[Job ID: 1631337]

Job Summary:

Provide end-to-end IT support and infrastructure management, ensuring seamless operations across systems, networks, and cloud platforms.

Responsibilities:

• Provide first-level technical support for user issues and IT incidents.
• Manage and resolve user support tickets and change requests related to ERP systems.
• Administer and troubleshoot desktops, laptops, virtualization environments, network switches, and VoIP systems.
• Perform infrastructure patching, system updates, and routine maintenance.
• Support and manage Microsoft 365 and Azure cloud services.
• Administer next-generation endpoint security solutions.
• Deploy, configure, maintain, and troubleshoot IT hardware and devices.
• Maintain accurate and up-to-date IT documentation.
• Liaise with vendors for IT procurement and related services.
• Manage onboarding and offboarding processes, including system access and device allocation.
• Oversee website maintenance and troubleshoot related issues.
• Support IT project implementation and execution as assigned.

Requirements:

• Diploma or Degree in Information Technology or a related field.
• 3–5 years of experience in IT support and system administration.
• Strong knowledge of Windows environments, Microsoft 365, networking fundamentals, and endpoint management.
• Hands-on, proactive individual with a positive attitude and willingness to learn.
• Good communication, problem-solving, and teamwork skills.
• Ability to work effectively under pressure in a fast-paced environment.
• Self-motivated, dependable, and capable of working independently.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

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EA Personnel Name: Zoe Lang Zhen Zhen

EA Personnel Registration Number: R23117353

EA License No.: 07C5771

• Attend to and perform daily support, maintenance and troubleshooting onsite and offsite
• Provide on site support for various systems, network and desktop troubleshooting, to ensure that the service meets the SLA
• To work with product team on any system enhancement or troubleshooting.

Requirements:

• Diploma in IT or relevant discipline
• Prefer experience in desktop support and good working knowledge in Windows OS, Basic Networking
• Experience in customer support environment will be advantageous
• Good technical, analytical and troubleshooting skills, with strong customer-oriented attitude and inter-personal skills
• Willing to travel to multiple sites
• Willing to work alternate shift hours: 2 days work and 2 days off rotational shift (AM Shift: 8AM to 8PM; PM Shift 8PM to 8AM).

For more information, please visit to www.gmprecruit.com

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

Product area

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Job description

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

Additional job description

As a Practice Customer Engineer (CE) with a specialty in infrastructure migrations, you will partner with technical sales teams and other CEs to differentiate Google Cloud to our customers. You will serve as a technical expert responsible for accelerating technical wins for the migration of complex, enterprise workloads, in partnership with platform CEs, Google Cloud Consulting, and partners. You will leverage your expertise in our most strategic product areas to direct migrating pilot workloads as proof-of-concepts and demos to sell complex migrations of large enterprise workloads to customers. You will solve migration-centered customer issues and provide a critical feedback loop to influence customers, partners and product development. With your organizational, communication, and presentation skills, you will engage with customers to understand their business and technical requirements, and present practical and useful solutions to facilitate and de-risk the migration to Google Cloud.

Qualifications

Job responsibilities

• Drive the technical win for complex workloads within migrations to ensure rapid and successful adoption, primarily supporting the business cycle from technical evaluation through customer ramp.
• Combine sales strategies and direct development and prototyping to provide functional, customer-tailored solutions that secure buy-in from customer domain experts.
• Provide deep technical consultation to customers, acting as a technical advisor and building lasting customer relationships.
• Leverage learnings from customer engagements to contribute to reusable solutions and assets with the Go-to-Market team.
• Work within product and engineering management systems to document, prioritize and drive resolution of customer feature requests and issues.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 10 years of experience with cloud native architecture in a customer-facing pre-sales role.
• Experience with enterprise architectures and migration strategies for technologies such as cloud to cloud or on-premises to cloud.
• Experience engaging with, and presenting to, technical stakeholders and executive leaders.

Preferred qualifications

• Experience with data centers consolidation, relocation, migration, or virtualization projects.
• Experience in migrating, architecting and developing software or infrastructure for scalable, distributed systems.
• Experience in configuration management (e.g., Puppet, Chef, CFEngine, Salt), and functional operations of server, storage, and network functions.
• Experience with networking concepts (e.g., Routing, VPNs, load balancers, and firewalls).
• Experience migrating Linux workloads across private, public, or hybrid cloud environments.
• Experience with enterprise approaches for business continuity, disaster recovery, and backup and restore.

Job Description

• Industry/ Organization Type: Cooling Solutions Provider
• Position Title: Service Engineer
• Working Location: Kaki Bukit
• Working Hours: 5.5 Days, Monday – Friday (9am – 6pm), Saturday (9am – 1pm)
• Salary Package: Basic Salary + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Perform periodic servicing, preventive maintenance, and troubleshooting of CRAC/ WDS and related systems.
• Diagnose hardware and software faults, identify root causes, and implement effective solutions.
• Execute equipment power-up/ down procedures and respond promptly to emergency service calls (e-calls).
• Provide technical support and onsite training to clients on Operation & Maintenance Manuals (OMM).
• Build and maintain strong client relationships, working closely with site engineers and customer engineering teams.
• Prepare detailed service reports and submit regular (weekly/ monthly) updates on activities, progress, and corrective actions.
• Monitor contractor activities, ensuring compliance with safety, operational procedures, and quality standards.
• Ensure adherence to data center safety regulations and support ad-hoc tasks assigned by management.

APPLY NOW!!!

• Minimum ITE/ Diploma in Mechanical or Electrical Engineering (or equivalent).
• With hands-on experience in maintenance and troubleshooting electrical and mechanical systems, preferably dealing with ACMV/ DX systems.
• Possess practical knowledge of CRAC/ WDS or critical infrastructure is an added advantage.
• Good problem-solving, analytical, and communication skills (both written and verbal).
• Willing to commit for standby duties, and ability to perform manual work in data center environments.
• Candidates without experience are welcome to apply, training will be provided.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #83561 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

• 5 working days
• Location at Gul Circle
• Transport Provided
• OT + AWS + Variable Bonus + Yearly Increment

Responsibilities:

• Oversees and executes repair, maintenance, and troubleshooting operations in both outdoor and indoor environments.
• When outdoor repairs are not required, tasks are performed within the company workshop.

Qualifications:

• Degree, Diploma, or Certificate in Electrical and Electronic Engineering, with knowledge of AC & DC motors, single-phase and three-phase systems, lead-acid and lithium batteries, electrical control circuits, and hydraulic systems.
• Experience in customer support.
• Strong teamwork and communication skills.
• Possession of a driving license will be an advantage.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No: 20C0270

EA Personnel: Nyon Hock Sen (Aden)

EA Personnel Reg No: R24124070

Service Engineer is responsible for providing the company’s after sales technical and services supports. Provides technical advices, recommend scheduled maintenance, assist in product roll-out and start-up, maintain current equipment and resolve faults as required.

Key Responsibilities & Duties ---------------------------------------------------------------------------------------------------------

• Provide reactive call-out response and exceptional service to Customers
• Installation of systems and products
• Provide Customer with product training
• Carry out hardware and software modifications/upgrades on existing sited equipment
• Regular Preventative maintenance of existing products
• Management and control of spare parts for product repair and upgrade
• Communication and escalation of any service issues in line with the relevant processes
• Cover for other regions during periods of high workload
• Working as part of a team or individually responding to on site customer support requests
• Weekend call-out cover – dependent on region
• Logical approach to fault finding

Academic Qualifications ----------------------------------------------------------------------------------------------------------------

• Minimum 1 year related technical maintenance / service support experience
• Recognized engineering qualification – preferably electrical/electronic
• Fresh graduates are welcome to apply.
• Training will be provided

Work Experience & Skills ----------------------------------------------------------------------------------------------------------------

• Strong computer skills and understanding of computer peripheral equipment and set up
• Good customer facing skills
• Organized approach to workload planning
• Ability to learn new skills and products quickly and efficiently
• Good written and verbal communication skills
• Could be able to work independently.
• Provide direction and support for basic and advanced troubleshooting for TCS products and equipment at customer sites and for team members.
• Monitor the condition of components and recommend replacement and/or upgrades as required to customer equipment;
• Maintain accurate and current equipment documentation, schematics and preventive maintenance procedures;
• Assist and coordinate to help ensure all technical products leaving TCS have been tested and in good working condition;
• Provide all necessary product, troubleshooting, maintenance and general training to team members and provide updates and direction on new products, technical bulletins, services procedures, etc.;
• Track all maintenance and installation work at customer sites and ensure the proper documentation and forms are completed with the customer and are submitted for internal tracking and finance.
• Installation, testing & QA of new software versions prior to release to the customer.

Product area

The Platforms and Devices team encompasses Google's various computing software platforms across environments (desktop, mobile, applications), as well as our first party devices and services that combine the best of Google AI, software, and hardware. Teams across this area research, design, and develop new technologies to make our user's interaction with computing faster and more seamless, building innovative experiences for our users around the world.

Job description

As a Customer Engineer in the technical sales team, you will be supporting the enterprise segment. You will equip companies with Google tools to make technology at work more simple, secure and shareable. You will inspire leading companies and government agencies to work smarter with cloud or web first strategies through Chrome Enterprise and take advantage of advanced enterprise capabilities for administrative controls.

Qualifications

Job responsibilities

• Act as the primary platforms and devices enterprise solutions technical lead on key accounts. Bring together cross-functional agreement team members to design and execute comprehensive technical sales strategies and opportunity technical win plans.
• Work with the sales team to guide and accelerate the transition of leading companies, partners and government agencies to Chrome Enterprise, which encompasses Chrome Enterprise Premium, Chrome Operating System (OS), and their collective management tools.
• Identify key customer technical objections and develop the strategy to resolve technical impediments.
• Provide proactive consultation and strategic guidance for utilizing scalable enablement and funding programs to accelerate proof-of-concepts and pilots.
• Own the technical sales motion to accelerate new bookings, upsells, and expansions across the core enterprise portfolio (Chrome Enterprise Premium, ChromeOS, Cameyo, Pixel/AE, etc.).

Minimum qualifications

• Bachelor’s degree or equivalent practical experience.
  
• 10 years of experience in a customer-facing or technical project management role.
• 5 years of experience working with enterprise operating systems including Chrome.
• Ability to communicate in English and Mandarin fluently in order to communicate in this customer-facing role.
  

Preferred qualifications

• Experience in the following areas of IT infrastructure: networking (e.g., VPN, Wireless, protocols), identity management (e.g., SSO, SAML, ActiveDirectory), and security (e.g., VPN, firewalls).
• Experience with application delivery including: web application and integration (e.g., HTML5, JavaScript, CSS), VDI solutions (e.g., Citrix, VMWare, RDP), and mobile apps.
• Experience with managed endpoint devices (e.g., PC or mobile), and the growing ecosystem of browser-based applications and collaboration tools.
  
• Deep knowledge of Google Cloud Platform or Google Workspace solutions.

Senior End-User Support Engineer (L3)

Job Title: Senior End-User SupportEngineer (L3)
Monthly Salary: $8,500 – $11,000 SGD
Location: Singapore
Employment Type: Full-time, Permanent

Roles & Responsibilities

• Act as the highest level of escalation for complex end-user computing incidents (OS, application, network, access issues)
• Own the Problem Management process – conduct root cause analysis (RCA) for recurring incidents
• Lead post-incident reviews and drive permanent fixes to reduce ticket volumes
• Design and maintain knowledge base articles for L1/L2 support teams
• Mentor and provide technical guidance to junior support engineers
• Collaborate with engineering teams (EUC, Network, Security) to resolve cross-domain issues
• Proactively identify areas for automation and efficiency improvements in support processes
• Manage major incident bridges and coordinate with multiple teams for resolution
• Create PowerShell scripts to automate repetitive support tasks
• Review change requests impacting end-user computing environment
• Prepare weekly incident trend reports for IT management
• Act as the final approval point for complex technical solutions

Job Requirements

• Bachelor's Degree in Information Technology, Computer Science, or equivalent experience
• Minimum 7 years of experience in end-user support, with at least 2 years at L3 level
• Deep expertise in Windows OS internals, registry, group policy, and troubleshooting
• Advanced knowledge of Intune, Azure AD, and Microsoft 365 administration
• Strong scripting skills in PowerShell and/or Bash
• ITIL v4 Managing Professional certification required
• Microsoft 365 Certified: Endpoint Administrator Associate preferred
• Excellent analytical and problem-solving skills with attention to detail
• Proven ability to remain calm under pressure during major incidents
• Singaporeans and PRs are encouraged to apply.

Responsibilities

• Provide on-site technical support to front-end semiconductor OEM and fabrication customers for fluid system, gas delivery, and process application challenges.
• Diagnose and resolve complex tool, system, process, and fluid delivery issues impacting customer uptime, yield, reliability, and operational performance.
• Conduct root cause investigations and recommend corrective and preventive actions to resolve customer concerns.
• Support tool installation, startup, qualification, and troubleshooting activities within customer facilities.
• Evaluate customer fluid systems and identify opportunities to improve performance, reliability, safety, and operational efficiency.
• Provide technical expertise and best-practice recommendations for high-purity fluid systems and gas delivery systems.
• Lead technical discussions with customer engineering teams and establish credibility through deep application and process knowledge.
• Develop and maintain strong technical relationships with key stakeholders within front-end semiconductor OEM and fabrication customers.
• Work closely with Sales to identify, develop, and promote application solutions, products, and engineering services opportunities.
• Conduct customer site assessments and technical evaluations to identify opportunities for process improvements and solutions deployment.
• Design and develop application solutions proposals in collaboration with Sales, Engineering Services, and Commercial Proposal teams.

Requirement

• Bachelor's degree in Mechanical Engineering, Chemical Engineering, Electrical Engineering, Instrumentation Engineering, or a related engineering discipline.
• Minimum 5 years of relevant experience in supporting semiconductor customers / from OEMs.
• Hands-on experience for installation, startup, qualification, troubleshooting, and performance optimization activities.
• Strong understanding of semiconductor manufacturing processes and wafer fabrication technologies.
• Experience with high-purity fluid systems, gas delivery systems, and associated semiconductor process applications.
• Familiarity with common failure modes including leaks, particle generation, flow performance issues, contamination risks, and system response challenges.

GMP Technologies (S) Pte Ltd | EA License 11C3793 | EA Personnel: Novita Widjaja |Registration No: R22105960

RESPONSIBILITIES

1)     Administrative Functions

·       Support the Service Manager in preparation of weekly and monthly service reports.

·       Process meter billing and ensure accurate updates in the CRM system.

·       Collaborate with the Customer Service Team to ensure smooth and efficient daily service operations when required.

·       Maintain proper documentation and service records for audit and tracking purposes.

2)     Technical Functions

·       Assist in the installation, setup, and configuration of copiers/ multifunction printers(MFPs) and smart office solutions.

·       Attend to on-site service calls and urgent breakdowns, ensuring timely resolution.

·       Support engineers in troubleshooting hardware issues (machines, networking, peripherals) and software-related problems (drivers, system integration, workflow solutions).

·       Assist in deploying and troubleshooting smart enterprise solutions such as document management systems, print management software, and workflow automation tools.

REQUIREMENTS

·       Diploma in Engineering, IT, Electronics, or related discipline.

·       Experience in copier/ MFP servicing, print solutions, or office automation systems.

·       Sound knowledge of network setup (IP configuration, drivers installation).

·       Proficient in MSOffice (Excel, Power point), MCSE, HTML

·       Good communication and interpersonal skills.

·       Able to work independently and as part of a team.

·       Willing to travel for on-site servicing across Singapore.

Pleasesubmit resumes to jason.chow@oaktree.com.sg with the following details in MSWord format:

·      Position applying for

·      Current remuneration

·      Expected remuneration

·      Notice period

Jason Chow Yew Fai

EA License No :       06C4642

EA Reg No :           R25158800

We regret that only shortlisted candidates will be notified.

Position: Customer Quality Engineer (Job ID: 20263)

• Pioneer

• Basic + AWS + VB
  

Job Description:

A Customer Quality Engineer (CQE) is responsible for managing product quality from the customer’s perspective, acting as the primary technical interface between the customer and internal teams to ensure customer quality requirements are met, issues are resolved quickly, and long-term quality improvements are implemented.

The CQE focuses on customer complaints, quality incidents, audits, and continuous improvement, translating customer expectations into actionable internal quality and engineering activities.


JOB DUTIES & RESPONSIBILITIES

1. Customer Quality Interface
• Serve as the main point of contact for customer quality issues
• Communicate investigation status, root cause, and corrective actions clearly to customers
• Support customer meetings, reviews, and audits related to quality topics

2. Customer Complaint & Claim Handling
• Lead customer complaints, RTV, and quality claims
• Drive structured problem-solving activities
• Ensure timely containment, corrective, and preventive actions

3. Root Cause Analysis & Corrective Action
• Perform and coordinate root cause analysis across manufacturing, process, and engineering teams
• Validate effectiveness of corrective actions
• Prevent recurrence through system or process improvement

4. Quality Monitoring & Reporting

Monitor customer quality KPIs such as:
• Customer complaints
• Yield impact
• Defect trends
• Claim frequency
• Prepare regular quality reports and dashboards for customers and management


5. Cross-Functional Coordination
• Work closely with:
o Manufacturing
o Process Engineering
o QA / IPQA
o Supply Chain
• Drive alignment between customer expectations and internal execution

6. Audit & Compliance Support
• Support customer audits and quality system reviews
• Ensure compliance with customer-specific quality requirements and standards
• Follow up on audit findings and closure actions

Job Requirements:

• Degree in Engineering, Science, Quality Management or equivalent

• 2 years experience above in a QA role, Data Analyst or similar function is preferred

• Candidates with no experience are welcome to apply
  

Skills (Good to have):

• Quality tool:8D, FMEA, SPC, RCA

• Data analysis and trend monitoring

• Understanding of yield and process variation

• Strong communication skill

• Ability to manage urgent issue under time pressure
  

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

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Tan Katrina Therese Yap

EA Registration No: R25128964
Pasona Singapore Pte Ltd
1 FINLAYSON GREEN ＃09-02 SINGAPORE 049246
URL: www.pasona.com.sg

EA License No:90C4069

Field Service Engineer

Overview

We are seeking a hands-on and technically competent Field Service Engineer to support production, installation, commissioning, testing, and maintenance activities for marine and industrial systems. The successful candidate will work closely with customers, project teams, and internal stakeholders to ensure projects are completed safely, efficiently, and in accordance with quality standards and technical requirements.

Key Responsibilities

Field Service & Technical Support

• Carry out production, servicing, repairs, installation, Factory Acceptance Tests (FAT), field construction activities, plant commissioning, sea trials, and inspections of customer-supplied equipment.
• Perform troubleshooting, maintenance, and technical support for installed systems and equipment.
• Ensure all work is executed in accordance with technical specifications, installation manuals, and acceptance criteria.

Project Execution

• Coordinate site activities and liaise with customers regarding installation requirements, including hot work, welding, carpentry, cabling, and other site-related activities.
• Support project execution by requisitioning required equipment, materials, and tools.
• Assist engineers and project teams in preparing technical drawings, designs, and documentation based on customer requirements.
• Identify and communicate additional customer requirements or project scope changes to management.

Quality, Safety & Compliance

• Maintain accurate project documentation and ensure compliance with ISO standards and company procedures.
• Prepare and adhere to Job Safety Analysis (JSA), Work Method Statements (WMS), Permit-to-Work (PTW), and other safety requirements.
• Identify, document, and report quality issues relating to products, services, or installation activities.
• Ensure proper handling, calibration, and usage of inspection, measuring, and testing equipment.

Continuous Improvement

• Assist in developing and improving field support processes across all product lines.
• Support process improvement initiatives to enhance operational efficiency and service quality.
• Perform additional duties as assigned by Managers and Engineers.

Requirements

Qualifications

• Diploma or Degree in Mechanical Engineering, Electrical Engineering, Marine Engineering, Mechatronics, or a related technical discipline.
• Relevant experience in field service, commissioning, installation, maintenance, or marine/offshore engineering environments is preferred.

Skills & Competencies

• Strong technical troubleshooting and problem-solving abilities.
• Ability to read and interpret engineering drawings and technical documentation.
• Familiarity with FAT, SAT, commissioning, and inspection procedures.
• Knowledge of ISO documentation, Job Safety Analysis (JSA), Work Method Statements (WMS), and Permit-to-Work systems.
• Good communication and customer-facing skills.
• Ability to work independently and as part of a multidisciplinary team.
• Willingness to travel and work offshore, onboard vessels, or at customer sites when required.

Preferred Experience

• Marine, offshore, oil & gas, shipyard, industrial automation, or engineering services experience.
• Experience with sea trials, vessel commissioning, and onboard installation projects.
• Familiarity with electrical, mechanical, hydraulic, or control systems.

What We Offer

• Exposure to challenging marine and industrial projects.
• Opportunities for technical development and career progression.
• Dynamic and hands-on working environment.
• Competitive salary, allowances, and benefits package.

Job Description & Requirements

Overview

Microsoft has an exciting opportunity for an experienced service engineer to join our Sovereign Cloud Program, working to build out and support the operations infrastructure in Microsoft’s National Partner Clouds (NPCs).

NPCs are specialized cloud environments that are designed to comply with the data laws of specific countries and regions. You would be part of the team responsible for

• enabling secure cross-domain data transfer between the Azure public cloud and the NPCs

• enabling secure operational access to the NPCs for the local operations team

• NPC operations infrastructure – including WAN and LAN connectivity

These capabilities enable secure data transfer between platforms, and have critical and demanding security, sovereignty, monitoring and control requirements. Coupled with the challenges of supporting complex environments across disparate security domains, these roles create exciting complex engineering and service support challenges you can solve with us!

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.

Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• You’ll be a critical member of a geo-distributed team responsible for designing, implementing and supporting operations capabilities within high-assurance, secure and highly available environments.

• You’ll be responsible for implementing and refining DevOps practices in order to improve operational efficiency while ensuring other requirements, such as security, are not compromised.

• You’ll actively participate in 24/7/365 support, which means participating in rotating on-call duties. Your responsiveness and problem-solving skills will be crucial.

• Collaboration across the global organization is essential. You’ll be a contact point between teams, driving cross-team information sharing and process reuse in order to enhance efficiency and consistency.

• Working closely with security teams, you’ll ensure adherence to security standards. This involves integrating security practices into all aspects of your work. By maintaining a strong security posture, you’ll protect critical assets.

• You should expect to need to travel to the in-country Sovereign Operations Centres on a regular basis. This physical presence is vital for effective coordination, monitoring, and collaboration within the centre. Exact frequency to be agreed but needs to be frequent enough to build strong relationships with the customer teams there.

Qualifications

Required:

• Bachelor’s Degree or equivalent and at least 3 years of hands-on experience in designing, building and operating complex IT environments.

• Knowledge and experience deploying/configuring and maintaining: Active Directory, Group Policy, WSUS, MECM, Windows Desktop deployments and application installations.

• Experience with system and service management in high security domains.

• Azure Fundamentals (AZ-900) or any other equivalent Cloud Certification

• Proficiency in English (spoken and written) is essential for internal collaboration and reporting.

Preferred:

• Experience in system and service administration of complex platforms.

• Systems shell scripting experience (Bash, PowerShell, Python) and Dev Ops suites such as Ansible or equivalent.

• Experience working in broad domains including security, software, networking and service design.

• Experience of service support, with on-call responsibilities.

• Experience with distributed systems and critical production service environments.

• DevOps experience, including continuous configuration automation.

• Azure deployment knowledge including Bicep and Arm templates.

Security Clearance Requirements:

Candidates must be able to meet Microsoft, customer and/or government security screening requirements for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

• Customer or government screening requirements as needed over time.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Responsibilities:

• Carry out routine maintenance and troubleshooting of chiller systems to ensure reliable operation and optimal efficiency.
• Deliver professional customer support by responding promptly to client queries and issues related to chiller operations and maintenance.
• Diagnose and rectify mechanical, electrical, and control system faults with effective corrective actions.
• Advise and educate clients on proper operating and maintenance practices to extend equipment lifespan.
• Prepare clear and detailed service reports, including work performed, findings, and improvement recommendations.
• Perform commissioning for new chiller installations, ensuring systems are correctly installed and operate according to specifications.
• Coordinate with clients, agents, and contractors to verify system performance and compliance with technical requirements.
• Build strong working relationships with contractors to promote teamwork and effective problem-solving.
• Share technical knowledge with contractors to enhance processes and overall service quality.
• Comply strictly with workplace safety regulations and procedures during all service activities.
• Conduct safety briefings to ensure all parties are aware of and adhere to safety responsibilities.
• Operate in various site environments, including outdoor and plant room settings.
• Perform field-based duties with regular travel to customer locations.
• Provide standby support and respond to chiller breakdowns when assigned.

Qualifications:

• Diploma or higher qualification in Engineering, preferably in Electrical or Mechanical disciplines.
• 3–5 years of hands-on experience in chiller maintenance, commissioning, or related HVAC roles.
• Certified in Building Construction Supervisors Safety Courses or equivalent safety training.
• Strong technical expertise in chiller systems, HVAC fundamentals, and electrical control systems.
• Demonstrated problem-solving ability with strong attention to detail.
• Effective communication and interpersonal skills to work well with clients and internal teams.
• Capable of working independently while managing time and priorities efficiently.
• Consistently meet maintenance schedules and ensure all tasks are completed on time.
• Proven ability to accurately diagnose and repair chiller system faults through systematic assessments.
• Maintain a high level of professionalism and technical competence in all customer engagements.
• Communicate clearly and promptly with customers on service progress, timelines, and updates.
• Provide clear explanations of work performed and practical recommendations for future maintenance.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No: 20C0270

EA Personnel: Nyon Hock Sen (Aden)

EA Personnel Reg No: R24124070

What you will do:

As Associate Service Sales Engineer, you will be supporting the sale of Labour & Materials (L&M) labour hours, travel, and materials for service tasks, and the sale/administration of Planned Service Agreements (PSA) for uptime.

Gain exposure to digitalization and retrofit opportunities while working under supervision to help generate quotes, manage opportunities, and engage customers.

How You Will Do It:

A.    Primary Responsibilities (L&M & PSA Focus)

• L&M sales:

Assist in pricing and selling Labour & Materials for field service tasks, including labour hours, labour rates, travel charges, and materials used. Ensure quotes reflect accurate scoping and margin targets, with engineering support as needed.

• Quote preparation:

Prepare clear L&M quotations with defined labour, travel, and materials elements; use standard templates and guidance to ensure consistency.

• PSA sales

Support the promotion and administration of PSA (Planned Service Agreements) for uptime, including quoting, basic proposal development, and coordination with operations and teams.

• Attaching L&M/PSA:

Work with teams to identify opportunities to include L&M on service jobs or to offer PSA alongside existing services; support strategies to improve attach rates.

• Customer data collection:

Gather site and equipment data, maintenance history, and usage information to tailor L&M quotes and PSA scopes; maintain accurate records in the CRM.

• CRM & documentation:

Keep opportunities, quotes, and related documents up to date in the CRM; ensure accuracy and compliance of commercial paperwork.

B.   Secondary Responsibilities (Digitalization & Retrofit)

• Digitalization support: Assist in promoting digital service offerings (monitoring platforms, connectivity) by collecting customer data and supporting value-based proposals as directed.
• Retrofit support: Aid in identifying retrofit/upgrade opportunities; coordinate with field/engineering teams for initial scoping and proposal preparation.

C.   Operational & Support Responsibilities

• Quotation support: Prepare quotes, pricing inquiries, and basic technical proposals under supervision; ensure timely, accurate documentation.
• Customer engagement: Assist in proactive communication before, during, and after quotes; follow up on AR, PO, TOC, and other commercial documents.
• Cross-functional collaboration: Support regional offices and coordinate with Operations, Procurement, and Engineering to fulfill customer needs; assist with market surveys and competitive analysis as required.
• Documentation & delivery: Ensure electronic documentation is complete and compliant; support timely parts delivery and service execution planning

D.   Key Performance Indicators (KPIs)

• L&M quotes won and L&M attach rate (percentage of opportunities converting to L&M quotes/sales).
• PSA revenue, gross margin, and renewal activity (as applicable).
• L&M/PSA pipeline growth and conversion rate.
• On-time service delivery and adherence to project timelines.
• Margin achievement on L&M and PSA engagements.
• Customer satisfaction and retention metrics.

E.    Relationships

• Internal: Sales, Operations, Admin, Procurement, Engineering, Regional Offices.
• External: Customers, Vendors, Contractors, Service Partners.

What We Look For:

• Diploma or Degree in Engineering (Mechanical, Electrical, Industrial, or related) or equivalent.
• 1–3 years of relevant experience in service sales, maintenance, or related field;
• experience with L&M stand-alone quotes or service work is a plus.
• Exposure to industrial sectors (manufacturing, oil & gas, heavy equipment) is beneficial.
• Familiarity with digital service platforms is advantageous.

Skills & Competencies:

• Foundational sales aptitude with ability to articulate value-based solutions.
• Customer-centric, detail-oriented, and able to manage multiple tasks and deadlines.
• Proactive, collaborative, and able to work independently as well as across functions.
• Strong communication and presentation skills;
• Proficient with CRM and MS Office.
• Quick learner, willing to develop expertise in L&M (Labour & Materials) and PSA.

What we offer:

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy