Total 3,411 operations advisor job vacancies in Hong Kong

Company Overview

Benel Singapore Pte Ltd, based in Singapore, is a leading office furniture manufacturer.

Job Summary

Coordinate sales order processing and delivery scheduling to ensure timely and accurate order fulfillment while providing responsive customer support.

Responsibilities

• Issue quotations and process sales, sample, and service orders accurately and promptly to support sales operations
• Monitor and track sales orders from initiation through fulfillment to ensure timely processing and delivery
• Respond promptly to customer enquiries via phone and email to provide clear and helpful information
• Resolve customer issues related to orders efficiently to maintain customer satisfaction
• Plan local delivery routes and manage daily delivery schedules to optimize logistics and meet deadlines
• Prepare delivery and invoicing documents accurately for daily shipments
• Submit invoices to customers via email or online portals to ensure timely billing

Preferred competencies and qualifications

• At least 2 years of experience in Sales Coordination
• Experience using ERP systems such as SAP or Oracle
• Strong verbal and written communication skills demonstrated by effective customer interactions
• Good organizational and time management skills to meet deadlines consistently
• High attention to detail and accuracy in processing orders and documents
• Ability to work independently and collaboratively within a team environment

1. Operations Management

Plan, organize, and oversee the Company's daily operations.

Coordinate project activities to ensure works are completed on schedule and within budget.

Monitor project progress and resolve operational issues promptly.

Implement and improve operational procedures and workflows.

2. Project Coordination

Liaise with clients, consultants, main contractors, subcontractors, and suppliers.

Attend project meetings and prepare meeting records where required.

Track project milestones, deadlines, variations, and project deliverables.

Coordinate manpower, equipment, materials, and subcontractor resources.

3. Contract Administration

Reviewing contracts, quotations, purchase orders, and subcontract agreements.

Monitor contract obligations and project documentation.

Track variation orders (VOs), claims, and project correspondences.

Maintain proper project records and filing systems.

Lead and manage all project claims, variation orders (VOs), contractual correspondence, and documentation to protect the

4. Financial and Cost Control

Monitor project costs and operational expenses.

Assist in preparing quotations, budgets, and cost estimates.

Verify supplier invoices, subcontractor claims, and payment records.

Support management in improving project profitability.

5. Business Development and Client Relations

Maintain good relationships with clients and business partners.

Assist in preparing tender submissions and business proposals.

Follow up on new business opportunities and customer enquiries.

Support management in expanding business operations.

6. Reporting and Management Support

Prepare operational reports for management.

Analyse project performance and identify areas for improvement.

Recommend operational improvements and cost-saving measures.

Perform other duties assigned by the Director from time to time.

Key Responsibilities

Ensuring smooth day-to-day operations of the Company.

Managing project coordination and workforce deployment.

Maintaining compliance with applicable regulations.

Supporting business growth and operational efficiency.

Protecting the Company's interests and maintaining high professional standards.

Roles & Responsibilities

Lead and oversee multi-outlet F&B operations, ensuring profitability, operational excellence, and brand consistency across all locations

Develop, standardize and continuously improve SOPs across kitchen operations, service delivery, and supply chain systems

Drive revenue growth through strategic planning, market positioning, and customer experience optimization

Take full ownership of financial performance, including budgeting, cost control, and P&L management

Design and implement scalable operational frameworks to support business expansion and brand growth

Oversee manpower strategy, including workforce planning, capability development, and leadership succession

Analyze business performance metrics and lead data-driven decision-making for continuous improvement

Requirements

Bachelor’s Degree in Business, Hospitality, F&B, Management or related disciplines

Minimum 8 years of progressive experience in F&B operations, including multi-outlet management

Proven track record in managing high-volume or multi-outlet restaurant operations with revenue accountability

Strong financial acumen with hands-on experience in P&L management and cost optimization

Experience in building SOP frameworks and scaling F&B operations across multiple locations

Demonstrated leadership in managing teams of 20+ staff, including training and performance development

Strong analytical and strategic thinking capabilities

Familiarity with Singapore F&B regulatory environment is preferred

We are looking for a hands-on Cybersecurity Operations Specialist to support day-to-day cybersecurity operations across the organization. This role will be responsible for security monitoring, incident response, vulnerability management, security awareness initiatives, and the administration of enterprise security platforms.

The ideal candidate should have a strong operational cybersecurity background and enjoy working closely with IT teams, vendors, and business stakeholders to strengthen the organization's security posture.

Key Responsibilities

Security Operations

• Monitor and triage security alerts, incidents, and notifications.
• Investigate security events and support incident response activities.
• Follow up on critical security issues with internal teams and vendors.
• Prepare regular security reports and threat summaries.

Security Awareness

• Plan and execute phishing simulation campaigns.
• Coordinate cybersecurity awareness programmes and user training.
• Prepare security communications and awareness materials.

Vulnerability Management

• Monitor and track vulnerabilities across systems and endpoints.
• Work with IT teams to ensure timely remediation.
• Perform periodic reviews to ensure endpoint security coverage and compliance.

Security Tools Administration

• Support and maintain enterprise security platforms, including: Endpoint Detection & Response (EDR)Identity and Access Management solutions, Email security, Secure Web Gateway, and DLP solutions
• Assist with troubleshooting, configuration reviews, and policy tuning.

Audit & Project Support

• Support access reviews, vulnerability assessments, and security audits.
• Coordinate remediation activities and maintain audit documentation.
• Support cybersecurity projects, testing activities, and issue tracking.

Requirements

• Degree in Information Security, Information Technology, or related discipline.
• 3 years of experience in cybersecurity operations or IT security.
• Hands-on experience in: Security monitoring and incident response, Vulnerability management, Security awareness and phishing simulations, Endpoint and identity security platforms
• Familiarity with cybersecurity tools such as CrowdStrike, Microsoft Entra ID, ManageEngine, or similar solutions will be advantageous.
• Good understanding of security standards such as ISO 27001, PDPA, or PCI-DSS is preferred.
• Relevant certifications such as CISSP, Security+, or CEH will be an advantage.

Preferred Attributes

• Strong analytical and problem-solving skills.
• Ability to work independently and manage multiple priorities.
• Good communication and stakeholder management skills.

Those who are keen for the role and would like to discuss the opportunity further, please click "Apply Now" or email Kin Long at kinlong.fok@quesscorp.sg with your updated CV.

Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days, please accept this as notification that you have not been shortlisted.

Quess Selection & Services Pte Ltd

EA Licence No: 23C2060 | EAP Registration No: R2095054

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to Quesscorp Singapore’s PDPA and e2i’s PDPA

Position Description

Title: Venue Management Operations

This is a contract position. (1 Month - 6 Months)

Reporting Structure

1. You will report to the Venue Manager.

2. You will be working within Singapore International Marathon Pte.Ltd. (SGIMPL) based in Singapore.

Position Overview

This person is responsible for planning, coordinating, and executing all venue operations for BYD Singapore International Marathon presented by Adidas to ensure a safe, efficient and seamless participant experience. The role requires close coordination with event operations, vendors, race officials, volunteers and safety personnel to ensure all start line procedures are conducted according to event timelines and operational standards.

Scope of Assignment

This person will oversee all operational aspects related to the venue area during the preparation and execution of BYD Singapore International Marathon presented by Adidas within the contract period. This includes manpower coordination, crowd management, race pen execution, communication with stakeholders, and ensuring adherence to safety and event protocols.

The role will support pre-event planning, on-site event execution, and post-event reporting to ensure successful delivery of the event.

Key Responsibilities:

Event Planning & Coordination

• Plan and manage start line operational requirements for BYD Singapore International Marathon presented by Adidas.

• Coordinate with the SGIMPL team, vendors, medical teams, security, and relevant stakeholders.

• Develop and execute start line operational flow, pen release schedules and contingency plans.

Start Line Operations

• Oversee setup and readiness of the start line area, including barricades, signage, gantries, holding PENs, and runner flow.

• Ensure accurate implementation of race start procedures and timing coordination.

• Manage crowd control and participant movement to maintain safety and efficiency.

Team & Volunteer Management

• Brief and coordinate event week / event day staff, crew, and volunteers.

• Assign duties and ensure all personnel understand operational procedures and emergency protocols.

• Provide on-ground leadership during event operations.

Communication & Reporting

• Maintain clear communication with the event command centre and SGIMPL teams throughout event execution.

• Provide real time updates and resolve operational issues promptly.

• Prepare post-event reports, including operational feedback and improvement recommendations.

Skills & Experience Required

• Prior experience in sports events and mass participation events preferred.

• Experience managing operational teams, volunteers, or event crew.

• Ability to work under pressure in a fast paced environment.

• Excellent coordination, communication, and problem solving skills.

• Strong organizational and time management abilities.

• Proficiency in Microsoft applications tools.

Personal Attributes

• Positive and proactive with a hands-on working style.

• Strong leadership and decision making abilities.

• Calm and composed under pressure.

• Detail oriented with strong situational awareness.

• Team player with excellent interpersonal skills.

• Adaptable and able to respond quickly to changes.

• Reliable, committed and comfortable working long hours & weekends nearing the event period.

Location: Punggol
Job Type: Contract (Renewable basis)

Key Responsibilities

• Manage and support day-to-day operations of hybrid infrastructure environments, ensuring reliability and service availability.
• Provision, configure, and maintain cloud platforms, infrastructure services, and technical environments using automation and Infrastructure-as-Code (IaC) practices.
• Develop and support automation scripts, CI/CD pipelines, and operational workflows to improve efficiency and service delivery.
• Monitor operational performance, manage incidents and service requests, and implement risk mitigation measures.
• Ensure compliance with GovTech standards, security requirements, governance frameworks, and audit obligations.
• Collaborate with stakeholders and end-users to resolve technical issues, gather feedback, and drive continuous service improvements.

Requirements

• Diploma or Degree in Computer Science, Information Technology, Engineering, or a related discipline.
• Min. 4 years of experience in managed services, infrastructure operations, or cloud platform support.
• Hands-on experience with BAU operations, including monitoring, maintenance, incident management, and change management.
• Experience supporting cloud platforms such as AWS, Azure, or Google Cloud Platform (GCP).
• Familiarity with Infrastructure-as-Code (IaC), automation, and scripting tools such as Terraform, Ansible, or Python.
• Knowledge of DevOps practices, CI/CD pipelines, and operational excellence methodologies.
• Strong analytical, problem-solving, communication, and stakeholder management skills.
• Experience with SG Tech Stack products (e.g. StackOps, SHIP-HATS) or government projects will be an advantage.

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

• Contact you about potential opportunities.

• Delete personal data as it is not required at this application stage.

All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Elaine Wong (Zoe) l Outsourcing Team

ScienTec Consulting Pte Ltd - 11C5781

Flexi Work Arrangements, Essential Financial Knowledge, Attractive Remuneration

We believe in providing a holistic approach in service to our clients, ensuring their needs are met and satisfied in our care. And we believe that it starts with us!

Join our team as a Financial Advisor and enjoy a flexible work setting, comprehensive training, support structure, together with market leading remuneration. This role is ideal for both fresh graduates and those seeking a mid-career switch. Connect with us and embark on a rewarding career in financial advisory

A Day in The Life of a Financial Advisor:

• Client Networking: Establish and grow a robust client base through effective networking and prospecting strategies.
• Financial Strategy Development: Analyze clients' financial situations and goals to create tailored financial strategies.
• Insurance and Financial Advisory: Provide comprehensive advisory on insurance and financial planning, covering areas such as retirement, education, and investments, supported by our extensive product suite.
• Financial Analysis: Presenting detailed financial summaries, investment reports, and income projections for clients.
• Client Relationship Management: Maintain and strengthen client relationships through regular reviews and adjustments to financial plans based on life changes.

Benefits & Rewards:

• 24-months Trainee Program: Provides monthly allowance + commission, supporting you in the first 24 months of your career.
• Extensive Training and Support Structure: Regular workshops, training & sharing sessions within the agency and individual mentorship ensuring support along the way.
• Flexi-Hybrid Work Setting: Enjoy a hybrid work setting with flexible work arrangements.
• Attractive Rewards: We believe in 'work hard, play hard', with incentives for top performers & fun team-bonding events.
• Market-leading Remuneration Structure: Market-leading remuneration package along with an attractive incentive system, including commissions, performance incentives, and up to 3 incentive trips a year.

Qualifications:

• Singaporean / Singapore PR preferred
• Minimum 21 years old with Polytechnic Diploma, GCE 'A' level Certification or Bachelor Degree in any field, as per MAS requirements.
• Highly motivated with strong interpersonal skills

Apply now to find out more!

DRIVER

• Ensuring the smooth running of ceremonial services.
• Able to communicate effectively with Agents and Customers.
• Ensuring adequate safety precautions on site.
• Attending site meetings, if any.
• Liaising with vendors on deceased photograph printings and name tag printing on niche cover.
• Ensuring cleanliness and tidiness of site.
• Any other jobs assigned by HOD/ Supervisor from time to time.
• Implementation of calling and confirming with Agents / Customers on services booking (1 day before service date).
• Coaching and mentor team mate
• Standardize all procedures like check-in, Anling, Bone picking etc.

QUALIFICATION

• Primary / Secondary / NITEC in any discipline.
• Minimum 1 year working experience.
• Excellent interpersonal and communication skills.
• Valid Class 3 license with good driving records

EXPERIENCE / SKILL REQUIRED

• Positive Attitude.
• Willing to learn.
• Able to work independently as well as in a team
• Able to communicate effectively in bilingual.
• Able to work shift, weekends and public holidays.

About the Role

Job Summary

Looking for a Cybersecurity Specialist to lead security testing governance, penetration testing, application security, and secure-by-design initiatives across enterprise environments. The role drives VAPT standards, red teaming, DevSecOps integration, source code security reviews, and stakeholder engagement to strengthen overall cyber resilience.

Mandatory Skill-set

• Degree in Computer Science, Information Systems, Engineering;
• Must have 8 years of hands-on cybersecurity experience, with strong depth in offensive security and application security;
• Proven expertise in penetration testing across web applications, on-prem and cloud systems, and complex networks;
• Strong capability in manual and automated source code review to identify logic, injection, and cryptographic flaws;
• Experience in identifying patterns in testing gaps or recurring code vulnerabilities and providing actionable feedback;
• Deep understanding of secure software development lifecycle (SSDLC) and common programming languages (e.g. Java, Python, .NET, JavaScript);
• Proficiency with enterprise security tools (SAST, DAST, SCA, VAPT) and adversary frameworks such as MITRE ATT&CK;
• Experience in cloud and DevOps environments, including CI/CD pipelines;
• Excellent verbal and written communication and presentation skills.

Desired Skill-set

• Professional cybersecurity certifications such as OSCP, OSWE, CASE, GWEB, or equivalent are highly preferred.

Responsibilities

• Define and maintain organization-wide frameworks and SOPs for security testing (VAPT) to ensure consistency and quality across subsidiaries;
• Lead advanced technical operations, including Red Team exercises, deep-dive penetration tests, and adversary simulations to uncover critical vulnerabilities;
• Establish and promote secure coding standards, driving Secure-by-Design practices and integrating security into DevOps pipelines (DevSecOps);
• Oversee source code analysis (SAST, SCA) and recommend tools to improve code quality, resilience, and vulnerability detection;
• Monitor emerging threats and technology trends to continuously update testing standards and security practices;
• Act as a trusted advisor to senior stakeholders, and project teams, fostering a culture of security and knowledge sharing across the organizations.

Should you be interested in this career opportunity, please send in your updated resume to apply@sciente.com at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Job Description

• Industry/ Organization Type: Freight Forwarding, Packing and Crating Services
• Position Title: Operations Executive (Freight Forwarding)
• Working Location: Loyang
• Working Hours: 5 Days (Monday – Friday, 8:30 AM – 5:30 PM / 9:00 AM – 6:00 PM)
• Salary Package: Basic Salary + AWS + Medical Benefits
• Duration: Permanent Role

Key Responsibilities

• Handle shipment documentation and plan collections and deliveries to meet deadlines.
• Prepare and process shipment orders.
• Follow up with customers on shipment status, build relationships, and assist with requests.
• Maintain regular communication to understand and anticipate customer needs.
• Ensure all job files are completed on time for monthly account closing.
• Monitor and meet assigned KPIs.
• Perform ad-hoc duties as assigned.

APPLY NOW!!!

• Minimum 2 years of freight forwarding experience.
• Diploma/ITE in Logistics, Supply Chain, or related field.
• Proficient in MS Office (Excel, Word, PowerPoint, Outlook).
• Good communication and interpersonal skills.
• Able to multitask and work independently in a fast-paced environment.
• Detail-oriented, organised, and proactive.
• Familiarity with Sysfreight is an advantage.
• Willing to work additional hours when required.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #84489 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Night Hospitality Operations Coordinator to oversee overnight operations, ensuring seamless guest experiences while supporting culinary, administrative, and event functions. This role is ideal for an individual who thrives in a fast-paced hospitality environment and can confidently manage multiple responsibilities during night shifts.

KeyResponsibilities

Guest &In-Room Dining Operations

• Manage overnight guest requests and provide exceptional service
• Prepare, coordinate, and deliver in-room dining orders efficiently
• Ensure food quality, presentation, and timely service
• Build rapport with guests to enhance satisfaction and loyalty

Culinary& Food Preparation

• Prepare late-night menu offerings according to company standards
• Maintain kitchen cleanliness, food safety, and hygiene compliance
• Monitor inventory, stock levels, and ingredient readiness
• Support menu improvements and operational efficiency

AdministrativeSupport

• Handle overnight reporting, documentation, and shift handovers
• Monitor reservations, guest communications, and internal coordination
• Assist with scheduling, stock reporting, and operational records
• Support management with business and operational tasks

EventCoordination

• Assist with event logistics, setup, and operational support
• Coordinate guest requirements for overnight or early-morning functions
• Liaise with internal teams to ensure smooth event execution
• Help maintain strong client and guest relationships

Operations & Revenue Support

• Upsell services, menu items, and guest experiences
• Support sales growth through operational excellence
• Identify process improvements for efficiency and profitability
• Ensure smooth overnight operations with minimal supervision

Requirements

• Experience in hospitality, food service, hotel operations, or related fields
• Strong multitasking and organizational skills
• Ability to work independently during overnight shifts
• Culinary skills or food preparation experience preferred
• Excellent guest service and communication abilities
• Administrative and event coordination experience is an advantage

Required Certifications

• Basic Food Hygiene Certification (WSQ Food Safety Course Level 1)
• Food Handler Certification as required by the Singapore Food Agency (SFA)
• Workplace Safety & Health awareness compliance

PreferredQualifications

• Additional WSQ hospitality or customer service certifications
• First Aid certification (advantageous)
• Experience with POS systems, reservation platforms, or hotel operations software

Preferred Qualities

• Self-motivated and proactive
• Reliable and adaptable
• Strong problem-solving skills
• Detail-oriented with leadership potential
• Passion for hospitality and guest satisfaction

Shift Details

• Overnight/ Night Shift

We are seeking an experienced HR & Operations Manager to oversee both human resourcesfunctions and daily operational processes in our Japan office.

This is a fast-paced, overseas-based role. It is critical in ensuring smooth business operations, supporting organizational growth, and building astrong internal structure. You will be responsible for managing HR processes, improving operational efficiency, and acting as a key support to leadership indriving business performance.

Work Arrangement

Initial 3–6months based in Kuala Lumpur (KL), followed by relocation to Japan. Full relocation support provided, including visa sponsorship and housing.

Key Responsibilities

1. Human Resources Management

• Oversee full HR functions including recruitment, onboarding, and employee lifecycle
• Develop and implement HR policies and procedures
• Manage employee relations and handle HR-related matters
• Support performance management and employee development initiatives
• Ensure compliance with Japan labour laws and regulations

2. Operations Management

• Manage daily business operations to ensure efficiency and effectiveness
• Develop and optimize operational processes and workflows
• Coordinate with different departments to support business activities
• Monitor operational performance and identify improvement areas
• Support budgeting, resource planning, and cost control

3. Business Support & Coordination

• Act as a liaison between management and internal teams
• Support leadership in executing strategic initiatives
• Ensure alignment across teams and smooth communication
• Handle ad-hoc projects and operational challenges

Requirements

• 5–8 years of experience in HR, Operations, or a combined role
• Strong understanding of HR practices and Japan employment regulations
• Experience in operations management and process improvement
• Strong organizational and multitasking skills
• Excellent communication and stakeholder management abilities
• Ability to work independently in a fast-paced environment

Preferred Qualifications

• Experience in SaaS, tech, or fast-growing companies
• Experience supporting regional or international teams
• Knowledge of HR systems and operational tools
• Background in startup or scaling environments

What We Offer

• Structured transition from KL onboarding (3–6 months) to full relocation in Japan
• Full relocation to Japan package (Visa sponsorship + Housing provided)
• Competitive salary and performance-based incentives
• Opportunity to work in a dynamic and growing company
• Exposure to regional business operations
• Career development opportunities
• Collaborative and supportive work environment

Why Join Us

Join a fast-growing technology company where you can play a key role inbuilding organizational structure, improving operations, and supportingbusiness growth in a dynamic environment.

How to Apply

Interested candidates are invited to send their CV recruitment@1m-tech.com and alfredo@1m-tech.com

We regret that only shortlisted candidates will be contacted.

By submitting your application, you consent to the collection, use, and disclosure of your personal data by the Company and its subsidiaries forrecruitment purposes.

Thank you for your interest.

We’re looking for an AML Investigations Team Lead to join our team in KL. This role is a unique opportunity to have an impact on Wise’s mission by helping identify suspicious activity and through that keep Wise compliant. You personally can help us get closer to our mission of Money Without Borders! You will help us build a team in Kuala Lumpur and get to join a larger team distributed in 5 different offices around the world.

The AML Investigation Team Lead is a people lead with a mindset that allows them to lead and support team members and build effective operational processes. Our investigators' daily task is to analyse payment patterns and identify suspicious activity. Lead's responsibility is to make sure investigators have all the right tools to do that and we are doing it the most efficient way.

Duties and responsibilities:

• Have a strong ownership either over operational management and people leading or specific function within AML investigations domain

• Develop effective operational processes, task allocation, training and performance management to deliver regulatory obligations, risk management, quality assurance and great customer experience with a tightly managed cost base

• Developing and maintaining documentation of processes and projects within their area

• Measure and work towards improving team KPIs and meeting SLA-s

• Build, lead and develop AML operational team with a strong sense of community

• Work with other leads, product team and compliance teams to manage operational impact of changes and identify opportunities to improve the customer experience, increase automation or improve operational efficiencies

YOUR FUTURE SELF WILL THANK YOU FOR THIS.

Going through school, entering the workforce…
There appears that tiny voice in your head asking, “What’s next for me?”

At this point, many feel the pressure to have everything figured out — but the truth is, even people in their thirties are still exploring..

Well, school teaches you the theory. Work gives you the experience.
Theory explains how things should work. Experience shows you how they actually do.

Here at Catalyst Marketing, we support recognised brands across telecommunications, edu-tech, and non-profit industries by delivering face-to-face marketing solutions while investing in leadership development and personal growth.

As a Brand Experience Advisor, you are the face of the brand — creating positive customer experiences and representing clients with professionalism, confidence, and authenticity.

Phase 1: The Foundation — the starting point where you build essential knowledge and core skills