Total 519 Senior Executive it analyst job vacancies in Hong Kong

We are seeking a motivated and results-driven Senior IT Sales professional to join our team. The ideal candidate will have a strong background in B2B IT sales, a proven ability to build and maintain customer relationships, and a passion for identifying new business opportunities. This role requires excellent communication skills, a customer-focused approach, and the ability to collaborate with technical teams to deliver tailored solutions to clients.

Identify and acquire new leads, as well as maintain and grow relationships with existing customers.

Conduct market research to identify potential clients, explore new markets, products, and services, and uncover business opportunities.

Build and nurture long-term relationships with key stakeholders to drive repeat business and customer loyalty.

Deliver impactful sales presentations to potential clients, demonstrating the value of our IT services and solutions.

Manage the entire sales process, from initial contact to closing deals, ensuring client satisfaction throughout.

Follow up with clients to address any concerns, answer questions, and provide tailored solutions based on their specific needs.

Collaborate with the Technical Solution, Pre-sales team and Delivery team to prepare and customize quotations, proposals, and bid documents that align with client requirements.

Ensure all documentation and contracts are accurate, well-organized, and reflect the agreed-upon terms.

Monitor the progress of proposals and bids, and adjust as needed to increase the likelihood of winning deals.

Once a project is secured, work closely with the project and delivery teams to ensure a smooth handover, providing them with all relevant details and client expectations.

Stay involved in the project life-cycle as needed to maintain client satisfaction and address any arising issues.

Assist with any other tasks as assigned by management, contributing to the overall success of the sales team and company.

Qualifications & Requirements

• Diploma or bachelor’s degree in Sales, IT or related fields.
• Minimum 03 years of sales experience within the IT industry, with a strong focus on B2B sales.
• Experience in IT consulting or IT application development is a plus.
• Experience in global markets, particularly in the APAC region.
• Willingness to learn and strong desire to achieve high performance in a competitive IT sales environment.
• Proficient in Microsoft Office suite with strong presentation and communication skills.
• A high standard of work quality, with attention to detail and commitment to meeting deadlines.
• Excellent negotiation, interpersonal skills, with the ability to build rapport and trust with clients.

Job Description:

We are seeking an IT & Technical Support to join our dynamic team. This role involves supporting the design, implementation, and maintenance of IT infrastructure, while also providing technical support across the organization.

Key Responsibilities:

• Oversee daily operations, administration, monitoring, and backup of IP networks and IT infrastructure, including security compliance
• Provide L1, L2, and L3 support for hardware, software, and network issues. Troubleshoot applications and resolve end-user issues
• Coordinate software updates, integration, and maintenance.
• Assist with installing and setting up workstations, PCs, printers, and other IT equipment
• Track IT assets, software licenses, and hardware inventory
• Manage asset tagging, software installations, and network patching
• Administer Windows OS, MS Office apps, and other software
• Ensure smooth operation of network systems, including handling printer and label printer issues
• [HR related] Onboarding tasks (email accounts, device setup, user access) and Offboarding processes (account deactivation, device reset)
• Maintain technical support documentation, manage IT inventory lists, and track asset movements
• Perform ad-hoc administrative duties as required
• Assist in generating and managing service requests for new employees' IT assets
• Maintain the company’s network, firewall, and ensure system security
• To maintain an up-to-date database of company IT related
• Work closely with different business units to understand their needs and align IT initiatives with business and clinical objectives
• Lead the planning, execution, and monitoring of major IT projects, ensuring they are completed on time and within budget

[Maintenance of mission-critical network and infrastructure systems] including:

• Perform on-site corrective maintenance within agreed timescale to restore normal service to users as quick as possible
• Perform routine preventive maintenance to minimize unscheduled system downtime
• Any other adhoc duties as assigned from time to time

Requirements:

• Minimum NITEC / Diploma / Degree in Information Technology or related field of studies.
• Min 2–3 year relevant experience 
• Basic knowledge of IT data security principles
• Technically proficient in Microsoft Office 365 and Asset Management
• Resourceful, proactive and able to take ownership of tasks with minimal supervision.
• Good interpersonal communication skills and ability to interact effectively with users.
• A team player with logical / Critical thinking and attention to details
• Experience in on-premise and IT infrastructure network administration and critical IT service management is a plus.
• Knowledge of operating systems, software applications, and remote connection systems is a plus.
• Knowledge and delivery of facilities management and integrated building solutions related projects is a plus.
• Based in Buona Vista (occasional travel to subsidiary clinic at Orchard).
• Working hours are 5.5 days per week (Saturday Alternate).

• Act as the primary in-house IT contact for end users, providing prompt support and resolution for hardware, software, network, and peripheral issues.
• Liaise and coordinate with external IT vendors for quotations, procurement, service requests, annual software license renewals and technical support.
• Manage IT inventory assets, including tracking, maintenance and disposal of obsolete equipment.
• Coordinate onboarding of new staff by setting up PCs, laptops, user accounts and access through Active Directory administration.
• Oversee daily monitoring of IT infrastructure, including server health and storage capability, and provide monthly overview of server storage space.
• Create and manage Zoom meetings and other communication tools to support internal collaboration.
• Support IT operations by ensuring smooth function and addressing operational IT issues, while escalating approvals and critical decisions to higher management as required.
• Support occasional IT projects such as hardware upgrades or system migrations.

Requirements:

• Diploma or higher qualification in Information Technology, Computer Science, or a related field.
• At least 1- 3 years of hands-on experience in IT support or IT operations within an SME environment.
• Proficient in user support, troubleshooting hardware / software / network issues, and IT Infrastructure monitoring.
• Familiarity with Active Directory administration and user account management.
• Experience liaising with vendors and handling IT procurement processes.
• Good communication and interpersonal skills to support end users and coordinate with management and vendors.
• Self-motivated, organized, and able to work independently with minimal supervision.
• Willingness to learn and adapt to evolving IT needs in a growing company.

Interested applicants may e-mail to : suathong@addp.sg

Job Description& Requirements

Job Description

• Coordinate IT equipment procurement, liaise with vendors, and arrange deliveries to vessels
• Communicate with service providers (VSAT, IT, Cybersecurity) and schedule maintenance
• Track vessel inventory and manage spare inventory
• Assist in documentation as and when requested (drafting of circulars, audit data, on guidance from supervisor)
• Update status of project implementation as per guidance from supervisor and organize monthly IT meetings
• Maintain user records, coordinate onboarding/offboarding, and manage access verification
• Process invoices, maintain certifications, and provide logistical support for IT staff

Requirement

• Vendor and procurement management
• MS Office  (Outlook, Excel, Word, Powerpoint) - for reports, documentation and coordination
• User access, database and inventory management tool (preferred but not required)
• Effective verbal and written communication skills to liaise with vendor, teams and vessels crew
• Ability and willingness to adapt and learn new technologies
• Experience in maritime IT operations (a plus but not required)

Responsibilities:
• Provide operational and administrative support to enhance operational efficiency

• Identify opportunities for continual improvements and make recommendations accordingly

• Custodian of standard operating procedures (SOPs)

• Support initiatives and assist with designing frameworks to increase efficiency and improve service standards

• Engage with stakeholders to define and implement service standards

• Collaborate with cross-functional teams for meeting operational requirements and targets

• Track and analyse incidents to identify and address recurring issues

• Drive quality assurance initiatives

• Assist with procurement and manage vendor relations

• Perform research and analysis to support business decisions making

• Perform data management and documentation duties to ensure accuracy of records

• Prepare reports and other documentation

• Identify opportunities for the automation of day-to-day operational processes such as data collection and tracking

• Design and implement automation solutions

• Support ad-hoc duties and projects as assigned

Requirements:

• Candidates must possess at least a diploma

• Experience in developing and implementing SOPs and quality management frameworks

• Some background in IT will be an added advantage

• Excellent verbal and written communication skills

• Excellent analytical, problem-solving and organisational skills

• Meticulous, with excellent record keeping and documentation skills

• Proactive and positive working attitude

• Willingness and capacity to learn new skills and technology

• On-job-training will be provided

Job Description:

We are seeking an IT & Technical Support to join our dynamic team. This role involves supporting the design, implementation, and maintenance of IT infrastructure, while also providing technical support across the organization.

Key Responsibilities:

• Oversee daily operations, administration, monitoring, and backup of IP networks and IT infrastructure, including security compliance
• Provide L1, L2, and L3 support for hardware, software, and network issues. Troubleshoot applications and resolve end-user issues
• Coordinate software updates, integration, and maintenance.
• Assist with installing and setting up workstations, PCs, printers, and other ITequipment
• Track IT assets, software licenses, and hardware inventory
• Manage asset tagging, software installations, and network patching
• Administer Windows OS, MS Office apps, and other software
• Ensure smooth operation of network systems, including handling printer andlabel printer issues
• [HR related] Onboarding tasks (email accounts, device setup, user access) and Offboarding processes (account deactivation, device reset)
• Maintain technical support documentation, manage IT inventory lists, and track asset movements
• Perform ad-hoc administrative duties as required
• Assist in generating and managing service requests for new employees' IT assets
• Maintain the company’s network, firewall, and ensure system security
• To maintain an up-to-date database of company IT related
• Work closely with different business units to understand their needs and align IT initiatives with business and clinical objectives
• Lead the planning, execution, and monitoring of major IT projects, ensuring they are completed on time and within budget

[Maintenance of mission-critical network and infrastructure systems] including:

• Perform on-site corrective maintenance within agreed timescale to restore normal service to users as quick as possible
• Perform routine preventive maintenance to minimize unscheduled system downtime
• Any other adhoc duties as assigned from time to time

Requirements:

• Minimum NITEC / Diploma / Degree in Information Technology or related field of studies.
• Min 2–3 year relevant experience 
• Basic knowledge of IT data security principles
• Technically proficient in Microsoft Office 365 and Asset Management
• Resourceful, proactive and able to take ownership of tasks with minimal supervision.
• Good interpersonal communication skills and ability to interact effectively with users.
• A team player with logical / Critical thinking and attention to details
• Experience in on-premise and IT infrastructure network administration and critical IT service management is a plus.
• Knowledge of operating systems, software applications, and remote connection systems is a plus.
• Knowledge and delivery of facilities management and integrated building solutions related projects is a plus.
• Based in Buona Vista (occasional travel to subsidiary clinic at Orchard).
• Working hours are 5.5 days per week (Saturday Alternate).

Job Description:

We are seeking an IT & Technical Support to join our dynamic team. This role involves supporting the design, implementation, and maintenance of IT infrastructure, while also providing technical support across the organization.

Key Responsibilities:

• Oversee daily operations, administration, monitoring, and backup of IP networks and IT infrastructure, including security compliance
• Provide L1, L2, and L3 support for hardware, software, and network issues. Troubleshoot applications and resolve end-user issues
• Coordinate software updates, integration, and maintenance.
• Assist with installing and setting up workstations, PCs, printers, and other ITequipment
• Track IT assets, software licenses, and hardware inventory
• Manage asset tagging, software installations, and network patching
• Administer Windows OS, MS Office apps, and other software
• Ensure smooth operation of network systems, including handling printer andlabel printer issues
• [HR related] Onboarding tasks (email accounts, device setup, user access) and Offboarding processes (account deactivation, device reset)
• Maintain technical support documentation, manage IT inventory lists, and track asset movements
• Perform ad-hoc administrative duties as required
• Assist in generating and managing service requests for new employees' IT assets
• Maintain the company’s network, firewall, and ensure system security
• To maintain an up-to-date database of company IT related
• Work closely with different business units to understand their needs and align IT initiatives with business and clinical objectives
• Lead the planning, execution, and monitoring of major IT projects, ensuring they are completed on time and within budget

[Maintenance of mission-critical network and infrastructure systems] including:

• Perform on-site corrective maintenance within agreed timescale to restore normal service to users as quick as possible
• Perform routine preventive maintenance to minimize unscheduled system downtime
• Any other adhoc duties as assigned from time to time

Requirements:

• Minimum NITEC / Diploma / Degree in Information Technology or related field of studies.
• Min 2–3 year relevant experience 
• Basic knowledge of IT data security principles
• Technically proficient in Microsoft Office 365 and Asset Management
• Resourceful, proactive and able to take ownership of tasks with minimal supervision.
• Good interpersonal communication skills and ability to interact effectively with users.
• A team player with logical / Critical thinking and attention to details
• Experience in on-premise and IT infrastructure network administration and critical IT service management is a plus.
• Knowledge of operating systems, software applications, and remote connection systems is a plus.
• Knowledge and delivery of facilities management and integrated building solutions related projects is a plus.
• Based in Buona Vista (occasional travel to subsidiary clinic at Orchard).
• Working hours are 5.5 days per week (Saturday Alternate).

Seeking individual with expertise in contract management and project costing, who are keen to develop modern digital skillsets and knowledge for quantity survey, data management and analysis of MEP / HVAC / ACMV systems to compete in the current global trend of sustainability and green endeavors.

Scope:

1. Contract Management

a. Legal compliance

i. Alternate Dispute Resolution (ADR)

- Introduction and exposure to Adjudication, Arbitration and Contract negotiations.

ii. Extension of Time (EOT)

- Review contractual implications

- Differentiate EOT and liquidated damages (LD), assess considerations and resolutions.

iii. Collaborative Contracting

- Introduction to collaborative contracting processes.

b. Contract Agreement (Main Contract/Sub Contract)

- Ensure contract terms are reviewed and understood

- Verify all necessary approvals are obtained

- Maintain records of communication and modifications

- Safe keep of contract agreement in Google shared drive and eCabinet.

2. Project Costing

a. Software application

i. PDF X-change Editor

- For manual quantity take-off and check.

ii. Glodon Internation (TMEC/TBQ)

iii. Autodesk Revit/CAD

b. Procurement

i. Assist in procurement process and regular review for efficiency.

ii. Sourcing of Subcontractors/Suppliers for services/products

iii. Negotiation

iv. Price Analysis

c. Budgeting and Control

i. Project cost assessment

ii. Variation Order (VO) cost (Budgeted / Non-Budgeted)

- Process of managing variation orders

- VO cost assessment

3. Project Closure

a. Payment Certification

i. Security of Payment Act (SOPA)

ii. PSSCOC/SIA

b. Variation Order (VO)

i. Preparation / Submission of VO

ii. Assessment / Evaluation of VO

- Manage addition and omissions, instruction, changes in quantity/design/requirements.

- Assess and evaluate subcontractor VO

- Application of appropriate SOR

- Negotiation

c. Final Accounts

i. Defects Liability Period (DLP)

- Ensure contract responsibilities and due diligence are well delivered.

ii. VO finalization

- Conclude VO and negotiation to close.

iii. Back Charges

4. Meetings & Stakeholder Communication

a. Attend project and cost-related meetings.

b. Actively engage with internal teams and external stakeholders to resolve contract and cost issues promptly and professionally.

Requirements

• Diploma or Degree in Mechanical Engineering, Electrical Engineering , Sustainable Infrastructure in Building Services, Quantity Surveying or equivalent /
• Experience in MEP / HVAC / ACMV is added advantage
• Experience in Data Analysis concepts is added advantage
• Knowledge in modern digital solutions like modelling take off software, RPA, advanced Excel / Google Sheets skills, utilising AI / ML are added advantage.
• Strong literacy in English and willing to learn in a changing industry.

Advantages Remunerations

• 5-day work week.
• Progression-centric
• AWS included
• Annual Incentive Trip
• Further learning/education encouraged and sponsorships
• Flexible working hours and Work from home accepted on top of physical attendance
• Various Medical Benefits

Qualifications and Profile

• Education Bachelor – Computer Science or related field

• This position requires a minimum of +6 years of experience in supporting or developing application
• Possesses strong analytical, logical and problem solving skills
• Technical background: Working knowledge of application servers. 
• Understand concepts of IT Production environment and deployment process/ piplines.
• Working knowledge of databases scriptingWorking knowledge of scripting / programming languages
• Working experience in Corporate IT, IT Security or other transverse domains
• Good communication and presentation skills – verbal and written. Ability to convey technical information to non-technical users
• Certification in ITIL (Must have)

Main responsibilities:

• Provide L1 and L2 support for a large portfolio of applications related to Corporate Services, IT Security, human resources, and other transverse domains
• Coach team members to ensure operational execution is as per bank’s standard practices
• Communication with end-users via phone, chat, email, and/or a support ticketing.
• Analyze and manage incidents/problems/requests coming from users. Document well the support activity performed in JIRA
• Collaborate with cross-functional teams to troubleshoot and resolve technical issues efficiently.
• Handle user request by working closely with project, infrastructure and production teams
• Ensure applications health before the bank’s working day by performing morning healthcheck activities
• Spearhead weekly / adhoc follow up and reporting of escalated tickets.
  
  EA Number: 11C4879

• Minimum 5 years of experience as BA or PMO in bank's payment operation/system.
• Having work experience as consultant in Consulting Firm or as PMO or PM in bank project.
• Experience in ISO20022 project and having good understanding of End to End transaction process.
• Strong consulting skillset, including logical and structured thinking, issue identification and resolution, clear communication, effective meeting facilitation, and high‑quality documentation using Microsoft Excel and PowerPoint. 
• Project planning and management capabilities, covering progress tracking, issue/risk management, scope and change control, and vendor coordination.
• Perform detailed element‑level analysis of MX message formats (e.g., Pain.001, Pacs.008/009/009CV, and other ISO 20022 messages).
• Develop comprehensive mapping matrices to support the design and build of message‑conversion tools.
• Utilize advanced Excel and Macro/VBA capabilities to automate, validate, and streamline mapping and analysis work.

Temus is a Temasek-backed consulting firm providing digital transformation solutions for the private and public sectors. We aspire to be a strategic partner in realising the Singapore Government’s Smart Nation vision. We are headquartered in Singapore and have more than 400 employees across a wide range of disciplines in strategy, design, architecture, technology, data & AI.

Job Scope:

• Track project progress, monitor key performance indicators (KPIs), and generate reports on project status, milestones, and outcomes. This helps in evaluating project performance, identifying areas for improvement, and providing timely information to stakeholders.
• Support the risk and issue management processes, ensuring potential risks and issues are identified, assessed, and mitigated throughout the project lifecycle. This includes developing risk management strategies, monitoring risk factors, and implementing contingency plans to minimize project disruptions.
• Establish effective communication channels with project stakeholders, including clients, internal teams, and executive leadership. This involves providing regular project updates, facilitating collaboration, and addressing stakeholder concerns to ensure alignment and transparency.
• Drive continuous improvement initiatives within the PMO and across projects by analyzing project data, identifying process bottlenecks, and implementing enhancements to increase project success rates and efficiency.

Job Requirements:

• Minimum 5 years of relevant experience in IT system implementation.
• Previous experience in project management office (PMO) or a similar role will be beneficial.
• High level of accuracy and attention to detail, with abilities to plan ahead
• Excellent analytical skills, able to understand and articulate business problem statement and use cases concisely.
• Highly proficient in MS Word, MS Excel, MS Powerpoint
• Team player with proven abilities to work with different teams from corporate functions to project teams
• Self-motivated and able to take direction and work resourcefully and independently, with good time management skills
• Excellent communication and writing skills
• Be able and willing to understand new technologies quickly

By applying for this role, you have read and acknowledge the data privacy statement via this link - temus.com/job-applicant-data-protection/

About Us

Headquartered in Denmark, NNIT Singapore Pte Ltd is a rapidly expanding leader in life science consulting, delivering innovative solutions across Singapore and the broader Asian region since 2011. We provide comprehensive, end-to-end services tailored to life science clients, covering every aspect of the value chain—from laboratory environments and clinical operations to regulatory affairs, manufacturing, and supply chain management.

Guided by our core values—Open & Honest, Conscience Driven, and Value Adding—our approach ensures that these principles are reflected in every interaction. With a dedicated team of 1,700 consultants across Europe, Asia, and the USA, we are committed to supporting our clients in bringing vital medicinal products to patients.

Role Overview

NNIT is seeking experienced professionals from the life sciences industry for a full-time on-site role at our client locations in Tuas, Singapore. As a Senior/Consultant in IT CSV you will be responsible for ensuring secure operation, integration, and qualification of laboratory applications for our clients.

In this role, you will report to your Line Manager and work closely with key stakeholders on-site. Your expertise and proactive approach will be crucial in driving project success and delivering high-quality service.

Key Competencies

Laboratory Applications and Configuration:

• Proficient in handling and configuring laboratory applications such as Tiamo, HPLC, Endoscan, TOC, and SOLOVPE.

Data Migration and Integrity:

• Skilled in executing data migration tasks, including backup, and archiving processes, ensuring data security and compliance.

Networking and IT Systems:

• Basic understanding of network systems, including firewalls, DNS, IP management, and cable patching.
• Experienced in software configurations, including PC setups per in-house IT requirements and remote desktop tools like Dameware.

System Maintenance and Imaging:

• Skilled in PC imaging using tools such as Acronis or Macrium to ensure efficient system recovery and deployment.

Cybersecurity and Threat Response:

• Competent in identifying and responding to cybersecurity threats, collaborating with Cybersecurity teams to address potential security breaches or lockouts.

Data Integrity and Compliance:

• Experienced in executing job plans such as audit trail reviews, user access reviews, manual password resets, and critical settings verification in line with Data Integrity Assessments (DIA) or security assessments.

Stakeholder Coordination:

• Skilled in managing and coordinating with stakeholders for task reviews and successful project execution.

Cross-Functional Team Support:

• Adept at supporting cross-functional teams, fostering collaboration, and achieving shared objectives across technical and operational domains.

Documentation:

• Draft and review design and qualification
• Experience in paperless validation system and document management system

Commissioning and Qualification:

• Execution experience
• Knowledge on 21CFR Part 11 and GAMP 5 categories

Essential Qualifications

• Experience: IT CSV experience in a pharmaceutical or GMP environment

• Education: Bachelor’s or Master’s degree in Engineering, Control System / Computer Science / Information Security, or a related field.

Valuable Experience

• Incident Management: Conduct root cause analysis and contribute to post-incident reviews, ensuring corrective actions and improvements in security measures.

• Troubleshooting: Resolve complex technical issues while maintaining compliance with CSV practices.

What We Offer

• Impactful Projects: Consulting roles with international healthcare clients on strategically significant projects.

• Professional Environment: Work within a motivated team in a professional consultancy setting.

• Leadership Opportunities: Take on leadership roles and contribute to shaping our organization.

• Career Development: Excellent opportunities for career advancement within a leading consulting firm.

• Training & Mentoring: Structured training programs and peer mentoring to support your professional growth.

If you’re ready to make a significant impact in the life sciences field and advance your career with a rapidly growing firm, we invite you to apply for this exciting opportunity.

Responsibilities:

• Conduct business requirements analysis for CRM, website, and customer service transformation initiatives by engaging stakeholders across headquarters and schools.
• Perform process mapping and optimisation, identifying inefficiencies and designing improved workflows leveraging AI and self-service capabilities.
• Analyse existing CRM systems, identify capability gaps, and define requirements for AI-enabled customer service features and system integrations.
• Gather and document requirements for internet-facing applications and knowledge management systems, including user stories, functional specifications, and user journeys.
• Perform data analysis to identify trends, define KPIs, and support improvements in customer service performance and website usage.
• Produce key documentation including BRDs, functional specifications, process flows, and traceability matrices.
• Support testing and quality assurance, including developing UAT scenarios and validating solutions against business requirements.
• Facilitate stakeholder workshops, training, and change management to support system adoption and process improvements.

Requirements:

• Minimum 4 years of business analysis experience in digital transformation or system modernisation projects
• Experience analysing CRM systems, customer service processes, and internet-facing applications
• Strong knowledge of requirements gathering, process mapping, and solution design
• Experience in data analysis, performance metrics, and UX/customer journey mapping
• Understanding of AI/automation technologies, data governance, security, and compliance
• Excellent analytical, communication, and stakeholder management skills
• Proficiency in business analysis tools, documentation, and requirements management
• Experience with CRM platforms (Salesforce, Microsoft Dynamics, ServiceNow)
• Knowledge of knowledge management systems and information architecture
• Familiarity with Singapore Government Tech Stack and integration frameworks
• Exposure to AI-powered customer service solutions, chatbots, or contact centre operations
• Business analysis certification such as CBAP or CCBA is an advantage.

HOW TO APPLY:
Interested applicants, kindly send your resume in MS WORD format to dicksern@trustrecruit.com.sg or please click on “Apply Now” and provide the below details in your resume.

• Last drawn salary
• Expected salary
• Notice period
• Reason for leaving

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Lim Dick Sern (Dick Sern)
EA Personnel Reg No: R22106832

• Implemented and maintained Microsoft cloud services (Azure AD, O365, Exchange Online, Intune, Teams) to support secure IT environments

• Administered network security systems (Fortinet Firewall, VPN) and supported infrastructure configuration in compliance with security standards

• Oversaw user account management and access control, including onboarding/offboarding and governance of access rights

• Supported IT procurement, new site setup, and infrastructure deployment, aligning network and end-user requirements

• Provided end-user IT support, asset management, and audit support, ensuring timely issue resolution and compliance with IT policies

Requirments

• Diploma or Degree in IT, Computer Science, or related field

• At least 3 years’ experience in IT infrastructure (on-premise/cloud) and service desk support

• ITIL and/or cybersecurity certifications are advantageous

IT Support Executive
Salary: $3700 - $4700
Working hours: 8:30am - 5:30pm
Location: Woodlands Ave (Nearest MRT: Admiralty)

Job Description:

• Help Desk Support: Respond to user queries, troubleshooting issues, and resolve hardware/software/network problems.
• Software Installation & Configuration: Install, update, and configure applications to support business needs.
• Hardware Support: Maintain and troubleshoot computers, laptops, printers, scanners, and peripherals.
• Network Support: Monitor and resolve connectivity issues, LAN/WAN performance, and internet outages.
• User Account Management: Create, update, and manage user accounts, including password resets and access permissions.
• Security & Virus Protection: Implement IT security measures, manage antivirus software, and conduct security audits.
• Data Backup & Recovery: Ensure data integrity, manage backup procedures, and assist in recovery of lost/corrupted data.
• Mobile Device Support: Assist with setup, configuration, and troubleshooting of mobile devices.
• Remote Support: Provide assistance to remote/offshore employees via remote access tools or phone support.
• IT Asset Management: Maintain inventory of hardware/software assets, track licenses, and manage lifecycle.
• Documentation: Create and update IT procedures, troubleshooting guides, and system configurations.
• Training & User Education: Conduct sessions and create resources on IT best practices and security awareness.
• Vendor Management: Liaise with vendors for hardware/software services, support contracts, and warranty claims.
• Compliance & Policy Adherence: Ensure IT practices comply with regulations and internal policies.
• Continuous Improvement: Identify and implement process improvements to enhance efficiency and user satisfaction.

Business Application Support & Development:

• Create and manage company portals for internal use.
• Configure and customize Zoho applications (CRM, Desk, Projects, Creator, People) to meet business requirements.
• Develop and maintain application approval workflows (leave requests, expense approvals, onboarding processes).
• Integrate Zoho with other enterprise tools (Microsoft 365, Google Workspace, ERP systems).

Process Automation:

• Streamline operations using Zoho Creator, Power Automate, or similar workflow automation tools.
• Perform any other ad hoc tasks as assigned.

Requirements

• Experience with help desk systems and remote support tools.
• Preferably with 2 years’ relevant work experience.
• Familiarity with IT security practices and compliance standards.
• Hands-on experience with Zoho applications (CRM, Desk, Projects, Creator, People) and ability to build portals/workflows.
• Exposure to other enterprise software (Microsoft 365, Google Workspace, ERP systems).
• Ability to install, configure, and troubleshoot business applications across desktop and mobile platforms.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional, ITIL Foundation, Zoho certifications) are a plus.

Email: supreme.jacksontan@gmail.com

Tan Yong Zhi (Jackson) | Reg: R24124461

The Supreme HR Advisory Pte. Ltd | EA No: 14C7279