Total 5,786 Others level F&B / Tourism / Hospitality job vacancies

Front Office Manager

The Front Office Manager is responsible for overseeing all aspects of the Reception Operations efficiently and to lead the YOTELAIR front desk team by example and motivate them.

Main Responsibilities

• Handles daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest satisfaction
• Anticipate guest needs through observation and offer prompt, efficient service either personally or through effective communication with other departments
• Coordinates with Mall management security with regards to any criminal act within the Hotel or suspicious guests
• Work with relevant departments on vouchers, billing instructions, rebates, deposits to ensure no bad depts, skippers, untraceable charges and allowances.
• Coordinate and take charge of any emergency while higher Management is not on duty in hotel premises. Supervises and executes required emergency procedures in the events of fire, power failure and other emergency situations
• Maintain absolute cleanliness and ordinance of all areas and displays at Mission Control, Ground Control, KOMYUNITI Lounge (club lounge) and all public areas on lobby including Restrooms, Public Showers and Gym.
• Ensure that pre-check in procedures are effectively carried out according to standard operating procedures
• Deal with guests’ enquiries, problems and complaints promptly, efficiently and courteously to the satisfaction of guests and interest of the Hotel
• Ensure High guest facing visibility at all times. Divide time in the lobby and all other areas to ensure that the Reception department is operating effectively.
• Perform high balance guest check and follow up for further deposits, if required
• Inspect VIP rooms prior to approval and ensuring high visibility in guest contact area
• Perform aspects of Human Resources and training as needed, including; performance appraisals, counseling, coaching, training, etc.
• Ensure all Front Office Crew Members are accounted for and performing their duties as per YOTELAIR Singapore Changi Airport Standards.
• Solicit and communicate guest feedback for continuous improvement.
• Extend professionalism and courtesy to fellow crew members and customers always.
• Prepare weekly rosters and forecasts for the department considering occupancy levels and ensuring optimum crew manning.
• Ensure a daily pre-shift meeting is conducted on the overnight and be current on all events and citywide attractions.
• Administrative duties include but are not limited to; end of shift reports, payroll and YOTEL communication tool.
• Perform tasks as assigned by the Senior Manager or General Manager.

What is this person like?

• Pro-active with a ‘can do’ positive attitude.
• Likes to be busy, always looking for the next task or goal to achieve.
• Embraces technology. Always willing to try out new systems and ways to improve guest experiences and operational processes.
• Great attention to detail in everything that they do.
• Sociable and confident with each other and our guests.
• Friendly, warm and welcoming always.
• Professional in their outlook, taking pride in their appearance, performance and reputation.
• Takes responsibility for their actions and those of the wider team.
• Likes to own problems and find solutions for the benefit of the guests and team alike.
• Effective leader who enjoys managing a team and bringing out the best work attitude in them.

Knowledge, experience, skills required

• Minimum of 2 years of customer experience as Duty Manager or 3 years as a Front Office Supervisor in mid-scale and/or upper midscale establishments that practice excellent customer service.
• Solid computer skills and good working knowledge of Property Management Systems such as Opera. Ability to learn new Property Management Systems, such as Stay N Touch - Rover PMS.
• Ability to read and speak English fluently. Second or multiple languages are a plus.
• Willing to work shifts including overnight shifts
• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Hospitality/Tourism/Hotel Management or equivalent.
• Preferably Manager specialized in Hotel Management/Tourism Services or equivalent.

Job Description：

• Engage and provide excellent customer service to ensue pleasant dining experience
• Welcomes and greets customers
• Build and maintain positive relationships with guests and loyal customers
• Build rapport with customers and manage their needs and expectations
•  Attend to customer's enquiries, propose menu, prepare quotation and coordinate events
• Ensure smooth coordination between front-of-house and kitchen teams
• Monitor customer satisfaction and provide feedback to management
• Provide accurate information about menu items, promotions, and services
• Any other ad-hoc jobs or duties assigned by the Manager from time to time

Job Requirement:

• Diploma or certification in Hospitality or related field
• Customer Service: Previous experience in customer service, ideally within the food and beverage industry.
• Organizational Skills: Must be able to handle multiple tasks simultaneously and manage members/guests needs effectively.
• Previous experience in customer service or F&B industry preferred
• Strong communication and interpersonal skills
• Positive attitude with a customer-first mindset
• Ability to work in a fast-paced environment
• Good problem-solving and conflict resolution skills
• Able to work shifts, weekends, and public holidays

Job Description:

• Supervise daily food manufacturing and production operations.
• Monitor production processes to ensure efficiency, quality, and safety.
• Lead and coordinate production workers to meet daily production targets.
• Ensure proper handling of raw materials, processing, packing, and storage.
• Maintain compliance with food hygiene, workplace safety, and company standards.
• Conduct quality checks on products and ensure consistency in production.
• Troubleshoot production issues and report equipment faults or operational problems.
• Train and guide workers on production procedures, hygiene standards, and safety practices.
• Prepare production reports and maintain proper records.
• Work closely with management to improve productivity and workflow.

Requirements:

• Proven experience in food manufacturing, food production, or related industry.
• Experience in supervising or leading production workers.
• Good knowledge of food safety, hygiene, and quality control procedures.
• Able to monitor and manage daily production activities effectively.
• Strong sense of responsibility and leadership.
• Able to work in a fast-paced environment and meet production deadlines.
• Good communication and coordination skills.
• Willing to work shifts, weekends, and overtime when required.

Job Responsibilities

• Maintain cleanliness and tidiness of the hotel's front-of-house and public areas at all times.
• Ensure all assigned areas meet the hotel's hygiene and presentation standards.
• Report any maintenance issues or irregularities promptly.
• Perform any other duties assigned by the superior.

Job Requirements

• Able to work independently as well as in a team
• Responsible and attentive to detail
• Able to work rotating shifts, including weekends and public holidays

We regret that only shortlisted candidates will be notified.

Job Description & Requirements

• Ensuring that all food meets the highest quality standards and is served on time.
• Planning the menu and designing the plating presentation for each dish.
• Coordinating kitchen staff, and assisting them as required.
• Hiring and training staff to prepare and cook all the menu items.
• Stocktaking ingredients and equipment, and placing orders as needed.
• Enforcing best practices for safety and sanitation in the kitchen.
• Creating new recipes to regularly update the menu.
• Keeping track of new trends in the industry.
• Incorporating feedback from restaurant staff and patrons to make improvements or resolve issues.
• Experience in Cooking Tandoor Items and other North Indian Dishes
• Experience in cooking south indian dishes including Biryani and Kerala dishes

Job Responsibilities:

• Provide courteous and professional service to both guests and customers of the Hotel.
• Assist with car / hotel doors and guest luggage.
• Accepts luggage and parcels for safekeeping and ensure that at all times it is recorded properly.
• Ensure timely delivery of all guest luggage
• Maintain appropriate standards of conduct, dress, hygiene, uniform, appearance and posture.
• Ensure daily departing time of check-out guests and make taxi arrangements, shuttle arrangements and limousine services to the airport if required.
• Co-ordinate VIP arrivals and departures.
• Handle or resolve any guest complaints and establish good relationships with guests and clients of the hotel.
• Explain technology and features of guest rooms.
• Ensure messages and faxes are delivered with the utmost urgency.
• Ensure that all guest property in storage, long or short term, are duly documented and cared for.
• Liaise with the Front Office operation to achieve a reputation as a market leader in individualised customer focused service
• Responding to all guest enquiries regarding local attractions, restaurants, and tours. Offering the best product or service to meet the guests’ individual requirements
• Build and maintain strong and productive relationships with local tour operators, restaurants and service providers to ensure that the products offered to guests are of the highest quality and reputation.
• Be proactive in the services concierge offers, follow up all reservations, bookings and recommendations to ensure quality and guest satisfaction is at the optimal level.
• Full utilisation of the Concierge computer system ensuring accuracy in use and a range of accurate reports to meet operational needs are produced.
• Regular liaison with Maintenance ensuring maintenance requests are completed quickly focusing on guest needs as a priority.
• Ensure relative guest/ambassador information is communicated through the agreed communication channels
• Liaise with all other hotel departments to build a strong working relationship.
• Ensure any guest or management messages are attended to with a sense of urgency.
• Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson
• Concierge are rostered on a shift basis, the duties of which are variable and documented accordingly. It is the responsibility of the rostered concierge that these duties be carried out in a professional manner whilst at all times maintaining a high level of customer satisfaction.
• Ensure procedures are followed in regards to guest transportation, luggage collection and storage, and guest confidentiality.
• Co-ordinate guest transportation to and from the airport and ensure that accurate accounting procedures are followed in the charging of transfers. Ensure all ambassadors are adhering to the Accor Driving Policy and Mobile workers policy
• Each concierge has a direct responsibility to ensure the safety and security of Hotel Guests and their property whilst staying at the Hotel.
• Concierge will keep up to date with accurate, helpful information that will benefit Hotel Guests in respect of hotel and local facilities and attractions.
• Any other reasonable request assigned by your manager.
• Leading the team, allocating duties and performance management.

Job Specifications:

• Minimum 12 months experience in a similar role, preferably including 5 star experience
• Projects professional image at all times through personal presentation / interpersonal skills.
• Desire and ability to train and develop ambassadors
• Multi-lingual, English essential
• Maintains awareness of industry trends in service, product and presentation
• Initiates contacts and establishes rapport easily
• Organises time and work efficiently
• Effective verbal and written communication skills
• Appreciates and maintains an effective outlet for stress
• Willingness to work weekends and public holidays as part of the job role.
• Has the aptitude and willingness to undertake further development with Sofitel.

Assistant Cook Job Description:

An Assistant Cook, or Assistant Chef ensures the kitchen is orderly and assists Cooks to prepare and arrange food. Their duties include cleaning the kitchen area, washing dishes and utensils and ensuring that the Cook has everything required to run the kitchen efficiently.

Assistant Cook duties and responsibilities:

• Assisting the Cook in food preparation activities, such as cleaning, cutting, chopping and peeling food ingredients

• Cleaning and sanitising the food preparation areas based on company and industry hygiene codes and health and safety standards

• Washing, disinfecting and properly storing cooking and kitchen utensils and equipment

• Buying, weighing and storing ingredients and food supplies

• Operating a variety of kitchen appliances and instruments including cutters, knives, mixers and ovens

• Managing inventory, unloading supplies and organising the storeroom

• Participates in and/or contributes to programs, committees, or projects designed to improve quality of service and employee productivity.

• Maintains clean work areas, utensils, and equipment.

• Develop new menu items while improvising the existing ones.

• Maintain and manage kitchen expenses,food costs, inventory, and staffing with in budgetary limits.

• Able to cook north Indian food.

• Able to do shift work.

Start Your Day Before the City Wakes – Join Us as a Retail Baker

While most of Singapore is still asleep, our ovens are already at work.

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