Total 17,726 Manager job vacancies

Working days: Monday - Friday + *Alternate Half Sat WFH 
Working hours: 9am - 6pm
Location: Marina Square (Promenade MRT)
Salary: $3500 - $4000 + Commission + Transport Allowance + Incentives 

Key Responsibilities:

• Ability to build and maintain strong client relationships.
• Conduct sales calls with new and existing clients.
• Generate new leads and identify business opportunities.
• Respond promptly to sales inquiries.
• Present company products and services to current and prospective clients.
• Ensure high levels of customer satisfaction and effective client communication.
• Manage the full sales cycle from pre-sales to post-sales follow-up.
• To prepare and generate sales quotations.
   

Requirements:

• Minimum 1 year of experience in sales.
• Experience in system furniture sales or the commercial property sector is preferred.

Kelly Chong Reg No:R26161160

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Responsibilities

• Manage day to day restaurant operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations
• Preparing of reports
• Analyze and forecast sales figures to maximize profits

Qualifications & Requirements

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven work experience as Restaurant Manager / Hospitality Manage
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented

At The Perse School (Singapore), we cultivate a happy and nurturing environment, inspiring students to develop a lifelong love of learning and prepare for a fulfilling and successful future.

To deliver on our mission of inspiring students to love learning, we embrace The Perse Way — a unique educational approach that places our values at the heart of everything we do. Developed over 400 years, The Perse Way guides us as we continually look forward, shaping an exceptional education for the future.

We are seeking a dedicated Head of Mandarin who will provide strategic leadership and oversight of the Mandarin Department across the school. The role involves ensuring high standards of teaching and learning aligned with the Cambridge Assessment International Education curriculum framework, including programmes such as Cambridge IGCSE from 2025 and Cambridge International A Level from 2027. Students are taught as First Language, Second Language and Foreign Language. In Pelicans Nursery to Year 2 we also have a bilingual programme of English and Mandarin stream of one class in each year cohort.

The successful candidate will lead curriculum development, drive academic excellence, mentor teaching staff, and promote Mandarin language and Chinese cultural understanding within a diverse international school environment.
Key Responsibilities:

Leadership & Curriculum

• Lead the day-to-day management, operation, and development of the subject area, including delegated responsibilities.
• Develop, review, and annually update schemes of work to ensure consistency and progression across year groups.
• Maintain and annually review a comprehensive departmental handbook, ensuring accessibility for all team members.
• Lead curriculum development and regularly evaluate curriculum effectiveness.
• Produce and monitor a departmental development plan aligned with whole-school priorities.
• Complete and review the departmental self-evaluation and subject improvement plan annually.

Monitoring & Achievement

• Establish effective systems to monitor student progress (e.g., markbooks, tracking data, Students of Concern documentation).
• Analyse examination and assessment data regularly to inform planning, intervention, and professional development.
• Set appropriate attainment and progress targets, ensuring equity across groups (including Academic English Development students).
• Identify underachievement and implement appropriate intervention strategies.
• Monitor the overall progress and development of students, ensuring mentoring where required.
• Ensure appropriate academic stretch, challenge, and scholarship opportunities.

Quality Assurance & Professional Standards

• Implement impact cycle monitoring through:

- Lesson observations
- Work scrutiny and assessment review
- Planning and marking evaluations

• Conduct formal appraisal reviews in line with school policy.
• Address performance management issues appropriately.
• Ensure quality assurance processes meet self-evaluation and development planning requirements.
• Model excellent teaching practice and promote evidence-based teaching and learning approaches.

Team Leadership & Development

• Promote effective teamwork and positive professional relationships within the department.
• Lead regular departmental meetings (with teaching and learning and Students of Concern as standing agenda items).
• Share agendas and minutes with staff and linked Senior Leaders.
• Support recruitment processes when required.
• Ensure effective induction, mentoring, and coaching of new and graduate teachers.
• Establish effective working practices that strengthen teaching and learning.

Operational Responsibilities

• Ensure teaching commitments are effectively timetabled and roomed.
• Oversee appropriate cover arrangements for absent staff.
• Maintain effective communication with staff, students, and parents.
• Represent the department at Curriculum Committees, HoD meetings, and line management meetings.
• Ensure adherence to all school policies, particularly teaching and learning, marking and feedback, and behaviour management policies.

Other Responsibilities

• Act as a positive professional role model for students.
• Treat students with dignity and respect, maintaining appropriate professional boundaries.
• Serve as a Form Tutor (or cover tutor) where assigned.
• Undertake supervision duties as required.
• Support university applications, particularly for competitive institutions, in collaboration with the University Guidance team.
• Engage actively in appraisal and professional development processes.
• Contribute to whole-school professional development and lecture programmes.
• Support enrichment activities, societies, clubs, and academic events.
• Participate fully in school life, including events, trips, fixtures, performances, and community activities.
• Communicate effectively and professionally with parents, using translators where appropriate.

Desirable Skills and Personal Attributes:

• Familiarity with concept-based, inquiry-based, and project-based learning approaches, with the ability to embed these effectively within the Mandarin curriculum.
• Strong understanding of data analysis to monitor student progress, inform instructional decisions, and drive sustained academic improvement.
• Ability to lead departmental meetings, oversee assessment moderation, and ensure that quality assurance processes are implemented consistently and effectively.
• Sound decision-making skills, with the ability to manage sensitive matters professionally, ethically, and confidentially.
• Demonstrated enthusiasm for engaging students in co-curricular and extracurricular activities, such as cultural immersion trips, international language competitions, and Chinese debate clubs.
• Knowledge of modern language learning technologies, including digital platforms, applications, and online resources that enhance student engagement and language acquisition.
• Strong commitment to safeguarding, regulatory compliance, and maintaining high professional and ethical standards within an international school context.

We kindly request that you complete the TPSS Employment Application and Declaration Form.

Safeguarding:

Safeguarding is a shared responsibility, ensuring every child feels safe to flourish and learn. The Perse School (Singapore) is committed to the welfare of all our children and wider community, and expects all staff, partners, volunteers, and visitors to share in this commitment.

All candidates will be subject to rigorous safeguarding checks, including reference checks, an enhanced DBS (Disclosure and Barring Service) check, and verification of qualifications and employment history.

As part of our commitment to safeguarding, all staff are required to uphold the school’s safeguarding policies, attend regular training, and promote a safe and inclusive environment for all students. Any gaps in employment must be explained, and candidates should be prepared to discuss their approach to safeguarding in education as part of the recruitment process.

Disclaimer

The statements above outline the general nature and scope of work for individuals in this classification. They are not intended to be a comprehensive list of all responsibilities, duties, and skills required. Staff may be asked to perform tasks beyond their usual responsibilities as needed.

Our client is looking for a SENIOR Human Resources Manager to join the team. The role will be supporting the company’s growth in M&E, and building services sectors in Singapore.  The Senior Human Resources Manager is responsible for leading and managing the full spectrum of HR functions to support business operations in the construction industry. This role oversees talent acquisition, employee relations, compensation & benefits, performance management, training & development, compliance with labor laws, and strategic HR initiatives. The incumbent will ensure manpower planning aligns with project demands while fostering a productive and compliant workforce environment.

About Our Client

The company operates within the Construction and Facilities Management industry.

• Construction / Main Contractor

• Good employee benefits
• Stable organization (sizes more than 200 employees)

Hiring

Job Title : Senior HR Manager

Job location : West (Jurong area)

Working days : Monday to Friday (8.30am to 6pm)

Key Responsibilities 

1. Strategic HR Management

• Develop and implement HR strategies aligned with the company’s business goals and project requirements.
• Advise senior management on workforce planning, organizational development, and HR best practices.
• Drive HR initiatives to improve employee engagement, retention, and productivity.

2. Recruitment & Manpower Planning

• Lead end-to-end recruitment for office staff, site personnel, engineers, supervisors, and foreign workers.
• Work closely with project and department heads to forecast manpower needs.
• Manage onboarding and orientation programs for new employees.
• Coordinate with recruitment agencies and government authorities on work pass applications.

3. Employee Relations & Performance Management

• Handle employee grievances, disciplinary matters, and conflict resolution.
• Develop and maintain performance appraisal systems and KPI frameworks.
• Provide guidance to managers on employee performance and development plans.
• Promote a positive workplace culture and employee engagement activities.

4. Compensation & Benefits

• Oversee payroll, salary benchmarking, bonuses.
• Review compensation structures to remain competitive within the construction industry.
• Manage employee benefits including insurance, leave, and welfare programs.

5. Training & Development

• Identify training needs and implement development programs.
• Support succession planning and leadership development initiatives.
• Ensure technical and safety-related certifications are up to date.

6. Compliance & Policy Management

• Ensure compliance with employment laws, MOM regulations, workplace safety requirements, and company policies.
• Maintain employee records, contracts, and HR documentation.
• Review and update HR policies, SOPs, and employee handbook regularly.
• Support internal and external audits related to HR matters.

7. Foreign Worker Management (Construction Industry)

• Oversee dormitory, levy, work permit renewal, medical checkups, and repatriation matters.
• Liaise with relevant government agencies on labor-related requirements.
• Ensure compliance with regulations concerning migrant workers and site deployment.

8. HR Operations & Reporting

• Lead and mentor the HR team.
• Prepare HR reports, manpower statistics, and management dashboards.
• Drive process improvement and HR digitalization initiatives.

Requirements

• Bachelor’s Degree in Human Resources, Business Administration, or related discipline.
• Minimum 8–12 years of HR experience, with at least 5 years in managerial role.
• Prior HR experience in construction / main contractor environment is highly preferred.
• Strong knowledge of employment legislation, labor regulations, and work pass procedures.
• Experience managing large workforce including site staff and foreign workers.
• Strong leadership, communication, negotiation, and problem-solving skills.
• Proficiency in HRIS and Microsoft Office applications.

ORYX TALENT PTE LTD |Co Registration No: 202549948R |  KAH Personnel License No:  R26161400  | EA License No: 25C3248

Our growing company is seeking to hire a sales manager who will be responsible for supervising and organizing our sales team.

Responsibilities:

• Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls.
• Meeting planned sales goals.
• Setting individual sales targets with the sales team.
• Tracking sales goals and reporting results as necessary.
• Overseeing the activities and performance of the sales team.
• Coordinating with marketing on lead generation.
• The ongoing training of your salespeople.
• Developing your sales team through motivation, counseling, and product knowledge education.
• Promoting the organization and products.
• Understand our ideal customers and how they relate to our products.

Qualifications:

• Experience in planning and implementing sales strategies.
• Experience in customer relationship management.
• Experience managing and directing a sales team.
• Excellent written and verbal communication skills.
• Dedication to providing great customer service.
• Ability to lead a sales team.

We are hiring business development manager to takeover a mix of existing accounts and new sales territory. To excel in this role you should be an active listener, have a compelling sales personality, and a hunger to chase and close new business from cold calls and inbound warm leads.

Responsibilities

• Contacting potential clients to establish rapport and arrange meetings.
• Planning and overseeing new marketing initiatives.
• Researching organizations and individuals to find new opportunities.
• Increasing the value of current customers while attracting new ones.
• Finding and developing new markets and improving sales.
• Attending conferences, meetings, and industry events.
• Developing quotes and proposals for clients.
• Developing goals for the development team and business growth and ensuring they are met.
• Training personnel and helping team members develop their skills.

Qualifications:

• Experience in sales, marketing or related field.
• Strong communication skills and IT fluency.
• Ability to manage complex projects and multi-task.
• Excellent organizational skills.
• Ability to flourish with minimal guidance, be proactive, and handle uncertainty.
• Proficient in Word, Excel, Outlook, and PowerPoint.
• Comfortable using a computer for various tasks.

Main Job Tasks and Responsibilities

• The Assistant Restaurant Manager is responsible for all aspects of assigned outlet operations as well as financial performance.
• Ensures that all duties are carried out to serve all Customers to full satisfaction, including preparation of the outlet for services and maintaining the outlet in a clean and tidy condition
• He or She must must be able to:
• Sales oriented and ability to lead team to achieve sales targets
• Display initiative, leadership qualities and ability to motivate oneself and team
• Builds relationships with regular guests together with the Restaurant Managers and understands their requirements and establish and maintain active interaction with all guests to ensure total satisfaction
• Coordinate all Reservations to ensure optimum capacity
• Must be able to take full ownership and responsibility of the assigned outlet and ensure smooth service flow with the team

Skills and Requirements:

• At least 3 years experience in the management of a restaurant or F&B service operation
• Friendly and outgoing personality
• Team player

Exciting Benefits Await You:

• Special Birthday Treat: Enjoy a unique dining experience and delightful gifts during your birthday month (capped at $200).
• Performance Rewards: Quarterly incentives and attractive bonuses.
• Well-being Matters: Sumptuous staff meals and up to $200 annual medical fee claim for confirmed staff.
• Professional Attire On Us: Confirmed staff receive fully reimbursed uniforms for work requirements.
• Smooth Transitions: Night transport provided for late-night work or transit.
• Career Growth Opportunities: Explore advancement within our dynamic organization.
• Education Support: Invest in your future with opportunities for further study.
• Additional Perks: Exclusive Employee Assistance Program, Discounts on Company Products/Services, and Engaging Team-building Activities.

Insurance Telemarketing Team Leader

Job Overview

We are seeking a dynamic and results-driven Insurance Telemarketing Team Leader to lead and manage our telesales team. The successful candidate will be responsible for driving sales performance, coaching and developing team members, implementing sales strategies, and ensuring operational excellence while maintaining high customer service standards.

Key Responsibilities

o Lead, manage, and motivate the telesales team to achieve daily, weekly, and monthly sales targets.

o Work closely with Sales Managers to develop and execute effective telesales strategies and initiatives.

o Coach, mentor, and provide ongoing training to team members to enhance sales techniques and performance.

o Develop and refine sales scripts, objection handling techniques, and FAQ responses to improve sales effectiveness.

o Monitor team productivity and sales performance, identify areas for improvement, and implement corrective actions where necessary.

o Provide support and guidance to team members on day-to-day operational matters and customer interactions.

o Build and maintain strong customer relationships to support business objectives and service excellence.

o Handle escalated customer feedback and complaints professionally and effectively.

o Prepare, compile, and present sales performance reports and analysis to management.

o Ensure compliance with company policies, regulatory requirements, and operational procedures.

Requirements

o Minimum experience in a Team Leader or supervisory role, preferably within the insurance or telesales industry.

o Possess valid General Insurance certifications – BCP and PGI (mandatory).

o Prior experience in telesales and/or insurance sales is preferred.

o Strong leadership, coaching, and people management skills.

o Proven ability to drive sales performance and achieve targets in a fast-paced environment.

o Excellent interpersonal, verbal, and written communication skills.

o Strong organizational and multitasking abilities.

o Able to work effectively under pressure and manage competing priorities.

o Strong analytical skills with the ability to prepare and present reports.

Preferred Attributes

o Self-motivated with a positive attitude and strong problem-solving skills.

o Customer-focused mindset with strong relationship-building capabilities.

o Team player with the ability to lead by example.

Location: Central, Singapore

We are seeking a driven and commercially focused Telco Account Manager to join a growing team in Singapore. This role focuses on B2B sales of networking and connectivity solutions within the telecom and enterprise technology space.

Job Scope

You will be responsible for managing and growing key accounts within the telecommunications and channel partner ecosystem. This includes working closely with telecom operators, distributors, and system integrators to deliver integrated technology solutions.

The role covers both networking hardware and connectivity services and involves solution-based selling across multiple industries such as SMB, education, healthcare, and commercial sectors.

Key Responsibilities

• Manage and develop relationships with telecom operators and channel partners
• Identify and develop new business opportunities within assigned accounts
• Drive revenue growth through account planning and solution selling
• Promote networking and connectivity solutions based on customer needs
• Work closely with internal teams (technical, operations, supply chain) to deliver projects successfully
• Handle tenders, RFQs, and sales proposals
• Maintain accurate pipeline and forecast reporting via CRM systems

Requirements

• Experience in sales, account management, or business development in telecom, ICT, networking, or related industries
• Familiar with networking or connectivity solutions is an advantage
• Strong communication, negotiation, and stakeholder management skills
• Ability to manage multiple accounts and projects in a fast-paced environment
• Experience working with telcos or channel partners is a strong plus

Interested applicants, please email your resume to lilian@juhlerprofessionals.com.sg

Tan Li Lian
EA 01C3135
Reg R1100465

Job description (Restaurant manager)

Responsibilities

1. Operational Management

• Opening and closing the stall, ensuring everything is set up properly for operations.
• Monitoring stock levels and managing inventory, ensuring sufficient supplies.
• Supervising food preparation and presentation (for food stalls) to maintain quality and consistency.
• Managing the cleanliness and organization of the stall, ensuring hygiene standards are met.

2. Staff Supervision

• Hiring, training, and supervising staff to maintain operational standards.
• Assigning tasks and scheduling shifts to ensure adequate coverage.
• Monitoring staff performance and providing feedback or corrective actions when needed.

3. Customer Service

• Addressing customer inquiries, complaints, and feedback to maintain satisfaction.
• Ensuring customers have a pleasant experience at the stall.
• Managing wait times and resolving issues related to service.

4. Financial Management

• Handling daily cash flow, sales records, and preparing end-of-day reports.
• Monitoring sales targets and strategizing to increase revenue.
• Ensuring accurate handling of money, including cash and digital payments.

5. Compliance and Safety

• Ensuring compliance with local health, safety, and licensing regulations.
• Conducting routine checks to prevent safety hazards or hygiene issues.
• Maintaining records of inspections and certifications, where applicable.

6. Marketing and Promotion

• Implementing marketing strategies to attract customers (e.g., discounts, promotions, or events).
• Maintaining the stall's visual appeal and signage for branding purposes.
• Engaging with customers to promote new products or services.

7. Problem-Solving

• Addressing operational challenges, such as equipment breakdowns or staff shortages.
• Handling emergency situations efficiently and calmly.
• Identifying and implementing process improvements for smoother operations.

The Opportunity

We are seeking an accomplished and results-oriented Commercial Manager to join our growing Commercial team. This pivotal role will drive revenue growth through strategic business development, client engagement, and effective sales execution. The ideal candidate will thrive in a fast-paced, high-volume marine services environment, with a strong focus on Singapore’s port operations.

Key Responsibilities:

• Business development: Identify and secure new opportunities to achieve and exceed sales targets.
• Market intelligence: Conduct research and monitor industry trends to inform commercial strategies.
• Client acquisition: Drive proactive outreach, including cold-calling and lead generation.
• Relationship management: Build and sustain strong client partnerships through regular engagement and responsive service.
• Contract negotiation: Negotiate agreements and prepare contracts within defined parameters.
• Cross-functional collaboration: Align commercial initiatives with operational objectives.
• Strategic insights: Provide market-driven recommendations to support long-term planning.

Requirements:

• Diploma or Degree in Maritime Studies, Business, Marketing, or a related discipline.
• Relevant commercial background with proven success in key account management and vessel chartering, preferably within the marine towage industry either port operations or ocean-going towage.
• Self-starter with strong initiative and resilience under pressure.
• Excellent analytical, communication, and presentation skills.
• Minimum 5–7 years in a managerial role, with prior experience engaging client decision-makers and senior management.

We are a Singapore-based logistics and freight services company providing air, sea, and land transportation solutions. We are seeking an experienced Accounts Manager with strong knowledge of GST, Singapore Customs procedures, and IRAS compliance, preferably with prior experience in the logistics, freight forwarding, or warehousing sector.

Key Responsibilities

Financial & Accounting Management

• Oversee full sets of accounts including AP, AR, GL, bank reconciliations, and month-end closing
• Prepare monthly financial reports, management accounts, and variance analysis
• Ensure accurate accounting of freight charges, disbursements, port charges, and agency fees
• Monitor cash flow, ageing reports, and credit control

GST & Tax Compliance

• Prepare and submit quarterly GST returns (F5) accurately and on time
• Handle GST matters related to import/export, zero-rated supplies, disbursement vs reimbursement
• Ensure proper treatment of import GST, suspended GST, and bonded warehouse transactions
• Liaise with IRAS on GST audits, queries, and assessments
• Support corporate income tax filings and tax computations

Customs & Regulatory Compliance

• Work closely with operations teams on Singapore Customs procedures
• Reconcile customs permits, import/export documentation, and billing
• Ensure compliance with Customs regulations, permits, and duty/GST declarations
• Support audits or inspections by Singapore Customs or other authorities

Audit & Controls

• Coordinate with external auditors on statutory audits
• Maintain strong internal controls and compliance with accounting standards
• Ensure proper documentation and audit trails for all financial transactions

Stakeholder & Team Management

• Liaise with freight operations, sales, banks, auditors, and tax agents
• Supervise and guide junior accounts staff
• Support management on budgeting, forecasting, and financial planning

Requirements:

Qualifications

Diploma or Degree in Accounting, Finance, or related discipline
Professional qualification (ACCA, CPA, CA) is an advantage

Experience

• Minimum 5–8 years of accounting experience, preferably in logistics, freight forwarding, shipping, or warehousing
• Strong hands-on experience in GST returns and IRAS procedures
• Familiarity with Singapore Customs permits and import/export GST treatment
• Experience handling multi-currency transactions is an advantage

Skills & Knowledge

• Solid understanding of Singapore GST framework and Customs regulations
• Proficient in accounting systems (e.g. QuickBooks, Xero, SAP, or similar)
• Strong Excel skillsDetail-oriented with strong analytical and problem-solving abilities
• Able to work independently and meet regulatory deadlines

Preferred Attributes

• Prior experience supporting Customs or IRAS audits
• Knowledge of freight costing, port charges, and agency disbursements
• Experience in ISO-compliant or regulated environments (e.g. ISO 9001, bizSAFE)

Job Type: Full-time
Work Location: In person

Business Applications Manager (12-Month Contract)

Job Summary

Our client, a leading international financial services organization, seeks a Business Applications Manager to drive application development, process automation, and IT initiatives across Singapore and Australia on a 12-month contract.

Responsibilities

• Develop and enhance business applications using Power Platform, SQL Server, Power BI, SharePoint, and related technologies to meet business needs
• Modernize legacy Excel and Access tools into scalable, maintainable solutions to improve system reliability
• Automate business processes and reporting workflows to increase operational efficiency and accuracy
• Gather detailed business requirements and perform thorough testing to ensure solution quality before deployment
• Maintain comprehensive application documentation and user support materials to facilitate knowledge transfer and user adoption
• Coordinate effectively with business stakeholders, regional technology teams, and external service providers to align project goals and deliverables
• Support IT governance, change management, audit activities, and enforce technology controls to ensure compliance and risk mitigation
• Assist with system upgrades, migrations, and continuous improvement initiatives to enhance application performance and user experience

Preferred competencies and qualifications

• Degree in Information Technology, Computer Science, Business Analytics, or related discipline
• Experience within financial services or regulated industries is advantageous
• Familiarity with IT service management, change management, or support environments
• Strong stakeholder management and communication skills

• Lead daily store operations and manpower planning to achieve operational targets and business goals

• Recruit, train, and motivate team members to enhance performance and deliver exceptional customer service

• Manage administrative functions including inventory control, sales forecasting, invoice consolidation, and report generation (sales and costing) to support management decision-making

• Conduct monthly inventory audits of operating equipment and supplies to maintain optimal stock levels and reduce losses

• Collaborate effectively with cross-functional teams and stakeholders to ensure smooth execution of store activities and promotional campaigns

• Enforce compliance with product quality, hygiene, and safety standards to uphold brand reputation and customer trust

• Evaluate employee performance regularly and provide constructive feedback to foster continuous improvement

• Investigate and resolve customer feedback related to service and product quality to enhance customer satisfaction

• Maintain comprehensive knowledge of menu items and presentation standards to ensure consistent product delivery

• Oversee shift handover, opening, and closing procedures to guarantee operational continuity and accuracy

• Perform additional duties as assigned to support store operations and business objectives

Requirements:

• Minimum 2 years of supervisory experience in managing a cafe and/or restaurant

• Strong people management and communication skills, with a hands-on approach to operations

• Ability to prioritize tasks and manage time effectively in a dynamic environment

• Comfortable working in a fast-paced setting and able to perform well under pressure

KidSTART Singapore Ltd. (KSL) was incorporated as a Company Limited by Guarantee (CLG) under the Ministry of Social and Family Development (MSF) in Sep 2020 to implement the KidSTART programme nationwide. The KidSTART programme provides upstream support to low-income families in the areas of child development and health, parent-child engagement skills and works with partners to address the social support needs of families.

Description of Division/Branch

The Regional Head will be part of the Service Management Division, and oversee a team comprising of KidSTART Practitioners (KSPs) to ensure the implementation of KidSTART in the region, as well as regional Service Managers to oversee KidSTART Agencies (KSAs) operating in the region.

The role of the Regional Head includes having oversight over a cross regional function, e.g. the development, refinement and tracking of service standards, the conceptualisation and implementation of an engagement framework with partners, tracking and monitoring of funding agreement deliverables or innovative and transformation efforts to improve service delivery efficiencies. Besides this cross regional function, the Regional Head will also be responsible for ensuring the effective delivery of KidSTART by KSPs in the respective region and meet the Key Performance Indicators (KPIs) and expected deliverables. This involves engaging and networking with partners in the region which could include SSOs, FSCs, community-based agencies, preschools and support wider efforts to mobilise the broader community to create collaborative and sustained partnerships that address systemic issues faced by KidSTART families.

Key Roles and Responsibilities

1) Service Management

• Carry out regular contract management, programme monitoring and audits of KSAs and hospitals

• Drive completion of programme deliverables within agreed cost, timeline & allocated resources.

• Manage critical incidents and feedback from KSAs, partners, clients and members of public.

• Address performance issues with funded agencies and oversee action plans by agencies to address concerns

• Track and measure progress of programmes against set plans and timelines and escalate issues of concern that impact implementation.

2) Programme Delivery

• Supervise a team of Lead Practitioners and KSPs to deliver KidSTART as per the service model and meet required deliverables and KPIs

• Plan and organise manpower resources involved in the delivery of KidSTART, for effective and efficient completion.

• Monitor progress and achievement of deliverables and address service delivery gaps and concerns

• Carry out regular engagement sessions with partners to share benefits of KidSTART and encourage referrals of eligible families.

3) Regional Partnerships

• Partner KidSTART KSAs, preschools and community-based agencies (e.g. FSCs and SSOs) within the region to ensure timely and effective delivery of KidSTART programmes in an integrated and coordinated manner. This may include the following:

• Develop an engagement plan to collaborate with partners in the social service eco-system at the regional level.
• Set up engagement platforms with community stakeholders e.g. preschools, social service agencies, health and education to raise awareness of KidSTART, address gaps in service delivery and strengthen the coordination of support to families.
• Lead and oversee multi-sector engagement platforms to develop a shared vision and implement a collective plan of action to achieve positive child development, child-health and parent-child outcomes.
• Develop operational protocols with partner agencies serving low-income families to deliver services in an effective and timely manner.

Competencies required:

• Knowledge of social service delivery and ability to engage stakeholders across different levels and sectors

• Strong leadership and supervisory skills

• Strong sense of purpose to help low-income families and passionate about forging partnerships across diverse stakeholders to achieve collective impact.

• Strong interpersonal, facilitation and communication skills, and have demonstrated ability to influence and build trust with stakeholders.

• Familiarity with systems thinking, community development approaches or the early childhood sector is an advantage.

• At least 5 years of supervisory and staff management experience

• At least 8 years of relevant working experience in the social service, early childhood, non-profit or community sectors.

• Adaptable to change and able to work well in a fast-paced and dynamic environment.

• Displays initiative and has strong planning and problem-solving skills.

• Effective and collaborative team-player.

• Ability to work in a fast paced environment and comfortable with change.