Total 11 Manager programme director job vacancies in Others category in Australia

THE OPPORTUNITY

The first six years of a child's life shape everything that follows. For children from lower-income families, what happens in that window determines the trajectory. KidSTART exists to change those odds: personal home-based support, delivered by trained practitioners, built on evidence, and scaled nationally.

KidSTART completed its nationwide expansion in 2025 and now reaches families in all 24 towns. Scaling to 80 per cent of eligible children in every birth cohort requires a programme that is designed well, monitored carefully, and continuously improved. That work happens in this team.

ABOUT THE ROLE

As Manager or Senior Manager in Programme Development, you will be a core contributor to the operational policy work that keeps KidSTART running well. You will research, analyse, write, and implement — working across internal teams and external partners to develop the policies, frameworks, and monitoring systems the programme depends on.

This is a substantive policy and planning role. The work is analytical and detail-oriented, but the purpose is practical: better policies mean better support for practitioners, and better support for practitioners means better outcomes for children and families.

We are looking for someone who is rigorous about the work, curious about what is happening on the ground, and motivated by the prospect of contributing to a programme that makes a real difference in children's lives.

WHAT YOU WILL DO

Operational Policy and Programme Design

Contribute to the planning, development, and review of KidSTART's service model, operational policies, and processes. Translate strategic direction into practical frameworks that implementing agencies and practitioners can use.

Programme Monitoring and Reporting

Analyse programme data,track deliverables, and prepare reports on outcomes and budget utilisation. Identify what the data is telling us about programme performance and surface that clearly for decision-makers.

Partner and Funding Compliance

Support the management of KidSTART's funding agreements with implementing agencies. Track partner compliance with funding requirements, prepare disbursement documentation, and respond to audit-related queries.

Stakeholder Engagement

Work with internal teams, implementing agencies, and government counterparts to advance programme work. Prepare briefs, proposals, and policy papers for different audiences at various levels.

WHAT WE ARE LOOKING FOR

We are looking for someone who is analytical, writes well, and energised by policy and planning work, with a real-world implementation dimension. You do not need to have worked in early childhood before. You do need to care about the mission and be willing to learn the programme deeply.

Preferably, you will have:

–   Experience or a strong interest in policy formulation, data analysis, planning, or programme development.

–   A degree in Sociology, Social Work, Psychology, or a related field, with strong writing and analytical skills.

–   The ability to lead projects independently, engage stakeholders at different levels, and manage tight timelines.

–   A flexible and resourceful disposition — KidSTART is a growing organisation and the work evolves quickly.

–   A genuine motivation to learn and develop professionally.

Experience in the public sector, social service sector, or early childhood sector is an advantage. What matters most is intellectual rigour and the drive to do the work well.

WHY JOIN KIDSTART

KidSTART is a young organisation that has grown quickly and is still building its policy infrastructure. Joining now means contributing to frameworks and systems that will shape how the programme operates for years. The learning curve is real, and so is the impact.

You will work closely with a small, focused team, with exposure to government counterparts at MSF and ECDA, implementing agencies across Singapore, and a national programme with demonstrated outcomes. For someone early in a policy or social sector career —or making a move into this space — this is a strong platform.

The work is hard. The purpose is clear.

To apply or learn more, reach out to us at contactus@kidstart.sg

Responsibilities:

• Conduct regular day and night street outreach, community walks and activities to engage street youths
• Provide counselling and case management for street youths and their families
• Design, implement and evaluate outreach activities and intervention programmes for street youths
• Plan, conduct and manage case conferences with community partners
• Document and maintain records of all outreach activities and casework sessions.
• Conduct talks and workshops in schools
• Adhere to professional ethics, organisational policies, and boundaries.
• Other duties as assigned by supervisor

Requirements:

• Possess minimum Degree in Psychology, Counselling or Sociology
• Must have passion to work with youths and their families
• To be physically and medically fit due to regular day and night street outreach and street engagements
• Strong interpersonal skills
• Strong team player with excellent organisational skills
• Relevant experience in working with youths preferred
• Flexible in your working hours, according to the needs of the programmes and youths and their families
• Job position is on contractual basis

If you are interested to join us, please apply via Fei Yue Career Portal: https://careers.fycs.org/

For your privacy and security, kindly refrain from including your NRIC number in your application form or resume.

Interested applicants are invited to apply directly at the NUS Career Portal. Please note your application will only be processed if you apply via NUS Career Portal.

NUS Career Portal link: https://careers.nus.edu.sg/job/Senior-ExecutiveAssistant-Manager-%28Programme-Administration%29%2C-Undergraduate-Studies-Office/31752-en_GB/

We regret that only shortlisted candidates will be notified.

About NUS Business School

Founded in the same year that Singapore gained independence, NUS Business School stands today among the world’s leading business schools. It is distinctive for offering the best of global business knowledge with deep Asian insights, preparing students to lead Asian businesses to international success and to help global businesses succeed in Asia.

For more than 50 years, NUS Business School has offered a rigorous, relevant and rewarding business education to outstanding students from across the world. That would not have been possible without a group of dedicated professionals who are passionate about building a positive environment to grow and groom future business leaders. And we are looking to add to our BIZ family!

To learn more about the NUS Business School, please visit https://bschool.nus.edu.sg/

Job Description

The Senior Executive / Assistant Manager plays a key role in supporting both administrative and student-service functions for the NUS Business School undergraduate programme. This includes overseeing academic and university-level processes, while working closely with students, faculty members, academic departments, and other University units.

This role is well suited for an independent, organised, and detail-oriented professional who is able to manage multiple stakeholders effectively. The incumbent will also support the Team Lead in driving continuous improvement through automation, process refinement, data analysis, and course projection.

Duties and Responsibilities

1) Programme Administration & Student Support

• Support the Course Registration Exercise, including system setup, appeals processing, and student enquiries.
• Administer Independent Study Course (ISC), including application review, course allocation, monitoring timelines, and gathering student feedback.
• Support BIZ Dissertation, including application review, course allocation, appointment of examiners, presentation and grade submission.
• Host the Advance Placement Test (APT), including registration, test setup, release of results, invigilation, and Advance Placement Credit (APC) posting.
• Review Leave of Absence (LOA) applications, including assessing documents and preparing recommendations to the Deanery.
• Process the University Withdrawal requests, including document review, student advisory & counselling.

2) Faculty Support & Engagement

• Work closely with faculty members, supervisors on ISC/dissertation/APT and related matters (e.g., topic scoping, supervision logistics, grade scheme alignment) to uphold academic rigour and integrity.
• Build strong working relationships with department administrators and faculty members to support the smooth operations of the Undergraduate Office.
• Provide administrative and operational support to faculty members, academic departments, and the Deanery as required

3) Student Experience & Service Delivery

• Monitor student progress for ISC and dissertation modules through periodic checks and follow-up on submission timelines.
• Ensure clear, timely, and consistent communication to students on expectations, requirements, timelines, and assessment criteria.
• Manage student enquiries professionally and provide guidance, including referral to relevant stakeholders where appropriate.

4) Operations, Governance & Continuous Improvement

• Ensure all processes comply with University and School policies and regulations.
• Review end-to-end workflows, identify gaps, and propose improvements to enhance efficiency, accuracy, and service quality.
• Participate in curriculum team-related initiatives such as automation projects, process improvement, data analysis).

5) Stakeholder & Team Collaboration

• Collaborate closely with colleagues across the Undergraduate Studies Office, departments, faculty members, and central University units.
• Provide guidance and advisory support to department administrators and faculty members on academic processes when required.
• Prepare statistics, reports, and recommendations to support decision-making by senior management.

Qualifications

• Bachelor’s degree, preferably in business-related field.
• At least 3 years of relevant experience in higher education administration, programme management, or student support.
• Strong communication and interpersonal skill, with attention to detail and the ability to manage multiple deadlines.
• Service-oriented, patient and mature when handling student or academic matters.
• Able to work well in a structured but evolving academic environment.
• IT-savvy; candidates who can demonstrate good knowledge or experience in implementing automation (power automate) or AI projects, data analysis (using power BI) would be strongly considered.

(Appointment job grade will commensurate with the selected candidate's experience)

Interested applicants are invited to apply directly at the NUS Career Portal. Please note your application will only be processed if you apply via NUS Career Portal.

NUS Career Portal link: https://careers.nus.edu.sg/job/Assistant-ManagerManager-%28Programme-Management%29%2C-MSc-Programmes-Office/30044-en_GB/

We regret that only shortlisted candidates will be notified.

About NUS Business School

Founded in the same year that Singapore gained independence, NUS Business School stands today among the world’s leading business schools. It is distinctive for offering the best of global business knowledge with deep Asian insights, preparing students to lead Asian businesses to international success and to help global businesses succeed in Asia.

For more than 50 years, NUS Business School has offered a rigorous, relevant and rewarding business education to outstanding students from across the world. That would not have been possible without a group of dedicated professionals who are passionate about building a positive environment to grow and groom future business leaders. And we are looking to add to our BIZ family!

To learn more about the NUS Business School, please visit https://bschool.nus.edu.sg/

Job Description

The incumbent will be supporting the programme management function in the existing MSc in Marketing Analytics and Insight (MAI) programme. This programme is helmed by the NUS Business School (MSc Programmes Office).

The duties and responsibilities are as follows:

1. Programme Leadership & Operations

• Ensure seamless delivery of the MAI programme, balancing the needs of international students with academic integrity and university standards.
• Deliver exceptional student support, from academic matters to experiential learning, wellness, and career-related initiatives.
• Analyse student data and feedback to advise leadership on continuous programme improvement.
• Take the lead in specific functional areas within the MSc team, collaborating closely with colleagues and faculty.

2. Academic Scheduling & Course Coordination

• Oversee all course outlines, timetable scheduling, and registration processes in partnership with academic departments.
• Communicate course-related updates clearly and promptly to students, preparing guides and conducting briefings as needed.
• Provide faculty with essential teaching and assessment information before each semester.

3. Student Support & Records

• Monitor and track student progress, workload, and well-being, ensuring timely follow-up on all enquiries and requests.
• Coordinate mid-term feedback sessions, consolidating and actioning insights.

4. Faculty & Examination Management

• Coordinate with academic departments on teaching resources and IT systems.
• Manage the examination process from mark submissions, grading to Board of Examiners' reports.

5. Events & Engagement

• Collaborate on key events and projects to enhance the student experience.
• Prepare and analyse student feedback reports for leadership review.

6. Continuous Improvement & Team Contribution

• Drive process improvements, champion service excellence, and contribute to the MSc Office's shared goals.
• Undertake other responsibilities as assigned by the Head of Programme Management and Head of MSc office. 

Qualifications

• Bachelor degree from a reputable institution, with at least 5 years of relevant working experience in managing academic programmes in tertiary institutions. Having experience in counselling will be a big plus.
• High level of written and oral communication skills.
• Experienced, confident and effective working in cross-cultural settings.
• Meticulous with an eye for details and keen appreciation of good documentation.
• Ability to manage multiple and competing tasks and deadlines well, and with a high degree of accuracy.
• Team player with good combination of high intelligence, emotional and cultural quotient.
• IT savvy, with good knowledge in Microsoft Office Applications.

(Appointment job grade will commensurate with the selected candidate's experience)

THE OPPORTUNITY

The first six years of a child's life shape everything that follows. For children from lower-income families, what happens in that window determines the trajectory. KidSTART exists to change those odds: personal home-based support, delivered by trained practitioners, built on evidence, and scaled nationally.

KidSTART completed its nationwide expansion in 2025 and now reaches families in all 24 towns. Scaling to 80 per cent of eligible children in every birth cohort requires a programme that is designed well, monitored carefully, and continuously improved. That work happens in this team.

ABOUT THE ROLE

As Manager or Senior Manager in Programme Development, you will be a core contributor to the operational policy work that keeps KidSTART running well. You will research, analyse, write, and implement — working across internal teams and external partners to develop the policies, frameworks, and monitoring systems the programme depends on.

This is a substantive policy and planning role. The work is analytical and detail-oriented, but the purpose is practical: better policies mean better support for practitioners, and better support for practitioners means better outcomes for children and families.

We are looking for someone who is rigorous about the work, curious about what is happening on the ground, and motivated by the prospect of contributing to a programme that makes a real difference in children's lives.

WHAT YOU WILL DO

Operational Policy and Programme Design

Contribute to the planning, development, and review of KidSTART's service model, operational policies, and processes. Translate strategic direction into practical frameworks that implementing agencies and practitioners can use.

Programme Monitoring and Reporting

Analyse programme data,track deliverables, and prepare reports on outcomes and budget utilisation. Identify what the data is telling us about programme performance and surface that clearly for decision-makers.

Partner and Funding Compliance

Support the management of KidSTART's funding agreements with implementing agencies. Track partner compliance with funding requirements, prepare disbursement documentation, and respond to audit-related queries.

Stakeholder Engagement

Work with internal teams, implementing agencies, and government counterparts to advance programme work. Prepare briefs, proposals, and policy papers for different audiences at various levels.

WHAT WE ARE LOOKING FOR

We are looking for someone who is analytical, writes well, and energised by policy and planning work, with a real-world implementation dimension. You do not need to have worked in early childhood before. You do need to care about the mission and be willing to learn the programme deeply.

Preferably, you will have:

–   Experience or a strong interest in policy formulation, data analysis, planning, or programme development.

–   A degree in Sociology, Social Work, Psychology, or a related field, with strong writing and analytical skills.

–   The ability to lead projects independently, engage stakeholders at different levels, and manage tight timelines.

–   A flexible and resourceful disposition — KidSTART is a growing organisation and the work evolves quickly.

–   A genuine motivation to learn and develop professionally.

Experience in the public sector, social service sector, or early childhood sector is an advantage. What matters most is intellectual rigour and the drive to do the work well.

WHY JOIN KIDSTART

KidSTART is a young organisation that has grown quickly and is still building its policy infrastructure. Joining now means contributing to frameworks and systems that will shape how the programme operates for years. The learning curve is real, and so is the impact.

You will work closely with a small, focused team, with exposure to government counterparts at MSF and ECDA, implementing agencies across Singapore, and a national programme with demonstrated outcomes. For someone early in a policy or social sector career —or making a move into this space — this is a strong platform.

The work is hard. The purpose is clear.

To apply or learn more, reach out to us at contactus@kidstart.sg

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities - all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• This position is for School of Accountancy (SOA).
• Academic Matters:
• Provide leadership and be responsible for the administrative management of the Programme.
• Maintain a repository of course outlines, course materials, and the student portal.
• Manage course registration, class schedules, and course evaluation.
• Provide classroom support whenever necessary; this may include work on weekday nights and Saturdays.
• Support faculty members on academic matters, including examination matters.
• Manage and maintain student records, student awards, certificates, and graduation.
• Manage the administrative workflow for student exchange programmes, ensuring that all participants meet programme-specific requirements and academic milestones.
• Provide personalised consultation to students on academic progress, programme requirements, and graduation pathways.
• Manage post-examination documentation and data uploading.
• Handle all queries from faculty members and students.
• Admission:
• Work collaboratively with the marketing team.
• Manage students' onboarding and matriculation.
• External Relations:
• Develop and implement strategies to engage and forge partnerships with industry partners for collaborative initiatives.
• Maintain active engagement with accreditation partners (e.g., ISCA, ICAEW, CPA Australia) to ensure the programme remains aligned with global professional standards and qualification pathways.
• Manage incoming visits by partners/higher education institutions and outgoing visits by the programme.
• Accreditation & Academic Review:
• Provide full support for the School's accreditation review.
• Provide administrative support for all curricular review.
• Budgeting and Financial Reporting:
• Responsible for the annual planning and budgeting of the Programme.
• Monitor revenues and expenses.
• Administer student invoices, student discounts, and scholarships.
• Faculty Matters:
• Manage the hiring and the onboarding of adjunct lecturers and teaching assistants.
• Students and Alumni:
• Be the first point of contact for students, offering guidance and support to manage their academic journey.
• Work closely with student leaders to foster a supportive learning environment and address cohort-wide feedback or concerns.
• Organise activities for students and alumni members; this could include community service and social activities.
• Maintain the students/alumni database.
• Liaise with career office and industry partners for student internships and job placement.
• Other duties as assigned.

• Recognised university degree.
• Minimum 5 years of professional experience in educational or publicservice settings, with a demonstrated track record of delivering highquality administrative and operational work.
• Exceptional interpersonal and problemsolving abilities, with the capacity to work independently as well as collaborate effectively within teams.
• Meticulous, diligent, and highly organised, with proven strengths in multitasking, event planning, project coordination, and endtoend stakeholder management.
• Demonstrated ability to build strong working relationships and collaborate confidently with a diverse range of internal and external stakeholders.

#LI-KC1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Job Details

Location: Bras Basah

Working Hours: Mon-Fri (Office Hours)

Work Type: 12-Month Contract

Salary: Up to $ 3,300 per month

What you will be working on?

• Support the execution of the museum learning programme. This includes liaising with schools, managing enquiries and bookings, coordinating with and assisting in the training of Museum Educators, and overseeing the logistics, admin and procurement needs of the project
• Support the execution of other school programmes and visits, including research and writing of updated scripts for education programmes
• Evaluate student and teacher responses to learning journeys by processing and presenting survey results in a quarterly post-programme evaluation report
• Assist with other programmes on an ad hoc basis, including set-up and facilitation of various activities

What are we looking for?

• Singaporean only
• Minimum Diploma in Arts or Social Science or relevant discipline.
• Able to work on weekends and public holidays during event periods on an ad hoc basis (To be compensated with time-off).
• Enjoys working with students and thrives in a fast-paced environment

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

Contact you about potential opportunities.

Delete personal data as itis not required at this application stage.

All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Carmen Tan Huei Mun |R23115837

ScienTec Consulting Pte Ltd|11C5781

Assistant Manager (TradeTrust Programme)

Job Purpose

The Assistant Station Manager supports the day-to-day operations of the train station, which includes preparing the station for rail service, conducting security patrols at station premises and on train platforms, providing customer service, and performing duties in the Passenger Service Centre. He/She monitors commuter flow and manages crowds during peak hours and/or during service degradation. He/She carries out first-line recovery of station equipment and systems, performs the duty of an emergency train operator when required, and supports the implementation of procedures for rail incidents and/or emergencies. He/She also performs person-in-charge duties, manages access to the station, and assists in track access and procession by maintenance teams and/or service providers.

Responsibilities

Customer Service

• Monitors and performs first level of maintenance for AFC equipment such as fare gates and ticketing machines
• Assists passengers with fare-related and directional enquiries, attends to unwell passengers and render first aid when necessary
• Monitors CCTV and makes necessary Public Announcements
• Acknowledge and responds to alarm status e.g. MFT, ISCS, fire alarm, PEC, ESP activation, etc.

Platform and Train Operations Duties

• Ensures passenger safety when commuters travel on escalators and boarding/alighting from train
• Attends to incidents and alarms at the platforms and trains, and to carry out hand signalman duties when required
• Assists in detrainment of passengers when required
• Provides travel directions for passengers travelling within the train system
• Operates or manned the train so as to provide quick response towards train faults and alarms, while ensuring that any delays are kept to the minimal

Concourse Duties

• Carries out checks on illegally parked or abandoned bicycles or belongings
• Conducts inspection and takes appropriate actions on passengers who use concession tickets illegally, travel without valid tickets, and those who flouts regulations, e.g. drinking, eating, and smoking in station premise

Administrative Duties

• To liaise with cleaning personnel for station/toilet cleaning
• Reports any equipment fault to the Station Manager and files the fault reporting through the Maintenance Management System (MMS)

Opening and Closing of Station

• Opens and closes the station according to the timetable. Switches the station equipment on / off before / after traffic hours
• Checks the station area for any passengers before closing of station
• Facilitate track access during non-revenue hours, and checks for oil spills on the station platform tracks after the last Engineering Train had passed the station

Handles all train/station incidents and emergencies

• Manages and reports all incidents and emergency situations relating to:
• Staff and passenger (e.g. accident, assault, molest, etc.)
• Trains (e.g. alarms, faults and manning of trains)
• Passenger Service Centre (take local control of MFT functions due to failure of signalling equipment, responding to alarms/defects)
• Stations (e.g. crowd control, fire, bomb hoax, flooding, etc.)
• Checks and ensures that appropriate signs are put up during any rail incidents or delays to keep passengers updated of progress
• Assist in service recovery during train service disruption

Qualifications & Work Experience

• NITEC/Higher NITEC in Engineering discipline.
• Able to perform 3 rotating shift work based on a duty roster.

Skills

• Enjoys communicating with people and is service oriented.
• Able to work in a fast-paced and customer-facing environment.
• Possesses a service-oriented mindset and pleasant disposition.
• Able to multi-task effectively when responding to station operation requirements

Job Purpose

Assistant Station Manager works in a fast-paced and customer-facing environment and possesses a service-oriented mindset and pleasant disposition. He is able to multi-task effectively when responding to station operation requirements.

Station Duties

Assistant Station Manager supports the day-to-day station operations. These include preparing the station for rail service, ensuring safety and security of station premises, providing ticketing and fare related services. He/She monitors commuter flow and manages crowds during peak hours and/or during service degradation. He/She will also provide first aid as part of Emergency Response Team when required. He/she also manages access to the station and assists in track access and procession by maintenance teams and/or service providers.

Train Duties

Assistant Station Manager supports day-to-day train operations. These include preparing the Trains for service, conducting safety and security checks, performing first-line recovery of train and equipment malfunctions, and serving as an emergency train operator. He/She will man the Passenger Vehicle (PV), handle PV defects, and drive the PV.

• As an Assistant Station Manager, you will provide excellent customer service to our passengers to make their journey with SMRT a delightful one.
• You will assist in the operation and control of an MRT station, which includes monitoring of station equipment, responding to station emergencies, platform and concourse patrol, and other station related duties.
• You may be tasked to drive our trains in preparation for emergencies.
• You should have a NITEC in an Engineering discipline.
• You will be required to perform rotating shifts, including duties on weekends and public holidays.
• Successful candidates will undergo a structured training program to be equipped with the necessary knowledge and skills to perform the duty of an Assistant Station Manager.

Responsibilities

The Assistant Station Manager is responsible to:

• Man or drive the PV according to duty roster plan and when assigned by supervisors.
• Conducting security patrol in the train and reporting faults and abnormalities discovered
• Handle and process transactions for passenger (e.g. problem cards, upgrades).
• Ensures passenger safety and takes remedial action when necessary (e.g. no overcrowding at escalator landing area).
• Assists passengers in travelling in our system (e.g. purchasing of ticket, ticket problem, giving direction, enquiries on fares etc).
• Assists SM to perform administrative duties (e.g. upkeep logbooks, station files and circulars etc).
• Ensure the opening and closing of the station according to the appropriate timetable.
• Handles all train and station incidents and emergencies (e.g. accident, assault and train related fault/alarm etc).
• Be part of Company Emergency Response Team where one is expected to undergo CERT course
• Responsible for their own as well as their Team’s Safety. Staff shall uphold the CCL Safety Mission and 3 principles to complete tasks, perform duties, fulfil the goals of the organization, and adhere to the individual roles and responsibilities.

Qualifications & Work Experience

• NITEC/ Higher NITEC with Engineering background.
• Work on three rotating shift including weekends and public holidays.
• Ability to differentiate all colours (as not all indicators are accessible).
• Participate in exercises with internal or external agencies when required.
• Experience in frontline customer service working is preferred.

Skills

Technical skills include:

• Basic computer literacy.

Generic skills include:

• Customer-service oriented.
• Likes to work with people of all levels.
• Committed and has passion for work.
• Positive and open mind-set.
• Meticulous and alert.
• Ability to take initiative to make changes for better organization efficiency and effectiveness.
• Ability to work independently and be a good team player.
• Ability to work under stress and pressure.
• Ability to communicate effectively and clearly.
• Effective interpersonal skills.
• Proficient in English and preferably in one other official language.

Successful candidates will undergo a structured training programme to be equipped with the necessary knowledge and skills to perform the duty of an Assistant Station Manager. Subject to operational demands, training may be conducted in two phases. Upon completion of phase 1 training (train modules), staff may be deployed to perform train-manning duty first. Thereafter, staff will complete phase 2 training (station modules) to qualify them as full-fledged Assistant Station Manager.

SMRT Trains Ltd was incorporated in 1987 and operates Singapore’s first mass rapid transit system. Today, we manage and operate train services on the North-South Line, East-West Line, the Circle Line, the Thomson-East Coast Line, and the Bukit Panjang Light Rail Transit. With over 5,000 employees, more than 250 trains, and 141 km of rail tracks across 108 stations, we serve millions of commuters daily.

Levy and Incentives Management Division (LIMD) is part of SSG’s Incentives Management and Enforcement Group (IMEG) which contributes to pan-organisational efforts of building an effective, responsive and inclusive CET eco-system through effective grant management, Skills Development Levy (SDL) collection, and enforcement against fraud and abuse. LIMD drives effective SDL collection and grant management to contribute towards thedevelopment of a responsive and high-quality CET ecosystem.

What you will be working on

Reporting to the team lead, the successful candidate will be responsible for reviewing and developing business processes to support various incentive programmes, augment operational efficiency and improve service delivery in in funding administration.

Responsibilities and Competencies:

• Operational Process Design and Implementation

• Design, develop, and implement effective operational processes relating to funding administration.

• Implement business process re-engineering and digitisation initiatives, including incorporating business requirements into system specifications and coordinating with business technology on system implementation.

• Competencies: Process Design, Operational Efficiency, Digitisation

• Project Management and Technology Integration

• Lead project management efforts in the area of system development.

• Drive operations and technology integration initiatives to enhance operational efficiency.

• Competencies: Project Management, Technology Integration, Strategic Execution

• Policy Development and Compliance

• Review workflows and develop Standard Operating Procedures (SOPs) and guidelines in alignment with funding policy implementation plans.

• Build and continuously strengthen processes and operational policies to achieve high service standards.

• Competencies: Policy Development, Compliance Management, Process Improvement

• Stakeholder Engagement and Support

• Engage with training providers and other stakeholders to support and address queries, ensuring smooth operation in grant administration.

• Assist in the management of the outsourced service partner to maintain effective service delivery.

• Competencies: Stakeholder Engagement, Service Management, Communication Skills

• Data Analysis and Reporting

• Work with large datasets to perform data extraction, collation, tracking, and analyses.

• Draw insights from data analyses to facilitate funding administration, risk management, and process redesign.

• Collate data and statistics and prepare information for reporting purposes.

• Competencies: Data Analysis, Insight Generation, Reporting Skills

• Secretariat Responsibilities

• Perform secretariat responsibilities for a multiple-agency workgroup, ensuring effective coordination and communication.

• Competencies: Organizational Skills, Multi-Agency Coordination, Communication
  
  
  What we are looking for
  

  • Possess the required competencies to execute the job duties proficiently

  • Senior Manager: At least 6 years of relevant work experience in grants, operations, project management, or system development.

  • Good analytical and problem-solving skills.

  • Proficiency in systems and design thinking methodologies.

  • Ability to work independently, within a team, and across teams.

  • Good interpersonal relationship skills and adaptability to a fast-paced work environment.

  • Good verbal and written communication skills, including stakeholder management and presentation skills.

  • Proficient in word processing, spreadsheet, and presentation applications.

  • Knowledge of SkillsFuture Grants and Continuous Education Training (CET) and industry experience are an advantage.
    

  Successful candidates will be offered a 1-year contract with potential for a 1-year extension and consideration for permanent tenure thereafter.

  Candidates are encouraged to sign up for a Careers & Skills Passport (CSP) account and include your CSP public profile in your resume.  Please check out www.myskillsfuture.gov.sg for details on the CSP.