Total 1,280 Manager level Customer Service job vacancies

- 1 year contract (renewable/convertible) OR Permanent based on experience

- Up to $6,000

- Mon–Fri, 8am–5:30pm

- Ang Mo Kio (shuttle service provided from selected MRT)

We are seeking an experienced and commercially driven Specialised Depot Repair Centre Manager to lead and scale our centralised repair operations. This is a management role that goes beyond traditional repair management — the ideal candidate will proactively source, build, and manage an ecosystem of technology partners, OEMs, component suppliers, and third-party specialists to extend our repair capabilities across new product categories, technologies, and service tiers.

Job Responsibilities:

• Lead end-to-end depot repair operations, ensuring world-class quality, turnaround times, and cost efficiency across all repair lines.
• Establish and enforce standardised repair processes, quality frameworks (e.g., ISO 9001, IPC standards), and KPI-driven performance management.
• Manage workforce planning, technician training, and skills development to support evolving repair technologies.
• Oversee inventory, spare parts management, and reverse logistics to optimise repair cycle times and reduce costs.
• Ecosystem Development & Capability Expansion
• Identify, evaluate, and onboard strategic partners, OEMs, component suppliers, and specialist repair vendors to extend the depot’s repair capabilities into new product lines and technologies.
• Build and maintain a robust partner ecosystem that enables multi-brand, multi-technology repair services (e.g., IT hardware, IoT devices, medical devices, industrial equipment, EV components).
• Stay ahead of emerging repair trends, technologies, and certifications to position the depot as an industry leader.
• Stakeholder & Client Management
• Serve as the primary point of contact for key clients and partners, ensuring exceptional service delivery and relationship management.
• Conduct regular business reviews with clients and partners to identify upsell opportunities and address service gaps.
• Report to senior leadership on depot performance, growth initiatives, and strategic recommendations.

​

Period:

• 1 year contract (renewable/convertible) OR Permanent based on experience

Working Hours:

• Mon–Fri, 8am–5:30pm  

Salary: 

• Up to $6,000 

Location: 

• Ang Mo Kio (shuttle service provided from selected MRT)

Requirements:

• Degree in Electrical or relevant 
  

• 5+ years of experience in depot repair, service centre management, or after-sales operations, with at least 2 years in a management role.

• Proven track record of building and managing partner ecosystems and vendor networks in a repair/service environment.

• Deep technical understanding of repair processes across multiple product categories (e.g., IT, telecom, consumer electronics, industrial equipment).

• Experience with quality management systems (ISO 9001, IPC, or equivalent) and continuous improvement methodologies.

• Leadership skills with a track record of building and developing high-performing, multi-disciplinary teams.

• Singaporeans only

Interested applicants, kindly email your detailed resume (MS Word format is preferred):
zikry@successhrc.com.sg  (Registration no: R2198989)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201)

160 Robinson Road, #13-07/08/09 SBF Center, Singapore 06891

T: 6337 3183 | W: www.successhrc.com.sg 

Role Summary

The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers who purchase the Signature Success Plan achieve a significant return on their investment with our platform. This role functions as an extension of the customer’s workforce and a trusted advisor, providing guidance and advice to customer organizations. The CSM is responsible for identifying and addressing both technical and business concerns, aligning them strategically with customer priorities, projects, and problems.

Key Responsibilities

Customer Accountability and Value Alignment

• Serve as the single point of customer accountability responsible for the delivery of all Signature deliverables, the overall customer experience, and renewal and expansion.

• Coordinate all deliverables the customer is entitled to, overseeing the experience throughout the Signature lifecycle

• Apply the correct processes to address customer needs and ensure value is delivered through the Signature offer.

• Successfully align with and manage both Business and Technical Stakeholders, focusing on aligning Business Value and Technical Goals to the Signature offer.

• Prioritize the most urgent work activities, organize tasks to avoid missing key steps, and create basic plans to focus time, taking responsibility for assigned tasks.

• Use internal resources to increase effectiveness and rely on managers or mentors for guidance on priority problems.

Strategic Advisory and Stakeholder Management

• Develop and maintain strong relationships at key stakeholder levels, including cultivating executive-level relationships within customer IT and business leadership.

• Act as a trusted advisor by gaining trust through mutual goals, understanding the customer’s business model, and applying proven solutions to their problems.

• Solidify partnership commitments and drive innovation aligned with customers' business challenges.

• Increase customer engagement with products and services and identify major political barriers to customer success.

• Partner with more experienced team members to solve complex problems and develop strategic success plans when needed.

Technical Health, Adoption, and Risk Management

• AI  Literacy: Proficiency in using AI agents to automate routine tasks such as meeting summaries, QBR data collection, and initial health monitoring.

• Prompt Engineering Basics: Ability to use natural-language commands to guide AI agents in retrieving accurate customer data and generating first drafts of success plans.

• AI Engagement Monitoring: Using AI-driven sentiment and intent analysis to flag early customer concerns for human intervention.

• Collaborative Learning: Actively seeking out "Agentblazer" training and certifications to stay current on autonomous agent capabilities.

• Learning & Development: Apply product knowledge and expertise to address technical concerns, use this knowledge to ask ** effective diagnosis questions**, and align platform features with customer priorities and roadmaps.

• Proactively monitor and conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement.

• Act as the primary point of contact for major incidents, ensuring timely communications and resolution of issues.

• Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities.

• Form a clear plan for client engagements, communicate clearly and proactively with collaborators, and keep the customer goal central to decision-making.

Minimum Requirements

• Experience: Experienced business professional, preferably with 3-4 years of relevant industry expertise in Customer Success, SaaS platform use, or related fields. 

•  Consulting Skills: Strong consulting skills and demonstrated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations.

•  Domain Expertise: Possess industry-relevant expertise and begin honing skills in a relevant functional area. Should understand the broad impact of the industry on the customer’s business.

•  Communication: Excellent communication skills to articulate technical issues to diverse audiences and the ability to translate technical concepts into business terms.

•  Learning & Development: Actively seek out relevant learning activities, approach obstacles as growth opportunities, and seek experienced mentors to accelerate personal development

• Experience supporting customers using Sales Cloud

• Working knowledge of core Sales Cloud features: Leads, Accounts, Contacts, Opportunities, Forecasting, Reports & Dashboards

• Understanding of sales processes (lead-to-cash, opportunity management, pipeline management)

• Familiarity with Sales Cloud automation (workflows, process builder, flows for sales processes)

• Ability to demonstrate Lightning Sales Console and mobile app

• Knowledge of common sales use cases (territory management, lead assignment, opportunity stages)

• Salesforce Certified Administrator (or within 90 days)

Cloud Specific Experience

• Salesforce product certifications are a plus: AI Associate, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Data Cloud Specialist)

• Sales Cloud Consultant certification

• Experience with Sales Cloud features like Einstein Lead Scoring, Opportunity Insights, Activity Capture

• Understanding of how Sales Cloud integrates with marketing automation and service tools

Note: This role is office-flexible, and the expectation is to be in office 3 days per week.   

Job Description:

• Work as a team to create and implement comprehensive quality assurance plans that outline the processes and procedures for ensuring quality throughout the product lifecycle, from design to manufacturing to delivery.
• Conduct internal and external audits to assess the effectiveness of quality control procedures and identify areas for improvement.
• When quality issues are identified, work to determine the root cause of the problem, develop corrective actions, and monitor their implementation to ensure they are effective.
• Ensure that company's products and services meet relevant industry standards and regulations, including standards like NADCAP.
• Provide training and awareness programs for employees on quality control procedures and best practices.
• Actively participate in continuous improvement projects to enhance quality and reduce costs.
• Collaborate with suppliers to ensure that their products and services meet the required quality standards.

Requirement:

• Min Degree in Engineering
• Min 3 years of experience in certifying staff and lead QA activities

To submit your application, please apply online apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Responsibilities

• In charge of managing daily production, capacity planning and machine optimization.
• In charge of leading and motivating the production team to meet schedules for the various operations supporting customer requirements.
• Responsible for maintaining a safe, organized and clean work environment by setting and driving 6S standard.
• Responsible for respective consumable spending, delivery metrics, capacity planning, risk assessment, Total Productive Maintenance (TPM), and Overall Equipment Efficiency (OEE).
• Involve in supporting and participating in Lean/Kaizen initiatives.
• Conduct routine cell and tool box meetings with effectively.
• Responsible for maintaining a motivated and disciplined workforce and promote a positive working environment to improve employee morale.
• Coordinate with cross functional teams in resolution of any issue that may impact production/quality.
• Responsible in identifying opportunities for production efficiency improvement and reduction in waste.
• Taking charge of managing proper and accurate updating of ERP system (Syteline).
• Perform related duties as assigned.

Requirements

• Min Diploma in Engineering or relevant
• Min 7 years of production or operations experience in a manufacturing environment with 3 years of experience in a supervisory
• Experience in CNC machining and metal fabrication processes.

To submit your application, please apply online apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Responsibilities

• In charge of managing daily production, capacity planning and machine optimization.
• In charge of leading and motivating the production team to meet schedules for the various operations supporting customer requirements.
• Responsible for maintaining a safe, organized and clean work environment by setting and driving 6S standard.
• Responsible for respective consumable spending, delivery metrics, capacity planning, risk assessment, Total Productive Maintenance (TPM), and Overall Equipment Efficiency (OEE).
• Involve in supporting and participating in Lean/Kaizen initiatives.
• Conduct routine cell and tool box meetings with effectively.
• Responsible for maintaining a motivated and disciplined workforce and promote a positive working environment to improve employee morale.
• Coordinate with cross functional teams in resolution of any issue that may impact production/quality.
• Responsible in identifying opportunities for production efficiency improvement and reduction in waste.
• Taking charge of managing proper and accurate updating of ERP system (Syteline).
• Perform related duties as assigned.

Requirements

• Min Diploma in Engineering or relevant
• Min 7 years of production or operations experience in a manufacturing environment with 3 years of experience in a supervisory
• Experience in CNC machining and metal fabrication processes.

To submit your application, please apply online apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Responsibilities

• In charge of managing daily production, capacity planning and machine optimization.
• In charge of leading and motivating the production team to meet schedules for the various operations supporting customer requirements.
• Responsible for maintaining a safe, organized and clean work environment by setting and driving 6S standard.
• Responsible for respective consumable spending, delivery metrics, capacity planning, risk assessment, Total Productive Maintenance (TPM), and Overall Equipment Efficiency (OEE).
• Involve in supporting and participating in Lean/Kaizen initiatives.
• Conduct routine cell and tool box meetings with effectively.
• Responsible for maintaining a motivated and disciplined workforce and promote a positive working environment to improve employee morale.
• Coordinate with cross functional teams in resolution of any issue that may impact production/quality.
• Responsible in identifying opportunities for production efficiency improvement and reduction in waste.
• Taking charge of managing proper and accurate updating of ERP system (Syteline).
• Perform related duties as assigned.

Requirements

• Min Diploma in Engineering or relevant
• Min 7 years of production or operations experience in a manufacturing environment with 3 years of experience in a supervisory
• Experience in CNC machining and metal fabrication processes.

To submit your application, please apply online apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Job Description:

• In charge of identifying, deploying and driving the successful completion of targeted projects and initiatives that deliver operational and financial results, as well as improved customer satisfaction.
• Taking charge as a Business Partner to the Site to drive step-change improvements in business performance by analysing company processes and procedures and developing process enhancement strategies.
• Establish and implement an effective framework and structure across the organization to enable continuous business improvement.
• Collaborate with stakeholders to enhance productivity.
• Lead Continuous Improvement (CI) projects within the business, including training, coaching, guiding, and delivering outcomes.
• Stay up to date with developments in management practices and process optimization

Requirements:

• Min Degree in business or technical/mechanical engineering/operational discipline or relevant
• Minimum 3 years of working experience in delivering step change in business performance
• Experience in business improvement tools & techniques, with associated certification (e.g. Lean, Theory Of Constraints), coupled with demonstrable knowledge and experience in real world applications
• Six sigma certification a plus

To submit your application, please apply online apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd.
EA License No: 17C8900

COMPANY DESCRIPTION

Founded in 1978 as Singapore's first family service centre, Allkin Singapore is a community-centric social service agency that believes everyone has the potential to create positive change, regardless of age, race, or background.

Through our service offerings, strategic partnerships, and community initiatives, we unlock opportunities for vulnerable individuals and families to overcome life's challenges, build a brighter future, and inspire others to do the same.

RESPONSIBILITIES

The roles & responsibilities of the Case Manager would include but are not limited to the following:

• Conduct triage and intake services for members of the community.

• Provide casework for individuals and families.

• Plan and conduct group work to support the needs of beneficiaries.

• Engage in community work to build an ecosystem of assets and resources.

• Engagement and advocate with systems and stakeholders in the community.

• Strategize and coordinate interventions to support beneficiaries.

• Assist with company projects or report submissions.

• Carry out any other duties as assigned by HOD/supervisor.

As a Case Manager with Allkin Family Service Centre (FSC), you may be deployed to work with various client groups across the different FSCs.

Bachelor / Graduate Diploma in Social Work, Counselling, Psychology or other relevant qualifications

Candidate profile:

• No prior work experience required for new entrants to social work.

• Strong analytical skills with the capability to identify and solve complex problems in a timely, efficient manner.

• Exceptional interpersonal skills that enable seamless collaboration with diverse groups.

• Excellent communication skills with the ability to listen actively, articulate ideas concisely and collaborate effectively with team members.

• Passionate about uplifting vulnerable individuals and building thriving communities.
• Experience in one or more of the following areas:
  • Casework
  • Counselling
  • Risk and crisis management
  • Group work facilitation

About the Role

As an Application Developer – Spring Boot, you will design, build, and maintain high‑quality, scalable applications that support critical business processes. You will work closely with cross‑functional teams to translate functional requirements into robust technical solutions while ensuring performance, reliability, and maintainability.

Key Responsibilities

• Design, develop, and maintain enterprise‑grade applications using Spring Boot

• Collaborate with cross‑functional teams to gather, analyze, and prioritize application requirements

• Build and consume RESTful web services within a microservices‑based architecture

• Ensure application performance, quality, security, and responsiveness across environments

• Identify, analyze, and resolve application defects and production issues in a timely manner

• Develop and maintain clear technical documentation for application design and development

• Follow software engineering best practices, design patterns, and coding standards

• Participate in code reviews and contribute to continuous improvement initiatives

Required Qualifications

• Minimum 3 years of hands‑on experience developing applications using Spring Boot

• Strong experience in Java Full Stack Development

• Solid understanding of software engineering principles and object‑oriented design patterns

• Experience designing and developing RESTful APIs and microservices

• Working knowledge of relational and/or NoSQL databases such as MySQL, Oracle, or MongoDB

• Ability to troubleshoot and resolve application issues across the development lifecycle

• Strong communication and collaboration skills

Preferred Qualifications

• Experience working in agile or DevOps‑oriented delivery environments

• Familiarity with application performance tuning and monitoring

• Exposure to front‑end technologies as part of full‑stack development

Job Summary

The Manager / Senior Manager (Customer Service) is responsible for overseeing and optimizing three core service areas: Field Service, Outsourced Call Centre, and Service Centre Operations. This role is critical in ensuring high-quality customer experiences, operational efficiency, and alignment with company service standards.

Candidates with experience managing a computer repair service centre are highly preferred.

Key Responsibilities

1. Field Service & Service Centre Operations

• Oversee field service and service centre operations, including scheduling, resource allocation, repair workflows, and turnaround times.
• Lead, coach, and manage large service teams, including supervisors and technicians, to ensure service excellence.
• Ensure consistent service standards, productivity, quality, and customer satisfaction across all service activities.
• Drive continuous improvement by identifying process gaps, optimizing workflows, and improving manpower and cost efficiency.
• Execute operational plans, ensure compliance with internal policies and industry practices, and achieve service objectives on a monthly, quarterly, and annual basis.

2. Outsourced Call Centre Management

• Act as the primary liaison for the outsourced call centre and oversee day-to-day operational performance in line with service strategy.
• Monitor performance against SLAs, KPIs, and quality standards, resolving operational issues to ensure productivity.
• Drive continuous improvement through analysis of service trends and performance data.
• Identify service gaps, implement best-practice improvements, and ensure effective coordination between call centre, field service, and service centre operations.

3. Service Governance & Continuous Improvement

• Assist the Customer Service Director in developing and implementing service policies, procedures, and KPIs.
• Prepare and analyse operational reports on service performance, costs, and customer satisfaction.
• Identify gaps, risks, and improvement opportunities across all service channels.
• Support service transformation and process improvement initiatives.

4. Customer Complaint Management & Escalation      

• Manage and resolve escalated customer complaints across all service channels in a timely and professional manner. 
• Act as a key escalation point for complex service disputes, working closely with internal stakeholders to achieve fair and compliant outcomes.
• Ensure proper documentation, investigation, and closure of complaint cases in accordance with company policies and regulatory guidelines.
• Analyse complaint trends and implement corrective and preventive actions to improve overall service quality.

5. Legal & Regulatory Case Support

• Support the organisation in handling formal customer disputes, including preparation of service records and investigation reports for mediation or legal review.
• Assist in attending mediation sessions or formal hearings (e.g. Small Claims Tribunal) when required, in coordination with management and legal counsel.

Qualifications and Experience

Education

• Diploma or Degree in any discipline.

Experience

• More than 7 years of experience in customer service or service operations within an IT, technology, or computer servicing environment.
• Proven experience managing big service operations with 20 people across multiple operational functions.

Skills & Competencies

• Good communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Customer-oriented with a professional and friendly demeanour.
• Ability to work independently and collaborate with internal teams.   
• Strong customer complaint handling and dispute resolution skills, with the ability to manage difficult conversations professionally and confidently.
• Ability to handle legal-related service matters, including court attendance, mediation, and regulatory case follow-ups.
• Sound judgment and decision-making skills when managing complaint cases.
• Strong written communication skills for preparing investigation reports, responses, and legal documentation.
• Resilient, calm under pressure, and capable of managing challenging customer, legal situations and operations issues

The Import Customer Service Assistant Manager supports the leadership of the Airfreight Customer Service team, ensuring smooth end-to-end import customer service operations. The role also involves effective stakeholder management, coordinating with internal departments, customers, and external partners to ensure seamless service delivery. We are seeking a team leader with knowledge of the CargoWise system, strong expertise in Import Workflows, and the ability to supervise staff across all stages of the import process.

Key Responsibilities:

• Team Supervision: Assist in leading, coaching, and supporting the Airfreight Import Customer Service team, ensuring staff manage end-to-end import processes efficiently.
• Operational Oversight: Monitor daily import activities, including shipment documentation, coordination with carriers, customs compliance, billing, and job closure. Ensure adherence to established processes and service standards.
• Process Support & Improvement: Identify operational bottlenecks, assist in implementing process improvements, and support initiatives to enhance workflow efficiency.
• Performance Monitoring: Track team performance against SLAs and KPIs, provide feedback, and escalate issues to the Manager as needed.
• Customer Service Support: Handle complex import-related customer inquiries and serve as a point of escalation for service issues when required.
• Cross-Functional Collaboration: Coordinate with Airfreight Operations, Customs, and other departments to ensure smooth execution of import shipments.
• Policy & Procedure Compliance: Support the development and implementation of import customer service policies and ensure staff compliance with internal procedures and regulatory requirements.

Required Skills & Competencies:

• Supervisory experience in airfreight import customer service and billing.
• Strong understanding of airfreight import processes, documentation, and customs requirements.
• Good problem-solving and decision-making skills, with the ability to support operational improvements.
• Effective communication and interpersonal skills to manage team and customer interactions.
• Ability to motivate staff and ensure consistent service quality.
• Previous hands-on experience using Cargowise system.

Other Info

Working Location:  40 Alps AvenueSingapore 498781

Working Hours: 0900hrs-1730hrs(Mon-Fri), 0900hrs-1300 (Alt Sat)

Responsibilities

• In charge of managing daily production, capacity planning and machine optimization.
• In charge of leading and motivating the production team to meet schedules for the various operations supporting customer requirements.
• Responsible for maintaining a safe, organized and clean work environment by setting and driving 6S standard.
• Responsible for respective consumable spending, delivery metrics, capacity planning, risk assessment, Total Productive Maintenance (TPM), and Overall Equipment Efficiency (OEE).
• Involve in supporting and participating in Lean/Kaizen initiatives.
• Conduct routine cell and tool box meetings with effectively.
• Responsible for maintaining a motivated and disciplined workforce and promote a positive working environment to improve employee morale.
• Coordinate with cross functional teams in resolution of any issue that may impact production/quality.
• Responsible in identifying opportunities for production efficiency improvement and reduction in waste.
• Taking charge of managing proper and accurate updating of ERP system (Syteline).
• Perform related duties as assigned.

Requirements

• Min Diploma in Engineering or relevant
• Min 7 years of production or operations experience in a manufacturing environment with 3 years of experience in a supervisory
• Experience in CNC machining and metal fabrication processes.

To submit your application, please apply online apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Job Description:

• Responsible for managing key customer accounts and identifying new business opportunities,
• In charge of expanding the market share while developing and executing sales strategies
• In charge of forecasting sales and establishing revenue targets set by company
• Responsible for preparing and negotiating proposals, quotations, and agreements with customer
• Ensure timely delivery of services to and payment from customers
• Responsible for coordinating with different department to ensure support to customers

Job Requirement:

• Minimum Degree in Mechanical/Manufacturing/Aeronautical Engineering or equivalent.
• Minimum 3 years of working experience in sales in the aerospace or aviation industry
• Oversea Travelling required

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Why WWT?

Fuelled by creativity and ideation, World Wide Technology strives to accelerate our growth and nurture future innovation. From our world class culture to our generous benefits, to developing cutting edge technology solutions, WWT constantly works towards its mission of creating a profitable growth company that is a great place to work. We encourage our employees to embrace collaboration, get creative and think outside the box when it comes to delivering some of the most advanced technology solutions for our customers.

WWT was founded in 1990 in St. Louis, Missouri. We employ over 10,000 individuals and closed nearly $20 Billion in revenue. We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proud to announce that it has been named on the FORTUNE "100 Best Places to Work For®" list for the 13th consecutive year!

Want to work with highly motivated individuals that come together to form high performance team? Come join WWT today!

What is the Solutions Consulting & Engineering (SC&E) Team and why join?

The Solutions Consulting & Engineering is an organization that is customer focused and solutions Led. We deliver end-to-end and emerging solutions to drive customer value, satisfaction, increase profitability, and growth. Our success is enabled by our world-class management consulting, delivery excellence, and engineering brilliance. We embody the OneWWT mindset by bringing the right talent at the right time from anywhere within WWT to solve our customer's problems. Our goal is to bring together business acumen with full-stack technical know-how to develop innovative solutions for our customers' most complex challenges.

What will you be doing?

World Wide Technology, Inc. has an opportunity available for a Service Delivery Manager in Infrastructure Services Managed Services. This position will be focused on providing operational oversite for our Managed Services customers. Oversight includes assisting with all aspects of high-priority projects, incidents, major incidents, and service requests. This position includes an on-call rotation schedule with team members to provide 24X7 support for Managed Services. Candidates must embrace World Wide Technology's Core values (Why WWT - Culture - WWT).

Your Responsibilities

• Integrate with Managed Services teams and Managed Services customers. Specifically, you will collaborate, coordinate, and communicate with your peer Customer Service Managers, Engineers, Architects, Service Desk Representatives, as well as customer executives and supporting team members.
• Act as the escalation point for all Managed Services operational requests and issues.
• Provide operational oversight to Managed Services customers.
• Be customer-facing for daily operations.
• Attend all internal and external meetings related to assigned customers.
• Participate in onboarding new customers to operational readiness.
• Have demonstrative experiences with ITIL Service Management practices, including Incident, Change Enablement, Service Request, Major Incident Management, Problem Management, Knowledge Management, and Asset Management.
• Own the delivery of managed services and are responsible for the health of the services, independently of which department or group within WWT or an OEM the services are sourced.
• Demonstrate extreme ownership for customers.
• Learn to navigate the organization quickly and effectively.
• Review all incidents, major incidents, changes, requests, problems, and all Managed Services monitoring tools for assigned customers daily, with a heavy focus on ticket and process quality.
• Monitor SLA/SLT/SLO measurements to ensure compliance daily for assigned customers.
• Must be able to anticipate, remediate, and report risks.
• You must act with a problem-solving mindset.
• Prepare and conduct weekly, monthly, and quarterly operations meetings for all assigned Managed Service customers.
• Work with the Operations Management team, ensuring Engineers and Architects have the proper skills and experiences to support Managed Services customers.
• Manage escalation bridges for major incidents or problems for Managed Services customers.
• Create and present Root Cause Analysis for all major Incidents and problems.
• Generate Managed Services reporting and Key Performance Indicators (e.g. MTTR).
• Learn, follow, and improve processes and compliance functions.
• Create and update documentation including Standard Operating Processes and Procedures.
• Perform training for new employees.
• Build, develop, and maintain OEM and Vendor relationships.

Your Soft Skills

• Confidence in yourself
• Open to learning and changing behaviors
• Can tell a story when presenting. You will need to do more than read slides during presentations.
• Have a high EQ (can read the room)
• Perform required reading and actively participate in the book club.
• Be trustworthy and trust your team members

Certifications

• Bachelor’s Degree in Business, IT, or related field or equivalent experience
• ITIL Foundations or higher certification is highly desirable.

Work Experience

• 5+ years of Incident Management, Problem Management, or Crisis Management experience required.
• Exposure to technology projects and project management.

Specialized Knowledge, Skills, and Abilities

• Must be fluent in Japanese - Credentialed or certified at an N2 level or better. Alternatively, the candidate must be able to demonstrate a command of Japanese speaking, writing, and presenting skills. The candidate will be interviewed in Japanese by a native speaker.
• Must possess C2 in CPE (Cambridge Proficiency Exam) or IELTS (International English Language Testing System ) at a band level of 7 or higher or proficiently able to demonstrate a command of English speaking, writing, and presenting. The candidate will be interviewed in English by a native speaker.
• Advanced Skills in MS Office applications including Excel, Word, OneNote and Outlook
• ServiceNow and SharePoint experience is a plus.
• Ability to work independently and aggressively track incidents
• Excellent documentation skills and attention to detail
• Ability to communicate well with customers and co-workers
• Ability to work in a team environment
• Strong problem-solving skills
• Strong communication skills (written, verbal, and presentation)

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Combined Health Insurance, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

Assistant Operation Manager (Bereavement Service)

• Office Location: Geylang Bahru, Singapore
• Working Hours: Mon – Fri/Sat 8.00am – 5.00pm
• Monthly Salary: basic up to $4500 + Variable Bonus (VB)
• Employment Type: Full time, Permanent Contract

Company Overview

The company is a long‑established provider of services, with a strong heritage built over many years. It has grown into a group offering a range of products and services designed to meet diverse customer needs. With multiple brands and offices, the company continues to focus on delivering quality, care, and reliability to the communities it serves.

Responsibility

• Lead daily operations by conducting morning briefings, coordinating with Team Leaders, and ensuring smooth execution of funeral service activities.

• Manage service scheduling and operational reporting, including preparing monthly standby and shift rosters and providing budget updates to the Finance Department.

• Monitor service quality and client feedback, addressing concerns from families and internal teams while ensuring services are conducted in accordance with required rituals, customs, and company standards.

• Improve operational processes and documentation by reviewing SOPs, templates, forms, and workflow systems in collaboration with Team Leaders.

• Support HR and staff welfare initiatives, including managing leave approvals, overtime, recruitment support, and maintaining staff morale and well-being.

• Ensure compliance with company policies and oversee compensation matters while carrying out additional operational duties as required.

Requirements

• At least 2-4 years of management experience
• Possess a valid Singapore Class 3 driving license
• Willingness to work overtime and perform night standby duties when required.
• Candidate who can start immediately or within short notice will be preferred

We regret to inform you that only shortlisted applicants will be notified.

Recruit Lync Pte Ltd | EA License Number: 22C1000

Chen Hoe Nam | EA Personnel License: R25158678