Total 3,301 Senior Executive level Engineering job vacancies

About Just After Midnight

Just After Midnight (JAM) is the go-to support partner for brands and agencies worldwide. Part of the Ultima Group, we keep mission-critical products, applications and websites running around the clock with a unique blend of 24/7 support, managed cloud services and DevOps expertise across AWS, Azure, GCP and Alibaba Cloud. With teams spanning Europe, the US, Asia and Australia, we operate on a follow-the-sun model so our clients can switch off while we stay on.

The Role

We’re looking for a Senior DevOps Engineer with deep expertise in both Amazon Web Services and Google Cloud Platform, combined with strong Kubernetes and networking skills, to join our growing Cloud & DevOps practice. You’ll work across a portfolio of client environments spanning AWS and GCP, designing and delivering resilient, secure and highly available infrastructure for some of the world’s most recognisable brands and agencies. This is a hands-on, senior technical role where you’ll mentor colleagues, lead architectural decisions and drive best practices across the team.

Key Responsibilities

•      Design, build and maintain production-grade Kubernetes clusters (EKS and GKE) across multiple client environments, ensuring high availability, auto-scaling and cost efficiency.

•      Architect and implement cloud networking solutions across both AWS (VPCs, Transit Gateway, Direct Connect, Route 53, ALB/NLB, Security Groups) and GCP (VPCs, Cloud Interconnect, Cloud VPN, Cloud DNS, Cloud Load Balancing, Private Service Connect).

•      Define and manage Infrastructure as Code using Terraform, CloudFormation or CDK, ensuring repeatable, version-controlled deployments across all environments.

•      Build and optimise CI/CD pipelines (CodePipeline, Cloud Build, Jenkins, GitLab CI or similar) to support rapid, reliable software delivery across multi-cloud estates.

•      Implement robust monitoring, logging and alerting using tools such as CloudWatch, Prometheus, Grafana, Cloud Monitoring, Cloud Logging and Datadog.

•      Lead incident response during critical outages, perform root cause analysis and drive remediation to prevent recurrence.

•      Collaborate with client development teams and internal engineers to embed DevOps best practices, improve release velocity and reduce operational risk.

•      Advise clients on multi-cloud strategy, helping them leverage the strengths of both AWS and GCP to meet performance, compliance and cost objectives.

•      Mentor and upskill junior and mid-level engineers through code reviews, knowledge sharing and pair working sessions.

•      Contribute to pre-sales and scoping activities by providing technical input on proposals and architectural recommendations.

•      Champion security best practices including IAM policies, network segmentation, secrets management and DevSecOps principles across both cloud platforms.

Required Skills & Experience

•      5+ years of hands-on DevOps or Site Reliability Engineering experience, with significant production experience on both AWS and GCP.

•      Strong production experience with Kubernetes (EKS and/or GKE), including cluster lifecycle management, Helm, service mesh (Istio/Anthos/App Mesh) and workload troubleshooting.

•      Deep understanding of networking fundamentals: TCP/IP, DNS, HTTP/S, TLS, BGP and how they apply within cloud-native and hybrid architectures.

•      Proven experience designing network topologies on AWS (Transit Gateway, VPC peering, PrivateLink, Direct Connect) and GCP (Shared VPCs, peering, Cloud Interconnect, global load balancing).

•      Proficiency with Infrastructure as Code tools, primarily Terraform; experience with CloudFormation, CDK, Terragrunt or Pulumi is a plus.

•      Solid scripting skills in Bash, Python or Go for automation and tooling.

•      Hands-on experience with CI/CD pipeline design and management in a multi-team, multi-project, multi-cloud environment.

•      Strong knowledge of container security, image scanning, RBAC and network policies within Kubernetes.

•      Excellent troubleshooting and incident management skills with a calm, methodical approach under pressure.

•      Outstanding communication skills with the ability to explain complex technical concepts to non-technical stakeholders.

Nice to Have

•      Professional certifications from AWS (Solutions Architect Professional, Advanced Networking, DevOps Engineer) and/or GCP (Cloud Architect, Cloud Network Engineer, Cloud DevOps Engineer).

•      Experience with Azure alongside AWS and GCP for true multi-cloud delivery.

•      Familiarity with Anthos for hybrid and multi-cloud Kubernetes management.

•      Experience with GitOps workflows using ArgoCD or Flux.

•      Knowledge of FinOps principles and cloud cost optimisation strategies across multiple providers.

•      Background in managed services, agency environments or consultancy.

What We Offer

•      Remote-first working with flexibility around hours and location (Singapore-based).

•      Opportunities for international travel and transfer between our global offices.

•      Funded professional certifications from AWS, GCP, Azure and more.

•      Comprehensive health package and company pension.

•      A collaborative, inclusive culture with team events, knowledge sharing and continuous learning.

•      Long-term client partnerships that let you build deep expertise rather than jumping between short projects.

•      Career progression within a fast-growing team that’s part of the Ultima Group.

Senior Assistant, Logistics

Key Responsibilities

Warehouse Operations

• Support daily store operations
• Perform inventory management for A5 mini store, including restocking shelves and organizing products in designated locations
• Monitor stock levels and ensure sufficient inventory to meet operational needs
• Conduct regular inventory checks and report discrepancies (weekly)
• Support receiving, checking, and preparing parts for workshop usage
• Track and record daily delivery activities, including trips and pallet movements

Parts Sales Operations

• Handle daily receiving, unloading/loading, checking, and unpacking of parts
• Perform parts checking and report any discrepancies
• Carry out picking and packing activities for shipments and deliveries

Administrative & Team Support

• Provide administrative and operational support to the Parts Department as needed
• Coordinate with Penjuru warehouse to resolve stock discrepancies
• Collaborate with team members to support overall sales and operational goals

Consignment Inventory

• Support immediate supervisor for STEMOS implementation of Consignment Inventory
• Ensure accountability of consignment goods and co-ordinator with consignor on regular inventory top up

Job title : HR & Admin Executive

We are seeking an experienced HR & Admin Assistant to join our growing team at Bosh Engineering Pte Ltd. In this full-time position, you will be responsible for providing comprehensive HR and administrative support to our company. The role is based in our Kaki Bukit office.

What you'll be doing

Admin (70%)

1. Provide administrative support, such as managing office supplies (HQ and multiple site offices), coordinating meetings, and handling general enquiries
2. Creating and maintaining electronic and physical filing systems.
3. Manage inventory and replenish.
4. Liaison with aircon service contractors for air con servicing scheduling.
5. manage company vehicle (Lorry) - Road tax renewal, insurance renewal , vehicle servicing and repair arrangement.
6. manage all the leasing contract renewal ( water dispenser, copier machine, office leasing and etc)
7. Job space planning and help up on the office renovation & facilities management work. .
8. Collaborate with cross-functional teams to ensure smooth business operations
9. Handling Admin Petty Cash.
10. other ad hoc tasks assigned by the manager.

HR (30%)

1. Assist Manager on employee matters including recruitment, interview scheduling, onboarding, employee relations, and offboarding.
2. Manage employee data and records, ensuring confidentiality and compliance with relevant regulations
3. Coordinate and organise HR-related training, workshops, company gatherings or events and team-building activities

What we're looking for

1. Minimum 2 years of experience in an HR or administrative role,
2. Strong organisational and multitasking skills with the ability to prioritise tasks effectively
3. Excellent communication and interpersonal skills, with the ability to interact with employees at all levels
4. Proficient in MS Office suite and comfortable with using HR-related software (QuickHR)
5. Keen eye for detail and commitment to maintaining accurate records
6. Knowledge of HR best practices and labour laws in Singapore

Responsibilities:

• Organize & conduct EHS kick off meeting prior vessel arrival
• To assist Engineer (EHS) & Manager (EHS) in the implementation, review and improvement of yard’s Safety Management System to maintain a safe and healthy working environment in the yard and project.
• Assist SRM/PM to monitor & control inherent hazards prior work commencement
• Perform hotwork & hazardous works certification
• Assist SRM to organize VSCC meeting (Acts as Secretary)
• Maintain project EHS related record
• Coordinate the PTW system implementation
• Coordinate confined space attendants’ deployment
• Coordinate fire watchmen deployment
• Update vessel safety coordination board
• Coordinate & inspect fire fighting & rescue equipment deployed on vessels
• Drive the implementation of project EHS plan
• Drive the implementation of project accident prevention activities
• Drive the implementation of project risk management
• Investigate accident/incident & near misses
• Undertake performance appraisal of CSAs
• To enforce on compliance of all HSE related legislations.
• To assist the Engineer (EHS) & Manager (EHS) in establishing responsibility levels for hot work Assessor and confine space Assessor
• Undertake other tasks as directed by the Engineer (EHS) & Manager (EHS)

Requirements:

• Diploma/Degree related to EHS or any Engineering fields
• Possess Hotwork Assessor Certification & Confined Space Assessor Certification are added advantage
• Good understanding of Workplace Safety & Health Act & Shipbuilding & Ship Repairs regulation 
• Good report writing & incident investigation & analytical skills
• Possess strong leadership & interpersonal skill
• Proficient in MS Office for reporting and presentation purpose

Other Information:

• Location: Tuas (transport provided)
• 5 days work week
• Working Hours: 7.25am to 5.00pm

• Exposure to Wide range of technology
• Concrete project timeline

About the company
Our Client is an established MNC with offices in US. Europe and Asia.  With rapid expansion and technology investment plan, they are now looking for a new IT Engineer / IT Executive / IT Specialist to join their team.

About the job

Your role involves:

Effectively prioritizing and resolving IT Support issues related to PCs, video conferencing, mobile devices and etc

Monitor and maintain the health of core infrastructure including servers and network

Participate in IT projects on an ad-hoc basis

Skills and experience required
As a successful applicant, you will have at least 5 years of IT Support experience. Exposure to system or network will be of added advantage. 

Proven track record in a regional role is be of added advantage. 

Whats on offer
This is an excellent opportunity to grow together with an established international firm with exposure to business stakeholder management. You will get the opportunity to participate in high value projects with exposure to latest technology.

To apply online please use the 'apply' function, alternatively you may contact Hoon Teck TAN at https://www.linkedin.com/in/hoonteck-nologyrecruitment/. (EA: 94C3609/ R1219669)

Job Summary

The Sales Executive is responsible for generating new business, maintaining customer relationships, and achieving sales targets. This role focuses on identifying sales opportunities, promoting company products or services, and providing excellent customer support to drive revenue growth.

Key Responsibilities

• Identify and develop new business opportunities through prospecting, networking, and cold calling.

• Build and maintain strong relationships with existing and potential customers.

• Understand customer needs and present appropriate products or solutions to meet those needs.

• Promote and sell company products and services to achieve assigned sales targets.

• Prepare and deliver sales presentations, proposals, and quotations to customers.

• Follow up on leads, inquiries, and sales opportunities in a timely manner.

• Negotiate pricing, terms, and contracts within approved guidelines.

• Maintain accurate records of sales activities, customer interactions, and forecasts using CRM tools.

• Coordinate with internal teams such as finance, logistics, and customer service to ensure smooth order processing and customer satisfaction.

• Monitor market trends, competitor activities, and customer feedback to identify new opportunities.

• Participate in sales meetings, training sessions, trade shows, and industry events as required.

• Provide regular sales reports and updates to the Sales Manager or management team.
  

Qualifications and Skills

• Proven experience in sales, business development, or customer-facing roles.
• Relevant industry experience is an advantage.
• Strong communication, presentation, and negotiation skills.
• Self-motivated, results-driven, and able to work independently.
• Ability to build and maintain professional customer relationships.
• Familiarity with CRM systems and MS Office applications.
  

• Upto $7.5K basic + Bonus
• Permanent position.
• New Viaduct project @ West area.
• 2 vacancies available.
• MNC & Leading A1 Main contractor!
• Having utility diversion experience is mandatory.

Job Description:

• Involving in site utilities diversion work.
• Coordination the utilities diversion route, supporting structure.
• Manage utility construction projects, developing project scope, timelines, specifications, and budgets
• Identify and resolve system failures and perform on oversee preventative maintenance
• Monitoring system efficiency, energy and material usage.
• Compile data on utility process units.
• Direct project groups and/or technicians, providing guidance on utility process, design, and construction
• liaise with approved subcontractor for any services diversion works

Job Requirements:

• Diploma/Degree in Civil engineering/ Mechanical engineering and/or relevant field
• Min 5 years’ experience in Utilities/ Rail projects.

Other Information:
To apply, please include the following details inside your resume:

• Reasons for leaving each past & current
• employment
• Salary drawn for each past & current employment
• Expected Salary
• Earliest availability date

How to apply
Interested candidates who wish to apply for the position, you may send in your updated resume to search84@searchindex.com.sg
We regret that only short-listed candidates will be contacted shortly.
Lionel Cheow

EA License | 14C7092
EA Registration Number | R1105005

• Up to Basic $7K+ Bonus!
• Permanent position, 5 work days/ New Building project at West area.
• p6 primavera/ Building project experiences preferred
• Reputable MNCs and leading A1 main contractor

Job Responsibilities:

• Assist the Planning Manager in all planning functions
• Develop construction programmes for the projects
• Liaise and coordinate with departments and project team to incorporate relevant information for the implementation of the project schedule
• Prepare daily, weekly and monthly progress reports for internal and external stake holders.
• Maintain and update all schedules, collect actual data (progress, manpower and equipment deployment) and evaluate project delays by effective monitoring of actual progress
• Maintain records for all significant events relevant to contractual claims.

Job Requirements:

• Diploma/Degree in Civil Engineering and/or relevant field
• Experience in construction planning and programme for civil work or infrastructure projects.

Other Information:

To apply please click on the APPLY NOW button or email your resume to search84@searchindex.com.sg with the following detail:

· Reason for leaving each past & current employment

· Salary drawn for each past & current employment

· Expected Salary

· Earliest availability date

We regret only shortlisted candidates will be notified.

Lionel Cheow

EA License | 14C7092

EA Registration Number | R1105005

Role:

• Perform network administration in a heterogeneous environment (production, DR, test) comprising of network and security equipment, telecommunication links.
• Perform hardening, upgrade and enhancement on IT infrastructure components.
• Monitor, assess, schedule and implement network, and product-specific security vulnerability patches.
• Monitor obsolescence of IT infrastructure components (network systems).
• Monitor expiry and perform renewal of network system password and certificates.
• Implement network backups operations to ensure data recoverability and business continuity.
• Execute disaster recovery plans for IT infrastructure (network systems) and conduct regular disaster recovery (DR) testing and component switchover exercises to ensure usability of standby and DR equipment.
• 24x7 support is required (Need to work in 5 x shifts).
• Provide second-level network support and resolve incidents and problems in accordance with the established Service Level Agreement (SLA)..
• Perform problem diagnosis on incidents and propose & implement measures to prevent recurrence.

Requirements

• Bachelor’s degree in Information Technology, Information Systems, Computer Science, or a related field.
• Minimum of 5 years of hands-on experience in managing network and security equipment such as Routers, Switches, Firewalls, VPN, Load Balancer, DNS, NAC in financial institutions or mission-critical environment.
• Proven hands-on network engineering experience.
• Demonstrate good analytical and problem-solving abilities.
• Open to work in 24X7 Shift role.
• CCNA / CCNP / CCSA Certification required.
• 1st Shift - 7am - 4.00pm (Monday to Friday)
• 2nd Shift - 2.00pm - 11.00pm (Monday to Friday)
• 3rd Shift - 10.30pm - 7.30am (Monday to Friday)
• 4th Shift - 7.30am - 7.30pm (Sat - Sun)
• 5th Shift - 7.30pm - 7.30am (Sat-Sun)

Responsibilities:

• Carry out routine maintenance and troubleshooting of chiller systems to ensure reliable operation and optimal efficiency.
• Deliver professional customer support by responding promptly to client queries and issues related to chiller operations and maintenance.
• Diagnose and rectify mechanical, electrical, and control system faults with effective corrective actions.
• Advise and educate clients on proper operating and maintenance practices to extend equipment lifespan.
• Prepare clear and detailed service reports, including work performed, findings, and improvement recommendations.
• Perform commissioning for new chiller installations, ensuring systems are correctly installed and operate according to specifications.
• Coordinate with clients, agents, and contractors to verify system performance and compliance with technical requirements.
• Build strong working relationships with contractors to promote teamwork and effective problem-solving.
• Share technical knowledge with contractors to enhance processes and overall service quality.
• Comply strictly with workplace safety regulations and procedures during all service activities.
• Conduct safety briefings to ensure all parties are aware of and adhere to safety responsibilities.
• Operate in various site environments, including outdoor and plant room settings.
• Perform field-based duties with regular travel to customer locations.
• Provide standby support and respond to chiller breakdowns when assigned.

Qualifications:

• Diploma or higher qualification in Engineering, preferably in Electrical or Mechanical disciplines.
• 3–5 years of hands-on experience in chiller maintenance, commissioning, or related HVAC roles.
• Certified in Building Construction Supervisors Safety Courses or equivalent safety training.
• Strong technical expertise in chiller systems, HVAC fundamentals, and electrical control systems.
• Demonstrated problem-solving ability with strong attention to detail.
• Effective communication and interpersonal skills to work well with clients and internal teams.
• Capable of working independently while managing time and priorities efficiently.
• Consistently meet maintenance schedules and ensure all tasks are completed on time.
• Proven ability to accurately diagnose and repair chiller system faults through systematic assessments.
• Maintain a high level of professionalism and technical competence in all customer engagements.
• Communicate clearly and promptly with customers on service progress, timelines, and updates.
• Provide clear explanations of work performed and practical recommendations for future maintenance.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No: 20C0270

EA Personnel: Nyon Hock Sen (Aden)

EA Personnel Reg No: R24124070

Job Title: Senior Engineer / Principal Engineer
Role: DevSecOps Engineer
Duration: 24 months
Salary: 6000-7500 SGD + Benefits (Medical Card+AL/SL) + AWS + Perf Bonus + Loyalty Bonus
Location: Bukit Merah / Depot Rd
Eligibility: Only Singaporeans

Responsibilities:

• To be appointed as PM/SM for Digital Platform (including Enterprise Common Services / DevSecOps pipelines and associated tools).
• To manage, plan and track the operations of MCC and related tasks including support and liaison works with DSTA counter parts and authority appointed partners.
• To provide technical advisory and consultancy on solution design and compliance requirements.
• To lead the DevSecOps operations team to ensure compliance and reliability on the DevSecOps Operations

Requirements

• At least 5 years’ experience in IT operations, DevOps or DevSecOps project management.
• Experience with DevSecOps terminology and CIS benchmarks
• Familiar with ITIL processes
• Experience in defence or public sector projects would be an advantage.
• Cloud Service Providers’ specialty certifications would be an advantage.

Must-have skills

• Basic knowledge on DevSecOps pipelines
• Ensure compliance for managed systems
• Good supervisory, people management and communications skills.
• Management experience and expertise such as ability to identify risk and propose risk-mitigation strategy.

Apply Now via MyCareersFuture
Only Qualified Candidates are Contacted

-------------
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In Ref: SS – JO-27643
BGC Group Pte Ltd (Outsourcing)
EA 05C3053

• Preparing and operating CNC machines to perform tasks such as drilling, grinding, milling etc.
• Understanding specifications of the task at hand and the desired result by reading blueprints, mechanical drawings etc.
• Translating instructions into computer commands so the machines can perform the correct function
• Can resolve the problem
• Can accept over time and shift duty
• Call 6721 9771 or SMS/WhatsApp 9221 6955

Company Overview

Ambiq's mission is to develop the lowest-power semiconductor solutions to enable intelligent devices everywhere by developing the lowest-power semiconductor solutions to drive a more energy-efficient, sustainable, and data-driven world. Ambiq has helped leading manufacturers worldwide develop products that last weeks on a single charge (rather than days), while delivering a maximum feature set in compact industrial designs. Ambiq's goal is to take Artificial Intelligence (AI) where it has never gone before in mobile and portable devices, using Ambiq's advanced ultra-low power system on chip (SoC) solutions. Ambiq has shipped more than 250 million units by 2024. For more information, visit www.ambiq.com.

Our innovative and fast-moving teams of research, development, production, marketing, sales, and operations are spread across several continents, including the US (Austin and San Jose), Taiwan (Hsinchu), China (Shenzhen and Shanghai), Japan (Tokyo), and Singapore. We value continued technology innovation, fanatical attention to customer needs, collaborative decision-making, and enthusiasm for energy efficiency. We embrace candidates who also share these same values. The successful candidate must be self-motivated, creative, and comfortable learning and driving exciting new technologies. We encourage and nurture an environment for growth and opportunities to work on complex, engaging, and challenging projects that will create a lasting impact. Join us on our quest for 100 billion devices. The endpoint intelligence revolution starts here.

We are seeking a talented RTL Engineer to join our team in Singapore. As an RTL Engineer, you'll ensure the highest quality products by developing and implementing robust methodologies. Work alongside a talented team of engineers to deliver innovative solutions that meet the evolving needs of our customers.

Responsibilities

• Own and be responsible for pre-tape out quality for digital SOC modules on the MCU
• Explore architecture and develop micro-architecture.
• RTL development for IPs and SOCs using Verilog
• 3rd party IP identification, selection, and integration
• Collaboration with verification and FPGA teams in test plan development and debug
• Collaborate with the Physical Design team to close the design on timing and power targets
• Assist in silicon bring-up and validation;
• Run tool for quality checks (LINT, CDC, and RDC) and fix/waive the issues

Requirements

• Bachelor’s degree in Electronics Engineering, Electrical Engineering, Instrumentation & Control Engineering, or a related field, plus 5 years of experience.
• Possess deep and broad knowledge of current and emerging SOC design technologies.
• Have expert knowledge in designing, implementing, and troubleshooting IPs and SOC
• Demonstrate a deep understanding of customer needs and the competitive landscape.
• Ability to estimate the impact of and help plan and lead the implementations and have a positive impact on the entire output
• Can architect and guide programs across the full range of technical areas.

What You'll Need:

The successful candidate must be self-motivated, creative, and comfortable learning exciting new technologies. This is an opportunity for growth and work on complex, engaging, and challenging projects.

Most importantly, the successful candidate will be able to live the Ambiq Shared Values:

• Innovate: We tenaciously find ways to break down the barriers to possible solutions
• Collaborate: We proactively communicate and encourage each other to be better.
• Focus: We keep the voice of the customer at the center of everything we do.
• Learn: We strive for continuous improvement and are always curious.
• Achieve: We execute on quality and follow through on our commitment

The Managed Services Cross Technology Engineer (L2/L3) –Network / Security is a developing or seasoned engineering role,responsible for providing a managed service to clients to ensure that their ITinfrastructure and systems remain operational.

Through the proactive monitoring, identifying,investigating, and resolving of technical incidents and problems, the ManagedServices Cross Technology Engineer (L2/L3) is able to restore service toclients.

The primary objective of this role is to proactively work onautomation aspects of work focusing on Network / Security relating to theoperations. Also to work on client requests or tickets and applytechnical/process knowledge to resolve them without breaching service levelagreement (SLA).

The Managed Services Cross Technology Engineer (L2/L3)focuses on second-line support for incidents and requests with a medium levelof complexity and focusses across two or more technology domains - Cloud,Security, Networking, Applications and / or Collaboration etc.

This role may also contribute to / support on project workas and when required.

Key Responsibilities:

·       Network - Automate the provisioning, configuration, and testing of network infrastructure(routers, switches, firewalls, load balancers).

·       Develop and maintain CI/CD pipelines specifically for networkcode and configurations.

·       Utilize Infrastructure as Code (IaC) tools like Terraform orAnsible for network deployment.

·       Implement network monitoring and logging solutions to ensure highavailability and performance.

·       Maintain Git repositories for all network configurations andautomation scripts.

·       Collaborate with traditional Network and Software Engineering teams todesign scalable and reliable networks.

·       Focus on continuous improvement, pushing for a code-centric approachto network operations.

·       Security – Automate - Embed security testing and compliance checks earlyinto the CI/CD pipeline (Shift Left).

·       Implement automated security tools for SAST, DAST, SCA, andinfrastructure vulnerability scanning.

·       Manage and maintain security tools like WAFs, IDS/IPS, and CloudSecurity Posture Management (CSPM).

·       Develop and enforce security policies using Policy as Code (PaC).

·       Automate incident response and security monitoring throughlogging and alerting systems.

·       Conduct regular threat modeling and security reviews for newfeatures and infrastructure changes.

·       Educate and collaborate with Development and Operations teams on securecoding practices and security awareness.

·        

• Proactively monitors the work queues.
• Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.
• Updates tickets with resolution tasks performed.
• Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner.
• Captures all required and relevant information for immediate resolution.
• Provides second level support to all incidents, requests and identifies the root cause of incidents and problems.
• Communicates with other teams and clients for extending support.
• Executes changes with clear identification of risks and mitigation plans to be captured into the change record.
• Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift.
• Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management.
• Works with automation teams for effort optimization and automating routine tasks.
• Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc.
• Identifies problems and errors before they impact a client’s service.
• Provides Assistance to L1 Engineers for better initial triage or troubleshooting.
• Leads and manages all initial client escalation for operational issues.
• Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items.
• Ensures all changes are carried out with proper change approvals.
• Plans and executes approved maintenance activities.
• Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles.
• Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort.
• May also contribute to / support on project work as and when required.
• May work on implementing and delivering disaster recovery functions and tests.
• Performs any other related task as required.

Knowledge and Attributes:

• Ability to communicate and work across different cultures and social groups.
• Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurized environment.
• Ability to work hard and put in longer hours when it is necessary.
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
• Ability to adapt to changing circumstances.
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.

Academic Qualifications and Certifications and Tools:

• Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
• Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role).
• Relevant certifications include (but not limited to) -
• CCNP or equivalent certification
• CCNA certification in must, CCNP in Security or PCNSE certification is good to have

·       Fortinet

·       RSA

·       Tenable

·       Trend Micro

·       F5

The Managed Services Cross Technology Engineer (L3/4) –System advanced engineering role, architecting level, responsible for ensuringa managed service is provided to all clients, to ensure that their ITinfrastructure and systems remain operational. This is done through proactivelymanaging, overseeing, monitoring, investigating, and resolving escalated technicalincidents and problems to ensure the restoration of these services to theclients.

The primary objective of this role is to understand, defineand implement the technical architecture and strategy for the organization'score platforms and or cloud infrastructure. They act as the deepest technicalexpert, building complex, highly resilient systems while leading the resolutionof systemic failures and setting the standard for IaC and automation bestpractices. Serves as the highest escalation point for all complex incidents orsituations. Also proactively review all client requests or tickets and applytechnical process knowledge to provide the clients with almost immediateresolution without breaching service level agreement (SLA).

The Managed Services Cross Technology Engineer (L3/4) –System focuses on forth line support for escalated incidents and requests witha high level of complexity. Ensures contracted Managed Services outcomes aredelivered to the client.

This is a strategic role focusing across various technologydomains such as (but not limited to) Cloud, Security, Networking, Applicationsand / or Collaboration.

This role may also contribute to / support on project workas and when required.

Key Responsibilities:

·       SystemStrategy and Architecture Ownership: Understand and define the technicalvision, standards, and multi-year roadmap for the organization's cloud andplatform infrastructure, ensuring highly scalable and cost-efficient designs.

·       L3/4Technical Authority: Serve as the ultimate systems expert and final escalationpoint for highly complex, cross-platform stability issues, failures, andperformance bottlenecks, leading resolution and comprehensive Root CauseAnalysis (RCA).

·       Advanced IaCDevelopment: Write, audit, and maintain mission-critical Infrastructure as Code(e.g., advanced Terraform modules) and custom platform tools (in Python/Go),driving the standardization of GitOps principles.

·       Resilience& Reliability Engineering (SRE): Architect and implement patterns for faulttolerance, automated failover, and Disaster Recovery (DR). Define and enforcehigh standards for SLOs/SLIs across all platform services.

·       Large-ScaleOrchestration: Design, optimize, and manage complex, multi-tenant Kubernetes(K8s) clusters (including networking, security, and upgrades), treating thecluster itself as the critical product.

·       Governanceand Mentorship: Dictate and enforce system engineering and security standardsacross all CI/CD pipelines and infrastructure codebases, actively mentoringother senior engineers in platform design and engineering excellence.

• Works independently, with general direction from the client, stakeholders, team lead, or senior manager, to perform operational tasks to resolve all escalated incidents/requests in a timely manner within the agreed SLA.
• Timely and consistent updates of tickets with resolution tasks performed.
• Proactively identifies, investigates, analyses issues and errors prior to or when they occur and log all such incidents in a timely manner.
• Captures all required and relevant information for immediate resolution.
• Provides forth level support to all escalated incidents, requests and identify the root cause of incidents and problems, respond to tickets where third line engineer teams were unable to fix the problem.
• Shares such knowledge, to resolve issues, document them, and push the knowledge down to other engineers.
• Communicates with other teams and clients for extending support. Acts as emergency support contact as needed, for critical client and business-impacting issues.
• Supports, tracks, and documents change implementation.
• Provides timely escalation of all tickets to management with ensuing updates, where applicable.
• Proactively identifies, contributes, implements and works with automation teams for effort optimization and automating routine tasks.
• Systematically gathers relevant information and applies technical knowledge to analyze and uses highly technical troubleshooting tools and content and analytical practices.
• Uses operational and diagnostic procedures to resolve escalated tickers in unique and complex client environments.
• Coaches L1, L2, and L3 teams offering technical expertise and pushing work down to other engineering teams.
• Performs quality audits, covering process, service experience, ticket updates, etc. as required.
• May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines.
• May work on implementing and delivering disaster recovery functions and tests.
• Performs any other related task as required.

Knowledge and Attributes:

• Ability to communicate and work across different cultures and social groups.
• Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurized environment.
• Ability to work hard and put in longer hours when it is necessary.
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.
• Excellent proficiency in change management process with an ability to plan, monitor and execute changes with clear identification of risks and mitigation plans to be captured into the change record.
• Deep technical skills in relevant functions.
• Excellent client service orientation and passion for achieving or exceeding expectations.

Academic Qualifications and Certifications and tools:

• Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
• Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role).
• Relevant certifications include (but not limited to) -
• VMware certified Professional: DATA Centre Virtualization.
• VMware Certified Specialist – Cloud Provider.
• VMware Site recovery Manager: Install, Configure, Manage.
• Microsoft Certified: Azure Architect Expert.
• AWS Certified: Solutions Architect Associate.
• Veeam Certified Engineer (VMCE).
• Rubrik Certified Systems Administrator.
• Storage HDS
• VMware VRA
• Ansible
• Opswat, Splunk, Cyberark
• Nvidia AI
• SRE, Devops, Gitlab, Automation
• Containers, etc.