Total 2,013 Senior Executive level Customer Service job vacancies

Job Summary

Manage and support PB batch job scheduling, execution, and monitoring across project lifecycles. Collaborate with technical teams to resolve issues, produce documentation, and ensure smooth production handover while adhering to regulatory and company standards.

Responsibilities

• Manage PB batch jobs by setting up, scheduling, executing, and monitoring them throughout Development, SIT, and UAT project phases
• Monitor batch job performance and provide operational support by identifying and resolving job failures, overruns, or missed executions
• Document batch job incidents in JIRA and collaborate with developers to investigate root causes and implement solutions
• Prepare detailed batch execution and run-status reports to support testing, validation, and management reporting requirements
• Develop and maintain batch execution Standard Operating Procedures (SOPs) to ensure smooth and compliant production handover
• Produce clear and comprehensive documentation and conduct knowledge transfer sessions for the production support team after project cutover
• Collaborate closely with developers, system analysts, and architects to design and implement technical solutions that comply with security, regulatory, and architectural standards
• Work on shift schedules, including overnight shifts, to support end-of-day batch execution for PB projects

Required competencies and certifications

• Solid understanding of PB system flow and dependencies to support batch scheduling, execution, and monitoring effectively
• Experience with Temenos Wealthsuite Front Office / Triple’A Plus
• Proficiency in Red Hat Linux, AIX, and Shell scripting for batch job management
• Knowledge of Oracle, Sybase, and SQL databases for data handling and batch processing
• Experience using Control-M for batch job scheduling and automation
• Familiarity with JIRA, Confluence, and Remedy for incident tracking, documentation, and collaboration
• Bachelor’s Degree in Computer Science or related field
• At least 8 years of relevant experience, preferably in a financial institution

Interested- Can apply here or email at ankita.kesari@tangspac.com

Job Purpose
The incumbent is a highly experienced mental health professional who is able to lead a therapeutic team of counsellors, therapists, associates and specialists to provide early identification and intervention services in the areas of psychological assessment, counselling, and support services to vulnerable children/youth and their families.

Job Responsibilities

Functional Responsibilities

• To provide supervision, mentoring and training to clinicians like counsellors, therapists, associates, interns and youth workers.
• To oversee psychological assessments, therapy and counselling services and contributing to programme development
• To coordinate case review of clinicians like counsellors, therapists, associates and specialists.
• To develop individualised treatment plans and provide evidence-based therapies like individual, group, or family therapy.
• To manage complex cases with significant mental health challenges.
• To provide crisis intervention and case management.
• To provide consultations with stakeholders, while remaining involved in the care of the client, revising the treatment protocol as and when needed.
• To conduct talks/workshops on selected mental health topics for the community (e.g. schools, parents, families, peer supporters, volunteers, other social service agencies).
• To carry out work in a professional manner, including protecting the confidentiality of the sessions, and the clients.
• To uphold the ethical practices and legal guidelines relating to client care.
• To maintain detailed clinical records and reports of the client. This includes clients’ personal information, reports and proper documentation of all sessions and clients.
• To ensure flexible working hours, according to the needs of the programmes and clients.
• To work in close collaboration with the other staff of the Home and of the other components of Boys’ Town in matters pertaining to the welfare of the clients.
• To participate in research to advance knowledge and stay current with evidence-based practices and professional standards.
• To present research findings at conferences and contribute to publications.

Managerial Responsibilities

• To assist the Director in maintaining documentation detailing service delivery, audit and governance, outcome measures, community contacts and referrals.
• To lead in roadshows and community programmes in support of children and youth mental health.

Organisational Responsibilities

• To participate actively in all fundraising activities as well as any other commitments that Boys' Town undertakes.
• To work in close collaboration with other staff, department and components of Boys' Town.

The Executive Director and/or his/her representative may assign you any other duties that are within reason for the operation needs of Boys' Town.

Competencies Required

• Planning & Coordinating – able to plan & coordinate
• Communication – verbal & written
• Interpersonal – able to communicate and interact with people, both individually and in group

Job Requirement

• Masters in Counselling.
• Registered Counsellor and Supervisor with the Singapore Association of Counsellors.
• Minimum 5 years of relevant experience.
• Extensive experience in clinical practice with diverse populations.
• Expertise in evidence-based therapies and interventions.
• Excellent oral and written communication skills.
• Possess humility, emotional maturity, empathy and self-reflexive in working with client and with multiple stakeholders.
• Energetic, dynamic and willingness to learn.
• Strong commitment to professional ethics and integrity.
• Proficient in Microsoft Outlook, Excel, Word, PowerPoint.

Job Summary:
We are seeking a detail-oriented, service-driven and proactive Senior Executive, Service Excellence & Learning & Development to join our Hospitality team. This role is responsible for supporting service excellence initiatives and delivering learning and development programs across Hotels and Food & Beverage operations. You’ll play a key role in enhancing guest experience, strengthening service culture, and ensuring the effective execution and administration of training initiatives that support operational excellence.

Key Responsibilities:
Guest Experience & Service Excellence 

• Review and analyze guest feedback from surveys, reviews, and internal sources to identify service gaps. 

• Support service excellence initiatives and action plans to enhance guest satisfaction and service standards. 

• Collaborate with operational teams to identify service-related training needs and improvement opportunities. 

• Support data collection and basic analysis to monitor service quality trends. 

Learning & Development Delivery 

• Design, develop, and deliver training programs including onboarding, service culture, service standards, and product knowledge. 

• Facilitate stand-up training sessions, briefings, and learning tours across Hotels and F&B operations. 

• Support targeted talent development programs such as internships, apprenticeships, and management trainees. 

• Develop learning materials such as presentations, e-learning content, SOPs, and workshop resources. 

Training Operations & Administration 

• Coordinate end-to-end training logistics, including scheduling, venue setup, attendance tracking, and post-training follow-up. 

• Maintain training records, documentation repositories, SOPs, and learning databases. 

• Track training hours and program completion, ensuring timely and accurate updates in learning systems. 
  
• Prepare basic reports and support audits related to training and service excellence initiatives. 

Requirements:

• Diploma or Degree holder, preferably in Hospitality, Hotel Management, or a related field. 
  
• Exposure to learning & development, service excellence, or training coordination functions is an advantage. 

• Advanced Certificate in Training & Assessment (ACTA) or equivalent training qualification preferred. 

• Minimum 1–2 years of experience in the hospitality industry (Hotels, F&B, or related service environments). 

The Senior Programme Executive, with supervisory responsibilities for an Active Ageing Centre (AAC), is accountable for the strategic leadership, operational excellence, and community impact of the AAC. This role encompasses comprehensive centre management, programme innovation, team leadership, and stakeholder engagement to ensure seniors aged 60+ receive high-quality, evidence-based services that promote active and healthy ageing in the community. Role involves both office-based work and community outreach activities and may require occasional evening/weekend work for community events and programmes. 

ROLES & RESPONSIBILITIES
Strategic Leadership & Centre Management

• Develop and execute annual centre strategic plans aligned with Care Corner Seniors Services (CCSS) Active Ageing Group objectives and AIC service requirements
• Ensure compliance with MOH healthcare directives, AIC Terms & Conditions, and regulatory standards.
• Achieve assigned KPIs including participation targets, satisfaction metrics (min. 80%), and attendance goals (min. 30 daily ave.)
• Lead quality improvement initiatives and implement evidence-based practices in active ageing programming
• Manage crisis response and emergency procedures, ensuring staff and client safety protocols are maintained.

Programme Development & Service Delivery

• Design and implement comprehensive programmes across five Active Ageing Programme (AAP) domains: Physical, Cognitive, Social, Learning, and Volunteerism. This includes maintenance of regular weekly programmes across all AAP domains with measurable outcomes and organising of quarterly community events to enhance community integration.
• Source external trainers and facilitators for specialized programmes. Co-facilitate programmes when required.
• Monitor programme effectiveness through participant feedback, attendance data, and outcome measurement.

Community Engagement & Outreach

• Implement targeted outreach strategies to achieve designated senior recruitment targets as per AIC requirements
• Establish and maintain partnerships with community stakeholders. Lead community events and initiatives including block parties and neighbourhood engagement activities
• Achieve annual Ground-up Initiative (GUI) targets with min. 24 sessions engaging 160+ unique seniors
• Represent the centre at community forums, networking events, and inter-agency meetings.

Team Leadership & Development

• Supervise, mentor, and develop programme staff, providing regular performance feedback and identify training needs, professional development opportunities for staff
• Foster a collaborative, inclusive team culture that promotes innovation and continuous improvement
• Manage volunteer recruitment, training, and deployment in accordance with CCSS Volunteer & Community Engagement guidelines

Financial & Resource Management

• Manage annual centre budget. Oversee procurement processes and maintain asset registers.
• Monitor expenses and maintain financial accountability for funded programmes
• Identify funding opportunities and collaborate with corporate donors, sponsors, and grant providers.

Data Management & Reporting

• Maintain accurate client data in Salesforce CRM and other management systems, ensuring confidentiality and PDPA compliance
• Monitor centre KPIs including attendance, participation rates, and programme outcomes. Submit timely reports to internal and external stakeholders (AIC, MOH)
• Conduct regular programme evaluation and prepare improvement recommendations
• Maintain documentation for audit and quality assurance purposes.

Information & Referral Services

• Oversee client intake processes including Community Screening Tool (CST) administration where applicable
• Manage information and referral services for enquiries. Coordinate referrals to appropriate healthcare, social services, and community resources.

QUALIFICATIONS

• Degree in Social Work, Gerontology, Community Development, Psychology, or related field

REQUIREMENTS

• Min. 5 years progressive experience in seniors' services, community development, or healthcare settings or 3 years in supervisory or leadership roles, preferably in AAC or similar community-based settings
• Leadership excellence including team development, performance management, and change leadership
• Programme design and evaluation with understanding of evidence-based practices in active ageing
• Stakeholder engagement with proven ability to build and maintain community partnerships
• Proficiency in Mandarin and/or local dialects to effectively serve diverse senior populations
• Data analysis and reporting with proficiency in Microsoft Office, Salesforce CRM, and data management systems.

WORK LOCATION: Toa Payoh

Thank you for your interest and application. We regret that only shortlisted applicants will be notified for interview. If you need assistance, contact our talent acquisition team at joinus@carecorner.org.sg.

Employment Type

Contract (3 + 3 Months, Convertible)

Job Summary

Support the operations of a patient liaison centre, ensuring smooth coordination of patient services, appointments, and VIP engagements. Work closely with stakeholders to deliver high service standards and operational efficiency.

Key Responsibilities

• Support daily operations including patient appointments, admissions, and liaison services
• Coordinate VIP/VVIP patient journeys and visits with internal stakeholders
• Supervise and guide frontline operations staff
• Review and improve workflows to enhance service quality and efficiency
• Handle service issues, complaints, and implement service recovery
• Support reporting, data tracking, and operational analysis
• Participate in projects and initiatives to improve patient experience
• Perform frontline duties when required
• Support 24/7 on-call rotation

Requirements

• Bachelor’s Degree in any discipline
• 2–3 years of experience in healthcare or service-related roles

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:

Whatsapp: https://wa.me/+6597430026  

Email : kimlow@recruitexpress.com.sg

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

To ensure clients’ enquiries, escalations and appeals for the long-term care schemes are responded and managed in a timely and client-centric manner

• Handle enquiries and coordinate with stakeholders to look into clients or caregivers requests and feedback to achieve closure on issues raised
• Process appeals and back payments accurately
• Maintain a 100% accuracy in administrative functions and generate letter reports within the time frame given
• Ensure clients’ requests for updates are captured in the system, particularly adding care-of addresses and opt-out from long term care schemes.
• Ad hoc projects which may be assigned by supervisor

Job Requirements

• Degree in any discipline with 1 year of experience in customer service or Diploma with 5 years of relevant experience
• Good analytical, writing and interpersonal communication skills
• Excellent customer service and interpersonal skills
• Meticulous and inquisitive attitude with strong follow-up skills
• Team player with high level of initiative and able to work independently and under pressure.
• Proficiency in Microsoft Office

• MNC

• Basic up to $ 2500 + Commission + Variable Bonus

• Excellent Welfare and Benefits + Career progression

• Working location: Islandwide

• 5 Working days per week

• No experience required. Training provided

Job Responsibilities:

• Passionate in delivering customer service, product knowledge and expertise to customers in retail stores

• Promote products and handle customer enquiries

• Achieve personal and shop sales target

• Retrieve stocks for customers from stockroom/high shelves

• Maintain cleanliness of retail floor

• Other duties as assigned

Requirements:

• GCE ʻNʼ/'O' Level / NITEC

• Strong interest in fashion-styling

• No experience required. Training provided

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities

• Current and Expected salary

• Reason for leaving

• Date of availability

• Education background

We regret that only shortlisted candidates will be contacted

NG JYA YEE (R23119014)

EA Recruitment Pte Ltd

EA License No: 21C0492

• Average 3-Months PB + 1-Month AWS
• Exposure to high-value clients & assets
• Permanent hiring

Our client is a leading precious metals company specializing in gold, silver, platinum, and palladium bullion products. With a strong global customer base and secure storage facilities, the company operates both online and retail channels, delivering high-value assets with strict compliance and operational excellence.

Responsibilities:

• Provide a polished and personalised over-the-counter experience to walk-in clients, ensuring the highest standards of professionalism, discretion, and service excellence

• Manage high-value purchase and sale transactions of precious metals with precision, integrity, and strict adherence to company protocols

• Build strong rapport and long-term relationships with clients, understanding their investment objectives and delivering tailored support

• Offer prompt, articulate, and solutions-driven assistance via email and phone, maintaining a premium service standard across all communication channels

• Educate clients on market insights, product offerings, storage solutions, and the strategic benefits of precious metals

• Handle sensitive financial transactions and confidential information with the utmost discretion and compliance

• Maintain meticulous transaction records and ensure operational excellence in a secure environment

Requirements:

• Minimum Diploma / Degree in Business, Banking, or related discipline preferred

• At least 1 to 3 years of experience in banking, call center environment or any premium customer service environment

• Strong interpersonal and communication skills

• Professional presentation and polished customer-facing mannerism

• High levels of integrity, discretion and accountability when handling high-value transactions

How to Apply:

Qualified or interested candidates, please submit your updated resume by using the 'Apply Now' Button

We regret to inform that only shortlisted candidates would be notified.

Foong Sue Lee (Sophia)

Registration Number: R24119357
EA License Number: 18C9027

We are seeking a Business Support Executive to provide comprehensive support to senior management, with a strong focus on budget reporting, management updates, and business operations support. This role goes beyond traditional administrative work — you will be actively involved in preparing business reports, coordinating management updates, and ensuring smooth communication across teams.

• Prepare budget reports, tracking expenses, and compiling updates for management.
• Coordinate executive meetings, including agendas, materials, logistics, and follow-ups.
• Manage schedules, correspondence, and preparing briefing decks for senior management.
• Maintain documentation and reporting systems to ensure smooth business operations.

Requirements:

• Diploma or degree in Business Administration or equivalent.
• Proven experience in business/management support in the Construction/Engineering sector.
• Strong skills in MS Excel and PowerPoint, with hands-on experience preparing reports and presentations.
• Excellent communication, organizational skills, and ability to work independently.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

• Manage Customer production order releases inclusive weekend support if require
• Drive Customer Service Index to improve operational indices for customers.
• Purchase Order Management. Acknowledge purchase orders within 24 hours, maintain/cancel redundant purchase orders and ensure correct shipping address.
• Ensure there is always an active purchase order with pricing in SAP setup by Account Manager.
• Assist Account Manager with customer’s material liability (EXOB – Excess and Obsolescence) to minimize STATS ChipPAC revenue exposure.
• Analyze WIP projection daily & highlight any potential issues in missing daily shipment commit with actively alerted   customer & handle customer request/complaints in a timely manner, actively and reasonably resolve them, control the deterioration of the situation, improve customer satisfaction.
• Meet or exceed forecasted revenue. Ensure production and service billings and invoiced promptly with minimal debit / credit notes.
• Handle with Shipping on inbound/outbound requests.
• Make arrangements for customer visits and maintain good relationships with customer

Senior Field Service Engineer 

• Working Location: 609935 (Jurong East)
• Working Days: Monday - Friday
• Working Hours: 8:30am - 5:15pm
• Salary range (Senior) : SGD 5,500 to SGD 7,500 monthly, 13th month, SGD 250 transport allowance

Basic Functions
We are looking for Marine Field Service Engineers for commissioning, troubleshooting and repair of marine Generator. Qualified candidates should have hands-on experience with assembly and repair of Marine Generator, and/or familiar with marine electronics and automation systems.

Specific Responsibilities

• Standby support and emergency call for customer support.
• Providing after-sales technical support, site recovery and maintenance responsibilities to distributors/end customers.
• Generate a service report to customer in a systematic manner.
• Investigate and handle all customers’ complaints related to product failures.
• Investigates root causes of failures and recommend solutions.
• Review and assist in determining the extend of damage and repairs of warranty claims from distributors.
• Maintain close working relationship with our key customers to ensure the follow through until the issue is resolved.
• Develop service training material, ensures all technical and training documents are up-to-date and organized.
• Provides specific training to distributors and dealers for service and troubleshooting skillsets, ensuring optimum service level at all distributors.

Qualifications / Requirements

• Diploma/degree in Electrical/Mechanical Engineering with at least 5 years of relevant experience
• This position requires fair amount of traveling in the Asia Pacific and Southeast Asia Region
• Candidates with equivalent professional background will be considered
• Prior electrical and control experience with various control system (John Deere ECU and KDI ECU) and synchronization system will be advantageous

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279

Job Descriptions:

Securities Transfers

• Ensure all relevant approval is obtained and instruction provided by Business adheres to client’s signing mandate and procedure
• Close liaison and coordination with various parties including Front Office, internal departments, custodians and counterparties
• Proficient in managing daily requests for security transfer from initiation of request to completion
• Timely and accurate processing of security transfer request
• Effective management and resolution of failed transfers
• Adherence to procedures, control guidelines, market regulation and compliance framework
• Provide seamless and efficient service to front office
• Escalate any deviation to procedure

Control

• Effective management of stock and cash breaks
• Perform end-of-day control checks
• Perform Risk & Control Self-Assessment (RCSA) checks
• Ensure any exception handling is as per exception handling framework

Query Management

• Ensure all queries from Business is resolved within expected timeframe or escalated to the correct parties

Change Management

• Identify control gaps and work with team to review process efficiency and deliver improvements
• Participate in projects as and when required

Period:                                                                                      

• 1 year contract

Location:                                                       

• Raffles Place/Tampines

Working Hours:

• 9am to 6pm, Monday to Friday

Salary:

• Up to $7000 (depending on experience)

Job Requirements:

• Minimum Degree holder with 2 to 6 years of experience in Private Bank Operations in Securities Transfers
• Good knowledge of Microsoft Office
• Clear written & verbal communication skills with all levels of staff
• Client-oriented mindset
• Meticulous and good team player
• Ability to work independently & drive initiative forward until delivery
• Ability to work effectively with both Front Office and Support staff, at all levels
• Ability to work & deliver under time pressure
• Proactive in identifying any process gaps, providing or suggesting solutions to improve productivity
• Ability to perform ad-hoc system testing
• Knowledge in MS Access / Python / Power BI is a plus

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

tracy@successhrc.com.sg (Reg No: R1107390)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)
160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914
T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

• Working Location: Changi
• Working hours:  Mon-Fri 9am-5.30pm | Alt Sat 9am-1pm
• Basic Salary:  $2500-$3500

Job Summary:

The Airfreight Customer Service Executive (Import) in Freight Forwarding is responsible for managing end-to-end airfreight shipments on behalf of customers, ensuring timely, accurate, and high-quality service delivery. This role requires strong knowledge of airfreight forwarding operations, shipment documentation, customs regulations, and coordination with carriers, ground handling agents, and internal teams.

Responsibilities:

• Manage end-to-end airfreight forwarding shipments, including booking, documentation, coordination with airlines and ground handlers, customs clearance (for imports), export documentation, billing, and shipment closure.
• Act as the primary point of contact for customers regarding import and export shipments, providing timely updates, handling inquiries, and resolving operational issues.
• Coordinate with airlines, ground handling agents, trucking partners, and customs authorities to ensure smooth shipment execution and compliance with regulations.
• Monitor and ensure compliance with service level agreements (SLAs), key performance indicators (KPIs), and internal operational procedures.
• Take ownership of complex or high-value shipments, proactively resolving delays, documentation discrepancies, or customs queries.
• Identify operational bottlenecks and recommend process improvements to enhance efficiency, accuracy, and customer satisfaction.
• Maintain accurate shipment records, reports, and regulatory documentation for internal, customer, and regulatory purposes.
• Support and guide junior customer service staff in airfreight forwarding procedures, shipment documentation, and best practices.
• Escalate unresolved customer or operational issues to management, ensuring appropriate follow-up.

Requirements:

• Solid knowledge of airfreight import processes, documentation, and customs requirements.
• Experience manage multiple airfreight import shipments simultaneously
• Previous hands-on experience in using Cargowise system is preferred.

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

• Respond to customer inquiries and concerns across in-person, phone, email, and social media channels, ensuring timely and professional service.
• Coordinate repair and return requests, working closely with internal teams to resolve issues efficiently.
• Oversee e-commerce content and manage order processing to ensure accurate and prompt deliveries.
• Create marketing and product materials, including brochures, online content, packaging, and promotional visuals, to strengthen brand presence.
• Collaborate with cross-functional teams to align customer service, marketing, and operational efforts with business objectives.

Requirements:

• Diploma in Business, Marketing, or a related discipline
• At least 3 years of customer service experience within consumer electronics.
• Strong knowledge in gemstones, diamonds, or precision engineering industries.
• Good communication skills, customer-focused mindset, and ability to work independently or within a team.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Duties and Responsibilities

• Part of Ward Service Associate (WSA) team and ensure service standards are upheld
• Work closely with ward supervisor and other team members to ensure excellent service is provided to all customers
• Assist to ensure sufficient stocks supplies for ward for smooth operation
• Manage the deployment of Ward Service Associates (WSAs) in the wards
• Manage WSAs to ensure patients’ nutrition and diet are met
• Take directions and guidance from manager
• Lead quality improvement/ initiatives
• Any other ad hoc duties base on operational needs

Requirement

• Min Bachelor or equivalent with at least one year relevant experience

All Interested candidates are invited to email your resume in MS Word format to:
nerissa.goh@recruitexpress.com.sg


Please include your full working experience, education background, notice period, expected salary.

Nerissa Goh Jia Ying (R21103899)
Recruit Express Pte Ltd
Company Reg. No. 199601303W | EA License Number: 99C4599

We regret to inform that only suitable candidates will be shortlisted for an interview.