Total 2 job vacancies by Coretech Global Pte. Ltd.

Role Summary

The Client Delivery Manager (CDM) is responsible for end-to-end service delivery governance across globalinfrastructure, cloud, network, unified communications, and cybersecurityenvironments. The role ensures contractual SLA/KPI achievement, operationalexcellence, financial governance, stakeholder satisfaction, and continuous serviceimprovement.

The CDM acts as the primary interface betweenclient stakeholders, executive leadership, managed service partners, andcross-functional technical teams, ensuring seamless service operations alignedto business objectives.

Key Responsibilities

1. End-to-End ServiceDelivery Ownership

Own overall service delivery for enterpriseinfrastructure covering:

·        Cloudplatforms (Azure, AWS)

·        Network(LAN/WAN, SD-WAN, firewalls, routing, switching)

·        Security(SASE, FWaaS, ZPA, ZIA, PAM, SIEM)

·        UnifiedCommunications (Cisco, Avaya, Microsoft Teams)

·        Ensurealignment with contractual commitments, SLAs, OLAs, KPIs, and regulatorystandards.

·        Driveservice reliability, performance optimization, and operational resilience.

2. Client &Executive Stakeholder Management

Serve as primary escalation point for majorincidents and delivery risks.

Conduct:

·        MonthlyService Reviews (MSR)

·        QuarterlyBusiness Reviews (QBR)

·        Translatetechnical metrics into executive-level business insights.

·        Buildtrusted relationships with C-level stakeholders and business leaders.

·        Managecustomer satisfaction and long-term strategic partnerships.

3. Governance, Risk& Compliance

Lead service governance framework acrossglobal multi-region operations.

Own Major Incident Management and chair RCA(Root Cause Analysis) reviews.

Drive proactive risk mitigation and servicecontinuity strategies.

Ensure adherence to cybersecurity frameworkssuch as:

·        NIST

·        ISO27001

·        SOC2

·        PCI-DSS

·        MITREATT&CK

·        Ensurecompliance with audit, security, and regulatory requirements.

4. Financial & Commercial Management

Manage service financials including:

·        Budgeting& forecasting

·        OPEX/CAPEXgovernance

·        Vendorcost optimization

·        Resourcecapacity planning

·        Collaboratewith procurement for contract optimization and commercial improvements.

·        Trackfinancial utilization and profitability of managed services.

5.Vendor & Managed Services Governance

Govern third-party vendors and global serviceproviders.

Implement vendor scorecards and performancebenchmarking.

Conduct contractual compliance reviews.

Ensure accountability and continuous serviceimprovement from partners.

6. OperationalExcellence & Continuous Improvement

Lead Continuous Service Improvement (CSI)initiatives.

Drive automation, monitoring enhancements, andservice health dashboards.

Improve SLA performance and reduce incidentrecurrence.

Optimize operational runbooks and SOPstandardization.

7. Team Leadership& Delivery Management

Lead cross-functional global delivery teamsacross APAC/EMEA/Global regions.

Oversee 24×7 operational support models.

Mentor delivery leads and technical engineers.

Foster high-performance culture andaccountability across teams.

RequiredQualifications

12–15+ years of experience in ITInfrastructure, Network, Cloud, and Security delivery.

5+ years in Service Delivery / Client Delivery/ Infrastructure Leadership roles.

PreferredCertifications

·        CISSP

·        CCIE/ CCNP Enterprise

·        ITILFoundation (or higher)

·        Azure(AZ-700 or equivalent)

·        VMware/ Checkpoint / CEH (advantageous)

Technical Expertise

·        Cloud,Microsoft Azure,AWS

·        Network& Security

·        Cisco(FMC, Prime, UCC)

·        PaloAlto, Checkpoint

·        SASE,FWaaS, ZPA, ZIA

·        CyberArk(PAM)

·        SIEMtools (QRadar)

·        Vulnerabilitytools (Nessus, Qualys, CrowdStrike)

·        Monitoring& Management

·        SolarWinds

·        LogicMonitor

·        ManageEngine

·        WhatsUpGold

·        FortiManager/ Panorama

·        UnifiedCommunications

·        CiscoCollaboration

·        Avaya

·        IPCTurret Technologies

Key Competencies

·        Executivecommunication & stakeholder influence

·        Crisis& escalation management

·        Strategicthinking & delivery governance

·        Financialacumen & cost optimization

·        Riskmanagement & service continuity planning

·        Cross-functionalteam leadership

·        Customer-centricmindset

We are seeking a skilled DevOps Engineer with hands-on experience in CI/CD, cloud platforms, containerization, and security integration. The ideal candidate will be responsible for building secure, scalable, and automated deployment pipelines while embedding security practices across the software development lifecycle (SDLC).

This role is ideal for a professional with 3+ years of experience in DevOps/DevSecOps, passionate about automation, cloud infrastructure, and application security.

Key Responsibilities:

• Design, implement, and maintain CI/CD pipelines using tools such as Jenkins, Azure DevOps, and GitHub Actions

• Automate build, test, and deployment workflows for faster and reliable releases

• Manage artifact repositories and version control systems (GitHub, Bitbucket)

DevOps and Security

• Integrate security tools (SAST, DAST, SCA) into CI/CD pipelines using tools like SonarQube, Checkmarx, Fortify, and Snyk

• Implement secure coding practices and enforce DevSecOps best practices

• Perform vulnerability scanning, container security checks, and compliance validation

• Manage secrets, certificates, and secure configurations across environments

Cloyd and Infrastructure

• Deploy and manage cloud infrastructure on AWS, Azure, and GCP

• Implement Infrastructure as Code (IaC) using Terraform

• Configure and maintain cloud services such as compute, storage, networking, and security components

• Ensure high availability, scalability, and cost optimization

Containers

• Build, manage, and deploy containerized applications using Docker and Kubernetes (AKS, EKS, GKE)

• Write and maintain Kubernetes manifests and Helm charts

• Implement container security, image scanning, and signing

Monitoring and Performancew

• Set up and manage monitoring tools such as Prometheus and Grafana

• Monitor system health, performance, and availability

• Troubleshoot production issues and ensure minimal downtime

• Work closely with development, QA, and security teams to ensure smooth delivery

• Support release management and environment coordination (Dev, UAT, Prod)

• Participate in Agile ceremonies and contribute to continuous improvement initiatives

Required Skills and Experience

• 3+ years of experience in DevOps / DevSecOps engineering

• Strong experience with CI/CD tools (Jenkins, Azure DevOps, GitHub Actions)

• Hands-on experience with cloud platforms (AWS, Azure, or GCP)

• Experience with containerization and orchestration (Docker, Kubernetes)

• Proficiency in scripting: Bash, Python, or Groovy

• Experience with Infrastructure as Code (Terraform, Ansible)

• Strong understanding of security tools and practices (SAST, DAST, SCA)

• Familiarity with monitoring tools (Prometheus, Grafana)

• Knowledge of version control systems (Git)

Good to have:

• Experience with tools such as Nexus, Trivy, Tenable, GitLeaks

• Exposure to API security and SBOM implementation

• Knowledge of microservices architecture

• Experience working in banking/financial services or regulated environments