Outreach Client Success Specialist (Survey Engagement Specialist)
Contract until Dec 2026 (renewable)
Working Hours: Mon-Fri office hours
Central : Havelock Road / Newton
Key Responsibilities:
- Operations: Collect data through phone and face-to-face interviews, ensuring a smooth and professional survey experience that fosters high response rates and customer satisfaction
- Strategy Development: Design and implement strategies to encourage online participation, reducing reliance on face-to-face interviews and optimizing survey response rates
- Questionnaire Design: Utilize modern techniques to design surveys that meet organizational needs while keeping pace with technological trends and improving operational efficiency
- Sampling Methodology: Apply advanced sampling methods that minimize survey fatigue among the public while ensuring the accuracy and representativeness of collected data
- Data Analytics: Leverage data analytics tools to validate and verify the quality of survey data. Explore alternative data sources and apply imputation methods to handle incomplete data
- Data Analysis & Reporting: Analyze collected data and produce clear, actionable reports, using data visualization tools to present findings effectively to stakeholders
- Dissemination Strategy: Develop and execute strategies to raise awareness of statistical products and ensure they meet the diverse needs of various societal segments
Programme Highlights:
- Gain practical experience in survey operations and statistical processes
- Rotate through different roles to understand various aspects of the department
- Build your communication and interpersonal skills by engaging with a wide range of survey participants
- Develop specialized expertise in areas that match your career aspirations
Job Requirements:
- Good tertiary qualifications
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- A keen learner and self-starter
Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile https://sg.persolgo.com/job/details/13641
We regret to inform that only shortlisted candidates will be notified.
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PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • EA Registration No. R23117223 (Poh Siew Ling)
