Total 86 job vacancies by Delivery Hero

As a key member of our regional shops team, you will drive operational improvements across our three brands: foodpanda, foodora, and yemeksepeti. We are expanding into new verticals, and you will own the operational foundations of in-store fulfillment, focusing on picker efficiency, operational tooling, and field training.

In this regional role, you will be the bridge between high-level strategy and local execution across 15 countries. Your focus is to build scalable operational playbooks that drive continuous improvements to reduce items not delivered (IND) and ensure high fulfillment accuracy, enabling store teams to consistently deliver complete and reliable orders.

In this role, you will:

• Define the operational framework to minimize Items Not Delivered (IND) and manage out-of-stock scenarios across all Grocery and Retail partners.
• Lead Field Training & Knowledge Sharing, creating scalable training programs and playbooks that ensure local market teams and pickers follow best-in-class operational standards.
• Monitor and improve Vendor Performance, creating benchmarks for picking accuracy, speed, and reliability across our regional footprint.
• Develop supporting tools and processes that empower local market teams to identify operational bottlenecks and accelerate performance improvements.
• Coordinate cross-functional initiatives with Local Teams, Product, and Analytics to improve our Shops offering holistically.

At Delivery Hero, we are building the future of quick commerce. With more than 300 dark stores across 11 countries, our DMART Operations team ensures millions of customers receive their orders quickly, accurately, and with the highest quality standards.

We are seeking a Head, Operations Excellence to lead strategic initiatives and cross-functional improvement programs across our fulfillment network. This role is central to driving efficiency, scalability, and customer satisfaction at a truly global level.

Responsibilities:

• Lead Strategic Initiatives: Design and deliver regional projects that elevate fulfillment performance and operational efficiency
• Drive Operational Excellence: Apply Lean, Six Sigma, and structured problem-solving methodologies to achieve measurable improvements in: Picking productivity, Order accuracy and error rates, Inventory accuracy and shrinkage, Order cycle time and fulfillment speed, Operational cost efficiency
• Data-Driven Execution: Use advanced analytics and benchmark against world-class fulfillment standards to identify and deliver high-impact initiatives
• Cross-Functional Collaboration: Partner with country operations, central functions, and senior leadership to align on improvement priorities, share best practices, and close performance gaps
• Process Optimization: Standardize and improve DMART routines and workflows to ensure fast, reliable, and scalable fulfillment
• Capability Building: Coach and develop local teams, team leads, and country managers in Lean thinking, performance management, and project delivery
• Change Leadership: Act as a change agent, embedding a culture of continuous improvement and ensuring sustainable impact across all regions

Qualifications

• Degree in Supply Chain, Engineering, Business, Operations, or a related field
• Proven track record leading cross-country or multi-site change programs in e-commerce, grocery, retail, or logistics
• Hands-on experience with Lean, Six Sigma, Kaizen, or similar methodologies
• Strong leadership, coaching, and communication skills, with the ability to influence and upskill teams both remotely and on-site
• Advanced data analysis skills (Excel, Google Sheets, Grafana, Tableau), with the ability to translate insights into measurable outcomes
• Highly analytical, KPI-driven, and execution-focused, with strong project management experience in fast-paced environments
• Ability to align physical processes with digital systems to identify bottlenecks and unlock efficiencies
• Strong stakeholder management skills and experience collaborating across functions and senior leadership

As a key member of our regional shops team, you will drive commercial success across our three brands foodpanda, foodora, and yemeksepeti.

We are expanding our business into new verticals and the opportunities are endless. The Sales department is in charge of partnering with the retailers that want to sell their products through our marketplace.  Should we get into this new segment? Should we extend our offer to that neighbourhood? How can we do it faster and more efficiently? As the Shops Sales Strategist, you will be responsible for using data to draw insights and developing a sales strategy framework on how to offer the best supply to our customers across the 16 markets. This role will focus on analysing supply acquisition performance and designing scalable sales strategies to improve offering strength across markets.

In this role, you will:

• Support the development of regional prioritisation framework to improve Shops Offering performance, through targeted vendor acquisition and supply quality optimisation

• Analyse historical acquisition performance to identify root causes of the score fluctuations and quantify acquisition impact

• Support development of vendor prioritisation criteria to guide acquisition of high-quality partners

• Assist in defining execution guidelines and success merics for effective strategy implementations by local teams

• Develop scalable sales tools and tracking framework, and support pilot implementation across markets

• Coordinate cross-functional initiatives with Sales, Product, Logistics, Operations and Analytics to improve the shops offering holistically

 The Head of Internal Communications leads the development and execution of foodora, foodpanda and Yemeksepeti’s internal communications strategy across 15 markets and functions.  Reporting to the CHRO, this role partners with senior leadership to shape clear, consistent and engaging narratives that align employees behind business strategy, drive engagement, and enable organizational change at scale.

At the core of this role is the mission to bring strategy clarity, organizational trust and a strong sense of belonging through clear, valuable and engaging internal communications that empower employees to thrive. The role requires both strategic thinking and strong operational execution in a fast-moving, matrixed, multi-market environment.

Key Responsibilities

• Lead and evolve execution of the regional internal communications strategy, aligning messaging with business priorities, transformation initiatives and long-term strategic direction.

• Craft compelling, clear narratives that translate complex strategy, performance updates and operational developments into messages that resonate across diverse employee audiences.

• Lead communication planning and execution for transformation initiatives and organizational change in alignment with leaders, ensuring clarity, empathy and disciplined cascade execution.

• Design and elevate employee engagement formats, including town halls, leadership forums and interactive initiatives that strengthen transparency, trust and alignment.

• Define and guide best practices while optimizing the internal communications ecosystem, including channels, cadence and quality standards across markets.

• Act as a strategic partner to the CLevel, People & Culture, and further functional teams, ensuring cohesive and consistent messaging across regions and functions.

• Driving AI adoption across markets and teams, leveraging it as a powerful tool to bring innovation.

• Establish clear success metrics for internal communications (engagement & attendance for Townhalls, channel success rate, engagement survey scores), leveraging data, engagement insights and feedback loops to continuously improve impact and effectiveness.

Internship Duration: 4th May 2026 to 3rd November 2026

The Logistics Transformation Intern will provide logistics support to ensure smooth workflows and departmental coordination across logistics operations. This role plays a critical part in delivering structural, process, and strategic changes. The Intern may work cross-functionally with teams such as Compliance, Legal, Product, Operations and Analytics to implement high-impact projects that align with the company's strategic goals.

The role will focus on:

• Administrative Coordination: 

  • Support the team in project deadlines management, ensuring all operational documentation is organised and up-to-date.

• Logistics Project Ownership: 

  • Leading a specific, streamlined project—such as a functional logistics new joiner onboarding guide, to speed up the adaptation of new joiners
  • Proactively identify and mitigate potential risks and roadblocks to ensure successful project outcomes.
  • Utilise project management methodologies and best practices to drive efficiency and effectiveness.
  • Monitor project performance, analyse results, and deliver measurable improvements in operational efficiency, scalability, and agility.

• Process Documentation: 

  • Creating Standard Operating Procedures (SOPs) or an AI workflow for simple recurring tasks to ensure consistency in work functional logistics is being handled
  • Collaborate on the alignment of new processes and structures with business objectives.

• Data-Driven Insights and Reporting:

  • Analyse data to identify opportunities for operational improvement and measure the success of transformation efforts.
  • Track key performance indicators (KPIs) and provide regular updates to leadership on progress and results.

We are looking for a Creative Director with strong hands-on creative leadership and app-first experience to lead creative across foodpanda, foodora, Yemeksepeti in 16+ markets.

This is not a traditional brand-only role. You will sit at the intersection of creative, product, and marketing, ensuring that our brand comes to life consistently across in-app experiences and marketing touchpoints.

You will lead a large regional creative team and drive the next phase of our evolution — building scalable creative systems, improving in-app creative quality, and introducing AI-powered production workflows.

What You’ll Do

1. Lead Creative Across In-App & Marketing Surfaces

• Own the development of high-quality creative assets across:

  • in-app marketing placements (e.g. banners, carousels)
  • campaign and brand communication

• Ensure strong, consistent brand expression across all markets and touchpoints

2. Bridge Brand and Product

• Partner closely with Product and Design teams to ensure:

  • brand identity is effectively translated into product experiences
  • creative assets align with product UX and design systems

3. Build Scalable Creative Systems

• Develop templates, frameworks, and governance to:

  • improve consistency across markets
  • enable faster and more efficient production

• Standardize creative execution across regions and teams

4. Drive AI-Powered Creative Production

• Introduce and scale AI and automation solutions for creative production

• Focus on:

  • high-volume asset generation (e.g. performance marketing)
  • workflow automation
  • improving speed and efficiency at scale

• Leverage data signals (e.g. performance metrics) to inform creative optimization

5. Lead and Develop a Regional Creative Team

• Manage and mentor a multidisciplinary team (~35–40 creatives across regions)

• Lead team structure, ways of working, and creative standards

• Foster strong collaboration across brand, product, and local market teams

6. Deliver Impact Through Creative Performance

• Improve performance of creative outputs across channels, including:

  • in-app engagement (e.g. CTR)
  • performance marketing (e.g. CPA improvements)

• Ensure creative decisions are connected to business outcomes

As a Senior Data Analyst you will leverage your expertise to directly impact the performance and reporting for our 10 markets in the APAC region. You will act as a high-level advisor to the local markets, leveraging deep-dive analytics and AI-tools to steer country performance. This isn't about building reports, it’s about translating complex data into strategic roadmaps. You will bridge the gap between technical data analytics and executive decision-making, ensuring our global footprint is optimized for growth and efficiency.

This high-impact role requires a self-starter who is capable of effectively balancing trade-offs between speedy delivery and long-term investments in strategic data assets in order to enhance growth, efficiency, and competitive advantage across multiple markets.
 

Responsibilities:

• Strategic Market Advisory: Act as the primary consultant for 10 international markets, conducting deep-dive analyses into country performance to identify growth levers and operational gaps.
• Advanced Data Modeling & Analysis: Lead the development of complex SQL models to transform large datasets into scalable reports and actionable insights, using tools like BigQuery and dbt. Leveraging critical thinking in questioning existing solutions, and high ownership in developing new ones. Championing high standards in communication and deliverables.
• Next-Gen Data Solutions: Move beyond traditional BI by integrating LLMs and agentic workflows into our reporting suite, transforming static data into interactive, conversational business intelligence.
• Functional Knowledge and Business Acumen: Quickly develop an excellent understanding of the business and its key processes, strategic levers and KPIs
• Stakeholder Collaboration & Data Advocacy: Partner with senior business leaders to co-define key metrics, identify process optimization opportunities, and translate analytical findings into actionable insights. Being a strong advocate for building strategic analytical partnerships, as opposed to just providing data.
• Transparency & Backlog Management: Maintain clear visibility into the team’s project backlog, providing regular updates and insights to stakeholders. Actively seek and incorporate feedback to continuously improve analytics processes and outputs.
• Mentorship & Development: Provide guidance and mentorship to junior analysts, enhancing their technical skills and fostering a collaborative team environment.
• Data & Reporting Consistency: Balance speed and adherence to SLAs with a commitment to data consistency, avoiding redundant work and ensuring alignment with the organization’s ethos of a single source of truth and standardized processes for financial and other reporting.
• Rigorous Standards in Data Quality: Establish, provide ongoing evaluations, and make strategic recommendations on future enhancements in data accuracy, validity, and velocity, both of analytics outputs created internally, and of our portfolio of category position solutions provided by external partners.

Find out more about our Data Analytics folks here: 

• Turn insights into impact!
• Looking for a career in data analytics? This could be the opportunity for you!

Will be the nerve center of our customer support operations. You'll monitor real-time performance across phone, chat, and email channels, proactively identifying and resolving service level deviations before they impact customers. You'll lead a team of real-time analysts, coaching them to excellence while serving as the primary escalation point for operational challenges. Your decisions will balance customer experience, employee wellbeing, and business efficiency. You'll create and maintain playbooks for intraday management, execute tactical interventions including schedule adjustments and overtime management, and collaborate with Planning, Scheduling, and Operations teams to optimize resource allocation. You'll analyze performance metrics, identify patterns, and drive continuous improvement across all aspects of workforce management.

We are seeking a dynamic Regulatory Data Analyst (1-Year Contract) to be part of our mission to drive impactful decisions across our 16 markets. Working within our Analytics team, you'll support the team by providing high-quality regulatory data operations support and collaborating with internal teams to assist in decision-making. This is a foundational role offering the opportunity to grow technical skills and learn from experienced data professionals.

• Data Preparation & Ad Hoc Analysis: Manage and validate regulatory data requests from regulatory bodies, and courts. Ensure accurate and timely submission of information in accordance with specified deadlines.
• Cross-Functional Collaboration: Partner with legal and technical teams to maintain data integrity and uphold internal data quality standards.

Find out more about our Data Analytics folks here: 

• Turn insights into impact!
• Looking for a career in data analytics? This could be the opportunity for you!

We are looking for Coordinator, SMB Growth who are persuasive and demonstrate selling, communication and closing skills. The role is responsible for the process of calling, pitching, closing and servicing existing partners.

WHAT YOU WILL OWN:
Tasked with the care of a portfolio of partner accounts, you will be expected to:
● Meet the expected daily productivity in terms of the number of vendor sales calls to sell assigned products.
● Be sales-minded and resourceful to hit set KPIs.
● Manage vendor objections according to set guideline
● Record calls, sales and other useful information accurately into CRM tool following guidelines
● Active check and respond in the company’s collaboration platform

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE.
● As this is a 100% telesales role, you need to be comfortable in making outbound calls via digital communication tools over extended periods of time.
● Open to fresh graduates. Previous telesales experience is not necessary but is an added advantage (maximum 1.5 years),
● Able to communicate in English effectively, an added advantage for the ability to speak, read & write in English Cantonese
● A strong relationship builder, target-oriented, resilient and a team player with a willingness to learn.
● Fast learner and able to adapt quickly to constant changes in operational processes and requirements.

We are looking for an outstanding Account Management Intern to drive growth for our business partners. Reporting to the Head of Marketplace (Shops), ideal candidates should possess quick learning abilities, a high degree of comfort with learning proprietary software systems and a very keen eye for details.

Scope: Support the Strategic Account Management (SAM) team in scaling vendors

• Work with the Strategic Account Management team to manage the execution of promotions and campaigns, ensuring all marketing assets and pricing are live, accurate and error-free
• Maintain catalogue accuracy and content quality to directly bring about user conversions
• Facilitating the onboarding of new outlets and products on the marketplace
• Conduct data-driven research into category trends and competitor landscapes 
• Partner with internal stakeholders to troubleshoot daily vendor challenges