A brief about the Youth Crisis Facility
The Youth Crisis Facility is a first-of-its-kind, short-term 24/7 residential crisis care service designed to provide immediate and intensive psychosocial support for youths at risk of suicide. The facility offers a safe, stabilising environment where multidisciplinary care and community linkages come together to help youths regain safety, build coping skills, and transition smoothly back to their home or community settings.
The HR Manager plays a strategic and operational role in delivering the full spectrum of human resource functions to support organisational effectiveness and employee experience. Partnering closely with the Head of OD & HR and Centre Director, this role ensures that people practices, systems, and environments are aligned with organisational goals and values.
In addition, the role contributes to creating a supportive and well-managed staff environment, including oversight of staff accommodation to ensure a safe, conducive, and community-oriented living experience where applicable.
Duties and Responsibilities
HR Business Partnering & Operations
- Act as a trusted HR partner to the Centre Director and leadership team on all people-related matters
- Provide guidance on employee relations, performance management, and organisational policies
- Support workforce planning, manpower budgeting, and organisational structuring
- Ensure accurate and timely payroll processing through effective coordination with external payroll vendors, including validation of payroll inputs and resolution of discrepancies
Talent Acquisition & Onboarding
- Lead end-to-end recruitment processes to attract and select suitable talent
- Ensure a positive onboarding experience to integrate new hires effectively into the organisation
Performance Management & Development
- Drive performance management processes, including goal setting, reviews, and development planning
- Support learning and development initiatives in alignment with organisational needs
Employee Engagement & Well-being
- Champion employee engagement initiatives and foster a positive workplace culture
- Support well-being efforts to enhance staff morale, resilience, and retention
HR Policies, Systems & Compliance
- Ensure HR policies and practices are consistently applied and compliant with relevant regulations
- Maintain accurate HR records and oversee HR systems and reporting
Staff Environment & Accommodation Management
- Oversee the management of staff accommodation to ensure a safe, comfortable, and well-maintained living environment
- Partner with relevant stakeholders to address accommodation-related needs and enhance the overall staff experience
- Promote a sense of community and shared responsibility within staff living spaces where applicable
Educational Qualification:
- Bachelor’s Degree in Human Resources, Organisational Development, Business Administration, or a related field
Relevant Experience:
- Minimum 6–8 years of HR Generalist experience, with exposure to the full spectrum of HR.
- Experience in the social service / non-profit sector
- Proven experience in employee relations and stakeholder management
- Working knowledge of local employment legislation and HR best practices
- Experience partnering with line managers or leadership on people-related matters
- Exposure to organisational development, talent management, or culture-building initiatives
- Experience in managing staff accommodation, facilities, or employee environment-related matters
Behaviour Traits & Attitude:
- Able to build trust with leaders and provide sound, practical HR advice that supports decision-making
- Handles sensitive situations with tact, clarity, and confidence across all levels of staff
- Demonstrates sound judgement in managing complex people issues with fairness and consistency
- Detail-oriented with strong follow-through to ensure accuracy and timeliness in HR operations (e.g. payroll, compliance)
