*This role will support Rock Gifts & Book Centre, a business entity under Rock Productions.
We are looking for a proactive and customer-focused Junior Executive, Retail to support the daily operations of our retail store. This role plays an important part in ensuring smooth store operations, delivering excellent customer experiences, and supporting sales performance.
Key Responsibilities
Support the Retail Manager in the day-to-day running of the store
Lead and supervise casuals to ensure smooth retail operations and excellent customer service
Manage point-of-sale (POS) transactions, credit card and digital payments, while ensuring accurate daily reconciliation.
Monitor inventory levels, coordinate stock replenishment, and liaise with suppliers
Prepare weekly sales and inventory reports to support business decisions
Follow up on customer feedback and ensure service recovery where needed
Maintain accurate updates in POS and inventory systems
Support visual merchandising and retail campaigns to enhance store presentation and sales
Requirements
Diploma in Business, Marketing, Retail Management, or related field
At least 1 years of retail operations experience
Familiar with POS systems, cashiering, and inventory management
Proficient in Microsoft Office (especially Excel)
Customer-focused with good communication and interpersonal skills
A team player who is organized and comfortable working in a fast-paced retail environment
Able to work retail hours, including weekends and public holidays