Total 5,842 Education / Training job vacancies

• Ensure suppliers’ invoices and credit notes are processed on a daily basis, accounted for and properly recorded
• Ensure accuracy in the cost center and accounts assignment when processing payments
• Validate purchase by performing 3 way system matching of invoice, purchase order and receiving. Review, reconcile and resolve the invoice discrepancies
• Process Petty Cash transactions and work with the Petty Cash custodian Team on the reconciliation and cash top up
• Record the payment transaction to students
• Execution of the vendor payment runs based on payment schedule
• Vendor Master Maintenance - Liaise with supplier to provide vendor creation form, update bank details in ERP system
• Review and reconcile vendor’s Statement of Account
• Responding to vendor and other stakeholder’s queries.
• Assist with any other duties, tasks or jobs with similar levels of responsibility and complexity to the assigned job grade as may be reasonably requested by the line manager and/or the College.

Joy Yeow Zhi Qian
(CEI Registration No: R2096261)
 Recruit Express Pte Ltd (EA Licence No: 99C4599)

Overview

The National Institute of Education (NIE) is among the world’s top education institutes, recognised for its excellence in teacher education and educational research.  NIE has played a key and pivotal role in shaping and developing Singapore’s teaching profession and landscape through evidence-informed, practice-focused and values-based programmes and initiatives.

An autonomous institute situated within the research-intensive Nanyang Technological University, NIE is consistently ranked within the top 10 in the world for research impact in the field of Education.

The Natural Sciences and Science Education(NSSE) Department at the NIE in Singapore is seeking an Assistant Professor/Associate Professor in Design& Technology (D&T) education (and its related fields) to join its NSSE Department. The Natural Sciences and Science Education (NSSE) at the National Institute of Education in Singapore is committed to discovery and innovation in sciences and science education. Comprising faculty from both science content and pedagogical disciplines, we adopt an interdisciplinary approach to teaching and research. Our science education researchers focus mainly on maximising the potential of every child through research on students' learning approaches and problem-solving skills, and work with teachers to develop models of creative teaching and new approaches to learning. Faculty members receive research support through internal and external grants, as well as access to world-class research facilities.

Requirements

Successful candidates must have:

·      A Bachelor degree in Science/Arts/Engineering and a doctoral degree (PhD) in education (specialising in D&T e.g., product design, mechanical, or related)

·      Published in top-tier, peer-reviewed international education journals, and be able to teach in English

·      Teaching qualifications, and it is desirable to have taught at secondary level for at least 5 years and have leadership experience in school

·      Post-doctoral research experience, prior experience in conducting professional development courses for teachers, and conducting research in multilingual and multicultural environments are desirable

·      Received competitive research grants to support their scholarly work

·      In addition, Associate Professors should have: (a) sustained, independent, and international academic reputation; (b) published in high-impact venues; (c) secured major research grants; and (d) received teaching awards.

Responsibilities

Successful candidates will be expected to:

·       Design, teach and grade a range of pre-service and in-service courses in D&T Education, and graduate-level courses in D&T Education.

·       Supervise undergraduate and pre-service students in teaching practicum attachments and projects

·       Supervise Master’s and Doctoral students and perform examination duties for graduate students’ theses/dissertation, seminar, and oral examinations

·       Serve on committees in the Department, NIE and NTU and offer consultancy and professional services to schools, the Ministry of Education and other public education-related organisations on a request basis

·       Develop research programmes aligned to their areas of specialisation and publish in top-tier, peer-reviewed international education journals

·      In addition, Associate Professors will be expected to lead in key areas of research within the department, mentor junior faculty members, supervise graduate students and serve in programme leadership.

Application

Please submit your application together with the following through: https://ntu.wd3.myworkdayjobs.com/Careers/job/NTU-Main-Campus-Singapore/Assistant-Professor-Associate-Professor-in-Design---Technology-Education--NSSE---NIE-_R00024689

1.    A cover letter outlining suitability for the position.

2.    A detailed curriculum vitae, including qualifications, teaching experience, research achievements, full publication list (annotate authorship e.g., lead author and quality of journal e.g., Impact Factor), and academic service.

3.    Three sample publications in D&T Education

4.    Research Impact Statement (up to 5 pages)

Applicants should demonstrate the significance and impact of their research by addressing the following:

·        Keycontributions: What are your most important research impacts to date?

·        Evidence of impact: How has your work influenced the field, policy, and/or practice? Provide evidence (e.g., publications, citations, policy uptake, industry adoption).

·        Academic impact: How has your work advanced theory, methods, and/or knowledge?

·        Societal/Policy/Industry Impact (where applicable):Describe influence on policy, regulation, industry standards, or broader society.

·        Research identity: What distinguishes your work? Articulate a clear and coherent research trajectory.

·        Contributions and Leadership: Clarify your role in collaborative projects.

·        Future impact: Outline how your research will shape the field over the next 5-10 years.

5.  Teaching Impact Statement (up to 3 pages)

Applicants should demonstrate their impact on student learning and education by addressing the following:

·      How have you enhanced student learning and engagement?

·      What teaching innovations or improvements you have implemented and why?

·      How have you promoted interdisciplinary thinking?

·      How have you incorporated experiential and collaborative learning?

·      How have you contributed to a positive teaching culture?

·      How have you harnessed emerging technologies (such as AI) in your teaching?

Applicants are encouraged to provide evidence to support their claims.

Closing Date

The closing date for application is 30th June 2026

Other Information

More information on NSSE can be found at https://www.ntu.edu.sg/nie/about-us/academic-departments/natural-sciences-and-science-education  

For enquiries, interested applicants may write to Associate Professor Teo Tang Wee, Head of NSSE at tangwee.teo@nie.edu.sg copied to Ms Val Lee, at lilian.lee@nie.edu.sg.

Note to applicants

Only successful candidates will be notified (via email).

Overview

The National Institute of Education (NIE) is among the world’s top education institutes, recognised for its excellence in teacher education and educational research.  NIE has played a key and pivotal role in shaping and developing Singapore’s teaching profession and landscape through evidence-informed, practice-focused and values-based programmes and initiatives.

An autonomous institute situated within the research-intensive Nanyang Technological University, NIE is consistently ranked within the top 10 in the world for research impact in the field of Education.

The Natural Sciences and Science Education(NSSE) Department at the NIE in Singapore is seeking an Assistant Professor/Associate Professor in physics education to join its NSSE Department. The Natural Sciences and Science Education (NSSE) at the National Institute of Education in Singapore is committed to discovery and innovation in sciences and science education. Comprising faculty from both science content and pedagogical disciplines, we adopt an interdisciplinary approach to teaching and research. Our science education researchers focus mainly on maximising the potential of every child through research on students' learning approaches and problem-solving skills, and work with teachers to develop models of creative teaching and new approaches to learning. Faculty members receive research support through internal and external grants, as well as access to world-class research facilities.

Requirements

Successful candidates must have:

·      A basic degree in Physics and a doctoral degree (PhD) in education (specialising in science/physics education)

·      Published in top-tier, peer-reviewed international education journals, and be able to teach in English

·      Teaching qualifications, and it is desirable to have taught at secondary or primary level for at least 5 years and have leadership experience in school

·      Post-doctoral research experience, prior experience in conducting professional development courses for teachers, and conducting research in multilingual and multicultural environments are desirable

·      Received competitive research grants to support their scholarly work

·      In addition, Associate Professors should have: (a) sustained, independent, and international academic reputation; (b) published in high-impact venues; (c) secured major research grants; and (d) received teaching awards.

Responsibilities

Successful candidates will be expected to:

·       Design, teach and grade a range of pre-service and in-service courses in Physics Education, and graduate-level courses in Science Education

·       Supervise undergraduate and pre-service students in teaching practicum attachments and projects

·       Supervise Master’s and Doctoral students and perform examination duties for graduate students’ theses/dissertation, seminar, and oral examinations

·       Serve on committees in the Department, NIE and NTU and offer consultancy and professional services to schools, the Ministry of Education and other public education-related organisations on a request basis

·       Develop research programmes aligned to their areas of specialisation and publishin top-tier, peer-reviewed international education journals

·      In addition, Associate Professors will be expected to lead in key areas of research within the department, mentor junior faculty members, supervise graduate students and serve in programme leadership.

Application

Please submit your application together with the following through: https://ntu.wd3.myworkdayjobs.com/Careers/job/NTU-Main-Campus-Singapore/Assistant-Professor-Associate-Professor-in-Physics-Education--NSSE---NIE-_R00024683

1.    A cover letter outlining suitability for the position

2.    A detailed curriculum vitae, including qualifications, teaching experience, research achievements, full publication list (annotate authorship e.g., lead author and quality of journal e.g., Impact Factor), and academic service

3.    Three sample publications in Physics / Science Education

4.    Research Impact Statement (up to 5 pages)

Applicants should demonstrate the significance and impact of their research by addressing the following:

·        Key contributions: What are your most important research impacts to date?

·        Evidence of impact: How has your work influenced the field, policy, and/or practice? Provide evidence (e.g., publications, citations, policy uptake, industry adoption)

·        Academic impact: How has your work advanced theory, methods, and/or knowledge?

·        Societal/Policy/Industry Impact (where applicable):Describe influence on policy, regulation, industry standards, or broader society

·        Research identity: What distinguishes your work? Articulate a clear and coherent research trajectory

·        Contributions and Leadership: Clarify your role in collaborative projects

·        Future impact: Outline how your research will shape the field over the next 5-10 years.

5.  Teaching Impact Statement (up to 3 pages)

Applicants should demonstrate their impact on student learning and education by addressing the following:

·      How have you enhanced student learning and engagement?

·      What teaching innovations or improvements you have implemented and why?

·      How have you promoted interdisciplinary thinking?

·      How have you incorporated experiential and collaborative learning?

·      How have you contributed to a positive teaching culture?

·      How have you harnessed emerging technologies (such as AI) in your teaching?

Applicants are encouraged to provide evidence to support their claims.

Closing Date

The closing date for application is 30th June 2026

Other Information

More information on NSSE can be found at https://www.ntu.edu.sg/nie/about-us/academic-departments/natural-sciences-and-science-education  

For enquiries, interested applicants may write to Associate Professor Teo Tang Wee, Head of NSSE at tangwee.teo@nie.edu.sg copied to Ms Val Lee, at lilian.lee@nie.edu.sg.

Note to applicants

Only successful candidates will be notified (via email).

Our client is a well-established MNC specializing in precision manufacturing and engineering solutions, supporting customers across various industries globally. Due to their current expansion plan, they are looking for a Key Account Specialist (Entry Level) – Engineering to join their commercial team. They are located in the (West) – easily accessible.

Responsibilities for Key Account Specialist (Entry Level) :

• Manage assigned customer accounts and act as the main point of contact for commercial matters

• Coordinate RFQs, quotations, costing submissions, and follow-up activities

• Support account growth through new program opportunities and product expansion initiatives

• Liaise with engineering, operations, quality, and production teams on customer requirements

• Track project milestones, sample builds, engineering deliverables, and program timelines

• Coordinate customer requests, project updates, and issue follow-ups across multiple manufacturing sites

• Support new product introduction (NPI) activities and project handovers to operations

• Maintain quotation records, sales pipelines, account documentation, and forecasting updates

• Monitor customer complaints, corrective actions, and resolution progress with internal teams

• Assist in preparing business proposals, account reviews, presentations, and commercial reports

• Support cross-site coordination activities involving Singapore, Malaysia, and China operations

• Follow up on opportunity pipelines and support conversion of projects into mass production programs

Requirements:

• Diploma or Degree in Engineering, Business, or related discipline

• Candidates with 1–3 years of relevant experience in account management, sales coordination, customer support, or manufacturing environments are advantageous

• Exposure to precision plastics, tooling, Electronic Manufacturing Services (EMS), or contract manufacturing industries will be an added advantage

• Familiar with RFQ processes, quotations, project coordination, and customer support functions

• Training Provided

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/CV.

We regret that only shortlisted candidates will be notified.

Email Address: job•@recruitpedia.sg
EA License No: 19C9682
EA Personnel No: R22104769
EA Personnel Name: Ong Boon Kiet (Travys)

Responsibilities

• Build and manage a pipeline of corporate clients, identifying new business opportunities and driving revenue growth
• Engage clients to understand training needs and propose relevant IT and professional development solutions
• Develop and maintain strong client relationships to ensure retention and repeat business
• Drive sales for both public and customised training programmes
• Handle client enquiries, resolve issues, and coordinate with internal teams to ensure smooth delivery
• Work closely with trainers, operations, and marketing teams to execute training programmes successfully
• Track sales performance and provide regular updates on pipeline, targets, and forecasts
• Stay updated on market trends, competitor offerings, and emerging training needs to identify new opportunities

Requirements

• Minimum Diploma with at least 3 years of experience in sales or account management
• Strong communication and relationship-building skills with a client-facing mindset
• Proven ability to manage pipeline and achieve sales targets
• Comfortable working independently in a fast-paced, target-driven environment

Tyson Jay Management Pte Ltd | EA License No.: 24C2479

Ivan Lim | EA Personnel No.: R1109856

• Ensure suppliers’ invoices and credit notes are processed on a daily basis, accounted for and properly recorded
• Ensure accuracy in the cost center and accounts assignment when processing payments
• Validate purchase by performing 3 way system matching of invoice, purchase order and receiving. Review, reconcile and resolve the invoice discrepancies
• Process Petty Cash transactions and work with the Petty Cash custodian Team on the reconciliation and cash top up
• Record the payment transaction to students
• Execution of the vendor payment runs based on payment schedule
• Vendor Master Maintenance - Liaise with supplier to provide vendor creation form, update bank details in ERP system
• Review and reconcile vendor’s Statement of Account
• Responding to vendor and other stakeholder’s queries.
• Assist with any other duties, tasks or jobs with similar levels of responsibility and complexity to the assigned job grade as may be reasonably requested by the line manager and/or the College.

Joy Yeow Zhi Qian
(CEI Registration No: R2096261)
 Recruit Express Pte Ltd (EA Licence No: 99C4599)

• Prepares operators to accomplish job results by conducting, monitoring and evaluating process training.
• Conduct Operator Specific Skill (OSS) or Logistic Specific Skill (LSS) training for related associates on the assigned workstation according to the Standardized Work Sequence.
• Maintain up-to-date operators training records in Skill Matrix Database.
• Plan and schedule operators' training, certification and recertification and coordinate with production on the training schedule.
• Carry out Policy Deployments, Briefings and Simulations (Central Directives, BPS, WAtS etc).
• Evaluate operator performance for certification purposes.
• Prepare training material (e.g. training modules, training aids, notes).
• Constantly upgrade the current training manuals / methods (power point presentation & mpeg format) to ensure all training modules are applicable to the respective work stations (synchronized with BPS requirements).
• Work independently to obtain training materials (e.g. training aids, samples, notes, process info, quality indicators and correct work sequence).
• Participate actively in New Product Training during Engineering Build, Pre-Pilot and Pilot Runs to ensure all critical milestones are met for OSS and LSS Certification for new product.
• Maintain discipline at all time to ensure effective operators training.
• Ensure all training facilities are maintained in tip-top condition.
• Provide up-to-date operator training data whenever required.
• Prepare and execute documentations accurately and in a timely manner (e.g. Training Records, Training Attendance, OSS/OJT Tracking and Premium Forms).
• Conduct the monitoring of operators on the production shop floor by doing line audits to ensure operators follow the process stated in the Standardized Work Instruction and Quality Indication.
• To follow defined Standard Operating Procedures in the Department.
• Inform superiors on any non-confirming issues in the Training Section.
• Practice good housekeeping (7S), safety and security conscious at all times.
• Carry out any other duties assigned by immediate superior from time to time.

Job Summary

A postdoctoral research fellow position in the areas of Artificial Intelligence (AI) and Machine Learning (ML) for spatial omics and precision medicine is available at the Loo Lab in the Bioinformatics Institute (BII), A*STAR, Singapore. The group develops next generation spatial omics assays, cellular phenotype analysis methods, and machine learning models to predict patient drug responses. The group also develops and manages the HistoPath Analytics (HPA) Platform and ImmunoAtlas (https://ImmunoAtlas.org) for automated management, visualization, and analysis of large multiplex tissue images and spatial multi omics data. 

The successful candidate will be part of an interdisciplinary team working on the development of new biomarkers, and metabolomics data analysis methods for cancer diagnosis and precision medicine. His/her main responsibility is to develop and apply novel AI and ML models and methods for analyzing mass spectrometry data (LC/MS and MSI), large multiplex tissue images, and spatial transcriptomics data collected from cancer patients. The candidate will also perform computational algorithm implementation and benchmarking, present research findings at international conferences, and publish in high-impact scientific journals. The candidate will have the opportunity to work in a highly stimulating environment, and collaborate closely with biologists, physicians, and pathologists. Senior candidate with relevant previous experience may also have the opportunity to plan and lead new projects.

Qualifications:

• PhD or Master in Computer Science, Bioinformatics, Computational Biology, Chemical Engineering, Molecular and Cell Biology, Cancer Biology, or a related field.
• Proficiency in Python and R programming languages.
• Strong background in AI/ML modelling, statistics, and data analysis and visualization. Experience with deep learning frameworks (e.g., TensorFlow, PyTorch) for image analysis and data modelling is required.
• Basic knowledge of molecular biology, cancer biology, metabolism, and immunology is required.
• Previous experience in analyzing metabolomics and/or multiplex tissue image is highly desirable.
• Good spoken and written communication skills, especially for the preparation of scientific manuscripts and reports.
• The ability to work effectively in a collaborative team setting.

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.

Birmingham Academy is a dynamic, thriving, diverse Private Education Institution in Singapore which has been in operations for over 2 decades.

QUALIFICATIONS, EXPERIENCE AND ATTRIBUTES

Job Requirements:

• Candidate must possess at least an A Level
• At least 5 Years of teaching experience (small class tuition)
• Strong passion for teaching and tutoring.
• Must be student oriented.
• Excellent presentation and communication skills
• Have good organizing & planning skills, high work standards, and able to adapt to changes.
• Familiar with Singapore Cambridge A Level Syllabus
• Able to teach more subjects will be an advantage

Job Descriptions:

• Teach a small class of student and deliver clear and concise instruction using a variety of methods and technology.
• Assess and evaluate student performance through tests, assignments, and projects.
• Assign and grade classwork, homework, tests and assignments.
• Provide constructive feedback to students and maintain accurate records to track their progress.
• Identify and address individual student needs and learning challenges.
• Observe and evaluate student's performance and development.

Who we are

Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, Livestreaming, Video production & Affiliate Management for Social Commerce plus full funnel Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities. 

We are growing rapidly and as the exclusive partner of Flywheel in SEA,  we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital and social commerce in SEA, and experience what it takes to drive a successful ecommerce business end-to-end.

The team you will be part of

Our Talent & People Team is the heartbeat of our organization - championing a culture where people thrive and potential is unlocked. From attracting top talent and shaping employee experiences to driving development, engagement, and retention, the team plays a strategic role in building and maintaining a high-performing, empowered workforce. We are here to grow with the business and for the people behind it.

The part you will play

This role will work closely with the Regional Learning & Development Specialist in supporting the development, coordination, and implementation of learning programs for both employees and clients. As an L&D Associate, you will collaborate with cross-functional teams and Subject Matter Experts (SMEs) to help create engaging, organized, and impactful training experiences.

As a Learning & Development Associate, you will 

• Assist in developing digital and instructor-led training modules.
• Collaborate with Subject Matter Experts (SMEs) to translate technical knowledge into engaging learning experiences.
• Collaborate in producing courses weekly using SCORM authoring tools for external clients.
• Act as a Project Team B member, supporting the production and revision of course outputs for clients.
• Manage content uploads, updates, and organization in the LMS.
• Assist the L&D Specialist in the rollout of courses and in mapping onboarding journeys.
• Track training activities, collect feedback, and prepare basic reports.
• Provide logistical support for training rollouts.

What we are looking for - the ideal profile

• 2-5 years of relevant work experience in training, education, HR, or related fields.
• Proficiency in using Articulate as a SCORM authoring tool (e.g., Storyline, Rise).
• Highly resourceful in creating engaging and effective learning materials.
• Strong understanding of learning principles, including instructional design best practices.
• Strong organizational skills and attention to detail.
• Proficiency in MS Office/Google Workspace; familiarity with e-learning tools is a plus.
• Good communication skills, with the ability to support training delivery and engage with learners.

In return, you will be getting

• Tackling the sophisticated people's challenges in the rapidly evolving e-commerce landscape with data insights and innovative solutions.    
• You will be joining an all-star People Team that consistently raises the bar by combining the systems and processes of a small multinational with the collaborative, innovative, and agile spirit of a startup in an ever-evolving world.
• With our team’s rapid growth and the People Team launching new initiatives to enhance both employee experience and performance, you will benefit from a wide range of opportunities for development. Our structured learning programs covering both functional skills and broader growth are designed to support you at every stage of your journey
• Our supportive culture and close collaboration between regional and local teams create a close-knit work environment which many in our team love and thrive in

We also offer

Best of Both Worlds

We are a scale up: the sophistication of a small multinational, with the agility of a start-up. This means you get to work on cutting-edge projects, and besides your 'standard' job description, we love to see you show entrepreneurial initiative and want to see your take on how you can take your role and our company to the next level. Good ideas get implemented. You are the master of your own destiny.

Culture that Brings Out the Best

At Intrepid, culture is not just a buzzword, it is what we practice at work every day. We believe in collaboration over competition, transparency over politics, and willingness to learn over ego. You will be part of a team where people genuinely support one another, celebrate wins together, and face challenges head-on as one. We put our all into the work but we balance it with fun, whether that is through team lunches, after-work hangouts, events or shared laughter in the office. This is a place where you can thrive professionally while having a great time.

Grow Without Limits

Learning at Intrepid is constant and dynamic. You will have access to formal training through face-to-face sessions, coaching and our very own Intrepid Academy. On top of that, real-world experience such as leading clients, working with advanced tech, and mastering best-in-class processes will accelerate your growth every step of the way. Surrounded by a talented team that raises the bar daily, in a rapidly growing and ever-expanding business, the opportunities for your development are endless.

Rewarding You Right

We believe great work deserves great rewards at Intrepid. That’s why we offer competitive compensation and generous benefits, including comprehensive insurance and ample leave, to support you both in and out of the workplace. We want you to feel valued, cared for, and empowered to bring your best self to work every day.

Note: We will not be accepting any unsolicited resumes or CVs from headhunting or recruitment agencies at this point. Any CVs or profiles shared with us will not be entertained, and in the event of dispute, Intrepid will not be liable for any material compensation to third parties 

#LI-AE1

Responsibilities

• Build and manage a pipeline of corporate clients, identifying new business opportunities and driving revenue growth
• Engage clients to understand training needs and propose relevant IT and professional development solutions
• Develop and maintain strong client relationships to ensure retention and repeat business
• Drive sales for both public and customised training programmes
• Handle client enquiries, resolve issues, and coordinate with internal teams to ensure smooth delivery
• Work closely with trainers, operations, and marketing teams to execute training programmes successfully
• Track sales performance and provide regular updates on pipeline, targets, and forecasts
• Stay updated on market trends, competitor offerings, and emerging training needs to identify new opportunities

Requirements

• Minimum Diploma with at least 3 years of experience in sales or account management
• Strong communication and relationship-building skills with a client-facing mindset
• Proven ability to manage pipeline and achieve sales targets
• Comfortable working independently in a fast-paced, target-driven environment

Tyson Jay Management Pte Ltd | EA License No.: 24C2479

Ivan Lim | EA Personnel No.: R1109856

Sr TQA Executive (Training & Quality Assurance)

About EPOS

Backed by Ant International, a global leader in digital payments, digitisation, and financial technology solutions), EPOS, part of its global merchant payment services Antom, is a leading Point-of-Sale (POS) digital solutions provider based in Singapore.

Job Summary

We are looking for a Senior TQA Executive (Training & Quality Assurance) to drive training effectiveness and quality excellence across customer service operations. This role is responsible for evaluating training delivery, assessing trainer performance, identifying operational gaps, and ensuring new hires are equipped to deliver high-quality customer support across voice, chat, and email channels. The ideal candidate is analytical, detail-oriented, and passionate about continuous improvement within customer experience operations.

Key Responsibilities

• Conduct audits and evaluations of customer service training sessions across voice, chat, and email support channels
• Assess trainer effectiveness and provide structured, actionable feedback to improve training delivery standards
• Identify gaps between training outcomes and actual operational performance, and recommend improvement initiatives
• Collaborate closely with Customer Service, Training, and QA teams to enhance overall service quality and training effectiveness
• Monitor and evaluate new hires’ post-training performance and onboarding readiness
• Facilitate calibration sessions to ensure consistency and alignment in training and quality evaluations
• Analyze operational metrics such as CSAT, QA scores, productivity, and error trends to drive data-backed improvements
• Support the continuous enhancement of training materials, SOPs, knowledge bases, and quality frameworks
• Participate in process improvement initiatives to strengthen customer experience and operational efficiency

Key Requirements

• Minimum 3 years of experience in Customer Service, Training, Quality Assurance, or related operational support functions
• Strong understanding of customer service operations, including voice, email, and chat support environments
• Experience in training audits, coaching, quality evaluations, or performance management
• Strong analytical and problem-solving skills with a data-driven mindset
• Excellent communication and stakeholder management skills
• Detail-oriented with the ability to identify performance gaps and improvement opportunities
• Able to work independently in a fast-paced and dynamic environment
• Experience within fintech, payments, e-commerce, or contact center environments will be an added advantage

The Financial Services ARM is responsible for the quality of enhanced due diligence reports produced for financial services clients. He/she will be responsible for a team of researchers to ensure that they produce clear, analytical and exceptionally well-written reports which help financial services Clients in the Asia Pacific region meet compliance and regulatory requirement.

He/she will be responsible for a range of tasks, including conducting scoping research, preparing proposal drafts, engaging with financial services clients to understand their requirements and answer follow up questions, managing enhanced due diligence reports to support major banking transactions such as IPOs and debt issuance, conducting desktop research and discreet interviews himself/herself, and reviewing and finalizing the reports drafted by junior researchers. He/she will also be responsible for overseeing the professional growth and development of his/her team members, and providing guidance and training to their work. He/she will support the work of his/her line manager in training managing internal and external resources in order to complete enhanced due diligence projects for financial institutions in a timely and effective manner

Project management of enhanced due diligence assignments for financial services clients

• Ensure that the enhanced due diligence reports produced by Scaled Diligence for its financial institutions clients are properly scoped, allocated to researchers, tracked and ultimately delivered on time and within budget
• Assist in the proposal process, conduct scoping research, and communicate with clients to understand their requirements
• Manage projects of varying scale, finalize reports and organize research team in answering following up questions from financial institution clients
• Communicate directly with the clients, which primarily include members of the compliance or internal control departments of financial institutions, in order to clarify the scope of projects, address questions, and suggest potential additional avenues of research
• Review and approve (content and editorial) enhanced due diligence reports, ensuring projects are of high quality and meet Clients’ specifications
• Conduct research into specific topics and issues and draft summaries and findings in situations where contentious issues arise, either as part of a team or independently, depending on the requirement of the situation
• Liaise with and provide feedback to vendors and subcontractors, ensuring the quality of work they provide is high and adheres to our global delivery standards
• Engage with colleagues across Control Risks to address client queries

People Management

• Manage a team of researchers or senior researchers
• Define, for each team member, objectives and responsibilities in line with the practice goals
• Conduct performance reviews
• Ensure well-being and professional development of staff
• Support his/her line manager in recruiting new researchers

Regional research initiatives

• Interact regularly with researchers, supervisors, managers, and the Quality Assurance team to provide support and feedback on Scaled Diligence work
• Participate in discussions with other members of the Scaled Diligence team on potential service/product improvement

Essential

• Education to degree level (minimum of a bachelor’s or equivalent experience)
• 3 to 5 years of experience in executing and managing enhanced due diligence projects for financial institution clients, in particular pre-IPO due diligence projects
• Good understanding of the requirement of financial institutions clients in APAC, including research methodologies, work scope, timeline, and special requirements
• Experience engaging with financial services clients regarding due diligence assignments, and organizing research teams to address follow up questions from the clients
• Full fluency in written and spoken Chinese and English is essential
• Experience in writing, researching and reviewing/editing due diligence reports; demonstrated excellence in research, writing and editing in Chinese and English
• Strong knowledge of research techniques, databases, networks, online registers and archives and other OSINT research tools
• Proven ability to meet project deadlines and perform well under pressure  

Preferred

• Experienced working in a capacity similar to that of a Research Supervisor in a due diligence or investigative research firm
• Strong knowledge of the socio-political environment in greater China

• Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer.
• We operate a discretionary global bonus scheme that incentivises, and rewards individuals based on company and individual performance.
• Control Risks supports hybrid working arrangements, wherever possible, that emphasise the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.
• Working with our clients, from day one our people are given direct responsibility, career development and the opportunity to work collaboratively on fascinating projects in a rewarding and inclusive global environment.
• The Company is committed to further its diversity, inclusion and equity agenda and as an employee you have access to various business resource groups in the Company including the Company's LGBT+ network called MOSAIC, the Women's Network, and Synergy - a people network to celebrate and promote ethnic diversity at Control Risks

Control Risks is committed to a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.If you require any reasonable adjustments to be made in order to participate fully in the interview process, please let us know and we will be happy to accommodate your needs.

Full Title : Account Manager - Sales

Account Manager - Sales

Location: (Bugis)

Working days: 5 days (Mon - Fri)

Working time: 9.00 to 6.00 pm

Salary: $3200 to $4000 + COMMISSION

Overview: The successful candidate will be responsible for meeting with corporate clients to identify their training needs. You will play a key role in building relationships, developing training proposals, and driving sales for both public and customized courses. Experience in organizing and promoting public courses across various categories will be an advantage.

Key Responsibilities:

• Looking for new clients, building an effective pipeline and identify opportunities that are profitable.
• Develop and maintain relationships within assigned client segment to ensure maximum satisfaction and retention levels.
• Identify, prioritize, and resolve client issues/concerns; coordinate with appropriate internal departments to provide responses and solutions.
• Advise and recommend relevant IT & business certifications to working industry professionals & companies.
• Provide management with weekly reporting on sales targets.
• Achieve business objectives and sales targets.
• Coordinate with internal teams (trainers, operations, and marketing) to ensure successful course execution.
• Research market trends, competitor offerings, and emerging training needs to identify new business opportunities.
• Attend industry events and networking sessions to generate leads and build the company’s presence in the market.

Requirements:

• Proven experience in sales and account management, preferably in the training, education, or professional development sector.
• Minimum Diploma in any field.
• Minimum 3 years of relevant experience in Sales Account Manager.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint), CRM systems, and other sales management tools.