Job Responsibilities:

• Oversee the day-to-day operations.
• Plan, organize, coordinate and delegate to ensure smooth operation of the department daily.
• Oversee and updates of the Quality Management System and Standard of Procedures (SOPs), ensuring alignment with industry best practices and regulatory changes.
• Lead and conduct daily on-site inspections, ensuring compliance with quality standards, food safety regulations and operational procedures across production and retail outlets.
• Ensure analysis of food products via microbiological and physical testing, calibration of lab equipment and measurement tools, internal sensory evaluation are conducted as per schedule.
• Conduct hygiene training for the production personnel.
• Manage customers' complaints, lead investigations to determine the root cause and implement corrective actions to prevent recurrence.
• Responsible for reporting any non-conformance of products/ processes/ hygiene violations in a timely manner.
• Promptly follow-up with contractors (chemical/ pest control) during routine servicing to ensure work orders are conducted as per contract.
• Monitor shelf-life, product sampling and quality testing activities.
• Supervise and conduct hygiene checks, product quality assessments and sample retention protocols to ensure adherence to internal and external standards.
• Development and continuous of improvement of food safety training materials, ensuring they are relevant, up-to-date and aligned with company's policies and industry standards.

Job Requirements:

• SINGAPOREANS ONLY
• Diploma/ Degree in Food Science/ Food Technology or related disciplines.
• Min. 3-5 years of work experience in QA/QC related field in food industry, preferably from food manufacturing/ food service/ food retail.
• Familiar with food regulatory/ retail hygiene requirements is an advantage.
• Excellent analytical and problem-solving skills.
• Good initiative and effective communication skills.
• Able to manage multiple tasks and easily adapt to changing situations.

[ Job ID: 1617227 ]

About the Role:

We are a dynamic financial institution focused on empowering small and medium-sized enterprises (SMEs) through tailored financing solutions. If you are a driven sales professional with a hunter's instinct and a passion for helping businesses grow, this is your opportunity to make an impact. Join us to build meaningful client relationships, drive new business, and thrive in a performance-oriented environment.

Key Responsibilities:

• Identify and prospect new SME clients through proactive outreach and networking
• Assess client needs and recommend customized financial solutions
• Manage and nurture an assigned portfolio of accounts to ensure high client satisfaction and retention
• Prepare comprehensive credit proposals, including detailed financial analysis
• Achieve and exceed revenue targets while maintaining compliance with internal policies

What We Are Looking For:

• Minimum 1 year of proven B2B sales experience in a hunter-based role (any industry)
• Stable career track record, ideally with at least 2 years in a previous organisation
• Strong financial literacy—ability to interpret accounting and financial statements
• Understanding of commercial loan products such as Secured & Unsecured Loans, Property & Machinery Financing, Shipping and Working Capital Loans
• Excellent report writing and financial analysis skills for credit proposal preparation
• Proactive, tenacious, and results-driven mindset
  

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Cesky Ong Zhi Rong

EA Personnel Registration Number: R24121422

EA License No.: 07C5771

Responsibilities:

• Develop and expand the company’s presence across APAC markets.
• Present, promote, and drive sales of brand licensing, partnership, and commercial solutions to existing and prospective clients.
• Build, maintain, and strengthen long-term relationships with clients, distributors, and business partners.
• Handle customer enquiries and resolve issues promptly to ensure high levels of customer satisfaction.
• Collaborate with internal teams to coordinate sales activities and achieve business objectives.
• Identify new business opportunities and contribute ideas to enhance sales performance and operational efficiency.
• Assist in developing and executing sales strategies and business plans across APAC markets.
• Monitor sales performance, track KPIs, and provide regular updates and market insights to management.
• Support, coach, and guide junior team members where required.
• Perform any other ad hoc duties assigned by management.

Qualifications:

• Bachelor’s degree in any discipline.
• Minimum 5 years of experience in B2B sales, marketing, or business development.
• Proficient in Japanese (JLPT N2 or above) for client communication.
• Willing to travel overseas for business needs.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd
EA License No: 20C0270
EA Personnel: Nyon Hock Sen (Aden)
EA Personnel Reg No: R24124070

This role reports directly to the Business Development Director.
It focuses on relationship management, commercial thinking and contract execution, and working in close collaboration with Sales, Marketing, Projects and Operations.
The ideal candidate has experience managing B2B partnerships (landlords and concessions), possesses good business acumen, is data-savvy, and effective in balancing strategic discussions with on‑the‑ground follow‑through with high resourcefulness.
PLEASE NOTE THAT THIS IS NOT A SALES POSITION.

Job Scope:

Landlords Relationship Management

• A primary point of contact for assigned landlord partners.

• Build and maintain trusted, long‑term relationships by understanding landlords’ commercial priorities and providing reliable, high‑quality servicing.

• Coordinate with internal teams (Sales, Marketing, Projects, Operations) to ensure all contractual obligations are fulfilled.

• Prepare and present monthly reports and quarterly business reviews to internal and external stakeholders.

• Monitor market trends and campaign performance to deliver compelling value propositions and recommendations to landlords.

Managing Existing Business

• Facilitate day-to-day activities, including regular site visits to ensure smooth execution of campaigns and assets’ upkeep in fulfilling contract obligations.

• Train, supervise and coach junior team members to achieve response times objectives and high quality communication and work outputs.

• Coordinate with Project team to ensure new media assets are built and delivered on time.

• Oversee workflows and administrative processes to improve efficiency.

• Be well-versed with OOH regulatory guidelines to ensure our offers are compliant with government regulations whilst meeting market demands.

Support New Business Growth

• Collaborate with Sales & Marketing to identify and shape opportunities to grow existing contracts and support new partnerships.

• Support the Business Development Director in RFPs, tenders and contract renewals, including data analysis, proposal inputs and presentations.

• Develop and refine business proposals and new product or service concepts aligned with market demand and landlord needs.

• Coordinate with landlords and internal teams on the development and upgrading of media assets, ensuring projects are delivered on time and within scope.

• Develop new business proposals including new product or service offerings in line with market demand.

Job Requirements:

• Bachelor’s degree in Business, Marketing or a related discipline.

• 4 to 6 years of experience in strategic account management, landlord / concessions management, partnerships or business development, ideally in sectors such as media/OOH, retail property, airports/transport hubs, FMCG/retail or similar multi‑site B2B2C environments.

• Demonstrated ability to build trust and positive relationships with senior internal and external stakeholders.

• Strong business acumen; comfortable working with numbers, commercial terms and performance metrics.

• Proven critical thinking and project management skills: able to plan, prioritize, and drive initiatives to completion.

• Excellent written and verbal communication and presentation skills.

• Able to perform in a dynamic, fast‑paced environment and manage multiple priorities.

• Experience or interest in Outdoor Advertising / media; prior OOH experience is an advantage but not mandatory.

• Strong MS Excel and PowerPoint skills; exposure to Power BI or other data visualization tools is an advantage.

• Persuasive, patient and a natural problem‑solver, with a proactive mindset and strong organizational skills.

• Thrives in a results‑oriented culture and takes ownership of outcomes

Summary
The Assistant HR Manager (Recruitment) is responsible for overseeing the full spectrum of recruitment and talent acquisition activities, including internships, grants administration, and workforce planning. This role ensures timely hiring to meet business needs, supports work pass administration, and managing employee engagement & relations, HR policy development, and bursary management. The incumbent will also supervise and develop HR team members to ensure efficient and compliant HR operations.

Responsibilities

Talent Acquisition

• Lead and manage regional end-to-end recruitment processes, including manpower planning, job postings, sourcing, screening, interviewing, selection, and onboarding coordination.
• Partner with hiring managers to understand staffing needs and provide recruitment strategies aligned with business objectives.
• Develop and maintain talent pipelines through job portals, career fairs, educational institutions, and professional networks.
• Monitor recruitment metrics and continuously improve hiring efficiency, quality, and candidate experience.

Internship Programmes

• Oversee internship programmes, including coordination with educational institutions, internship recruitment, onboarding, and programme tracking.
• Manage internship grants and ensure compliance with government grant requirements and submission processes.

Grants Administration

• Manage and administer government-related grants and funding schemes relevant to recruitment, training, and workforce development.   Ensure compliance with grant requirements, proper documentation, timely submissions, and audit readiness.
• Liaise with relevant government agencies and internal stakeholders to maximise funding opportunities.
• Track grant utilisation and prepare reports for management review.

Performance Management

• Support and coordinate the organisation’s performance management cycle, including goal setting, mid-year reviews, and annual appraisals.   
• Guide managers on performance evaluation standards and documentation.
• Track performance outcomes and identify development or improvement plans where necessary.
• Support implementation of performance improvement plans (PIPs) and provide HR advisory to managers.

Work Pass Administration  

• Oversee and manage work pass applications, renewals, cancellations, and compliance in accordance with relevant employment regulations.
• Ensure proper documentation, timely submissions, and adherence to statutory requirements.

Employee Engagement & Relations

• Support and implement employee engagement initiatives, including employee programmes, recognition initiatives, and talent retention efforts.
• Administer employee bursary programmes, including eligibility assessment, documentation, and coordination.
• Manage and oversee employee grievance handling processes, ensuring concerns are addressed promptly, fairly, and confidentially.
• Assist in drafting, reviewing, updating and implementing HR policies, procedures, and guidelines to ensure compliance with employment laws and organisational requirements.

Team Leadership & Capability Development

• Supervise, guide, and train HR Assistants and Executives in recruitment processes and HR administration.
• Ensure accurate record-keeping, proper documentation, and adherence to HR processes and timelines.    
• Other ad-hoc duties as assigned.

Job Requirements

• Diploma or Degree holder in Human Resources Management or Business Management or related discipline.
• Minimum 3 - 4 years of relevant HR experience, preferably with strong exposure to recruitment and talent acquisition.
• Well versed with Singapore Employment Act and labour legislation.
• Strong interpersonal skills to work with key decision makers and various levels of employees.
• Familiarity with work pass administration and employment regulations.
• Ability to work in a fast-paced and dynamic environment.
• Able to work under pressure and meet datelines.
• Hands-on individual with strong coordination skills.
• Prior experience in managing a team.

Key Duties and Responsibilities

• Support other departments with Company to construct efficient and robust organization.
• Research and source for local partners to introduce ideas or products to Tokyo HQ for new funds development in Japan.
• Act as liaison between Singapore office and Tokyo HQ including but not limited to Fund Managers, to communicate closely and collaborate in various business areas and markets in APAC.

Job requirements

• At least 10 years of experience in Financial industry and have enough knowledge in portfolio management
• Ability to accurately understand our product lineup and strategies (primarily Japanese equity strategies) and to engage in in-depth product development discussions in Japanese
• Ability to actively conduct research on the Japanese economy and equity market to answer clients’ questions
• Possess Japanese language skill of JLPT N1 or equivalent for effective communication with Japanese-speaking clients and stakeholders

Preferred skills and knowledge

• Good knowledge of Japanese equity market and mutual fund regulatory guidelines
• Good knowledge of UCITS structure
• Good knowledge of fund accounting
• Good knowledge of performance analysis tool
• Possession of CFA (Chartered Financial Analyst), CMA (Certified Member Analyst of the Securities Analysts Association of Japan), or equivalent qualifications is preferred. Candidates who are currently in the process of obtaining these certifications are also acceptable
• Proficient in Microsoft Office applications (Word/PowerPoint/Access/Excel)

Roles & Responsibilities

Lead and oversee multi-outlet F&B operations, ensuring profitability, operational excellence, and brand consistency across all locations

Develop, standardize and continuously improve SOPs across kitchen operations, service delivery, and supply chain systems

Drive revenue growth through strategic planning, market positioning, and customer experience optimization

Take full ownership of financial performance, including budgeting, cost control, and P&L management

Design and implement scalable operational frameworks to support business expansion and brand growth

Oversee manpower strategy, including workforce planning, capability development, and leadership succession

Analyze business performance metrics and lead data-driven decision-making for continuous improvement

Requirements

Bachelor’s Degree in Business, Hospitality, F&B, Management or related disciplines

Minimum 8 years of progressive experience in F&B operations, including multi-outlet management

Proven track record in managing high-volume or multi-outlet restaurant operations with revenue accountability

Strong financial acumen with hands-on experience in P&L management and cost optimization

Experience in building SOP frameworks and scaling F&B operations across multiple locations

Demonstrated leadership in managing teams of 20+ staff, including training and performance development

Strong analytical and strategic thinking capabilities

Familiarity with Singapore F&B regulatory environment is preferred

• Industry: Construction sector
• Location: South

Job overview

The Contracts Manager is responsible for overseeing commercial and contractual aspects related to the main contract and subcontracts, managing any commercial and contractual risk relating to the project.

• Provides contractual advisory and support from the commercial perspective to the project through all stages: construction, subcontracting, completion and hand-over.
• Proactively engages in continuous improvement and review of existing processes, systems and policies that may support the project’s contract management and administration.
• Identify, assess and manage / advise on contractual risk
• Manages contractual claims, disputes, settlements and resolution
• Possesses interpersonal skills to manage internal and external stakeholders, thinks strategically and critically, exercising judgement after consideration for all aspects.
• Possesses analytical and problem-solving skills

Job Requirements:

• Degree in the Built Environment or related fields
• Must be conversant and have in-depth knowledge of PSSCOC. Familiarity with FIDIC, and NEC would be an advantage.
• Minimum 10 years’ relevant experience in contract negotiation, administration and management.
• Experience in Marine Construction would be an advantage.
• Must have worked in Singapore for at least 7 years.
• A high level of integrity, dependability with a strong sense of urgency and result oriented

Interested applicants please apply directly for further shortlisting review.

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

Effective from 1 October 2020 under the new Employment Agencies (EAs) Licence Conditions,

EAs will be required to collect the personal data (e.g. NRIC number number for overseas candidates) of applicants referred to employers for permanent or contract job positions of at least six months with a fixed monthly salary of S$3,300 and above.

PDPA requirements on collection, use, and disclosure of personal data would not be applicable to EAs that are collecting such information as it is a regulatory requirement by Ministry of Manpower.

Please find Privacy Policy Agreement from the below link.
http://www.pasona.com.sg/privacy.html

Jeffrey Koh Kok Ann
EA Registration No: R1770345
Pasona Singapore Pte Ltd
1 FINLAYSON GREEN ＃09-02 SINGAPORE 049246
EA License No:90C4069

Job Descriptions:

• Oversee day-to-day operations of all branches to ensure service excellence and consistency.
• Develop and implement standard operating procedures (SOPs) to improve efficiency and customer satisfaction.
• Manage and support branch managers and staff, ensuring performance and productivity targets are met.
• Monitor financial performance, budgets, and cost control measures.
• Drive marketing and promotional activities in collaboration with the marketing team to build brand awareness and attract new customers.
• Handle customer feedback and resolve operational issues promptly.
• Ensure compliance with health, safety, and regulatory requirements.
• Identify opportunities for business growth and expansion.

Requirements:

• Proven experience as an outlet Manager or similar role in the beauty, spa, wellness, or hospitality industry.
• Strong leadership, people management, and communication skills.
• Ability to multitask and work under pressure in a fast-paced environment.
• Knowledge of sales, marketing, and brand development is an advantage.
• Strong problem-solving and decision-making abilities.
• Diploma/Degree in Business Administration, Hospitality, or related field preferred.

Please submit your resume to allen.zar@joyregroup.com or WhatsApp +65 9862 0979.

We are seeking an experienced Project Manager to lead large-scale banking and data governance initiatives. The ideal candidate will have hands-on expertise with Microsoft Purview and a proven track record of managing end-to-end project delivery within financial institutions. This role requires excellent governance, risk management, and stakeholder engagement skills to ensure successful outcomes in a highly regulated environment.

Key Responsibilities

• Deliver large-scale initiatives in banking and financial services with a focus on data governance and compliance.
• Manage Microsoft Purview projects including data catalogue, information protection, and compliance frameworks.
• Engage stakeholders across business, technology, security, and data teams to ensure alignment and transparency.
• Oversee governance and risk including budgeting, risk mitigation, and reporting mechanisms
• Lead Agile/Waterfall delivery ensuring structured execution and adaptability across methodologies.
• Communicate effectively with senior stakeholders and cross-functional teams to drive adoption and success.

Job Requirements

• Degree in Computer Science, Information Technology, Engineering, Business, or a related discipline is required
• 8+ years of Project Management experience in Banking/Financial Services.
• Solid experience with Microsoft Purview, data governance, data catalogue, compliance, and information protection initiatives.
• Experience managing stakeholders across business, technology, security, and data teams.
• Excellent governance, risk management, budgeting, and reporting skills.
• Experience leading Agile and/or Waterfall projects.
• Excellent communication and stakeholder management skills.

Interested candidates may send in their resume and cover letter directly to hibah.bakhtavar@manpower.com.sg

Hibah Bakhtavar | EA License No. 02C3423 | Personnel Registration No. R21103109

KGI is at a turning point. We are moving beyond traditional brokerage to become a leader in digital first trading solutions. We are looking for a highly motivated Growth Marketing Manager to build the engine from 0 to1. You will own the end-to-end growth engine across paid, partnerships, and lifecycle channels. Your goal is simple: make this launch the new standard for the industry.

The Role: What You’ll Do

• Build the Growth Engine: You will lead the end-to-end go-to-market strategy, owning acquisition across paid, partnerships, and lifecycle channels. From zero to launch, you’ll design the full-funnel growth engine and drive measurable outcomes.
• Own Strategic Partners & Clients: You will manage and grow relationships with key business partners and clients, translating their objectives into high-impact campaigns, ensuring strong alignment, and driving commercial outcomes on both sides.
• Own the Influencer Ecosystem: Build and scale a network of high-performing finfluencers. Defining the model, onboarding partners, and ensuring consistent, high-quality output aligned to brand and regulatory standards.
• Drive Market Activation: Bring the brand to life through events, community, and educational touchpoints. Creating meaningful engagement that converts into qualified users.
• Optimize for Scale: You will treat growth like a product, testing, measuring, and refining every stage of the funnel to build repeatable, high-converting acquisition systems.
• Orchestrate Across Functions: Align marketing, product, compliance, and operations to deliver a seamless launch, translating complexity into clear, compelling narratives that convert.

Who You Are

• A 0 to 1 Builder: You have a track record of taking something from non-existent to market leading. You embrace the messiness of a launch and thrive in it.
• High Agency: You don’t wait for a roadmap, you create one. You move from insight to execution quickly and take full ownership of driving growth, from idea to measurable impact.
• Full-Stack Growth Operator: You’re not boxed into one channel. You understand how the entire growth machine works. From partnerships to paid to lifecycle, you can connect the dots and translate product capabilities into real user adoption.
• Growth Obsessed: You think in funnels, not channels. You’re fluent in CAC, LTV, and attribution, and you relentlessly optimize for high-impact outcomes over vanity metrics.
• The Essentials: 4+ years in Growth, Channel Marketing, or Partnerships (Fintech/Trading preferred).
• Experience leading a major product launch.
• Fluent in English. Mandarin fluency is a massive plus for regional scale.

Why KGI?

• The Mandate: You are joining at the most pivotal moment in our history. You will have a direct seat at the table for our most important product launch.
• No Red Tape: We are optimizing for speed. If you can prove it works, you get the budget and the green light to scale it.
• The Tech: You aren’t marketing a legacy platform. You are marketing the frontier of trading technology.
• The Reward: Competitive compensation, comprehensive benefits, and the prestige of having a successful 0 to 1 launch on your resume.

Accounting Senior Manager

Job Description

We are seeking an experienced and detail-oriented Accounting Manager to oversee and manage a portfolio of clients across various industries. The successful candidate will be responsible for ensuring the timely and accurate delivery of bookkeeping, accounting, financial reporting, and compliance services while leading a team of accounting professionals.

Key Responsibilities

• Manage and supervise the accounting team to ensure quality service delivery to clients.
• Oversee the full set of accounts for a portfolio of clients from various industries.
• Review bookkeeping, accounting records, and financial statements prepared by team members.
• Ensure timely preparation and submission of management accounts, financial reports, and supporting schedules.
• Monitor compliance with applicable accounting standards, tax regulations, and statutory requirements.
• Liaise with clients, auditors, tax agents, bankers, and regulatory authorities on accounting-related matters.
• Review GST/VAT returns, payroll reports, and other statutory filings where applicable.
• Assist clients with accounting system implementation, process improvements, and internal controls.
• Manage client onboarding and ensure smooth transition of accounting functions.
• Provide technical guidance, coaching, and training to junior team members.
• Monitor work progress, resource allocation, and team performance to meet deadlines and client expectations.
• Handle complex accounting issues and provide practical solutions to clients.
• Support business development initiatives and maintain strong client relationships.

Requirements

• Bachelor's Degree in Accounting, Finance, or a related discipline.
• Professional qualification such as ACCA, CPA, CA, ICAEW, or equivalent is preferred.
• Minimum 5–8 years of accounting experience, with at least 2 years in a supervisory or managerial role.
• Experience in an accounting firm, corporate services firm, outsourcing firm, or professional services environment is highly preferred.
• Strong knowledge of bookkeeping, financial reporting, and accounting standards.
• Familiarity with tax compliance, payroll processing, and statutory filing requirements.
• Proficiency in accounting software such as Xero, QuickBooks, MYOB, Sage, AutoCount, SQL Accounting, or similar platforms.
• Strong analytical, problem-solving, and organizational skills.
• Excellent communication and client management abilities.
• Ability to manage multiple client portfolios and work under tight deadlines.
• Proficient in Microsoft Excel and other Microsoft Office applications.
• Team player with strong leadership and people management skills.

Preferred Qualifications

• Experience managing a portfolio of SME and multinational clients.
• Experience in accounting outsourcing and client servicing environments.
• Knowledge of Singapore and/or Malaysia accounting and regulatory requirements.
• Experience in cloud accounting platforms and digital accounting solutions.

Key Competencies

• Leadership and team management
• Client relationship management
• Financial reporting and analysis
• Attention to detail
• Time management and prioritization
• Problem-solving and decision-making
• Communication and interpersonal skills
• Professional ethics and confidentiality

Reporting To: Director / Partner / Head of Accounting Services

Employment Type: Full-Time

Department: Accounting & Outsourcing Services Division

We are seeking talented and enthusiastic sales professionals who are up for challenge and take exceptional performance to heart and contribute to revenue growth for our business.

In this position, your responsibilities shall include:

New Business & Retention

• Develops and acquires new business revenue from new and existing clients, assigned prospects in identified sectors or market areas.
• Identifies growth potential in new sectors, formulate sales and marketing plans which support profitable new business and retention objectives.
• Achieves individual and department sales goals to ensure company’s business goals including new revenue, profitability, retention objectives are met.
• Manage and execute the sales process from successful prospecting through point of sale and positioning the company’s service offerings to customers as solutions to meet customer’s requirements.
• Work closely with internal teams to prepare proposals, RFQs and tender documents to ensure that service offerings and SLAs meets customer’s requirements.
• Through visibility and active engagement, build positive relationships with prospective customers, appointed brokers, agencies, agents and business organizations.
• Generate consistent and continual stream of sales pipelines through visitations, direct solicitations, participation and networking at industry events.
• Submit consistent flow of qualified new business opportunities and achieve the required new business closing ratio targets.

Account Management

• Work closely with cross functional teams to execute account management action plans.
• Manage and promptly resolve customers’ queries, feedback and issues.

Other Related Activities

• Track and conduct monthly reviews of sales targets and take necessary action to close gaps to ensure objectives are achieved.
• Gather information, conduct market and competitor analysis.
• Participates in overall brand management, marketing communications, creatives and through the line activities.

Requirements

• Good sales track records with Third Party Administrator/Insurance Brokers/Agencies.
• Prior sales and accounts management experience in managed healthcare services will be an added advantage.
• Ability to work independently, interact well and reach out to at all levels within the organization while promoting a team environment,
• Highly developed interpersonal, communication and stakeholder management skills.
• Degree qualified will be highly regarded, however, not essential.

Interested applicant please click apply, or send in your resume to us.

To know more about our organisation, please visit

https://www.alliancehealthcare.com.sg

Duties & Responsibilities

1. Watchfully responds to client inquiries in a professional manner and ensures that concerns are addressed quickly and completely
2. Gathers customer information thoroughly and effectively, accesses and satisfies client demands
3. Educates the salon customers based on their real needs during their visit to the shop
4. Provides professional customer support with a forthcoming mindset for customers to keep coming back and avoid unpleasant future encounters
5. Maintains a positive, empathetic, and professional attitude toward customers at all times
6. Attends to and communicates promptly to address customers’ queries at the most excellent approach
7. Acknowledges and resolves customer feedback and concerns
8. Knows products inside and out to answer product queries
9. Communicates and coordinates with team and management
10. Ensures customer satisfaction and increases customer retention
11. Gathers customer satisfaction levels and feedback on customer services for continuous improvement
12. Provides feedback on the efficiency of the operations and customer service process

Qualifications

• Bachelor’s Degree in Business, Commerce or relevant fields
• Three (3) to five (5) years of leadership and management experience in customer-service-related capacity
• Consistently well-groomed according to the high appearance standards of the salon and the company
• High degree of professionalism in customer service
• Exceptional people skills
• High standards of customer communication skills
• Prior experience in the beauty line preferred
• Ability to stay calm and excellent in handling difficult customers
• Computer literate

The Business Development Manager is responsible for driving business growth, client acquisition, and market expansion for the Singapore ALTEN Business Unit of ALTEN Group. As a Business Development Manager, you will be developing strategic accounts, identifying new business opportunities, and supporting the Country Head in achieving revenue and market penetration targets across priority sectors, including Healthcare, Logistics, BFSI, Manufacturing, and Digital Transformation.

Responsibilities:

Business Growth and Client Acquisition:

·        Support the Country Head in executing ALTEN’s go-to-market strategy in Singapore, focusing on priority sectors.

·        Identify, pursue, and secure new business opportunities through:

o  Direct sales

o  Strategic partnerships

o  Leveraging ALTEN’s global network

·        Develop and grow strategic client accounts through upselling and cross-selling tailored IT and engineering solutions.

·        Contribute to revenue and margin targets through accurate sales forecasting and effective pipeline management.

Client Relationship Management:

·        Build and maintain long-term relationships with key clients, acting as a trusted advisor.

·        Represent ALTEN in client meetings, industry events, and partnership forums to strengthen brand visibility and reputation.

·        Collaborate closely with offshore and onshore delivery teams to ensure successful project execution and client satisfaction

Market and Strategic Development:

·        Conduct market research and analysis to identify trends, competitive insights, and new business opportunities

·        Support the Country Head in developing value propositions and strategic initiatives to position ALTEN as a leader in innovation and digital transformation.

·        Ensure alignment between local strategies and global/regional business priorities.

Operational Collaboration:

·        Work cross-functionally with presales, delivery, HR, finance, and legal teams to ensure operational excellence.

·        Support business planning, performance tracking, and reporting activities.

·        Promote ALTEN’s brand, culture, and sustainability commitments in all client and industry interactions.

Requirements:

·        Proven track record in business development, sales, or account management within IT services, engineering services, or digital transformation.

·        Strong commercial acumen with demonstrated success in achieving revenue targets and acquiring new clients.

·        Excellent communication and interpersonal skills, with the ability to engage and influence C-level stakeholders.

·        Strategic mindset with strong analytical and planning capabilities.

·        Experience working in cross-functional and matrix organizations.