Total 35 job vacancies by Ariston Services Pte. Ltd.

Responsibilities
1.Handle daily maintenance, monitoring, and troubleshooting of servers and applications.
2.Manage and optimize Linux systems, including log analysis and basic security hardening.

3.Maintain and operate databases such as MySQL, MongoDB, PostgreSQL, and Redis.
4.Deploy, manage, and configure Kubernetes clusters and related resources.
5.Install and maintain Hadoop ecosystem components (HDFS, HBase, Hive, YARN).
6.Deploy and maintain middleware services including Kafka, Elasticsearch, Zookeeper, and Nginx. 7.Write documentation and automation scripts to improve operational efficiency.

Requirements

3+ years of experience in system operations or related roles.

Strong proficiency in Linux and basic networking fundamentals.

Hands-on experience with MySQL, MongoDB, PostgreSQL, and Redis.

Proficient with Kubernetes and familiar with key resource objects and configurations.

Familiar with maintaining Hadoop components.

Experience with Kafka, Elasticsearch, Zookeeper, and Nginx.

Good communication skills and strong sense of responsibility.

The common technical skills: big data, containers, IoT, databases, and microservices. In addition, the engineer also needs to understand the customer’s product business and our internal operation and maintenance processes.

Must have skills:

Full stack developer (Java+Angular)

Java Fullstack Development

Java

Angular

Python

PL/SQL

MS PowerApp for mobile

Team management

REST API

Website,Stakeholder Management

MySQL

Agile

LAMP Technologies

Leadership

Spring Boot

Good to have: Python, PL/SQL

Job Description:

- As an Application Lead, you will be responsible for designing, building, and testing web-based applications for various site components and editing site content. You will document technical designs and specifications while researching and incorporating updated content for websites. You are expected to be a subject matter expert, collaborate and manage the team to perform effectively. You will be responsible for team decisions, engage with multiple teams, and contribute to key decisions. Additionally, you will provide solutions to problems for your immediate team and across multiple teams. Advanced proficiency in Java Full Stack Development is required. Advanced proficiency in Java is recommended. Advanced proficiency in Python Software Development, PL/SQL (Programming Language), Microsoft Power Apps, and REST API Development is suggested.

Innovate and implement new features to enhance user experience on web applications.

Conduct regular code reviews to ensure quality and adherence to best practices.

Collaborate with cross-functional teams to gather requirements and deliver effective solutions.

Stay updated with the latest industry trends and technologies to continuously improve development processes.

Mentor junior developers and contribute to their professional growth.

1. Experience in Data Migration and conversion of data

2. Good in SQL scripts

3. Basic SAP Debugging

4. Healthcare industry knowledge will be advantageous

5. Good in Stakeholder handling

As a Data Migration Analyst, the candidate is responsible for analyzing the organization and designing its processes and systems.

You will assess the business model and its integration with technology, gather and synthesize information, and identify customer requirements.

Additionally, you will define the future state and/or business solution.

You are expected to be an SME, collaborate and manage the team to perform, and make team decisions.

You will also engage with multiple teams and contribute to key decisions.

Furthermore, you will provide solutions to problems for your immediate team and across multiple teams.

Business Process Analysis Tools proficiency is required.

Business Model Strategy, Business Process Design, and Requirements Analysis proficiencies are recommended

• Design, develop, and maintain end to end data pipelines for ingesting, transforming, and delivering data from multiple source systems (databases, files, APIs, streaming platforms).

• Build and optimize ETL / ELT workflows using SQL, Python, and enterprise data integration tools.

• Ensure data pipelines are scalable, resilient, and performant to meet operational and analytical requirements.

Database & Data Platform Management

• Work hands on with RDBMS platforms such as Oracle, DB2, SQL Server, or PostgreSQL for data extraction, transformation, and performance tuning.

• Develop and optimize SQL queries, views, and stored procedures to support reporting and analytics use cases.

• Support data modelling activities (logical and physical) for analytics and reporting layers.

Data Quality, Governance & Operations

• Implement data validation, reconciliation, and monitoring to ensure data accuracy, completeness, and consistency.

• Support operational data activities, including incident investigation, root cause analysis, and remediation.

• Maintain clear documentation for data pipelines, schemas, and operational processes to support audits and knowledge transfer.

Collaboration & Stakeholder Engagement

• Collaborate with business users, product owners, and downstream teams to gather requirements and translate them into technical solutions.

• Work closely with Data Analysts, BI developers, and Data Scientists to enable dashboards, reports, and advanced analytics.

• Participate in Agile ceremonies and contribute to sprint planning, estimation, and delivery

Required Skills & Experience

• Strong hands on experience with SQL and relational databases (Oracle, DB2, SQL Server, PostgreSQL).

• Experience building and supporting ETL / data pipelines in enterprise environments.

• Solid understanding of data modelling, data quality, and data lifecycle management.

• Ability to troubleshoot data issues and work in production / operational environments.

• Experience with Python for data processing or automation.

• Experience with data streaming technologies (e.g. Kafka, Spark, NiFi).

• Experience with BI and visualization tools such as Tableau, Qlik, or Power BI.

• Knowledge of cloud or hybrid data platforms and orchestration tools.

• Knowledge of Agile / DevOps practices and CI/CD for data pipelines.

Responsibilities:

• Develop an understanding of incident tickets and collaborate with functional subject matter experts to determine appropriate resolutions and target completion dates.

• Clearly articulate ticket details, including symptoms, findings, resolutions, and timelines, to client/users in a professional manner.

• Respond to client and user queries by liaising with relevant internal functional team(s) to ensure accurate and timely information is provided.

Must have skills:

• Basic understanding of the Software Development Lifecycle (SDLC).

• General knowledge of 3-tier system architecture.

• Ability to quickly pick up functional knowledge.

• Strong communication skills with the ability to present and explain technical issues to external parties under guidance.

• A proactive attitude and willingness to work collaboratively across teams.

The Managed Services Cross Technology Engineer (L2/L3) –Network / Security Automation is a developing or seasoned engineering role,responsible for providing a managed service to clients to ensure that their ITinfrastructure and systems remain operational.

Through the proactive monitoring, identifying,investigating, and resolving of technical incidents and problems, the ManagedServices Cross Technology Engineer (L2/L3) is able to restore service toclients.

The primary objective of this role is to proactively work onautomation aspects of work focusing on Network / Security relating to theoperations. Also to work on client requests or tickets and applytechnical/process knowledge to resolve them without breaching service levelagreement (SLA).

The Managed Services Cross Technology Engineer (L2/L3)focuses on second-line support for incidents and requests with a medium levelof complexity and focusses across two or more technology domains - Cloud,Security, Networking, Applications and / or Collaboration etc.

This role may also contribute to / support on project workas and when required.

Key Responsibilities:

·        Network - Automate the provisioning, configuration, and testing of network infrastructure(routers, switches, firewalls, load balancers).

·        Develop and maintain CI/CD pipelines specifically for networkcode and configurations.

·        Utilize Infrastructure as Code (IaC) tools like Terraform orAnsible for network deployment.

·        Implement network monitoring and logging solutions to ensure highavailability and performance.

·        Maintain Git repositories for all network configurations andautomation scripts.

·        Collaborate with traditional Network and Software Engineering teams todesign scalable and reliable networks.

·        Focus on continuous improvement, pushing for a code-centric approachto network operations.

·        Security – Automate - Embed security testing and compliance checks earlyinto the CI/CD pipeline (Shift Left).

·        Implement automated security tools for SAST, DAST, SCA, andinfrastructure vulnerability scanning.

·        Manage and maintain security tools like WAFs, IDS/IPS, and CloudSecurity Posture Management (CSPM).

·        Develop and enforce security policies using Policy as Code (PaC).

·        Automate incident response and security monitoring throughlogging and alerting systems.

·        Conduct regular threat modeling and security reviews for newfeatures and infrastructure changes.

·        Educate and collaborate with Development and Operations teams on securecoding practices and security awareness.

·         

• Proactively monitors the work queues.
• Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.
• Updates tickets with resolution tasks performed.
• Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner.
• Captures all required and relevant information for immediate resolution.
• Provides second level support to all incidents, requests and identifies the root cause of incidents and problems.
• Communicates with other teams and clients for extending support.
• Executes changes with clear identification of risks and mitigation plans to be captured into the change record.
• Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift.
• Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management.
• Works with automation teams for effort optimization and automating routine tasks.
• Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc.
• Identifies problems and errors before they impact a client’s service.
• Provides Assistance to L1 Engineers for better initial triage or troubleshooting.
• Leads and manages all initial client escalation for operational issues.
• Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items.
• Ensures all changes are carried out with proper change approvals.
• Plans and executes approved maintenance activities.
• Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles.
• Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort.
• May also contribute to / support on project work as and when required.
• May work on implementing and delivering disaster recovery functions and tests.
• Performs any other related task as required.

Knowledge and Attributes:

• Ability to communicate and work across different cultures and social groups.
• Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurized environment.
• Ability to work hard and put in longer hours when it is necessary.
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
• Ability to adapt to changing circumstances.
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.

Academic Qualifications and Certifications and Tools:

• Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
• Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role).
• Relevant certifications include (but not limited to) -
• CCNP or equivalent certification
• CCNA certification in must, CCNP in Security or PCNSE certification is good to have

·        Fortinet

·        RSA

·        Tenable

·        Trend Micro

·        F5

·        Ansible(Network Configuration Management)

·        Terraform(Infrastructure as Code)

·        NetBox(Network Source of Truth/IPAM)

·        Git / GitHub/ GitLab (Version Control/CI/CD)

·        Prometheus /Grafana (Monitoring & Visualization)

·        SaltStack(Configuration Management)

·        Chef /Puppet (Configuration Management)

·        Cisco DNACenter / Juniper Apstra (Vendor Platforms)

·        HashiCorpVault

·        Checkov /Terrascan

·        Open PolicyAgent (OPA

Check Point

CheckPoint Firewall

Fortinet

Fortigate Firewall

FortiProxy

FortiManager

Cisco

Cisco ISE AAA Services

Trend Micro

​​Endpoint Protection Services​

Deep Security Manager 

Smart Protection Server 

Generic

Networking

NTP

Repo

Point to Point

Internet

F5

Load Balancer

LTM

WAF

Tenable

​​Vulnerability Management Services​

Tenable Security Centre (SC)

Nessus Manager (NM)

Nessus Scanner (NS)

Responsibilities:

- Design, build, and configure SAP applications to meet business process and application requirements.

- Perform SAP Basis and HANA Administration tasks, including system monitoring, performance tuning, and troubleshooting.

- Collaborate with cross-functional teams to ensure the smooth functioning of SAP systems and resolve any technical issues that may arise.

Requirements:

1. Proficiency in SAP Basis Administration with at least 5 years of relevant experience.

2. Proficiency in HANA Administration.

3. Strong understanding of SAP application design, build, and configuration.

4. Experience in system monitoring, performance tuning, and troubleshooting.

5. Knowledge of cross-functional collaboration and problem-solving.

Looking for a skilled SAP Finance and Accounting Consultant with 2 to 4 years of experience. The candidate should have strong functional background in Finance and Accounting with experience in GL reconciliation and month end and year end process.

Skills:

Communicate with various levels of users from Finance department to perform requirement analysis, resolve operational issues

Experience in implementing SAP ECC and/or SAP S4/HANA Finance Modules.

Hands on experience in configuration of SAP GL Module, Account Receivable (AR), Account Payable (AP) and House Banking configuration.

Must be knowledgeable related to Custom solutions related to Finance functional process and reports.

Experience in Asset Accounting from creation of Asset Classes, Asset Capitalization to Retirement

Knowledge in SAP ABAP and able to debug the custom programs.

The Managed Services Cross Technology Engineer (L3/4) –Network / Security is an advanced engineering role, architecting level, responsiblefor ensuring a managed service is provided to all clients, to ensure that theirIT infrastructure and systems remain operational. This is done throughproactively managing, overseeing, monitoring, investigating, and resolvingescalated technical incidents and problems to ensure the restoration of theseservices to the clients.

The primary objective of this role is to understand, design,implement, and maintain the enterprise network's defensive architecture toprotect data and infrastructure from sophisticated threats. This involvesacting as the highest-tier escalation point for complex security incidents anddefining the strategic roadmap for firewalls, segmentation, and Zero Trustmodels. This role also proactively review all client requests or tickets andapply technical process knowledge to provide the clients with almost immediateresolution without breaching service level agreement (SLA).

The Managed Services Cross Technology Engineer (L3/4)focuses on forth line support for escalated incidents and requests with a highlevel of complexity. Ensures contracted Managed Services outcomes are deliveredto the client.

This is a strategic role focusing across various technologydomains such as (but not limited to) Cloud, Security, Networking, Applicationsand / or Collaboration.

This role may also contribute to / support on project workas and when required.

Key Responsibilities:

·        Define andLead Network Security Strategy: Understand, architect, design, and champion theoverall network security posture and roadmap for the entire organization(on-premise, cloud, hybrid).

·        L3/L4Incident Management & Root Cause Analysis: Act as the highest-tierescalation point for complex and critical network security incidents andfailures, driving resolution and preventative measures.

·        SecurityInfrastructure Management: Design, deploy, and manage core network securitycomponents, including next-generation Firewalls (NGFW), IDS/IPS, LoadBalancers, VPN concentrators, and network access control (NAC) systems.

·        PolicyDevelopment and Review: Establish and enforce comprehensive security policies,standards, and baselines across all network devices and segmentation zones.

·        CloudNetwork Security Architecture: Design secure networking patterns for cloudenvironments (e.g., AWS VPCs, Azure VNet security groups, Transit Gateways)integrated with on-premise solutions.

·        DisasterRecovery (DR) and Business Continuity: Develop and regularly test networksecurity components of the DR and Business Continuity plans.

·        TechnologyEvaluation: Evaluate and recommend new security technologies and tools (e.g.,SASE, Zero Trust Network Architecture) to improve the organization's defensivecapabilities.

·        Mentorshipand Documentation: Create high-quality documentation (HLD/LLD) and mentor juniorengineers on security best practices and advanced troubleshooting techniques.

• Works independently, with general direction from the client, stakeholders, team lead, or senior manager, to perform operational tasks to resolve all escalated incidents/requests in a timely manner within the agreed SLA.
• Timely and consistent updates of tickets with resolution tasks performed.
• Proactively identifies, investigates, analyses issues and errors prior to or when they occur and log all such incidents in a timely manner.
• Captures all required and relevant information for immediate resolution.
• Provides forth level support to all escalated incidents, requests and identify the root cause of incidents and problems, respond to tickets where third line engineer teams were unable to fix the problem.
• Shares such knowledge, to resolve issues, document them, and push the knowledge down to other engineers.
• Communicates with other teams and clients for extending support. Acts as emergency support contact as needed, for critical client and business-impacting issues.
• Supports, tracks, and documents change implementation.
• Provides timely escalation of all tickets to management with ensuing updates, where applicable.
• Proactively identifies, contributes, implements and works with automation teams for effort optimization and automating routine tasks.
• Systematically gathers relevant information and applies technical knowledge to analyze and uses highly technical troubleshooting tools and content and analytical practices.
• Uses operational and diagnostic procedures to resolve escalated tickers in unique and complex client environments.
• Coaches L1, L2, and L3 teams offering technical expertise and pushing work down to other engineering teams.
• Performs quality audits, covering process, service experience, ticket updates, etc. as required.
• May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines.
• May work on implementing and delivering disaster recovery functions and tests.
• Performs any other related task as required.

Knowledge and Attributes:

• Ability to communicate and work across different cultures and social groups.
• Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurized environment.
• Ability to work hard and put in longer hours when it is necessary.
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.
• Excellent proficiency in change management process with an ability to plan, monitor and execute changes with clear identification of risks and mitigation plans to be captured into the change record.
• Deep technical skills in relevant functions.
• Excellent client service orientation and passion for achieving or exceeding expectations.

Academic Qualifications and Certifications and tools:

• Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
• Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role).
• Relevant certifications include (but not limited to) -

·        Fortinet

·        RSA

·        Tenable

·        Trend Micro

·        F5

·        CCIE, CCNP in Security or PCNSE certification orFirewall Vendor related certification is good to have along with advancedtechnical certification such as CCIE, CISSP.

·        Firewalls:Expert-level management of Cisco or FortiGate.

·        Zero TrustArchitecture (ZTA) / SASE

·        Segmentation:Micro-segmentation and logical network segmentation (VLANs, VRFs).

·        CloudNetwork Security: AWS/Azure/GCP network security controls (VPC, SecurityGroups, NSGs).

·        NAC: CiscoISE or similar Network Access Control systems.

·        IDS/IPS& WAF (Web Application Firewalls, e.g., F5, Cloudflare).

·        Automation:Basic scripting skills in Python and use of Ansible for security configuration.

·        SIEM:Familiarity with Splunk or Microsoft Sentinel for log analysis.

·        PacketAnalysis: Expert troubleshooting using Wireshark or tcpdump.

Check Point

CheckPoint Firewall

CyberArk

Privileged Access Services

Enterprise Password Vault (EPV)

Central Policy Manager (CPM)

Privileged Session Manager (PSM)

Password Vault Web Access (PVWA)

HTML5 Gateway

PAReplicate

Fortinet

Fortigate Firewall

FortiProxy

FortiManager

Cisco

Cisco ISE AAA Services

OPSWAT

OPSWAT Central Management

RSA

Authentication Manager (AM)

RSA SecurID Token

Solarwinds

Enterprise Monitoring Services

Network Performance Monitor (NPM) 

Network Configuration Management (NCM) 

Server and Application Monitor (SAM) 

Additional Polling Engine (APE)

Server Configuration Monitor (SCM)

Server and Application Monitor (SAM)

Storage Resource Monitor (SRM)

Splunk

Splunk Enterprise

Splunk Deployment Server

Splunk License Manager

Splunk Monitoring Console

Splunk Cluster Manager

Splunk Search Head

Splunk Heavy Forwarders

Tenable

​​Vulnerability Management Services​

Tenable Security Centre (SC)

Nessus Manager (NM)

Nessus Scanner (NS)

Trend Micro

​​Endpoint Protection Services​

Deep Security Manager 

Smart Protection Server 

Generic

Networking

NTP

Repo

Point to Point

Internet

F5

Load Balancer

LTM

WAF

Overview:

We are looking for a number of Salesforce Developer with hands-on experience in Salesforce development and configuration, preferably within Salesforce Industries (Public Sector Solutions) and Omnistudio. The ideal candidate will play a key role in designing, configuring, and supporting Salesforce-based packaged or SaaS applications — ensuring system stability, scalability, and alignment with business requirements.

Responsibilities:

• Design, build, and configure Salesforce applications to meet business process and application requirements. Develop, and implement Salesforce applications and solution.

• Develop and enhance system functionality through configurations and, where required, Apex or Visualforce customizations.

• Utilize Salesforce Omnistudio components (including Omniscripts, Integration Procedures, and DataRaptors) to deliver scalable solutions.

• Configure and support packaged or SaaS applications, manage releases, and maintain system stability.

• Conduct technical analysis and contribute to the design and configuration for system integrations and customizations.

• Collaborate with cross-functional teams to gather requirements, develop solutions, and implement enhancements.

• Perform thorough testing and quality assurance to ensure high reliability and performance.

• Provide technical guidance, training, and support to team members and stakeholders on Salesforce features and best practices.

• Stay current with industry trends, Salesforce updates, and best practices to continuously improve system performance and team effectiveness.

Requirements:

• Technical Skills:

– Proficiency in Salesforce Omnistudio (Omniscripts, Integration Procedures, DataRaptors) is highly preferred.

– Experience with Salesforce Industries / Public Sector Solutions is a strong advantage.

– Knowledge in Packaged Development Estimating, Packaged Application Integration, and Software Platforms is beneficial.

• Certifications: Must hold at least one of the following (or an equivalent advanced-tier certification):

a. Salesforce Platform App Builder

b. Salesforce JavaScript Developer I

c. Salesforce Platform Developer I

d. Salesforce Platform Developer II

• Strong problem-solving skills and ability to design innovative, efficient solutions.

• Excellent communication and collaboration skills, with the ability to work effectively across teams.

• Demonstrated ability to take ownership of deliverables and contribute to key technical decisions.

Nice to Have:

• Exposure to Salesforce Omnistudio advanced configurations or Public Sector Solutions (PSS) modules.

• Experience leading small teams or mentoring junior developers.

• Familiarity with low-code tools, APIs, and packaged application development methodologies.

Responsibilities:

• Perform outbound calls to users who leave callback
• Provide first call resolution to users who called into our hotline which is public facing, advising on issues
• Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
• Ensure proper documentation, notification, escalation, tracking and follow up of all incidents. Primary responsibilities are focused on customer contact
• Handle emails as assigned by team leader
• Handle responses via the Chatbot
• Agent would need to be able to take stress of answering calls from members of public problems and queries.

Requirements:

Need to work in shifts, on weekends and PHs

Shift/Work schedule – 44 hours per week. 5.5 days.

    (6.45am to 3.45pm, 8am to 5pm, 9am to 6pm, 11am to 8pm, 12.45pm to 10.45pm

The Managed Services Cross Technology Engineer (L3/4) –System advanced engineering role, architecting level, responsible for ensuringa managed service is provided to all clients, to ensure that their ITinfrastructure and systems remain operational. This is done through proactivelymanaging, overseeing, monitoring, investigating, and resolving escalated technicalincidents and problems to ensure the restoration of these services to theclients.

The primary objective of this role is to understand, defineand implement the technical architecture and strategy for the organization'score platforms and or cloud infrastructure. They act as the deepest technicalexpert, building complex, highly resilient systems while leading the resolutionof systemic failures and setting the standard for IaC and automation bestpractices. Serves as the highest escalation point for all complex incidents orsituations. Also proactively review all client requests or tickets and applytechnical process knowledge to provide the clients with almost immediateresolution without breaching service level agreement (SLA).

The Managed Services Cross Technology Engineer (L3/4) –System focuses on forth line support for escalated incidents and requests witha high level of complexity. Ensures contracted Managed Services outcomes aredelivered to the client.

This is a strategic role focusing across various technologydomains such as (but not limited to) Cloud, Security, Networking, Applicationsand / or Collaboration.

This role may also contribute to / support on project workas and when required.

Key Responsibilities:

·        SystemStrategy and Architecture Ownership: Understand and define the technicalvision, standards, and multi-year roadmap for the organization's cloud andplatform infrastructure, ensuring highly scalable and cost-efficient designs.

·        L3/4Technical Authority: Serve as the ultimate systems expert and final escalationpoint for highly complex, cross-platform stability issues, failures, andperformance bottlenecks, leading resolution and comprehensive Root CauseAnalysis (RCA).

·        Advanced IaCDevelopment: Write, audit, and maintain mission-critical Infrastructure as Code(e.g., advanced Terraform modules) and custom platform tools (in Python/Go),driving the standardization of GitOps principles.

·        Resilience& Reliability Engineering (SRE): Architect and implement patterns for faulttolerance, automated failover, and Disaster Recovery (DR). Define and enforcehigh standards for SLOs/SLIs across all platform services.

·        Large-ScaleOrchestration: Design, optimize, and manage complex, multi-tenant Kubernetes(K8s) clusters (including networking, security, and upgrades), treating thecluster itself as the critical product.

·        Governanceand Mentorship: Dictate and enforce system engineering and security standardsacross all CI/CD pipelines and infrastructure codebases, actively mentoringother senior engineers in platform design and engineering excellence.

• Works independently, with general direction from the client, stakeholders, team lead, or senior manager, to perform operational tasks to resolve all escalated incidents/requests in a timely manner within the agreed SLA.
• Timely and consistent updates of tickets with resolution tasks performed.
• Proactively identifies, investigates, analyses issues and errors prior to or when they occur and log all such incidents in a timely manner.
• Captures all required and relevant information for immediate resolution.
• Provides forth level support to all escalated incidents, requests and identify the root cause of incidents and problems, respond to tickets where third line engineer teams were unable to fix the problem.
• Shares such knowledge, to resolve issues, document them, and push the knowledge down to other engineers.
• Communicates with other teams and clients for extending support. Acts as emergency support contact as needed, for critical client and business-impacting issues.
• Supports, tracks, and documents change implementation.
• Provides timely escalation of all tickets to management with ensuing updates, where applicable.
• Proactively identifies, contributes, implements and works with automation teams for effort optimization and automating routine tasks.
• Systematically gathers relevant information and applies technical knowledge to analyze and uses highly technical troubleshooting tools and content and analytical practices.
• Uses operational and diagnostic procedures to resolve escalated tickers in unique and complex client environments.
• Coaches L1, L2, and L3 teams offering technical expertise and pushing work down to other engineering teams.
• Performs quality audits, covering process, service experience, ticket updates, etc. as required.
• May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines.
• May work on implementing and delivering disaster recovery functions and tests.
• Performs any other related task as required.

Knowledge and Attributes:

• Ability to communicate and work across different cultures and social groups.
• Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurized environment.
• Ability to work hard and put in longer hours when it is necessary.
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.
• Excellent proficiency in change management process with an ability to plan, monitor and execute changes with clear identification of risks and mitigation plans to be captured into the change record.
• Deep technical skills in relevant functions.
• Excellent client service orientation and passion for achieving or exceeding expectations.

Certifications and tools:

• Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role).
• Relevant certifications include (but not limited to) -
• VMware certified Professional: DATA Centre Virtualization.
• VMware Certified Specialist – Cloud Provider.
• VMware Site recovery Manager: Install, Configure, Manage.
• Microsoft Certified: Azure Architect Expert.
• AWS Certified: Solutions Architect Associate.
• Veeam Certified Engineer (VMCE).
• Rubrik Certified Systems Administrator.
• Storage HDS
• VMware VRA
• Ansible
• Opswat, Splunk, Cyberark
• Nvidia AI
• SRE, Devops, Gitlab, Automation
• Containers, etc.

Certification / Knowledge Item

Core Technology Focus / Relevance to Automation

Ansible - Primary Configuration Management tool for automating OS/application configuration and deployment.

SRE, Devops Principles Methodology for improving reliability, reducing toil, and driving the automation strategy.

Gitlab / Git Source Code Management (SCM) and CI/CD pipeline integration for all automation code.

Containers, etc. (Docker/K8s) - Expertise in containerization and Orchestration for modern, portable application deployment.

Microsoft Certified: Azure Architect Expert - Designing and automating highly available, scalable infrastructure on the Azure public cloud.

AWS Certified: Solutions Architect Associate - Designing and automating robust, secure solutions on the AWS public cloud.

VMware Certified Professional: DATA Centre Virtualization (VCP-DCV) - Foundational knowledge of vSphere for automating virtual machine and resource management.

VMware Certified Specialist – Cloud Provider - Focus on automating IaaS offerings and provider-level VMware solutions.

VMware Site Recovery Manager (SRM) - Automating disaster recovery and business continuity processes.

VMware VRA (vRealize Automation) - Building self-service catalogs and provisioning workflows (cloud/on-prem orchestration).

Veeam Certified Engineer (VMCE) - Automating backup, replication, and recovery workflows, especially for virtual environments.

Rubrik Certified Systems Administrator - Administering and automating data resilience and security platform operations.

Storage HDS - Automating provisioning and management tasks on Hitachi enterprise storage systems.

Splunk - Automating actions based on operational intelligence and security monitoring data.

Cyberark - Securing automation pipelines by managing and integrating privileged access credentials.

Opswat - Integrating security and compliance checks into automated workflows.

Nvidia AI - Skills related to automating the deployment and management of AI/ML infrastructure.

Infra VMWare - vRealize Automation (vRA)

Infra NetApp - NetApp Storage

Infra VEEAM

Veeam Backup

Veeam Backup & Replication

Veeam Backup Enterprise Manager

Infra VMWare

​​VMware Horizon (VDI)​

Servers routine operation

Virtual Desktop Pool

Virtual Application maintenance

DEM configuration.

Server Management

vCenter

ESXi

vSphere

Infra Microsoft

Windows Server Update Services (WSUS)

Active Directory (AD)

Infra OpenGear - Console

Infra Linux

Operating System

Ubuntu

RHL

Overview:

We are looking for Salesforce Developers with hands-on experience in Salesforce development and configuration, preferably within Salesforce Industries (Public Sector Solutions) and Omnistudio. The ideal candidate will play a key role in designing, configuring, and supporting Salesforce-based packaged or SaaS applications — ensuring system stability, scalability, and alignment with business requirements.

Responsibilities:

• Design, build, and configure Salesforce applications to meet business process and application requirements.

• Develop and enhance system functionality through configurations and, where required, Apex or Visualforce customizations.

• Utilize Salesforce Omnistudio components (including Omniscripts, Integration Procedures, and DataRaptors) to deliver scalable solutions.

• Configure and support packaged or SaaS applications, manage releases, and maintain system stability.

• Conduct technical analysis and contribute to the design and configuration for system integrations and customizations.

• Collaborate with cross-functional teams to gather requirements, develop solutions, and implement enhancements.

• Perform thorough testing and quality assurance to ensure high reliability and performance.

• Provide technical guidance, training, and support to team members and stakeholders on Salesforce features and best practices.

• Stay current with industry trends, Salesforce updates, and best practices to continuously improve system performance and team effectiveness.

Requirements:

• Technical Skills:

– Proficiency in Salesforce Omnistudio (Omniscripts, Integration Procedures, DataRaptors) is highly preferred.

– Experience with Salesforce Industries / Public Sector Solutions is a strong advantage.

– Knowledge in Packaged Development Estimating, Packaged Application Integration, and Software Platforms is beneficial.

• Certifications: Must hold at least one of the following (or an equivalent advanced-tier certification):

a. Salesforce Platform App Builder

b. Salesforce JavaScript Developer I

c. Salesforce Platform Developer I

d. Salesforce Platform Developer II

• Strong problem-solving skills and ability to design innovative, efficient solutions.

• Excellent communication and collaboration skills, with the ability to work effectively across teams.

• Demonstrated ability to take ownership of deliverables and contribute to key technical decisions.

Nice to Have:

• Exposure to Salesforce Omnistudio advanced configurations or Public Sector Solutions (PSS) modules.

• Experience leading small teams or mentoring junior developers.

• Familiarity with low-code tools, APIs, and packaged application development methodologies.

Mandatory:
Sufficient experience in UI5, ABAP, CDS and Odata, 4-6 years of experience
Need to have required depth in UI5 and has exposure to enhancing standard Fiori apps.
Need to have strong understanding of S/4HANA concepts, HANA performance tuning and CDS/OData.
*ABAP + Odata + workflows(Optional)

Responsibilities:

As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams.

Expert proficiency in SAP ABAP Development is required. Expert level of proficiency in SAP Fiori is recommended. Develop innovative solutions using SAP ABAP Development to enhance application functionality. Collaborate with cross-functional teams to integrate SAP Fiori for improved user experience. Conduct regular code reviews and provide technical guidance to team members. Stay updated on industry trends and best practices in SAP development to drive continuous improvement.

Core Skills
• Strong ABAP (OO-ABAP, ALV, performance tuning, debugging).
• File-based interface development (Open Dataset, FTP/SFTP, error handling).
• OData service creation (CRUDQ operations, SAP Gateway, Fiori integration).
• Reports & enhancements (ALV, User Exits, BADIs, enhancements).

HR Domain Knowledge (advantageous)
• HR master data, payroll, and time management structures.
• HR authorizations and security concepts

The Managed Services Cross TechnologyEngineer (L2/L3) – Systems Automation is a developing or seasoned engineeringrole, responsible for providing a managed service to clients to ensure thattheir IT infrastructure and systems remain operational.

Through the proactive monitoring,identifying, investigating, and resolving of technical incidents and problems,the Managed Services Cross Technology Engineer (L2/L3) is able to restoreservice to clients.

This role is the core moderninfrastructure engineer automating the entire system delivery and operationslifecycle. The primary objective of this role is to proactively work onautomation aspects of work focusing on Systems relating to the operations. Alsoto work on client requests or tickets and apply technical/process knowledge toresolve them without breaching service level agreement (SLA).

The Managed Services Cross TechnologyEngineer (L2/L3) focuses on automation, infrastructure management, continuousdelivery, and system reliability. Also as a second-line support for incidentsand requests with a medium level of complexity and focusses across two or moretechnology domains - Cloud, Security, Networking, Applications and / orCollaboration etc.

This role may also contribute to /support on project work as and when required.

Key Responsibilities:

·        Automate the continuous integration, delivery, and deployment(CI/CD) pipelines (e.g., using Jenkins, GitLab CI).

·        Manageinfrastructure provisioning using Infrastructure as Code (IaC) toolslike Terraform across cloud platforms.

·        Orchestrate andmanage application deployment using Docker and Kubernetes (K8s).

·        Implementconfiguration management (e.g., Ansible) for server hardening, patching,and maintaining system state.

·        Design andmaintain robust Observability solutions (monitoring, logging, tracing)for production systems.

·        Ensure system reliability,scalability, and performance through automation and proactive tuning.

·        Develop automationscripts (e.g., Python, Bash) to reduce manual operational toil.

• Proactively monitors the work queues.
• Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.
• Updates tickets with resolution tasks performed.
• Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner.
• Captures all required and relevant information for immediate resolution.
• Provides second level support to all incidents, requests and identifies the root cause of incidents and problems.
• Communicates with other teams and clients for extending support.
• Executes changes with clear identification of risks and mitigation plans to be captured into the change record.
• Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift.
• Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management.
• Works with automation teams for effort optimization and automating routine tasks.
• Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc.
• Identifies problems and errors before they impact a client’s service.
• Provides Assistance to L1 Engineers for better initial triage or troubleshooting.
• Leads and manages all initial client escalation for operational issues.
• Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items.
• Ensures all changes are carried out with proper change approvals.
• Plans and executes approved maintenance activities.
• Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles.
• Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort.
• May also contribute to / support on project work as and when required.
• May work on implementing and delivering disaster recovery functions and tests.
• Performs any other related task as required.

Knowledge and Attributes:

• Ability to communicate and work across different cultures and social groups.
• Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurized environment.
• Ability to work hard and put in longer hours when it is necessary.
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
• Ability to adapt to changing circumstances.
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.

Certifications and tools:

• Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role).
• Relevant certifications include (but not limited to) -
• Microsoft Certified: Azure Administrator Associate
• AWS Certified: Solutions Architect Associate
• Veeam Certified Engineer
• VMware certified Professional: DATA Centre Virtualization

·        Git, GitHub,GitLab CI/CD, Jenkins, GitHub Actions

·        Terraform

·        Ansible

·        Docker

·        Kubernetes(K8s)

·        Helm

·        Chef

·        Puppet

·        AWSCloudFormation

·        Prometheus

·        Grafana

·        ELK Stack(Elasticsearch, Logstash, Kibana)

·        Datadog

·        Splunk

·        New Relic

·        HashiCorpVault (Secrets Management)

·        Python

·        Bash

VMWare

vRealize Automation (vRA)

NetApp

NetApp Storage

VEEAM

Veeam Backup

Veeam Backup & Replication

Veeam Backup Enterprise Manager

VMWare

​​VMware Horizon (VDI)​

Servers routine operation

Virtual Desktop Pool

Virtual Application maintenance

DEM configuration.

Server Management

vCenter

ESXi

vSphere

CyberArk

Privileged Access Services

Enterprise Password Vault (EPV)

Central Policy Manager (CPM)

Privileged Session Manager (PSM)

Password Vault Web Access (PVWA)

HTML5 Gateway

PAReplicate

Microsoft

Windows Server Update Services (WSUS)

Active Directory (AD)

OpenGear

Console

Linux

Operating System

Ubuntu

RHL

Hitachi

Storage

HCP

HCPCS

SUSE

Container Management Platform

Rancher Prime

Container Security Platform

NeuVector Prime

Gitlab

CICD

Grafana

Dashboarding

OPSWAT

OPSWAT Central Management

RSA

Authentication Manager (AM)

RSA SecurID Token

Solarwinds

Enterprise Monitoring Services

Network Performance Monitor (NPM) 

Network Configuration Management (NCM) 

Server and Application Monitor (SAM) 

Additional Polling Engine (APE)

Server Configuration Monitor (SCM)

Server and Application Monitor (SAM)

Storage Resource Monitor (SRM)

Splunk

Splunk Enterprise

Splunk Deployment Server

Splunk License Manager

Splunk Monitoring Console

Splunk Cluster Manager

Splunk Search Head

Splunk Heavy Forwarders

Tenable

​​Vulnerability Management Services​

Tenable Security Centre (SC)

Nessus Manager (NM)

Nessus Scanner (NS)

Trend Micro

​​Endpoint Protection Services​

Deep Security Manager 

Smart Protection Server