Total 17,130 Others contract manager job vacancies in Indonesia

• Deliver Service Operations support to both internal and external customers in alignment with contractual terms and established Service Level Agreements (SLAs).
• Maintain and ensure the optimal performance of all systems and products managed by the Service Operations team.
• Serve as the single point of contact (SPOC) for customers when required, coordinating with internal resolver teams, the Service Desk, and customers to ensure timely intervention and high-quality service resolution within defined SLAs.
• Provide top-tier incident and problem management support, coordinating resolutions with the appropriate technical teams.
• Minimize service restoration times by escalating issues to specialized resolver groups both within and outside the organization, in accordance with SLA and monitoring policies.
• Oversee the replacement of faulty equipment, ensuring the availability and timely replenishment of spare parts as per the defined sparing policy.
• Uphold the highest operational standards across the team by offering guidance, support, and hands-on management for incident and problem resolution.
• Proactively identify service and infrastructure issues, conduct diagnostics, and maintain ownership of service requests to ensure effective problem resolution.
• Assist senior team members in daily task coordination, reporting, and overall operational management.
• Follow installation standards and industry best practices to ensure high-quality service delivery and system operations.
• Utilize appropriate tools and equipment to perform installations, interventions, and repairs in line with operational guidelines.
• Escalate unresolved problems to higher support levels as needed.
• Conduct scheduled preventive and proactive maintenance, as well as monitoring of systems and services, to meet customer expectations.
• Execute Change Management, Configuration, Design, and Implementation tasks for supported systems and products.
• Manage local vendors to ensure consistent service delivery to the Service Operations centers, and report on vendor performance to management.
• Analyze, define, document, and test system and application enhancements.
• Provide on-site support to end-users during service cutovers.
• Continually identify, document, and share lessons learned, known errors, and operational insights to enhance service quality.
• Be available for escalations and support during off-hours and on-call standby as required.

Qualification:

• Diploma/Bachelor Degree in Computer Science, Electronic Engineering or equivalent Telecommunications in-country qualification.
• Unix / Linux Certification, VMWare Certification, ITIL Foundation v3 Certification
• At least 3 years IT experience in following technologies: Operating System: RHEL 7/8, RHEL HA ,Windows Data center 2016/2019 with clustering
• Hardware: HP DL360 Gen 9, DELL R430XD, DELL R730XD / equivalent
• Virtualization: ESXi, VMWare vsphere 7/8, VMware vCentre, VMware SRM Standard
• MQ: MQ v8/9, MQ IPT, MQ Clustering, IBM License Manager
• Web: Apache Web Server, Apache Tomcat Application Server
• Monitoring tools: NagiosXI, NagiosLog, eG Monitoring suite
• Firewall: Palo Alto 850 & PA-5220 (equivalent), Checkpoint Firewall (equivalent)
• Load Balancer: F5 BIG-IP LTM i2600
• Vulnerability Manager( IBM Qradar All-in-one console, Event collector), Waterfall MQ Agent (Waterfall for IBM Websphere MQ)
• CA Server Luna HSM, Aruba Clearpass,SafeNet Network HSM, SecurityToken, Nessus Manager, Nessus Security Centre, Mcafee Advanced Security Suite, Mcafee ePolicy Orchestrator
• Storage: DELL EMC Unity 400, 300
• Backup: EMC Data Domain with DD Boost & DD Replicator, DELL EMC Networker, Veritas System Recovery
• Other Technologies: RedHat Satellite/ Spacewalk, DHCP, TFTP, Mail, Squid (WEB Proxy),NFS, Active Directory,DNS,NTP,Yum repo, IPA, SysLog servers.

Experience / Skills:

• Provided application support including routine health checks, service restarts, error log analysis, fault reporting, and issue replication in staging environments.
• Administered monitoring tools to ensure system performance and availability.
• Handled Incident, Problem, and Change Management processes across hardware and software platforms.
• Managed application release processes and performed preventive maintenance activities.
• Conducted root cause analysis to identify and resolve recurring issues.
• Utilized Java debugging skills and scripting languages such as PERL, BASH, and PYTHON for automation and troubleshooting.
• Supported and maintained network and security infrastructure in compliance with IT security policies.
• Upgraded network and security devices with stable firmware versions to ensure optimal performance and security.
• Administered and supported Storage and Backup environments following organizational standards.
• Performed regular health checks, error log investigations, production issue resolutions, fault reporting, and issue replication in non-production environments for storage and backup systems.
• Monitored and reported on storage and backup performance metrics as needed.
• Executed on-demand system backups and recoveries when required.
• Collaborated with third-party vendors for hardware issue resolutions, including component replacements.
• Participated in data center (DC) failover testing exercises.
• Demonstrated strong organizational skills with the ability to take full ownership of issues through to resolution.

To apply, please visit www.gmprecruit.com and search for Job Reference: L3XW6W3W

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

Website: getblood.com

Job description:

Location: Near Bishan / Marymount MRT

Contract Duration: 6 months

Working Hours / Days:

• 5.5 days a week: Monday to Friday 8.30am - 5.30pm and half day on Saturday (8.30am - 12.30pm)
• Public holidays off or compensated as per company policy

Core responsibilities:

• Pick & pack ecommerce orders into small parcels in a fast and accurate way.
• Process orders from ecommerce platforms and liaise with couriers for pickup of orders.
• Prepare stocks and accessories for ad-hoc marketing campaigns / events.
• Inventory update, tally and quality checks.
• Manage inbound and outbound of goods.
• Other general assistance for the operations department as assigned by the supervisor

Job Type: Contract

Contract length: 6 months

Work Location: In person

The Company

We are seeking a Contract Administrator to support our client, a well-established player in the commodities trading space. The successful candidate will play a key role in ensuring contractual accuracy and governance across the trade lifecycle, validating trade entries, managing contract terms, and liaising closely with traders, customers, and third-party partners to protect commercial value.

The Role

• Check trade details recorded by the trading desk against the contracts and paperwork in place, making sure everything lines up before invoices go out.
• Review and approve daily trade records, keeping accurate and well-organised files at all times.
• Work closely with traders to understand contract terms, spot any inconsistencies between buy and sell agreements, and help find ways to protect commercial value.
• Manage contract and payment terms with external parties, including reviewing payment conditions and flagging any cash flow implications.
• Draft contracts and confirmations, send standard agreements to customers, and follow up to finalise terms, looping in legal or the trading team when needed.
• Issue framework agreements and keep track of communications with suppliers and customers to ensure records are submitted and updated on time.
• Follow up on inventory reports from external warehouse providers and track contracts through to completion.
• Prepare regular and ad hoc reports on contract status and performance, raising any issues through the right channels.
• Keep accurate records, make sure credit approvals are in place, and confirm contracts are signed before goods are shipped.
• Help identify ways to improve current processes and contribute to system or workflow upgrades.

Your Profile

• Minimum 3 years' experience in international commodity operations or international logistics.
• Hands-on experience preparing and executing contracts within a trading environment.
• Working knowledge of trade finance instruments (ie letters of credit), warehousing, logistics, and dry bulk/container shipment management is a strong plus.
• Strong commercial acumen with solid numerical, analytical, and attention-to-detail skills.
• Proficiency in Excel and Word, with prior exposure to ERP/trading systems
• A proactive, organised, and disciplined approach, comfortable working independently with minimal oversight
• A collaborative mindset, with the self-awareness to work effectively across trading, legal, risk, and external counterparts.

Apply Today

Please send your resume, in WORD format only and quote reference number Ref No. GO13458317, by clicking the apply button. Please note that only short-listed candidates will be contacted.

Robert Half International Pte Ltd. Co. Registration no.: 200612189E | EA Licence No.: 07C5595 | Gabriela De Brito Lopes Prestes Oxby EA Registration no.: 1989404

By clicking ‘apply’, you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com.sg/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.

Location: Novena
Salary: $3500 - 3800/month
Contract: 1 year (renewable/convertible based on performance & business needs)
Working Hours:

• Monday – Thursday: 8:30am – 6:00pm

• Friday: 8:30am – 5:30pm
  

Key Responsibilities:

• Support Change Manager and Service Delivery Manager in preparing weekly and monthly reports.

• Coordinate with various teams to ensure timely submission of reports and documentation.

• Assist in report consolidation and presentation to customers.

• Ensure compliance with document control procedures and support annual document reviews.

• Manage staff onboarding and offboarding processes.

• Maintain and update staff records and training compliance status.

• Support internal and external audit activities and track audit findings to closure.

• Assist with PMO administrative functions, including asset administration and annual asset verification.

• Monitor service requests and provide monthly status reporting.

• Support team welfare initiatives, meeting room bookings, and team events.

Requirements:

• GCE 'O' Level qualification or equivalent.

• Must have relevant experience providing administrative support in a project or PMO environment.

• Experience supporting Project Managers and implementing PMO processes.

• Able to coordinate across multiple stakeholders and manage reporting timelines.

• Familiar with project governance and project lifecycle processes.

• Experience in billing operations and PMO coordination is advantageous.

• Knowledge of ITIL Service Management will be an added advantage.
  
  

  By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com . You acknowledge that you have read, understood, and agree with the Privacy Policy.

  EA Reg. ID: R25157446 (Katherine Carlen)

  PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No: 01C4394

Job Description

• Collaborate across internal departments- Tender/ Business Development, Project, Quanity Surveyor, Finance Team to ensure operational consistency, shape contracting strategies and frameworks that support long-term business objectives.
• Review and Resolve commercial/technical ambiguities before award, Negotiate favourable pricing and commercial terms, Manage and administer of the procurement contractual agreements, ensure risk mitigation.
• Manage post contract administration, support QS in evaluating variation orders and commercial disputes.
• Support dispute avoidance strategies and assist in mediation, adjudication, arbitration where require. Coordinate with legal counsel when dispute arises.
• Maintain and update of all procurement associated contractual documentation and records.
• Communicate and work very closely with the project team for preparation of the invitation of the request for proposal and administering of the purchase requisition and award consent with the project team.
• Supervise and guide and monitor procurement team including procurement executives and admin personnel of the day to day procurement operation.
• Supporting Project Leads in budget monitoring.

Requirements

• At least 8 years working experience and with either Degree in Engineering (Chemical, Environmental, Mechanical), Construction Management or Quantity Surveyor, preferably in A1/L6 Main Contractor or EPC Contractor, in project contract administering role.
• Applicants with more than 12 years of relevant experience may be considered for a Senior role.
• Hands-on and with comprehensive experience at past in procurement process and supporting (or leading) procurement functions cover strategic sourcing and subcontracting.
• Conversant of contractual terms and conditions in particular for Engineering, Procurement and Construction Works, and Public Infrastructure Projects.
• Good knowledge and with experience within the various contracting associated with procurement management.
• Good knowledge and with vast exposure at past with Public Sector Standard Conditions of Contract and Contract Law.
• Good analytical and negotiation skills.
• Preferably with those with comprehensive experience in water and wastewater industries especially in Process and Mechanical, Electrical, Instrumentation Control Automation (MEICA) Works
• With experience in auditing and its procedures and compliances.
• With good oral and written command in English and with effective communication skills with all levels and he/she shall be proficient in Microsoft Office Suite including MS Word, Excel and Power Point

Responsibilities

• Monitor system performance and logs to identify potential issues.

• Provide timely resolution of technical issues in the production environment.

• Collaborate with development teams to debug and fix software bugs.

• Develop and implement solutions to enhance system performance and stability.

• Generate and maintain documentation for system operations and procedures.

• Perform routine maintenance and updates to production systems.

• Proactively identify areas for improvement and implement necessary changes.

• Offer 24/7 on-call support as required to address critical issues.

Qualifications

• Bachelor's degree in Computer Science, IT, or a related field.

• 3-8 years of experience in a production support or similar role.

• Standardized a monitoring framework for Service-Oriented Infrastructure supporting TIBCO BusinessWorks and EMS, enabling proactive health checks, service dashboards, and SLA tracking across Prod/SIT/UAT.

• Recovered failed batch jobs and triaged ETL issues to ensure uninterrupted data processing and reporting timelines.

• Supported ETL workflows where custody applications exchange data with internal systems via IBM MQ, storing processed data in Oracle DB.

• Developed and maintained Linux shell scripts for secure file transfers using SCP and IBM Connect:Direct, scheduled through IBM TWS.

• Automated routine operational checks using Python-based health check scripts, significantly reducing manual effort and turnaround time.

• Collaborated with development, infrastructure, and business teams to resolve defects and deploy fixes via CI/CD pipelines during approved change windows.

• Strong understanding of software development and debugging.

• Excellent problem-solving skills and attention to detail.

• Ability to work under pressure and manage multiple priorities.

• Good communication and collaboration skills.

Skills

• Linux/Unix

• SQL

• Scripting languages (e.g., Python, Shell)

• Application monitoring tools (e.g., New Relic, Splunk)

• Issue tracking systems (e.g., Jira)

• Networking and cloud platforms (e.g., AWS, Azure)

• Version control systems (e.g., Git)

Core Competencies:

Incident & Problem Management (ITIL) || Production Support & BAU Operations || Privileged Access Governance & Audit Readiness

Root Cause Analysis (RCA) || Service Reliability & SLA Management || Change, Release & Deployment Coordination

Observability & Proactive Monitoring Strategy || Batch Processing & Job Recovery Management || Stakeholder & Client Communication

Access Control & Least Privilege Enforcement || Environment Management (Prod/SIT/UAT) || Cross-functional Team Collaboration

Documentation, SOP & Knowledge Base Development || Operational Automation & Process Optimization

Disclaimer: The company is committed to ensuring the privacy and securityof your information. By  submitting thisform, you consent to the collection, processing, and retention of theinformation you provide. The data collected (which may include your contactdetails, educational background, work experience and skills) will be usedsolely for the purpose of evaluating your qualifications for the positionyou're applying for. Your data will be stored securely and retained for theduration necessary to fulfill our hiring process. If you are not selected forthe position, your data will be kept on file for a limited period in casefuture opportunities arise. You have the right to access, correct, or deleteyour data at any time by contacting us at Quess Singapore | A Leading StaffingServices Provider in Singapore (quesscorp.sg)

“This is in partnership with the Employment and EmployabilityInstitute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employersseeking employment and employability solutions. e2i serves as a bridge betweenworkers and employers, connecting with workers to offer job security throughjob-matching, career guidance and skills upgrading services, and partneringemployers to address their manpower needs through recruitment, training, andjob redesign solutions. e2i is a tripartite initiative of the National TradesUnion Congress set up to support nation-wide manpower and skills upgradinginitiatives. By applying for this role, you consent to QuesscorpSingapore’s PDPA and e2i’s PDPA.”

About the Role

Our client is from Oil and Gas industry, a local leading player. They are looking for a Production Planner for the next phase of their business. They are located in West, company transport provided

Working Hours: 7:30 AM to 4:30 PM

Duties:

• Manage production orders and support daily shop floor execution to ensure smooth manufacturing operations
• Plan and schedule routine production orders for assigned product lines, ensuring alignment with short-term delivery requirements
• Monitor and resolve production and delivery issues within a short-term planning horizon (<30 days) to support on-time execution
• Coordinate production scheduling, dispatch activities, and inventory flow to optimize material movement and efficiency
• Familiar with MRP, forecasting, inventory management, Excel, and ERP systems; prior experience in manufacturing, procurement, or operations environment is preferred

Requirements

• Basic understanding of end to end manufacturing planning processes.
• Hands-on experience of SAP preferably S4-HANA
• Experience in process documentation.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address:tc1@recruitpedia.sg

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R21101676 (Ng Zhi Qing Alethea)

• Schedule and coordinate meetings.
• Conduct employee performance reviews.
• Develop good customer relationships.
• Participate in recruitment and dismissal processes.
• Smooth out problems within the workplace.
• Address employee and customer concerns.
• Develop strategies for better workplace efficiency and goal achievement.
• Email and phone correspondence.
• Liaise between managers, customers and employees.
• Provide direction to staff.
• Monitor spending patterns and budget.
• Make executive decisions, hold meetings and provide accountability.
• Troubleshoot POS system.
• Support ongoing learning and development of team members.
• Help create and foster a respectful and inclusive team environment.

We are seeking an experienced, highly committed, and results-driven Construction Manager to oversee and manage construction projects from inception to completion. The successful candidate will be responsible for planning, coordinating, supervising, and controlling all construction activities to ensure projects are completed safely, on time, within budget, and in accordance with the required quality standards.

The Construction Manager will lead project teams, manage subcontractors and suppliers, monitor project progress, enforce safety regulations, and ensure effective communication among all stakeholders. This role requires a hardworking individual who is prepared to work in a demanding environment, meet tight deadlines, and work weekends, public holidays, and extended hours whenever project requirements dictate.

Key Responsibilities

Project Planning and Management

• Plan, organize, and oversee all phases of construction projects from pre-construction through project completion.
• Develop detailed project schedules, work plans, and resource allocation strategies.
• Review project drawings, specifications, contracts, and construction methodologies.
• Establish project milestones and monitor progress to ensure timely completion.
• Coordinate project activities to minimize delays and disruptions.
• Ensure project objectives are achieved while maintaining high-quality workmanship.

Site Supervision and Operations

• Manage daily construction site operations and activities.
• Supervise site engineers, supervisors, foremen, subcontractors, and workers.
• Ensure all construction works are carried out according to approved drawings, specifications, and quality standards.
• Conduct regular site inspections to verify progress and compliance.
• Resolve technical and operational issues that arise during construction.
• Monitor productivity and implement corrective actions when required.

Budget and Cost Control

• Monitor project budgets and expenditures.
• Review project costs and identify opportunities for cost savings.
• Ensure efficient utilization of labor, materials, machinery, and equipment.
• Evaluate and approve subcontractor claims and supplier invoices.
• Prepare cost reports and provide financial updates to management.
• Minimize project cost overruns through effective planning and control.

Contract Administration

• Administer project contracts and ensure compliance with contractual obligations.
• Coordinate with clients, consultants, architects, engineers, and subcontractors.
• Manage project correspondence, documentation, and contract records.
• Review variation orders and negotiate contract modifications when necessary.
• Ensure project deliverables meet contractual requirements.

Health, Safety, and Environmental Compliance

• Promote and enforce a strong safety culture across all project sites.
• Ensure compliance with workplace health and safety regulations.
• Conduct regular safety inspections, audits, and toolbox meetings.
• Investigate incidents and implement corrective and preventive actions.
• Ensure all personnel adhere to safety procedures and site regulations.
• Maintain environmental compliance and sustainable construction practices.

Quality Assurance and Control

• Implement quality control procedures throughout the project lifecycle.
• Monitor construction activities to ensure compliance with specifications and standards.
• Coordinate inspections and testing activities.
• Identify and rectify quality issues promptly.
• Ensure project handover documentation is complete and accurate.

Stakeholder Coordination

• Serve as the primary point of contact for clients and project stakeholders.
• Attend project meetings and provide progress updates.
• Coordinate activities among consultants, contractors, and regulatory authorities.
• Foster positive working relationships with all project participants.
• Address client concerns and maintain high levels of customer satisfaction.

Resource and Workforce Management

• Plan manpower requirements and workforce deployment.
• Recruit, train, and supervise site personnel where necessary.
• Monitor employee performance and productivity.
• Ensure adequate staffing levels to meet project schedules.
• Lead and motivate teams to achieve project goals.

Reporting and Documentation

• Prepare detailed project reports, progress reports, and management updates.
• Maintain accurate records of project activities, costs, schedules, and site conditions.
• Track key performance indicators and project milestones.
• Submit reports to senior management in a timely manner.
• Maintain project documentation in accordance with company procedures.

Problem Solving and Risk Management

• Identify project risks and develop mitigation strategies.
• Resolve construction-related challenges efficiently and effectively.
• Anticipate potential delays and implement recovery plans.
• Make informed decisions under pressure to maintain project progress.
• Ensure continuous improvement of project management processes.

Experience

• Minimum 10–15years of relevant construction management experience.
• Proven experience managing large-scale commercial, residential, industrial, or infrastructure projects.
• Strong understanding of construction methods, project planning, and site management.
• Experience managing subcontractors, suppliers, and multidisciplinary project teams.

Do you enjoy making sense of data to improve real-time service delivery? Are you motivated by understanding how services work on the ground and helping teams deliver better outcomes for families? We are looking for someone who enjoys translating data to drive actionable improvements to strengthen performance and sustain quality delivery.  

Description of Division

You will be part of the Regional Team under the Service Management Division of KidSTART Singapore Limited (KSL). Your role will be to oversee the effective implementation of KidSTART in each region and/or across regions and the service management of KidSTART Agencies (KSAs) and funded healthcare partners. This also involves managing relationships with partners/stakeholders such as MSF Social Service Offices, Family Service Centres, Preschool Operators, Polyclinics, Hospitals etc, who are part of the KidSTART eco-system of delivery.

Key Responsibilities

1.       Service Management (KSL and Funded Partners)

a.       Assist and support the Regional Head to carry out regular contract management and programme monitoring of KSL teams, hospitals and KSAs to ensure compliance with Funding Agreement and drive achievement of programme deliverables.

b.       Assist the Regional Head to support the design, planning and implementation of operational initiatives.  This includes contributing to alignment with Service Standards Requirements and leveraging on dashboards and data analysis to monitor performance and inform decision making.

c.       Act as the primary liaison officer between KSL, hospitals and KSAs, leading efforts to review and strengthen collaboration. 

d.       Conduct data verification in accordance with funding agreement and service standards requirements.

e.       Monitor manpower recruitment and training of KSPs, hospitals and KSA staff to ensure capacity and capability in service delivery.

f.       Perform main liaison role between KSL, ComLink+ and KSAs to support the KidSTART-ComLink +integration.

g.       Supervise incident reporting, incident management, and investigation to ensure appropriate resolution.

h.       Provide support to KSAs in times of crisis to ensure continuity of service to KidSTART families.

1.      Operational Data Analysis

a.       Consolidate and analyse KPI and performance data across KSL and KSAs. This includes tracking trends, identifying performance gaps, and highlighting risks against service standards and programme requirements.

b.       Develop and coordinate action plans in response to KPI outcomes, audits or performance reviews through working closely with service delivery teams to track progress, follow up on deliverables, flag delays or emerging risks.

c.       Analyse service delivery data, including caseloads, workload distribution and service intensity to identify service gaps, operational bottlenecks and opportunities to improve processes, reporting and operational efficiency.

d.       Assess factors that affect service delivery and outcomes to better curate solutions to improve service delivery outcomes.

e.       Provide timely feedback to Service Management Teams, Ops Planning and Programme Development teams to support informed decision making.

f.       Work closely with other divisions to align data, insights and action plans.

Competencies

·      Strong administrative, facilitation &communication skills with a proven track record in programme management and building community partnerships

·       Able to facilitate and negotiate effectively with partners 

·       At least 2years of supervisory experience or experience in a leadership role

·      At least 3-4 years' experience in service management, performance analysis and programme monitoring

·      Familiarity with systems thinking, community development approaches and/or the early childhood landscape will be an advantage

·      Strong planning and problem-solving skills; exercises initiative and displays innovation in coming up with solutions

·      Adaptable and flexible in managing varied stakeholders and partners

·      Strong presentation skills, with the ability to communicate clearly and confidently to various stakeholders.

·      Able to work well in a fast-paced and dynamic environment

·      Confident, effective and collaborative team-player with strong interpersonal skills

·      Able to analyse KPIs and operational data, confident with data analytics and dashboards

·      Proficient in Excel, Power BI, and reporting tools, with experience using CRM systems and operational reports to support monitoring and decision‑making.

GUEST SERVICES MANAGER (DUTY MANAGER)

Mandarin Oriental, Singapore is looking for a Guest Services Manager to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Singapore is a sanctuary of luxury and sophistication overlooking the iconic Marina Bay.

About the job

Based at the Mandarin Oriental, Singapore, the Guest Services Manager is responsible for daily smooth operations within the Rooms Division, delivering exceptional guest experiences, and maintaining high service standards. The position reports directly to the Front Office Manager.

As Guest Services Manager, you will be responsible for the following duties:

• Attend to guest's requests and complaints
• Investigate complaints and address to the department concerned and response to guest with an appropriate explanation and apology
• Ensure LQE and CQE is delivered and a smooth and successful operation is carried out in these areas daily
• Coordinate with Front Office and Guest Services on VIP arrivals, walk-ins, groups and guests with special requests
• Coordinate with Engineering and Housekeeping to ensure that all rooms are ready for sale in the proper condition
• Coordinate with Housekeeping and Food and Beverage on any special requests for VIPs
• Coordinate with Security with regards to any criminal act within the hotel or suspicious guests
• Coordinate with Front Office cashiers on vouchers, billing instructions, deposits, rebates etc, to minimize bad debts, skippers, untraceable charges and allowances
• Inspect VIPs arrival rooms with appropriate amenities set up
• Meet and greet VIPs arrivals and departures as highlighted by Director of Rooms or Front Office Manager
• Uphold FLHSS procedures within the division
• Uphold grooming standards
• Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department
• Attend scheduled meetings
• Perform any other duties as assigned by Superior
• Ensure that standard, policies and procedures are maintained
• Responsible in reporting any cleanliness findings within the hotel and address with the relevant department
• Make every effort to ensure that guests of the hotel are made as comfortable and contented as possible
• Coordinate and take charge of any emergency until General Manager or Hotel Manager arrives
• Recommend improvements in hotel operations where there are opportunities for improving service, increase revenue, etc
• Check the reading file to update on all new e-mails, faxes or correspondence which may require personal attention
• Attend Front Office briefing and Operations meeting and ensure that all instruction given is carry out expeditiously
• Highlight log entries during daily Operations meeting
• Check through the day arrival report and ensures that the necessary preparations are done by respective departments
• Check VIP rooms and their special requests
• Check all public areas and colleague areas for any irregularities and cleanliness
• Check on the working condition of elevators, lobby lights, air conditioning, in-house music and other hotel equipment and report defects where/when necessary
• Check daily event order and ensure that the necessary signboards and arrangements are done
• Ensuring IT equipment at the reception and lobby are functioning well
• Log all complaints/irregularities for Management reference
• Handle all complaints from guests and transmits them to the departments concerned and see that corrective actions are taken immediately
• Constantly check appearance, grooming of uniform colleagues
• To conduct physical room checks for remaining departures beyond 1600 hours
• Ensure Front Office colleagues verify the Housekeeping report and follow up on any discrepancies
• Ensure all lights in the public areas are lit at the appropriate time
• Ensure the sky signs are fully lit at 1900hrs
• Conduct random check on all colleagues to ensure that nobody sleeps while on night duty
• Ensure that all areas are cleaned and checked thoroughly by night cleaners
• To run night audit for HMS and InfoGenesis
• Extend assistance in all areas especially operations
• Attend Rooms Division update weekly
• Conduct departmental training and also makes appropriate suggestions to improve whenever necessary
• Attend to any medical assistance not limited to guest but to colleagues as well
• Take charge during emergency until General Manager and Hotel Manager arrives
• Performs any assignment as delegated by the General Manager, Hotel Manager, Director of Rooms and Front Office Manager

As Guest Services Manager, we expect from you:

• Candidate must possess at least a Bachelor's Degree/Post Graduate Diploma/Professional Degree, Diploma/Advanced/Higher/Graduate Diploma or equivalent.
• At least 3 years of working experience as guest services personnel in luxury hotel or similar capacity is required for this position.
• Preferably familiar with emergency procedures, security protocols and guest service standards.
• Willingness to work shifts, weekends, and public holidays
• Strong knowledge of hotel operations, guest relations, and service standards

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Main responsibilities:

• Meet potential clients with Business Development Managers to enquire and understand clients’ needs
• Work closely with project and operation teams and sub-contractors to ensure timely delivery of the project and excellent quality of work done
• Be the point of contact between the company and clients, obtain client’s feedback and resolve project related issues such as payments, etc.
• Arrange submission of plans to relevant authorities for approval and arrange inspections of building work
• Co-ordinate layout plan, M&E plan and visuals, prepare project schedule and quotations to clients and submit tenders for the project to clients
• Provide technical advice to ensure M&E installation comply with construction drawing and relevant authorities’ requirement and check on cost estimation.
• Assist to monitor on M&E installation services such as ACMV, AVS system, Electrical, Plumbing and installation progress.
• Attend M&E coordination meeting for safety & finishing work

Requirements

• Min 5 years’ experience in corporate office interior design & build project management. M&E knowledge and experience are a must. Applicants with PMP Certification have an added advantage.
• Recognized qualification in Interior Design, Architecture, Mechanical/Electrical Engineering or equivalent
• Able to interpret architectural plans and familiar with building and safety regulations
• Experience in leading and managing multiple projects within tight timelines
• Excellent project, presentation, leadership and people management skills
• Highly self-motivated, positive working attitude with a high level of professionalism and integrity
• Good communication and interpersonal skills

Duties & Responsibilities

• Ensures overall planning, organization, direction, coordination and control of all operations to meet the project objectives.
• Plan and prepare all project activities - drawings, schedules, risk assessments, method statements, etc.
• Monitor progress of each project and resolve any problem that arises, including site issues.
• Ensures project execution is within the cost, time, quality and technical objectives.
• Enforce the implementation of operation, quality, safety and environmental policies of the company amongst the projects team.
• Liaise with colleagues, Consultants, Clients, Suppliers and Sub-Contractors.

Job Requirements

• Bachelor's Degree in Engineering.
• Minimum 10 Year(s) of working experience in the management of complex water infrastructure projects,
• Possess good communication and interpersonal skills with clients like PUB, NEA, consultants, suppliers, subcontractors and colleagues,
• Have strong sense of ownership and responsibility, can manage project safety, schedule, costing efficiently and effectively, ensure on time delivery.
• Team player with intercultural sensitivity

• Managing the overall design process for civil and infrastructure projects from design development to construction stage.

• Coordinate and interface with various stakeholders including civil, structural, geotechnical, and M&E consultants, as well as LTA, authorities, and contractors.

• Review and evaluate technical submissions, design drawings, and reports to ensure compliance with statutory requirements and design intent.

• Support in managing the design schedule to ensure timely delivery of all design packages according to project milestones.

• Participate in design and technical meetings, identifying and resolving design discrepancies and constructability issues.

• Ensure authority submissions are prepared accurately and submitted on time; follow through until approvals are obtained.

• Implement and monitor design quality assurance/control systems and ensure that all designs meet relevant safety, environmental, and sustainability standards.

• Assist in the evaluation of design changes, variation proposals, and value engineering opportunities.

• Any other duties that assigned by a superior.

Requirements:

• Bachelor's Degree in Civil Engineering recognized by PE Board Singapore

• Min 12 years of engineering experience and at least 8 years of experience in the design of civil and infrastructure project structures of similar scale, complexity and nature of work. Preference will be given to candidate with LTA experience.

• Strong technical understanding of civil and structural engineering design, construction methods, and sequencing.

• Proficient in AutoCAD, Revit, and other relevant design software.

• Good team player, self-motivated with strong ability to multi-task and able to handle fast-paced projects.

• Excellent interpersonal, communication, and coordination skills.