We are looking for highly independent and hands-on individuals to join our operations team as Purchasing and Customer Support Executive. You will be responsible for following:
Job Description:
· Permanent fulltime position, 5 days week.
· Reporting to immediate supervisor in Operations.
Job Roles and Responsibilities:
· Handling of direct or indirect purchases for the company.
· Coordinate and provide operational support to various teams.
· Assisting in tendering requirements, quotation requests and issuance of Purchase orders.
· Sourcing of products and services from suppliers.
· Monitoring deliveries and warranty coverage with the customers and suppliers.
· Maintain an accurate warranty record of purchases.
· Handling of material RMA to vendors and their subsequent return.
· Coordinate with the shipping, finance, and project teams to facilitate project and purchasing activities.
· Adherence to standard operating procedures (SOP), processes and guidelines.
· Other duties as assigned by the supervisor.
Secondary duties:
· Serve as a secondary point of contact with the customer on all issues relating to the account being assigned.
· Respond to customer queries in a timely and accurate way via email, phone etc.
· Follow up with customers to ensure their issues are resolved.
· Support the customer in escalating issues and discrepancies resolutions.
· Extending opportunities to principles on a routine basis.
Job skills and requirements:
· Qualification: Min. ITE and above preferably in Logistics, Supply Chain or related field.
· Effective communication skills in English (written and spoken) will be preferred.
· Good interpersonal, negotiation and coordination skills.
· Resourceful, meticulous and organized.
· Effective time management skills.
· Able to work independently, multi-task and work cohesively as a team.
· Proficient in MS Office applications.
· Familiar with the usage of ERP tools.
· Min. 2 years of relevant working experience preferred.
