Total 519 Senior Executive it analyst job vacancies in Hong Kong

Role Summary

The Senior/Principal Data Analyst - Reporting Specialist is responsible for leading the design, development and implementation of digital analytics, automation and communication solutions to support project and site operations. The role spans Power BI–based reporting, Power Platform applications, business process automation and digital content development, delivered in accordance with Client and public sector information management and governance standards.

The role requires independent delivery across the full solution lifecycle, strong stakeholder engagement, and the ability to translate operational, business and communication requirements into scalable digital solutions.

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Key Responsibilities

Digital Reporting & Analytics

• Design and develop structured data models and Power BI dashboards to visualise project performance indicators (e.g. construction progress, schedule, production, quality and HSE metrics).

• Translate complex project and operational data into clear insights to support decision making by site management and senior stakeholders.

• Ensure all reporting outputs comply with Client digital governance, data management and information security requirements.

Power Platform & Business Process Automation

• Lead the design, development and rollout of Power Apps solutions to digitalise operational workflows, including site observation and inspection tools capturing progress, quality and HSE observations.

• Implement business process automation using Power Automate and related tools to reduce manual reporting, data handling and approval processes.

• Own end-to-end solution delivery including requirements definition, solution design, build, testing, deployment, data validation and continuous improvement.

• Establish data quality checks, validation rules and governance controls for automated processes and applications.

Data Collection, Reporting & Standardisation

• Champion structured data collection and data sharing initiatives between the Client, contractors and project teams.

• Design and implement standardised weekly and monthly data collection templates aligned with project controls and reporting requirements.

• Produce and assure weekly and monthly site performance reports using digital dashboards and structured reporting outputs.

Digital Communications & Content Enablement

• Support project and stakeholder communications through the development of digital communication materials, including short marketing or explainer videos demonstrating digital tools, dashboards or process improvements.

• Translate technical digital solutions into clear, accessible content for non technical audiences to support adoption, engagement and change enablement.

• Ensure digital communication outputs align with Client branding, messaging and information governance standards.

Stakeholder Engagement & Capability Building

• Act as a key interface between site teams, contractors and digital stakeholders to ensure solutions meet operational needs.

• Deliver training sessions, onboarding materials and user guidance for digital tools and automated processes.

• Collect and analyse user feedback to continuously improve usability, performance and adoption.

Leadership & Continuous Improvement

• Provide technical guidance and informal mentoring to junior team members contributing to digital delivery.

• Contribute to internal best practices, playbooks and governance frameworks for Power BI, Power Platform and process automation delivery.

• Support continuous improvement and innovation initiatives aligned to Client and organisational objectives.

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Qualifications & Experience

Essential

• Bachelor’s degree in a relevant discipline; a Master’s degree is strongly preferred (e.g. Digital Transformation, Data Analytics, Business Analysis, Engineering, Information Systems, Strategic Marketing, or related fields).

• 5–10 years’ experience in digital delivery, business process automation, data analytics, project controls or related consulting roles.

• Demonstrated experience delivering Power BI dashboards, including data modelling and DAX.

• Practical experience with Power Apps and business workflow automation (e.g. Power Automate).

• Experience designing or supporting process digitalisation and automation initiatives in a project or operational environment.

• Strong analytical, structured problem solving and stakeholder engagement skills.

• Ability to communicate digital and technical concepts clearly to non technical users.

• Self- organised, proactive and capable of working independently.

• Fluent in spoken and written English.

Desirable

• Master’s degree (MSc or equivalent).

• Proficiency in Mandarin (spoken and/or written), with the ability to communicate effectively with Mandarin speaking stakeholders, vendors or project teams.

• Experience supporting projects with international or cross regional stakeholders.

• Experience in infrastructure, construction, energy or capital projects.

• Experience producing digital communication or marketing content (e.g. short videos, demos, enablement materials) to support solution adoption.

• Experience contributing to governance, standards or internal capability building initiatives.

We are seeking a motivated and technically skilled IT Executive to support our organisation’s software development, database management, automation initiatives, and IT infrastructure operations.

Key Responsibilities

Software, Database & Automation

• Design, develop, and maintain SQL databases (MySQL, Microsoft SQL Server, PostgreSQL).
• Develop and maintain Python scripts and reporting solutions to support data processing and system reporting.
• Create web-based reports and dashboards using HTML.
• Use DBeaver and Visual Studio Code for database management, scripting, and debugging.
• Develop automated workflows and data pipelines using Power Automate.
• Create interactive dashboards and reports using Power BI.
• Support reporting tools such as Jaspersoft Studio or Pentaho (added advantage).
• Deploy and maintain scripts and services in Linux environments (Ubuntu Server).

Hardware & Infrastructure Management (with IT Vendor)

• Work with external IT vendors to maintain network infrastructure, including routers, switches, firewalls, wireless access points, and broadband services.
• Manage software and system license renewals (network, security, DNS, Microsoft Office, etc.).
• Coordinate procurement of IT hardware and devices.
• Support server administration across on-premise and cloud environments (VMware, Windows Server, Ubuntu Server, AWS).
• Manage Synology NAS storage systems.
• Oversee IT hardware lifecycle management, including installation, maintenance, and replacement of devices.
• Manage CCTV systems and related support.
• Perform DNS and domain management using platforms such as Cloudflare and Domain.com.
• Administer Microsoft 365 services, including Outlook, Active Directory, and Microsoft Entra ID (Azure AD).

Requirements

• Degree in Information Technology or related field.
• At least 3 years’ experience in IT, software, or technology support roles.
• Knowledge of SQL databases, Python, Power BI, Power Automate, and Linux.
• Basic understanding of networking, servers, and IT infrastructure.
• Strong problem-solving and independent working skills.

Job Description:

We are seeking an IT & Technical Support to join our dynamic team. This role involves supporting the design, implementation, and maintenance of IT infrastructure, while also providing technical support across the organization.

Key Responsibilities:

• Oversee daily operations, administration, monitoring, and backup of IP networks and IT infrastructure, including security compliance
• Provide L1, L2, and L3 support for hardware, software, and network issues. Troubleshoot applications and resolve end-user issues
• Coordinate software updates, integration, and maintenance.
• Assist with installing and setting up workstations, PCs, printers, and other ITequipment
• Track IT assets, software licenses, and hardware inventory
• Manage asset tagging, software installations, and network patching
• Administer Windows OS, MS Office apps, and other software
• Ensure smooth operation of network systems, including handling printer andlabel printer issues
• [HR related] Onboarding tasks (email accounts, device setup, user access) and Offboarding processes (account deactivation, device reset)
• Maintain technical support documentation, manage IT inventory lists, and track asset movements
• Perform ad-hoc administrative duties as required
• Assist in generating and managing service requests for new employees' IT assets
• Maintain the company’s network, firewall, and ensure system security
• To maintain an up-to-date database of company IT related
• Work closely with different business units to understand their needs and align IT initiatives with business and clinical objectives
• Lead the planning, execution, and monitoring of major IT projects, ensuring they are completed on time and within budget

[Maintenance of mission-critical network and infrastructure systems] including:

• Perform on-site corrective maintenance within agreed timescale to restore normal service to users as quick as possible
• Perform routine preventive maintenance to minimize unscheduled system downtime
• Any other adhoc duties as assigned from time to time

Requirements:

• Minimum NITEC / Diploma / Degree in Information Technology or related field of studies.
• Min 2–3 year relevant experience 
• Basic knowledge of IT data security principles
• Technically proficient in Microsoft Office 365 and Asset Management
• Resourceful, proactive and able to take ownership of tasks with minimal supervision.
• Good interpersonal communication skills and ability to interact effectively with users.
• A team player with logical / Critical thinking and attention to details
• Experience in on-premise and IT infrastructure network administration and critical IT service management is a plus.
• Knowledge of operating systems, software applications, and remote connection systems is a plus.
• Knowledge and delivery of facilities management and integrated building solutions related projects is a plus.
• Based in Buona Vista (occasional travel to subsidiary clinic at Orchard).
• Working hours are 5.5 days per week (Saturday Alternate).

Job Description:

We are seeking an IT & Technical Support to join our dynamic team. This role involves supporting the design, implementation, and maintenance of IT infrastructure, while also providing technical support across the organization.

Key Responsibilities:

• Oversee daily operations, administration, monitoring, and backup of IP networks and IT infrastructure, including security compliance
• Provide L1, L2, and L3 support for hardware, software, and network issues. Troubleshoot applications and resolve end-user issues
• Coordinate software updates, integration, and maintenance.
• Assist with installing and setting up workstations, PCs, printers, and other IT equipment
• Track IT assets, software licenses, and hardware inventory
• Manage asset tagging, software installations, and network patching
• Administer Windows OS, MS Office apps, and other software
• Ensure smooth operation of network systems, including handling printer and label printer issues
• [HR related] Onboarding tasks (email accounts, device setup, user access) and Offboarding processes (account deactivation, device reset)
• Maintain technical support documentation, manage IT inventory lists, and track asset movements
• Perform ad-hoc administrative duties as required
• Assist in generating and managing service requests for new employees' IT assets
• Maintain the company’s network, firewall, and ensure system security
• To maintain an up-to-date database of company IT related
• Work closely with different business units to understand their needs and align IT initiatives with business and clinical objectives
• Lead the planning, execution, and monitoring of major IT projects, ensuring they are completed on time and within budget

[Maintenance of mission-critical network and infrastructure systems] including:

• Perform on-site corrective maintenance within agreed timescale to restore normal service to users as quick as possible
• Perform routine preventive maintenance to minimize unscheduled system downtime
• Any other adhoc duties as assigned from time to time

Requirements:

• Minimum NITEC / Diploma / Degree in Information Technology or related field of studies.
• Min 2–3 year relevant experience 
• Basic knowledge of IT data security principles
• Technically proficient in Microsoft Office 365 and Asset Management
• Resourceful, proactive and able to take ownership of tasks with minimal supervision.
• Good interpersonal communication skills and ability to interact effectively with users.
• A team player with logical / Critical thinking and attention to details
• Experience in on-premise and IT infrastructure network administration and critical IT service management is a plus.
• Knowledge of operating systems, software applications, and remote connection systems is a plus.
• Knowledge and delivery of facilities management and integrated building solutions related projects is a plus.
• Based in Buona Vista (occasional travel to subsidiary clinic at Orchard).
• Working hours are 5.5 days per week (Saturday Alternate).

Job Description:

We are seeking an IT & Technical Support to join our dynamic team. This role involves supporting the design, implementation, and maintenance of IT infrastructure, while also providing technical support across the organization.

Key Responsibilities:

• Oversee daily operations, administration, monitoring, and backup of IP networks and IT infrastructure, including security compliance
• Provide L1, L2, and L3 support for hardware, software, and network issues. Troubleshoot applications and resolve end-user issues
• Coordinate software updates, integration, and maintenance.
• Assist with installing and setting up workstations, PCs, printers, and other ITequipment
• Track IT assets, software licenses, and hardware inventory
• Manage asset tagging, software installations, and network patching
• Administer Windows OS, MS Office apps, and other software
• Ensure smooth operation of network systems, including handling printer andlabel printer issues
• [HR related] Onboarding tasks (email accounts, device setup, user access) and Offboarding processes (account deactivation, device reset)
• Maintain technical support documentation, manage IT inventory lists, and track asset movements
• Perform ad-hoc administrative duties as required
• Assist in generating and managing service requests for new employees' IT assets
• Maintain the company’s network, firewall, and ensure system security
• To maintain an up-to-date database of company IT related
• Work closely with different business units to understand their needs and align IT initiatives with business and clinical objectives
• Lead the planning, execution, and monitoring of major IT projects, ensuring they are completed on time and within budget

[Maintenance of mission-critical network and infrastructure systems] including:

• Perform on-site corrective maintenance within agreed timescale to restore normal service to users as quick as possible
• Perform routine preventive maintenance to minimize unscheduled system downtime
• Any other adhoc duties as assigned from time to time

Requirements:

• Minimum NITEC / Diploma / Degree in Information Technology or related field of studies.
• Min 2–3 year relevant experience 
• Basic knowledge of IT data security principles
• Technically proficient in Microsoft Office 365 and Asset Management
• Resourceful, proactive and able to take ownership of tasks with minimal supervision.
• Good interpersonal communication skills and ability to interact effectively with users.
• A team player with logical / Critical thinking and attention to details
• Experience in on-premise and IT infrastructure network administration and critical IT service management is a plus.
• Knowledge of operating systems, software applications, and remote connection systems is a plus.
• Knowledge and delivery of facilities management and integrated building solutions related projects is a plus.
• Based in Buona Vista (occasional travel to subsidiary clinic at Orchard).
• Working hours are 5.5 days per week (Saturday Alternate).

IT Support Executive (Zoho Applications Focus)

Location: Woodlands (closer to Sembawang)

We are seeking a proactive and technically skilled IT Support Executive to provide end-user support, maintain IT systems, and drive business application improvements—particularly within the Zoho ecosystem. This role combines hands-on support with opportunities to enhance workflows and automate processes.

Key Responsibilities

• Provide helpdesk support by responding to user queries and resolving hardware, software, and network issues in a timely manner
• Install, configure, and maintain business applications to support daily operations
• Troubleshoot and maintain IT hardware including desktops, laptops, printers, and other peripherals
• Monitor and support network connectivity, including LAN/WAN and internet-related issues
• Manage user accounts, access permissions, and password resets
• Implement and maintain IT security measures, including antivirus management and basic security checks
• Support data backup and recovery processes to ensure data integrity
• Administer and enhance Zoho applications (e.g., CRM, Desk, Projects, Creator, People), including workflow automation and portal setup
• Assist in improving business processes through system enhancements and automation initiatives
• Perform other ad hoc IT duties as assigned

Requirements

• Diploma or Degree in Information Technology, Computer Science, or a related field
• At least 2 years of relevant IT support experience
• Hands-on experience with Zoho applications (CRM, Desk, Projects, Creator, People), including building workflows, automation, or portals
• Strong knowledge of IT infrastructure, including hardware, software, and networking fundamentals
• Familiarity with helpdesk systems and remote support tools
• Exposure to enterprise tools such as Microsoft 365, Google Workspace, or ERP systems
• Understanding of IT security practices and data protection standards
• Ability to install, configure, and troubleshoot applications across desktop and mobile platforms
• Strong problem-solving skills with a customer-focused mindset
• Good communication and interpersonal skills
• Relevant certifications (e.g., CompTIA A+, ITIL, Microsoft, Zoho) will be an advantage

Interested candidates are encouraged to submit their resumes outlining their relevant experience and achievements to apply88(@)talentvis.comor click apply!

**We regret to inform that only shortlisted candidates would be notified**

EA License No: 04C3537

EA Personnel No: R22106683

EA Personnel Name: Yang Hui Shan, Sherri

• All industries welcomed to apply even if from non-IT

Key Responsibilities

• Engage with corporate customers to understand their business and IT requirements.

• Prepare and present quotations covering hardware, software, and IT services based on customer needs.

• Manage customer relationships and address any escalated service or product concerns.

• Participate in sales meetings and provide updates on pipeline and account progress.

• Work closely with suppliers and product vendors to maintain strong partnerships.

• Continuously upgrade product and sales knowledge through training, workshops, and online learning.

• Achieve sales targets and contribute to overall team performance.

Requirements

• Minimum 1 year of sales experience, preferably in IT sales, inside sales, or B2B environments.

• Candidates from other industries with corporate sales or account management experience are welcome to apply.

• Interest in technology products such as servers, PCs, laptops, and software licensing.

• Strong communication and relationship-building skills.

• Good command of spoken and written English.

We’re Hiring: Senior Engineer / Principal Engineer (PMO / SMO)

Be part of a critical technology initiative supporting a full‑scale enterprise platform that enables effective project delivery, operational continuity, and data‑driven decision‑making. This role is ideal for an experienced professional with strong project management, system management, and vendor coordination capabilities who thrives in complex, multi‑stakeholder environments.

· Bachelor's degree in Business, Information Technology, computer science, or related field

·  6+ years and above of experience in business analysis, with demonstrated expertise in enterprise-level projects

· Strong proficiency in business process modelling, requirements engineering

· Experience in configuration of low-code/no-code products. Familiarity with whole-of-Government tools like GatherSG, ApplySG, FormSG and Opus will beadvantageous.

· Expert knowledge of business analysis methodologies and best practices

· Excellent documentation and technical writing abilities

· Proficiency in tools like JIRA, Confluence.

· Experience with Agile methodologies and SDLC frameworks

· Strong verbal and written communication skills, including the ability to translate technical concepts for non-technical audiences and vice versa.

· Excellent problem-solving, analytical, and critical-thinking skills, with attention to detail, able to break down complex problems, identify patterns, and draw insightful conclusions from diverse data sources.

· Excellent stakeholder management and communication skills

About our group:

The Production Planning team at Seagate Singapore (W1) plays a critical role in orchestrating smooth factory operations by ensuring aligned production schedules, optimized capacity usage, accurate material planning, and timely delivery performance. The team partners closely with Manufacturing, Supply Chain, Engineering, IE, and Customer Operations to support both daily build execution and long term planning.

About the role - you will:

• Develop and maintain detailed production schedules to meet customer requirements, inventory targets, and factory capacity constraints.
• Coordinate with Manufacturing, Engineering, and Supply Chain to ensure readiness of materials, tools, and resources for smooth execution.
• Analyze production demand, output trends, equipment availability, and WIP status to recommend adjustments.
• Perform capacity planning and scenario analysis to support ramp plans, NPI builds, and recovery actions.
• Monitor daily build performance, identify risks, and drive cross functional issue resolution.
• Align build priorities with global planning teams, customer operations, and internal stakeholders.
• Maintain accurate planning data in MES/ERP systems and ensure compliance with planning processes.
• Support production meetings, escalation communication, and weekly/monthly planning reviews.
• Drive continuous improvement in planning accuracy, cycle time stability, and material flow.

About you:

• Highly organized, analytical, and detail oriented.
• Strong communication skills with the ability to influence cross functional teams.
• Comfortable working in a fast paced manufacturing environment with dynamic priorities.
• Proactive problem solver who thrives on collaboration and data driven decisions.

Your experience includes:

• Diploma or Bachelor’s degree in Supply Chain, Manufacturing, Industrial Engineering, Business, or related discipline.
• Experience in production planning, materials planning, supply chain, or manufacturing operations.
• Strong data analysis skills with proficiency in Excel, planning tools, or ERP/MES systems.
• Understanding of WIP flow, cycle time, capacity modeling, and build planning fundamentals.

Location:

Our Woodlands site is one of the largest electronics manufacturing sites in Singapore, housing our recording media operations. Spread over three sites, it is easily accessible via bus or from the MRT Station, with many employees taking mass transportation to work. Here at work, you can enjoy breakfast, lunch, dinner, and snacks at our onsite canteen and coffee shop. We offer a range of facilities including an in-house gym and dance studio, as well as after-work badminton and table tennis competitions. On-site celebrations and community volunteer opportunities also abound.

​Our Client is an established and leading company in Singapore, who is seeking to recruit a Cyber Security Analyst.

KEY ROLES AND RESPONSIBILITIES

• Drive continuous improvement of Incident Response Framework, Incident Response Plan, Event Management, Standard Operation Procedure, Playbook and etc. for cybersecurity operations and incident response

• Perform advanced trend, pattern and statistical analysis to project future technical cyber threat scenarios

• Produce findings to help initialize or support law enforcement and counterintelligence investigations or activities

• Establish incident management procedures for the detection, reporting and handling of incidents

• Direct post-mortem activities following critical incidents

• Work closely with internal and external parties to manage the operation of SOC

• Manage security operation to ensure implemented security technologies and controls are effective and adequate to protect our infrastructure/business

• Track and analyse cybersecurity metrics for effectiveness, benchmarking and management reporting.

QUALIFICATIONS & EXPERIENCE

• 6 or more years of experience in running security operations including management of Security Operation Center (SOC).

• Technical know-how and experience in IT security solutions such as (but not limited to) and at least operated in more than one of the followings:-

• Network Security : F/W, IPS, VPN, UTM, NAC

• Knowledge in Checkpoint, Juniper, Cisco, Aruba and Fortigate, CyberArk, Tripwire, will be an added advantage

• Content Security : WEB Security, Anti-Spam/Anti-Virus

• End point Security : Anti-Virus/Malware, Host base IPS, DLP, BitLocker

• Security Information Management: SIEM, Security management, Forensics

• Experience in conducting detailed cyber security events investigation and analysis including leading and responding to cyber security incidents

• Relevant Cybersecurity Certifications such as CISM, CISSP, GCIH, GNFA, CCSK, CRIST will be an added advantage

JJ Consulting Services

EA Licence No.: 12C6207

Applicants are invited to send in a MS Word resume to jobs@jjconsulting.com.sg stating position applying for/present/expected salaries and earliest available date.

We thank all applicants in advance and regret that only short listed candidates will be notified.

We are seeking an experienced Senior Business Intelligence Analyst to join our Data & Analytics team. In this role, you will partner closely with business and technology stakeholders to design, deliver and continuously enhance analytical solutions. You will also help strengthen self-service analytics capability while ensuring strong governance, quality and consistency.

Income Insurance is undergoing a strategic transformation across its business and technology landscape, with Business Intelligence playing a critical role in translating data into timely and actionable insights to support business growth, operational efficiency and informed decision-making.

Responsibilities:

• Partner with business stakeholders to understand objectives, KPIs and analytical requirements and translate them into effective BI solutions
• Lead and own end-to-end delivery of BI initiatives across multiple BI workstreams, encompassing prioritization, dependency management, requirements definition, implementation and continuous enhancement to ensure timely outcomes aligned with business objectives 
• Design, develop and maintain dashboards and reports to support enterprise reporting and analysis needs
• Analyse and interpret complex datasets to generate actionable insights and support data‑driven decision‑making 
• Create clear, intuitive data visualisations using Tableau to enable effective data storytelling 
• Enable and promote self‑service BI by delivering trusted data sources and well‑designed analytical products
• Provide guidance to stakeholders on BI tools, metrics, and best practices 
• Collaborate with data engineers, data office, and governance teams to ensure data quality, consistency, and lineage 
• Drive BI governance activities, including access management, usage monitoring and documentation
• Drive continuous improvement of BI standards, platforms and processes.

Qualifications:

• Degree in Maths / Statistics / Analytics / Technology / Business or a relevant discipline 
• Minimum 7 years’ working experience in business intelligence or analytics role
• Advanced proficiency in SQL; experience with Python or similar technologies is an advantage
• Experience working with data warehouses and cloud platforms (AWS preferred)
• Strong expertise in Tableau and other modern BI tools, with solid data visualization and storytelling skills
• Proven experience applying analytics in insurance, banking, financial services or multi-national corporations with large enterprise data environments
• Analytical, detail-oriented, ability to manage timelines and adapt to business needs 
• Strong communication and stakeholder management skills, with ability to work effectively across business and technology teams
• Experience leading multiple analytics initiatives or workstreams
• Demonstrated ability to influence stakeholders on priorities and KPI definitions

·        A Bachelor's or Master's degree in Business Administration, Finance, Information Technology, or a related field.

·        Proven experience as a business analyst at a senior level or equivalent, preferably within the banking or financial services industry, with a strong focus on wealth management or investment products.

· Deep understanding of business domains related to investment products (e.g., funds, bonds, FX, structured products, Equities, digital assets) or advisory domains (e.g., portfolio management, construction, rebalancing, Risk).

· Project management experience

· Demonstrable experience in the agile delivery of complex customer journeys and digital products from conceptualization to launch.

· Solid experience in analyzing and documenting requirements for system integrations and complex IT landscapes.

· Proficiency in various business analysis techniques and tools, including process mapping, data modeling, use case development, user story writing, and requirements management.

· Strong analytical, problem-solving, and critical thinking skills, with the ability to break down complex problems into manageable components.

We are seeking an application support analyst with a strong a strong focus on site reliability engineering (SRE) to ensure the reliability, scalability, and performance of our critical applications. In this role, you will bridge the gap between development and operations, applying software engineering principles to automate and optimise system reliability, troubleshoot application issues, and improve incident response.

Responsibilities:

Incident, Problem, Request and Change Management

• Provide tier-2/3 support for production applications, diagnose and resolve complex issues.
• Participate in on-call rotations, respond to incidents, conduct root cause analysis (RCA), and implement preventive measures.
• Perform and coordinate of testing and deployment of changes to the systems
• Creation and maintenance of customised scripts to generate reports for customers
• Improve monitoring, logging, and alerting to proactively detect and mitigate issues.

Reliability & Performance Optimisation

• Define and track SLAs for application reliability.
• Optimise application performance through system and process redesigns and working with infrastructure teams to tune performance of database and servers.

Automation

• Develop automation scripts / programs (Windows batch, Powershell, C++ application, Bash, etc.) to reduce manual toil.

Collaboration & Best Practices

• Work closely with development, infrastructure and security teams within the departments and vendors to improve system architecture.
• Document runbooks, troubleshooting guides, and best practices.

Requirements:

• 3+ years of experience in SRE or application support roles in financial institutions.
• Knowledge in back-office for securities and/or derivative business
• Understanding of financial products, mostly equities, would be beneficial
• Strong troubleshooting skills in distributed systems
• Hands-on experience with:

> Scripting (Powershell, Windows batch, Python, Bash) for automation.

> Microsoft .Net C# applications

• Proficient in Microsoft SQL Server data access commands, able to read stored procedure code, and have experience in huge data access
• Understanding of security best practices in application reliability.
• Strong analytical ability and problem-solving skills, good interpersonal and communication skills both written and verbal across different levels of management and users, customer, and vendors
• Diploma / Degree in Computer Science / Information Technology or equivalent
• Certifications like ITIL will be benefical.
• Plus: Exposure in financial industry with good working experience and understanding of various business processes within securities and futures brokering.

Job Description

My Client, a leading Securities Brokerage firm is looking for a detail-oriented and customer-focused Helpdesk Officer to join their Client Services team. You will serve as the first point of contact for clients, handling front-line enquiries and ensuring smooth processing of account-related requests in a fast-paced financial services environment.

Key Responsibilities:

• Provide excellent front-line support to clients by attending to enquiries at the counter and via phone/email.
• Manage and respond to incoming emails in a timely and professional manner.
• Review and process retail and corporate account opening applications (both manual and digital).
• Assess and handle account update requests, dormant account reactivations, and account closures.
• Conduct thorough KYC/AML screening and due diligence for new client onboarding.
• Process client requests including share transfers and other related services.
• Perform ad-hoc duties as assigned by the Team Lead or Head of Client Services.

Qualifications

• Diploma or bachelor’s degree in business, Finance, Banking, or a related field.
• 1–3 years of relevant experience in banking, brokerage, or financial services, preferably in client servicing, operations, or helpdesk.
• Hands-on experience in retail and corporate account opening and client onboarding processes.
• Familiarity with KYC/AML screening and regulatory requirements in the financial industry.
• Experience handling customer enquiries in a front-line or counter service environment.
• Exposure to processing account maintenance requests such as updates, reactivations, closures, and share transfers.

Skills & Competencies

• Strong communication and interpersonal skills with a customer service mindset.
• Excellent attention to detail and accuracy when reviewing documentation.
• Ability to multitask, prioritise effectively, and meet tight deadlines in a fast-paced environment.
• Proficient in Microsoft Office applications, especially Excel and Outlook.
• Strong organisational and email management skills.
• Proactive team player who is willing to take on ad-hoc tasks.

EA: 25C2690 | R1221146