Total 2 job vacancies by Hawkers Street Pte. Ltd.

The Restaurant Manager is responsible for the overall profitability and smooth operation of the restaurant, ensuring exceptional customer experiences and efficient team management. This role encompasses a wide range of responsibilities, from strategic business operations to hands-on customer service and staff development.

Role & Responsibilities

Business Operations

• Manage daily operations, ensuring seamless service and efficient workflow.
• Monitor income and expenses, analyze financial performance, and implement strategies for improvement
• Manage inventory, including ordering, stock control, and minimizing waste
• Manage equipment maintenance and ensure proper functionality.
• Prepare and submit timely reports (daily, weekly, monthly) on sales, food cost, labor cost, and other key performance indicators.
• Conduct regular inspections of the kitchen and service areas.

Customer Service

• Cultivate a customer-centric environment, prioritizing exceptional service and guest satisfaction.
• Proactively address customer feedback and resolve any issues promptly and professionally.
• Ensure consistent service quality and adherence to established etiquette standards.

People Management

• Lead, motivate, and develop a high-performing team.
• Manage the recruitment, training, and performance evaluation of staff.
• Ensure all employees adhere to company policies, quality standards, and F&B hygiene regulations.
• Drive team initiatives and implement changes effectively.
• Ensure strict compliance with all F&B hygiene policies, procedures, and health and safety regulations.

Skills/Qualifications:

• Minimum 4 years of relevant experience in managing F&B restaurants
• Willing to be involved in hands on operations
• Excellent communication and interpersonal skills
• Possess strong leadership qualities
• Able to work shift hours

Management Trainee (Foodcourt) typically oversees the daily operations of a food court, ensuring that it runs efficiently and smoothly.

The management trainee is responsible for managing the daily operations of a food court, ensuring a high standard of service, hygiene, and customer satisfaction. The role involves coordinating with food vendors/partners, maintaining operational efficiency, and adhering to health and safety regulations.

Key Responsibilities:

1. Daily Operations Management:

- Supervise and manage day-to-day operations of the food court.

- Ensure all food stalls adhere to operational standards and guidelines.

- Monitor and optimize workflow to enhance customer experience.

- Address customer complaints and resolve issues promptly.

- Ensure a high level of customer satisfaction by maintaining service quality.

2. Partners/Vendor Coordination:

- Liaise with food stall operators to address their needs and concerns.

- Ensure partners/vendors comply with contractual agreements and food court policies.

3. Hygiene and Safety:

- Oversee the cleanliness and hygiene of the food court / food stalls.

- Ensure compliance with health and safety regulations.

- Conduct regular inspections and audits to maintain standards.

4. Inventory and Supplies:

- Manage inventory levels of cleaning and dishwashing supplies and equipment.

- Coordinate with suppliers for timely procurement of necessary items.

- Monitor stock usage and implement cost control measures.

5. Staff Management:

- Supervise and train food court staff.

- Assist and manage shifts and workforce to ensure adequate coverage.

- Conduct performance evaluations and provide feedback.

6. Compliance and Reporting:

- Ensure compliance with all relevant regulations and standards.

- Prepare and submit operational and sales reports to management.

Qualifications:

- Degree in hospitality management, business administration, or a related field.

- Prior experience in food and beverage operations, preferably in a supervisory role.

- Strong leadership and communication skills.

- Excellent organizational and problem-solving abilities.

- Knowledge of health and safety regulations related to food handling.

- Entry level candidates are welcome to apply, training will be provided.

Work Environment:

- The role involves working in a dynamic and fast-paced environment.

- Preferred with experience in food court operations

- Flexibility to work shifts, weekends, and public holidays as required.