Total 1,205 Manager level Customer Service job vacancies

Job Description

• Industry/ Organization Type: Wholesales and Retail Clothing Industry
• Position Title: Sales & Retail Support Manager
• Working Location: Central – Bugis (Walking distance from the company to MRT)
• Working Hours: 5 days / Mon-Fri: 8.45am-5.30pm
• Salary Package: Up to SGD 5000 + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Identify and curate attractive product assortments to propose to external stakeholders in support of in-store events.
• Conduct market research and recommend new business opportunities and ideas for service improvements to drive profitability.
• Ensure service and operational excellence by establishing and enforcing organizational standards across the sales team.
• Deliver product training to Retail Promoters and ensure they are equipped with the necessary product knowledge.
• Ensure the sales team adheres to the company's SOPs and policies.
• Oversee product displays and POP (Point of Purchase) materials, including price and product tags, ensuring compliance with company and departmental store guidelines.
• Maintain strong relationships with internal and external stakeholders by providing timely support, guidance, and communication.
• Prepare and present weekly, monthly, and ad-hoc reports by collecting, analyzing, and summarizing relevant data.
• Monitor and manage healthy inventory levels across retail stores.
• Assist with stock movements and event setups (e.g., setting up wagons), including the flexibility to travel between stores as needed.
• Mentor and support the sales team by providing solutions, answering procedural and technical queries, and promoting skills development.
• Oversee daily retail operations including inventory processing, logistics coordination, and team support including weekends when necessary.
• Develop and implement sales strategies, collaborate closely with the sales team to meet targets, and lead monthly sales meetings.
• Support the Merchandising Team with stock-taking activities and ensure compliance with company SOPs related to stock movement.
• Carry out any other ad-hoc duties as assigned.

APPLY NOW!!!

• Min.3 years of working experience as a Sales manager in the retail industry
• Proven background in retail sales, preferably with experience managing retail outlets or department store counters
• Candidates with prior experience overseeing departmental counters in major retail establishments such as Takashimaya, CK Tangs, or Isetan will be highly preferred
• Proficient in Microsoft Office (Especially Excel and PowerPoint), PS (Photoshop) or Al (Adobe Illustrator) will be added advantage
• Must be willing to work late hours when required, especially during event setups and teardowns.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #79648 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

• Well established company
• Basic $ 4000 - $4800 + Variable Bonus
• Excellent Welfare and Benefits + Career Progression
• Working location: Changi
• Working Days: Monday – Friday
• Working Hours: 9am – 6pm

Job Responsibilities:

• Improve customer service experience, create, engaged customers and facilitate department growth.
• Negotiate best rates with airlines and agents for interest of company.
• Negotiate best offer to client in interest of company.
• Take control of customer’s issues and follow problems through to resolution.
• Set a clear mission and deploy strategies focused towards that mission.
• Develop service procedures, policies and standards.
• Keep meticulous records and document customer service actions and discussions.
• Analyze statistics and compile accurate reports.
• Build excellent relationship with carriers, clients and service providers.
• Keep ahead of industry’s developments and apply best practices to areas of improvement.
• Control resources and utilize assets to achieve qualitative and quantitative targets.
• Adhere to and manage the approved budget.
• Maintain an orderly workflow according to priorities.
• Share information with management on customers and market conditions.
• The list of duties and responsibilities outlined above is representative and not a complete and detailed list of tasks which may be performed.

Job Requirements:

• Minimum 4 years’ experience in freight forwarding or logistics, with at least 2 years in a supervisory or managerial role
• Strong knowledge of air, sea, and road freight operations
• Excellent customer service, communication, and problem-solving skills
• Proven leadership and team management experience
• Ability to handle pressure, prioritize tasks, and meet deadlines
• Proficiency in freight management systems and MS Office
• Strong commercial awareness and customer-focused mindset

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

Job Summary

The Logistics, Inventory & Customer Interface Track Leader plans and coordinates logistics, scheduling, inventory management, and customer interactions within the terminal to ensure efficient operations, accurate inventory control, and compliance with safety and regulatory standards.

Responsibilities

• Plan and coordinate vessel berthing schedules and jetty operations to maximize terminal efficiency and minimize delays
• Manage truck loading and unloading schedules to ensure timely and smooth operations
• Act as the primary liaison between customers, operations teams, and stakeholders to facilitate communication and issue resolution
• Oversee inventory management by monitoring stock levels, product movements, and performing reconciliations to maintain accuracy
• Ensure accurate product accounting, documentation, and timely reporting to support operational transparency
• Collaborate with operations teams to assess feasibility and ensure safe execution of scheduled activities
• Optimize terminal capacity, tank utilization, and turnaround times for vessels and trucks to improve throughput
• Monitor and control logistics-related costs, including minimizing demurrage charges
• Coordinate with external stakeholders such as shipping agents, surveyors, and regulatory authorities to ensure compliance and smooth operations
• Enforce adherence to safety, environmental, and regulatory standards (SSHEQ) within all logistics activities
• Prepare and submit periodic reports detailing logistics performance and inventory status for management review
• Identify potential supply chain risks and develop contingency plans to mitigate disruptions
• Support billing verification and reconciliation processes to ensure accuracy and accountability
• Lead continuous improvement initiatives to enhance scheduling efficiency, inventory accuracy, and customer satisfaction

Job Requirements & Qualifications

• Degree or Diploma in Logistics, Supply Chain, Engineering, or a related field.
• Minimum 5 years of experience in a logistics management role within the oil, petrochemical, or related industry, or at least 10 years in scheduling or inventory coordination roles.
• Strong knowledge of vessel, jetty, and truck scheduling operations.
• Familiarity with inventory management and product accounting systems.
• Good understanding of terminal operations and constraints.
• Strong communication, coordination, and stakeholder management skills.
• Self-driven with excellent planning and organizational abilities.

Contact #: (88171099)

Position summary:
The Restaurant Manager/F&B Executive performs and directs overall restaurant daily management. Directs staff to ensure that food safety, product preparation, and cleanliness standards are maintained. Maintains standards of restaurant safety and security. Recruits staff and oversees training program. Responsible for inventory and money control systems – may establish inventory schedules. Responsible for local marketing initiatives – may contact prospective guests to promote sales. Maintains business records. Exceptional leadership, management skills and excellent guest service are the major component of this position.

Experience in restaurant operations (5 years), preferably with managerial experience. Requires excellent communication skills, ability to deal with all levels of team members. Computer knowledge is desirable. Must be able to work any area of the restaurant when needed and to operate a computerized POS system/cash register. Position requires bending, standing, and walking the entire workday. Must have the ability to lift 10 kg frequently and up to 20 kg occasionally. Must have the ability to work a min of 50 to 60 hrs per

Operation manager (Bereavement Service)

• Office Location: Geylang Bahru, Singapore
• Working Hours: Mon – Fri/Sat 8.00am – 5.00pm
• Monthly Salary: basic up to $5500 + Variable Bonus (VB)

Company Overview

The company is a long‑established provider of services, with a strong heritage built over many years. It has grown into a group offering a range of products and services designed to meet diverse customer needs. With multiple brands and offices, the company continues to focus on delivering quality, care, and reliability to the communities it serves.

Responsibility

• Lead daily operations by conducting morning briefings, coordinating with Team Leaders, and ensuring smooth execution of funeral service activities.

• Manage service scheduling and operational reporting, including preparing monthly standby and shift rosters and providing budget updates to the Finance Department.

• Monitor service quality and client feedback, addressing concerns from families and internal teams while ensuring services are conducted in accordance with required rituals, customs, and company standards.

• Improve operational processes and documentation by reviewing SOPs, templates, forms, and workflow systems in collaboration with Team Leaders.

• Support HR and staff welfare initiatives, including managing leave approvals, overtime, recruitment support, and maintaining staff morale and well-being.

• Ensure compliance with company policies and oversee compensation matters while carrying out additional operational duties as required.

Requirements

• At least 5 years of management experience
• Possess a valid Singapore Class 3 driving license
• Willingness to work overtime and perform night standby duties when required.
• Candidate who can start immediately or within short notice will be preferred

We regret to inform you that only shortlisted applicants will be notified.

Recruit Lync Pte Ltd | EA License Number: 22C1000

Chen Hoe Nam | EA Personnel License: R25158678

Job Description

• Industry/ Organization Type: Freight Forwarding
• Position Title: Head of Indoor Sales & Customer Service
• Working Location: Paya Lebar
• Working Hours: 5 Days, Monday - Friday (9am – 6pm)
• Salary Package: Basic Salary + AWS
• Duration: Permanent

Key Responsibilities

• Manage sales support and indoor sales activities for local customers, ensuring smooth service delivery.
• Handle daily requests related to Air & Ocean Freight (Import/ Export) and prepare quotations from start to finish.
• Develop tailored solutions and competitive pricing for project cargo, oversized shipments, and container optimization.
• Support RFQs and cross-border trucking arrangements between Singapore and Malaysia with the customer service team.
• Cooperate with management on indoor sales activities.
• Manage inquiries from key accounts, including Oil/ Drilling & Gas industry and furniture trading companies in Singapore.
• Monitor overseas requests and issue quotations when required, while ensuring agent requests are properly addressed.
• Assist the General Manager in overseeing customer service and sales support functions across operations.
• Other duties as directed by management.

APPLY NOW!!!

• Diploma/Degree in Business, Logistics, or related discipline.
• Minimum 3 years of experience in sales support, customer service, or freight forwarding.
• Strong communication and problem-solving skills with ability to liaise confidently with clients and management.
• Proficient in Microsoft Office applications, especially Excel for quotations and reporting.
• Knowledge of Air & Ocean Freight operations and project cargo handling.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #81916 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Description:

Promach Pte. Ltd. is seeking a Construction Project Manager to oversee projects involving Data Centre environments, building services systems, and fit-out works. The role requires coordination of construction, mechanical (ACMV), and electrical systems, with understanding of Data Centre operational requirements, ensuring smooth execution of upgrading, installation, and commissioning works.

Key Responsibilities:

• Manage end-to-end execution of Data Centre and fit-out projects
• Coordinate site activities involving ACMV, electrical, and builder works
• Oversee installation, testing, commissioning, and troubleshooting of systems
• Support works related to cooling systems (CRAC / chiller), electrical infrastructure, and facility systems
• Coordinate with stakeholders on Data Centre requirements, including cooling, space usage, and infrastructure coordination
• Support project execution involving electrical infrastructure, including UPS systems, critical power distribution systems, battery replacement and upgrading works, and standby generator (genset) installation, erection, testing, and troubleshooting
• Coordinate works related to leak detection systems and monitoring systems within critical environments
• Manage subcontractors, vendors, and internal teams
• Ensure compliance with safety, quality, and project timelines
• Prepare method statements, risk assessments, schedules, and progress reports
• Support works carried out in live or operational environments with proper planning

Requirements:

• Degree or Diploma in Engineering, Building Services, Facilities Management, Information Technology, or related fields
• Minimum 5 years of relevant experience in construction, building services, or Data Centre projects
• Experience or exposure in one or more of the following areas:HVAC / ACMV systems (e.g. CRAC, chiller systems)Electrical systems (e.g. UPS, power distribution, generator systems)Fit-out / A&A / upgrading worksTesting, commissioning, or troubleshooting works
• Basic understanding of Data Centre environments or critical facilities operations
• Ability to coordinate multiple disciplines and manage site teams
• Familiar with Singapore safety and construction practices

Preferred Skills:

• Experience in Data Centre or mission-critical projects
• Knowledge of facility operations or infrastructure systems
• Strong coordination and troubleshooting skills

Join our team and be part of the continued success of Bali’s largest integrated resort.

We offer an exciting career opportunity for an individual with the following details:

Summary of Responsibilities:

• Review and confirm all Banquet Event Orders (BEOs), rundowns, and function sheets to ensure readiness.
• Lead pre-event briefings with involved teams to align operational standards and expectations.
• Lead setup and execution of MICE, conferences, weddings, and social events.
• Ensure full adherence to BEOs and rundowns, including room layout, AV, décor, signage, and timing.
• Inspect setups for quality and brand standards; coordinate corrections as needed.
• Manage live event flow, transitions, and real-time adjustments with minimal disruption.
• Act as on-site liaison for clients, anticipating needs and addressing requests.
• Coordinate across departments (Banquets, AV, F&B, Security, Engineering) for seamless execution.
• Conduct post-event internal debriefs to capture lessons learned.
• Perform client follow-ups within 24 hours to gather feedback, address concerns, and identify opportunities for return business.
• Support revenue objectives by delivering flawless execution, enhancing client perception, identifying opportunities to enhance guest experience, and collaborating with Sales & Catering teams on follow-ups.
• Maintain professional and courteous relationships with clients, vendors, and internal stakeholders while upholding AYANA’s luxury service standards, cultural sensitivity, safety protocols, and sustainability commitments.

• Indonesian citizen only.
• Diploma or degree in Hospitality, Events, Tourism, or related field.
• 3–5 years experience in banquet, conference, or event operations within a luxury hotel/resort.
• Strong knowledge of event SOPs, facility management, and operational flow.
• Proven team leadership and coordination skills.
• Excellent communication and interpersonal skills.
• Strong organizational skills to manage multiple events under tight timelines.
• Knowledge of health, safety, hygiene, and sustainability regulations.
• Proficient in Microsoft Office and hotel/event systems (Opera, Delphi, or similar).
• Flexible availability including weekends, public holidays, and peak seasons.
• Fluency in English; Bahasa Indonesia preferred.

Purpose of Position

We are looking for a dynamic Sales Manager - Service to lead our sales function in Sunshine West VIC, driving revenue growth, strengthening customer partnerships and developing a high-performing team.

This is a fantastic opportunity for an experienced sales leader with a technical mindset to take ownership of a thriving territory and shape its future.

About the Role

As the Sales Manager - Service, you will lead and develop the service sales team while driving growth across our service portfolio. You will manage the sales pipeline, build strong customer relationships, and ensure consistent achievement of revenue targets.

You will also play a key role in shaping the sales strategy, identifying new opportunities, and ensuring our CRM and sales processes support strong business outcomes.

Key Responsibilities

• Lead, coach and develop the service sales team to achieve revenue and performance targets
• Drive growth by identifying opportunities within existing and new customer accounts
• Build strong relationships with key customers through regular sales visits and engagement
• Maintain sales activity and ensure all leads, contacts and opportunities are accurately recorded in the CRM
• Manage a healthy sales pipeline to consistently achieve monthly revenue targets
• Identify growth opportunities within the region and convert them into new business
• Respond to customer enquiries, prepare proposals and negotiate pricing and delivery timelines
• Work closely with service, engineering and operational teams to deliver tailored solutions
• Monitor sales performance metrics and implement strategies to improve results
• Participate in weekly sales coaching meetings and communicate sales activity, forecasts and opportunities with the branch team

Job Description

• Industry/ Organization Type: Medical Aesthetic/ Skincare
• Position Title: Beauty Training & Service Excellence Manager
• Working Location: Islandwide (City Hall, Dhoby Ghaut, Paya Lebar)
• Working Hours: Monday to Friday 11am - 9pm, Saturday from 10am - 8pm and Sunday 10am - 7pm (Follow roster)
• Salary Package: Basic + Commission + Sales Bonus
• Duration: Permanent Role

Key Responsibilities

• Perform a wide range of treatments (facials, slimming, and hair removal) to professional standards.
• Recommend and introduce suitable treatment packages and products to support clients’ results.
• Provide treatment services at different outlets when additional staffing support is needed.
• Build long-term client relationships by delivering consistently high service standards.
• Train beauticians on treatment procedures, equipment use, and consultation skills. Mentor beauticians to support skills development and assessments, and provide coaching and feedback.
• Create and update SOPs, training manuals, and evaluation checklists to ensure consistent standards.
• Review new beauty technologies, products, and treatment methods for possible use in the business.
• Test and improve treatment techniques to help clients achieve good and consistent results.
• Work with management to design service packages that match customer needs and market demand.
• Support recruitment by screening candidates based on technical skills and service approach.
• Support onboarding for new hires, including a structured training plan, initial certification, and alignment to service standards.
• Support retention by building a coaching culture with regular feedback, clear standards, growth pathways, and recognition of skill development.
• Monitor and review service quality across outlets to maintain consistent service standards.
• Conduct internal checks and put improvements in place when needed.

APPLY NOW!!!

• Minimum 10 years of hands-on experience in beauty therapy, including facials, slimming, and hair removal.
• At least 3 years of experience as a trainer, mentor, or coach in the beauty industry.
• Proven experience delivering training in the beauty industry.
• Recognised qualifications such as CIDESCO and/or CIBTAC

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #81689 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Overview

To obtain the most suitable Sika admixture approved with Sika customers, such as ready-mix concrete producers, contractors, precast producers etc. In case, standard admixtures do not meet the customer requirements, suggest suitable modifications in the concrete mix design or as a last option do modifications in the admixture formulation to meet the concrete requirements.

Duties and Responsibilities

• Product approval of new & existing customers leading to sales growth
• Understand and align product development as per customer requirement
• Mix designs as per customer requirements.
• Conduct Laboratory testing relating to Concrete, Aggregates, and Cement.
• Record, analyse, certify and prepare summaries of findings and maintain records of the results.
• Troubleshoot to determine reasons for problems of complaints.
• Provide technical support to customers /contractors on site.
• Engage into Product demonstration & testing
• Provide support to Sales team to conduct trials at site.
• Stay abreast of market trends as well as changes in market and competitive landscape and initiate necessary actions

✔ Up to $5800 + AWS + VB (~2-3 mth)

✔ Industry leader in Valves & Fittings

✔ Career path and grow

Key Responsibilities

• Lead the team in handling technical enquiries, RFQs, quotations, and PO/DO processing

• Set KPIs and ensure timely turnaround and accuracy of all sales support activities

• Review and approve complex quotations, pricing, and technical proposals

• Provide guidance on valve selection, specifications, and applications

• Oversee CRM systems (e.g. HubSpot) and improve workflows

• Liaise with suppliers and internal teams on technical, pricing, and delivery matters

• Handle escalations and drive continuous process improvements
  

Requirements

• Degree in Mechanical / Chemical / Process / Instrumentation Engineering

• 5–8 years’ experience in technical sales support / applications / inside sales (valves or industrial equipment)

• Prior team leadership experience preferred

• Strong understanding of valve applications and specifications preferred

• Experience with HubSpot and SAP
  

*To apply, apply with your CV/Resume with reason(s) for leaving past employments, last drawn and expected salary.

 All applications will be treated with strictest confidentiality. We regret that only shortlisted candidates will be notified. Thank you.

RecruitFirst Pte Ltd E.A. 13C6342
Joseph Yap Shi Hao (R1767577)

• Reputable Community Healthcare Organization

• Competitive Remuneration package

• Good Career Exposure

As a Senior Nurse Manager (Home Care), you will be responsible for the following duties:

• Lead and manage home nursing operations, including service delivery, resource allocation, and care coordination across multidisciplinary teams

• Ensure regulatory compliance with MOH guidelines, Singapore Nursing Board standards, and internal policies

• Drive clinical governance and quality initiatives, focusing on patient safety, risk management, audits, and continuous improvement

• Develop and execute strategic plans with HOD to achieve clinical, operational, and business KPIs

• Oversee SOP development and implementation, ensuring alignment with evidence-based practices and nursing standards

• Build and lead a high-performing team through recruitment, training, competency development, and performance management

• Mentor nursing leaders (e.g., Nurse Managers, Clinicians, Educators) to strengthen leadership and clinical capabilities

• Collaborate with senior management and external stakeholders to develop new programmes and innovative care models

• Foster a culture of professionalism, accountability, and continuous learning, including participation in training and service improvement initiatives

Requirements:

• Min. Diploma in Nursing.

• Registered in Singapore Nursing Board.

• Min 5 years of nursing management or health services management experience, including at least 3 years in people management, with community care exposure.

To apply, simply click on the ‘’apply’’ button in the job advertisement or alternatively, you can send in your resume via email: APPLY@ALLIEDSEARCH.COM.SG

We regret to inform that only shortlisted candidates will be notified.

ALLIED SEARCH PTE. LTD.
EA LICENSE        : 19C9777

Key Roles

• Own end-to-end customer operations across quotation, order management, and account servicing.
• Lead CRM as a core business platform to drive visibility, discipline, and insights.
• Support Sales with strong commercial judgment across pricing, pipeline, and customer strategy.
• Drive continuous improvement, standardization, and automation across workflows.
• Build, lead, and develop a high-performing, customer-centric team.

Job Responsibilities

• Oversee daily execution of quotations, order processing, and customer requests, ensuring high standards of accuracy, responsiveness, and service quality.
• Manage end-to-end customer operations from quotation through order fulfilment and after-sales support.
• Monitor and improve turnaround times, service levels, and customer satisfaction metrics.
• Own and optimize CRM (HubSpot) as the central platform for customer and sales operations.
• Ensure data accuracy, pipeline visibility, and reporting consistency across teams.
• Develop dashboards and generate actionable insights to support management decision-making.
• Drive CRM adoption and implement automation to improve efficiency and reduce manual work.
• Partner closely with Sales on quotation quality, pricing execution, and deal progression.
• Apply commercial judgment to balance competitiveness, margins, and customer value.
• Track pipeline health, conversion rates, and customer trends to identify opportunities.
• Identify inefficiencies and redesign workflows to improve scalability, consistency, and speed.
• Implement SOPs and best practices across customer operations.
• Lead continuous improvement initiatives aligned with business objectives and principal standards.
• Lead, coach, and develop the Customer Experience team to build a high-performance culture.
• Set KPIs, monitor performance, and drive accountability across the team.
• Foster a customer-centric, proactive, and results-driven mindset.
• Other duties and assignments as assigned from time to time.

Job Responsibilities

• Bachelor's degree in Business, Engineering, or a related discipline
• 5–10 years of relevant experience in customer operations, sales support, or commercial roles
• Proven experience managing or optimizing CRM systems (HubSpot preferred)
• Strong commercial acumen with understanding of pricing, margins, and sales processes
• Experience in B2B industrial, engineering, or distribution environments is highly preferred
• Prior experience in team leadership and people management

This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltds PDPA and e2is PDPA.

Role: Incident and Production Support Manager

Job Title: Incident Management & Platform Support Manager (S3/S4)

Job Summary:

We are seeking an experienced Incident & Production Support Manager to join our Servicing & Business Enablement team. This role’s primary focus is on issue resolutions to deliver the optimal experience for our Partners and Clients. The role assumes full accountability to ensure day-to-day operational functionalities of our existing platform as well as our mission-critical new trading platform. He will also be spearheading as the primary contact point with our vendors as well as Group Technology teams to ensure proper end-to-end closure of issues, crisis management.

Key Responsibilities:

• First respondent for issues reported from our external and internal stakeholders.
• Proper management of multi-platform ticket support tools to ensure prompt and full resolution of issue tickets.
• Strict governance of internal and external vendors’ support team to achieve KPI & SLA established in terms of ticket closure
• Provide regular reporting post tight tracking of ticket resolution, SLA and ensure proper escalation matrix in place.

Requirements:

• 6-8 years of Incident Management / Production Support within Financial Institution / Finance Industry
• Independent and accountable for owning all issues and tickets reported – following up with stakeholders as well as relevant support teams to resolve upon full resolution.
• Basic familiarity of technical infrastructure as well as knowledge of investment, especially unit trusts (Mutual Funds) and securities (Equities) would be a bonus. 

If you are keen to explore the above role, please send across your updated resume to Mani.Sathis@helius-tech.com and we can discuss to proceed further.

EA Personnel Registration Number: R1112410

Singapore Employment Agency Licence No: 11C3373