Total 13,778 Customer Service job vacancies

COMPANY DESCRIPTION

THKMC was incorporated on 13 October 2011 as a charity to provide multiple social and welfare services to the community at large, and achieved an Institute of Public Character (IPC) status on 18 November 2011. THKMC is the charitable arm of Thye Hua Kwan Moral Society, which lives by the mission - To Serve Mankind - to help anyone who needs help regardless of their race, religion, colour, language, creed and culture. THKMC today serves more than 70,000 beneficiaries through more than 70 programmes across five Services, which include Disability, Early Intervention for Children, Family, Seniors' Community, and Therapy.

RESPONSIBILITIES

Casework - Engagement & Assessment

• Engage client and significant others (e.g. family, caregivers, etc.) in a therapeutic manner to understand their needs
• Manage and overcome reluctance and resistance to change

Casework - Case Review & Documentations

• Implement and follow up on care/ case plans and interventions to determine the suitability of care/ case plans in addressing client's needs and modify them where necessary
• Draft social reports for complex cases to be reviewed by supervisor

Casework - Goal Setting & Intervention Plans

• Conceptualise and identify appropriate approaches to develop care/ case plan for client
• Help clients to develop and choose strategies and formulate viable plans
• Represent case in case conference

Group Work

• Target and reach out to individuals and/ or targeted groups who may benefit from group work conducted by organisations/ agencies
• Plan, implement, monitor, evaluate and modify therapeutic group work to address issues of target groups
• Facilitate high risk therapeutic group work under supervision

Community Work

• Conduct environmental scans and assess community needs
• Design, develop and implement community-specific development programmes (e.g. aging community in a specific neighbourhood)
• Participate in community development initiatives and provide recommendations for consideration

Professional Development & Education

• Engage in learning opportunities (e.g. participate in community of practice meetings to develop skills and capabilities)
• Attend professional development courses to acquire professional knowledge and skills

Programme Development & Implementation

• Participate/ implement programmes (e.g. strengthening activities appropriate to clients' profile)
• Review and refine programmes to target client groups or other stakeholders/ partners/ agencies
• Identify service gaps in response to client needs and make recommendations to improve service provision of programmes

Research

• Participate and support research
• Engage in multi-disciplinary team research projects

• Bachelor's Degree majoring in Social Work from universities recognised by the Social Work Accreditation and Advisory Board (SWAAB) of Singapore
• Independent, creative, flexible thinking and able to motivate staff
• Good people skills
• Has strong understanding of the diverse cultures and race
• Has patience, love, passion and commitment in the family services

THK Family Service Centres (FSCs) have played a pivotal role as essential community hubs, offering social services to families grappling with psycho-social challenges. Thye Hua Kwan Moral Charities currently manages five FSCs strategically located in Jurong West, Bukit Panjang, Tanjong Pagar, MacPherson and Bedok North.

We welcome applications from part-time candidates!

Symarom Asia Pte Ltd  is a food manufacturing company. We are currently seeking a dedicated and detail-oriented Regulatory Cum Customer Service Officer to support our compliance activities and daily laboratory operations.

Key Responsibilities

• Ensure compliance with relevant regulations, standards, and quality management systems (e.g., ISO, HALAL, SFA etc.).
• Prepare, review, and maintain regulatory documentation, licenses, permits, and submissions.
• Assist with internal and external audits and support corrective actions.
• Conduct Customer Service on shipping document etc.
• Support implementation of safety, quality, and regulatory procedures within all the teams.

Qualifications & Skills

• Diploma or Degree in Chemistry, Biology, Biotechnology, Regulatory Affairs, or related field.
• Experience and familiarity with regulatory requirements (e.g., local regulatory authority, ISO, HALAL, SFA) preferred.
• Strong attention to detail and excellent documentation skills.
• Good communication, problem-solving skills, and the ability to work independently.

Key Responsibilities

· Manage documentation (quotations, sales orders, invoices, delivery orders, and purchase orders)

· Ensure proper packing of goods for delivery/export

· Follow up on quotations and customer inquiries

· Collaborate with internal teams to drive sales growth and customer satisfaction

· Monitor stock movement

· Handle ad-hoc tasks as assigned

Requirements

· 2-3 years of experience in automotive sales

· Proficient in Accpac and MS Office

· Self-driven, independent, and able to multitask

· Technical knowledge of heavy vehicle spare parts

· Professional Certificate/Diploma or related field

· Customer service/sales admin experience will be an advantage

Working hours:

Mon to Fri, 9am to 6:15pm

• Maintain cleanliness and hygiene of the different areas in the center
• Clean and disinfect toilets and floors
• Refill toiletries when necessary
• Empty rubbish bins and replace bin liners
• Sweep and clean dining areas, including tables, chairs, and wash basins
• Perform other cleaning and maintenance duties assigned by supervisors
• Assist Cook duties when necessary

Requirements

• Min O Level or relevant certificate
• Work Hours: Mon to Fri
• Min 1 year experience working in a preschool settings

Check out www.abercare.sg for more details

Interested applicants may send in your resume to career@abercare.sg

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504

Job Description & Requirements

• Assist elderly through prescribed therapeutic exercises and activities to enhance mobility, strength, and overall physical function
• Assist PT and OT with the activities for geriatric client
• Motivate elderly to practice essential life skills with tailored positive reinforcement
• Monitor treatment compliance and record developmental milestones or concerns
• Assist with transfering of patient
• Setup equipment for therapy session and ensure area is clean and safe
• Observe and report elderly progress or challenges to the occupational therapist
• Support the occupational therapist during group therapy session

Requirements:

• WSQ Certificate in Healthcare Support (Therapy Support), or NITEC in Community Care & Social Services
• Min 2 years experience in healthcare or therapy

Check out http://abercare.sg/jobs-vacancies/ for more details

Interested applicants may email your updated resume to career@abercare.sg

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504|

Job Description:

• Conduct comprehensive assessments and deliver tailored therapy interventions based on individual needs.
• Develop personalised goals and treatment plans aligned with clients’ daily living needs and life contexts.
• Provide therapy through individual or group sessions in centre-based, residential, or community settings.
• Train and guide caregivers to enhance clients’ independence in daily activities.
• Work closely with healthcare professionals and participate in case discussions for holistic care planning.

Job Requirements and Qualifications:

• Bachelor degree in Occupational Therapy
• Full registration with APHC
• Minimum 3 years of working experience with disability patient

Check out Aber Care Website for more details

Interested applicants please email your detailed resume to career@abercare.sg

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504|

• Foster a nurturing and inviting atmosphere where infants can feel safe and secure.
• Embrace the principles of 3Rs (Respect, Reciprocal, Responsive) when interacting with infant.
• Promote age-appropriate and holistic development through engaging and stimulating activities.
• Prioritise the safety and hygiene of all children.
• Assist to conduct curriculum meeting with teachers.
• Handle operation smooth operation for infant bay.
• Enjoy working collaboratively within a team and independently.
• Maintain effective communication with parents and actively engage in parent discussion groups.

Job Requirements:

• Minimum Advanced Certificate in Early Years (ACEY)
• Good communication and interpersonal skills
• Have a passion in teaching infant
• Min 5 years experience

Check out www.abercare.sg for more details

Interested applicants may send in your resume to career@abercare.sg

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504

Job Description & Requirements

As a Call Centre Operator, you'll be the first point of contact in the company for our customers to provide great customer experience.

Responsibilities

• Receive inquiries and ambulance bookings from customers via our hotline.
• Responsible for triaging the calls, providing basic advice, answering customer inquiries, and quoting prices.
• Plan the ambulance teams' daily job roster, work schedule, allocate the job to the most suitable ambulance team and dispatch the team.
• Coordinate and manage 25 to 30 ambulance fleets daily, fast and accurate in despatching assignments by WhatsApp, Digital Apps, and phone calls
• Maintain proper records of the jobs dispatched to ambulance teams.
• Constantly monitoring the progress of the ambulance teams by looking at the GPS
• Other duties: filing and data entry

Requirements

• At least a Diploma holder and 1 year of relevant experience in ambulance or coordination/operations jobs
• Required to work on weekends from time to time, with weekday offs-in-lieu provided.
• Friendly and good at communication skill in English (if know multilingual will be a plus point)
• Good situational awareness, good memory, and be competent in a fast-paced dynamic environment.
• Familiarity with Singapore roads and excellent knowledge of GPS

About Us

ECICS LIMITED' is a leading provider of general insurance solutions in Singapore. With a strong focus on customer service and innovation, we strive to offer our clients tailored insurance products and exceptional support. As a dynamic and forward-thinking organisation, we are committed to the continuous development of our employees and the growth of our business.

As a Customer Outreach Officer (General Insurance) at ECICS LIMITED', you will play a vital role in providing exceptional customer service to our clients. This full-time position is based in the Paya Lebar East Region, where you will be responsible for efficiently handling enquiries, resolving customer issues, and promoting our general insurance products.

Roles & Responsibilities:

• Conduct proactive outbound telesales activities to acquire new and renewal customers for our general insurance products.
• Value-add and create sales urgency to customers for our General Insurance products – Primarily retail motor, commercial motor, maid insurance and other smaller lines of retail products.
• Respond to customer queries professionally and facilitate resolution of problems while anticipating customers’ needs in phone, email and chat.
• Conduct verification checks on all existing customers as per company SOP and regulatory requirements.
• Ensure service quality and professional service conduct including intermediaries support.
• Ensure accuracy, customer information and complete documents are submitted.
• Coordinate with other departments as and when required to onboard cases in a timely manner.
• Compliance with established company policy procedures and guidelines.
• Assist immediate supervisor to prepare any reports and ad-hoc initiatives to improve sales and service strategies.

Qualifications & Requirements:

Basic Qualifications

• GCE O-Level / Diploma or equivalent

• Minimum two (2) years of telesales experience

Licensing & Certifications

• General Insurance certifications in BCP, PGI, and ComGI are preferred 

• Candidates without the certifications may be considered but must obtain them within two (2) months of employment

 Technical & Systems Proficiency

• Proficient in MS Office

•  Familiarity with policy administration system and typical manual referral workflows from UW/Claims history to Quotation is an advantage.

• Experience working in a call centre environment and using telephony systems.

Core Competencies

• Familiarity with General Insurance personal lines products, particularly Motor Insurance

• Strong sales, negotiation, and customer service skills

• Ability to draft professional email responses and communicate effectively with customers and stakeholders 

• Good interpersonal skills, pleasant telephone manner, meticulous in documentation and work fulfilment

• Fluent in spoken and written English; proficiency in an additional local language is an advantage

Epsilon is a global telecommunications business providing network,colocation and voice services. The priority of the business is to develop its data business.

Epsilon has been acquired by  South Korean telecommunications company KT Corp. on September 2021. With Epsilon’s connectivity solutions spanning cloud connectivity, ethernet(DCI), SD-WAN, colocation services and KT’s integrated telecommunications services, customers, and resources. Epsilon is looking forward to expand our presence in the global data connectivity market.

An internal Sales function providing first class support to our Sales Managers and Customers. Supporting in all daily admin tasks and customer communication to help achieve the team and individualtargets of the sale team.

• Administration tasks including updating eStream, quotation modules, raising order forms, capacity checks, distance checks
• Providing internal and Customer support on orders placed via the Epsilon Infiny platform
• Responding to incoming email and phone enquiries
• Assist Sales Managers by helping to coordinate bids and proposals with procurement and sales engineering to ensure that the customer orders are correct as proposed and matches the client expectations
• Obtaining the details for new customers, setting them up on the Entity Management Portal
• Uploading any documents and customer contact information onto the central system.
• Proactive intervention when clients are cancelling services to understand the reasons for the cancellation and counter propose alternatives if possible. Endeavour to mitigate churn
• Ad-hoc administrative duties as required from time to time
• Timely updates, quotes, and proposal to clients
• Accurate administration
• Updating the quotation and Forecasting tool
• Ensuring client contacts and details are up to date in the Entity management portal

Requirements

• Previous telecommunications experience highly desirable
• Strong administrative and organisational skills
• Experience of raising pricing and quotes essential
• Experience of working within a customer facing role is essential
• Excellent communication skills both written and verbal Commercial awareness of the telecomsmarket
• Efficient with Microsoft office packages
• Ability to learn new systems
• Logical and detailed approach to all tasks undertaken

Joining C&C is a distinctive opportunity to develop your career within a successful organization where everyone respects each other and enjoys working together. We recognize your performance in both tangible and intangible ways, by providing you development opportunities and making you feel respected.

The Opportunity

Kick-start your career with our Fast Forward Programme, a full-time structured development programme designed to accelerate your growth in the automotive industry. Through a combination of hands-on experience, structured learning and mentorship from experienced professionals, you will develop valuable skills while gaining exposure to the service standards of a globally recognised automotive brand.

Customer Experience Track

As a Customer Service Hero, you will play a key role in delivering a seamless and memorable service experience for our customers while developing strong communication and relationship management skills.

Customer Support & Communication: Manage bookings, enquiries and complaints professionally while clearly explaining vehicle service or repair needs.

Coordination & Service Follow-Up: Work with the workshop to ensure timely job completion and keep customers updated on progress.

Customer Satisfaction & Improvement: Build trust with customers, gather feedback and assist in improving service processes.

Requirements

• Nitec or Diploma in: Automotive, Engineering, Customer Service, Hospitality or related disciplines
• Strong interest in the automotive industry
• Positive attitude and willingness to learn
• Good communication and the ability to work effectively in a team

About the Company

A member of the Jardine Cycle & Carriage Group, C&C is one of the leading automotive groups in Singapore. We started out in 1899 as a trader in nutmegs and other sundries. In more than 100 years since, we have grown to become a major player in the automotive industry in Singapore, retailing Mercedes-Benz, Mitsubishi, Kia and Citroën passenger cars and commercial vehicles. At Cycle & Carriage, it is more than just the recognition we have earned as being the leader in its class. "Exceptional Journeys" encapsulates our passion for our existence. Bringing together high-performing team members and technical excellence to create people-focused experiences that consistently exceed expectations. Whether it is a customer we serve, an employee that we engage, a brand that we carry, we want to support them in creating exceptional journeys for themselves.

We have a constant mission to strive towards being an Employer of Choice in the countries we operate in. Some of our better performing countries have consistently being recognised for commendable people practices such as:

• HR Asia’s Best Companies to Work Platinum Award in 2025 (11th consecutive year winner)
• Happiest Workplace Award 202
• Finalist in HR Excellence Awards 2016 for Recruitment and Leadership Development;
• Winner of Innovative Talent Acquisition Strategy Award in the Annual Jardine Matheson HR Conference 2016
• Winner of Excellence In Innovative Use of HR Technology in HR Excellence Awards 2017
• Merit for Singapore Health Award as awarded by Health Promotion Board
• Jardine Matheson HR Conference 2017, where we clinched the Best Employer Brand, Best Work-Life Balance and Best HR Team Awards.
• Jardine Matheson HR Conference 2018 for Excellence in Employee Transformation
• Bronze Award in HR Excellence Award 2019 for Excellence in HR Innovation

(You would be notified if you are shortlisted. By submitting your application, you consent to the collection, use and disclosure of your personal data contained in this document by Jardine Cycle & Carriage Limited and its subsidiaries and affiliates, for assessing your career application).

5 days, 8.45am-6pm, 1 half Sat (9.30am-12pm) once in every 3 months

Salary: $2800- $3200, open to negotiate depends on experience

Location: Marymount (577177)

Responsibilities:

• Provide support to the sales department
• Coordinate between customers, transporters, warehouses, and internal teams
• Prepare documentation for import, export, transshipment, and delivery order (D/O) release
• Verify all related costs and charges
• Handle customer enquiries on freight rates, shipment tracking, and related matters
• Liaise with overseas agents and customers to ensure smooth shipment processes

Requirements:

• Min 1-2 years of working experience in freight forwarding is required for this position.