Total 419 Senior Executive system analyst job vacancies in Australia

Job Summary & Purpose:

• Contribute to coverage of Statistical Arbitrage and Quantitative Equity Market Neutral hedge funds, including: manager selection, investment due diligence and related Hedge Fund services.
• To collaborate with colleagues in the production of research reports and various deliverables.
• To contribute to the development of Albourne’s Hedge Fund research.
• Mentor and develop the skills of junior colleagues.

Fund Investment Due Diligence

• Hedge Fund Research:
  Contribute to and maintain investment due diligence on Statistical Arbitrage and Quantitative Equity Market Neutral hedge funds, globally. A successful candidate will build a comprehensive knowledge of assigned funds and strategy landscape, including tertiary research on relevant topics of client interest.
• Produce Reports:
  Produce clear & concise investment due diligence reports and recommendations to clients. Meetings and due diligence may involve site visits, analysis of documentation and performance reviews, together with telephonic or personal reference checks. Company “best practices” in respect to Hedge Fund investment due diligence should be followed.
• Collaboration:
  Coordinate with others within the firm covering related strategies (including in other silos and functions) to share information and to improve the quality of Albourne’s hedge fund research, including other reports and recommendations.
• Fund Exposure Analysis:
  Utilizing Open Protocol data and other data provided by fund managers, conduct ongoing monitoring of fund exposures.
• Strategy Knowledge:
  Build a working knowledge of funds outside core coverage; on occasion, writing research on said funds, if considered appropriate.

Strategy Analysis and Communication

• Strategy Forecasts:
  Aid in the production of strategy forecasting for Fixed Income Relative Value hedge funds.
• White papers, CIO Notes & Albourne TV (ATV):
  Help with production and maintenance of research outlining the key attributes, trends and drivers of a given strategy, or discussing relevant market developments. Facilitate and conduct interviews with fund managers and/or other industry professionals.
• Research:
  Identification of any additional tools or analytics which will enhance the accuracy of ratings and fund selection or communicate Albourne’s opinions more clearly.
• Client Calls and Requests:
  Lead client calls/meetings to aid with clear communication to clients of Albourne’s opinions on the given strategy or fund(s) as well as meet any follow-up or related client requests.

Other Requirements

• University graduate, preferred secondary degree or professional designation
• +10yrs relevant work experience, with knowledge or experience of Systematics
• Very strong written communication skills, strong presentation skills also required
• Proactive self-starter, proficient time management and multi-tasking
• Professional demeanour and strong interpersonal skills
• Systems literacy (MS Office, rudimentary programming skills, Bloomberg)
• Travel (moderate)
• Abide by the HF IDD Group policies and procedures as well as the Albourne Group’s policies and procedures.
• Comply with terms of Albourne Compliance Manuals
• Complete relevant Albourne Certificates (training courses)
• Attend company Offsites
• Regulatory registration (dependent on regional requirements)

Job description

this role is to support the respective market Financial Controllers to ensure all entities within APAC and EMEA markets are compliant from a statutory, tax and reporting perspective within the specified deadlines and managing external audit and tax relationships. The incumbent must sustain a strong relationship with the Senior Leadership Stakeholders, Finance community and other parts of the Regional and Global business

Responsibilities

• Perform a techno-functional role with hands-on experience in SAP IS-H and IS-H med.

• Develop and support SAP ABAP applications across IS-H, IS-H med, FI, MM, and system interfaces.

• Lead and support on-site activities including support, enhancements, deployments, and project implementations.

• Evaluate and translate business requirements into system and technical specifications.

• Analyse SAP business processes and recommend appropriate application and system solutions.

• Provide end-to-end user support, including handling user queries and supporting SIT and UAT activities.

• Troubleshoot and resolve application and configuration issues.

• Deliver end-to-end project activities from requirement gathering, analysis, development, testing, to deployment.

• Proactively propose system and process improvements to enhance operational efficiency.

• Exposure to SAP FICO and MM modules is an added advantage.

Requirements

• Minimum 6 years of experience as a SAP ABAP Developer with hands-on exposure to SAP IS-H and IS-H med.

• Strong experience in developing SAP Reports, Dialog Programs, Smart Forms, SAP Scripts, Adobe Forms, Web Services (SOAP and REST), Badi enhancements, user exits, screen enhancements, and system interfaces.

• Proven experience in SAP IS-H and IS-H med operations and healthcare business processes. Knowledge of FICO and MM is an advantage.

• Ability to provide timely and effective solutions through in-depth technical and functional analysis of IS-H, MM, and FICO issues.

• Strong team player who is proactive, resourceful, and self-motivated.

• Good time management and organizational skills.

• Excellent interpersonal and communication skills.

Role Overview

We are seeking an experienced and highly motivated Senior Business Analyst to join our consulting team. In this role, you will work closely with clients, product teams, and delivery colleagues to define, analyse, and shape business and technology solutions.

You will bring strong business analysis fundamentals, hands-on Agile delivery experience, and the ability to operate confidently with senior stakeholders. This role suits someone who thrives in a fast-paced, dynamic environment and enjoys solving complex business problems.

Key Responsibilities

• · Lead end-to-end business analysis activities across discovery, design, and delivery phases, including facilitating workshops and stakeholder sessions.
• · Engage, influence, and advise senior stakeholders, including policy makers and C-suite representatives.
• · Elicit, analyse, and document requirements using user stories, process maps, and supporting artefacts to build and refine product backlogs.
• · Perform root cause analysis and translate business needs into clear, actionable solution designs and system specifications.
• · Conduct options analysis, feasibility assessments, and contribute to solution recommendations.
• · Analyse and help shape AI and data-driven use cases in collaboration with technical and data teams.
• · Manage stakeholders across all levels—from executive sponsors to delivery teams—both internally and client-side.
• · Support User Acceptance Testing (UAT) across all testing phases to ensure solutions meet business needs and are release-ready.

Join Alphline Technologies, a dynamic and innovative company that delivers bespoke IT solutions, where creativity meets technical expertise. We craft cutting-edge web, mobile, and infrastructure solutions that empower businesses to thrive.

We're seeking a technically proficient and proactive Senior IT System Engineer to play a pivotal role in creating, deploying, and maintaining our infrastructure solutions. If you're passionate about contributing to a collaborative and growth-oriented environment, we want to hear from you!

At Alphline Technologies, we're more than just an IT company; we're a team of passionate technologists dedicated to delivering impactful solutions. We foster a collaborative and innovative culture where your contributions are valued, and you'll have opportunities to grow alongside our success.

As a Senior IT System Engineer, you'll tackle challenging problems, design innovative architectures, and build scalable solutions utilizing virtualization and networking technologies to make a real difference.

Responsibilities:

• Design, deploy, operate, and maintain on-premises Windows and Linux server environments
• Administer virtualization platforms (VMware / Hyper-V) and enterprise storage systems (SAN/ NAS) to ensure system availability, performance, and capacity planning
• Perform daily infrastructure operations, monitoring, incident response, root cause analysis, and permanent remediation
• Support and administer network infrastructure, including LAN/WAN, VLANs, routing, switching, firewalls, and VPNs
• Implement system hardening, patch management, and security best practices across infrastructure components
• Operate infrastructure in accordance with ISO standards, CIS benchmarks, and GxP requirements
• Prepare and maintain SOPs, change records, validation documents, and infrastructure diagrams
• Implement, monitor, and periodically test backup and disaster recovery solutions
• Support hybrid/cloud initiatives, automation, and infrastructure improvement projects in collaboration with other teams

Requirements:

• Degree/Diploma in IT, Computer Science, and other IT-related disciplines.
• At least 3 years of hands-on experience in on-premises IT infrastructure operations.
• Strong experience with:

1. Microsoft Windows Server (2003–2022), Active Directory, DNS, DHCP
2. Linux server administration (at least one major distribution)
3. Virtualization (VMware or Hyper-V)
4. Enterprise storage (SAN / NAS)
5. Core networking fundamentals (LAN/WAN, VLANs, firewall, VPN)

• Proven ability to troubleshoot and resolve infrastructure issues independently
• Experience working in regulated or compliance-driven environments with proper documentation and change control
• Fluent in English and Mandarin (spoken and written) to communicate with Chinese-speaking stakeholders and clients
• Able to work independently while collaborating effectively with internal teams

Added Advantage:

• Experience with:

1. MSSQL administration
2. GxP environment
3. Scripting or automation (PowerShell, Bash, VBA)
4. DevOps or infrastructure as Code (Ansible, Terraform, CI/CD)
5. Cloud platforms (AWS, Azure, or GCP)
6. Monitoring and observability tools (ELK, TIG, or similar)

• Professional certifications in:

1. Infrastructure (VMware, Microsoft)
2. Networking (CCNA/CCNP)
3. Security or compliance (ISO 27001, CIS)
4. Cloud platforms

• Ability to start immediately or within a short notice period

Working Hours & Location:

• 5-day workweek (4 days in Office & 1 day Work-from-Home) / Mondays - Thursdays 9:30am – 6:30 pm, Fridays 8:30 am – 5:30 pm) / Location: Ang Mo Kio & Tuas Area)

Benefits

• Work-from-home once per week
• Competitive salary and performance-based bonuses.
• Opportunities for professional development and career growth.
• Up to 22 days of Annual Leave
• Health and wellness benefits

The NielsenIQ BASES Practice is a forward-thinking, rapidly growing, market research division of the Nielsen Company. That means we maintain an unbeatable client list, create best-in-class solutions and have access to incredible resources - without sacrificing the benefits of a smaller, leaner, close - knit company. We celebrate curiosity and creativity, and encourage openness and collaboration.  
Through a blend of innovative market research technologies (such as evolutionary algorithms and predictive analytics) and client consulting, we help major consumer products companies dramatically improve their outcomes at every stage of the innovation lifecycle. We identify breakthrough product ideas, messaging that inspire action, fresh package designs and optimal launch strategies. 
We are looking for someone to develop and manage Nielsen BASES business and client relationships by designing, selling, executing, and presenting market research studies to meet clients’ research objectives, and are building a talent pipeline for the same. 

RESPONSIBILITIES:

Client Consulting:

1. Trusted partner: Understand the client needs, deliver with excellence, make an impact

2. Drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews

3. Attend client planning meetings and contribute by providing Nielsen insights and solutions to the client’s business needs.

3. Communication with mid-level clients on their research queries

4. Able to handle presentations with mid level clients or audiences

5. Crisis management: Able to tackle some of the client communication, particularly with mid-level clients.  

6. Taking ownership of project in terms of client relation as well as consulting / partnering with client through the project life cycle  

7. Ensure all presentations done by reports tell a clear story, provide insights and actionable recommendations  
 
Commercial Leadership:

1. Be proactive at collecting client business questions, active listening to understand the question behind the question  

2. Proactively follow-up with the client on proposals, designs, costs

3. Set up action plan, forecast and monitor regularly the revenue   

Project Management:

1. Proactively identify and address client issues and needs.  

2. Stays in loop on all stages of project management and monitors progress  

3. Ensure the services provided to clients are timely and precise according to client business needs and specifications while meeting the company's quality standards  
 
Thought Leadership- Integration:

1. Strengthen category / client knowledge  

2. Develops strategic understanding of industry trends, competition and opportunities of Nielsen  

3. Make an impact for the team / client  
 
A LITTLE BIT ABOUT YOU 
With your critical and strategic thinking abilities, you can create opportunities to better our business. You approach challenges from new angles, discovering unique solutions that are efficient and effective. Intellectual curiosity and persistence to find answers to questions and Ability to autonomously manage simultaneous projects in a fast paced business environment. Exceptional aptitude for data analysis. Ability to work cross-functionally. Strong presentation skills. 

The purpose of this role is to provide expertise in reporting and analysis to enhance decision-making across the talent lifecycle, support strategic initiatives, and contribute to achieving business goals with a focus on talent priorities. This role involves producing analytics, mapping key reporting processes, managing stakeholders, identifying trends, and maintaining reporting requirements to support business needs and objectives. Additionally, the role includes championing MI Data Warehouse and Reporting tools, collaborating with end users to identify reporting requirements, and providing data insights to drive operational efficiency and meet business objectives.

Responsibilities:

• Support basic data needs for assigned areas of responsibility by reviewing requests, identifying correct databases, and extracting relevant data for key stakeholders.

• Facilitate delivery of reliable data insights by following established guidelines to analyse, test, and manipulate data, escalating issues for troubleshooting.

• Assist with ad-hoc reports and special projects by analysing requests, manipulating data, and ensuring reports align with business needs.

• Implement policies, programs, and directives from senior management to respond to business decisions.

• Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value key principles.

• Develop and maintain effective relationships with stakeholders to achieve desired outcomes.

• Design, develop, and manage the production of reporting, analysis, and dashboards to provide insights and adhere to best practices.

• Identify and proactively report key risk areas for People programs, ensuring successful resolution.

• Actively engage with stakeholders to determine areas of improvement in existing processes.

How to Apply:

Interested applicants, please email your resume to claralim@recruitexpress.com.sg

*please note that only shortlisted candidates will be contacted

Lim Tyn Wei Crystal (Clara)

CEI No: R23117784

Recruit Express Pte Ltd

EA Licence No: 99C4599

Member of Group Manufacturing Execution System (MES) IT team. Delivering IT Services to support businesses. Study and implement technology and improve manufacturing and traceability capability. 

Adhere to Security Governance & Compliance as per Group IT Policy and Standards. 

Responsibilities:

• Ensuring smooth operation including troubleshooting and problems solving related to Manufacturing Execution System. Identify improvement areas and implement strategic solutions in time with consultation with business stakeholders.
• Work with Business stakeholders and lead strategic planning for Venture MES system to achieve business goals.
• Responsible for MES functional and technical system development, review, and certification of MES systems hardware, backup, IT Disaster Recovery Plan (DRP,) and IT Business Continuity Plans (BCP).
• To ensure system to comply with audit requirement
• Manage and evaluate IT Vendors (MES)
• Proactively propose proactive improvement & preventive monitoring
• Manage &Support IT Audit

Requirements:

• Degree in Computer Science, Information Systems, Engineering or equivalent.
• Minimum 5 years in relevant experience.
• Experience in working in a cross-functional team.
• Supervisory experience will be an added advantage.
• Experience with clustering, performance testing, BI and MES application will be an advantage.
• Strong analytical and communication skills.
• Self-motivated and a good team player.
• Knowledge in Production Planning/Capacity Planning/Material Management
• Knowledge in Work Order Management
• Knowledge in OEE/SPC/RTY
• Knowledge in Quality management and traceability requirements

If you embody the spirit of excellence, passion for discovery, innovation and enterprise, and the desire to make a difference in the world of technology and electronics, come join the Venture team!

Be Part of the Global Venture Family.

Disclaimer:

By submitting your application to Venture Corporation Limited and its group of companies, you acknowledge and agree that any personal data you provide will be processed for the purpose of evaluating your application for employment.

If you are not selected for this position, we may retain your personal data to consider you for future employment opportunities unless you inform us otherwise. Should you wish to withdraw your consent or request access to or correction of your personal data, please contact our Personal Data Protection officer by email: dataprotection@venture.com.sg For more details, please refer to our privacy policy at Personal Data Protection Policy of Venture Corporation Limited.

Venture Corporation is aware of scams involving fraudulent job offers; where individuals pose as staff representing our company and/or post fake job openings. Kindly note that the company does not make job offers until after a candidate has submitted a job application and participated in a face-to-face interview.

Please be advised that all legitimate job opportunities at Venture Corporation and our subsidiaries are listed exclusively on our official careers page and verified job portals. Any job offer that requires payment or solicits personal information in the early-stage recruitment process is likely a scam.

We urge all candidates to remain vigilant and exercise caution when approached with suspicious job offers. If you have questions about any open positions at Venture Corporation, please contact us by email: hr.singapore@venture.com.sg

Kindly note that only shortlisted profiles will be contacted.

Information:

1. Salary range: $4,000 - $6,000, with $250 Transport allowance
2. Working hours: Mon-Fri: 8.30am - 5.15pm

Responsibilities:

• Execute projects to ensure works done are within the schedule.
• Liaise with stakeholders to carry out the scope of the project.
• Monitor track of the progres and lead Factory Acceptance Test with customers/distributors.
• Ensure all documentations are endorsed, coordinate site testing and provide technical support.
• Study and assist to generate project cost estimation, and submit a monthly report of project status.
• Support 3rd party product & drawings for submittals, and participate in continuous improvement.
• Work with cross-functional team to update projects status in weekly project meeting.
• Manage site installations work and ensure completion within timeline.
• Work with sub-contractors on site installations work, drawings, and materials submittals.

Requirements:

• Diploma/Degree in Mechanical/Electrical with 2 -5 years of relevant experience.
• Ablilty to interpret Technical drawings
• Familiar with generators, control systems and its standard/codes

Interested applicants, send in your updated resume by clicking “Apply Now”.

Lin Weikang
EA Personnel No: R21102570
EA License No: 23C1894

About Maybank Securities

Maybank Securities is a leading brokerage house and investment bank in ASEAN. Maybank Securities provides services in corporate finance, debt markets, equity capital markets, derivatives, retail and institutional securities broking and research.

Job Description

We are seeking a motivated and detail-oriented Analyst-Associate to join our Client Services team, focusing on KYC and client onboarding processes. You will work closely with the business, compliance, and operations teams to ensure all KYC documentation meets regulatory standards.

As a KYC specialist, your key responsibilities include:

• Analyse client profile to determine the required KYC information as per procedure
• Support the review and collection of KYC documentation for new and analysing existing client documents across client types i.e. individuals, corporates, funds and FIs.
• Conduct preliminary due diligence checks, name screening, background checks and basic risk assessments in accordance with internal AML/CFT/CPF guidelines
• Coordinate with internal stakeholders and clients to obtain required documents and resolve KYC-related issues or queries
• Assist in tracking and monitoring on boarding pipelines, outstanding items, and periodic review schedules
• Escalate KYC deficiencies or red flags to senior team members for further assessment
• Support documentation and maintain a data matrix for regular team review, reporting, audit, or regulatory request
• Participate in process improvement discussions and contribute ideas to enhance operational efficiency
• Maintain proper records and ensure data integrity across internal systems
• Escalation of operational, regulatory and other risks to line manager and functional leads as appropriate; contributes to the development and implementation of mitigation or control solutions as required.

Our ideal candidate

• At least 1 year of relevant experience in KYC/CDD or client on-boarding (Analyst: 1 -2 years | Senior Analyst: 3–4 years | Associate 5-6 years)
• Proficient in KYC Profiling
• Knowledgeable and experienced in account documentation, sophisticated AML/KYC knowledge in banking or financial industry
• Ability to develop a good knowledge of the customer base, with sensitivity to customer needs.
• Familiar with AML/CFT/CPF standards and regulatory expectations (CRS, FATCA, SIP, etc.)
• Mature, strong attention to detail, analytical mindset and problem solving ability with excellent interpersonal skills and a compliance-oriented attitude
• Effective communication skills and willingness to liaise with both clients and internal stakeholders
• Team player who can multitask effectively and follow through assignments within a tight schedule with a proactive attitude and willingness to learn
• Proficient in Microsoft Excel; experience with data tracking and basic analysis preferred
• Any AML/CAMs certifications is a plus but not mandatory

We regret that only short-listed candidates will be notified.

Position: Helpdesk Support, Client Services- Analyst/Senior Analyst

About the job:

We are hiring for an Asian securities firm.
Work location- opp Clark Quay MRT

About the Company:

It is a leading brokerage and investment bank with a reach extending across ASEAN, the UK and the US, offers a comprehensive suite of services. These include corporate finance & advisory, navigating debt and equity capital markets, derivatives trading, brokerage and research for both retail and institutional investors, and prime brokerage.

Job Description

We are looking for a detail-oriented and customer-focused Helpdesk Officer to join our Client Services team. You will serve as the first point of contact for clients, handling front-line enquiries and ensuring smooth processing of account-related requests in a fast-paced financial services environment.

Key Responsibilities:

• Provide excellent front-line support to clients by attending to enquiries at the counter and via phone/email.

• Manage and respond to incoming emails in a timely and professional manner.

• Review and process retail and corporate account opening applications (both manual and digital).

• Assess and handle account update requests, dormant account reactivations, and account closures.

• Conduct thorough KYC/AML screening and due diligence for new client onboarding.

• Process client requests including share transfers and other related services.

• Perform ad-hoc duties as assigned by the Team Lead or Head of Client Services.

Qualifications

• Diploma or bachelor’s degree in business, Finance, Banking, or a related field.

Experience

• 1–3 years of relevant experience in banking, brokerage, or financial services, preferably in client servicing, operations, or helpdesk.

• Hands-on experience in retail and corporate account opening and client onboarding processes.

• Familiarity with KYC/AML screening and regulatory requirements in the financial industry.

• Experience handling customer enquiries in a front-line or counter service environment.

• Exposure to processing account maintenance requests such as updates, reactivations, closures, and share transfers.

• Strong communication and interpersonal skills with a customer service mindset.

• Excellent attention to detail and accuracy when reviewing documentation.

• Ability to multitask, prioritise effectively, and meet tight deadlines in a fast-paced environment.

• Proficient in Microsoft Office applications, especially Excel and Outlook.

• Strong organisational and email management skills.

• Proactive team player who is willing to take on ad-hoc tasks.

If you are interested, please send your updated CV to jency.chan@tangspac.com or apply via the link.

EA Reg No: 25C2690

EA License: R22105542

We regret that only short-listed candidates will be notified.

We are seeking a Senior System Analyst with strong experience in Linux administration, middleware platforms, and container orchestration to support and maintain enterprise infrastructure environments.

Key Responsibilities:

• Provide administration, support, and maintenance for Linux, Windows, IBM AIX, and Solaris operating systems.
• Deploy, configure, and manage middleware platforms such as IBM WebSphere, IBM MQ, Red Hat JBoss EAP, and JBoss A‑MQ.
• Install and maintain database platforms including IBM DB2, PostgreSQL, and MySQL.
• Manage LDAP services, including IBM Security Directory Server and Apache LDAP.
• Install, configure, and operate Kubernetes and Red Hat OpenShift (OCP) clusters.
• Perform system troubleshooting, patching, upgrades, and performance optimization across OS and middleware layers.
• Support bid and project activities, including infrastructure sizing, cross‑team coordination, and end‑to‑end infrastructure design discussions.

Requirements:

• 4 years of hands-on IT experience, ideally covering both OS and middleware administration.
• Strong understanding of application architecture, including authentication, web servers, databases, application servers, and messaging systems.
• Proficient in Unix/Linux shell scripting.
• Practical experience with Docker, Kubernetes, and OpenShift.
• Willingness to support legacy platforms while adopting modern cloud and container technologies.
• Cloud or platform certifications (AWS, Azure, GCP, Red Hat) are an advantage.
• Strong communication and collaboration skills to work with cross-functional teams.

Job Descriptions:

• Develop detailed cost estimates for tenders/bids to meet customer's requirements and deadlines.
• Analyse prints, extracting and compilation information on time, cost materials, and labour estimation.
• Identify and drive optimizations in cost and execution of cost competitive projects.
• Compare estimates against historical data, market trends, and industry benchmarks to improve competitiveness.
• Expedite and collaborate with various internal/external functional groups for compilation of cost estimates.
• Updating and maintaining of system database required for developing cost estimates.

Requirements:

• Degree in Mechanical/Manufacturing Engineering/Production/Civil Engineering or related Engineering field.
• At least 2-3 years of experience preferred.
• Responsible & possess positive attitude, good communication skills, and detail-oriented.
• Strong presentation & analytical skill in MS Excel.

Location: One-north

Working Hours:

Office hours

Mon-Thur : 830am - 6pm, Fri : 830am - 530pm

Job details:

• Provide administrative support under the Division Management Office (DMO) team.
• Help with planning activities, prepare reports, assist with various office administrative tasks.
• To participate in ad-hoc HR projects, helping to organize and coordinate activities and support other process improvements initiatives.
• Develop dashboards and trackers to monitor overall performance achievements and incident rates.

Job requirements:

• Proficiency in creating dynamic dashboards in Microsoft Excel
• Strong attention to detail and analytics skills.
• Good communication and interpersonal skills.
• Organised, proactive, and able to work independently with minimal supervision.

Interested candidates, kindly send a copy of your resume to: healthcare7@recruitexpress.com.sg

Jessica Fong Zhi Tong [R1879124]

Email Address: healthcare7@recruitexpress.com.sg

Recruit Express Pte Ltd

EA License No: 99C4599

IT Support Executive
Salary: $3700 - $4700
Working hours: 8:30am - 5:30pm
Location: Woodlands Ave (Nearest MRT: Admiralty)

Job Description:

• Help Desk Support: Respond to user queries, troubleshooting issues, and resolve hardware/software/network problems.
• Software Installation & Configuration: Install, update, and configure applications to support business needs.
• Hardware Support: Maintain and troubleshoot computers, laptops, printers, scanners, and peripherals.
• Network Support: Monitor and resolve connectivity issues, LAN/WAN performance, and internet outages.
• User Account Management: Create, update, and manage user accounts, including password resets and access permissions.
• Security & Virus Protection: Implement IT security measures, manage antivirus software, and conduct security audits.
• Data Backup & Recovery: Ensure data integrity, manage backup procedures, and assist in recovery of lost/corrupted data.
• Mobile Device Support: Assist with setup, configuration, and troubleshooting of mobile devices.
• Remote Support: Provide assistance to remote/offshore employees via remote access tools or phone support.
• IT Asset Management: Maintain inventory of hardware/software assets, track licenses, and manage lifecycle.
• Documentation: Create and update IT procedures, troubleshooting guides, and system configurations.
• Training & User Education: Conduct sessions and create resources on IT best practices and security awareness.
• Vendor Management: Liaise with vendors for hardware/software services, support contracts, and warranty claims.
• Compliance & Policy Adherence: Ensure IT practices comply with regulations and internal policies.
• Continuous Improvement: Identify and implement process improvements to enhance efficiency and user satisfaction.

Business Application Support & Development:

• Create and manage company portals for internal use.
• Configure and customize Zoho applications (CRM, Desk, Projects, Creator, People) to meet business requirements.
• Develop and maintain application approval workflows (leave requests, expense approvals, onboarding processes).
• Integrate Zoho with other enterprise tools (Microsoft 365, Google Workspace, ERP systems).

Process Automation:

• Streamline operations using Zoho Creator, Power Automate, or similar workflow automation tools.
• Perform any other ad hoc tasks as assigned.

Requirements

• Experience with help desk systems and remote support tools.
• Preferably with 2 years’ relevant work experience.
• Familiarity with IT security practices and compliance standards.
• Hands-on experience with Zoho applications (CRM, Desk, Projects, Creator, People) and ability to build portals/workflows.
• Exposure to other enterprise software (Microsoft 365, Google Workspace, ERP systems).
• Ability to install, configure, and troubleshoot business applications across desktop and mobile platforms.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional, ITIL Foundation, Zoho certifications) are a plus.