Total 26 job vacancies by Microsoft Operations Pte Ltd

Overview

This role is accountable for shaping and executing a clear, disciplined, and high‑impact executive internal communications, external social strategy for the Asia President, while executing strong communications operations and President office support to ensure priorities, including customer & partner engagements are delivered with precision.

As a senior individual contributor reporting to the Chief of Staff, this role requires an operator to work closely with the Asia President and Chief of Staff to translate leadership priorities into clear messages, compelling narratives, and operationalizing initiatives across the region.

The role requires strong knowledge of Microsoft organizational structure, internal tools and platforms and a forward thinker who proactively learn and adopt emerging productivity and AI‑enabled capabilities to improve efficiency and impact. This role actively seeks feedback, measure effectiveness, and continuously refine approaches based on insight and data.

Responsibilities

Executive Communications Framework & Operations

• Own end‑to‑end executive communications framework and execution aligned to the Asia President business priorities, executing with disciplined in an evolving environment.
• Translate complex strategies and transformations into clear, compelling communications tailored to diverse audiences across Asia.
• Plan and continuously evolve the Asia President’s communications platform, maintaining a clear, pragmatic leadership voice while navigating ambiguity and a volatile macro environment.
• Partner closely with PR/External Media, Area Executive Communications Leads, and functional teams to ensure integrated, consistent messaging across internal and external channels.
• Stay current with Microsoft internal tools, external social platforms, apply them hands‑on -along with emerging AI‑enabled capabilities - to develop content that expands reach, engagement, and efficiency.
• Develop timely, relevant content aligned with corporate priorities, adapting narratives with an Asia lens and refining in real time based on feedback and sentiment.
• Project manage the end‑to‑end delivery of executive communications and engagement platforms, including town halls and leadership events, covering logistics, run‑of‑show planning, vendor coordination, and day‑to‑day ownership of all operational elements, including POs, invoices, and contracts.
• Define success metrics, monitor engagement outcomes, and use insights to continuously refine plan and execution.

Asia President Office Operations

• Represent the Asia President and work with Corporate, Area and Functional teams to execute initiatives such as CxO Summits, internal awards and GIVE campaigns.
• Actively review and improve workflows, processes and schedules to create efficiency for the Asia President to engage externally. Take a forward‑looking approach, continuously prioritizing, sequencing, and optimizing time against evolving needs.
• Anticipate issues and decision points, proactively identifying risks, trade‑offs, and opportunities well ahead of execution.
• Create and manage a centralized repository for the Asia President, leveraging Microsoft and AI‑enabled tools to deliver content in the most effective format and timing to prepare the for meetings, engagements, and trips.
• Execute with strong attention to detail and rigor, ensuring readiness, accuracy, and follow‑through across the President office deliverables.

Qualifications

• Bachelor’s degree in Business, Communications, Marketing, or a related field.
• 8–10 years of experience in Business Strategy, Operations, Executive Communications with demonstrated strength in operations, project management, and execution.
• Experience managing complex tasks with conflicting timelines and operating in a fast‑paced, matrixed, enterprise technology environment.
• Strong level of judgment, maturity, and organizational agility; ability to influence without authority.
• Proven ability to manage ambiguity in an evolving environment, prioritize effectively, strong attention to detail and deliver with minimal supervision.
• Experience working with senior leaders and executive offices.
• Familiarity with Asia markets and regional dynamics.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Overview

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day. 

Business Group Description:   

Microsoft Cloud Operations + Innovation (CO+I) is the engine that powers Microsoft’s cloud platforms and services that millions of people use every day. With more than 95% of Fortune 500 business on Azure, 180 million using Office 365, and millions using other services – all running on Microsoft's cloud infrastructure – CO+I builds and operates the foundation upon which Microsoft’s mission to empower every person and organization comes to life. 

Job Description:   

We are seeking an expert individual to lead the development, implementation, and monitoring of compliance controls throughout the datacenter lifecycle (build, design, operate). As a Sr. Controls & Compliance Manager, your job will be to assist in the development of innovative and effective compliance controls that mitigate 3rd party red-flags or risks, lead the implementation of those controls during each stage of the datacenter lifecycle, and monitor or audit those controls across CO+I operations, procurement, supply chain, and 3rd parties.  

The ideal candidate should understand the criticality of compliance to Microsoft's success and have experience designing and implementing various compliance controls across large and complex organizations. This individual should be organized, self-motivated, have a strong attention to detail, and robust communication skills to help build and execute initiatives that ensure compliance in a fast-paced and ambiguous organization.

Responsibilities

Key Responsibilities: 

• Develop, implement, and monitor processes and controls to mitigate compliance risks (e.g. bribery and corruption, financial, human rights, privacy, etc.) 
• Conduct periodic onsite assessments to ensure compliance with applicable controls, policies and regulations. 
• Drive the completion of compliance controls. 
• Gain stakeholder alignment through strong storytelling (influencing for impact). 
• Develop clear, high-quality, well-documented processes that exceed industry benchmarks. 
• Create, facilitate and deliver impactful trainings for 3rd parties on controls and compliance obligations. 
• Analyze 3rd party due diligence reports and provide evaluation with appropriate risk mitigations. 
• Act as a trusted advisor and compliance subject matter expert for the organization. 
• Assess for continuous improvement and ensure effectiveness of controls for proactive risk management. 
• Build strong relationships for effective collaboration with stakeholders across the company. 

In addition, this position requires: 

• Ability to work independently in a fast-paced, global environment.  
• Ability to embrace ambiguity and changing business requirements. 
• Ability to speak and present to leadership effectively.  
• Ability to influence operations and engineering teams with control design and implementation. 
• Ability to successfully collaborate, drive clarity, and ensure communication between stakeholders. 

Qualifications

Required Qualifications: 

• Bachelor’s degree in construction management or equivalent. 
• 6+ years of experience in compliance, public accounting, audit, risk or equivalent. 
• 3-5 years of experience in the construction industry (E/P/C). 
• Experience building or managing Anti-Corruption / Anti-Bribery compliance programs or controls. 
• Familiarity with the global anti-corruption laws (e.g. the US Foreign Corrupt Practices Act (FCPA), the UK Bribery Act (UKBA) etc.) 

Preferred: 

• Experience in the datacenter construction industry (E/P/C). 
• Experience working in a large multinational environment. 

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. 

#COICareers 

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Overview

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a Construction EHS Project Manager, you will perform a key role in delivering the core infrastructure and foundation technologies for Microsoft's online services including Bing, Office 365, XBOX, OneDrive, and the Microsoft Azure platform.  Empower Billions!  

The Cloud Operations + Innovation (CO+I) business is critical to delivering on this mission and vision, building and operating Microsoft’s cloud infrastructure, which is growing rapidly in response to unprecedented demand for Microsoft services. CO+I operates one of the largest cloud networks on the planet – comprised of more than 160 Datacenters, 130+ edge sites, 2+ million miles of fiber, and millions of servers and network and storage devices. 

The APAC Environmental, Health, and Safety (EHS) team is seeking a Construction EHS Project Manager with the passion to drive value across complex supplier relationships and demonstrated experience in supplier management. Strong analytical skills, using data to design processes that scale, effective collaboration across internal and external stakeholders, and the drive to continuously improve and achieve business objectives will be critical to success in this role.  The span and complexity of our activities requires advanced knowledge and technical specialization in construction and design safety management to recognize and control risks. 

The Construction EHS Project Manager must be an experienced and recognized technical expert in Construction and Design Safety, to include incorporation of safety into business and project management processes. His/her mission is to assist EHS program safety leads, business line Regional Directors, and Construction Managers with advancing safety programs and culture for both the lease and build portfolios.  This role will be functioning as the person who will be responsible for design, delivery and maintenance of various reports, forums, analysis, etc.    S/he will monitor risks, trends and leading/lagging metrics, then develop reports and management review content that will be used to drive accountability and action.  There will be extensive interaction with a diverse range of business partners, peers and stakeholders inside and outside of the company.  Close liaison will be maintained with stakeholders, the overall APAC EHS Team and the EPC team.

The span and complexity of our activities requires advanced knowledge and technical specialization in construction and design safety management to recognize and control risks. 

Responsibilities

The Construction EHS Project Manager will: 

• Work with leaders, staff and contractors at all levels and in multiple cultures to implement effective solutions. 
• Drive supplier safety performance through safety leadership engagement, collaborative forums, and contractual assurance actions.
• Assist the EHS Construction Managers valuate EHS risks during site selection, design, construction, and commissioning activities and ensure actions are taken to mitigate risks.
• Work with business partners and peer EHS teams to ensure the transition from datacenter delivery to datacenter operations is smooth and risks are adequately mitigated. 
• Drive a standardized and harmonized approach across datacenter activities to maximize efficiency and effectiveness. 
• Present on a regular basis to various leadership teams.
• Interface with local, national and international regulatory agencies on safety issues.
• Interpret safety standards and regulatory requirements to assure compliance and aggressive management of risk.
• Track and report on risk mitigation goals and develop metrics, dashboards and/or scorecards to track/communicate/drive progress. 
• Analyze leading & lagging safety metrics and communicate results to leadership to drive action and accountability.
• Provide training to staff.
• Carry out routine safety program, project, and contractor audits.
• Perform and participate in incident investigations.

Qualifications

Education:

•  A University/Bachelor's degree or equivalent level of education in science, engineering or related Safety/SHE discipline/degree is preferred but equivalent experience and/or certifications can be substituted.

Experience:

•  A minimum of 5 years of progressive experience in Construction and Design Safety is required, with demonstrated knowledge and experience controlling the broad spectrum of safety risks.
• The successful candidate will have a strong record of accomplishment preventing injuries, developing/implementing robust processes and management systems, and in building productive collaborative relationships with internal/external business partners. 
• The successful candidate will be a strong communicator & influencer who is credible, self-assured and highly capable of negotiating successful outcomes with key business leaders…...while at the same time being flexible to different approaches and changing business priorities.  S/he will have strong technical skills and the ability to describe and write complex issues/requirements in a clear and concise manner.  S/he will apply previous learning and ideas to new situations, projects and teams, developing creative solutions to manage risk.  S/he will demonstrate strong business acumen that includes experience working with business partners at various levels and functions.
• Excellent communication and project management skills are required, including the ability to lead teams, produce and maintain timelines, manage multiple commitments and assemble project information into clear, concise written reports.
• This is a highly influential position reporting to the  APAC EHS Sr. Director. The position location is in Singapore and will be a role supporting EHS for construction projects in the APAC region.  
• In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Overview

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Critical Environment Energy Marshall.

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I CE Energy Marshall, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Oversees and assures the overall compliance of Microsoft’s Energy Isolation Program and establish acceptance criteria for authorizing campus Energy Isolation Plan.
• Implements learnings, provides consistency, and drives rigor into Microsoft’s Energy Isolation program and ensures program meets or exceeds company safety policy requirements.
• Utilise local code and standards as the foundation for Microsoft’s Energy Isolation program that is implemented throughout the campus.
• Establish with the Engineering team a centralized Lockout Tag Out (LOTO) procedure with all campus entities and determine if a group or individual LOTO procedure will be required.
• Commencement of energy isolation activities with updates on a continuous basis.
• Liaise with Microsoft construction team where Energy Isolation activities may potentially impact data center core operations.
• Act in coordination with the Engineering team as a subject matter expert in all energy isolation incident investigations in area of responsibility
• Participate in high-risk activity (HRA) planning meetings associated with energy isolation.
• Ensures high-risk SOWs, SOPs and MOPs are reviewed, and all sources of energy are identified.
• Ensure a process is established that verifies qualifications, training, and Personal Protective Equipment (PPE) for personnel performing the work.
• Generate monthly reports highlighting activities and general status of energy isolation program

Qualifications

Required Qualifications:

• Master's Degree in Electrical Engineering, Computer Engineering, or related field AND 3+ year(s) technical engineering experience OR Bachelor's Degree in Electrical Engineering, Computer Engineering, or related field AND 3+ years technical engineering experience OR equivalent experience

Background Check Requirements: 

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: 

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

While not required, we also look for the following Preferred Qualifications:

• Master's Degree in Electrical Engineering, Computer Engineering, or related field AND 5+ years technical engineering experience OR Bachelor's Degree in Electrical Engineering, Computer Engineering, or related field AND 5+ years technical engineering experience OR equivalent experience.
• Experience in critical environment and industry standards and practices
• Ability to effectively communicate complex technical solutions and concepts to engineers and non-engineers
• Ability to interpret line drawings and system redundancies to ensure design of LOTO systems is 100% effective and in compliance with Microsoft standards
• Experience in the Control of Hazardous Energy in complex mission critical infrastructure
• Experience with the operation and maintenance of building MEP systems. (Power distribution, lighting, grounding, fire alarm, security, life safety, controls systems and sprinkler systems)
• Understanding of electrical theory and practical application via your maintenance & operation of critical electrical equipment. (Paralleling switchgear, redundant UPS systems, DC battery strings, multi-source electrical utility switchgear, standby diesel generators, etc.)
• Knowledge of construction techniques, terminology, and documentation (blueprints, electrical one-lines, construction drawings etc.)
• Practical experience with building management systems and automation, controls & frameworks.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Overview

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a Sourcing and Contract Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. 

Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Lead end to end supplier identification, qualification, tendering, and contracting for all data centre operational services, equipment, and materials — including IT cabling labour and materials, as well as broader IT, mechanical, and electrical systems. 

• Review and manage maintenance, upgrade and project contracts to ensure compliance, alignment with operational goals, and identification of risk or improvement areas. 

• Conduct cost benchmarking and financial analysis across service agreements to optimize spend and support strategic sourcing decisions. 

• Collaborate with cross-functional stakeholders to identify operational efficiencies, streamline processes, and drive continuous improvement initiatives 

• Oversee supplier relationship and performance management, fostering strategic partnerships and ensuring service levels through KPIs and scorecards 

• Provide thought leadership and subject matter expertise related to financial controllership (accuracy, forecasting & compliance) of datacenter financials.  

• Manage the financial and commercial aspects of site contracts including related PO and invoice reviews.  

• Prepare quarterly spend management review materials at datacenter site  

• Assist with tracking of datacenter Maintenance and Repair activities 

• Evaluate cost savings opportunities and implement strategic projects to realize savings 

• Identify and implement efficiency opportunities across technical systems, operational workflows, and resource deployment to enhance performance, reduce costs, and support scalable data center operations. 

• Leverage local subject matter expert's tribal knowledge, spread adoption of best practices 

• Act on opportunities to increase agility, and contribute to workstreams to evolve processes, services, and solutions for Operations and Service Level Agreements for CO+I 

• Coordinate closely with datacenter field operations to foster alignment and partnerships for business success 

Capabilities important to success include: 

• Operational Planning & Project Management: Show structured thinking, planning, and the ability to execute by working through others, influencing without authority, and dealing with ambiguity 

• Exceptional written and Interpersonal skills: Communicate effectively and concisely with stakeholders, senior managers, and leaders about our programs and objectives 

• Customer/Stakeholder Focus: Gather stakeholder impressions of services and programs, integrating this feedback into decision making. Allocate and align resources to optimize the stakeholder and partner experience. 

• Performance Goal and Standards Setting: Develop and communicate to realistic timelines via plans that consider potential obstacles and immediate + long-term consequences 

• Understand datacenter business objectives: Critically review multiple plans and adjust as needed. Proactively communicate and address necessary trade-offs 

• Flexibility and Adaptability: Regularly scan the environment to help anticipate changes that could affect key programs and projects. Effectively changes plans, goals, actions or priorities to respond to changing situations. 

• Team Player: Ability to both contribute strategically to this relatively new team and support strategic decisions once debate is over 

Qualifications

Required Qualifications:  

• Qualification in IT, Engineering, Project Management, or a related field; OR trade certification combined with practical industry experience 

• OR 5+ years industry experience and college course work. 

While not required, we also look for the following Preferred Qualifications: 

• 2+ years experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling). 

• Technical College degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering or related field. 

• Applicable certifications: ASICS/Inventory Control, CompTIA, Microsoft, Network Certifications, PMP, ITIL, CDCP. 

• 2+ years experience with critical environment maintenance and repair cost management  

• 2+ years experience with industry program and project management skills 

• Exposure to Data Centre commissioning and construction 

• 2+ years experience working with collaboration platforms (e.g. SharePoint, MS Teams etc.) 

• 2+ years experience with reporting and data analysis systems & platforms (e.g. PowerBI)  

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Overview

We are the FastTrack Team, a diverse group of passionate technology professionals driven to help our customers derive high value from their Microsoft investment.  Focused on driving E5 Security and Compliance, Copilot growth and the required security posture at scale with customers, FastTrack plays a primary worldwide role in executing this strategy at scale across our customers and partners while working side by side with multiple Microsoft engineering, data analysis, marketing, sales, support, and operational teams.  We are looking for individuals who are passionate about helping customers adopt AI, Microsoft 365 products, by envisioning, designing, and executing innovative approaches to solve their business challenges, and effectively work side by side with a team of driven technology and business professionals to improve our products. 

As a FastTrack Architect you will engage with the most complex and critical of Microsoft’s customers to ensure their Microsoft 365 deployment is successful. The FTA will capture the customers’ intent and understand their needs a blend them into a plan that is designed to mitigate risk while achieving the fastest deployment and adoption of the M365 services to provide the maximum ROI for the customer. The FTA provides a senior level connection with these complex customers, bringing both technical capabilities as well as project governance and senior level connection with the customer’s leadership teams.

As a FTA, you will work with FTAs, SMEs, account team, partner, support and consulting resources to help customers in their AI & security journey, educate them at a technical level, demonstrate, and prove our solutions, and drive value in all engagements. Being part of this team will allow you to maintain and develop your deep technical expertise across Microsoft and non-Microsoft (compete) AI, Security and other cloud-based technologies. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Proven ability to engage clients, understand their needs, and map them into M365 Copilot and M365 E5 products and drive intent, technical deployment and adoption. Understand the customer segment, apply competitive analysis and market insights, that drive key business outcomes. Strong presentation, demonstration, and communication skills. 
• Deliver business value through direct CXO-level interactions.
• Comfortable and experienced in pre-sales, project envisioning, planning, development, deployment, and management.
• Proven track record of change management and stakeholder and escalation management.
• Prepare for, attend, and present customer details in regional Customer Review Meetings.
• Experience with technical enablement and adoption using Microsoft 365 products, covering both Copilot and E5 Security. Awareness of compete products.
• Experience with Security, Governance best practices.
• Experience with cloud and hybrid, or on premises infrastructures, architecture designs, industry standards, and/or technology management.
• Certification in relevant AI, Security technologies or disciplines.

Qualifications

Required Qualifications:

• Bachelor's Degree in Computer Science, Engineering, Supply Chain, or related field AND 4+ years experience in technical program/product management, coding, software development/delivery work OR equivalent experience.
• 3+ years of customer-facing experience.
• Hands-on experience in M365 product platform (Copilot, Modern Work, Security & Compliance), technical enablement, solution design, product demonstration and proof of concept, deployment and adoption.

Other Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Overview

At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team—one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry’s most significant investments. Leveraging the power of AI, Security and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation.      

SME&C is more than a sales organization—it’s a culture of innovation, opportunity, and inclusivity. Here, you’ll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do. If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business.   

The Global Strategy & Operations (GS&O) team plays an essential role in translating Microsoft’s Commercial Strategy to a local execution plan and driving operational excellence to achieve the greatest results possible. Our team drives cross-Region, cross-Area and cross-Subsidiary insight and execution excellence, bringing strategy and priorities to life by accelerating the pace of transformation and enabling Microsoft to deliver business impact at scale.    

As the Activation GTM Lead for SMB Security in ASIA, you will accelerate revenue growth, boost field agility, and deliver results with our partners, sellers and marketing.  Through deepening your partnership with key stakeholders across ASIA, sales teams, partner teams, Security go to market teams, and marketing functions, you will help support an impactful One-Microsoft approach. You will focus on driving alignment across processes and tools, leading with a cross-solution approach to optimize partner impact, sales pipelines, ensuring effective communication and flawless execution whilst leveraging insights to drive data-driven decision-making. This position plays a vital role in driving scale customer adoption by leveraging comprehensive expertise in solution domain, ensuring product integrity, and fostering collaboration with key teams.    

We’re looking for a highly driven, motivated marketing or sales individual to join our Go-to-Market (GTM) team. This role requires someone who acts as a thought leader, tracks success criteria and performance metrics, works with emergent technology, creates alignment and action across teams, removes roadblocks, and simplifies complex concepts. Opportunity will allow you to accelerate your career growth, develop deep business acumen, and hone your leadership skills further.  

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.   

Responsibilities

• You will be the primary product and technical advocate, evangelizing across products within the Product Manager-owned portfolio and across the business as well as leverage product and/or technical subject matter expertise as well as industry, market and competitive knowledge to develop competitive strategy, position the value proposition and tailor messaging to both internal and external audiences.   

• You will develop and execute business strategy and tracks the efficacy of plans across the business to drive sustainable growth within and beyond the boundaries of the fiscal year as well as accept accountability for revenue, scorecard metrics, and key performance indicators (KPIs) for the business and identify strategic priorities and drives alignment across the business to enable the team/stakeholders to deliver against priorities.   

• You will lead definition and orchestration of strategic go-to-market (GTM) plans across the business and develop plans inclusive of marketing, field, customer success, and partner functions that support a One Microsoft approach to overall business strategy + execution.  Guide the development and execution of key programs that address customer, market & partner requirements to deliver impact.   

• You will ensure regional segment field communities have the leadership and enablement needed to run the business locally and serve as the primary orchestrator between the corporate and the field. Ensure field and corporate leadership are aligned on business results and actions to take.   

• You will drive regional segment leadership through revealing and pursuing long-range, white-space growth opportunities and investment plans, as well cross-referencing opportunities or best practices within the global market that could expand to maximize performance across the business.   

• You will drive a pipeline of feedback from sales / customer / partner. Leverage regional competitive knowledge to develop business cases and land services with customers as well as provide authorization for investments and drives to ultimately customer success.   

• You will exemplify Microsoft Values, Culture, Leadership Principles and create clarity by creating a shared understanding and building a clear course of action.   

Qualifications

Required Qualifications:  

• Extensive marketing strategy, business planning, sales enablement, business development, technical pre-sales or related work experience OR equivalent experience  

• Bachelor's Degree in Business, Marketing, Computer Science, or related field OR equivalent experience  

• Significant experience of SMB Market, ideally within the ASIA region 

• Must have significant partner experience within the SMB Market 

• Experience within the Security Product marketing area  

Preferred Qualifications:  

• Proven experience of managing and expanding a product/solution portfolio and driving demand generation and pipeline acceleration within a complex (e.g., multinational or matrixed) organization OR equivalent experience  

• Go to Market (GTM) experience within the Security, Compliance and Identity areas  

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Overview

We are seeking a highly motivated, passionate, and customer centric Customer Experience Program Manager to join the Office of the CTO. This is a hands on, customer facing, technical role that requires deep expertise in AI and Machine Learning, specifically leveraging Python for end-to-end solution design, development, and deployment. Experience with JavaScript and/or .NET and Agent development frameworks like Microsoft Agent Framework, LangChain, LangGraph is strongly preferred.

You'll collaborate closely with enterprise customers to solve critical business challenges by leveraging Azure's cutting edge AI capabilities, design and build AI solutions, implement robust data pipelines including Azure OpenAI, Azure ML, and other Large/Small Language Model (LLM/SLM) platforms. 

Our diverse, inclusive, and mission-driven team prioritizes innovation, collaboration, and continuous learning, focused on solving complex, real-world business challenges for enterprise customers.

Culture and Values:

At Microsoft, our mission is to empower every individual and organization on the planet to achieve more. We embrace a growth mindset, champion innovation, and value collaboration. Respect, integrity, accountability, and inclusiveness are foundational to our culture, and we seek professionals who align with and further these core values.

Responsibilities

• Lead hands-on design and development efforts primarily using Python, building robust, scalable, and customer-focused AI/ML solutions.
• Engage directly with key enterprise customers to strategize, architect and implement AI driven, Agentic AI solutions leveraging Azure AI services including Azure OpenAI, Azure ML.
• Translate complex requirements into practical, well architected technical solutions and develop rapid prototypes, involving data ingestion, validation, processing, and model deployment using Azure platform components.
• Build, customize, and optimize AI models, AI Agents and related components for customer specific use cases.
• Proactively explore diverse datasets to engineer novel features and signals that significantly enhance ML performance.
• Participate actively in various phase of the model lifecycle from conceptualization, training, fine tuning, validation, and deployment, to continuous monitoring and improvement.

Qualifications

Required Qualifications

• Master’s degree (or higher), preferably with a specialization in Machine Learning, Data Science, or AI.
• Minimum 10+ years architecting solutions and building software with experience in AI Based Solutions.
• Mandatory hands-on experience in Python development, with extensive practical experience building and deploying production-grade AI solutions.
• Proven track record of successful delivery of cloud-native AI projects, ideally on the Azure platform.
• Demonstrated expertise in deep-learning and Agentic AI frameworks (Microsoft Agent Framework, LangChain, LangGraph etc.) and model optimization.

Preferred Qualifications

• Additional, hands-on software development experience in JavaScript and/or .NET, providing full-stack solution design capability.
• Deep understanding and practical experience with Azure OpenAI (e.g., ChatGPT), Azure ML, and AI Agent development frameworks.
• Expertise in implementing automated deployments using Azure DevOps, GitHub (CI/CD pipelines) and comprehensive understanding of MLOps practices.
• Excellent communication skills (written and verbal) with the ability to articulate complex technical solutions clearly to diverse audiences, including senior executives.
• Strong analytical and problem-solving skills, with a passion for customer empathy and user-centric solution design. 

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Overview

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Microsoft Asia is one of the 3 regions of Microsoft Commercial Business and covers 6 Areas: ANZ, India, Greater China Region, Japan, ASEAN, and Korea. All 6 areas of Asia have been a key enabler of the market IT growth through solid partnership with Governments, Enterprise, Small and Medium Corporates, as well as IT partners and consumer partners of the region.

Microsoft Finance is a truly global finance team, and you will be part of the WW Financial Controller Community, representing Asia to make each other great and build on each other.

The Asia MCAPS P&L Controller (Blueprint | Headcount) primarily oversees management of all finance processes related to Heacount for the Asia Region MCAPS organization, partnering closely with the Sales Excellence & Operations team landing and management of the regional Blueprint. This role oversees the budget, forecast, and closing processes for the entire Asia Headcount, as well as the relationship management with related teams, including HR. This role is vital member of Asia Regional Financial Controlling team and meaningfully participates in financial controller rhythms. Through partnership and collaboration with WW, Regional and Area teams in optimizing the Headcount management and deployment.

You must have a growth mindset, act as an entrepreneur that drives business impact, and continuously learn and innovate. You have the capability to actively contribute and build strong collaboration within diverse and virtual teams. You are action oriented and able to build and deliver strong results through others beyond the team as well. 

Responsibilities

People:

• The Asia MCAPS P&L Controller (Blueprint | Headcount) is an experienced professional within the Asia Finance community and is expected to contribute to the thought leadership of the community.
• In charge of all financial processes related to the Asia MCAPS organization Headcount
• Key point of contact and responsible for landing Headcount process and insights in the Area and Asia

Partnership:

• Trusted advisor of the Area leadership team and Asia Finance Controllership community. Collaborate with Area, Regional and Corporate stakeholders
• Responsible for ensuring that all parties deliver maximum value to the business and are continually improving operational effectiveness.
• Oversees the budgeting, forecasting, actual, variance and trend analysis for Headcount, ensuring insightful commentary provided to area leadership team and offering solutions in headcount ramp optimization.

Prioritization:

• The Controller manages the Headcount in line with quarterly financial accountability as well as the overall Blueprint, delivering insights on HC tracking vs expectations
• Work closely with Asia Regional Sales Excellence and Operations, HR and the broader Regional FC team to provide Quarterly business review and actional insights.
• Provide the required insight for quarterly SOX controls, in particular Headcount Trends.
• Own accuracy of Headcount forecast projections.
• Month close, forecast, analysis & planning. Key indicators of success
• Own accuracy of Headcount forecast projections.
• Other Headcount-related insights
• Finance Compliance results (SOX) with direct relation to the role
• Standardization and simplification of processes • Strong community lead between WW, Regional and Area teams
• Sufficient and accurate SOX Controls.

Qualifications

Required Qualifications:

• Bachelor's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 6+ years experience in financial analysis, accounting, controllership or finance, or related field OR Master's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 4+ years experience in financial analysis, accounting, controllership or finance, or related field OR equivalent experience
• 3+ year's experience in multinationals with multi-product/multi-segment finance roles.

Preferred Qualifications (PQs) 

• 5+ year(s) work experience in matrix-based organization.
• Certified Practicing Accountant (CPA) or Chartered Accountants (CA) or equivalent certification.

Analytical

• Deep analytical and reporting capabilities which include leveraging internal Microsoft tools, reporting cubes, BI tools and other financial systems
• Passion to solve problems, working at multiple altitudes, from strategic and high-level framing to detailed analysis

Cross-Group Collaboration

• Leadership skills, proactively driving and delivering high-impact results through both individual and v-team effort
• Partnering capabilities, influencing others without direct authority and appropriately pushing back when required
• Ability to influence, establish credibility, trust and partnership at all levels of the organization.
• Presentation of results to senior management on a regular basis

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Overview

The Global Employee Relations (GER) team was established in 2020, and operates globally with the following Mission Statement: 

• Swiftly respond to, investigate, and help address employee concerns to foster an inclusive work environment where all employees feel heard, respected, and supported.  
• Be a trusted, collaborative partner who helps employees and partners navigate sensitive workplace issues.   
• Remain committed to continuous learning and leverage technology to empower the business with meaningful data insights that inform policies, principles, and practices. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

Responsibilities

Educating and Guiding Through Expertise 

• Seeks to understand the nature of the conflict for issues and what may be potential solutions for conflict resolution while maintaining appropriate levels of confidentiality. Collaborates with colleagues and/or management as deemed appropriate or needed.
• Serves as a subject matter expert on Employee Relations (ER)-related topics both within teams and for other teams.  Leverages other stakeholder partners to influence policy and decision-making based upon ER best practices and observed trends. 
• Objectively provides guidance through the ER experience by actively engaging with employees and managers on how to navigate work and handle themselves post-investigation and sets appropriate expectations around this. Collaborates with colleagues and/or management as deemed necessary or appropriate.
• Builds a trusted connection with employees at all levels to facilitate exploration of options and next steps in the employee relations process balancing the individual need with organizational context. Recognizes trends in current and past coaching to make recommendations to ER colleagues for future coaching engagements with employees. 

Investigations 

• Assists/partners with internal investigative entities at Microsoft in investigations of serious cases with increasing complexity, visibility, and risk, and implements appropriate remediation in conjunction with a business, region, or geography. May lead the investigations for a business, region, or geography where resources are limited. Ensures appropriate documentation of issues is in place. 
• Concludes an investigation independently recommends appropriate corrective/disciplinary actions or processes, consulting with peers/managers where needed, and influencing acceptance of recommendations by key stakeholders. Anticipates consequences and manages risk proactively in cases with increasing complexity, visibility, and risk.
• Utilizing Human Resources (HR)-related tools and customer relationship management (CRM) platform, tracks and documents findings gathered through interviews and the investigatory process.  
• Contacts and interviews complainants, reported witnesses, and respondents related to policy or culture concerns/violations and incident or threat response with increasing complexity, visibility and risk. 
• Identifies and interprets trends in employee relations issues across business, region, and/or geography. Designs and recommends interventions and solutions. 

Qualifications

Minimum Requirements 

• Bachelor's Degree in Industrial-Organizational Psychology, HR, Business, Industrial Relations, Law, or related field AND 7+ years experience in HR or Employee Relations (ER)-related roles.OR Juris Doctorate or Master's Degree in Industrial-Organizational Psychology, HR, Business, Industrial Relations, Law, or related field AND 4+ years experience in HR or Employee Relations (ER)-related roles.OR equivalent experience.
• Skilled in Employee Relations, Investigations, and possess strong understanding of Labour laws within Asia Region. 

Preferred Requirements 

• Fluency in English and other languages (ideally Japanese and/or Korean), as the role will support multiple markets in Asia.
• Strong stakeholder management, data-driven, clear judgment and problem-solving skills.
• Prior exposure to MNCs and familiar with working in a highly-matrix organisations/ collaborating across diverse teams and cultures. 

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Overview

Design is at the heart of transforming user experiences. We are seeking a versatile UX Architect who thrives in a collaborative environment and enjoys solving complex design challenges. This role offers the opportunity to work on innovative projects that empower customers and drive business value through exceptional user experience design. 

In this role, you will work closely with customers, partners, and internal teams to deliver successful solutions. You will be responsible for mapping a customer’s business problems to scalable and usable applications, ensuring the delivery of high-quality user experiences. This position also involves overseeing project-level UX engineering activities, with a focus on both pre-sales and delivery. 

As a UX Architect, you will engage in meaningful dialogue with business and technology decision-makers, working to develop customer business agility and maximize business value through thoughtful UX design. You will collaborate with developers, UX designers, and business leaders to ensure the user experience strategy aligns with overall project goals and timelines. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As part of this vision, we innovate with a growth mindset and collaborate to realize shared goals. Our values of respect, integrity, and accountability drive our inclusive culture, where everyone can thrive at work and beyond. 

In this role, you will stay up-to-date with the latest trends in user experience design, continuously improving design quality and user engagement.   

Responsibilities

• Facilitates Design Thinking or Envisioning Workshops, guiding teams to brainstorm, ideate, and solve complex design problems collaboratively. 

• Generates ideation solutions for complex products, synthesizing them into concise solutions that improve product designs. 

• Creates clarity for team members, influencing prioritization of product backlog and sprint management. 

• Design seamless, human-centered experiences for applications leveraging Artificial Intelligence, with sensitivity to Human AI Interaction Guidelines and ethical considerations. 

• Develops functional prototypes to meet specific needs, presents them for feedback, and iterates based on feedback. 

• Develops and enables front-end design solutions, technical prototypes, and user interface systems (e.g., controls, animation libraries, utilities). 

• Acts as a liaison between design and engineering, deepening knowledge of engineering fundamentals (e.g., interpreting designs, writing code, working with source control). 

• Collaborates with Engineering teams to ensure successful design implementation and quality assurance. 

• Leads design reviews to ensure code quality and creates specs to document validation efforts. 

• Oversees the versioning of tools and platforms, ensuring their adoption and interoperability across teams. 

• Ensures the use of the latest codebases and design systems, driving consistency and alignment across the team. 

• Communicates proactively with leaders, engineers, and feature teams to ensure effective communication through all design and development stages. 

• Collaborates with cross-disciplinary teams (e.g., creative, program managers, developers, UX research) to define and iterate on new and existing product features. 

• Mentors team members, provides guidance, and influences stakeholders across various disciplines to promote optimal product designs. 

 Key Accountabilities for this Position Include, But Not Limited to  

• Experience estimating, scoping, and writing statements of work that clearly set customer expectations.   

• Experience in leading customer workshops, uncovering opportunities, gathering requirements, and reviewing deliverables.   

• Experience in closely working with Developers using React, JavaScript, TypeScript, CSS, VS Code, GitHub Copilot, Figma and other software development environments.  

• Experience designing AI-powered applications UX design acceleration, Vibe Prototyping, including familiarity with Human AI Interaction Guidelines.

• Experience in designing and prototyping user interfaces within technical constraints while leveraging and maximizing technical features.   

• Experience with all stages of product development - concept, wireframes, design iterations, production and quality assurance.  

Qualifications

• Bachelor’s Degree in Computer Science, Information Technology, Engineering, or a related field, and 10+ years of experience in technology solutions, practice development, architecture, consulting, and/or technology domain (e.g., Security). 

• OR, Master’s Degree in a related field with equivalent experience. 

• Ability to communicate effectively (written and verbal) in English and Mandarin for specific work‑related interactions or documentation, where required. 

• Expertise in Product Design, User Interface, User Experience and Human AI interaction: Specialized knowledge in designing user-centric products and interfaces in the world of AI driven applications. 

• Strong Communication, Observation, and Empathy: Ability to effectively communicate with stakeholders and understand user needs and behaviors. 

• Cross-Cultural Expertise: Experience working in diverse environments, with a strong understanding of different design perspectives. 

• Proficiency in Agile Methodologies: Skilled in agile project management and iterative design processes. 

• Appreciation for Simplicity and Elegance in Design: Influenced by Japanese design principles, focusing on creating relaxed and comfortable user experiences. 

• Ability to work outside Singapore in regions such as China, South Korea, Taiwan, and Australia, with travel and remote work capability as required. 

• 5+ years managing multiple projects. 

• 5+ years of experience leading blended, multidisciplinary teams. 

Preferred Qualifications  

• Experience estimating, scoping, and writing statements of work that clearly set customer expectations. 

• Experience leading customer workshops, uncovering opportunities, gathering requirements, and reviewing deliverables. 

• Experience facilitating Design Thinking or Envisioning Workshops to align design strategies with business objectives. 

• Ability to communicate effectively (written and verbal) in Japanese for specific work‑related interactions or documentation, where required.  

• Experience with all stages of product development - concept, wireframes, design iterations, production and quality assurance.  

• Experience with React, JavaScript, TypeScript, CSS, VS Code, GitHub Copilot, Figma, and other software development environments. 

• Experience designing and prototyping user interfaces within technical constraints. 

• Experience with all stages of product development, including concept, wireframes, design iterations, production, and quality assurance. 

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Overview

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide differentiated customer experience. 

Advocacy & Customer Trust (ACT) delivers connected support experiences for our Unified customers to gain, maintain and sometime rebuild their trust. The Area Engagement Team leads education of our field teams, addresses reactive support challenges for Areas and individual customers and partners closely with our Customer Success teams, underpinned by a robust governance process to improve customer experience across each area. 

As an Area Support Lead (ASL) you will own Crisis Communications for Small, Medium, Enterprise and Channel (SME&C) customers and partners in your region and liaise with our largest customers in this segment, acting as a trusted advisor and partner for your Regional SME&C Leadership (EVP/CVP/AVP/GM).  You’ll be the Commander and Technical Leader during a Service Incident or large scale event, co-ordinating key leaders and decision makers across our Support and Engineering Organisations.  You’ll have executive-facing communication skills to restore confidence, and partner with the customer’s Account Team to prevent recurrences through the Customer Engagement Plan to improve and shape the support experience, acting with urgency to produce the best possible outcomes. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Customer Resolution 

• Required to be on-call during shifts, including after hours and weekends and available to take ownership of escalations to Senior Leaders, liaising between the customer and Senior Leaders across organizations within Microsoft. 
• Acts as a subject matter expert on best practices to support the customer experience. Crafts and executes executive summaries and identifies patterns across customer issues. Creates strategies to resolve reoccurring or highly sensitive issues in partnership with Area, Support and Product Group leadership. 
• Own Service Incident or crisis response and management in the Area (before, during and after) – ensure understanding of Field roles and responsibilities. Accountable for ensuring the Region/Area is trained. 
• Lead strategic projects designed to improve resolution times, customer satisfaction, and support experience. Provides examples and direction to prioritize efforts to prevent and reduce escalations/crises. 

Customer Health 

• Partner with CSU leadership to build and execute plans that improve customer health signals, including reactivity, major incident response plans, proactive recommendations and cloud resiliency.  
• Sponsor key accounts in region in collaboration with Regional CSU leadership, building relationships and trust with our largest accounts and ensuring that their support experience exceeds expectations.  
• Partner with account teams and Area Business Partner through contract renewals and assist in deal shaping, ensuing that customers have the right offerings to ensure their success. 

Collaboration 

• Leverages relationships across Regional CSU, Support and Product Groups to remove roadblocks. Establishes and oversees the development of written protocols to ensure customer issues are resolved. Identifies reoccurring roadblocks across the Area and escalates as needed. 
• Owns escalated issues and manages Area/Region escalated customer crises to identify and remove barriers. Ensures existing processes are not a blocker to customer issue resolution and influences the direction of process improvement efforts with a global perspective. Acts as an expert and provides guidance to Support Escalation team members on how to handle moderate to highly complex cases. 
• Support Area and regional leadership and collaborate with the Area Business Partner (ABP) to identify systematic issues and leads process improvement efforts to ensure continuous improvement. Recommend process improvements and support the feedback forums with identified actions. 

Communication 

• Identifies and builds strategic relationships with internal teams, partners, and communications with senior and executive leadership to resolve issues that are complex in scope. 
• Leverages precision questioning techniques to understand the pain points of the customer experience during Crisis and then proactively addresses the People/Process/Technology blockers identified. 
• Customer engagement – both reactive (emergency) and proactive (sponsorship). Confidence calls after outage. Involved in service incident (SI) aka outage Crisis and non-outage crisis for specific, strategic customers 

Qualifications

• 11+ years technology industry, customer service, or related experience 
• OR Bachelor's Degree in technology, business, or related field AND 6+ years technology industry, customer service, or related experience 
• OR Master's Degree in technology, business, or related field AND 4+ years technology industry, customer service, or related experience 
• OR equivalent experience. 
• Crisis Management and C-Suite proven communication capabilities 
• Cloud Technology Certification (Azure Fundamentals. M365 Fundamentals). 

Additional or Preferred Qualifications 

• 16+ years technology industry, customer service, or related experience 
• OR Bachelor's Degree in technology, business, or related field AND 9+ years technology industry, customer service, or related experience 
• OR Master's Degree in technology, business, or related field AND 8+ years technology industry, customer service, or related experience 
• OR equivalent experience. 
• Project management experience. 
• Experience working with Microsoft products and services.  
• Knowledge and understanding of Unified Deal Construction and Support a plus 

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Overview

Come build community, explore your passions and do your best work at Microsoft. This opportunity will allow you to bring your aspirations, talent, potential - and excitement for the journey ahead. 

Microsoft Research Asia (MSRA) is now poised to extend roles into Singapore and looking for candidates in Foundation Model innovations (LLM, vision, multi-modality, etc.), Deep Learning and Reinforcement Learning Foundation, Industrial AI application (e.g., AI for Healthcare, Embodied AI and Robotics, etc.).  

As Researcher, you will conduct research and leads research collaborations that yield new insights, theories, analyses, data, algorithms, and/or prototypes that advance the state-of-the-art of computer science and engineering, as well as general scientific knowledge. Formulates research problems in an area of study and initiates the design, development, execution, and implementation of a research agenda to further academic knowledge and close identified gaps. Provides expertise to product or business groups and may create long-term business opportunities through research outcomes, but not responsible for addressing immediate product needs or demonstrating a clear path to product. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.  

Responsibilities

• Collaborates with product and business groups to provide expertise and technology, participates in technology transfer, files patents, authors white papers, and develops tools/services for internal use. May publish research. 
• Bridges the gap between researchers and development teams, bringing new technology and approaches into production to solve immediate product needs. Identifies and applies research-backed solutions to positively impact Microsoft products or services. 
• Gains expertise in specific research subareas and broad research fields, applies advanced concepts to product needs, and consults with engineers and product teams. Researches tools and methods to improve product quality, performance, or efficiency. 
• Reviews and prepares data for analysis, ensuring quality and technical constraints are met. Develops usable datasets for modeling, adapts cleaned data for machine learning, and designs ETL pipelines. Collaborates to apply state-of-the-art algorithms to business problems and uses statistical tools to evaluate machine learning models. 
• Supports the application and deployment of machine learning algorithms, seeks information to improve models, and helps create, apply, and verify models through iterations. Assists with experiments and sets up monitoring to track production models. 
• Documents work in progress, experimentation results, and plans to ensure processes are captured, participates in creating informal documentation, shares findings to promote innovation, and follows ethics and privacy policies when executing research processes or collecting data. 

Qualifications

Required Qualifications  

• Master's Degree (or currently pursuing degree) in relevant field AND 1+ year(s) related research experience OR equivalent experience.  

Preferred Qualifications  

• Doctorate in relevant field OR equivalent experience.
• Experience in publishing academic papers as a lead author or essential contributor.
• Experience in participating in a top conference in relevant research domain. 

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Overview

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide differentiated customer experience. 

Advocacy & Customer Trust (ACT) delivers connected support experiences for our Unified customers to gain, maintain and sometime rebuild their trust. The Area Engagement Team leads education of our field teams, addresses reactive support challenges for Areas and individual customers and partners closely with our Customer Success teams, underpinned by a robust governance process to improve customer experience across each area. 

The Area Business Partner (ABP) drives a security-first, customer-obsessed support experience by strengthening field readiness, leading critical customer engagements, and partnering across Customer Service & Support (CSS), the Customer Success Unit (CSU) and Engineering to protect and grow revenue. This role owns execution of key programs, including Renewal Assist, translates support strategy into Area/OU operating plans, and improves customer health and resiliency for our customers.  

This position is specifically aligned with our Small, Medium, Enterprise and Channel (SME&C) customers and partners and will support this segment in one of three regions (Americas, EMEA or APAC). This role will work in close partnership with a similarly aligned Area Support Lead (ASL), a role that is focused on Crisis Prevention and Management.  

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Own field engagement and readiness: Educate CSU and field teams on how to proactively and reactively engage CSS, including escalation paths; educate field teams on strategic initiatives, AI adoption and relevant business results; run an always-on training cadence; publish and maintain Area plans to address top support concerns and improve readiness over time. 
• Lead Renewal Assist program execution: Ensure timely triage and renewal-win planning, engage the right resources, partner with account teams through renewal dates and assist in deal shaping, ensuing that customers have the right offerings to ensure their success. 
• Lead customer engagements and escalation management: Lead confidence calls and executive-level engagements; coordinate CSS, engineering and CE&S resources to ensure escalated issues are resolved; act as the voice of the field on support offering effectiveness and contract right-sizing. 
• Improve customer health and resiliency: Partner with CSU leadership to build and execute plans that improve customer health signals, including reactivity, major incident response plans, proactivity and resiliency; drive measurable improvements and share best practices. 
• Get Healthy Plans: Own and orchestrate segment/customer/partner plans, partnering with CSS stakeholders to ensure correct actions are identified and implemented; know the systemic issues within the Area and plan appropriate repair items in line with CSS ongoing or planned initiatives. 

Qualifications

Required Qualifications: 

• Bachelor’s Degree in Business, Operations, Finance or related field AND 8+ years work experience in program management, process management, process improvement OR equivalent experience 
• 7+ years of experience in customer success and/or customer support, business operations, change management and project management. 
• Executive maturity, organizational agility and strong impact and influence competencies, with experience working on global teams. 
• Ability to work effectively across groups (business and functions) in a fast-paced work environment, influencing without authority and driving work through others. 

Additional or Preferred Qualifications: 

• Masters Degree in Business, Operations, Finance or related field AND 8+ years work experience in program management, process management, process improvement OR equivalent experience 
• Experience working with Microsoft Partners, specifically in support, offerings or other strategic roles.  

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Overview

Microsoft Industry Solutions Delivery is a global organization hosting over 6,000 strategic sellers, industry and security experts, elite engineers, world-class data scientists and architects, consultants, and delivery specialists. Together with our partners, we help Microsoft’s most strategic customers worldwide address complex challenges and deliver comprehensive, industry-specific solutions.

Our organization is at the forefront of innovation, driving value across customers’ digital and AI-first transformation journeys through repeatable and customized solutions powered by Microsoft AI solution. We take pride in embodying Microsoft’s mission of empowerment, promoting a growth mindset, inspiring excellence, and fostering an inclusive culture where everyone can bring their authentic selves.

We are seeking an experienced Sr Consultant – AI Business Solutions with deep expertise across Dynamics 365, Copilot, Copilot Studio, M365 Copilot, Power Platform, and Agentic AI solutions. This role bridges strategy and hands-on engineering, requiring the ability to go deep technically on designing, building, and coding advanced AI-powered and low-code/no-code solutions, while acting as a trusted advisor to enterprise and public sector customers.

The ideal candidate combines strong Dynamics 365 foundations with advanced AI solution delivery skills, including custom AI agents, orchestration, and extensibility across Microsoft’s AI and Power Platform ecosystem.

You’ll be at the forefront of AI-first consulting, shaping how Copilot, Agentic AI, and Dynamics 365 solutions are delivered at scale for some of Microsoft’s most strategic customers. This role offers the opportunity to combine deep technical engineering with strategic influence, while helping customers realize tangible business outcomes through AI-powered transformation.

Responsibilities

· Lead strategic Dynamics 365, Copilot, and AI-focused engagements, advising clients on best practices for productivity, security, compliance, and AI adoption.

· Design and deliver end-to-end solutions across the Dynamics 365 CE and Power Platform with a good understanding of the overall Microsoft stack including basic Dynamics 365 Finance and Operations, Azure and Microsoft 365.

· Build, and implement Microsoft Copilot and Copilot Studio solutions, including:

o Custom copilots and conversational experiences

o Plugin and connector-based integrations

o Grounding copilots with enterprise data and knowledge sources

· Design and implement Agentic AI solutions, including:

o Multi-agent architectures and orchestration patterns

o Custom AI agents with reasoning, memory, and tool-use capabilities

o Integration of agents with business processes and systems

· Go deep into hands-on development, including:

o Extending Copilot and Power Platform with custom APIs, services, and Azure components

· Deliver low-code / no-code solutions using Power Platform, including Power Apps, Power Automate, Dataverse, and Power Pages, while ensuring enterprise-grade security and governance.

· Lead customer envisioning workshops, support architecture design sessions, and technical deep dives covering Dynamics 365, Copilot, and AI transformation roadmaps.

· Provide technical leadership across project delivery, ensuring solution quality, security-by-design, and alignment with customer objectives.

· Mentor and coach consultants and engineers, raising capability across Dynamics 365, Power Platform, Copilot, and Agentic AI.

Qualifications

· 11+ years of experience in technology consulting with deep expertise across Microsoft enterprise platforms.

· Proven leadership delivering complex Dynamics 365 solutions, including Customer Engagement (Sales, Customer Service, Field Service, Marketing) and/or Finance & Operations, spanning solution architecture, extension, integration, and lifecycle ownership.

· Demonstrated experience leading Microsoft CCaaS (Contact Center as a Service) transformations, including Dynamics 365 Customer Service, Omnichannel, Digital Messaging, voice integrations, and large-scale contact centre modernisation programs.

· Deep expertise in identity and access management, including Entra ID (Azure AD), role-based security models, Conditional Access, MFA, and enterprise security patterns.

· Experience with Conversational AI and GenAI use cases (NLU, dialog design, summarization, knowledge retrieval)

· Integration experience using REST APIs, and enterprise connectors

· Familiarity with Azure fundamentals and AI services is preferred

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.