNS, DHCP, Virtual Machines (VM), Azure Servers, NAS, firewall, and network devices including network switches, wireless access points, PBX (VOIP), NVR, CCTVs, door access face recognition devices, and printers.
• Collaborate with the Cyber-Security Engineer to manage the company’s Bitdefender endpoint security and to perform regular backups of all servers, ensuring disaster recovery and business continuity.
• Set up and configure to telecommunication systems, including VoIP (Voice over Internet Protocol), telephones, video conferencing systems, and other communication platforms.

Network Management:

• Assist in maintaining and optimizing network performance, including monitoring systems, responding to alerts, and resolving issues related to network speed, connectivity, and security.
• Perform routine network diagnostics to identify, troubleshoot, and resolve issues affecting LAN/WAN, Wi-Fi, and other network infrastructures.
• Ensure the proper configuration and operation of network devices, such as routers, firewalls, and switches.

Microsoft 365 Administration:

• Manage the Microsoft 365 Admin Center (Global Admin), including the company’s SharePoint Online, OneDrive, Teams, and other services within the admin center.
• Commission or decommission corporate accounts for employee onboarding and offboarding via the domain server and Azure Active Directory.

IT Purchases and Asset Management:

• Manage IT-related purchases and maintain an up-to-date inventory of hardware and software assets.
• Oversee the commissioning and decommissioning of IT assets for employees to ensure efficient resource management.

Technical Support (L1 & L2):

• Provide Level 1 and Level 2 technical support to resolve end-user requests and queries related to various technology issues.
• Offer support for end-user devices such as laptops, desktops, and other company equipment.

Ad-Hoc Duties:

• Perform any other ad-hoc duties as assigned by the immediate supervisor to support the overall IT operations of the company.

Job Requirements

• Diploma or bachelor’s degree in information technology, Computer Science, or a related field.
• Minimum of 2 years of related working experience.
• Experience with Networking, Network security, and User support.
• Experience in Microsoft SQL databases.
• Experience in Microsoft Office 365.
• Good problem solving and analytical skills.

Job Description

Manage and Maintain IT Infrastructure:

• Oversee and maintain Windows Servers, DNS, DHCP, Virtual Machines (VM), Azure Servers, NAS, firewall, and network devices including network switches, wireless access points, PBX (VOIP), NVR, CCTVs, door access face recognition devices, and printers.
• Collaborate with the Cyber-Security Engineer to manage the company’s Bitdefender endpoint security and to perform regular backups of all servers, ensuring disaster recovery and business continuity.
• Set up and configure to telecommunication systems, including VoIP (Voice over Internet Protocol), telephones, video conferencing systems, and other communication platforms.

Network Management:

• Assist in maintaining and optimizing network performance, including monitoring systems, responding to alerts, and resolving issues related to network speed, connectivity, and security.
• Perform routine network diagnostics to identify, troubleshoot, and resolve issues affecting LAN/WAN, Wi-Fi, and other network infrastructures.
• Ensure the proper configuration and operation of network devices, such as routers, firewalls, and switches.

Microsoft 365 Administration:

• Manage the Microsoft 365 Admin Center (Global Admin), including the company’s SharePoint Online, OneDrive, Teams, and other services within the admin center.
• Commission or decommission corporate accounts for employee onboarding and offboarding via the domain server and Azure Active Directory.

IT Purchases and Asset Management:

• Manage IT-related purchases and maintain an up-to-date inventory of hardware and software assets.
• Oversee the commissioning and decommissioning of IT assets for employees to ensure efficient resource management.

Technical Support (L1 & L2):

• Provide Level 1 and Level 2 technical support to resolve end-user requests and queries related to various technology issues.
• Offer support for end-user devices such as laptops, desktops, and other company equipment.

Ad-Hoc Duties:

• Perform any other ad-hoc duties as assigned by the immediate supervisor to support the overall IT operations of the company.

Job Requirements

• Diploma or bachelor’s degree in information technology, Computer Science, or a related field.
• Minimum of 2 years of related working experience.
• Experience with Networking, Network security, and User support.
• Experience in Microsoft SQL databases.
• Experience in Microsoft Office 365.
• Good problem solving and analytical skills.

Key Responsibilities

• Maintain and support daily operations of Windows servers and Active Directory environments.
• Manage and support virtualization platforms such as VMware vSphere.
• Assist in configuring, upgrading, and maintaining network equipment including routers, switches, and firewalls.
• Troubleshoot network issues and support LAN operations, including routing and switching environments.
• Provide Level 1 and Level 2 support for network connectivity, hardware, and performance-related issues.
• Monitor network performance and identify anomalies using tools such as SolarWinds.
• Perform system monitoring, health checks, backup validation, recovery support, troubleshooting, and issue resolution.
• Support installation, maintenance, and troubleshooting of software and hardware, ensuring operational continuity.
• Ensure airport operational systems and infrastructure platforms are available and stable.
• Assist in incident management, troubleshooting, escalation, and service restoration following operational procedures.
• Collaborate with internal teams, vendors, and stakeholders during operational tasks, maintenance, and incident resolution.
• Participate in system implementation, testing, maintenance, and operational readiness activities.
• Support basic network security tasks, including firewall rule adjustments and access control updates.
• Maintain and update network diagrams, topology maps, SOPs, operational records, technical documentation, and change records.
• Conduct operational activities in alignment with ITIL service management practices and established procedures.
• Provide occasional after-hours, standby, or shift support as operationally required.

Qualifications

• Diploma or degree in Computer Science, Information Technology, or a related field.
• Relevant certifications such as Microsoft, VMware, Cisco, or ITIL are advantageous.
• Foundational certifications like CCNA are preferred.

• Familiarity with Windows Server and Active Directory environments.
• Understanding of networking concepts including TCP/IP, DNS, DHCP, VLANs, VPN, NAT, routing, switching, and LANs.
• Foundational understanding of networking and IT infrastructure.
• Exposure to VMware vSphere virtualization environments.
• Basic knowledge of SQL or database concepts is advantageous.
• Familiarity with Palo Alto and Fortinet firewall platforms is preferred.
• Experience with network monitoring tools such as SolarWinds is advantageous.
• Understanding of ITIL service management practices is preferred.
• Strong analytical and troubleshooting skills.
• Excellent communication, coordination, and stakeholder management abilities.
• Willingness to learn and support multiple IT platforms.

Experience

• 2–3 years of experience in IT operational, infrastructure, or systems support is preferred.
• Exposure to networking, virtualization, Windows Server, firewall, or infrastructure support is advantageous.
• Experience in supporting 24x7 or mission-critical operational environments is a plus.
• Experience in airport, aviation, or large-scale operational environments is advantageous.
• Experience in customer-facing roles or coordinating with stakeholders is preferred.

To apply, please visit www.gmprecruit.com and search for Job Reference: 5WR6WV7R

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

Role Purpose

We are seeking a versatile IT professional to fill a hybrid role that combines Deskside Support and System Engineering. The successful candidate will split their time between providing high-touch technical support for our 60-person Singapore office and collaborating with the Group Headquarters to implement and maintain systems and infrastructure. This role requires a unique blend of "hands-on" hardware skills and "high-level" system administration capabilities.

Key Responsibilities

Part 1: Deskside Support & Local Operations (20%)

• User Support: Act as the primary on-site point of contact for 60 staff members, providing professional technical assistance via email, remote tools, or in-person.

• Identity & Access: Manage the full user lifecycle in Active Directory and Microsoft 365, including MFA configuration and password resets.

• Hardware & Asset Lifecycle:

  • Manage the complete asset inventory and conduct regular audits.

  • Perform hands-on hardware repairs and upgrades (RAM/SSD).

  • Coordinate procurement and delivery for the Malaysia office and other regional branches.

• AV & Executive Support: Maintain all meeting room equipment and provide real-time technical stability for high-priority executive meetings and town halls.

• Documentation: Create and maintain user manuals for local services (Wi-Fi, VPN, Printers).

Part 2: System & Cloud Engineering (80%)

• HQ Collaboration: Act as the local execution arm for the Group HQ Cloud Team, helping deploy and manage systems across the region.

• Cloud Administration: Assist in the administration of cloud environments (e.g., Azure, AWS, or Google Cloud), including resource monitoring and configuration.

• Endpoint & Security Management:

  • Ensure all endpoints are compliant with Group Policy and joined to the AD.

  • Deploy and maintain Anti-Virus/EDR agents and perform regular vulnerability scans.

  • Coordinate with HQ on security incident response and threat mitigation.

• Server & Infrastructure Maintenance:

  • Perform regular server updates, patching, and performance tuning.

  • Manage virtual machines (VMs) and cloud storage solutions as directed by HQ.

• Compliance Audit: Physically and digitally audit workstations to ensure no unauthorized software/hardware is present.

Job Requirements

• Education: Diploma in Information Technology, Computer Science, or a related field. Graduates from Singaporean Polytechnics/Institutions are highly preferred.

• Experience: Minimum of 3 years of experience. Must have a proven track record in both end-user support and system/server administration.

• Technical Proficiency:

  • Support: Strong knowledge of Windows/Mac OS, Microsoft 365, and hardware troubleshooting.

  • Systems: Practical experience with Active Directory, Group Policy (GPO), and Virtualization.

  • Cloud: Foundational knowledge of Cloud platforms (Azure/AWS). Relevant certifications (e.g., AZ-900, AZ-104) are a significant advantage.

  • Security: Experience with EDR tools, vulnerability scanning, and endpoint security.

• Soft Skills:

  • Adaptability: Ability to switch mindsets from "fixing a printer" (Deskside) to "configuring a cloud resource" (System Engineer).

  • Independence: Capable of managing a 60-person office alone while reporting effectively to a remote HQ team.

Communication: Strong English skills for technical reporting and coordination with HQ