Total 51 job vacancies by Ariston Services Pte. Ltd.

Responsibilities:

- Design, build, and configure SAP applications to meet business process and application requirements.

- Perform SAP Basis and HANA Administration tasks, including system monitoring, performance tuning, and troubleshooting.

- Collaborate with cross-functional teams to ensure the smooth functioning of SAP systems and resolve any technical issues that may arise.

Requirements:

1. Proficiency in SAP Basis Administration with at least 5 years of relevant experience.

2. Proficiency in HANA Administration.

3. Strong understanding of SAP application design, build, and configuration.

4. Experience in system monitoring, performance tuning, and troubleshooting.

5. Knowledge of cross-functional collaboration and problem-solving.

Responsibilities:

As a Business Analyst, you will be responsible for analyzing an organization and designing its processes and systems, assessing the business model and its integration with technology. You will evaluate the current state, identify customer requirements, and define the future state and business solutions.

Your role involves researching, gathering, and synthesizing information to support decision-making.

You are expected to be a subject matter expert, collaborate and manage the team to perform effectively, take responsibility for team decisions, engage with multiple teams, and contribute to key decisions.

Providing solutions to problems that apply across multiple teams is a critical part of your role.

Develop comprehensive process documentation and ensure alignment with organizational goals.

Collaborate with stakeholders to identify opportunities for process improvements and technology enhancements.

Support the integration of business processes with technology solutions to optimize operational efficiency.

Provide insights and recommendations based on data analysis to influence strategic decisions.

Facilitate workshops and meetings to gather requirements and validate proposed solutions.

Requirements:

Avaloq business analysis and technical experience

Job Overview:

The Team Leader will supervise a team of Customer Service Officers (CSOs) within the Contact Center. This role involves managing daily operations, ensuring service levels are met, and supporting the development of the team. In addition to standard contact center leadership duties, the Team Leader will handle administrative responsibilities and ad hoc tasks as assigned by the CCM.

Key Responsibilities:

Team Management & Operations

Supervise daily operations and monitor CSO performance to ensure service levels and KPIs are achieved.

Provide coaching, feedback, and support through regular performance reviews.

Manage customer complaints and resolve team-level escalations.

Reporting & Performance Monitoring

Track and manage team performance reports.

Identify trends and recommend process improvements.

Administrative & Ad Hoc Tasks

Assist with administrative duties and internal/external communications.

Support audits, compliance activities, and any ad hoc projects or tasks assigned by the CCM.

Requirements:

Minimum 2 years’ experience as a Team Leader in a contact center environment.

Diploma in any discipline.

Strong leadership and communication skills.

Proficient in Microsoft Office.

Ability to work on weekends or public holidays.

Able to speak in Mandarin to manage escalated Chinese-speaking calls effectively.

Experience in government or banking contact centers, with strong adherence to governance, compliance, and process discipline.

Demonstrates a communication and service style aligned with client expectations for escalation handling and stakeholder confidence.

Job Description: CloudEngineer – Cloud Migration (Grade 5)

Job Summary:

The Cloud Engineer isresponsible for the hands-on migration of on-premise virtual machines andinfrastructure workloads to Microsoft Azure. This role supports migrationexecution, validation, troubleshooting, and post-migration stabilization underthe guidance of the Technical Lead.

In addition, the roleoperates within a managed services environment, ensuring operational stabilityby proactively monitoring, troubleshooting, and resolving incidents acrossinfrastructure and cloud platforms.

Key Responsibilities

VMMigration Execution

·        Perform hands-onmigration of virtual machines from on-premise environments to Azure using AzureMigrate and related tools.

·        Support migrationactivities including discovery, assessment, replication, testing, and cutover.

·        Execute migrationstrategies such as rehost (lift-and-shift) and assist with replatforming whererequired.

·        Conduct validationtesting to ensure successful migration and workload functionality.

·        Support post-migrationstabilization and performance tuning activities.

·        Troubleshootmigration-related issues across compute, storage, and networking layers.

Cloud& Infrastructure Operations

·        Provision, configure,and manage Azure Virtual Machines and related infrastructure components.

·        Support Windows andLinux server administration in both on-premise and cloud environments.

·        Assist in configuringhybrid networking components (VPN, ExpressRoute, DNS, etc.).

·        Support backup,disaster recovery, and high availability configurations.

TechnicalSupport & Incident Management

·        Resolve incidents andservice requests within agreed SLA timelines under general supervision.

·        Monitor systemsproactively and identify issues before service impact.

·        Investigate, analyse,and troubleshoot technical issues across infrastructure environments.

·        Maintain accurate andtimely updates in ticketing systems with resolution details.

·        Escalate complex issuesto senior engineers or Technical Leads where required.

ServiceDelivery & Process Compliance

·        Ensure adherence toITIL processes including Incident, Problem, and Change Management.

·        Support changeimplementation and document all activities accordingly.

·        Contribute tocontinuous service improvement initiatives and operational efficiency.

·        Participate in disasterrecovery testing and operational readiness activities.

Collaboration& Knowledge Sharing

·        Work closely withTechnical Leads, architects, and cross-functional teams to support migrationand operational activities.

·        Share knowledge anddocument solutions for common issues.

·        Support juniorengineers where required and contribute to team knowledge base.

Required Skills & Qualification

·        3–5 years of experiencein IT infrastructure implementation and support.

·        Hands-on experiencewith Azure infrastructure and migration projects.

·        Strong skills in:

-         Azure administration(VMs, storage, networking)

-         Azure Migrate

-         Windows and Linuxserver administration

-         Networking fundamentals(IP, DNS, VPN)

-         PowerShell scripting(basic to intermediate)

·        Experience in VMprovisioning, troubleshooting, and infrastructure operations.

·        Exposure to enterpriseIT environments and migration projects.

Key Competencies

·        Strong problem-solvingand troubleshooting skills.

·        Ability to work infast-paced and high-pressure environments.

·        Good communication andstakeholder interaction skills.

·        Detail-oriented withstrong documentation practices.

·        Customer-focusedmindset with a commitment to service quality.

Qualifications & Certifications

·        Bachelor’s degree inIT, Computer Science, or related field (or equivalent experience).

·        Preferredcertifications:

-         Microsoft Certified:Azure Solution Architect (Expert)

-         Microsoft Certified:Azure Administrator Associate

·        Other cloud orinfrastructure certifications are advantageous.

Role Summary

We are seeking an experienced Elastic Platform Architect to lead the architecture, design, governance, and implementation of a next-generation enterprise observability and operational intelligence platform based on the Elastic ecosystem.

The successful candidate will be responsible for defining enterprise observability architecture, designing scalable Elastic platform solutions, establishing platform engineering standards, and driving the implementation of cloud-native monitoring capabilities across complex enterprise environments.

The role requires strong expertise in Elastic Stack technologies, Kubernetes-based platforms, GitOps deployment methodologies, Infrastructure-as-Code, DevSecOps practices, and enterprise integration architecture. The candidate will work closely with enterprise architects, cybersecurity teams, infrastructure teams, platform engineers, and business stakeholders to deliver highly resilient, secure, and scalable observability platforms supporting critical business operations.

Key Responsibilities

Enterprise Architecture & Platform Strategy

Define and maintain the target-state architecture roadmap for enterprise observability and monitoring platforms.

Develop architecture blueprints, reference architectures, design standards, and governance frameworks for Elastic-based platforms.

Lead architecture reviews, technical assurance activities, and solution governance processes.

Establish platform engineering standards covering scalability, availability, security, performance, and operational resilience.

Evaluate emerging observability technologies and recommend strategic platform enhancements.

Collaborate with enterprise architecture teams to align observability capabilities with broader technology transformation initiatives.

Elastic Platform Architecture & Design

Architect and govern enterprise deployments of:

Elasticsearch

Kibana

Logstash

Elastic Agent

Fleet Server

Elastic APM

Elastic Cloud on Kubernetes (ECK)

Design distributed Elastic platform architectures supporting large-scale telemetry ingestion and analytics workloads.

Establish platform standards for:

Index Management

Shard Allocation

Cluster Scaling

Data Retention

Performance Optimization

Disaster Recovery

Define and govern Index Lifecycle Management (ILM) and Snapshot Lifecycle Management (SLM) strategies.

Design platform resiliency and high-availability frameworks supporting enterprise-grade service levels.

Observability & Operational Intelligence

Design enterprise observability frameworks covering:

Infrastructure Monitoring

Application Performance Monitoring (APM)

Distributed Tracing

Centralized Logging

Security Event Monitoring

Service Health Monitoring

Operational Analytics

Establish telemetry collection and data normalization standards across multiple technology domains.

Define alerting, event correlation, escalation, and incident visibility frameworks.

Develop monitoring standards, service health models, and operational dashboards supporting business and technical stakeholders.

Define SLI, SLO, SLA, and reliability measurement frameworks.

Cloud-Native & Kubernetes Architecture

Design Kubernetes-native observability platforms leveraging Elastic Cloud on Kubernetes (ECK).

Define deployment architectures supporting:

Kubernetes

OpenShift

Hybrid Cloud

Air-Gapped Environments

Architect GitOps deployment frameworks utilizing:

FluxCD

GitLab

Helm

Establish platform lifecycle management standards covering upgrades, deployments, configuration management, and operational governance.

Design secure multi-cluster deployment architectures supporting enterprise scalability requirements.

Platform Integration Architecture

Define enterprise integration patterns for onboarding infrastructure, application, network, and security telemetry sources.

Architect integrations across:

Enterprise Applications

Cloud Platforms

Security Solutions

Network Infrastructure

Storage Platforms

Kubernetes Environments

Identity & Access Management Platforms

Design data ingestion and enrichment frameworks supporting operational analytics and observability use cases.

Lead integration of observability platforms with IT Service Management and operational workflow systems.

Security, Compliance & Governance

Define platform security architecture including:

RBAC

Authentication & Authorization

Encryption Standards

Certificate Management

Secrets Management

Audit Controls

Collaborate with cybersecurity teams to implement observability-driven security monitoring capabilities.

Ensure compliance with enterprise security policies, governance standards, and regulatory requirements.

Establish platform governance processes supporting change management, operational controls, and risk management.

Automation, DevSecOps & Platform Engineering

Define Infrastructure-as-Code standards utilizing:

Terraform

Ansible

Establish CI/CD and GitOps operating models supporting platform lifecycle automation.

Design automated deployment, testing, upgrade, rollback, and recovery processes.

Drive platform engineering best practices to improve operational efficiency and reliability.

Promote automation initiatives supporting scalability, consistency, and operational excellence.

Technical Leadership & Stakeholder Engagement

Provide technical leadership and architectural guidance to engineering and operations teams.

Facilitate architecture workshops, technical reviews, and stakeholder engagement sessions.

Mentor platform engineers and observability specialists on architecture standards and best practices.

Develop architecture documentation, technical standards, solution blueprints, operational procedures, and implementation guidelines.

Support strategic planning, technology assessments, and platform modernization initiatives.

Required Qualifications & Experience

Technical Expertise

Extensive experience designing and implementing enterprise observability platforms.

Strong hands-on expertise in:

Elasticsearch

Kibana

Logstash

Elastic Agent

Fleet Management

Elastic APM

Elastic Cloud on Kubernetes (ECK)

Strong understanding of distributed systems, large-scale data platforms, and enterprise monitoring architectures.

Cloud & Platform Technologies

Kubernetes

OpenShift

Docker

AWS

Azure

Hybrid Cloud Environments

Automation & Platform Engineering

Strong experience with:

Terraform

Ansible

GitOps

GitLab

FluxCD

Helm

CI/CD Pipelines

Observability & Operations

Experience designing:

Monitoring Frameworks

Logging Architectures

Tracing Solutions

Alerting Frameworks

Event Correlation Models

Operational Intelligence Platforms

Enterprise Integration

Experience integrating observability platforms with:

ServiceNow

Enterprise Security Platforms

Identity Management Solutions

Network and Infrastructure Technologies

Preferred Qualifications

Elastic Certified Observability Engineer

Certified Kubernetes Administrator (CKA)

HashiCorp Terraform Associate

Red Hat OpenShift Certification

GitLab Professional Certifications

AWS and/or Azure Certifications

Experience delivering observability platforms within government agencies, financial institutions, telecommunications organizations, or large enterprise environments.

Experience with AIOps, OpenTelemetry, Service Intelligence, and advanced analytics platforms.

Employment Type

Contract Position (6 Months)

Renewable subject to project requirements, performance, and business needs.

Responsibilities:

- Design, build, and configure SAP applications to meet business process and application requirements.

- Perform SAP Basis and HANA Administration tasks, including system monitoring, performance tuning, and troubleshooting.

- Collaborate with cross-functional teams to ensure the smooth functioning of SAP systems and resolve any technical issues that may arise.

Requirements:

1. Proficiency in SAP Basis Administration with at least 5 years of relevant experience.

2. Proficiency in HANA Administration.

3. Strong understanding of SAP application design, build, and configuration.

4. Experience in system monitoring, performance tuning, and troubleshooting.

5. Knowledge of cross-functional collaboration and problem-solving.

Role Summary

The Client Delivery Manager (CDM) isresponsible for end-to-end service delivery governance across globalinfrastructure, cloud, network, unified communications, and cybersecurityenvironments. The role ensures contractual SLA/KPI achievement, operationalexcellence, financial governance, stakeholder satisfaction, and continuous serviceimprovement.

The CDM acts as the primary interface betweenclient stakeholders, executive leadership, managed service partners, andcross-functional technical teams, ensuring seamless service operations alignedto business objectives.

Key Responsibilities

1. End-to-End ServiceDelivery Ownership

Own overall service delivery for enterpriseinfrastructure covering:

·        Cloudplatforms (Azure, AWS)

·        Network(LAN/WAN, SD-WAN, firewalls, routing, switching)

·        Security(SASE, FWaaS, ZPA, ZIA, PAM, SIEM)

·        UnifiedCommunications (Cisco, Avaya, Microsoft Teams)

·        Ensurealignment with contractual commitments, SLAs, OLAs, KPIs, and regulatorystandards.

·        Driveservice reliability, performance optimization, and operational resilience.

2. Client &Executive Stakeholder Management

Serve as primary escalation point for majorincidents and delivery risks.

Conduct:

·        MonthlyService Reviews (MSR)

·        QuarterlyBusiness Reviews (QBR)

·        Translatetechnical metrics into executive-level business insights.

·        Buildtrusted relationships with C-level stakeholders and business leaders.

·        Managecustomer satisfaction and long-term strategic partnerships.

3. Governance, Risk& Compliance

Lead service governance framework acrossglobal multi-region operations.

Own Major Incident Management and chair RCA(Root Cause Analysis) reviews.

Drive proactive risk mitigation and servicecontinuity strategies.

Ensure adherence to cybersecurity frameworkssuch as:

·        NIST

·        ISO27001

·        SOC2

·        PCI-DSS

·        MITREATT&CK

·        Ensurecompliance with audit, security, and regulatory requirements.

4. Financial & Commercial Management

Manage service financials including:

·        Budgeting& forecasting

·        OPEX/CAPEXgovernance

·        Vendorcost optimization

·        Resourcecapacity planning

·        Collaboratewith procurement for contract optimization and commercial improvements.

·        Trackfinancial utilization and profitability of managed services.

5.Vendor & Managed Services Governance

Govern third-party vendors and global serviceproviders.

Implement vendor scorecards and performancebenchmarking.

Conduct contractual compliance reviews.

Ensure accountability and continuous serviceimprovement from partners.

6. OperationalExcellence & Continuous Improvement

Lead Continuous Service Improvement (CSI)initiatives.

Drive automation, monitoring enhancements, andservice health dashboards.

Improve SLA performance and reduce incidentrecurrence.

Optimize operational runbooks and SOPstandardization.

7. Team Leadership& Delivery Management

Lead cross-functional global delivery teamsacross APAC/EMEA/Global regions.

Oversee 24×7 operational support models.

Mentor delivery leads and technical engineers.

Foster high-performance culture andaccountability across teams.

RequiredQualifications

12–15+ years of experience in ITInfrastructure, Network, Cloud, and Security delivery.

5+ years in Service Delivery / Client Delivery/ Infrastructure Leadership roles.

PreferredCertifications

·        CISSP

·        CCIE/ CCNP Enterprise

·        ITILFoundation (or higher)

·        Azure(AZ-700 or equivalent)

·        VMware/ Checkpoint / CEH (advantageous)

Technical Expertise

·        Cloud,Microsoft Azure,AWS

·        Network& Security

·        Cisco(FMC, Prime, UCC)

·        PaloAlto, Checkpoint

·        SASE,FWaaS, ZPA, ZIA

·        CyberArk(PAM)

·        SIEMtools (QRadar)

·        Vulnerabilitytools (Nessus, Qualys, CrowdStrike)

·        Monitoring& Management

·        SolarWinds

·        LogicMonitor

·        ManageEngine

·        WhatsUpGold

·        FortiManager/ Panorama

·        UnifiedCommunications

·        CiscoCollaboration

·        Avaya

·        IPCTurret Technologies

Key Competencies

·        Executivecommunication & stakeholder influence

·        Crisis& escalation management

·        Strategicthinking & delivery governance

·        Financialacumen & cost optimization

·        Riskmanagement & service continuity planning

·        Cross-functionalteam leadership

·        Customer-centricmindset

Key Responsibilities

• Analyse, diagnose, and resolve functional and technical defects in an existing Avaloq landscape

• Perform root cause analysis across Avaloq Script, tasks, reports, interfaces, and database objects

• Implement and unit test fixes in line with Avaloq and project development standards

• Support defect resolution across multiple environments (DEV / SIT / UAT / PROD support as required)

• Work with business analysts and testers to clarify defect scope, reproduce issues, and validate fixes

• Ensure fixes are robust, compliant with Avaloq best practices, and do not introduce regressions

• Support release activities including code packaging, deployment support, and post deployment verification

• Contribute to technical documentation related to fixes and known issues

• Proactively identify improvement opportunities in existing code and configurations

Required Skills & Experience

• Avaloq Certified Professional (ACP)

• Strong hands on experience as an Avaloq Developer in implementation or post go live support phases

• Proven ability to work independently with minimal supervision in a defect fixing context

• Solid experience with:

o Avaloq Script

o Task definitions and task execution

o Screen reports, print reports, and datamarts

o Oracle database (SQL, understanding of Avaloq data model)

• Strong debugging and problem solving skills within complex Avaloq customisations

• Experience working in environments with existing, non greenfield codebases

Desirable / Nice to Have

Familiarity with Equities, Bonds, Managed Funds, Structured Products, Money Market, Fiduciary lifecycle

• Exposure to Avaloq interfaces (e.g. file based, messaging, APIs)

• Familiarity with release management and controlled deployment processes

Working Style & Personal Attributes

• Highly self driven and capable of managing own workload

• Methodical and detail oriented, especially when analysing defects

• Comfortable working under pressure in defect resolution or stabilisation phases

• Clear communicator able to explain technical issues to non technical stakeholders

• Team oriented, with a pragmatic and solution focused mindset

Engagement Context

Join an existing Avaloq team

Primary focus on defect fixing and stabilisation, not greenfield development.

Immediately available

Strong defect fixing / troubleshooting capability

Ability to support a fast-paced UAT / stabilisation environment

Looking for a skilled SAP Finance and Accounting Consultant with 2 to 4 years of experience. The candidate should have strong functional background in Finance and Accounting with experience in GL reconciliation and month end and year end process.

Skills:

Communicate with various levels of users from Finance department to perform requirement analysis, resolve operational issues

Experience in implementing SAP ECC and/or SAP S4/HANA Finance Modules.

Hands on experience in configuration of SAP GL Module, Account Receivable (AR), Account Payable (AP) and House Banking configuration.

Must be knowledgeable related to Custom solutions related to Finance functional process and reports.

Experience in Asset Accounting from creation of Asset Classes, Asset Capitalization to Retirement

Knowledge in SAP ABAP and able to debug the custom programs.

Role Summary

The Client Delivery Manager (CDM) isresponsible for end-to-end service delivery governance across globalinfrastructure, cloud, network, unified communications, and cybersecurityenvironments. The role ensures contractual SLA/KPI achievement, operationalexcellence, financial governance, stakeholder satisfaction, and continuous serviceimprovement.

The CDM acts as the primary interface betweenclient stakeholders, executive leadership, managed service partners, andcross-functional technical teams, ensuring seamless service operations alignedto business objectives.

Key Responsibilities

1. End-to-End ServiceDelivery Ownership

Own overall service delivery for enterpriseinfrastructure covering:

·        Cloudplatforms (Azure, AWS)

·        Network(LAN/WAN, SD-WAN, firewalls, routing, switching)

·        Security(SASE, FWaaS, ZPA, ZIA, PAM, SIEM)

·        UnifiedCommunications (Cisco, Avaya, Microsoft Teams)

·        Ensurealignment with contractual commitments, SLAs, OLAs, KPIs, and regulatorystandards.

·        Driveservice reliability, performance optimization, and operational resilience.

2. Client &Executive Stakeholder Management

Serve as primary escalation point for majorincidents and delivery risks.

Conduct:

·        MonthlyService Reviews (MSR)

·        QuarterlyBusiness Reviews (QBR)

·        Translatetechnical metrics into executive-level business insights.

·        Buildtrusted relationships with C-level stakeholders and business leaders.

·        Managecustomer satisfaction and long-term strategic partnerships.

3. Governance, Risk& Compliance

Lead service governance framework acrossglobal multi-region operations.

Own Major Incident Management and chair RCA(Root Cause Analysis) reviews.

Drive proactive risk mitigation and servicecontinuity strategies.

Ensure adherence to cybersecurity frameworkssuch as:

·        NIST

·        ISO27001

·        SOC2

·        PCI-DSS

·        MITREATT&CK

·        Ensurecompliance with audit, security, and regulatory requirements.

4. Financial & Commercial Management

Manage service financials including:

·        Budgeting& forecasting

·        OPEX/CAPEXgovernance

·        Vendorcost optimization

·        Resourcecapacity planning

·        Collaboratewith procurement for contract optimization and commercial improvements.

·        Trackfinancial utilization and profitability of managed services.

5.Vendor & Managed Services Governance

Govern third-party vendors and global serviceproviders.

Implement vendor scorecards and performancebenchmarking.

Conduct contractual compliance reviews.

Ensure accountability and continuous serviceimprovement from partners.

6. OperationalExcellence & Continuous Improvement

Lead Continuous Service Improvement (CSI)initiatives.

Drive automation, monitoring enhancements, andservice health dashboards.

Improve SLA performance and reduce incidentrecurrence.

Optimize operational runbooks and SOPstandardization.

7. Team Leadership& Delivery Management

Lead cross-functional global delivery teamsacross APAC/EMEA/Global regions.

Oversee 24×7 operational support models.

Mentor delivery leads and technical engineers.

Foster high-performance culture andaccountability across teams.

RequiredQualifications

12–15+ years of experience in ITInfrastructure, Network, Cloud, and Security delivery.

5+ years in Service Delivery / Client Delivery/ Infrastructure Leadership roles.

PreferredCertifications

·        CISSP

·        CCIE/ CCNP Enterprise

·        ITILFoundation (or higher)

·        Azure(AZ-700 or equivalent)

·        VMware/ Checkpoint / CEH (advantageous)

Technical Expertise

·        Cloud,Microsoft Azure,AWS

·        Network& Security

·        Cisco(FMC, Prime, UCC)

·        PaloAlto, Checkpoint

·        SASE,FWaaS, ZPA, ZIA

·        CyberArk(PAM)

·        SIEMtools (QRadar)

·        Vulnerabilitytools (Nessus, Qualys, CrowdStrike)

·        Monitoring& Management

·        SolarWinds

·        LogicMonitor

·        ManageEngine

·        WhatsUpGold

·        FortiManager/ Panorama

·        UnifiedCommunications

·        CiscoCollaboration

·        Avaya

·        IPCTurret Technologies

Key Competencies

·        Executivecommunication & stakeholder influence

·        Crisis& escalation management

·        Strategicthinking & delivery governance

·        Financialacumen & cost optimization

·        Riskmanagement & service continuity planning

·        Cross-functionalteam leadership

·        Customer-centricmindset

Key Responsibilities:

• Strategic Advisory: Provide expertise on DevSecOps andcloud infrastructure best practices.

• Discovery & Planning: Assess current setups and designmodernization roadmaps.

• Stakeholder Management: Present solutions and communicatebusiness value effectively.

• Team Leadership: Mentor CoE team members and guidecross-departmental adoption of tools.

• Hands-on Enablement: Conduct workshops to implement newtools and practices.

Key Initiatives (First 6-9 Months):

• CI/CD Migration: Transition pipelines from Jenkins toAzure DevOps.

• Operational Independence: Design self-sufficientoperational models for departments.

• Infrastructure Assessment: Evaluate Azure infrastructurefor security, cost, and performance improvements.

• Shared Assets: Develop reusable CI/CD templates and toolsfor organization-wide adoption.

Required Skills and Qualifications:

Technical Expertise: Proficiency in Azure DevOps, Terraform,Kubernetes, and cloud networking (Azure/AWS).

Operations & Security: Experience in Day-2 operations,observability, and secure cloud architecture.

Stakeholder Management: Strong communication andpresentation skills to influence diverse teams.

Strategic Thinking: Ability to align technical decisions withbroader business and operational goals.

At least 7 years of IT delivery experience, including 3years in team leadership.

Government project -Government Commercial Cloud (GCC) goodto have.

Expertise on DevSecOps and cloud infrastructure bestpractices.

Responsibilities:

• Acts as the primary point of contact for inquiries and issues raised by both internal and external users.
• Ensures client and project stakeholder satisfaction by minimizing rework and consistently meeting deliverable requirements, service levels, and specific performance targets.
• Steps in as a backup resource during contingency situations to maintain continuity of operations.
• Participates in periodic reviews of ticket updates from L2 Support, performing follow-ups with the team to ensure timely updates and resolution in compliance with SLA deadlines.
• Performs administrative responsibilities, including the preparation of ad-hoc reports by gathering, interpreting, and analyzing data to develop actionable insights that improve processes and optimize results

Responsibilities
1.Handle daily maintenance, monitoring, and troubleshooting of servers and applications.
2.Manage and optimize Linux systems, including log analysis and basic security hardening.

3.Maintain and operate databases such as MySQL, MongoDB, PostgreSQL, and Redis.
4.Deploy, manage, and configure Kubernetes clusters and related resources.
5.Install and maintain Hadoop ecosystem components (HDFS, HBase, Hive, YARN).
6.Deploy and maintain middleware services including Kafka, Elasticsearch, Zookeeper, and Nginx. 7.Write documentation and automation scripts to improve operational efficiency.

Requirements

3+ years of experience in system operations or related roles.

Strong proficiency in Linux and basic networking fundamentals.

Hands-on experience with MySQL, MongoDB, PostgreSQL, and Redis.

Proficient with Kubernetes and familiar with key resource objects and configurations.

Familiar with maintaining Hadoop components. 6.Experience with Kafka, Elasticsearch, Zookeeper, and Nginx.

Good communication skills and strong sense of responsibility.

Requirements to bring:

Strong proficiency in Linux and basic networking fundamentals.

Hands-on experience with MySQL, MongoDB, PostgreSQL, and Redis.

Experience with Kafka, Elasticsearch, Zookeeper, and Nginx.
The common technical skills including big data, containers, IoT, databases, and microservices. In addition, the engineer also needs to understand the customer’s product business and our internal operation and maintenance processes.

Requirements Gathering: Stakeholder interviews, workshops, elicitation techniques, and managing conflicting requirements

Documentation & Specifications: Writing SRS, SDS, user stories, use cases, and acceptance criteria

Testing: UAT planning and execution, test case development, defect tracking, and sign-off

Deployment Support: Release coordination, go-live checklists, post-deployment validation, and hypercare support

Must Have Skills

• Independent and detail-oriented with the BA tasks assigned - able to collaborate with various stakeholders to identify solutions to business problems, piecing together requirements to provide holistic solution

• Able to comprehend technical requirements, understanding requirements at code level as well as perform basic debugging. Basic understanding of Java, Javascript, SQL, AWS Cloud

• Effective/confident communication, ability to translate technical concepts into non-technical language for client communication

Good to Have Skills

• Drove client-facing workshops

• Ability to analyse and break down complex problems.

• Formulate solution/response using information gathered.

• Ability to identify areas for improvement and suggest solutions.

• Ability to work collaboratively in a team environment.

• Ability to write clear and concise technical and functional documentation.

• Basic understanding on SDLC

Detailed Job Description

• Collaborate with senior consultants to gather and analyze client requirements, translating business needs into actionable technology solutions.

• Support the design and development of solutions, contributing to technical specifications, workflows, and functional requirements.

• Participate in data collection, analysis, and interpretation to provide insights that inform decision-making and strategy.

• Contribute to the creation of project documentation, including project plans, status reports, and client communications.

• Assist in facilitating workshops and presentations to stakeholders, ensuring clear communication of technical concepts.

• Participate in team meetings and brainstorming sessions to discuss solutions.

Responsibilities

1.Handle daily maintenance, monitoring, andtroubleshooting of servers and applications.

2.Manage and optimize Linux systems, including loganalysis and basic security hardening.

3.Maintain and operate databases such as MySQL, MongoDB,PostgreSQL, and Redis.

4.Deploy, manage, and configure Kubernetes clusters andrelated resources.

 5.Install andmaintain Hadoop ecosystem components (HDFS, HBase, Hive, YARN).

6.Deploy and maintain middleware services including Kafka,Elasticsearch, Zookeeper, and Nginx.

7.Write documentation and automation scripts to improveoperational efficiency.

Requirements

5 years of experience in system operations or relatedroles.

Strong proficiency in Linux and basic networkingfundamentals.

Hands-on experience with MySQL, MongoDB, PostgreSQL, andRedis.

Proficient with Kubernetes and familiar with key resourceobjects and configurations.

Familiar with maintaining Hadoop components.

Experience with Kafka, Elasticsearch, Zookeeper, andNginx.

Good communication skills and strong sense ofresponsibility.

Note: The commontechnical skills including big data, containers, IoT, databases, andmicroservices. In addition, the engineer also needs to understand thecustomer’s product business and our internal operation and maintenanceprocesses.