Total 2 job vacancies by Wix

As a Strategic Partnership Manager for the Japan Market, you'll be responsible for managing Wix’s largest strategic channel partner as a customer   and fostering strong relationships with key persons . You'll work closely with diverse internal teams and external stakeholders to ensure customer growth and partnership success.

In your day-to-day, you will:  

• Manage Wix’s largest strategic channel accounts and partnerships in the Japan market  
• Learn customers’ technical and business environments to take full responsibility for growth and success  
• Master the platform’s capabilities, including integration, data structure, and funnel flows  
• Interpret customer requirements into product capabilities to propose tailored solutions  
• Ensure customer buy-in and deliver projects qualitatively, on time, and within budget  
• Manage QBRs (Quarterly Business Reviews) and ABRs (Annual Business Reviews)  
   

As a Customer Care Expert – Japanese Speaker, you'll be the face of Wix for our Japanese-speaking users, helping them resolve issues, improve their experience, and make the most out of our platform. You'll collaborate with cross-functional teams to provide top-notch solutions and ensure customer satisfaction. In your day-to-day, you will:  

• Provide Wix users with technical solutions via email, chat, and phone  
• Analyze user behavior, content suitability, and relevance to determine their impact on user satisfaction  
• Develop and maintain positive customer relations and satisfaction  
• Influence the way we support our users and improve it to ensure the best possible user experience  
• Work with other departments and product teams to address users’ needs  

Within this role, your day-to-day work will be in Japanese; however, a high level of English competency is required as all training and internal communication will be delivered in English.  

At Wix, we believe our best work happens together. Our work model in Japan is hybrid, with 2 days a week from our office (as of April 2026). Flexibility remains a core value at Wix and special requests are handled thoughtfully at the team level.