Total 43 Senior Executive level Customer Service job vacancies

Job description :

• Possess good command of written and spoken English
• Process customer orders in the system and relate the information to concerned department.
• Correspond to all customer inquire effectively and efficiently.
• Relate all customer requirements, changes in specifications to the related department in a timely manner.
• Provide the required details to shipping team for shipment arrangement.
• Prepare data and reports accurately and on a timely manner.
• Good work ethic, well organized and self-motivated.
• Good knowledge in MS Office

Qualification :

• Graduate with minimum 2 years working experience as Customer Service (Preferably in Manufacturing Industry)

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Personal development opportunities

This role will manage and support major retail chain accounts key customers bookstore/stationery in Malaysia. This role focuses on supporting sales growth, building strong relationships with buyers, ensuring product availability, collaborating closely with the merchandising team, and executing in-store sales-related activities.

Job Responsibilities

Key Account Management

• Support daily communication with buyers, merchandisers and retail partners
• Follow up on orders, delivery status and operational matters.
• Build and maintain good business relationships with store personnel and buyers

Execution & Business Growth

• Support achievement of monthly and annual sales targets for assigned accounts.
• Monitor sell-in (to retailer) and sell-out (from store) performance  to identify growth opportunities.
• Assist in identify fast-moving and slow-moving products
• Monitor and optimize product display planograms to improve visibility and sales performance

Product Listing & Promotions

• Assist in new product listing.
• Ensure product information, pricing and barcode are accurate in retailer systems.
• Track listing status and resolve any issues
• Coordinate retailer promotional activities, festive campaigns, catalogue deals and in-store activities.
• Ensure promotional pricing and stock are properly executed in stores

Store Visits & Merchandising

• Conduct regular store visits to monitor Shelf display, product visibility, stock availability and planogram compliance.
• Ensure products are well displayed with correct price tags and POSM materials.
• Work closely with merchandisers to improve shelf arrangement and visibility

Stock & Supply Coordination

• Monitor stock levels at retailer warehouse and outlets.
• Coordinate with internal warehouse / logistics team for timely replenishment
• Prevent stock shortages or overstock situations.

Reporting

• Prepare monthly sales reports, sell in performance, fulfilments issue and promotion feedback and account updates.
• Maintain accurate sales records using Microsoft Excel

E-Commerce Support

• Manage day-to-day operations across e-commerce platforms (Shopee, Lazada, TikTok Shop)
• Ensure store layout, branding, product listings are updated
• Ensure accurate pricing, stock levels, and product variations
• Maintain seller ratings, chat response rate, and overall store health
• Plan and run campaigns (vouchers, discounts, bundles, flash sales)
• Coordinate with team to ensure timely setup.
• Monitor performance and improve sales results
• Respond to customer inquiries promptly and professionally
• Handle issues, complaints, and returns efficiently
• Maintain positive customer experience and ratings

Ad-hoc assignments / Event Support

• Provide support for company events and any other assigned duties when required

Job Requirements

• Diploma / Degree in Business, Marketing or related field
• Minimum 1–2 years relevant working experience
• Experience in procurement/ retail / FMCG / key account sales is an added advantage
• Able to communicate effectively in Mandarin, English and Bahasa Malaysia
• Mandarin speaking is required as the role needs to liaise with Mandarin-speaking customers and business partners
• Proficient in Microsoft Excel
• Responsible, proactive and willing to learn
• Willing to travel for store visits within Malaysia

Perks & Benefits

• Increment, incentive and bonus
• Allowance (travel stipends, transportation, etc.)
• Free snacks / Happy hours
• Regular team activities
• Company trips
• Medical insurance
• Open culture
• Personal development opportunities
• Paid training and development

• Up till $4,000 + Bonus

• 5 days work week

• Work with an award-winning corporate services leader

• Manage diverse portfolios ranging from SMEs to MNCs

• Supportive, growth-oriented work environment with clear career progression
  

Our Client, Singapore's most highly-rated corporate service provider, is inviting qualified candidates to fill the position as Senior Corporate Secretarial Executive.

RESPONSIBILITIES:

• Manage a portfolio of clients, ensuring compliance with the Companies Act and other statutory requirements

• Prepare and file statutory documents with ACRA accurately and within deadlines

• Draft resolutions, minutes, and other corporate documents

• Advise clients on corporate governance and compliance matters

• Review work prepared by junior executives and provide guidance as needed

• Maintain and update corporate records and registers

• Liaise with clients and relevant government agencies professionally
  

REQUIREMENTS:

• ICSA qualification or Diploma/Degree in Law, Business, or related field

• 2–4 years’ corporate secretarial experience in a professional or corporate services firm

• Good knowledge of Singapore Companies Act and ACRA filing requirements

• Strong attention to detail, organisational, and time management skills

• Good communication and interpersonal skills

• Experience mentoring or guiding junior staff is an advantage

Job Description:

This is a full-time role for a Customer Service Executive. The incumbent will be responsible for day-to-day tasks such as processing orders, documentation, providing customer service to clients, and ensuring smooth operations for on-road trucking, as well as import and export activities.

Key Responsibilities:

Customer Relations & Communication

• Acquire a thorough understanding of key customer needs and requirements.
• Ensure the fulfilment of customer orders.
• Promptly and professionally handle customer inquiries.
• Identify and assess customer needs to ensure service satisfaction.
• Develop SOPs for major clients and ensure the necessary training materials are disseminated to relevant parties.
• Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.

Operations Management & Coordination

• Carry out and execute all daily tasks received from customers, ensuring that all relevant information is relayed to the respective Operations Teams at the end of the day.
• Coordinate with vendors, carriers, warehouses, and transport subcontractors.
• Coordinate with customers and relevant parties for logistics arrangements (order processing, instructions, SOPs, permits, documentation, site passes, and special requirements).
• Ensure compliance with internal and external operational procedures.

Data Entry & System Management

• Perform accurate and timely data entry into the respective systems.
• Track and update shipments regularly.

Documentation & Compliance

• Handle import/export documentation, customs declarations, and Portnet operations.
• Generate reports on non-conforming services/events and recommend appropriate corrective actions for management approval before implementing these actions.

Financial & Invoice Management

• Verify contractors’ invoices as required.
• Provide quotations to customers.

Perform any other duties and responsibilities as assigned from time to time.

Job Requirements:

• Diploma or equivalent in logistics, supply chain management, business administration, or a related field.
• Minimum of 5 years' relevant experience in customer service or shipping documentation roles within a logistics company.
• Proven track record of working closely with Operations and Customers.
• Good knowledge of the chemical industry and bulk liquid logistics.
• Process-driven mindset with strong critical thinking skills.
• Excellent communication skills.
• Ability to effectively solve issues, make decisions, think critically, and offer creative solutions in freight transportation.
• Strong ability to document correspondence clearly and formally.
• Capable of working in a high-pressure, fast-paced environment.
• Experience with PortNet and TradeNet is an advantage.
• Able to start immediately or within a short notice period.
• Work Location: Jurong East

Roles & Responsibilities

This is an interesting position for the right candidate to provide top-notch digital financial transactions operations and best- in-class customer services.

Operations

• Perform customer onboarding related activities following company’s AML/ CFT policy
• Perform transactions processing tasks timely and accurately
• Monitor transaction completion status, investigate issues/errors and resolve
• Liaise with counterparties and customers on transaction confirmations/ investigations/ settlements
• Prepare and submit internal and external reports
• Maintain SOPs based on up-to-date process workflows
• Proactively review and recommend systems/ process improvements
• Work closely with systems engineers/ product managers in systems/product designs
• Participate in systems testing as needed

Customer Service

• Provide a high standard of customer service to both Business and Retail customers
• Handle feedback and customer complaints promptly, patiently and professionally
• Liaise with various teams to resolve operational issues
• Provide well thought-through resolutions to customers
• Attend to all walk-in customers, phone calls, social media channels and emails promptly and professionally
• Handle registrations of new user sign-ups and follow up on outstanding documents
• Perform Other ad-hoc duties assigned by Supervisor.

Requirements

• Meticulous and fast learner
• Language abilities: Must be able to converse fluently in English and Mandarin. Bahasa Indonesia is an added advantage.
• Computer literacy skills: MS Office
• Personalities: Warm, positive, self-motivating, good organization skills and interpersonal skills. A strong problem-solving team player.
• Prior customer service-related job experience of at least 2 years is a must.
• Good English & Mandarin communication skills (verbal and written).
• Mature and high sense of responsibility and accountability to ensure day-to-day operations tasks are completed timely
• Possess a zero-error mindset
• Be extremely detailed and very good with numbers, especially currency conversions
• Ability to work weekends shift

Can start work immediately

Job Objective:

•   Support customers, address enquiries and facilitate transactions to cater to customers’ needs (process sales orders)

Core Responsibilities:

Account Management

• Build relationships with existing customers by understanding their needs and assisting with their queries
• Manage customer orders and communicate requirements to internal stakeholders (Supply Chain, Operations, Finance, Quality Assurance, Logistics, Product Development)
• Update customers of the status of shipments, monitor their credit terms and assist with the collection of payments
• Receive all customer-supplied items delivered to the plant, and arrange delivery or self-collection of products
• Plan material schedule for key private label customers
• Prepare costing, quotations and administrative duties of the Business Development department
• Verify and endorse purchase orders and process sales orders
• Analyse customer order history, monitor repeat orders, take actions to understand situation and alert the Business Development Manager/Senior BD Executive on follow-up actions
• Manage SAP B1 system and update relevant information (orders) for production and internal stakeholders

Job Specifications:

Minimum education qualifications:

• Diploma in any discipline
• Bachelor’s degree in any discipline an advantage

Minimum years of experience:

• 2 years of relevant experience in Business Development for diploma or degree holders
• Previous sales / customer service / telesales experience will be a plus

Key job-specific competency requirements:

• #Proactive in building relationships and proposing solutions

• Highly meticulous and able to meet tight deadlines
• Good interpersonal skills
• Good analytical and problem-solving skills

• Proficient in verbal and written English and/or Mandarin to be able to interact with customers effectively

• Basic proficiency in MS Office Word and Excel
• Knowledge of SAP B1 an advantage

About The Role

- Provide an integrated continuum of services for clients experiencing Family Violence which includes:

- Casework management and counselling service for clients with medium to high risk Family Violence concerns

- Intake and risk assessment of cases

- Planning, implementing and evaluating programmes to meet clients’ needs

- Group work ( support and psychoeducation groups )

- Community outreach and community development in combating Family Violence

-Networking and capacity building initiatives to enhance stakeholder capability in addressing Family Violence

- Research to build domain-specific knowledge in the local context

- Provide supervision to a team of staff

Candidate Requirements

- Degree in Social Work or Counselling

- 6 years of relevant working experience (prior experience in Family Violence Work preferred)

- Experience in supervision

- Strong command of English language and writing skills

- Strong interpersonal skills

- Good team player

Core Competencies:

Ability in attending to and engaging with people, assessment of needs, establishment of intervention plans, working with and linking with various community partners, planning and evaluation of programmes, management and supervision of staff

Preferred achievements / characteristics:

- Diligence, integrity and resilience

- Passion for social work and social justice

Only short-listed candidates will be contacted for an interview.

• Perm with VB
• Experience in data analytics within Sales & Marketing / Customer Service will be advantageous.
• Preferably with prior CRM, customer experience, customer service operations experience.
• Comfortable working with data, CRM systems (e.g., Salesforce), and cross-functional stakeholders.

Key Responsibilities

• Manage and support customer loyalty and ownership benefit programmes, including coordination with partners and customer onboarding.
• Support customer satisfaction initiatives, including NPS and mystery shopping programmes, identify service gaps, and coordinate improvement actions with internal stakeholders.
• Oversee Customer Relationship Management (CRM) and customer feedback processes, ensuring timely acknowledgement, tracking, escalation, and closure of customer cases through CRM systems.
• Act as a key coordination point for customer feedback across multiple internal functions, including Sales, Service, Operations, Management, and external stakeholders.
• Maintain and manage customer databases, ensuring data accuracy, compliance with data privacy requirements, and effective use of CRM tools.
• Analyse customer data and feedback to support CRM and customer experience improvements.
• Provide operational and administrative support for marketing initiatives, customer engagement activities, and events.
• Support ad-hoc projects and responsibilities as assigned.

Requirements

• Diploma or Degree in Business, Marketing, Communications, Data Analytics, or a related discipline.
• Prior experience in CRM, customer experience, customer service operations, or data analytics will be advantageous.
• Comfortable working with data, CRM systems (e.g., Salesforce), and cross-functional stakeholders.
• Strong communication, coordination, and organisational skills.
• Detail-oriented with the ability to manage multiple priorities in a fast-paced environment.

Triton AI Pte Ltd

Registration Number: R1975181

EA: 21C0661

Origin Mattress is expanding and we are looking for driven, confident and customer-focused individuals to join our retail showroom team.

This role is ideal for candidates who enjoy speaking with people, creating strong customer experiences, and performing in a fast-paced premium retail environment.

We are not looking for passive retail staff — we are looking for individuals with strong energy, initiative, communication skills and growth mindset.

Why Join Us:

• Fast-growing premium consumer brand
• Career progression opportunities
• Young and dynamic working environment
• Staff discounts and performance incentives
• Training and development provided

What You’ll Be Doing:

• Engage and assist showroom customers confidently
• Recommend suitable products based on customer needs
• Drive strong customer experience and sales performance
• Maintain premium showroom presentation standards
• Support daily showroom operations and coordination
• Handle customer enquiries professionally

Who We’re Looking For:

• Strong communication and interpersonal skills
• Confident speaking with customers
• Self-driven and proactive attitude
• Comfortable working in a retail sales environment
• Able to commit weekends/public holidays
• Retail, hospitality, cabin crew, beauty, luxury or customer-facing experience is a plus

Working Hours:

• 5 or 6 days work week
• Rotating retail shifts 10am - 7pm / 1pm - 10pm
• Retail hours applies

Interested applicants may apply with:

• Resume
• Expected salary
• Earliest availability
• Only shortlisted candidates will be contacted.

If you fancy a cool, easy-going atmosphere full of dynamic and spirited individuals, you are at the right place.

​We are on the lookout for passionate, optimistic and fun-loving people to join our big family of Wonderful People.

With our wide array of hotels and brands, there are countless opportunities and exposure to work in different stories. You will be immersed with prospects in career and learning development, employee recognition, mentorship and benefits even when you travel.

Job Details (Here’s what you can expect!)

• 5 days’ work week
• Attractive incentive and bonus
• Staff rates at Accor hotels in Singapore and worldwide
• Birthday leave

Key Responsibilities

• Provide sales administrative and commercial support to the team on daily operations.
• Prepare, draft, process, and send contracts, agreements, and related commercial documents to clients.
• Monitor and verify booking records and commission reports to ensure accuracy between online bookings and internal hotel systems, and resolve discrepancies identified during reconciliation processes.
• Process and charge guests’ credit cards for online bookings in accordance with company procedures and payment policies.
• Assist in generating reports, maintaining records, and ensuring proper documentation filing.
• Coordinate with internal departments including reservations, finance, revenue, and operations teams to support commercial activities.
• Handle email correspondence and respond to operational or administrative enquiries in a timely manner.
• Support sales and commercial initiatives, projects, and ad-hoc tasks assigned by management.
• Check hotel descriptions, facilities, room types, photos, policies, and location details on OTAs.
• Ensure content consistency across platforms such as Booking.com, Expedia, Agoda, Trip.com, and others.
• Identify incorrect, outdated, or missing information and coordinate updates with the relevant OTA account managers or internal teams.

Requirements

• Diploma or equivalent qualification in Business Administration, Hospitality, Sales, or related fields.
• Prior experience in sales support, hotel operations, reservations, or administrative roles will be an advantage.
• Familiarity with online booking and distribution channels is preferred.
• Good organizational skills and attention to details
• Proficient in Microsoft Office applications, especially Excel and Outlook.
• Ability to multitask and work independently in a fast-paced environment.
• Good communication and coordination skills.

• Manage customer feedback and complaints by coordinating investigations with department heads and facilitating family conferences to ensure proper service recovery
• Respond promptly to concerns and follow through on resolution to maintain service quality standards
• Compile and submit monthly KPI reports and quarterly updates on service excellence initiatives and progress
• Prepare abstracts and consolidate supporting data for award submissions and recognition programmes
• Collect, analyse, and interpret customer feedback data to identify trends and drive continuous service improvement

Requirements
Bachelor degree in any discipline
Proficient in MS Office

WA me at http://wa.me/+6598326219 or tele me at @sallytsin

For interested candidates, please send your most recent and updated resume to sallytsin@recruitexpress.com.sg

Tsin Chien Yee Sally
R25127272
Recruit Express Pte Ltd
EA License No. 99C4599

Our client is a logistics and supply chain solutions provider. Due to their current expansion plan, they are looking for CS Executive to join their team, in hopes of developing the current high performing team. They are located in the West.

Key Responsibilities

• Process customer orders and delivery orders through electronic systems and manual entry, ensuring accuracy in product details and specifications.

• Coordinate with internal teams and external stakeholders to ensure smooth order fulfilment and timely resolution of operational issues.

• Monitor inbound and outbound logistics activities, ensuring accurate inventory handling and timely distribution to stores.

• Maintain and update operational data, including order volumes, adjustments, delays, and delivery exceptions.

• Prepare regular reports, including service performance, billing, and monthly management reports for analysis and finance review.

• Perform system transactions (e.g., Post Goods Issue) and maintain proper documentation, filing, and record accuracy.

Requirements

• Min Diploma in relevant field

• Min 3–5 years of experience in trading, retail, or logistics operations
  

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.
EA License No. 19C9682
R23115141(Tan Su Yee)

Role:

You will be facilitating immigration work, mainly on Singapore Permanent Resident and Singapore Citizenship applications. You will be responsible to develop and maintain the most up-to-date knowledge in Singapore inbound immigration regulations and policies to offer high-quality service to our clients with a keen eye for detail to perform with high work accuracy.

Responsibilities

• Manages immigration applications for clients relating to Singapore Citizenship and other applications etc

• Liaise effectively and work closely with clients on the required documents to ensure all documents are furnished for submission

• Advise clients on accurate documentation and provide advisory to them based on a deep understanding of Singapore inbound immigration regulations and policies

• Understand clients’ backgrounds and write cover letters to best present their profiles

• Ensure high work accuracy is delivered in all applications to the government bodies

• Provide exceptional customer experience and maintain high standards of service

• Attend to clients' queries and the completion of the formalities during and after post-submission within Company’s response time

• Updating and maintaining respective tracking sheets accurately in an organized and timely manner

• Any other duties assigned by Management

Requirements

• Minimally Diploma qualification in hospitality, mass communication, logistics or equivalent

• Strong communication skills with Chinese client and good written English skills

• Prior client management experience is required

• Preferably with at least 2 years of experience in customer facing & handling large volume of document . Client and project management experience is a plus

• No prior immigration experience is required as on-the-job training will be provided.

• Good time management skills & must be able to handle a high volume of digital documents

• Ability to plan workload and meet deadlines

Working hours:

Mon to Fri 9am - 6.30pm ( Hybrid Available )

At Powerzone H2 Technologies Pte Ltd, we are dedicated to delivering excellence in our industry. We are seeking a capable, proactive, and highly organized Customer Service Executive to bridge the gap between our clients, internal technical teams, and management. If you thrive in a dynamic environment, love streamlining processes, and pride yourself on exceptional client relationship management, we want you on our team.

Job Summary

The Customer Service Executive will play a pivotal role in managing the end-to-end lifecycle of customer accounts—from initial inquiry and contract vetting to order fulfilment, delivery, and after-sales support. You will serve as a key coordinator between clients, suppliers, and internal departments (Sales, Operations, Finance, and Directors) to ensure seamless operations and high customer satisfaction.

Key Responsibilities

1. Sales & Order Management

• End-to-End Order Processing: Handle the generation and processing of quotations, sales agreements, Purchase Orders (PO), Proforma Invoices (PI), Delivery Orders (DO), packing lists, and invoicing.

• Inquiry Management: Attend to new and existing customer inquiries (online and offline) promptly and professionally.

• Commercial Documentation: Handle and assist with the preliminary vetting of Non-Disclosure Agreements (NDAs), Memorandums of Understanding (MOUs), and commercial contracts.

2. Operations & Logistics Coordination

• Supply Chain Fulfilment: Organize delivery services, manage shipping lead times, and develop Standard Operating Procedures (SOPs) for air freight and export shipments.

• Technical Liaison: Facilitate communication between customers and suppliers regarding technical inquiries, feedback, and information translation, ensuring client demands are met.

• Operational Support: Assist with product development admin, formulate serial numbers for new orders, and manage warranty forms and customer questionnaires.

3. Client Relationship & After-Sales Support

• Account Management: Build and maintain strong, trusting relationships with clients; provide periodic follow-ups to both existing and potential clients.

• Issue Resolution: Handle customer feedback and coordinate internally to resolve issues smoothly, ensuring final project handovers meet expectations.

4. Data, Reporting & Administrative Support

• Executive Scheduling: Manage calendars and coordinate meeting appointments for Company Directors with clients and/or suppliers.

• Data Maintenance: Tabulate supplier data, update the PZH2 pricing table, maintain accurate customer databases, and track service progress.

• Project Filing: Ensure proper documentation, archiving, and final project filing for audit and operational readiness.

Requirements

Education & Experience

• Minimum Qualification: Diploma or equivalent in Business Administration, Supply Chain, or a related field.

• Experience: 1–3 years of experience in sales coordination, operations support, customer service, or a client-facing role.

• Experience in engineering, green energy, logistics, or technical service industries is highly advantageous.

Skills & Competencies

• Communication: Exceptional interpersonal and communication skills is required to communicate effectively with clients and suppliers.

• Organizational Skills: Strong multitasking abilities with a sharp eye for detail and the ability to work under tight deadlines.

• Problem-Solving: Patient, responsible, and highly customer-oriented with a proactive approach to handling feedback.

• Independence & Teamwork: Ability to work autonomously with minimal supervision, while remaining a collaborative team player.

Preferred Qualifications

• Familiarity with digital communication tools, CRM software, and ERP systems.

• Experience handling high-volume inquiries and basic technical/contractual documentation.

What We Offer

• Competitive salary and benefits package.

• A dynamic, collaborative, and forward-thinking work environment.

• Opportunities for career growth and professional development.

Roles & Responsibilities

• Oversee end‑to‑end order management with heightened ownership, ensuring accurate, timely processing and on‑time delivery, including proactive backlog review and escalation management.  
• Lead coordination with supply chain, logistics, sales, warehouse and external partners to resolve discrepancies, shipment delays and fulfilment bottlenecks
• Serve as the primary escalation point for complex customer issues, complaints, and service gaps; drive resolution through cross‑functional collaboration and root-cause analysis
• Manage both internal and external customer expectations, ensuring professional, timely, and solutions‑focused communication and service recovery.
• Supervise processing of returns, cancellations, RMAs and stock discrepancies with higher complexity; liaise closely with warehouse and vendors to ensure compliance and documentation accuracy
• Mentor and support junior customer service executives, providing guidance, coaching and on-the-job training to strengthen team capabilities.
• Champion continuous improvement initiatives to enhance service workflows, customer experience, order accuracy and operational efficiency.
• Provide structured feedback to management based on customer trends, recurring issues, and potential service enhancements.
• Collaborate with Sales, Customer Fulfilment (subsidiary), Technical Support, Marketing, Finance, HQ, and regional subsidiaries to ensure seamless service delivery and alignment on customer commitments.
• Lead proactive engagement with key customers and high‑value accounts to monitor service health, address risks early and strengthen relationship quality.
• Prepare and maintain accurate documentation, audit‑ready records, and service reports (e.g., order accuracy, issue resolution rates, service KPIs).
• Work with Finance to resolve complex invoicing and payment discrepancies; ensure adherence to internal controls, policies, and compliance guidelines.

Requirements

• Diploma or Bachelor’sdegree in Business, Supply Chain, Customer Experience or related fields.
• Minimum 3–4 years of relevant customer service experience.
• Experience in order management, logistics coordination or industry‑specific service operations (e.g., logistics, FMCG, electronics, retail, or manufacturing) is advantageous
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and experience with CRM/ERP or order‑processing systems; SAP familiarity is a plus
• Strong analytical skills and ability to interpret service KPIs, customer data insights, and operational metrics.
• Strong verbal and written communication skills for liaison with internal stakeholders and customers.
• Proven ability to handle challenging situations professionally, multitask under pressure, and manage high volumes in a fast‑paced environment.
• Customer‑centric mindset with demonstrated problem‑solving skills and proactive ownership of service outcomes