• Lead solution architecture and design for multi-site, geo-redundant systems. Develop High-Level and Low-Level Designs (HLD/LLD) and validate Detailed-Level Designs (DLD) before deployment.
• Define reference architectures and golden images; champion automation-first strategies for provisioning, configuration, patching, and system upgrades.
• Own technical delivery plans, risk identification, and mitigation strategies across staging and production environments. Ensure proper validation through documented unit, integration, and UAT testing.
• Partner with engineering and PMO teams to maintain governance frameworks, manage change control, and align key stakeholders at every project milestone.
• Serve as the highest-level (Tier-3/4) escalation point for critical incidents (Sev-1/Sev-2). Lead incident resolution, conduct root-cause investigations, and drive implementation of permanent corrective measures.
• Act as the technical lead during pre-sales and delivery phasesclarifying requirements, validating assumptions, and translating business needs into technical designs in collaboration with Sales, Service Excellence, Product, and PMO teams.
• Lead technical workshops, architecture reviews, and formal handovers. Represent engineering leadership in change advisory boards and go/no-go decision meetings.
• Ensure HLDs, LLDs, runbooks, disaster recovery procedures, and security hardening guides are up to date, version-controlled, and consistently applied across delivery teams.
• Mentor System Engineers and Senior Engineers, review technical designs and scripts, set quality benchmarks, and guide professional growth and cross-training efforts.
• Drive close collaboration with Sales, Service Excellence, Product, and Customer teams to deliver cohesive and high-quality solutions.

Technical Skills and Experience

• Linux Administration: Advanced expertise in RHEL, CentOS, and Ubuntu, including system hardening, high-availability clustering, and performance optimization.
• Networking and Security: Strong understanding of switching, routing, firewalls, VLANs, and core protocols (TCP/IP, DNS, NTP, LDAP, SMTP); capable of making architecture-level security and design decisions.
• Virtualization and Cloud: Skilled in KVM, VMware, and Hyper-V platforms; proficient in designing hybrid architectures across AWS, Azure, and GCP with cost and performance optimization.
• Data and Observability: Hands-on experience with MySQL, MariaDB, and PostgreSQL; familiarity with centralized logging, metrics, and alerting tools such as syslog-ng and Elastic Stack.
• Automation and Scripting: Proficient in Bash and Linux shell scripting; working knowledge of Python, Ansible, and Terraform for infrastructure automation and CI/CD implementation.
• Containerization: Experience with Docker, Docker Swarm, and Kubernetes for building, deploying, and managing scalable containerized applications.
• Implementation Support: Willing to engage directly in hands-on configurations and deployments for critical or high-priority projects.

Requirements

• Minimum 10 years of experience in systems engineering, including at least 3 years in an architecture or principal engineering capacity managing complex deployments.
• Preferred certifications include RHCE, AWS/Azure Solutions Architect, Kubernetes (CKA/CKAD), and network/security credentials such as CCNP.
• Willingness to travel for onsite deployments, implementations, and cutover activities when necessary.
• Strong leadership, communication, and stakeholder management skills, with the ability to influence and drive outcomes across technical and business teams.

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

Company Overview

TeleScience Singapore is an established ICT company supplying and servicing a broad range of Networking, Broadband Transmission, GPS synchronization, Cyber Security and Managed Services. Her customers include Telecom Carriers, Service Providers, Large Corporations, and System Integrators.

Job Summary

You will manage marketing campaigns and newsletters, support business development activities, and promote products to customers, driving lead generation and market expansion for the Company.

Responsibilities

• Plan and execute marketing campaigns and newsletters to engage target audiences and generate leads
• Maintain and grow the mailing list to expand outreach and customer engagement
• Collaborate with the business development team to prepare tenders and quotations accurately and timely
• Create lead-generation content tailored for social media platforms to increase brand visibility and attract prospects
• Conduct customer visits to present and promote products and solutions, building strong client relationships
• Analyze current market trends to identify opportunities and inform marketing strategies
• Source new products and develop corresponding markets and solutions to meet evolving customer needs

Responsibilities:

• The projects that we are involved in covers a very broad spectrum including commercial, industrial, institutional, mixed-development, residential, healthcare, infrastructure etc.
• Project Management, coordinate and assist in the day to day running of projects assigned.
• Liaise and coordinate with Clients, Consultants and Contractors.
• Ensure compliance with local building codes and regulations.
• Confidently administer the contract and effectively manage the project team.
• Coordinate and carry out tender, evaluation, recommendation and award processes.
• Proactively identify and resolve technical coordination, site or compliance issues.
• Keep updated on contractual and authorities' requirements.

Requirements:

• Degree in Architectural from recognized tertiary institution under BOA Singapore
• Minimum 8 years post graduate experience
• Familiar with BIM and Authorities submission process and guidelines
• Proficient in Autocad, Revit, Sketchup

Interested and suitable candidate kindly click quick apply. Resume will be routed to Jasmine Chin Yan Min. We regret that only suitable candidate will be notified.

GEMS Recruit/EA License: 23C1459

EA Personnel No: R1442379 (Jasmine Chin Yan Min)

Summary

Transcelestial’s vision is to improve the connectivity experience for the next billion people. We believe that connectivity is a human right and Transcelestial is on a mission to solve the problem of internet distribution and provide affordable, high-speed internet to everyone.

Transcelestial’s next-generation wireless laser communication technology is one of the most effective solutions in the distribution of high-quality, high-speed internet connectivity, making it well-poised to solve civilization’s long-term communication needs - and ultimately improve connectivity for 1 billion users globally.

Highly reliable and secure, its light-weight, shoe-box sized CENTAURI device leverages its proprietary laser technology to create a wireless distribution network and can be quickly, easily and cost-effectively installed on any standard telecom pole or tower at a faster time-to-market than standard fiber-optic cable.

Over the longer-term, Transcelestial aims to develop a constellation of small satellites positioned in Low Earth Orbit, allowing their laser network to not only beam across cities but upwards to connect continents across the world too.

Our Values

• Lean & Simple. Our products are simple to use, we focus on what matters, we solve issues one by one and we spend smart.
• Approachable. Whoever you are, wherever you come from, don’t be shy! The best ideas can come from anywhere in the organisation.
• Supportive. We are a bunch of smart individuals delivering at their best working in teams. If you face an issue, you can be sure someone will jump in and help you.
• End user obsessed. Customers and end users are at the core of everything we do.
• Relentless innovators. Our technology is at the forefront of innovation. We are curious, we question everything, we love research and are passionate about the next big thing.

About the Role

The Senior Control Software Engineer (Space Laser Communications) is responsible for design and performance improvements of control systems at Transcelestial, specifically for our space laser communication devices. This position is part of the Space Team, led by Dr. Jan Smisek (https://www.linkedin.com/in/jan-smisek/). This position will also interact with the rest of the hardware, manufacturing and software design teams to assist with the overall development of the optical systems and new optical alignment technologies.

As a Senior Control Software Engineer, you will:

• Develop and maintain embedded software for laser-based communication devices, focusing on control design for high-performance, fault-tolerant systems.
• Define and implement technical requirements for key software components, such as control systems, signal processing, modulation/demodulation algorithms, fault detection.
• Collaborate with hardware and systems engineering teams to ensure seamless software-hardware integration and optimization for performance in space environments.
• Design software that adheres to industry standards and best practices, ensuring robustness in space applications.
• Develop, test, and validate software using both simulations and hardware-in-the-loop (HIL) environments. Contribute to system-level test plans, including hardware-software integration and comprehensive validation in various mission scenarios.

What you will bring:

• Bachelor’s or Master’s degree in Electrical Engineering, Computer Engineering, Aerospace Engineering, Software Engineering, or equivalent practical experience.
• 5+ years of experience in C++ software development, specifically for embedded systems in challenging environments.
• Proven ability to work independently while also thriving in a collaborative, cross-functional, and potentially international team.
• Strong problem-solving skills, with a history of diagnosing and addressing complex technical challenges.

It is a bonus if you:

• Experience working on laser-based communication, especially in aerospace applications.
• Experience with ADCS (Attitude Determination and Control Systems) for spacecraft.
• Hands-on experience with satellite missions, preferably through the full lifecycle of a spacecraft or its components.
• Proficiency with orbital simulation software (e.g., STK, Matlab Aerospace toolbox).
• Familiarity with control systems design, including development, testing, and validation in simulations (e.g., Mathworks Simulink) and on real hardware.
• Direct experience in developing embedded software for satellite communication payloads, with a solid grasp of space industry standards.
• Expertise with Robot Operating System (ROS/ROS2), and experience in integrating ROS modules into aerospace systems.
• Demonstrated experience with hardware-in-the-loop testing and system-level test planning.
• Signal processing and control algorithm development for spacecraft applications, including modulation/demodulation, fault tolerance, and encryption.
• Experience with FPGA development and integration for high-performance systems.

What’s in it for you:

• Be part of a high-performing team working on groundbreaking technology
• Earn a competitive salary and stock options package
• Company-provided Macbook Laptop
• Generous Annual Leave
• Comprehensive, top-tier medical benefits
• Daily lunch allowance (in-office)
• Free coffee and snacks
• A monthly “Nerd” fund for professional development

More About Transcelestial

Transcelestial has won numerous industry and global awards including the SPIFFY San Andreas Award for Most Disruptive Technology by Telecom Council, Forbes 30 Under 30 and Prestige 40 under 40 for our CTO Dr. Mohammad Danesh, Edge 35 Under 35 to our CEO Rohit Jha, The Most Ambitious Start-Up in Photonics Award by The Optical Society (OSA), etc.

Founded in Dec 2016, the Transcelestial team is located in Singapore and is backed by major investors such as Wavemaker Partners, EDBI, Airbus Ventures, Kickstart Ventures, Cap Vista, SEEDS Capital (Enterprise SG), Entrepreneur First, Partech Ventures, 500 Startups, AirTree Ventures, Tekton Ventures, SGInnovate, SparkLabs Global Ventures, Michael Seibel (CEO of Y-Combinator, Founder of Twitch.tv), Charles Songhurst (Microsoft’s former Head of Corporate Strategy) and others.

Detailed JD 

We need highly skilled and hands-on Senior Java Developer with strong expertise in Spring Boot and experience in Alicloud (Alibaba Cloud).The candidate will be responsible for designing, developing, and maintaining scalable backend applications and APIs in a cloud-native environment.

Preference will be given to candidates with prior experience working on Apple account engagements or similar large enterprise ecosystems.

Key Responsibilities

Design, develop, and deploy robust,scalable, and high-performance backend applications using Java, Spring, and Spring Boot

• Develop and maintain RESTful APIs and microservices-based architectures
• Work closely with cross-functional teams (UI, business, QA) to deliver end-to-end solutions
• Build and deploy applications in Alicloud environment, ensuring high availability and scalability
• Perform code reviews, debugging, and performance tuning
• Participate in requirement analysis, design discussions, and solutioning
• Ensure adherence to coding standards, best practices, and security guidelines
• Support CI/CD integration and deployment pipelines
• Troubleshoot production issues and provide timely resolution

Required Skills &Competencies

Strong hands-on experience in CoreJava, Java 8+

• Expertise in Spring Framework, Spring Boot, Spring MVC
• Hands-on experience in Microservices architecture and REST API development
• Experience with Alicloud services (ECS, RDS, OSS or equivalent cloud services)
• Understanding of Agile/Scrum methodologies
• Proficiency with version control tools like Git

Soft Skills

Strong communication and stakeholder management skills

• Ability to work independently and in a collaborative team environment
• Problem-solving mindset with attention to detail
• Ability to interact with global clients and teams effectively

Job Description:

• Actively listen to customers to identify their issue and offer suitable solutions to meet to address their concern.
• Resolve at least 90% queries received on the first instance without escalation.
• Ensure accurate data logging into the CRM system in compliance with internal standards.
• Identify problems and make recommendation for change or improvements.
• Stay informed about new and changing policies to ensure the provision of accurate advice to customers, while also engaging in continuous learning to broaden knowledge relevant to the role.
• Participate in cross-training to expand expertise in other domains
• Manage concurrent workstreams efficiently in a fast-paced environment, adapting to the frequent introduction of new policies and requirements.
• Perform any ad-hoc tasks assigned by the supervisor
• Knowledge Competency:
• Domain-specific training equips agents with the knowledge required to address customer enquiries accurately and in accordance with approved policies and guidelines. Agents must successfully complete modular assessments during the training phase, achieving the required minimum scores to demonstrate readiness.
• Technical and System Competency:
• Agents are trained to proficiently use all systems and tools required to support Ministry operations, including case management platforms, CRM systems, and digital service applications and AI assisted Tools.

Thanks,and Best Regards

KaranamVijaya Kiran

(EARegistration no: R1443178)

HP:+65 92333815

RecruitmentManager

HeliusTechnologies Pte Ltd (EA Licence No: 11C3373)

https://www.linkedin.com/in/vijay-karanam-68462131/

Exciting opportunity awaits you!

Are you ready to embark on a thrilling journey with a dynamic startup? We're on the lookout for a passionate and driven individual to join us as a Senior Executive Search Recruiter.

About One Seven Consulting:

One Seven Consulting is a boutique executive search firm, specializing exclusively in the dynamic Energy sector.

At our core, we're more than consultants – we're dedicated partners committed to delivering personalized services for our clients. With a focus on unlocking organizational futures, our team of consultants are dedicated to identify and secure the best talent. For candidates, we go beyond traditional recruiting; we empower individuals with career opportunities that align with their aspirations, ensuring success in today's ever-evolving professional landscape.

Energize your journey with us where we specialize in the dynamic realms of energy and sustainability. As industry leaders, we bring unparalleled expertise to the table, navigating the evolving landscape with precision.

Our mission is to unlock potential and empower success through exceptional executive search and coaching, positively impacting a million lives.

Why Join Us?

• Be part of a startup where your efforts truly make a significant impact.
• Harness your capabilities to contribute to creating something extraordinary.
• Opportunity to develop your skills in executive search.
• Networking opportunities and exposure to various aspects of the business.

Responsibilities:

• Identify and pursue new business opportunities within target industries.
• Drive business development, build long-term client relationships, and expand the firm’s market presence.
• Source for suitable candidates through advertising campaigns, social media, networking, and referrals.
• Manage end-to-end recruitment process

Requirements:

• Possess a Bachelor in Human Resources, Business Administration, or related fields.
• 3-8 years of working experience in executive search and consulting industry.
• Background in Engineering, Supply Chain, Data Centres, Energy, Chemical, Oil and Gas sectors.
• Strong communication skills, both written and verbal.
• Ability to work independently and collaboratively in a fast-paced environment.
• Compensation includes a basic salary with uncapped performance-based commission.

Interested candidates may email your resume to Eline Poh (eline@onesevenc.com)

We regret to inform that only shortlisted candidates will be notified.

Eline Poh Qiao Ying eline@onesevenc.com

EA License No.: 23S2032 | R2198980

Role Summary

We are seeking a Senior Oracle Developer to design, develop, and support Oracle-based distributed applications. The role involves troubleshooting production issues, optimizing system performance, and collaborating with cross-functional teams to deliver reliable and scalable solutions.

Roles & Responsibilities

• Design, develop, and maintain Oracle-based distributed applications.
• Investigate and resolve production and integration issues.
• Perform data imports/exports and support third-party integrations.
• Develop scripts, conduct testing, and optimize application performance.
• Collaborate with business, infrastructure, and database teams to deliver solutions.
• Maintain technical documentation and participate in code reviews.
• Provide technical support and guidance to team members.

Requirements

• Bachelor's Degree in Computer Science, Software Engineering, or a related field.
• Proven experience in Oracle application development and support.
• Strong programming skills in C, C++, Java, or COBOL.
• Experience with Oracle RTPM, SQL, and distributed application development.
• Knowledge of middleware, SOA, and system integration concepts.
• Strong troubleshooting, debugging, and performance tuning skills.
• Excellent communication, analytical, and teamwork abilities.

Job Summary

We are seeking a dynamic and experienced Programmes & Events Executive with a background in Mass Communication to provide maternity cover for the Assistant Manager (Prevention & Restoration) role. The incumbent will be responsible for planning, coordinating, and executing key programmes, outreach campaigns, and events that align with our mission to promote community awareness, empowerment, and support services. This role requires a balance of hands-on event management, stakeholder engagement, and communication strategy, ensuring programme continuity and visibility during the cover period.

Key Responsibilities

Programme & Event Coordination

- Plan, organize, and execute community programmes, workshops, and outreach events under the Prevention & Restoration pillars.
- Work closely with internal teams and external partners to ensure smooth implementation and alignment with programme objectives.
- Oversee event logistics, vendor coordination, and budget tracking.
- Prepare post-event reports, feedback summaries, and recommendations for continuous improvement.

Communication & Public Engagement

- Develop and execute communication materials (press releases, social media posts, and event collaterals) to enhance public engagement.

Stakeholder & Volunteer Management

- Maintain relationships with programme partners, sponsors, and vendors.
- Engage and coordinate volunteers for community activities and events.
- Support the documentation of partner deliverables and engagement outcomes.

- Engage with key community leaders, policymakers, non-profit partners, and funders to promote programme goals and secure support and funding.

- Negotiate with service providers and vendors to ensure high-quality resources are obtained at cost-effective prices.

Monitoring & Reporting

- Track project timelines, deliverables, and outcomes to ensure programme milestones are achieved.
- Prepare and submit progress updates, financial summaries, and impact reports to management.

Compliance and Reporting

- Oversee the compliance of programmes with all applicable laws, regulations, and grant/funding requirements.

- Develop comprehensive reports detailing programme progress, outcomes, and metrics for internal and external audiences, including regulatory bodies and funding agencies.

- Implement robust systems for data collection and analysis to ensure accurate reporting and inform ongoing programme adjustments

Innovation & Improvement

- Contribute creative ideas for improving programme design, event engagement, and outreach impact.
- Propose new approaches for digital storytelling and awareness campaigns leveraging your Mass Communication background.

Requirements

- Degree in Mass Communication, Events Management, or its equivalent.
- At least 3 years of experience in programme coordination, events management, or public engagement.
- Strong communication and interpersonal skills with the ability to manage multiple stakeholders.
- Proficient in Microsoft Office and familiar with event management tools or social media platforms.
- Creative thinker with attention to detail and the ability to work under tight timelines.

Company Overview

YWL ENGINEERING PTE LTD is a civil and structural engineering firm specializing in bridge design and infrastructure projects, delivering safe and efficient structural solutions across the region.

Job Summary

Join one of the region’s leading bridge design teams as a Civil & Structural Engineer. This role is suited for motivated engineering professionals who are passionate about structural design, technical problem-solving, and delivering safe, efficient solutions for building and civil infrastructure projects.

Responsibilities

• Undertake detailed design of buildings and civil infrastructures
• Execute of civil and structural design involving the preparation of calculations and review of structural design drawings in accordance to client' requirement
• Work with Qualified Person (QP) to develop design scheme for civil and structural works
• Coordinate with Authorities, Clients and Contractor

Skills & Competencies We’re Looking For

• Strong understanding of structural analysis and design principles, including familiarity with Eurocodes.
• Ability to prepare and interpret engineering calculations and structural drawings accurately.
• Knowledge of reinforced concrete (RC) and steel structure design/detailing.
• Proficiency in engineering software such as SAP2000, Midas Civil, Adsec, SAFE, or similar tools.
• Familiarity with BIM and drafting software will be an added advantage.
• Good communication and coordination skills when working with multidisciplinary teams and external stakeholders.
• Good command of written and spoken English
• Problem-solving mindset with the ability to manage site issues independently.
• Strong sense of responsibility, initiative, and commitment to project deadlines.

Required Qualification & Certifications

• Bachelor’s Degree in Civil Engineering (preferably recognized by the Professional Engineers Board).

What We Value

• Positive attitude and willingness to learn.
• Team player with good interpersonal skills.
• Commitment to quality, safety, and continuous improvement.

Accounts Executive (Entry Level)

About Bluzen

Bluzen Pte Ltd is a Singapore-based IT solutions and professional services company with subsidiaries in Malaysia, Thailand, and Vietnam. We specialize in providing IT infrastructure, managed services, and technical support to Korean companies operating across Southeast Asia.

As part of our continued growth, we are looking for a motivated and detail-oriented Accounts Executive to join our Singapore office.

Job Summary

The Accounts Executive will support daily accounting and finance operations, ensuring accurate and timely processing of financial transactions. The successful candidate will work closely with the management team and regional offices while gaining hands-on experience in accounting, financial reporting, and administration using AutoCount Accounting Software.

Key Responsibilities

Accounts Payable (AP)

• Process supplier invoices, staff claims, and payment vouchers.
• Verify supporting documents and ensure proper approval procedures.
• Prepare payment schedules and monitor due dates.

Accounts Receivable (AR)

• Generate customer invoices and statements.
• Monitor outstanding receivables and follow up on collections.
• Reconcile customer payments and account balances.

General Accounting

• Perform daily bookkeeping and accounting entries using AutoCount Accounting Software.
• Maintain accurate accounting records and filing systems.
• Assist with bank reconciliations and month-end closing activities.
• Support preparation of management reports and financial statements.
• Maintain fixed asset records and depreciation schedules.

Administrative & Compliance Support

• Assist with GST reporting and tax-related documentation.
• Support external auditors, tax agents, and regulatory requirements.
• Coordinate with regional offices in Malaysia, Thailand, and Vietnam on finance-related matters.
• Handle ad-hoc accounting and administrative duties assigned by management.

Requirements

• Diploma in Accountancy, Finance, or related field.
• Entry-level candidates are welcome to apply.
• Basic understanding of accounting principles and bookkeeping.
• Proficient in Microsoft Office, especially Microsoft Excel (VLOOKUP, Pivot Table, basic formulas).
• Strong numerical and analytical skills.
• Good organizational skills with attention to detail.
• Able to work independently and meet tight deadlines.
• Positive attitude, willingness to learn, and strong sense of responsibility.
• Good communication and teamwork skills.

Preferred Qualifications

• Experience with AutoCount Accounting Software will be an advantage.
• Knowledge of Singapore GST regulations is preferred.
• Experience handling Accounts Payable (AP) and Accounts Receivable (AR) is a plus.
• Ability to communicate in English; Korean language skills will be an added advantage.

What We Offer

• Career growth opportunities within a regional organization.
• Exposure to multi-country accounting operations across Southeast Asia.
• Friendly and collaborative working environment.
• Training and development opportunities.
• Performance-based bonus and annual salary review.

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

Job Description

The Service Delivery Executive is responsible for managing day to day operational support. Identifies a client’s needs and oversees the delivery of the services.

Customer focused – Manage customer expectations and build strong partnership:

• Act as a single point of contact for all support related queries and issues.
• Build executive-level relationships with clients to ensure long term success and act as an escalation point for complex customer issue.
• Be passionate about customer satisfaction and continuous service delivery improvements.
• Work with customers to ensure they are leveraging services effectively and finding value in our services
• Assessing customer feedback and improving procedures accordingly to ensure that great customer service is always provided

Communication and Stakeholder engagement

• Possess strong interpersonal skills, which enables them to communicate with customer and team, give clear instructions and provide great customer service
• Ensure that effective communication is provided to the customer (including monthly or weekly service delivery reports) with the agreed timeframes
• Manage multiple stakeholders. Work closely with sales, support, billing and other technical teams
• Ensure that regular reviews of the services provided (Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)) are conducted to maintain alignment between the services and the expectations of the customer
• Review with support team to ensure that all support tasks and deliverables meet quality and service levels
• Liaise with third party vendors, customer technical teams and other interfacing application team leaders to ensure smooth Business as Usual (BAU) support operations
• Notify/escalate critical issues or variations to leads or management

Staff Management:

• Act as the direct reporting manager to a team of 50–60 Desktop Engineers.
• Lead, mentor and develop team members, fostering a culture of accountability, collaboration and continuous improvements.
• Oversee resource forecasting and workforce planning to ensure seamless and uninterrupted service delivery.
• Monitor and evaluate individual Desktop Engineer KPIs, ensuring targets are met, delivering coaching where required, and managing Performance Improvement Plans (PIP) when necessary.
• Manage and approve leave applications and ensure timely and accurate submission of timesheets for all Desktop Engineers.
• Ensure strict adherence to established processes and procedures.
• Conduct training sessions for engineers and team members, mentor junior team members to promote skill development.
• Delegate tasks effectively by providing clear and specific instructions and goals, plan, track and monitor tasks assigned to team members.

Teamwork and Collaboration

• Collaborate, problem solve, and/or strategize upcoming client meetings with team members
• Collaborate with internal stakeholders to establish relationship across all departments
• Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes

Operational Excellence & Service Management

• Track and follow up on incident investigations, root cause analysis (RCA) and closure to ensure incidents reported are tracked and resolved till closure.
• Help document SOPs, work instructions and service management processes to ensure knowledge retention and operational consistency.
• Analyse customer data and feedback for service improvement and identify upsell opportunities
• Prepare and provide operational reports, dashboards and status updates to stakeholders.

End-to-End Follow-Up and Closure Management

• Ensure end-to-end ownership and follow-up of all customer-related actions, issues, and service requests through to full closure.
• Track progress against agreed timelines, proactively drive actions, chase updates, and manage dependencies to prevent delays.
• Maintain clear visibility of all open items, ensuring no gaps in communication or execution.
• Identify and escalate risks or blockers early to relevant stakeholders to ensure timely resolution.
• Validate resolution with customers and stakeholders, securing formal closure and satisfaction confirmation.
• Ensure proper documentation of outcomes, root causes, and lessons learned to support continuous service improvement.

Qualifications

Requirements

• 2-3 years as a Service Delivery Manager/Customer Success Manager
• Good customer management experience
• Excellent written, oral and presentation skills
• Strong coordination and problem-solving skills with a customer service mindset.

Preferred Attributes

• Professional approach with strong customer relationship focus

Professional and/or Technical Certifications

• ITIL Foundation Certification (Preferred)

Additional Information

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

Scam Alert

We are aware of fraudulent job offers and impersonations of NCS recruiters. Phishing emails using convincing-looking but fake addresses are also commonly used to trick you into thinking that they come from official NCS sources.

Please note that all official communications from NCS Group will only be sent from verified corporate email addresses. Always check that the sender’s email address ends with the genuine NCS domain, @ncs.com.sg and beware of extra letters, symbols or misspellings. When in doubt, verify the sender’s identity by contacting us at reachus@ncs.com.sg.

ob Description

• Assist in managing daily restaurant/cafe operations, including staff scheduling, inventory control, and workflow supervision.
• Hand on doing front-of-house and back-of-house operations to ensure compliance with food safety and hygiene standards.
• Help develop and implement sales strategies to increase revenue and customer retention.
• Support promotional campaigns, special events, and upselling initiatives.
• Train, guide, and motivate staff to improve team performance and service quality.
• Handle customer complaints and special requests professionally to maintain high customer satisfaction.
• Maintain high service standards and ensure a positive customer experience.
• Conduct regular staff briefings to align team performance with service goals.
• Prepare operational reports and analyze data to support managerial decision-making.
• Maintain proper documentation of procedures, inventory, and staff records.

Requirements

• Experience in the F&B industry; management or leadership experience is a plus.
• Proficient in restaurant/cafe management systems and office software.
• Strong leadership, problem-solving, and communication skills.
• Customer-focused with strong attention to service quality.
• Ability to handle high-pressure situations and multitask effectively.
• Flexible to work shifts, including weekends, and public holidays.
• Diploma/Degree holder (min)

Compensation & Benefits

• Annual Increment
• Performance Incentive Bonus
• Career Progression

For quick reply, please contact me at +65 85878287

Registration Number: R21100938 (Tan Jie Bei)

EA Licence No: 22C1301 (Unisearch Services Pte Ltd)

Basic: $3000 - $3500
Mon - Fri: 9.00am - 6.00pm
Location: Sengkang
Permanent role + VB (up to 4 months) + 14 AL + Yearly Company Trips

Responsibilities

• Provided daily IT support and resolved hardware, software, and network issues for end users.
• Installed, configured, and maintained desktops, laptops, printers, and IT equipment.
• Managed servers, performed system updates, and monitored system health.
• Configured and supported network infrastructure, including firewalls, VPNs, switches, and connectivity.
• Administered Microsoft 365, including user accounts, email setup, and access management.
• Coordinated with vendors for IT procurement, technical support, and issue resolution.
• Supported cybersecurity operations, including antivirus management, monitoring, and policy compliance.
• Maintained IT documentation, standard operating procedures, and asset inventories.
• Managed Active Directory (AD), including user account administration and file/folder permissions.
• Provided technical troubleshooting and user support to ensure system availability and performance.
• Liaise with vendors for IT-related support and services.

Requirements

• Min 1 year of experience in end user support.
• Able to work in a fast-paced environment.
• Good understanding of networking concepts, including TCP/IP, VPNs, switches, and firewalls.

MTC Consulting Pte Ltd | 15C7752

EA. Registration No.: R22111807 | Yap Teng Hui