Total 1,606 human resources job vacancies

Job Overview

We are seeking an experienced Deskside Operations Lead to oversee end-user computing and workplace technology support services within a large-scale enterprise environment.

This role will be responsible for managing daily deskside operations, ensuring service excellence, driving operational improvements, and leading the delivery of desktop engineering and end-user support services. The successful candidate will serve as the primary operational lead for workplace technology support, ensuring service availability, user satisfaction, and compliance with established service levels.

The ideal candidate should possess strong experience in desktop support operations, endpoint technologies, service management, and enterprise IT environments, along with excellent leadership, stakeholder management, and problem-solving capabilities.

Key Responsibilities

Operations Management & Service Delivery

• Oversee daily deskside support operations and ensure timely resolution of incidents and service requests.
• Lead the delivery of end-user computing services across desktops, laptops, mobile devices, printers, and workplace technologies.
• Monitor service performance and ensure compliance with service level agreements (SLAs) and operational targets.
• Manage operational priorities, resource allocation, workload distribution, and service escalations.
• Drive continuous service improvement initiatives to enhance operational efficiency and user experience.

Technical Leadership & Escalation Management

• Serve as the primary escalation point for complex technical and operational issues.
• Provide technical guidance and support to desktop engineers and support teams.
• Coordinate troubleshooting efforts across infrastructure, network, application, and vendor support teams.
• Conduct root cause analysis and implement preventive measures to reduce recurring incidents.
• Support major incident management and operational recovery activities.

End User Computing & Workplace Technology

• Oversee support for Windows-based workplace environments and endpoint technologies.
• Manage endpoint lifecycle activities including deployment, refresh, replacement, and retirement.
• Support software deployment, patch management, operating system upgrades, and endpoint compliance activities.
• Ensure workplace technologies remain secure, stable, and aligned with organizational standards.
• Support meeting room technologies, collaboration platforms, and workplace productivity tools where required.

Stakeholder & Vendor Management

• Build strong relationships with business stakeholders and end users to ensure service satisfaction.
• Act as the key operational liaison between business units and technology teams.
• Coordinate with external vendors and service providers to ensure effective support delivery.
• Participate in service review meetings and provide recommendations for operational improvements.
• Communicate operational status, risks, issues, and improvement plans to management and stakeholders.

Governance, Reporting & Continuous Improvement

• Track operational metrics, service trends, and performance indicators.
• Prepare regular reports on service delivery, incident trends, and operational performance.
• Support IT governance, audit, compliance, and risk management activities.
• Maintain operational procedures, technical documentation, and knowledge repositories.
• Drive process standardization, automation, and service optimization initiatives.

Project & Change Support

• Support workplace technology projects, upgrades, and transformation initiatives.
• Participate in change management, testing, deployment, and implementation activities.
• Ensure smooth transition of new services into operational support.
• Collaborate with project teams to ensure operational readiness and successful service adoption.

Requirements

Experience & Qualifications

• Diploma or Degree in Information Technology, Computer Science, Engineering, or a related discipline.
• Minimum 5 years of experience in desktop support, deskside services, end-user computing, or workplace technology environments.
• Minimum 2 years of experience leading operations, service delivery, or technical support functions.
• Proven experience managing service delivery within enterprise IT environments.

Technical Skills

• Strong knowledge of Windows operating systems and enterprise desktop environments.
• Experience supporting Microsoft 365, Active Directory, Group Policy, and endpoint technologies.
• Familiarity with endpoint management platforms such as Intune, SCCM, MECM, or equivalent solutions.
• Experience with software deployment, patch management, desktop imaging, and device lifecycle management.
• Knowledge of ITSM tools such as ServiceNow, Remedy, Jira Service Management, or similar platforms.
• Understanding of IT infrastructure, networking, and workplace technologies.

Preferred Skills

• ITIL Foundation certification or equivalent service management experience.
• Experience supporting large-scale enterprise environments with high user volumes.
• Knowledge of automation, scripting, or process improvement initiatives.
• Exposure to workplace modernization, endpoint security, and digital workplace technologies.

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

About the role

You will be a key technology partner to customers in the Defence sector, working closely with the Solution Architect, Project Manager and Technical Lead as part of a development team to develop, test and deploy system/network infrastructure as part of an overall project implementation. We are looking for a candidate with a can-do attitude, strong sense of ownership and desire to succeed in a role with significant growth opportunities in Singapore and regionally.

Key responsibilities

• Conduct market research to identify selling possibilities and evaluate customer needs

• Actively seek out new sales opportunities through covering assigned territories, networking, and social media

• Set up meetings with potential clients and listen to their wishes and concerns

• Prepare and deliver appropriate presentations on products and services with confidence and conviction

• Create quality reviews and reports with sales and financial data that includes the pipeline file for sales cadence

• Forecast the sales opportunity closure probability from a business perspective with awareness of sales management

• Participate on behalf of the company in exhibitions or conferences for both internal and external events

• Negotiate and close deals and handle complaints or objections

• Collaborate with the pre-sales, delivery, support, partner alliance, and marketing team to achieve better results

• Gather feedback from customers or prospects and share with internal teams

About you

• More than 10 years experience in Sales and leading a team

• Prior experience in Government and/or Enterprise sector

• Excellent knowledge of MS Office

• Aptitude in delivering attractive presentations

• Hands-on experience with Salesforce software

• Technical hands-on experience in delivering IT services

• Fast learner and passion for sales

• Self-motivated with a results-driven approach

• Thorough understanding of marketing and negotiating techniques

• 5 day week @ AMK area

Maestro HR

damien lee tian hong

R1106726

16C8462

Job Summary

You will serve as the single point of contact for IT incidents and service requests, manage data centre operations, and ensure smooth IT infrastructure functioning while adhering to service level agreements and supporting shift work including weekends and public holidays.

Responsibilities

• Provide a single point of contact for incident management, service requests, and escalation to ensure timely resolution
• Monitor and maintain data centre operations and facilities to ensure system availability and reliability
• Manage equipment movement to support operational needs and asset tracking
• Conduct daily monitoring of system status to detect and address abnormalities promptly
• Ensure proper functioning of existing data centre systems to maintain operational continuity
• Perform tape mount and un-mount tasks for backup operations to secure data integrity
• Handle portable media storage for off-site backup to support disaster recovery plans
• Liaise with vendors to coordinate maintenance and system enhancement activities
• Troubleshoot and report system incidents, problems, and abnormalities to minimize downtime
• Resolve incidents related to routine problems or known issues to maintain service quality
• Adhere to service level agreements for response and turnaround times to meet customer expectations
• Work shifts including weekends and public holidays to provide continuous IT support

Required competencies and certifications

• Diploma in Computer Science, Electronics, IT, or equivalent
• Minimum 1 year of relevant experience in IT infrastructure operations
• Ability to work 12-hour shifts (with Shift allowance on top of basic salary)

Preferred competencies and qualifications

• Customer and service orientation to enhance user satisfaction

Maestro HR
damien lee tian hong
R1106726
16C8462

A leading premium lifestyle brand is seeking an ERP Systems Analyst to support its regional ERP transformation initiatives across Southeast Asia. This role will be instrumental in driving ERP migration projects, enhancing business processes, and supporting digital transformation initiatives while partnering closely with business users, IT teams, and external vendors.

Key Responsibilities:

• Support ERP migration and transformation projects, including requirements gathering, testing, deployment, and post-implementation support.
• Provide Level 2 and Level 3 application support, troubleshooting system issues and managing enhancements.
• Work closely with business stakeholders to translate operational requirements into effective system solutions.
• Support ERP integrations, data migration, validation, and reconciliation activities.
• Develop and maintain functional specifications, process documentation, and user guides.
• Collaborate with vendors and implementation partners to ensure successful project delivery.
• Identify opportunities for process improvements and system optimisation.
• Support reporting, analytics, and data-driven initiatives to improve business performance.
• Participate in future ERP and digital transformation projects across the region.

Key Requirements:

• Degree in Information Technology, Computer Science, or related discipline.
• 3–5 years of experience in ERP implementation, migration, or support environments.
• Hands-on experience with NetSuite or other ERP platforms.
• Strong understanding of Finance, Procure-to-Pay (P2P), Order-to-Cash (O2C), and Inventory processes.
• Experience with system integrations, APIs, and data flows across enterprise applications.
• Exposure to SAP, SQL, ERP reporting, or business analytics will be advantageous.
• Strong analytical, problem-solving, and stakeholder management skills.
• Self-motivated, adaptable, and able to thrive in a fast-paced transformation environment.

Interested applicant, kindly submit full-detailed resume to admin@clarist.com.sg

We thank all applicants for writing in. Only shortlisted candidates will be notified.

Responsibilities

• Research, design, development, and enhancement of multimedia analytics software suites (data, audio, and video), driving scalability, innovation, and seamless integration with diverse physical sensors, automated systems, and scanning hardware.

• End-to-end technical execution and hands-on system implementation, including architectural design, deployment, configuration, performance optimization, and troubleshooting of proprietary solutions, database systems, and third-party COTS platforms to ensure high reliability.

• Formulation and execution of comprehensive benchmarking regimes, technical trials, and Proof of Concept (POC) evaluations to validate software performance, verify system boundaries, and demonstrate technical competitive advantages.

• Creation and delivery of technical training materials, software demonstration tools, and presentation content to facilitate client enablement, interactive product showcases, and high- impact solution onboarding.

Requirements

• Bachelor’s degree in computer science, Information Technology, or an equivalent engineering discipline, with 4-7 years of progressive software development experience featuring a strong emphasis on hardware-software integration.

• Deep, hands-on development experience in C/C++ and .NET across both Windows and Linux environments (including VMware), with a focus on writing high-performance, maintainable code.

• Experience managing and optimizing MS SQL or MySQL databases, alongside integrating distributed systems via MQTT, REST APIs, Web Services, and XML/SOAP. 

• Demonstrated experience architecting, hosting, and deploying software applications and web platforms locally. Candidates should possess strong capabilities with web servers (IIS, Apache, or Nginx), local containerization (Docker/Kubernetes), CI/CD pipelines, and bare-metal server configuration within private enterprise networks. Prior experience with public cloud environments is advantageous but not mandatory.

• Practical knowledge of Cameras, ONVIF protocols, and the methodologies required to interface software with diverse physical sensors, scanning devices, or COTS systems.

• Exposure to Machine Learning concepts; preference will be given to candidates who demonstrate the ability to leverage AI methodologies to streamline processes and drive systemic efficiency.

• Excellent verbal/written skills with a track record of writing clean technical documentation (design specs, user guides) and delivering product demos to customers.

• Passion for data analytics and photography/imaging technologies.

• Positive, proactive, hands-on attitude and a strong aptitude for continuous learning.

Licence no: 12C6060

Job Overview

We are seeking an experienced Business Analyst to support a large-scale payment transformation initiative within the banking sector. This role will be responsible for driving business analysis activities, supporting payment system modernization, and working closely with business, operations, and technology stakeholders to deliver strategic payment solutions.

The successful candidate will possess strong knowledge of payment operations, transaction banking processes, and business transformation projects within financial services environments.

Key Responsibilities

Business Analysis & Transformation

• Gather, analyze, and document business and functional requirements for payment transformation initiatives.
• Evaluate existing payment processes and identify opportunities for operational improvement and process optimization.
• Support the design of future-state payment workflows, operating models, and business procedures.
• Conduct stakeholder workshops, requirement gathering sessions, and business process reviews.

Payment Operations & Functional Support

• Analyze payment processing workflows, transaction routing, validation, exception management, reconciliation, and settlement activities.
• Assess business impacts arising from payment system enhancements and modernization initiatives.
• Support solution design activities relating to payment processing platforms and transaction management systems.
• Participate in gap analysis, issue management, and business decision-making discussions.

Project Delivery & Testing

• Prepare business requirements, process documentation, functional specifications, and project deliverables.
• Support system integration testing, user acceptance testing, migration activities, and operational readiness assessments.
• Assist with deployment planning, business acceptance, and post-implementation support activities.
• Ensure business requirements are accurately translated into functional solutions.

Stakeholder Management

• Work closely with business users, operations teams, technology teams, vendors, and project stakeholders.
• Facilitate discussions to drive alignment across multiple workstreams.
• Support change management and business adoption activities throughout the project lifecycle.

Requirements

• Experience within banking or financial services environments.
• Strong understanding of payment operations, domestic payments, transaction banking, cash management, or related banking functions.
• Experience in business requirements gathering, process analysis, fit-gap assessment, and stakeholder management.
• Knowledge of payment modernization initiatives, payment system implementations, or payment operations transformation projects.
• Understanding of ISO 20022 standards and payment processing workflows.
• Experience supporting testing activities, migration planning, and business readiness programs.
• Strong communication, presentation, documentation, and stakeholder engagement skills.

Preferred Skills

• Experience with Finastra GPP or similar payment processing platforms.
• Exposure to payment hubs, domestic transfer systems, transaction processing, reconciliation, settlement, AML, sanctions screening, or fraud monitoring.
• Experience working on large-scale banking transformation programs.
• Ability to manage workshops, business interviews, and cross-functional stakeholder discussions.

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

Job Overview

We are seeking a proactive IT Systems Engineer to support and maintain enterprise infrastructure across both cloud and on-premiseenvironments. This role will be responsible for ensuring the stability, security, and performance of critical IT systems while supporting daily operations and infrastructure projects.

The ideal candidate should possess hands-on experience in Microsoft technologies, server administration, and cloud platforms, with strong troubleshooting and problem-solving capabilities.

Key Responsibilities

Infrastructure & System Administration

• Manage and maintain enterprise IT infrastructure across cloud and on-premise environments.
• Administer Microsoft 365, Azure, Windows Server, and messaging platforms.
• Perform server installation, configuration, patch management, and system upgrades.
• Monitor system health, performance, and availability to ensure business continuity.

Operational Support

• Provide technical support for internal IT systems and infrastructure-related issues.
• Troubleshoot and resolve server, application, and system performance issues.
• Support daily IT operations and respond to incidents in a timely manner.
• Work closely with users and stakeholders to address technical requirements.

Security & Compliance

• Maintain system security controls and ensure compliance with established IT policies and standards.
• Support security reviews, audits, and infrastructure hardening initiatives.
• Ensure system configurations align with operational and compliance requirements.

Documentation & Projects

• Maintain accurate technical documentation, system configurations, and operational procedures.
• Participate in infrastructure enhancement and technology implementation projects.
• Support continuous improvement initiatives across the IT environment.

Requirements

• Diploma or Degree in Information Technology, Computer Science, Engineering, or a related discipline.
• Experience supporting Microsoft 365, Azure, Windows Server, and Exchange environments.
• Strong knowledge of server administration, system monitoring, and infrastructure support.
• Ability to diagnose and resolve technical issues across enterprise IT systems.
• Familiarity with IT security practices and compliance requirements.
• Strong communication and interpersonal skills.
• Ability to work independently and collaborate effectively within a team environment.
• Comfortable working in a fast-paced operational environment.

Preferred Skills

• Experience with Microsoft Exchange administration.
• Exposure to cloud infrastructure and hybrid environments.
• Knowledge of system backup, patch management, and disaster recovery processes.
• Familiarity with IT infrastructure projects and system migrations.
• Understanding of ISO 27001 or related IT governance and security standards.

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

Responsibilities

• Analyse, develop, enhance, debug, support, maintain, test applications.
• The primary work comprises of requirement analysis, mapping design, technical specification, programming, code review, job scheduling, perform unit test and SIT, support UAT, deploy to production, post implementation support, and technical documentation.

Requirements

• Strong experience in Customization of ADF UI and SOA workflows.
• Experience on XML, XSD, SOAP, WSDL, SOA BPEL process, Oracle Business Rule and Human Workflows for request approvals in Approval policy.
• Strong experience in integrating OIM with AD, Exchange, RACF, AS400 connectors.
• Must have Core Java/J2EE knowledge for customizations.
• Strong experience in developing connectors, approval workflows, and custom event handlers, custom scheduled tasks and reconciliation.
• Good command on UI customization and UDF’s and lookup fields in the design console to extend the connector functionality.
• Expertise on Flat File, Directory server reconciliation, Bulk load utility .
• Integrated and Implemented Role based Access Control products with Identity and Access Management solutions.
• Hands on experience on SSL configuration.
• Have knowledge on WebLogic application server, WebSphere, OHS, JBoss and apache servers.
• Strong understanding of Agile Scrum and Waterfall SDLC methodologies.
• Application of latest Bundle Patches.

Key Domain/ Technical Skills

• OIG(12/14 C), Java, SQL, SOA, Linux scripting, WebLogic.

· Lead, manage and oversee the overall construction project management.

· Monitor and manage project schedules, budgets, and resources.

· Ensure compliance with safety regulations and project quality standards.

· Support and prepare technical proposal for tender team.

· Provide leadership and guidance to the construction team.

· Prepare progress reports and updates for senior management.

· Continuously evaluate and improve construction processes and procedures.

· Degree or diploma in Civil Engineering or equivalent.

· At least 4 – 6 years of experience in building project management

About the role

Maintain and evolve an existing AI-powered application (Chatbook), ensuring stability, performance, and continuity of service. Design and build new AI solutions leveraging large language models, retrieval-augmented generation, and agentic frameworks. Work closely with Project Managers, Solution Architects, and business stakeholders to deliver production-grade AI applications on AWS.

Key responsibilities

• Take over the Chatbook Application through structured knowledge transfer, documenting existing architecture, codebase, and integrations

• Perform ongoing system maintenance including updates, bug fixes, performance tuning, and incident resolution

• Design and develop end-to-end AI solutions using LLMs, RAG architectures, and agentic frameworks

• Build MCP-based tool integrations and agentic pipelines for enterprise system connectivity

• Implement monitoring and observability for AI model performance and agentic behaviour

• Translate business and stakeholder requirements into robust, AI-powered solutions

About you

• Working experience building AI agents and multi-agent systems using frameworks such as LangChain, LlamaIndex, LangGraph, AutoGen, or CrewAI, with a strong understanding of agentic design patterns including planning, tool use, memory, and reflection

• Working experience with MCP-based tool integrations and maintaining GenAI and agentic applications in production environments, including guardrail implementation and application evaluation

• Knowledge of LLMOps practices, including prompt management, model evaluation, LLM observability tools (e.g. LangSmith), AI governance, and responsible AI principles

• Strong fundamentals encompassing clean code, design patterns, testing, REST API development, containerisation, container orchestration, and CI/CD pipelines

• Proficiency in Next.js / React, Python, TypeScript, and Tailwind CSS

• Proficiency in relational and NoSQL databases covering query optimisation, schema design, and data management, with familiarity with vector databases for RAG and semantic search

• Working experience with AWS cloud platform including serverless services (Lambda, API Gateway), storage (S3), monitoring (CloudWatch), and access management (IAM)

• Hands-on experience with AWS Bedrock to access and orchestrate foundation models such as Anthropic Claude, including features such as Knowledge Bases, Agents, and Guardrails for production-grade generative AI applications

• Experience developing and deploying applications on Government Commercial Cloud (GCC) is an advantage

5 day week @ AMK

Maestro HR

damien lee tian hong

R1106726

Job Responsibilities:

· Responsible for projects management, planning and design works

· Meeting clients & services providers on scope of service and conduct field surveys

· Handling project evaluation, budgets, documentation, technical specification and coordination

· Conduct analysis and selection of systems; evaluate project budgets

· Complete design documents & technical specifications

· Work coordination with other disciplinary teams including architectural, mechanical and electrical

· Assist in e-Submission to authorities for utilities services and related building regulatory submission

Requirements:

· Degree in Civil Engineering accredited by Professional Engineer Board, Singapore.

· Minimum 3 years of experience in the industry, preferably in consultancy firm

· Able to work independently with minimal supervision

We would like to invite interested applicants to apply.

Thomas Tan Teck Nang

Registration No: 12C6253

License No: R2094900

By submitting an application or your resume, you are deemed to have consented to Dynamic Human Capital Pte Ltd collecting, using and disclosing your personal data for the purposes stated in our privacy notice (https://dhc.com.sg/privacy-policy). You acknowledge that you have read, understood, and agree with the terms in our privacy notice.

Under the revised Employment Agencies Licence Condition 5(b), employment agencies (EAs) are required to collect the personal data (e.g. NRIC, FIN) of applicants referred to employers for permanent or contract job positions of at least 6 months with a fixed monthly salary of $3,300 and above. PDPA requirements on collection, use and disclosure of personal data are not applicable to EAs that are collecting such information, as it is a regulatory requirement.

https://www.mom.gov.sg/faq/submit-quarterly-referral-and-placement/are-employment-agencies-allowed-to-collect-personal-data

• Well Established Medical Device Company

• $6800 to $7500 + AWS + VB

• Excellent Welfare and Benefits + Career progression

• Working location: Boon Lay Singapore

• 21 days of Annual Leave
  

Job Responsibilities:

• Handle full spectrum of HR functions including recruitment, onboarding, employee relations, and HR operations

• Support recruitment activities including sourcing, interview coordination, and hiring process

• Review and implement HR policies and procedures across Singapore, China, and Vietnam offices

• Manage compensation & benefits matters including payroll, insurance, performance review, and staff benefits

• Coordinate training and staff development programs

• Provide HR support and advisory to employees and management

• Handle onboarding and offboarding processes

• Prepare monthly HR reports and maintain employee records

• Support HR improvement initiatives and HR system implementation

• Oversee office administration, travel arrangements, visa applications, and office operations

• Liaise with vendors and external service providers

• Any other ad-hoc duties assigned
  

Requirements:

• Diploma or Degree in Human Resource, Business Administration, or related field

• 5 - 7 years of relevant HR experience

• Experience in managerial or supervisory role preferred

• Willing to travel to Vietnam when required
  

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities

• Current and Expected salary

• Reason for leaving

• Date of availability

• Education background
  

We regret that only shortlisted candidates will be contacted.

KHOO SOT MEI (R21102604)

EA Recruitment Pte Ltd

EA License No: 21C0492

Job Responsibilities

• Guide customers through available loan products and explain financial solutions clearly

• Assist customers with the full application process, including form completion and document verification

• Handle product enquiries and provide accurate information on requirements, eligibility, and processing timelines

• Maintain high standards of customer experience, ensuring every interaction is professional and service-oriented

• Build rapport with customers and support them in making well-informed decisions

• Ensure compliance with company procedures and industry guidelines

• Manage daily branch duties such as queue flow, basic administrative tasks, and service reporting

• Work closely with teammates to maintain smooth branch operations across both locations

• Ability to work in Hougang

Requirements

• Strong communication skills and a customer-centric mindset

• Providing a Great, reliable, and professional attitude when dealing with walk-in customers

• Able to work least one weekend day each week

• Able to follow structured processes and handle documentation accurately

• Responsible, and able to work both independently and as part of a team

• Prior experience in loan advisory, financial services, or customer service is an advantage — but not mandatory (training provided)

Benefits

• Stable monthly salary with increment upon confirmation

• 5-day work week with one guaranteed weekend off

• Comprehensive on-the-job training

Interested candidate, kindly click on APPLY NOW

We regret that only short-listed candidates will be contacted shortly.

EA License No. | 12C6253

EA Registration No. | R1105417

EA Personnel | Chia Meng Yong ( Kenny )

Job Overview

We are seeking an experienced Infrastructure Engineer to support enterprise Windows, virtualization, endpoint, and cloud environments within a large-scale IT operations setting.

This role will be responsible for maintaining infrastructure availability, supporting workplace technologies, managing Windows platforms, troubleshooting technical issues, and driving operational improvements across both on-premises and cloud environments.

The ideal candidate should possess strong hands-on experience in Windows administration, Active Directory, virtualization technologies, endpoint management, and cloud platforms such as Microsoft Azure or AWS.

Key Responsibilities

Infrastructure Operations & Support

• Administer and support enterprise Windows Server and workplace environments
• Perform installation, configuration, maintenance, and troubleshooting of infrastructure systems
• Monitor system performance, availability, and operational health
• Support patch management, system upgrades, security hardening, and compliance activities
• Investigate and resolve infrastructure-related incidents and service issues

Windows Platform Administration

• Manage Active Directory, Group Policy, user administration, and access controls
• Support Windows Server environments and related infrastructure services
• Maintain system reliability and perform root cause analysis for recurring issues
• Support backup, recovery, and disaster recovery activities

Virtualization & Cloud Technologies

• Support virtualization platforms such as VMware and Hyper-V
• Manage virtual machines, host environments, and high-availability configurations
• Support cloud infrastructure services across Microsoft Azure and/or AWS environments
• Monitor cloud resources, performance, security, and operational stability

Endpoint & Workplace Management

• Support enterprise endpoint platforms and workplace technologies
• Manage software deployment, desktop imaging, patching, and endpoint administration
• Support workplace management tools and infrastructure services
• Troubleshoot desktop, server, and connectivity-related issues

Automation & Continuous Improvement

• Develop and maintain automation scripts to improve operational efficiency
• Support infrastructure automation and process improvement initiatives
• Participate in infrastructure modernization and transformation projects
• Contribute to operational excellence and service improvement programs

Documentation & Governance

• Maintain technical documentation, operational procedures, and knowledge repositories
• Support change management, testing, and implementation efforts
• Collaborate with technical teams, project stakeholders, and vendors
• Participate in operational reviews, audits, and governance activities

Requirements

• Diploma or Degree in Information Technology, Computer Science, Engineering, or related discipline
• Minimum 4 years of experience supporting enterprise Windows infrastructure environments
• Strong experience with Windows Server, Active Directory, and Group Policy administration
• Hands-on experience with VMware and/or Hyper-V virtualization technologies
• Experience supporting endpoint management, software deployment, and patch management activities
• Exposure to Microsoft Azure and/or AWS cloud platforms
• Experience with infrastructure monitoring, backup, and disaster recovery solutions
• Knowledge of PowerShell, Python, or automation scripting is advantageous
• Familiarity with ITIL processes and enterprise IT operations
• Strong troubleshooting, communication, and stakeholder management skills
• Ability to work independently and within cross-functional technical teams

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

Job Overview

We are seeking a detail-oriented Technical Writer to support the development, maintenance, and management of technical and operational documentation across enterprise technology projects and managed services environments.

The successful candidate will work closely with technical teams, project stakeholders, and business users to create clear, accurate, and user-friendly documentation. This role requires strong communication skills, excellent attention to detail, and the ability to translate complex technical concepts into easily understandable content for different audiences.

Key Responsibilities

Documentation Development

• Create, review, and maintain technical documentation, user guides, standard operating procedures (SOPs), work instructions, and operational manuals
• Develop system documentation, process flows, knowledge base articles, and support materials
• Translate technical information into clear and concise documentation for both technical and non-technical audiences
• Ensure documentation adheres to established standards, templates, and governance requirements

Stakeholder Collaboration

• Work closely with project managers, engineers, system administrators, developers, and business stakeholders to gather information
• Conduct interviews and information-gathering sessions to understand system functionality and operational processes
• Coordinate document reviews and approvals with relevant stakeholders

Documentation Governance & Quality

• Maintain version control and document repositories
• Ensure documentation remains current and aligned with system enhancements, process changes, and operational requirements
• Perform quality reviews to ensure accuracy, consistency, and completeness of documentation
• Support documentation audits and compliance requirements where applicable

Knowledge Management

• Organize and manage documentation libraries and knowledge repositories
• Support knowledge transfer activities during project implementation and operational transitions
• Contribute to continuous improvement initiatives for documentation processes and standards

Requirements

• Diploma or Degree in Information Technology, Computer Science, Business, Communications, or related discipline
• 2 to 5 years of experience in technical writing, documentation management, or knowledge management roles
• Experience creating technical documents within IT infrastructure, software applications, systems integration, or managed services environments
• Strong written and verbal communication skills
• Ability to simplify complex technical concepts into user-friendly documentation
• Proficiency in Microsoft Office Suite, Visio, SharePoint, Confluence, or similar documentation platforms
• Strong organizational skills and attention to detail
• Ability to manage multiple documentation deliverables and deadlines

Preferred Skills

• Experience supporting IT projects, system implementations, or managed services operations
• Familiarity with ITIL processes and IT service management environments
• Experience with process mapping, workflow documentation, and business process documentation
• Knowledge of document control and version management practices
• Exposure to cloud, infrastructure, networking, cybersecurity, or enterprise applications documentation is advantageous

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability