Total 1,187 Manager level Customer Service job vacancies

Our client takes pride in providing top-notch technology education courses to equip every child with programming knowledge and empower them to create change. If you’re keen to be part of a dynamic team in a fast-growing start-up, join their Operations team to be hands-on from day one and work closely with their founding team. This role will expose you to daily operations of managing an ed-tech start-up and facilitate the smooth delivery of our coding programs to students in local and international schools.

Responsibilities & Duties

• Be a key player in the customer acquisition team to onboard new parents to the company's community
• Share the company’s vision and recommend suitable coding programs for students
• Support customer success initiatives like special programmes or competitions, or community events like fireside chats for customer engagement
• Maintain customer relationships and build a strong the company's community. Act as parents’ advocate and manage relationships with them
• Plan lead generation events with key partners like Parent Sharings, trial classes and make sure payment for classes are received
• Work with the teaching team to assess the students and follow up with parents for conversion
• Responsible for handling general administrative duties, e.g. sending out onboarding emails, data entry, sorting out data and research
• Ensure that all customer information is properly documented and updated in our CRM system
• Relationship manager for the company’s community, continue to track the progress of students and maintain relationships with parents

Skills & Qualifications

• Strong communication and problem solving skills
• Fluent in spoken and written Languages.
• Driven, fast learner, proactive and ability to work in a fast-paced environment
• Organized, detail-oriented and ability to manage different projects at once
• Get things done attitude, self-driven
• You are very meticulous and independent, able to set own priorities with time management to complete projects timely

Additional (Good-to-Have!)

• You love to learn and expand knowledge in Computer Science and/or Engineering
• Strong communication and problem solving skills. Open-minded and dynamic
• You are eager to shape the skills and minds of our next generation in equipping them with the right digital skills
• You have prior teaching experience, be it tutoring, or team training

Others:
Location: Lentor Modern or Tampines Hub or Bukit Panjang

(Depends on where you stay)

Working hours: 9am to 6pm (Wed to Sun; weekend work is required)

Salary: S$3.5K to 4.5K + quarterly bonuses / No AWS, VB 1-2 months

Jessie Hoe Huey Miin

CEI Reg No. R1103861

Recruit Express Pte Ltd

EA Lic: 99C4599

Email to jessie@recruitexpress.com.sg

COMPANY DESCRIPTION

Founded in 1976, Home Nursing Foundation (HNF) is a leading charity that provides home healthcare services in Singapore, regardless of our patients' ability to pay. Dedicated to all-round support for our patients, HNF delivers comprehensive care programmes to look after patients' emotional well-being and healthcare needs.Our HNF Wellness Day Care & Rehabilitation Centres offer an array of social activities, social support and holistic healthcare services to help our elderly stay independent in their own community.

RESPONSIBILITIES

Centre Leadership & Operations

• Ensure smooth and efficient operations of the Senior Care Centre(s)

• Maintain high standards of care and programmes that enhance seniors' health, function, and quality of life

• Oversee referrals, assessments, client onboarding, and NMTS/Financial Assistance processes

• Manage staff deployment, rosters, and cross-centre coverage

• Support budget management and cost-effective centre operations

• Ensure accurate documentation, attendance records, claims submissions, and audit readiness

Team Management & Development

• Supervise Centre Managers, Supervisors, and care staff (non-clinical oversight)

• Work closely with clinical professionals (Nurses, Therapists)

• Partner with HR on manpower planning, recruitment, and training needs

• Foster a collaborative and high-performing team culture

Governance, Compliance & Quality Assurance

• Ensure compliance with AIC/MOH service requirements and licensing standards

• Develop, review, and implement SOPs

• Conduct internal audits and investigations when required

• Oversee food safety, hygiene, facilities management, and vendor management

Stakeholder & Community Engagement

• Collaborate with partners to develop programmes and initiatives

• Work with Communications & Development to secure donations, sponsorships, and volunteers

• Build strong partnerships within the active ageing ecosyst

Degree/Diploma in Nursing, Therapy, Social Work, or other relevant care profession (advantageous)

We are seeking an experienced and dynamic Lead Centre Manager to oversee the operations of our Senior Care Centre. This leadership role is responsible for ensuring high-quality care delivery, regulatory compliance, operational excellence, and strong stakeholder partnerships. The incumbent will report to the Head, Regional Services and should possess the following:

• At least 5 years of experience managing health or community care services, with supervisory responsibilities

• Degree/Diploma in Nursing, Therapy, Social Work, or other relevant care profession (advantageous)

• Certifications in food safety, fire safety, or facilities management are advantageous

• Strong leadership, communication, and stakeholder management skills

• Analytical, approachable, and collaborative working style

If you are passionate about community care and senior services, and ready to lead a multidisciplinary team, we welcome your application.

[Order Number: 1493164-R]

Responsibilities

• Lead and manage a team of service technicians to deliver reliable maintenance and repair services
• Oversee service schedules and project timelines to ensure timely and efficient execution
• Engage with customers to understand requirements and provide effective technical solutions
• Analyse service performance and implement process improvements to enhance efficiency and quality
• Collaborate with engineering and sales teams to support product development and project delivery
• Ensure full compliance with safety, quality, and regulatory standards

Requirements

• Minimum 8 years of experience in service or maintenance management within the electrical/electronic engineering industry
• Strong technical knowledge of electrical and electronic power systems

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Tan Sin Rou

EA Personnel Registration Number: R22106434

EA License no.: 07C5771

Why This Role? Why Now?

Customer experience is transforming through AI-driven innovation. At Zendesk, we don’t just embrace this change — we lead it. As visionary architects of our AI-powered Resolution Platform, AI Success Strategists shape and deliver long-term AI success for our customers. This role transcends technical deployment; it is about owning the strategic AI roadmap, maximizing business impact, and builds executive partnerships from day one so AI initiatives start strong and scale predictably.

Mission

You will own end-to-end delivery of customers’ AI roadmaps: translating product capabilities into clear business strategies, defining a long-term AI vision, aligning internal and external teams, and driving execution from initial adoption through sustained expansion. Your success is measured by high customer satisfaction, increased automated resolution usage, and improved retention—while orchestrating the right mix of product, services, and partner resources. You will lead structured discovery and success-planning engagements that create measurable playbooks and milestones early in the lifecycle.

Overarching Objective For The Role: 

• Accelerate customers’ time‑to‑value by driving adoption and operational excellence for Zendesk AI solutions, ensuring customers realize measurable business impact from initial deployment through scale

• Own customers’ multi‑year AI roadmap and execute cross‑functional delivery—aligning Product, Services, Sales, and Partners to scale safe, sustainable AI programs

• Deliver quantifiable commercial outcomes—protect renewals, grow account expansion, and translate AI adoption into predictable revenue and retention improvements

How You’ll Make an Impact

Strategic Responsibilities

• Full Ownership of AI Roadmap Delivery: Lead the design, planning, and execution of comprehensive AI adoption and expansion roadmaps for key customers, ensuring alignment to their broader business goals and customer success vision.

• Design Authority: Serve as the design authority for customers’ AI deployments — lead solution design reviews, ensure deployments align with the latest best practices and collaborate with Professional Services on integration and configuration guidance. For complex agent implementations, coordinate troubleshooting and technical escalations with Professional Services, Product and Engineering to resolve blockers quickly.

• Long-term AI Vision & Business Strategy: Partner with executive stakeholders to co-create and refine a forward-looking AI strategy that anticipates market trends and customer needs. Serve as the primary AI thought leader and trusted advisor throughout the engagement lifecycle.

• Internal and External Stakeholder Alignment: Dedicate effort to internal cross-functional collaboration, aligning Product, Professional Services, Sales, Success, and other teams to deliver on the AI roadmap. 

• Serve as the Engagement Lead: Coordinate and sequence activities, identify and escalate risks early, and ensure the right technical, product, and services resources are engaged at the appropriate times.

• Sustain Engagement & Mutual AI Roadmap: Maintain recurring outcome-driven cadences and mutual AI Roadmap that define strategic goals, shared initiatives, measurable success, and a roadmap to maximize value and secure renewal.

• Channel & Adoption Strategy: Own the channel strategy for AI solution dissemination and adoption, balancing direct customer delivery with channel enablement and partner engagement.

• Measure and Drive Impact: Utilize data-driven insights to track AI adoption, resolution metrics, and gross revenue retention improvements. Continuously refine strategies to optimize outcomes and customer satisfaction.

• Responsible AI & Compliance: Confidently advise customers on ethical AI practices, data governance, and compliance considerations — framing use cases within safe, explainable, and policy‑aligned guardrails.

What You’ll Need to Succeed

Strategic Skills & Expertise

• Project & Program Management: Proven ability to orchestrate multi-phase technology adoption projects, managing diverse teams and timelines with clarity and agility.

• Product and Technical Knowledge: Product expert who assesses customers' use case automation potential and technical readiness (generative AI, integrations, authentication), helps craft user journeys and translates features into value. Liaise with ProdDev teams to remove blockers for adoption, implement fixes and provide feedback on (beta) features.

• Business & Strategic Acumen: Demonstrated skill in aligning AI solutions to customer business challenges, driving revenue growth, and influencing executive decision-making.

• Consultation & Communication: Strong stakeholder engagement skills—whether customer executives or internal teams—to advance AI adoption and sustain strategic partnerships.

• Analytical & Outcome-Focused: Strong analytical capacity to interpret adoption data, develop predictive health scores, forecast retention/expansion, and translate metrics into prioritized action plans.

• Forward-Thinking & Pragmatic: Visionary in embracing AI’s potential with a grounded, realistic approach to execution—balancing innovation with practical delivery feasibility.

Qualifications

• Must have a minimum of 12+ years of related experience in Customer Success / Experience, 3+ years of AI related experience

• Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS — either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting

• Demonstrated experience in using adoption and health analytics to forecast churn and expansion; surface early risk signals and recommended mitigations to secure retention and growth.

• Bachelor’s degree in Business, Computer Science, Engineering, or related field; advanced degrees; certifications in AI strategy or project management preferred.

• Experience managing AI or software adoption programs with demonstrated impact on business metrics such as retention or satisfaction.

• Demonstrated experience designing and executing success plans or roadmaps that drive measurable customer outcomes

• Excellent program management and cross-functional influence skills.

• Familiarity with emerging AI trends is a plus

• Ability to distill complex AI concepts for diverse audiences, especially executive stakeholders.

Great to have

• AI Domain Expertise: Deep understanding of AI capabilities within Zendesk’s platform, not necessarily hands-on technical, but sufficient to translate product features into business value and strategic initiatives.

COMPANY DESCRIPTION

Founded in 1976, Home Nursing Foundation (HNF) is a leading charity that provides home healthcare services in Singapore, regardless of our patients' ability to pay. Dedicated to all-round support for our patients, HNF delivers comprehensive care programmes to look after patients' emotional well-being and healthcare needs.Our HNF Wellness Day Care & Rehabilitation Centres offer an array of social activities, social support and holistic healthcare services to help our elderly stay independent in their own community.

RESPONSIBILITIES

Administration & Facilities

• Oversee the overall operations and performance of a cluster of Active Ageing Centres (AACs) and directly manage the AAC @ Serangoon - including its day-to-day administration, programmes, and community caf - to ensure smooth, safe, and engaging service delivery for seniors.
• Lead and support a team of AAC Supervisors to foster well-being and a supportive team culture.
• Assist HOD in staff recruitment and training of the team.
• Work collaboratively with AAC supervisors to align practices and maintain consistent service standards across Centres.
• Ensure operational compliance through the development and review of standard operating procedures, contingency and emergency plans, in line with prevailing policies.
• Manage incidents, audits, public enquiries and feedback, and related documentations.
• Monitor centre statistics (attendance, submission of reports on attendance to programmes, befriending statistics) and ensure timely, accurate reporting to management and authorities (e.g. AIC/MOH).
• Coordinate facility maintenance, procurement, vendor management, ensuring timely resolution of operational issues and cost-effectiveness.
• Plan manpower deployment across centres to ensure optimal resourcing and coverage.

Community Caf Management

• Oversee the daily operations of the community caf
• Guide the team in caf management, budgeting, procurement, supplier management and volunteer engagement.
• Review caf performance, financial accountability and sustainability to ensure alignment with HNF's community engagement goals.

Centre Service Planning, Implementation and Evaluation

• Manage the planning and implementation of outreach and engagement initiatives to residents in the AAC service boundary.
• Support innovation and local relevance in programme design
• Oversee the befriending and buddying programme
• Promote the Asset-Based Community Development approach to recruit, train and activate residents as community champions and volunteers.
• Oversee volunteer management, including recruitment, training and maintenance of an updated database.
• Lead programme evaluation efforts to assess outcomes and identify areas for improved effectiveness.

Referral Coordination and Community Partnership

• Strengthen relationships with community partners, volunteers and donors to advance AACs' objectives through collaboration and resource mobilisation.
• Build and maintain strong partnerships with healthcare and community stakeholders (e.g. Polyclinics, GPs, SSO, SGO) to facilitate seamless service referrals and integrated care.
• Represent HNF at sub-regional and inter-agency platforms such as ICCS (Integrated Community Care Services), contributing to collaborative planning.
• Support the coordination of cross-centre initiatives and ensure alignment with HNF's organisational goals and community strategies.

Diploma or Degree in Social Work, Gerontology, Nursing or Healthcare related

We are looking for a Lead Centre Manager to lead a cluster of Active Ageing Centres (AACs) in HNF. The incumbent will report to the Head, Centre-Based Services and should possess the following:

• minimum 5 years of relevant work experience and has proven experience in team leadership, operations management, and stakeholder engagement.
• prior experience in cafe/restaurant management (will be advantageous) as the AAC under the Manager's direct charge will have a community cafe.
• approachable and enjoy engaging and working with seniors

You'll make a difference in many lives, and while challenging, the job offers a sense of personal fulfilment like no others. Embark on a meaningful career with HNF today!

半導体製品の開発においては、自社保有リソースに加えて、社外3rd Party技術の活用が必須です。製品開発拠点のグローバル展開が進むなか、取引のハブとして調達部門への期待が高まっています。本ポジションでは、社内外関係者との連携を進め、調達戦略の企画、実行を強化を目的とします。

【業務内容】
・半導体製品開発に必要な技術、エンジニアリングリソースの調達業務。具体的には、CPUをはじめとするIP、設計支援ソフトウェア（EDA）のライセンス契約。設計業務の社外委託契約を担当します。
・ライセンス契約では、欧米を中心とする海外取引先が多く、社内関係部門と連携しながら、契約条件交渉を進めます。
・設計業務委託では、日本国内に加え、インドなどのオフショア先が主な取引先になります。
 

Position Summary

The Regional Cost Manager will lead the commercial, cost planning, procurement and financial governance functions for multiple data centre projects across the ASEAN region. This role oversees full pre‑contract and post‑contract cost management, ensures commercial alignment across markets, and provides strategic cost advice to senior stakeholders. The position requires strong technical competency in CSA and MEP cost structures, fast‑track project delivery, and experience with highly coordinated environments typical of data centre construction.

• Lead cost planning and budgeting for regional data centre projects, including CSA and MEP packages.
• Manage full tender and procurement cycles, from RFQ issuance to bid evaluation and contract award.
• Oversee progress valuation, change management and VO assessments, ensuring commercial accuracy and compliance.
• Maintain regional cost benchmarks, market intelligence and cost databases for mission‑critical systems.
• Provide monthly cost reports, forecasts, cashflow updates and risk analysis to senior stakeholders.
• Review and certify contractor progress claims and final accounts across multiple markets.
• Collaborate closely with project directors, engineers, design consultants, and finance teams to ensure consistent commercial governance.

• Mentor and develop a high-performing support team, ensuring continuous training, clear goals, and efficient operations.
• Oversee issue resolution, optimize workflows, and implement proactive strategies to enhance customer satisfaction.
• Streamline support processes, leverage automation, and ensure compliance with security and industry standards.
• Stay ahead of industry trends, manage risks, and drive continuous improvements in service reliability and performance.

Requirements:

• Degree in IT/Cyber Security or equivalent.
• Certified in CompTIA A+, Azure Admin, AWS Solutions Architect, CCNA, ITIL, ScrumMaster, or Six Sigma.
• At least 5 years of hands-on experience in IT support or management, resolving issues in software, hardware, networking, and cloud environments.
• Proficient in OS (Windows, Linux, macOS), Networking (DNS, DHCP, firewalls, VPNs), Cloud (AWS, Azure, Google Cloud), Helpdesk (Zendesk, Freshdesk), CRM (Salesforce), and Monitoring Tools (Nagios, SolarWinds, Datadog).
• Knowledge of ITIL frameworks or similar.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

We are seeking a highly motivated and customer-focused Customer Service Manager to join our team in the Jurong East West Region. In this fulltime role, you will be responsible for overseeing the delivery of exceptional customer service across our transportation operations, ensuring our clients' needs are consistently met and exceeded.

What you'll be doing

1. Manage a team of customer service officers to deliver high-quality, responsive support to clients

2. Develop and implement customer service strategies, policies, and procedures to enhance the overall customer experience

3. Monitor and analyse customer feedback, identifying areas for improvement and driving initiatives to address customer pain points

4. Collaborate cross-functionally with operations, sales, and other departments to ensure seamless service delivery

5. Provide training and coaching to customer service staff to continuously improve their skills and knowledge

6. Maintain a thorough understanding of the company's transportation services, industry regulations, and client requirements

7. Generate and analyse customer service performance metrics, and report on key insights to drive data-driven decision making

8. Assist in all aspects of accounts receivables process including billing, issuance of debit notes and credit notes and checking of invoices

9. Ensure all billings accruals and payments are made on time and generate invoices for posting to customers

10. Monitor job and provide timely updates for shipment, including updating of container details into system

11. Advise customers on delivery schedule / inventory

12. Oversee and monitor progress of job orders and shipments

13. Maintain business relationship with customers and responsible for customer management at a higher level

14. Maintain networking with other departments with relating to executing of job orders

15. Assist in permit declaration for job orders when required

16. Propose improvement plans for the team

17. Assist in RFQ, ad-hoc quotation or commercial rates requests

Requirements

 1.     Degree or diploma in logistics, supply chain management, business or related field

2.    5 years of experience in a customer service management role, preferably within the transportation or logistics industry

3.     Able to lead a team of customer service staff

4.     Competent in SAP preferred

5.     Proficient in problem-solving, decision-making, and conflict resolution

6.     Ability to deliver feedback in both verbal & written manner

 Others Information:

 1.     Alternate Saturday

2.     Company Transport from Jurong East

3.     Medical, dental & insurance benefits

4.     Daily meal subsidy

This position reports to the director. Bowen Education Centre Pte. Ltd. is committed to an employee-orientated, high performance culture that emphasises empowerment, quality, continuous improvement, and the recruitment and on-going development of a superior workplace.

Job Highlights

·       Join a vibrant tuition centre community at Hougang MRT.

·       Competitive base salary + Performance Bonus for strong teaching performance.

·       Permanent role with long-term career growth and employee benefits.

·       Inspire young learners at Primary & Secondary levels with your passion for teaching.

Specific Responsibilities

1. Teach Chinese language lessons aligned with MOE syllabus (Primary & Secondary Level)

2. Create educational materials to further demonstrate subject matter to be covered in tutoring sessions to deliver structured, engaging enrichment classes.

3. Create a dynamic, interactive classroom that sparks student interest.

4. Monitor progress, provide feedback and update parents regularly.

5. Support centre operations and events.

6. Able to work evening and weekend

Requirements

• ·       MUST have 3 years or more experience teaching Singapore Primary 6 PSLE & Secondary O Level Chinese.
  

  ·       Certified and passionate educator with strong classroom presence.
  

  ·       Proficiency in Chinese (spoken & written) required; English preferred.
  

  ·       Bachelor’s Degree in Chinese Language or related field preferred.
  

  ·       Familiar with MOE standards, able to design effective lesson plans.
  

  ·       Patient, caring, responsible, and positive personality.
  

  ·       Strong communication skills with students and parents.
  

  ·       Singaporeans or Permanent Residents preferred.
  

  ·       Basic computer skills (MS Word, internet).
  

Ready to Make A Difference?

Bring you passion for teaching Chinese to Hougang Central and inspire the next generation of learners. Apply today!

Sales Manager (Music School Group)

Responsibilities

• Lead sales performance across the team

• Set targets, manage pipelines, and drive enrolment growth

• Coach and manage sales and customer service teams

• Analyse sales data and improve conversion strategies

• Collaborate with management and marketing on growth initiatives

Requirements

• 3-5 years of sales experience with leadership exposure

• Strong English communication and presentation skills

• Results-driven with people management capability

• Able to work on weekends and peak enrolment periods
  

  
  We appreciate your interest and look forward to reviewing your application. Due to high application volume, only shortlisted candidates will be contacted — thank you for your understanding!

  WeCruit Pte Ltd | EA License No. 20C0270

  EA Personnel: Tan Soon Hock (Steven) | Registration No. R1109889

About Aureus Group

Established in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities.

Aureus has transformed a traditional brick-and-mortar service into a cutting-edge business featured in Forbes, Business Times, Straits Times, and Channel News Asia. Aureus Group, the parent company of Aureus Academy, has been ranked 4th in the “Singapore’s Fastest Growing Companies” survey conducted by The Straits Times and Germany-based global research firm Statista.

Company Mission/Vision

The Aureus Group’s Mission/Vision is to become the undisputed leader of Creative Arts Education globally by Sep 2025 and to make Aureus the first brand/activity of choice in any market or segment we operate in.

About the Role

Aureus Group is looking for Centre Managers who can lead and mentor a team of Customer Service Executives in the direction of working towards the company goals. They need to be equipped with strong organization and sales skills, with extensive product knowledge and able to provide excellent customer service in order to ensure that he/she can promote the company and our programmes effectively.

Job Responsibilities:

• Conduct assigned number of outgoing sales calls daily
• Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth
• Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management-assigned targets
• Answer all incoming phone calls and emails in a timely and professional manner
• Conduct sales activities and events to support the team with lead generation and conversions
• Retain existing customers through effective problem solving and ensure that all team members uphold the highest quality of service standards at all times
• Ensure desirable centre growth by providing excellent customer service and mitigate student turnover
• Maintain or exceed assigned closure or conversion rate target for all trials to enrolments to ensure maximum output from leads.
• Plan, manage, and execute teacher growth plans in order to achieve monthly teacher targets assigned by the management for respective centre
• Performing any other duties and responsibilities as assigned by the Management
• General Administration

Hiring Criteria:

• At least 2-3 years’ experience in the customer service field, with at least 1 year in a manager-level position
• Must be available to work retail hours and on both weekends
• Strong sense of adaptability and leadership
• Strong proficiency in written and spoken English (Being bilingual/trilingual would be an advantage)
• Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre
• Positive, extroverted, and outgoing personality with the passion for customer service

Perks and Packages:

• Gross Salary of $4,000 - $4,500
• Various Performance and Incentive Bonuses
• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided

Facility Manager – Roles & Responsibilities

A Facility Manager is responsible for the overall management, maintenance, and smooth operation of buildings and facilities, ensuring a safe, efficient, and well-maintained environment.

1. Operations Management

• Oversee daily facility operations, including cleaning, maintenance, security, and support services
• Ensure all services are delivered as per client requirements and service standards
• Manage scheduling, manpower planning, and resource allocation

2. Maintenance & Repairs

• Supervise preventive and corrective maintenance of equipment, systems, and infrastructure
• Coordinate with vendors and contractors for repair works
• Ensure minimal downtime and quick resolution of issues

3. Staff Supervision

• Manage and supervise cleaning staff, technicians, and support personnel
• Conduct training, attendance monitoring, and performance evaluations
• Ensure proper grooming, discipline, and adherence to company policies

4. Health & Safety Compliance

• Ensure compliance with workplace safety regulations and standards
• Conduct regular inspections and risk assessments
• Implement safety procedures and emergency response plans

5. Quality Control

• Monitor service quality and ensure standards are consistently met
• Conduct routine audits and inspections
• Address client feedback and implement improvements

6. Client Relationship Management

• Act as the main point of contact for clients
• Handle client queries, complaints, and service requests
• Maintain strong professional relationships and ensure client satisfaction

7. Vendor & Contract Management

• Manage third-party service providers and suppliers
• Ensure vendors meet contractual obligations and service levels
• Monitor costs and approve invoices

8. Budgeting & Cost Control

• Prepare and manage facility budgets
• Monitor expenses and optimize operational costs
• Ensure cost-effective procurement and resource utilization

9. Reporting & Documentation

• Maintain records of operations, maintenance, and incidents
• Prepare regular reports for management and clients
• Ensure proper documentation of compliance and audits

We are looking for a detail-oriented and proactive Administrative Support Manager - F&B Operations to support the day-to-day administrative and operational functions within our Food & Beverage department. This role plays a key part in ensuring smooth operations, compliance, and effective coordination across teams.

Key Responsibilities

Administrative Support

• Manage administrative functions within the F&B department, including scheduling, calendar management, and coordination of meetings for the management team.
• Prepare reports, memos, and correspondence related to F&B operations.
• Handle internal and external communications to support smooth workflow and coordination.

Operational Coordination

• Support the execution of daily, weekly, and monthly operational plans, as well as ad-hoc projects when required.
• Monitor inventory levels, coordinate ordering of supplies, and ensure stock is maintained at appropriate levels.

Budget & Financial Support

• Assist with budget preparation, expense tracking, and reporting in accordance with client requirements.
• Prepare and maintain financial documentation such as invoices, receipts, and payroll-related records.
• Support cost control initiatives and identify opportunities for improved cost efficiency.

Compliance & Quality Assurance

• Ensure F&B operations comply with health and safety standards, company policies, and relevant regulatory requirements.
• Track equipment maintenance schedules, coordinate servicing, and report operational issues in a timely manner.
• Assist in audit and inspection preparation by ensuring documentation is accurate and readily available.

Customer Service & Stakeholder Management

• Act as a liaison between the F&B department and guests or clients, handling administrative queries professionally.
• Manage customer feedback and complaints promptly, ensuring proper follow-up and resolution.

Requirements

• Diploma or equivalent qualification in Hospitality, Business Administration, or a related field.
• Prior experience in F&B, hospitality, or operations support will be an advantage.
• Strong organisational and communication skills with attention to detail.
• Ability to multitask and work effectively in a fast-paced environment.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Work location: Changi Business Park

Why Join Us

• Exposure to end-to-end F&B operations.
• Dynamic and supportive working environment.
• Opportunities for learning and career development.

Responsibilities:

• Take ownership of all Host Automation-related topics within the product marketing function.

• Lead requirements engineering for customer-driven and strategic factory automation projects.

• Manage the end-to-end execution of customer-specific projects within the automation and host integration domain, from pre-sales activities through to final customer acceptance.

• Collaborate with R&D software development teams to align and clarify requirements, while providing support during implementation and overseeing final approval of related software features.

• Develop technical documentation for customers related to host integration and automation.

• Serve as the internal subject matter expert and key point of contact for Automation and Host Integration

• Design and deliver internal training sessions (including training materials) for CPMs, Project Managers, and Sales teams to build foundational understanding of concepts.
  

Requirements:

• Bachelor’s or Master’s degree in Computer Science, Electrical Engineering, Technical Information Technology, Physics, or a related field

• Minimum 8 years of relevant experience, particularly in factory automation

• Demonstrated professional experience with a background in software and/or IT systems

• Strong experience engaging directly with various customer stakeholders

• Proven expertise in requirements engineering and project management

• Familiarity with SECS/GEM and SEMI standards
  

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send to engg1@talenttradersg.com

EA License No: 13C6305

Reg. No.: R1985234 (GOH HOOI MING)

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