JOB SUMMARY:
The Infrastructure Support SecurityEngineer perform routine infrastructure operations and maintenance activities, monitoring and maintenance of cyber security systems and applications. He/She assists with monitoring infrastructure performance,security alerts and events. He checks for problems in existing systems andmodifies work processes by following defined procedures, processes and qualitystandards. He assists with the analysis of security-related information andevents, escalation of incidents for validation and remediation. He is required to be on standby (offsite) with on-call availability with varied duty rosterincluding nights, weekends and holidays.
He works in a team setting and is proficient in infrastructure systems and network-related tools and techniques required by the organisation. He is also familiar with the relevant softwareplatforms on which the database is deployed. He is familiar with cyber securitystandards, protocols and frameworks, and is required to act in accordance withthe Cyber Security Act 2018. He is knowledgeable in using various cybersecurity tools and techniques to monitor and resolve incidents.
The Infrastructure Support Security Engineer is alert and vigilant in performing monitoring activities and isable to analyse and resolve security related issues critically. He is able to methodically identify the cause of the issue, evaluate it and develop asolution in collaboration with the team. He communicates clearly in his interactions with others and coordinates effectively with his team to perform infrastructure support and security operations.
RESPONSIBILITIES:
Overseeinfrastructure operations
- Perform routine checks on infrastructure operations activities in accordance with the IT Operations standards and procedures
- Assist with monitoring daily infrastructure traffic and performance
- Configure infrastructure and related computing environments such as computer hardware,systems software, applications software
- Maintain documentation of maintenance and optimisation procedures and tests
- Performminor infrastructure repairs in accordance with design or installation specifications
Maintaininfrastructure performance
- Assist with infrastructure testing, ongoing optimisation or changes, and scheduled upgrades and updates
- Coordinate the deployment of new and/or upgraded infrastructure
Resolveinfrastructure-related problems and issues
- Act asthe first point of contact for infrastructure-related incidents
- Assist with problem identification and resolution
- Escalate unresolved infrastructure-related incidents for resolution
- Documents incidents and track resolution in management systems
- Document solutions to common infrastructure-related incidents
Overseeservice level agreements and service improvements
- Assist indeveloping service-level objectives and targets
- Maintainlogs of service level performance metrics
- Suggest improvements for procedures and controls to enhance performance and client satisfaction
- Identify recurring incidents and potential issues for senior management
Monitorcyber security systems
- Perform cyber security monitoring activities on IT systems and applications
- Categorise security incidents and breaches that occur
- Track and react to security monitoring alerts
- Compile reports on the performance of security operations for management reporting
Maintaincyber security operations
- Assist with the implementation of agreed security system changes and maintenance routines
- Assist in the implementation of new cyber security programs
- Assist with conducting vulnerability and penetration assessments
- Assist in aligning cyber security systems with established service agreement standards
- Maintain documentation of all maintenance procedures and tests on cyber security systems
Respondto cyber security queries
- Assist inresponding to cyber security issues
- Assist inforensic threat investigations
- Assist with resolution of security-related issues
- Assist with simulation of user problems to identify drawbacks of cyber security systems
- Recommend modifications to cyber security systems to address issues
- Maintainlogs of cyber security incidents
Facilitatecyber security compliance
- Assist with the implementation security policies, standards and procedures
- Educate users on cyber security policies, standards and practices
- Identify improvement areas to existing security policies and procedures
- Monitor third party compliance with organisational cyber security policies, standards and procedures
- Monitor users’ adherence to cyber security policies, standards and procedures
Optimisecyber security system performance
- Assist with piloting of new cyber security tools, technologies, and processes
- Assist with installation of new cyber security related hardware and software
- Assist with security system testing and ongoing optimisation or changes such as scheduled upgrades and updates
- Maintain documentation of all optimisation activities
- Recommend security products, services and/or procedures
- Propose improvements to IT operational processes, procedure manuals, and documentation
QUALIFICATION& EXPERIENCE:
- Diploma/Degreein Computer Science or IT, or with at least 2-3 years of experience indeploying and maintaining Server, Storage and Backup solution in Windows &Linux environment.
- Experiencein administration of Microsoft Server, SQL Server, Reporting Server.
- Experiencein administration of Virtualization environment (VMware and Microsoft Hyper-V).
- Experiencein administration of AD, RDS and System Troubleshooting.
- Experiencein administration of Email System (Microsoft 365) and Troubleshooting.
- Experiencein administration of End User Computing (EUC) and Troubleshooting.
- Experiencein administration of networking / perimeter network security / WANconnectivity.
- Experiencein Cyber Security such as discovering vulnerabilities and risk in theenvironment, monitoring network performance and ensuring hardware and software applicationsare updated.
SKILLS ANDATTRIBUTES:
- Good interpersonal and communication skills, high adaptability and positive attitude are expected.
- A team player with determination to drive to excel.
- Excellent customer service skills.
- Self-motivatedwith a strong drive to succeed.
