Total 2 job vacancies by MicroStrategy

Strategy Consultants empower customers to make more informed decisions by providing timely, relevant, and accurate answers to their business questions. To achieve this mission, Consultants work to understand business needs and technical requirements, and design and implement high value solutions in the Strategy platform. Strategy Consultants are an integral part of the world's largest staff of Strategy Certified Engineers and leverage knowledge and best practices across our global team for customer success.This position would be highly suited for a skilled, senior BI consultant who is looking for the next step in her/his career and wants to take on more challenges and responsibility. Hands-on experience with creating advanced Strategy Schema is a must. This is a customer facing role, owning overall technical relationship between Strategy and main stakeholders in our customers.

Job Duties (include but not limited to):

• Delivers billable consulting services. Efforts may be directed toward various Strategy and / or supporting products and services. Services may include: product installation, project design and implementation, Strategy Schema development

• Ensures a solid understanding of business objectives associated with projects and/or programs to which he or she is assigned
• Connects project outcomes with customers' overall vision and Strategy account strategy
• Participates in implementation activities
• Leverages technical competence and implementation experience to develop functional and technical application design skills
• Develops customer relationship and expectation management skills by independently working with customers
• Provides support to the Services management team, helping to scope and estimate the engagement
• Communicates effectively with team members both internally and with customers
• Shares expertise and experience with junior team members
• May be given responsibility as a team coach on small teams of up to 8 members, leading and mentoring their more junior colleagues
• Seeks opportunities through project work to develop rapport and working relationship with external customers.
• Applies methodology effectively in a wide variety of situations
• Demonstrates influence towards positive outcomes, internally and externally with customers
• Works within an internal sphere of influence typically bounded by project or regional activities
• Supports the team taking ideas from concept through full deployment
• Leverages Strategy best practices for service delivery
• Develops an awareness of the competitive landscape including key differentiators and competitive positioning
• Actively participates in internal knowledge-sharing forums

Job Requirements:

• Bachelors or equivalent degree in a business, technical, or related field
• 2-3 years of hands-on Strategy experience
• Fluent in creating and modelling advanced Strategy Schema layers, including setting up joins, hierarchies, logical tables etc.
• Strategy SDK experience would be advantageous
• Commitment to personal and professional growth
• Demonstrated ability to learn new technologies and business requirements
• Programming or systems development experience preferred
• Effective oral and written communication skills
• Ability to work effectively independently as well as in a team environment
• Staffing to local projects wherever possible, however field consultants can expect periods and assignments of up to 75 - 80% travel

Cloud Support Engineers are responsible for providing technical support for a set of Strategy Products.  This person dedicates his/her time to resolving customer issues, contributing to the growth of our Strategy Community, and further growing their Strategy Product Knowledge to provide top-notch service.  To succeed in this role this person must be passionate about our technology, thrive in challenging situations, and have a strong desire to help others

Responsibilities 

• Provide support for Strategy’s Business Intelligence product suite, Cloud platform, and its underlying technologies 
• Develop strong relationships with Strategy customers and partners through daily, high quality interactions during customer project development and production system maintenance 
• Find creative and sophisticated solutions to complex or higher priority problems reported while using Strategy’s product suite through analytical talent and strong troubleshooting abilities 
• Collaborate and communicate effectively with peers, internal application and software development teams 
• Prioritize and communicate product defects and enhancements to development teams 
• Contribute to the growth of the Strategy Community by creating customer-facing documentation of all technical solutions and product documentation addendums 
• Enhance personal and professional growth by participating in Internal Development Programs 
• Work in a strong team environment 

Qualifications 

• Bachelor’s degree, preferably in a technical field (Engineering, Physics, Mathematics, Computer Science) 
• Exposure to Python, REST API, Java, SQL, HTML, or XML/XSL technologies 
• Windows/Linux system administration knowledge 
• Minimum of 2 years of IT customer service experience / strong customer focus 
• Minimum of 1 year of MicroStrategy Platform usage or administration knowledge 
• Strong analytical and troubleshooting skills and experience 
• Strong Time management skills to prioritize workload, multi-task, meet deadlines, and manage competing priorities under pressure  

Preferred Cloud certifications (AWS, Azure, or Google Cloud). Bilingual, with proficiency in both English and Japanese.