Total 1,373 Manager level Customer Service job vacancies

Industry: Retail (Daily Use & Essential Products)

Position Overview

We are seeking a highly capable Retail Operations Manager to oversee and drive the performance of multiple retail outlets. This role is responsible for managing end-to-end retail operations, optimizing store performance, ensuring operational efficiency, and implementing strategies to enhance revenue and customer experience. The candidate will play a key role in standardizing processes, improving productivity, and supporting the company’s expansion and profitability goals.

Key Responsibilities

Lead and manage daily operations across multiple retail outlets, ensuring consistent execution of company standards and operational procedures

Develop and implement operational strategies to improve sales performance, cost efficiency, and overall profitability

Monitor key performance indicators (KPIs) including sales revenue, inventory turnover, shrinkage, and store productivity

Oversee inventory management, including stock planning, replenishment, and minimizing wastage or stock discrepancies

Ensure optimal staffing levels, staff performance, and workforce planning across outlets

Establish and enforce standard operating procedures (SOPs) to ensure consistency in store operations and customer service

Identify operational gaps and implement continuous improvement initiatives to enhance efficiency and service quality

Coordinate with procurement, merchandising, and logistics teams to ensure smooth product flow and availability

Ensure compliance with regulatory requirements, including hygiene, safety, and licensing standards

Handle escalated operational issues, customer complaints, and risk management matters

Support new store openings, including setup, staffing, and operational readiness

Prepare and present operational reports, performance analysis, and strategic recommendations to management

Requirements

Degree or Diploma in Business, Retail Management, or related field

Minimum 4 years of relevant experience in retail operations, preferably in multi-outlet environments

Strong experience in managing store operations, inventory control, and staff supervision

Proven track record in improving operational performance and achieving sales targets

Strong analytical, problem-solving, and decision-making skills

Excellent leadership, communication, and stakeholder management abilities

Ability to work in a fast-paced environment and manage multiple priorities

Preferred Skills

Experience in retail chains dealing with daily-use or essential products

Knowledge of retail systems, POS operations, and inventory management tools

Strong commercial awareness and business acumen

Experience in expansion or multi-store operations management

• Well Established Company
• Basic $3800 - $4200 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location : Tuas (Transport Provided)
• Working days : Monday to Friday
• Working hours : 8am to 5pm

Job Responsibilities:

Leadership of Customer Service Team

• Lead, coach and mentor the customer service team to deliver exceptional service standards.
• Oversee team members' capability in managing sales leads effectively.
• Ensure proficiency in generating proposals, service engagement forms or eSEF, and invoicing procedures.
• Oversee daily operations of the customer service department, ensuring prompt
  resolution of customer inquiries, service issues, complaints, and escalations.
• Maintain an organized and efficient filing and database system for customer records and service documentation.
• Lead digital transformation efforts related to new systems or software.
• Manage major client accounts, including contract adherence, service reviews, annual survey and relationship building.

Achievement of Management Objectives

• Prepare and generate monthly performance and operational reports.
• Monitor adherence to standard operating procedures (SOPs) and recommend updates or improvements when necessary.
• Establish and monitor KPIs and service standards to drive customer satisfaction,
• retention, and operational performance
• Analyze customer feedback, service trends, and complaint data to identify root causes and lead service improvement initiatives.
• Implement customer service department manual, procedures, and training programs that promote consistency, efficiency, and a customer-first culture.
• Provide insights into customer trends, operational challenges, and improvement opportunities.

Collaboration with Business Development Team

• Collaborate cross-functionally with Business Development team to ensure service delivery aligns with customer expectations and regulatory requirements.
• Provide support in data analysis and insights related to customer satisfaction and sales performance.
• Consolidate and present monthly reports for key stakeholders, ensuring accurate and actionable information.

Cross-Departmental Coordination

• Liaise with key departments (Logistics, Operations, etc.) to resolve any issues that may impact customer satisfaction.
• Ensure smooth communication and effective collaboration between departments to meet customer needs and expectations.

Requirements:

• Minimum Bachelor’s Degree in Business Administration, Management Studies, or a related field

• At least 2 years of Customer service experience

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

• Position : Learning Centre Officer/Manager

• Location : Bukit Panjang/Tampines

• Working hours : 5 Days 9am - 6pm (Fixed Off Wednesday & Thursday)

• Salary (commensurate with experience) : Up to SGD4000 + Performance Bonus + 7 Days Leave

• Duration : Permanent

• Industry : Education / Training & Development
  

Main Responsibilities:

• Support customer acquisition by onboarding new parents

• Promote and recommend suitable coding programmes

• Drive customer engagement through special programmes, competitions, and community events

• Build and maintain strong relationships with parents and act as their advocate

• Plan and execute lead generation activities (e.g. parent sharings, trial classes) and ensure class payments are collected

• Coordinate with teaching team on student assessments and follow up with parents for conversion

• Handle general administrative tasks (onboarding emails, data entry, research, data management)

• Maintain accurate and updated customer records in the CRM system

• Track student progress and manage ongoing parent relationships

• Other ad-hoc activities assigned
  

Requirements:

• Strong communication and problem solving skills

• Driven, fast learner, proactive and ability to work in a fast-paced environment
  

Email to: diana@searchpersonnel.com.sg or call me at: 6398 5682 for more information.

Do visit www.facebook.com/search.personnel and https://www.instagram.com/search.personnel for more job listings and career tips!

***We do not charge our candidates nor bind them with any contract.***

Diana Okta Tio

Deputy Consulting Director (APAC)

Reg no.: R2094678

EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

We are hiring a hands-on Centre Manager for a growing student care centre in Katong.

This role is responsible for overseeing daily centre operations, managing a small teaching team, building strong trust with parents, and ensuring programmes are delivered with consistency and care. The centre places strong emphasis not only on student care, but also on children’s thinking, emotional growth, creativity, expression, and confidence.

This role is suitable for someone with real student care or education operations experience who is comfortable working in a growing centre environment and taking ownership of both people and process.

Key Responsibilities:
• Oversee the day-to-day operations of the student care centre
• Ensure smooth running of daily schedules, student supervision, dismissal flow, and centre routines
• Lead, manage, and mentor a small teaching team
• Support a positive, professional, and child-centred team culture
• Act as a key point of contact for parents and handle feedback or concerns professionally
• Ensure programmes and daily activities are carried out consistently and in line with the centre’s philosophy
• Support student wellbeing, emotional safety, and positive behaviour management
• Conduct centre tours for prospective families and support enrolment conversations where needed
• Assist with staffing support, including onboarding and team development
• Step in to support class coverage when required during this early-stage phase
• Work closely with management to maintain quality standards and strengthen overall centre execution

Requirements:
• At least 3 to 5 years of relevant experience in student care, education, childcare, or a related setting
• Prior leadership, supervisory, or team management experience
• Strong parent communication and relationship management skills
• Confident handling of student behaviour and sensitive situations with maturity and sound judgement
• Organised, dependable, and execution-focused
• Able to lead a small team while remaining hands-on operationally
• Comfortable working in a growing centre environment where processes may still be developing
• Warm, grounded, and professional in working with children, parents, and colleagues

Preferred Qualifications:
• Diploma or Degree in Education, Early Childhood, Child Development, Psychology, or a related field
• Experience in a student care centre, boutique education setting, or premium enrichment environment
• Familiarity with programme-based, inquiry-based, or whole-child learning approaches

Working Hours:
• School term: Monday to Friday, 11:00am to 7:00pm
• School holidays: Monday to Friday, staggered 8-hour shifts within 7:00am to 7:00pm

Benefits:
• Annual leave: 12 days in the first year, increasing with service up to 15 days
• Medical allowance
• Work Injury Compensation Insurance (WICA)
• Year-end bonus or profit-sharing, subject to company policy

EA Details:
• Employment Agency: First Konnection Pte. Ltd.
• EA Personnel Name: Ben Chang
• EA Personnel Registration Number: R23111820
• EA Licence Number: 22C1307

Head of Science (Primary school level)

Working days & hours :
Centre days: 44 hours per week ; 4 weekday (1030AM-730PM / 1230PM - 930PM) + 1 weekend (830AM - 630PM)
HQ days (Meeting): Weekdays 930AM to 630PM 
Working location: Toa Payoh, travel to Woodleigh Mall to support the launch of new classes (including at least one new class). 
Salary: $6000 - $7500
Report to: Managing Director 

Role Overview: We are hiring a Head of Science (Primary) to lead and strengthen a structured P3‒P6 Science programme.

This is a hands-on leadership role combining curriculum ownership, teaching, and teacher development. The role operates within an existing programme framework and is responsible for refining, improving, and scaling it to ensure consistent teaching quality and strong student outcomes across centres.

This role is critical in ensuring the programme delivers reliable results beyond individual teachers, with clear ownership over curriculum standards, teaching consistency, and overall programme effectiveness.

We’re looking for someone who can take a structured primary science programme, ensure consistent quality, and successfully roll it out across multiple centres.

Job Responsibilities: 

• Oversee and refine the P3‒P6 science curriculum, ensuring alignment with MOE syllabus and PSLE requirements
• Develop structured teaching approaches to ensure consistent lesson delivery
• Monitor student progress and continuously improve programme outcomes
• Engage parents through clear communication on student development
• Support trial classes and contribute to enrolment growth
• Teach 4‒6 classes per week, including at least 1 weekend, with teaching load adjusted as the teaching team expands
• Hire and train teachers to deliver high-quality lessons

Requirement:

• Degree in Science or related field (MOE/NIE-trained preferred
• Minimum 5‒8 years of Primary Science teaching experience.
• Proven track record of improving student outcomes. 
• Experience in curriculum development, mentoring, or academic leadership is advantageous. 
• Comfortable with weekend work and centre-based environment

Interested applicants, WA your resume to +65 9136 9792 or email your resume to supreme.yentan@gmail.com.

Tan Yen Zhen (Chen Yan Zhen) Reg No: R25138932

The SupremeHR Advisory Pte Ltd EA No: 14C7279

About the client: Our client is a Bank

Responsibilities:

• Manage the Project scope, timeline, and commissioning/cutover outcomes.
• Manage cabling, LAN, Wi Fi AV/VC rooms, endpoints, identity/security readiness process.
• Handle contractor management, FM/building management, RACI, SLAs, and escalation.
• Responsible for Budgeting, Procurement, value engineering, change control, variance tracking.
• Handle the governance process such security approvals, change tickets, document packs etc.

Requirement:

• Bachelor Degree in IT / Compute Science or relevant educational qualification.
• 2–3 completed office fit outs (≥10,000 sq ft preferred): scope, budget, timeline, and commissioning/cutover outcomes.
• Hands on coordination of cabling, LAN, Wi Fi (incl. heat maps), AV/VC rooms, endpoints, identity/security readiness.
• Vendor/contractor management (cabling/AV/network integrators, corporate real estate, FM/building management, landlord) with RACI, SLAs, and escalation examples.
• Budget & procurement: Quotations comparisons, value engineering, change control, variance tracking.
• Governance: EA/security approvals, change tickets, document packs (designs, T&C scripts, as builts, handover/SOPs).
• User change enablement: comms/training plans, hypercare metrics.
• Attitude/service orientation: executive and end user references, examples of de escalation and sponsor management.

Interested candidates, who wish to apply for the above position, please send in your resume to mail to mohamed.basith@persolapac.com

We regret that only shortlisted candidates will be contacted.

EA License No. 01C4394
EA Personnel Reg.No. R1104824 (Samsudeen Mohamed Basith)

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolapac.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Key Responsibilities

• Lead and manage a team of 5+ (L1/L2 support), fostering a high-performance culture
• Oversee daily IT operations, maintenance, and compliance with security standards
• Manage maintenance schedules, change requests, incidents, and service requests
• Track IT assets and maintain accurate documentation for audits and reporting
• Manage vendors and subcontractors, ensuring performance meets contractual obligations
• Monitor SLAs and implement service improvements
• Manage budgets and control operational costs
• Serve as the main point of contact for clients, ensuring timely issue resolution

Requirements

• Bachelor’s degree in Engineering, IT, or related field
• 3–4 years of experience in IT Operations & Maintenance
• Strong knowledge of IT service management and ITIL practices
• Proven leadership, problem-solving, and stakeholder management skills
• Excellent communication skills and ability to work under pressure
• Self-driven, proactive, and able to manage multiple priorities

(EA Reg No: 20C0312)

Please email a copy of your detailed resume to chally@talentsis.com.sg for immediate processing.

Only shortlisted candidates will be notified.

JOB SCOPE/KEY RESPONSIBILITIES

Administration

• Responsible to the Assistant Director in all matters pertaining to administration, operations and management of SPD’s RC HQ and TTE programmes.
• Recommend policies and practices for the efficient and effective operation and management of rehabilitation and support services under their purview and assist the Assistant Director in implementing those policies and practices.

Service Development & Sustainability

• Assist the Assistant Director in organisational planning i.e. strategic planning, programme planning and services review of the programmes.
• Assist the Assistant Director in ensuring the sustainability of the programmes, including funding exploration and renewals.

Networking

• Responsible for outreach to referral agencies such as community organisations and hospitals for client referrals to the RC HQ and TTE.
• Participate in events organised or supported by SPD and assist the organisation in developing strong networks with other Social Service Agencies (SSAs), community organizations, funding bodies like MOH, MSF, NCSS, SG Enable, AIC and business corporations to solicit programme funding to sustain the financial viability of the programmes and services offered.

Operations/ Professional Matters

• Supervise a multidisciplinary professional team including therapists, social workers, employment support specialists, clinical support staff and administrative staff, and work with various government as well as community-based organisations to offer services to adults and seniors with disabilities.
• Assist the Assistant Director by leading the professional team in developing the service models, setting service guidelines/standards and monitoring service delivery of programmes.
• Preparation for programme audits pertaining to subvention, MOH centre-based guidelines, service quality, SGE (Hospital to Work, JPJS) on annual, bi-annual basis.
• Responsible for achieving key performance indicators, providing progress reports and assisting in data analysis for planning and reporting purposes.
• Keep abreast of latest development in service delivery of related areas to ensure that service delivery for our clients are kept updated.
• Assist in submission of indicators to all relevant funding agencies such as MOH, MSF, NCSS and SG Enable etc. Coordinate the claims for submission to funding agencies.
• Assist Assistant Director in preparing annual budget for the centres.

Other Duties

• Any other duties as may be assigned from time to time.

Warehouse Assistant

Prepare storage area for incoming shipments

· Record and submit storage locations for system updating

· Receive stock accurately in accordance with receiving documents

· Document receipt of stock by recipients & file records for references

· Pick stock accurately based on pick lists

· Pack and tally stocks going into the storage area against received documents

· Issue stock to authorised recipients accurately

· Check and record condition & expiry dates (if any) of goods

· Maintain stock cleanliness & are in good conditions for staging

Warehouse Executive

Work closely with warehouse staff and drivers to ensure smooth product deliveries.

· Manage, supervise and motivate team members in day to day warehouse operations.

· Lead, coach and motivate warehouse staff, drivers and cleaners to achieve the BU

objectives.

· Solve discrepancies with regards to incoming and outgoing deliveries.

· Perform service recovery.

· Ensure warehouse cleanliness at all times.

· Lead WSH for DC and ensure compliances.

· Ensure the optimum and efficient utilization of warehouse storage space and effective

use of resources, transport, manpower and material equipment.

· Manage ASRS & WMS operation.

· Ensure that all company trucks and material handling equipment are maintained in a

clean and good working condition to reduce machine downtime and repairs.

· Maintain high standard of food safety and work place safety compliance.

· Administer effectively the administration of the DC:

· Diesel usage.

· Monitoring of container’s temperature.

· Monitoring and recording of freezer and chiller temperature.

· Weekly rodent trap inspection.

· Monthly facility inspection.

· Daily cleaning schedule.

· Daily Thermometer calibration. · Any other duties assigned by HOD or immediate superior.

Job Title: Sales Manager – Health Supplements & Skin Care Products
Location: Singapore, Malaysia, Philippines, Indonesia, Vietnam, other country
Company: BF Health & Skin Care Global Pte Ltd
Employment Type: Full-time, Part-time, or Partnership (all welcome)

Job Summary

BF Health & Skin Care Global Pte Ltd is seeking a dynamic and experienced Sales Manager to lead and expand our Health Supplement and Skin Care business across regional markets. This role is responsible for developing and executing sales strategies, managing and motivating sales teams, and driving customer satisfaction and revenue growth.

The ideal candidate is passionate about health, wellness, and skincare, with strong leadership, sales management, and market development capabilities.

Key Responsibilities

1. Sales Management

• Lead, manage, and motivate sales teams by setting clear sales targets and implementing effective sales strategies.

• Monitor sales performance and provide coaching to enhance customer engagement and sales effectiveness.

• Plan and execute promotional campaigns and sales incentive programs to drive revenue growth.

2. Product Knowledge & Training

• Ensure sales teams maintain strong product knowledge of health supplements and skincare products.

• Conduct regular product briefings and training sessions to support effective selling.

• Stay updated on industry trends and new product launches to ensure training relevance.

3. Customer Relationship Management

• Maintain high standards of customer service through effective communication and product education.

• Handle key customer inquiries and provide strategic solutions when required.

• Build and sustain long-term customer relationships to encourage repeat business and brand loyalty.

4. Market Analysis & Strategy

• Conduct market research to identify consumer trends, customer needs, and competitor activities.

• Collaborate closely with the marketing team to develop sales strategies, product positioning, and market penetration plans.

• Analyze sales data and prepare performance reports to identify growth opportunities.

5. Team Leadership & Development

• Lead, mentor, and develop sales team members to achieve individual and team targets.

• Implement performance metrics and conduct regular performance evaluations.

• Foster a collaborative, results-driven work environment that supports professional growth.

Qualifications

• Diploma or Bachelor’s degree in a relevant field; background in health, skincare, or wellness is an advantage.

• Minimum 3 years of sales management experience, preferably in the health supplement or skincare industry.

• Proven track record of leading and managing sales teams.

• Strong communication, negotiation, and presentation skills.

• Familiarity with CRM systems and sales management tools.

• Passion for health, wellness, and skincare products.

Key Skills

• Sales leadership and strategic execution

• Product knowledge and sales training

• Customer relationship management

• Market analysis and performance reporting

• Strong communication and negotiation skills

• Team leadership and talent development

Benefits

• Competitive salary with performance-based incentives

• Regional career growth and expansion opportunities

• Employee discounts on health supplements and skincare products

• Ongoing training and professional development

Job Description

• Oversee overall quality and safety of food products at Central Kitchen
• Ensure that food products meet standards set by company and regulatory bodies
• Develop and review quality and safety policies
• Conduct and manage regular inspections and audits
• To maintain and improve existing quality control procedures
• Conduct investigations on customers’ feedback
• Validate that all products were made in compliance with established QA protocol
• Ensure that standard operating procedures are adhered to
• Monitor quality standards of products
• Ensure that all activities conform to HACCP & AVA/NEA guidelines
• Supervise and oversee all quality assurance matters
• Product and process development
• Assist in all areas of R&D, product and process development, food tasting

Job Requirements

• Minimum Degree in Food Science & Technology or related field
• Preferably 5 years of working experience in the QA field (inspection, central kitchen or manufacturing background) in the F&B industry
• Able to write and converse well in both English & Mandarin due to operational needs to communicate with mandarin-speaking clients
• Highly motivated, meticulous and takes initiative

To submit your application, please apply online apply@rn-care.com or call +(65) 6514 9838 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Responsibilities:

• Adapt latest technology to support team operations improvement activities
• Manpower and asset planning strategy with across different business activities and accounts
• Analyse risks associated with different approaches of process changes
• Analyse the costs and benefits of the current business processes within warehouse operations
• Develop alternatives to enhance operational policies, standards and procedures
• Develop and take lead on the new project, communicate with customer & all related parties (i.e. Sales, HR, Finance, Facility, IT & Operation)
• Develop non-established supply chain operations for clients
• Develop plans to implement innovative logistics solutions
• Develop technology solutions andautomations to improve processes
• Facilitate adherence to quality procedure
• Facilitate key activities and milestones in technology projects
• Manage stakeholders to monitor completion of requirements and activities
• Propose better ways to approach problems through synthesising and reorganising the problem information
• Propose business process improvements through workflow analysis methods to support system development throughout project life cycle
• Propose operational policies, standards and procedures
• Propose ways to eliminate gaps and weaknesses in supply chain operations
• Recommend allocation of resources across different business activities
• Recommend innovative logistics solutions that address customer needs
• Review business processes improvement solutions to determine effectiveness
• Review latest technology trends for application to logistics business

Requirements:

• Diploma in Logistics / Supply Chain or related module equivalent and above
• At least 5 years of related experience in Supply Chain
• Experience on new project planning
• Strong knowledge in Supply Chain industry
• Proficient in Microsoft Office (i.e. Excel (VBA), Power Point, Project Plan, Visio & PowerBI)
• Manage Process Improvement or related training (if any)
• Communication skills
• Leadership
• Problem-solving

About Us

AGrader Learning Centre is an established tuition and enrichment chain with 19 outlets islandwide. Our mission is straightforward — to help students improve and grow in confidence, week after week. That shared purpose is what brings our team together and keeps us motivated in what we do.

Behind every outlet is a group of dedicated, positive, and genuine people who care about the students and families they serve. We take our work seriously, but we also make sure the environment we work in is one that people actually enjoy showing up to. If you are someone who cares about doing good work and wants to be part of a team that supports each other, we think you will feel right at home here.

What You Will Do

You will undergo structured onboarding before progressively taking on full ownership of your assigned branch. Your responsibilities will cover:

• Run the daily operations of your assigned branch — covering student enrolment, class scheduling, documentation, and fee collection, among others
• Address enquiries from parents on programmes, schedules, and fees accurately and professionally across walk-in, phone, and messaging platforms
• Serve as the main point of contact for teachers and HQ on centre matters
• Coordinate a small centre team of part-time staff to keep daily operations running on time and to standard
• Take ownership of an assigned business sub-role — for example, tracking student retention, coordinating teacher schedules, or managing programme rollouts
• Engage with students and parents directly and professionally at every touchpoint

What You Will Gain

This role gives you early, hands-on exposure to both operations and people management. Specifically, you will build:

• Practical experience running a live service operation — enrolment, scheduling, fee processing, and parent communications

  Direct people management experience coordinating a small team from early in your career

  Confidence communicating professionally across walk-in, phone, and written channels

  A defined career track toward the Tuition Centre Manager role

Who We Are Looking For

We are looking for someone who is genuine, grounded, and good with people. Beyond qualifications, we hire for character and work ethic.

• Degree holder in any discipline — no prior experience required

  Follows through on tasks without needing to be reminded

  Communicates clearly and stays composed when handling parent concerns or operational issues

  Comfortable working directly with children and families on a daily basis

  Takes initiative to fix problems rather than waiting to be directed

  At ease taking the lead — able to guide and coordinate a small team with confidence and maturity

What You Can Expect

We offer a working environment built on trust, stability, and genuine development opportunities.

• A close-knit team that works hard, communicates openly, and supports each other

  Real autonomy — you will be trusted to manage your responsibilities without being micromanaged

  Meaningful work that directly impacts the learning experience of students and the confidence of their families

  Genuine career growth within an expanding organisation, with increasing responsibility as you demonstrate readiness

  Salary range: $3,500 – $3,800 per month, commensurate with qualifications and experience

Working Hours

This is a full-time position of 5 working days at 41 hours per week. At least one weekend day per week is required as centre peak hours fall on weekends. Exact schedule confirmed at interview.

Branch Assignment

We are currently looking to fill position at various locations such as Jurong, Clementi, Yishun, Sengkang, Marine Parade. Candidates based in or open to working in the above locations stated are welcome to apply.

Click Apply Now and attach your resume. Shortlisted candidates will be contacted within 5 working days.

About Schroders

We’re a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future.

We have around 5,000 people on six continents. And we’ve been around for over 200 years but keep adapting as society and technology changes. What doesn’t change is our commitment to helping our clients, and society, prosper.

The team

As an integral part of the team, the Client Service Manager works closely with the Institutional Sales Team and is responsible for account management of institutional clients in Southeast Asia. Client types range from central banks, sovereign wealth funds, supranational, government agencies, statutory boards, investment consultants, endowment funds, pension funds, insurance and family offices.

What you’ll do

• Serve as a trusted point of contact for institutional clients by promptly responding to and resolving queries, providing clear, accurate, and timely information.
• Proactively manage and follow through on client issues and service requests to ensure effective resolution and high client satisfaction.
• Gather, understand and represent client requirements to relevant teams across Schroders, working collaboratively to enhance and optimise key client-facing processes.
• Oversee and manage activities related to errors, omissions, and complaints, ensuring accurate documentation and timely escalation in line with policies whilst striving towards a goal of zero errors.
• Foster and maintain strong relationships with the global onboarding team to stay updated on client onboarding progress and processes. 
• Involvement with on/offboarding processes for segregated mandates in collaboration with key stakeholders.
• Ensure all side letters, amendments and bespoke clauses within client legal agreements are accurately documented and executed in accordance with established procedures.
• Deliver timely client communications regarding changes, updates, regulatory notices, and important information, ensuring content is clear and relevant.
• Act as the key liaison with operations and reporting teams to facilitate reporting requirements for new and existing clients, ensuring delivery of high-quality information.
• Partner closely with Operations and other business areas to continually improve service delivery and maximise value for clients.
• Plan, coordinate and host client meetings, including ongoing client lifecycle reviews, acting as a knowledgeable representative of Schroders and its operations.
• Gather and provide all necessary information to support clients in completing their ad hoc requests, ensuring requests are dealt with efficiently and professionally.

The knowledge, experience and qualifications you need

• Recognised university degree with at least 8 years’ of experience in client servicing or relationship management within asset management, preferably with a focus on Southeast Asia institutional clients
• Understanding of asset management clients and products (e.g. segregated and sub-advisory mandates, fund structures, public assets and alternatives) across institutional clients such as pension funds, insurers, and sovereign wealth funds and wealth.
• Familiarity with the APAC regulatory landscape and local market practices.
• Demonstrated history of delivering high standards of client service, managing complex client relationships, and acting as the main point of contact for institutional investors.
• Proven adaptability to change, including involvement in business transformation, process optimisation projects, or regulatory-driven change projects.
• Experience partnering with sales and investment teams, operations, legal, risk and compliance functions to resolve complex client issues and deliver solutions.
• Strong analytical and problem-solving abilities, particularly when addressing client queries, change requests, and escalations.
• Excellent verbal and written communication skills, with the ability to present complex information to institutional clients and internal stakeholders at a variety of seniority levels.
• Knowledge of Custody and Settlement: Awareness of custody operations, trade settlement, and fund administration processes relevant to institutional clients.
• Proficiency in CRM systems, client reporting platforms, and data analysis tools; comfortable with Excel, PowerPoint, and potentially data visualisation software.
• Strong client-first mindset, with experience tailoring service to meet diverse client needs across multiple APAC jurisdictions.
• Sensitivity to cultural and business practice differences across APAC markets to ensure effective and respectful client engagement.

We're looking for the best, whoever they are

Schroders is an equal opportunities employer. You're welcome here whatever your socio-economic background, race, sex, gender identity, sexual orientation, religious belief, age or disability.

General Manager (M&E Department)

• Working Days: 5 Days A Week (Monday – Friday), 8.30am to 5.30pm

• Office at City Hall

• Salary: $12,000 to $15,000

• Reputable Mechanical Engineering or Electrical Engineering Bachelor’s Degree

• Proven capability to:

a. Undertake leadership role in a M&E Consultant, Main Contractor or Specialist Company

b. Develop services design in a design-and-built contract

c. Call and critically assess M&E tender quotations.

d. Execute effective cost control of M&E works.

• Completed full project cycles of:

a. Data Centres and;

b. Private Residential projects or

c. Hospitality projects

• Conversant in BIM for purposes of design and estimation

• Green certification – e.g. BCA Green Mark Manager / LEED Professional

• Develop / guide staff to develop in-house clear breakdown of contract costs for in-tender assessment and post-award contract administration.

• Track record of main equipment procurement experience.

Interested applicants can also send your resume to (Liwenpoh741#gmail.com) and allow our consultant to match you with our clients. No Charges will be incurred by Candidates for any service rendered.

WA ME 9735 4019 for more General Manager (M&E Department) role

Job scopes

• Leadership to the M&E Team, both in Head Office and on Site, in compliance with Company Policies, for the professional and dutiful execution of their respective roles.

a. Corporate Targets

• Plan and deliver in association with other departments the yearly and midterm award, sales and profit targets set by Corporate Head Quarters.

b. Human Resources

• Develop career trajectories and competency training of all M&E staff.

• Set KPIs and monitor performance of all M&E staff.

c. Design and Tender

• Ensuring the optimal design, including specifications and drawings, to develop a common basis for the quotation of each service in each tender.

• Develop and maintain a good pool of subcontractors to support the Company in Tender and Works.

• Obtain and assess critically competitive quotations in compliance with Company governance.

• Develop Value Engineering during tender and through works execution to improve on profit margins of the project.

d. Works

• Develop and monitor execution and cost control plans for projects.

• Ensure M&E works quality and timeliness within working budget.

• Develop and maintain a Corporate QA/QC plan for in-process and post completion maintenance works to improve on current and future project quality.

e. Others

• Subcontractors and Suppliers resources pool – develop and maintain excellent relationships to ensure that the Company has adequate support from these stakeholders.

• Any other ad hoc projects and tasks assigned by Management.

POH LI WEN REG NO: R25136683

THE SUPREMEHR ADVISORY PTE LTD EA NO: 14C7279